Period
to 20 July 2019

The median annual salary for an IT Support was £27,500 in advertised job vacancies in the South East during the 6 months to 20 July 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
20 Jul 2019
Same period 2018 Same period 2017
Rank 130 145 133
Rank change year-on-year +15 -12 +40
Permanent jobs requiring an IT Support 672 671 730
As % of all permanent IT jobs advertised in the South East 2.51% 2.20% 2.46%
As % of the Job Titles category 2.61% 2.27% 2.54%
Number of salaries quoted 623 612 722
South East median annual salary £27,500 £26,000 £25,500
Median salary % change year-on-year +5.77% +1.96% -7.27%
10th Percentile £19,250 £19,000 £19,250
90th Percentile £42,500 £42,500 £37,500
England median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 25,765 29,552 28,738
% of permanent IT jobs with a recognized job title 96.35% 96.98% 96.82%
Number of salaries quoted 21,032 24,577 24,102
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £27,500 £26,855 £26,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

The salary distribution of IT jobs citing IT Support in the South East over the 6 months to 20 July 2019.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 20 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -22 200 £27,500 -5.17% 98
Surrey +56 178 £25,500 -1.92% 35
Hampshire +26 161 £26,800 +17.80% 43
Berkshire 0 109 £27,500 -8.33% 24
West Sussex +6 55 £30,000 +27.66% 24
Oxfordshire +49 52 £27,500 -8.33% 34
Kent +25 52 £28,000 +1.82% 34
Buckinghamshire -31 39 £26,250 +5.00% 40
East Sussex -6 22 £28,500 +14.00% 13
Middlesex +8 4 £35,634 +45.44%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 July 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 406 (60.42%) Windows
2 325 (48.36%) Active Directory
3 279 (41.52%) Microsoft
4 250 (37.20%) Office 365
5 196 (29.17%) Microsoft Office
6 180 (26.79%) Windows 10
7 177 (26.34%) Windows 7
8 176 (26.19%) Windows Server
9 120 (17.86%) ITIL
10 109 (16.22%) Problem-Solving
11 94 (13.99%) VMware
12 90 (13.39%) MS Exchange
13 80 (11.90%) Windows Server 2012
14 74 (11.01%) DNS
14 74 (11.01%) Microsoft Certification
15 73 (10.86%) Hyper-V
16 68 (10.12%) Windows Server 2008
17 67 (9.97%) SQL
18 62 (9.23%) Linux
18 62 (9.23%) DHCP
19 61 (9.08%) Windows 8
20 60 (8.93%) Degree
20 60 (8.93%) TCP/IP
21 55 (8.18%) Microsoft Azure
22 51 (7.59%) VMware Infrastructure
22 51 (7.59%) MCSE
23 49 (7.29%) LAN
24 48 (7.14%) Cisco
25 47 (6.99%) Mobile Device Management
26 41 (6.10%) Security Cleared

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (13.39%) MS Exchange
2 34 (5.06%) Exchange Server 2010
3 30 (4.46%) SharePoint
4 19 (2.83%) Exchange Server 2013
5 13 (1.93%) CMS
6 11 (1.64%) IIS
7 10 (1.49%) Skype for Business
8 7 (1.04%) Exchange Server 2007
8 7 (1.04%) IBM Domino
9 5 (0.74%) Exchange Server 2003
10 3 (0.45%) Adobe Experience Manager
11 2 (0.30%) IBM Notes
11 2 (0.30%) WordPress
12 1 (0.15%) Confluence
12 1 (0.15%) Exchange Server 2000
Applications
1 196 (29.17%) Microsoft Office
2 31 (4.61%) Microsoft Excel
3 6 (0.89%) Microsoft PowerPoint
4 5 (0.74%) MS Visio
5 1 (0.15%) Adobe Creative Suite
5 1 (0.15%) Notepad++
5 1 (0.15%) Spreadsheet
Business Applications
1 4 (0.60%) Dynamics NAV
2 2 (0.30%) Infor LN
2 2 (0.30%) Magento
3 1 (0.15%) Salesforce.com CRM
Cloud Services
1 250 (37.20%) Office 365
2 55 (8.18%) Microsoft Azure
3 15 (2.23%) Amazon AWS
4 6 (0.89%) Azure Active Directory
5 4 (0.60%) SaaS
6 3 (0.45%) OneDrive
7 2 (0.30%) Cloud Computing
8 1 (0.15%) G Suite
8 1 (0.15%) GitHub
Communications & Networking
1 74 (11.01%) DNS
2 62 (9.23%) DHCP
3 60 (8.93%) TCP/IP
4 49 (7.29%) LAN
5 41 (6.10%) VPN
6 36 (5.36%) Firewall
7 31 (4.61%) WAN
8 29 (4.32%) VoIP
8 29 (4.32%) Wireless
9 17 (2.53%) Internet
9 17 (2.53%) SAN
9 17 (2.53%) Skype
10 15 (2.23%) VLAN
10 15 (2.23%) Wi-Fi
11 14 (2.08%) Remote Desktop
12 11 (1.64%) Cisco ASA
12 11 (1.64%) NAS
13 10 (1.49%) Cisco IOS
14 8 (1.19%) WebEx
15 7 (1.04%) Intranet
Database & Business Intelligence
1 35 (5.21%) SQL Server
2 9 (1.34%) SQL Server 2012
3 8 (1.19%) Crystal Reports
3 8 (1.19%) SQL Server 2014
3 8 (1.19%) SQL Server 2016
4 5 (0.74%) SQL Server 2008
4 5 (0.74%) SQL Server Integration Services
5 3 (0.45%) Data Warehouse
5 3 (0.45%) SQL Server 2017
6 1 (0.15%) BusinessObjects
6 1 (0.15%) BusinessObjects Business Intelligence
6 1 (0.15%) BusinessObjects Web Intelligence
6 1 (0.15%) NoSQL
6 1 (0.15%) QlikView
6 1 (0.15%) SAP HANA
6 1 (0.15%) SQL Server 2005
Development Applications
1 12 (1.79%) JIRA
2 6 (0.89%) Git (software)
2 6 (0.89%) Subversion
3 5 (0.74%) MSI
General
1 37 (5.51%) Retail
2 26 (3.87%) Finance
3 21 (3.13%) Telecoms
4 13 (1.93%) Marketing
5 10 (1.49%) Aerospace
6 8 (1.19%) Legal
7 7 (1.04%) Manufacturing
8 6 (0.89%) Advertising
8 6 (0.89%) Electronics
9 5 (0.74%) Banking
10 3 (0.45%) Back Office
10 3 (0.45%) Law
11 2 (0.30%) Automotive
11 2 (0.30%) German Language
11 2 (0.30%) Local Government
11 2 (0.30%) Pharmaceutical
12 1 (0.15%) Dutch Language
12 1 (0.15%) General Ledger
12 1 (0.15%) Turkish Language
Libraries, Frameworks & Software Standards
1 15 (2.23%) HTML
2 11 (1.64%) CSS
2 11 (1.64%) REST
3 9 (1.34%) .NET
4 7 (1.04%) Web Services
5 5 (0.74%) SOAP
6 4 (0.60%) EDI
6 4 (0.60%) XML
7 2 (0.30%) XMPP
8 1 (0.15%) WebRTC
Miscellaneous
1 33 (4.91%) Analytical Skills
2 29 (4.32%) Driving Licence
3 25 (3.72%) Self-Motivation
4 17 (2.53%) EPoS
5 16 (2.38%) Video Conferencing
6 12 (1.79%) EFT
6 12 (1.79%) Fat Client
6 12 (1.79%) Thin Client
7 10 (1.49%) FMCG
8 9 (1.34%) Data Centre
9 8 (1.19%) Smartphone
10 5 (0.74%) Client/Server
10 5 (0.74%) Management Information System
11 4 (0.60%) Public Cloud
12 3 (0.45%) Clustering
12 3 (0.45%) Life Science
12 3 (0.45%) NHS
13 2 (0.30%) RSA SecurID
13 2 (0.30%) User Experience
13 2 (0.30%) Virtual Team
Operating Systems
1 406 (60.42%) Windows
2 180 (26.79%) Windows 10
3 177 (26.34%) Windows 7
4 176 (26.19%) Windows Server
5 80 (11.90%) Windows Server 2012
6 68 (10.12%) Windows Server 2008
7 62 (9.23%) Linux
8 61 (9.08%) Windows 8
9 22 (3.27%) Android
10 17 (2.53%) Unix
11 13 (1.93%) Mac OS X
12 11 (1.64%) zOS
13 10 (1.49%) Mac OS
14 9 (1.34%) Windows Server 2003
15 6 (0.89%) Apple iOS
16 5 (0.74%) Windows XP
17 2 (0.30%) Windows Vista
Processes & Methodologies
1 120 (17.86%) ITIL
2 109 (16.22%) Problem-Solving
3 47 (6.99%) Mobile Device Management
4 37 (5.51%) Service Delivery
4 37 (5.51%) Service Management
5 36 (5.36%) Mentoring
6 29 (4.32%) Change Management
7 23 (3.42%) Technical Analysis
8 20 (2.98%) Computer Science
9 16 (2.38%) CRM
10 15 (2.23%) Proactive Monitoring
10 15 (2.23%) Time Management
11 12 (1.79%) Asset Management
11 12 (1.79%) Line Management
12 11 (1.64%) Business Intelligence
12 11 (1.64%) Problem Management
12 11 (1.64%) Ticket Management
13 10 (1.49%) Cybersecurity
13 10 (1.49%) Infrastructure Engineering
14 9 (1.34%) ITIL V2
Programming Languages
1 67 (9.97%) SQL
2 22 (3.27%) Java
3 20 (2.98%) PowerShell
4 13 (1.93%) JavaScript
5 12 (1.79%) C#
6 6 (0.89%) C
6 6 (0.89%) C++
6 6 (0.89%) Shell Script
7 4 (0.60%) VBA
8 3 (0.45%) VB
9 2 (0.30%) Fortran
9 2 (0.30%) T-SQL
10 1 (0.15%) Python
10 1 (0.15%) VBScript
Qualifications
1 74 (11.01%) Microsoft Certification
2 60 (8.93%) Degree
3 51 (7.59%) MCSE
4 41 (6.10%) Security Cleared
5 32 (4.76%) SC Cleared
6 22 (3.27%) MCP
7 19 (2.83%) Computer Science Degree
8 15 (2.23%) MCITP
8 15 (2.23%) MCSA
9 12 (1.79%) A+ Certification
10 10 (1.49%) DBS Check
11 9 (1.34%) Network+ Certification
11 9 (1.34%) VMware Certified Professional (VCP)
12 7 (1.04%) Cisco Certification
13 5 (0.74%) CCNA
13 5 (0.74%) DV Cleared
13 5 (0.74%) MCDST
14 4 (0.60%) CCENT
14 4 (0.60%) CCNP
15 2 (0.30%) PhD
Quality Assurance & Compliance
1 39 (5.80%) SLA
2 11 (1.64%) GDPR
3 3 (0.45%) ISO/IEC 27001
4 2 (0.30%) HL7
4 2 (0.30%) PMO
5 1 (0.15%) Cyber Essentials
5 1 (0.15%) Cyber Essentials PLUS
5 1 (0.15%) Data Quality
5 1 (0.15%) Sarbanes-Oxley
System Software
1 325 (48.36%) Active Directory
2 73 (10.86%) Hyper-V
3 51 (7.59%) VMware Infrastructure
4 22 (3.27%) Firmware
5 10 (1.49%) VMware ESXi
6 6 (0.89%) XenDesktop
7 5 (0.74%) Microsoft App-V
8 4 (0.60%) Terminal Services
8 4 (0.60%) vSphere
9 2 (0.30%) Virtual Machines
9 2 (0.30%) XenApp
10 1 (0.15%) BitLocker
10 1 (0.15%) Virtual Servers
10 1 (0.15%) VirtualBox
10 1 (0.15%) VMware Server
10 1 (0.15%) VMware Workstation
Systems Management
1 26 (3.87%) SCCM
2 13 (1.93%) Cisco CUCM
3 9 (1.34%) Backup Exec
3 9 (1.34%) Microsoft Intune
4 8 (1.19%) AirWatch
5 5 (0.74%) DameWare
6 3 (0.45%) WSUS
7 2 (0.30%) Jamf Pro
7 2 (0.30%) Norton AntiVirus
7 2 (0.30%) vCenter Server
8 1 (0.15%) Puppet
8 1 (0.15%) SCOM
8 1 (0.15%) SCVMM
Vendors
1 279 (41.52%) Microsoft
2 94 (13.99%) VMware
3 48 (7.14%) Cisco
4 40 (5.95%) Citrix
5 24 (3.57%) ServiceNow
6 19 (2.83%) Veeam
7 15 (2.23%) Avaya
8 11 (1.64%) Dell
9 10 (1.49%) SAP
10 9 (1.34%) Apple
10 9 (1.34%) HP
11 7 (1.04%) Asigra
11 7 (1.04%) Lotus
11 7 (1.04%) Polycom
11 7 (1.04%) SonicWALL
12 6 (0.89%) Adobe
13 5 (0.74%) CA
13 5 (0.74%) Intel
13 5 (0.74%) Oracle
13 5 (0.74%) Veritas