Period
to 24 September 2018

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the South East during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 139 132 174
Rank change year-on-year -7 +42 -8
Permanent jobs requiring an IT Support 662 727 699
As % of all permanent IT jobs advertised in the South East 2.25% 2.53% 1.95%
As % of the Job Titles category 2.33% 2.62% 2.01%
Number of salaries quoted 610 710 663
South East median annual salary £26,000 £25,000 £27,500
Median salary % change year-on-year +4.00% -9.09% +10.00%
10th Percentile £19,000 £19,250 £19,500
90th Percentile £42,575 £40,000 £51,250
England median annual salary £27,500 £27,000 £27,500
% change year-on-year +1.85% -1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 28,362 27,797 34,807
% of permanent IT jobs with a recognized job title 96.59% 96.74% 97.09%
Number of salaries quoted 23,599 23,174 29,390
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +3.45%
10th Percentile £26,750 £26,000 £26,250
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

The salary distribution of IT jobs citing IT Support in the South East over the 6 months to 24 September 2018.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +11 266 £29,000 +16.00% 27
Surrey -2 154 £26,000 +1.96% 18
Berkshire -17 127 £31,250 +17.92% 10
Hampshire -50 115 £22,500 -11.76% 22
Buckinghamshire +11 87 £25,000 +5.26% 8
West Sussex +18 54 £22,500 -27.42% 10
Oxfordshire +15 54 £30,000 +25.00% 9
Kent -9 39 £27,500 +10.00% 18
East Sussex -3 24 £25,000 -9.09% 6
Sussex - 4 £45,000 -
Middlesex +14 2 £24,750 -58.40%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 24 September 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 470 (71.00%) Windows
2 342 (51.66%) Active Directory
3 298 (45.02%) Microsoft
4 232 (35.05%) Windows Server
5 199 (30.06%) Office 365
6 189 (28.55%) Microsoft Office
7 172 (25.98%) Windows 10
8 159 (24.02%) Windows 7
9 115 (17.37%) VMware
10 113 (17.07%) MS Exchange
11 107 (16.16%) ITIL
12 106 (16.01%) Windows Server 2012
13 83 (12.54%) Firewall
14 82 (12.39%) Problem-Solving
15 79 (11.93%) Microsoft Certification
16 77 (11.63%) Hyper-V
17 75 (11.33%) SQL
18 74 (11.18%) LAN
18 74 (11.18%) DNS
19 72 (10.88%) TCP/IP
20 69 (10.42%) Windows Server 2008
21 67 (10.12%) VMware Infrastructure
22 65 (9.82%) Windows 8
23 64 (9.67%) Degree
24 63 (9.52%) VPN
25 59 (8.91%) DHCP
25 59 (8.91%) MCSE
25 59 (8.91%) SQL Server
26 56 (8.46%) Citrix
27 55 (8.31%) WAN

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (17.07%) MS Exchange
2 47 (7.10%) Exchange Server 2010
3 41 (6.19%) SharePoint
4 23 (3.47%) IIS
5 20 (3.02%) Exchange Server 2013
6 18 (2.72%) Skype for Business
7 6 (0.91%) Tomcat
8 4 (0.60%) Apache
9 3 (0.45%) WebLogic
9 3 (0.45%) WebSphere
10 2 (0.30%) Blackberry Enterprise Server
10 2 (0.30%) SharePoint 2013
11 1 (0.15%) CMS
11 1 (0.15%) Confluence
11 1 (0.15%) Exchange Server 2003
11 1 (0.15%) Exchange Server 2007
11 1 (0.15%) Joomla!
11 1 (0.15%) SharePoint 2010
Applications
1 189 (28.55%) Microsoft Office
2 40 (6.04%) Microsoft Excel
3 12 (1.81%) MS Visio
4 9 (1.36%) Microsoft PowerPoint
5 3 (0.45%) Spreadsheet
6 2 (0.30%) SOLIDWORKS
7 1 (0.15%) Adobe Creative Suite
7 1 (0.15%) Adobe Premiere
7 1 (0.15%) AutoCAD
7 1 (0.15%) Photoshop
Business Applications
1 6 (0.91%) Dynamics AX
2 5 (0.76%) Dynamics CRM
3 4 (0.60%) NetSuite
3 4 (0.60%) TRIRIGA
4 3 (0.45%) Remedy ITSM
5 2 (0.30%) SAP Business One
5 2 (0.30%) SAP ERP
6 1 (0.15%) Oracle Payables
6 1 (0.15%) SAP MM
Cloud Services
1 199 (30.06%) Office 365
2 47 (7.10%) Microsoft Azure
3 12 (1.81%) Azure Active Directory
4 11 (1.66%) Amazon AWS
5 9 (1.36%) SaaS
6 4 (0.60%) G Suite
6 4 (0.60%) Mimecast
7 3 (0.45%) Dynamics 365
7 3 (0.45%) IaaS
8 1 (0.15%) Amazon EC2
8 1 (0.15%) OneDrive
8 1 (0.15%) Virtual Private Cloud
Communications & Networking
1 83 (12.54%) Firewall
2 74 (11.18%) DNS
2 74 (11.18%) LAN
3 72 (10.88%) TCP/IP
4 63 (9.52%) VPN
5 59 (8.91%) DHCP
6 55 (8.31%) WAN
7 52 (7.85%) VoIP
8 33 (4.98%) Wireless
9 29 (4.38%) Wi-Fi
10 23 (3.47%) VLAN
11 20 (3.02%) Internet
12 17 (2.57%) SMS
13 14 (2.11%) SAN
14 13 (1.96%) Skype
15 12 (1.81%) WLAN
16 10 (1.51%) Bluetooth
16 10 (1.51%) Intranet
17 9 (1.36%) Remote Desktop
18 7 (1.06%) Ethernet
Database & Business Intelligence
1 59 (8.91%) SQL Server
2 9 (1.36%) MySQL
3 2 (0.30%) Crystal Reports
3 2 (0.30%) Data Warehouse
3 2 (0.30%) Oracle Database
4 1 (0.15%) Amazon RDS
4 1 (0.15%) Big Data
4 1 (0.15%) DB2
4 1 (0.15%) GIS
4 1 (0.15%) Oracle Reports
4 1 (0.15%) Power BI
4 1 (0.15%) SAP BW
4 1 (0.15%) SAP HANA
4 1 (0.15%) SQL Server 2005
4 1 (0.15%) SQL Server Analysis Services
4 1 (0.15%) SQL Server Integration Services
4 1 (0.15%) SQL Server Reporting Services
Development Applications
1 3 (0.45%) JIRA
2 1 (0.15%) Atlassian Bamboo
2 1 (0.15%) Bitbucket
2 1 (0.15%) Dreamweaver
General
1 37 (5.59%) Finance
2 25 (3.78%) Legal
3 24 (3.63%) Telecoms
4 21 (3.17%) Retail
5 14 (2.11%) Automotive
6 11 (1.66%) German Language
7 8 (1.21%) French Language
8 7 (1.06%) Publishing
9 5 (0.76%) Advertising
9 5 (0.76%) Manufacturing
9 5 (0.76%) Russian Language
9 5 (0.76%) Spanish Language
10 3 (0.45%) Banking
10 3 (0.45%) Korean Language
10 3 (0.45%) Law
10 3 (0.45%) Marketing
11 2 (0.30%) Military
12 1 (0.15%) Avionics
12 1 (0.15%) Billing
12 1 (0.15%) General Ledger
Libraries, Frameworks & Software Standards
1 20 (3.02%) .NET
2 12 (1.81%) HTML
3 10 (1.51%) CSS
4 9 (1.36%) ASP.NET
5 4 (0.60%) Middleware
6 3 (0.45%) LAMP
6 3 (0.45%) WebSphere MQ
7 2 (0.30%) .NET Framework
7 2 (0.30%) WAP
7 2 (0.30%) Web Services
7 2 (0.30%) WPF
7 2 (0.30%) XML
8 1 (0.15%) 802.1X
8 1 (0.15%) COM
8 1 (0.15%) LDAP
Miscellaneous
1 29 (4.38%) Data Centre
2 28 (4.23%) Self-Motivation
3 27 (4.08%) Driving Licence
4 23 (3.47%) Analytical Skills
5 22 (3.32%) Computer Science
6 21 (3.17%) Fat Client
6 21 (3.17%) Thin Client
7 17 (2.57%) EPoS
8 14 (2.11%) Video Conferencing
9 10 (1.51%) Management Information System
10 7 (1.06%) iPhone
10 7 (1.06%) Smartphone
11 5 (0.76%) iPad
12 4 (0.60%) Replication
13 3 (0.45%) FMCG
13 3 (0.45%) Public Cloud
13 3 (0.45%) User Experience
14 2 (0.30%) Fintech
14 2 (0.30%) Hybrid Cloud
14 2 (0.30%) Linux Command Line
Operating Systems
1 470 (71.00%) Windows
2 232 (35.05%) Windows Server
3 172 (25.98%) Windows 10
4 159 (24.02%) Windows 7
5 106 (16.01%) Windows Server 2012
6 69 (10.42%) Windows Server 2008
7 65 (9.82%) Windows 8
8 47 (7.10%) Linux
9 15 (2.27%) Android
10 14 (2.11%) Apple iOS
10 14 (2.11%) Mac OS X
11 10 (1.51%) Windows Server 2003
12 7 (1.06%) Windows XP
13 6 (0.91%) Unix
14 5 (0.76%) Mac OS
14 5 (0.76%) Ubuntu
15 3 (0.45%) Windows Phone
16 2 (0.30%) Windows Vista
17 1 (0.15%) CentOS
Processes & Methodologies
1 107 (16.16%) ITIL
2 82 (12.39%) Problem-Solving
3 30 (4.53%) Infrastructure Engineering
4 25 (3.78%) Incident Management
5 21 (3.17%) Asset Management
6 20 (3.02%) Project Management
7 19 (2.87%) ITIL V3
8 16 (2.42%) ITSM
8 16 (2.42%) Mathematics
9 15 (2.27%) Mentoring
10 14 (2.11%) Decision-Making
10 14 (2.11%) ERP
10 14 (2.11%) Migration
10 14 (2.11%) Service Delivery
11 13 (1.96%) Disaster Recovery
11 13 (1.96%) Problem Management
12 12 (1.81%) CRM
12 12 (1.81%) Kalman Filter
13 11 (1.66%) Change Management
13 11 (1.66%) Service Management
Programming Languages
1 75 (11.33%) SQL
2 15 (2.27%) C#
3 12 (1.81%) PowerShell
4 10 (1.51%) JavaScript
5 7 (1.06%) C
6 6 (0.91%) Java
7 4 (0.60%) PHP
7 4 (0.60%) VB
8 2 (0.30%) Python
8 2 (0.30%) VBScript
9 1 (0.15%) ABAP
9 1 (0.15%) Bash Shell
9 1 (0.15%) C++
9 1 (0.15%) PL/SQL
9 1 (0.15%) T-SQL
Qualifications
1 79 (11.93%) Microsoft Certification
2 64 (9.67%) Degree
3 59 (8.91%) MCSE
4 29 (4.38%) MCP
5 24 (3.63%) ITIL Certification
6 23 (3.47%) CCNA
6 23 (3.47%) Cisco Certification
7 19 (2.87%) A+ Certification
8 17 (2.57%) Computer Science Degree
9 16 (2.42%) MCSA
10 10 (1.51%) Security Cleared
11 7 (1.06%) MCITP
11 7 (1.06%) SC Cleared
12 6 (0.91%) ITIL Foundation Certificate
13 4 (0.60%) DBS Check
13 4 (0.60%) HNC
14 3 (0.45%) MCTS
14 3 (0.45%) VMware Certified Professional (VCP)
15 2 (0.30%) Network+ Certification
16 1 (0.15%) MCDST
Quality Assurance & Compliance
1 54 (8.16%) SLA
2 5 (0.76%) ISO/IEC 27001
3 3 (0.45%) GDPR
3 3 (0.45%) QA
4 2 (0.30%) DICOM
4 2 (0.30%) HL7
4 2 (0.30%) PMO
5 1 (0.15%) PCI DSS
5 1 (0.15%) Sarbanes-Oxley
System Software
1 342 (51.66%) Active Directory
2 77 (11.63%) Hyper-V
3 67 (10.12%) VMware Infrastructure
4 9 (1.36%) VirtualBox
4 9 (1.36%) XenApp
4 9 (1.36%) XenDesktop
5 5 (0.76%) Terminal Services
5 5 (0.76%) VMware ESXi
6 4 (0.60%) ProxySG
6 4 (0.60%) Virtual Desktop
7 3 (0.45%) Docker
7 3 (0.45%) Virtual Machines
8 2 (0.30%) Virtual Servers
8 2 (0.30%) vSphere
9 1 (0.15%) Firmware
9 1 (0.15%) Microsoft Virtual Server
9 1 (0.15%) pfSense
Systems Management
1 41 (6.19%) SCCM
2 11 (1.66%) Backup Exec
2 11 (1.66%) SCOM
3 10 (1.51%) Systems Management Server (SMS)
4 4 (0.60%) Failover Clustering
4 4 (0.60%) Single Sign-On
5 3 (0.45%) Cisco CUCM
5 3 (0.45%) Cisco UCCX
5 3 (0.45%) Microsoft Data Protection Manager
5 3 (0.45%) Microsoft Intune
5 3 (0.45%) Oracle Enterprise Manager
6 2 (0.30%) Norton AntiVirus
6 2 (0.30%) OfficeScan
6 2 (0.30%) Symantec Enterprise Vault
6 2 (0.30%) WSUS
7 1 (0.15%) CSIRT
7 1 (0.15%) Jamf Pro
Vendors
1 298 (45.02%) Microsoft
2 115 (17.37%) VMware
3 56 (8.46%) Citrix
4 37 (5.59%) Cisco
5 24 (3.63%) Apple
6 19 (2.87%) Intel
7 13 (1.96%) Oracle
8 10 (1.51%) SolarWinds
9 9 (1.36%) ServiceNow
10 8 (1.21%) Dell
10 8 (1.21%) Google
10 8 (1.21%) HP
10 8 (1.21%) SAP
11 7 (1.06%) Atlassian
11 7 (1.06%) CheckPoint
11 7 (1.06%) Veritas
12 5 (0.76%) Avaya
12 5 (0.76%) EqualLogic
12 5 (0.76%) Salesforce.com
13 4 (0.60%) Symantec