Period
to 16 April 2021

The median annual salary for an IT Support was £27,500 in advertised job vacancies in the South East during the 6 months to 16 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
16 Apr 2021
Same period 2020 Same period 2019
Rank 146 135 141
Rank change year-on-year -11 +6 +17
Permanent jobs requiring an IT Support 258 426 622
As % of all permanent jobs advertised in the South East 2.05% 2.10% 2.33%
As % of the Job Titles category 2.17% 2.19% 2.41%
Number of salaries quoted 210 394 565
10th Percentile £19,975 £19,325 £19,250
25th Percentile £23,500 £21,313 £22,000
Median annual salary (50th Percentile) £27,500 £27,000 £27,000
Median % change year-on-year +1.85% - +8.00%
75th Percentile £33,938 £33,500 £34,000
90th Percentile £41,000 £40,000 £39,650
England median annual salary £28,000 £27,500 £28,000
% change year-on-year +1.82% -1.79% +5.66%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 11,882 19,432 25,762
% of permanent IT jobs with a recognized job title 94.44% 95.62% 96.69%
Number of salaries quoted 9,414 16,005 21,505
10th Percentile £31,250 £28,750 £26,750
25th Percentile £38,750 £36,960 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% +5.56%
75th Percentile £63,750 £63,000 £61,250
90th Percentile £76,063 £75,000 £72,500
England median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +5.00%

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

Salary distribution for jobs citing IT Support in the South East over the 6 months to 16 April 2021.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 16 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +12 76 £25,000 - 6
Thames Valley +14 63 £29,000 +11.54% 19
Surrey 0 63 £28,000 +5.66% 5
Berkshire +22 30 £30,000 +3.45% 8
Kent +11 26 £33,250 +9.02% 3
West Sussex +22 25 £27,500 -16.67% 5
Buckinghamshire +26 20 £27,000 +14.89% 7
Oxfordshire +16 13 £30,000 - 4
East Sussex +5 4 £22,250 -3.26% 1
Middlesex -3 1 £50,000 +92.31%
Sussex - 1 £39,000 -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 16 April 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 164 (63.57%) Windows
2 158 (61.24%) Microsoft
3 123 (47.67%) Active Directory
4 122 (47.29%) Microsoft 365
5 83 (32.17%) Windows 10
6 70 (27.13%) Windows Server
6 70 (27.13%) VMware
7 63 (24.42%) MS Exchange
8 56 (21.71%) Azure
9 46 (17.83%) Microsoft Certification
10 39 (15.12%) Cisco
11 38 (14.73%) Microsoft Office
12 37 (14.34%) Windows Server 2012
13 35 (13.57%) Citrix
14 34 (13.18%) ITIL
15 33 (12.79%) MCSE
15 33 (12.79%) SLA
16 31 (12.02%) TCP/IP
16 31 (12.02%) Problem-Solving
17 30 (11.63%) VMware Infrastructure
18 28 (10.85%) SharePoint
19 26 (10.08%) C
19 26 (10.08%) Firewall
19 26 (10.08%) Mathematics
19 26 (10.08%) Windows Server 2016
19 26 (10.08%) Driving Licence
20 24 (9.30%) Self-Motivation
21 23 (8.91%) Azure Active Directory
21 23 (8.91%) DNS
22 20 (7.75%) Cisco Certification

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (24.42%) MS Exchange
2 28 (10.85%) SharePoint
3 4 (1.55%) Exchange Server 2010
3 4 (1.55%) IIS
4 3 (1.16%) Skype for Business
5 2 (0.78%) WordPress
6 1 (0.39%) Confluence
6 1 (0.39%) Exchange Server 2013
Applications
1 38 (14.73%) Microsoft Office
2 12 (4.65%) Microsoft Excel
3 10 (3.88%) Microsoft PowerPoint
Business Applications
1 1 (0.39%) NetSuite
1 1 (0.39%) Sentinel
Cloud Services
1 122 (47.29%) Microsoft 365
2 56 (21.71%) Azure
3 23 (8.91%) Azure Active Directory
4 9 (3.49%) AWS
5 4 (1.55%) OneDrive
6 3 (1.16%) Dropbox
6 3 (1.16%) Google Workspace
6 3 (1.16%) SaaS
6 3 (1.16%) Slack
7 2 (0.78%) GCP
7 2 (0.78%) Mimecast
8 1 (0.39%) Amazon CloudWatch
8 1 (0.39%) Cloud Computing
8 1 (0.39%) Datadog
8 1 (0.39%) Dynamics 365
8 1 (0.39%) IaaS
8 1 (0.39%) Power Platform
8 1 (0.39%) PowerApps
Communications & Networking
1 31 (12.02%) TCP/IP
2 26 (10.08%) Firewall
3 23 (8.91%) DNS
4 15 (5.81%) DHCP
5 12 (4.65%) VoIP
6 7 (2.71%) LAN
6 7 (2.71%) VPN
7 6 (2.33%) IP Telephony
8 5 (1.94%) SAN
8 5 (1.94%) VSAN
8 5 (1.94%) WAN
9 4 (1.55%) NetScaler
9 4 (1.55%) Skype
9 4 (1.55%) VLAN
9 4 (1.55%) Wi-Fi
9 4 (1.55%) Wireless
10 3 (1.16%) Cisco IOS
10 3 (1.16%) WebEx
11 2 (0.78%) Intrusion Detection
11 2 (0.78%) OpenScape
Database & Business Intelligence
1 13 (5.04%) SQL Server
2 4 (1.55%) SQL Server 2008
3 3 (1.16%) SQL Server 2005
3 3 (1.16%) SQL Server 2016
4 1 (0.39%) Amazon RDS
4 1 (0.39%) Crystal Reports
4 1 (0.39%) MS Access
4 1 (0.39%) Relational Database
Development Applications
1 1 (0.39%) Ant
1 1 (0.39%) JIRA
General
1 17 (6.59%) Finance
2 10 (3.88%) Multimedia
3 7 (2.71%) Marketing
4 5 (1.94%) Law
4 5 (1.94%) Military
4 5 (1.94%) Public Sector
5 4 (1.55%) Legal
5 4 (1.55%) Manufacturing
6 3 (1.16%) Telecoms
7 2 (0.78%) Automotive
7 2 (0.78%) Electronics
7 2 (0.78%) German Language
7 2 (0.78%) Retail
8 1 (0.39%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (1.55%) .NET
2 2 (0.78%) XMPP
3 1 (0.39%) ASP.NET
3 1 (0.39%) Middleware
Miscellaneous
1 26 (10.08%) Driving Licence
2 24 (9.30%) Self-Motivation
3 16 (6.20%) Analytical Skills
4 12 (4.65%) Management Information System
5 4 (1.55%) Data Centre
6 3 (1.16%) Fat Client
6 3 (1.16%) Thin Client
6 3 (1.16%) Video Conferencing
7 2 (0.78%) FMCG
7 2 (0.78%) Robotics
8 1 (0.39%) Blackberry
8 1 (0.39%) Data Structures
8 1 (0.39%) Device Driver
8 1 (0.39%) Enterprise Software
8 1 (0.39%) iPad
8 1 (0.39%) Replication
8 1 (0.39%) Virtual Team
Operating Systems
1 164 (63.57%) Windows
2 83 (32.17%) Windows 10
3 70 (27.13%) Windows Server
4 37 (14.34%) Windows Server 2012
5 26 (10.08%) Windows Server 2016
6 19 (7.36%) Windows Server 2008
7 17 (6.59%) Windows 7
8 13 (5.04%) Linux
9 9 (3.49%) Android
10 7 (2.71%) Apple iOS
10 7 (2.71%) Windows Server 2019
11 6 (2.33%) VMS
12 4 (1.55%) Mac OS
13 2 (0.78%) CentOS
13 2 (0.78%) Red Hat Enterprise Linux
13 2 (0.78%) Ubuntu
13 2 (0.78%) Windows 8
13 2 (0.78%) Windows XP
14 1 (0.39%) Mac OS X
Processes & Methodologies
1 34 (13.18%) ITIL
2 31 (12.02%) Problem-Solving
3 26 (10.08%) Mathematics
4 19 (7.36%) Migration
4 19 (7.36%) Service Management
5 16 (6.20%) Infrastructure Engineering
6 15 (5.81%) Line Management
7 10 (3.88%) Cybersecurity
7 10 (3.88%) Project Management
8 7 (2.71%) Change Management
8 7 (2.71%) Service Delivery
9 6 (2.33%) Business Development
9 6 (2.33%) Configuration Management
9 6 (2.33%) Proactive Management
9 6 (2.33%) Project Delivery
10 5 (1.94%) Computer Science
10 5 (1.94%) Information Security
10 5 (1.94%) ITSM
10 5 (1.94%) Mentoring
11 4 (1.55%) Asset Management
Programming Languages
1 26 (10.08%) C
2 12 (4.65%) PowerShell
3 10 (3.88%) SQL
4 2 (0.78%) Bash Shell
4 2 (0.78%) Python
5 1 (0.39%) T-SQL
5 1 (0.39%) VB
Qualifications
1 46 (17.83%) Microsoft Certification
2 33 (12.79%) MCSE
3 20 (7.75%) Cisco Certification
4 18 (6.98%) CCNA
5 15 (5.81%) Degree
5 15 (5.81%) SC Cleared
5 15 (5.81%) Security Cleared
6 12 (4.65%) A+ Certification
6 12 (4.65%) MCSA
7 11 (4.26%) MCP
8 6 (2.33%) Network+ Certification
9 5 (1.94%) DV Cleared
9 5 (1.94%) VMware Certified Professional (VCP)
10 3 (1.16%) CCENT
10 3 (1.16%) CISSP
10 3 (1.16%) Citrix Certification
10 3 (1.16%) CRISC
10 3 (1.16%) MCITP
11 2 (0.78%) Computer Science Degree
12 1 (0.39%) DBS Check
Quality Assurance & Compliance
1 33 (12.79%) SLA
2 15 (5.81%) QA
3 4 (1.55%) ISO/IEC 27001
4 3 (1.16%) NIST
5 1 (0.39%) GDPR
5 1 (0.39%) PCI DSS
5 1 (0.39%) PMO
System Software
1 123 (47.67%) Active Directory
2 30 (11.63%) VMware Infrastructure
3 17 (6.59%) Hyper-V
4 13 (5.04%) VMware ESXi
4 13 (5.04%) vSphere
5 5 (1.94%) XenApp
6 4 (1.55%) Virtual Machines
7 2 (0.78%) Terminal Services
7 2 (0.78%) XenDesktop
8 1 (0.39%) BitLocker
8 1 (0.39%) Microsoft App-V
8 1 (0.39%) Microsoft Virtual Server
8 1 (0.39%) Virtual Servers
8 1 (0.39%) VirtualBox
Systems Management
1 7 (2.71%) Backup Exec
2 5 (1.94%) SCCM
3 3 (1.16%) Jamf Pro
3 3 (1.16%) WSUS
4 2 (0.78%) Cisco CUCM
4 2 (0.78%) Microsoft Intune
5 1 (0.39%) Grafana
5 1 (0.39%) Kibana
5 1 (0.39%) vCenter Server
5 1 (0.39%) XenMobile
Vendors
1 158 (61.24%) Microsoft
2 70 (27.13%) VMware
3 39 (15.12%) Cisco
4 35 (13.57%) Citrix
5 14 (5.43%) HP
6 12 (4.65%) Google
7 9 (3.49%) Dell
8 8 (3.10%) Sophos
8 8 (3.10%) Veeam
9 6 (2.33%) NetApp
10 5 (1.94%) ESET
10 5 (1.94%) Oracle
10 5 (1.94%) Sun
11 4 (1.55%) Avaya
11 4 (1.55%) Mitel
11 4 (1.55%) ServiceNow
11 4 (1.55%) SonicWALL
11 4 (1.55%) Symantec
12 3 (1.16%) Meraki
12 3 (1.16%) SAP