Period
to 23 February 2018

The median annual salary for an IT Support was £25,000 in advertised job vacancies in the South East during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 149 146 159
Rank change year-on-year -3 +13 +14
Permanent jobs requiring an IT Support 696 679 881
As % of all permanent IT jobs advertised in the South East 2.20% 2.16% 2.14%
As % of the Job Titles category 2.27% 2.23% 2.20%
Number of salaries quoted 648 641 823
South East median annual salary £25,000 £26,500 £24,500
Median salary % change year-on-year -5.66% +8.16% -5.77%
10th Percentile £19,250 £19,500 £18,750
90th Percentile £40,000 £40,000 £42,450
England median annual salary £26,500 £26,500 £26,000
% change year-on-year - +1.92% -1.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 30,653 30,427 40,018
% of permanent IT jobs with a recognized job title 96.81% 96.92% 97.03%
Number of salaries quoted 25,645 25,234 34,056
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

The salary distribution of IT jobs citing IT Support in the South East over the 6 months to 23 February 2018.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +27 285 £25,000 -9.09% 66
Hampshire -22 164 £22,250 -16.04% 34
Berkshire +50 128 £25,000 -9.09% 25
Surrey -38 120 £27,500 +12.24% 22
Buckinghamshire +46 107 £25,000 - 26
West Sussex +6 61 £27,500 +3.77% 12
Oxfordshire -32 50 £24,750 -8.64% 15
Kent +2 34 £26,000 -5.45% 23
East Sussex -4 30 £31,000 +5.08% 10
Middlesex +11 2 £59,500 +58.67%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 February 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 539 (77.44%) Windows
2 375 (53.88%) Active Directory
3 330 (47.41%) Microsoft
4 283 (40.66%) Windows Server
5 218 (31.32%) Microsoft Office
6 214 (30.75%) Office 365
7 147 (21.12%) Windows Server 2012
7 147 (21.12%) VMware
8 136 (19.54%) Windows 7
9 131 (18.82%) MS Exchange
10 128 (18.39%) Windows 10
11 127 (18.25%) Windows Server 2008
11 127 (18.25%) SQL
12 124 (17.82%) ITIL
13 108 (15.52%) Firewall
14 86 (12.36%) IIS
15 85 (12.21%) Hyper-V
16 78 (11.21%) Microsoft Azure
17 77 (11.06%) DNS
18 69 (9.91%) DHCP
19 65 (9.34%) Windows 8
20 63 (9.05%) Cisco
21 62 (8.91%) LAN
22 60 (8.62%) TCP/IP
22 60 (8.62%) SQL Server
22 60 (8.62%) SLA
22 60 (8.62%) Degree
23 58 (8.33%) SharePoint
24 57 (8.19%) Exchange Server 2010
25 55 (7.90%) WAN

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (18.82%) MS Exchange
2 86 (12.36%) IIS
3 58 (8.33%) SharePoint
4 57 (8.19%) Exchange Server 2010
5 34 (4.89%) Exchange Server 2013
6 14 (2.01%) Exchange Server 2007
7 12 (1.72%) Skype for Business
8 9 (1.29%) Apache
9 5 (0.72%) Exchange Server 2003
10 4 (0.57%) Liferay
11 3 (0.43%) WebLogic
11 3 (0.43%) WebLogic Portal
12 2 (0.29%) Adobe Experience Manager
12 2 (0.29%) IBM Notes
12 2 (0.29%) OpenStack
12 2 (0.29%) WebSphere
13 1 (0.14%) Confluence
13 1 (0.14%) Joomla!
13 1 (0.14%) Site Server
13 1 (0.14%) Tomcat
Applications
1 218 (31.32%) Microsoft Office
2 27 (3.88%) Microsoft Excel
3 18 (2.59%) Microsoft PowerPoint
4 9 (1.29%) MS Visio
5 3 (0.43%) AutoCAD
5 3 (0.43%) Microsoft Project
6 1 (0.14%) Fireworks
6 1 (0.14%) Photoshop
Business Applications
1 25 (3.59%) Dynamics CRM
2 8 (1.15%) Sage X3
3 3 (0.43%) Dynamics NAV
3 3 (0.43%) WebTrends
4 1 (0.14%) Infor CloudSuite Industrial (formerly SyteLine)
4 1 (0.14%) Sage 200
4 1 (0.14%) SAP Business One
4 1 (0.14%) SAP CRM
Cloud Services
1 214 (30.75%) Office 365
2 78 (11.21%) Microsoft Azure
3 17 (2.44%) IaaS
3 17 (2.44%) PaaS
4 10 (1.44%) Mimecast
5 9 (1.29%) SaaS
6 8 (1.15%) Azure Active Directory
6 8 (1.15%) G Suite
7 7 (1.01%) Slack
8 5 (0.72%) OneDrive
9 3 (0.43%) Amazon AWS
9 3 (0.43%) Google Analytics
10 1 (0.14%) Adobe Creative Cloud
10 1 (0.14%) Cloud Computing
Communications & Networking
1 108 (15.52%) Firewall
2 77 (11.06%) DNS
3 69 (9.91%) DHCP
4 62 (8.91%) LAN
5 60 (8.62%) TCP/IP
6 55 (7.90%) WAN
7 42 (6.03%) VPN
8 26 (3.74%) Wireless
9 24 (3.45%) VLAN
10 19 (2.73%) VoIP
11 17 (2.44%) Remote Desktop
12 14 (2.01%) SMS
13 13 (1.87%) Internet
14 12 (1.72%) SAN
15 11 (1.58%) Skype
16 10 (1.44%) Intranet
16 10 (1.44%) Network Security
17 9 (1.29%) Broadband
17 9 (1.29%) NAS
17 9 (1.29%) Wi-Fi
Database & Business Intelligence
1 60 (8.62%) SQL Server
2 12 (1.72%) Crystal Reports
3 4 (0.57%) Oracle Database
3 4 (0.57%) SQL Server Reporting Services
4 3 (0.43%) Microsoft Analysis Services
4 3 (0.43%) SQL Server 2008
4 3 (0.43%) SQL Server Analysis Services
4 3 (0.43%) SQL Server Integration Services
5 2 (0.29%) MySQL
6 1 (0.14%) SQL Server 2005
6 1 (0.14%) SQL Server 2012
Development Applications
1 2 (0.29%) JIRA
1 2 (0.29%) Team Foundation Server
2 1 (0.14%) Git (software)
General
1 37 (5.32%) Finance
2 27 (3.88%) Telecoms
3 18 (2.59%) Marketing
4 14 (2.01%) Retail
5 13 (1.87%) Advertising
6 10 (1.44%) Games
6 10 (1.44%) Legal
7 8 (1.15%) Manufacturing
8 5 (0.72%) Back Office
9 4 (0.57%) Law
9 4 (0.57%) Pharmaceutical
10 2 (0.29%) Electronics
11 1 (0.14%) Automotive
11 1 (0.14%) Banking
Libraries, Frameworks & Software Standards
1 21 (3.02%) .NET
2 18 (2.59%) CSS
2 18 (2.59%) HTML
3 11 (1.58%) ASP.NET
4 7 (1.01%) XML
5 4 (0.57%) CSS3
5 4 (0.57%) HTML5
6 3 (0.43%) Web Services
7 2 (0.29%) EDI
7 2 (0.29%) LAMP
7 2 (0.29%) Silverlight
7 2 (0.29%) WebSphere MQ
8 1 (0.14%) LDAP
8 1 (0.14%) React
8 1 (0.14%) WAP
Miscellaneous
1 48 (6.90%) Driving Licence
2 38 (5.46%) Computer Science
3 19 (2.73%) Analytical Skills
4 14 (2.01%) Fat Client
4 14 (2.01%) Thin Client
5 13 (1.87%) Data Centre
5 13 (1.87%) Smartphone
6 9 (1.29%) PDA
7 8 (1.15%) Video Conferencing
8 7 (1.01%) iPhone
8 7 (1.01%) Replication
9 6 (0.86%) iPad
10 4 (0.57%) Blackberry
10 4 (0.57%) Cyberthreat
10 4 (0.57%) EPoS
11 3 (0.43%) Mobile App
11 3 (0.43%) Virtual Team
12 2 (0.29%) Acoustics
12 2 (0.29%) iSeries
12 2 (0.29%) Social Media
Operating Systems
1 539 (77.44%) Windows
2 283 (40.66%) Windows Server
3 147 (21.12%) Windows Server 2012
4 136 (19.54%) Windows 7
5 128 (18.39%) Windows 10
6 127 (18.25%) Windows Server 2008
7 65 (9.34%) Windows 8
8 47 (6.75%) Linux
9 23 (3.30%) Windows Server 2003
10 16 (2.30%) Mac OS X
11 14 (2.01%) Android
12 13 (1.87%) Apple iOS
13 12 (1.72%) Windows XP
14 11 (1.58%) Mac OS
14 11 (1.58%) Ubuntu
15 6 (0.86%) Unix
16 5 (0.72%) CentOS
17 2 (0.29%) Windows Vista
18 1 (0.14%) Mac OS X Server
18 1 (0.14%) SUSE
Processes & Methodologies
1 124 (17.82%) ITIL
2 50 (7.18%) CRM
3 31 (4.45%) Mentoring
4 25 (3.59%) Incident Management
5 24 (3.45%) Disaster Recovery
6 21 (3.02%) Service Delivery
6 21 (3.02%) Time Management
7 20 (2.87%) ERP
8 17 (2.44%) Patch Management
9 16 (2.30%) Asset Management
9 16 (2.30%) Problem Management
10 14 (2.01%) Agile Software Development
10 14 (2.01%) Project Management
11 13 (1.87%) ITIL V3
12 12 (1.72%) Root Cause Analysis
12 12 (1.72%) Service Management
13 11 (1.58%) Mobile Device Management
14 10 (1.44%) Network Monitoring
14 10 (1.44%) Stakeholder Management
15 9 (1.29%) ITSM
Programming Languages
1 127 (18.25%) SQL
2 22 (3.16%) JavaScript
2 22 (3.16%) PowerShell
3 15 (2.16%) C#
4 9 (1.29%) Java
4 9 (1.29%) Python
5 8 (1.15%) Bash Shell
6 7 (1.01%) Shell Script
7 6 (0.86%) PHP
8 5 (0.72%) C
9 4 (0.57%) PL/SQL
10 3 (0.43%) T-SQL
10 3 (0.43%) VB
11 2 (0.29%) C++
12 1 (0.14%) Perl
Qualifications
1 60 (8.62%) Degree
2 54 (7.76%) Microsoft Certification
3 35 (5.03%) MCSE
4 29 (4.17%) A+ Certification
5 28 (4.02%) Computer Science Degree
6 24 (3.45%) MCP
7 20 (2.87%) Cisco Certification
7 20 (2.87%) MCSA
8 19 (2.73%) CCNA
9 16 (2.30%) DBS Check
10 14 (2.01%) ITIL Certification
11 5 (0.72%) MCITP
11 5 (0.72%) MCTS
11 5 (0.72%) Security Cleared
12 4 (0.57%) SC Cleared
12 4 (0.57%) VMware Certified Professional (VCP)
13 2 (0.29%) CCNP
13 2 (0.29%) DV Cleared
13 2 (0.29%) MCDST
14 1 (0.14%) CCDP
Quality Assurance & Compliance
1 60 (8.62%) SLA
2 4 (0.57%) QA
3 1 (0.14%) ISO/IEC 27001
3 1 (0.14%) PCI DSS
3 1 (0.14%) Sarbanes-Oxley
System Software
1 375 (53.88%) Active Directory
2 85 (12.21%) Hyper-V
3 52 (7.47%) VMware Infrastructure
4 11 (1.58%) Virtual Machines
5 10 (1.44%) VirtualBox
6 6 (0.86%) vSphere
7 5 (0.72%) Virtual Servers
8 3 (0.43%) KVM
8 3 (0.43%) Terminal Services
8 3 (0.43%) VMware ESXi
8 3 (0.43%) XenApp
9 2 (0.29%) Microsoft Virtual Server
10 1 (0.14%) Firmware
10 1 (0.14%) ProxySG
10 1 (0.14%) Virtual Desktop
10 1 (0.14%) VMware Workstation
Systems Management
1 38 (5.46%) SCCM
2 11 (1.58%) Systems Management Server (SMS)
2 11 (1.58%) WSUS
3 8 (1.15%) SCOM
4 6 (0.86%) SCVMM
5 4 (0.57%) Single Sign-On
6 3 (0.43%) Backup Exec
7 2 (0.29%) TeamSite
8 1 (0.14%) Failover Clustering
8 1 (0.14%) NetBackup
8 1 (0.14%) Simpana
8 1 (0.14%) vCenter Server
Vendors
1 330 (47.41%) Microsoft
2 147 (21.12%) VMware
3 63 (9.05%) Cisco
4 48 (6.90%) Citrix
5 46 (6.61%) Apple
6 20 (2.87%) SAP
7 15 (2.16%) Google
8 14 (2.01%) HP
9 13 (1.87%) Oracle
10 12 (1.72%) Intel
11 10 (1.44%) Sage
12 8 (1.15%) Adobe
13 7 (1.01%) Salesforce.com
14 6 (0.86%) Dell
15 5 (0.72%) SolarWinds
15 5 (0.72%) Sophos
16 4 (0.57%) Avaya
16 4 (0.57%) IBM
16 4 (0.57%) LogRhythm
16 4 (0.57%) Veeam