Period
to 25 July 2021

The median annual salary for an IT Support was £28,000 in advertised job vacancies in the South East during the 6 months to 25 July 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
25 Jul 2021
Same period 2020 Same period 2019
Rank 188 150 133
Rank change year-on-year -38 -17 +16
Permanent jobs requiring an IT Support 276 225 660
As % of all permanent jobs advertised in the South East 1.69% 1.84% 2.51%
As % of the Job Titles category 1.81% 1.92% 2.60%
Number of salaries quoted 233 214 609
10th Percentile £19,600 £19,750 £19,250
25th Percentile £24,000 £23,250 £21,250
Median annual salary (50th Percentile) £28,000 £27,500 £27,500
Median % change year-on-year +1.82% - +5.77%
75th Percentile £35,000 £33,750 £34,496
90th Percentile £42,500 £42,125 £42,500
England median annual salary £28,000 £29,500 £27,500
% change year-on-year -5.08% +7.27% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 15,273 11,723 25,374
% of permanent IT jobs with a recognized job title 93.57% 95.66% 96.33%
Number of salaries quoted 11,170 9,671 21,026
10th Percentile £31,250 £30,000 £27,500
25th Percentile £38,750 £37,500 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% +5.56%
75th Percentile £65,000 £63,750 £62,000
90th Percentile £77,500 £75,000 £73,750
England median annual salary £55,000 £55,000 £52,000
% change year-on-year - +5.77% +4.00%

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

Salary distribution for jobs citing IT Support in the South East over the 6 months to 25 July 2021.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 25 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -67 75 £27,750 +0.91% 16
Thames Valley -52 63 £27,500 +10.00% 49
Surrey -36 61 £28,000 -1.75% 14
West Sussex +23 31 £25,000 -24.24% 7
Berkshire -42 27 £30,000 +20.00% 17
Kent -20 26 £34,250 +14.17% 13
Buckinghamshire -20 21 £27,000 +10.20% 15
East Sussex -8 17 £32,500 +8.33% 4
Oxfordshire -6 15 £27,750 -7.50% 17
Middlesex +4 1 £50,000 +92.31%
Isle of Wight - 1 £29,000 -
Sussex - 1 £39,000 -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 25 July 2021, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 162 (58.70%) Windows
2 152 (55.07%) Microsoft 365
3 147 (53.26%) Microsoft
4 123 (44.57%) Active Directory
5 90 (32.61%) Social Skills
6 80 (28.99%) Windows Server
7 79 (28.62%) Windows 10
8 73 (26.45%) Azure
8 73 (26.45%) VMware
9 47 (17.03%) MS Exchange
9 47 (17.03%) Microsoft Office
10 43 (15.58%) Microsoft Certification
11 38 (13.77%) TCP/IP
11 38 (13.77%) VMware Infrastructure
12 37 (13.41%) Cisco
12 37 (13.41%) ITIL
12 37 (13.41%) SharePoint
13 34 (12.32%) Hyper-V
13 34 (12.32%) Windows Server 2016
14 33 (11.96%) Citrix
14 33 (11.96%) SLA
14 33 (11.96%) Firewall
15 32 (11.59%) SQL
16 31 (11.23%) Problem-Solving
17 29 (10.51%) Driving Licence
17 29 (10.51%) DNS
18 28 (10.14%) Service Delivery
18 28 (10.14%) Infrastructure Engineering
19 27 (9.78%) Windows Server 2012
20 26 (9.42%) Finance

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (17.03%) MS Exchange
2 37 (13.41%) SharePoint
3 2 (0.72%) Skype for Business
3 2 (0.72%) WordPress
4 1 (0.36%) CMS
4 1 (0.36%) Confluence
4 1 (0.36%) Exchange Server 2013
4 1 (0.36%) IIS
4 1 (0.36%) Moodle
4 1 (0.36%) Tomcat
Applications
1 47 (17.03%) Microsoft Office
2 4 (1.45%) Microsoft Excel
3 3 (1.09%) Microsoft PowerPoint
Business Applications
1 1 (0.36%) Sentinel
Cloud Services
1 152 (55.07%) Microsoft 365
2 73 (26.45%) Azure
3 24 (8.70%) Azure Active Directory
4 14 (5.07%) AWS
5 10 (3.62%) OneDrive
6 5 (1.81%) Power Platform
7 4 (1.45%) Dropbox
7 4 (1.45%) PowerApps
7 4 (1.45%) Slack
8 3 (1.09%) Power Automate
8 3 (1.09%) SaaS
9 2 (0.72%) Dynamics 365
9 2 (0.72%) Google Workspace
9 2 (0.72%) IaaS
9 2 (0.72%) Mimecast
10 1 (0.36%) Amazon CloudWatch
10 1 (0.36%) Azure Storage
10 1 (0.36%) Datadog
10 1 (0.36%) GCP
10 1 (0.36%) PaaS
Communications & Networking
1 38 (13.77%) TCP/IP
2 33 (11.96%) Firewall
3 29 (10.51%) DNS
4 26 (9.42%) DHCP
5 14 (5.07%) Wireless
6 12 (4.35%) VPN
7 11 (3.99%) SAN
7 11 (3.99%) VLAN
7 11 (3.99%) Wi-Fi
8 9 (3.26%) VoIP
9 8 (2.90%) LAN
10 7 (2.54%) Broadband
11 6 (2.17%) VSAN
11 6 (2.17%) WAN
12 4 (1.45%) Cisco IOS
12 4 (1.45%) NetScaler
12 4 (1.45%) Remote Desktop
13 3 (1.09%) MPLS
13 3 (1.09%) Skype
14 2 (0.72%) OpenScape
Database & Business Intelligence
1 20 (7.25%) SQL Server
2 5 (1.81%) SQL Server 2008
3 3 (1.09%) SQL Server 2005
3 3 (1.09%) SQL Server 2016
4 2 (0.72%) Oracle Database
5 1 (0.36%) Amazon RDS
5 1 (0.36%) Crystal Reports
5 1 (0.36%) MongoDB
5 1 (0.36%) MS Access
5 1 (0.36%) MySQL
5 1 (0.36%) Power BI
5 1 (0.36%) Relational Database
5 1 (0.36%) SQL Server Reporting Services
Development Applications
1 3 (1.09%) JIRA
2 2 (0.72%) Browser DevTools
General
1 90 (32.61%) Social Skills
2 26 (9.42%) Finance
3 14 (5.07%) Organisational Skills
4 13 (4.71%) Analytical Skills
5 8 (2.90%) Retail
6 7 (2.54%) Multimedia
6 7 (2.54%) Public Sector
7 6 (2.17%) Legal
7 6 (2.17%) Military
8 5 (1.81%) Presentation Skills
8 5 (1.81%) Telecoms
9 4 (1.45%) Law
10 3 (1.09%) Advertising
10 3 (1.09%) Manufacturing
11 2 (0.72%) Automotive
11 2 (0.72%) Electronics
11 2 (0.72%) Inclusion and Diversity
11 2 (0.72%) Marketing
12 1 (0.36%) French Language
12 1 (0.36%) Publishing
Libraries, Frameworks & Software Standards
1 7 (2.54%) .NET
2 2 (0.72%) Web Services
3 1 (0.36%) ASP.NET
3 1 (0.36%) CSS
3 1 (0.36%) HTML
3 1 (0.36%) jQuery
3 1 (0.36%) LAMP
3 1 (0.36%) LDAP
3 1 (0.36%) Middleware
3 1 (0.36%) Node.js
3 1 (0.36%) SAML
3 1 (0.36%) XML
Miscellaneous
1 29 (10.51%) Driving Licence
2 18 (6.52%) Self-Motivation
3 11 (3.99%) Management Information System
4 5 (1.81%) Data Centre
4 5 (1.81%) EPoS
4 5 (1.81%) Video Conferencing
5 3 (1.09%) Fat Client
5 3 (1.09%) Thin Client
6 2 (0.72%) Device Driver
6 2 (0.72%) FMCG
6 2 (0.72%) Handset
6 2 (0.72%) Legacy Systems
6 2 (0.72%) NHS
6 2 (0.72%) Robotics
6 2 (0.72%) Smartphone
7 1 (0.36%) Blackberry
7 1 (0.36%) Data Structures
7 1 (0.36%) Public Cloud
Operating Systems
1 162 (58.70%) Windows
2 80 (28.99%) Windows Server
3 79 (28.62%) Windows 10
4 34 (12.32%) Windows Server 2016
5 27 (9.78%) Windows Server 2012
6 19 (6.88%) Linux
7 18 (6.52%) Windows 7
8 16 (5.80%) Android
9 15 (5.43%) Apple iOS
10 14 (5.07%) Windows Server 2008
11 10 (3.62%) Windows Server 2019
12 5 (1.81%) Mac OS X
12 5 (1.81%) Windows 8
13 4 (1.45%) Mac OS
14 3 (1.09%) CentOS
14 3 (1.09%) Red Hat Enterprise Linux
14 3 (1.09%) Ubuntu
15 2 (0.72%) VMS
15 2 (0.72%) Windows XP
Processes & Methodologies
1 37 (13.41%) ITIL
2 31 (11.23%) Problem-Solving
3 28 (10.14%) Infrastructure Engineering
3 28 (10.14%) Service Delivery
4 23 (8.33%) Mathematics
5 19 (6.88%) Service Management
6 11 (3.99%) Cybersecurity
7 10 (3.62%) Line Management
7 10 (3.62%) Migration
7 10 (3.62%) Process Improvement
7 10 (3.62%) Time Management
8 8 (2.90%) Mentoring
8 8 (2.90%) Network Management
9 7 (2.54%) Incident Management
9 7 (2.54%) Mobile Device Management
9 7 (2.54%) Root Cause Analysis
10 6 (2.17%) Information Security
10 6 (2.17%) Software Deployment
11 5 (1.81%) Continuous Improvement
11 5 (1.81%) Security Patching
Programming Languages
1 32 (11.59%) SQL
2 23 (8.33%) C
3 17 (6.16%) PowerShell
4 3 (1.09%) JavaScript
4 3 (1.09%) Python
4 3 (1.09%) T-SQL
5 2 (0.72%) C#
6 1 (0.36%) Bash Shell
6 1 (0.36%) PHP
6 1 (0.36%) VB
Qualifications
1 43 (15.58%) Microsoft Certification
2 25 (9.06%) MCSE
3 18 (6.52%) Cisco Certification
4 16 (5.80%) CCNA
5 15 (5.43%) Degree
6 11 (3.99%) A+ Certification
6 11 (3.99%) MCSA
7 9 (3.26%) Security Cleared
8 8 (2.90%) MCP
8 8 (2.90%) Network+ Certification
8 8 (2.90%) SC Cleared
9 6 (2.17%) DBS Check
9 6 (2.17%) DV Cleared
9 6 (2.17%) VMware Certified Professional (VCP)
10 3 (1.09%) CCENT
10 3 (1.09%) CISSP
10 3 (1.09%) CRISC
10 3 (1.09%) ITIL Foundation Certificate
11 2 (0.72%) Computer Science Degree
12 1 (0.36%) CompTIA Security+
Quality Assurance & Compliance
1 33 (11.96%) SLA
2 10 (3.62%) GDPR
3 9 (3.26%) QA
4 5 (1.81%) ISO/IEC 27001
5 3 (1.09%) NIST
6 2 (0.72%) HL7
7 1 (0.36%) PCI DSS
7 1 (0.36%) PMO
System Software
1 123 (44.57%) Active Directory
2 38 (13.77%) VMware Infrastructure
3 34 (12.32%) Hyper-V
4 15 (5.43%) VMware ESXi
5 11 (3.99%) vSphere
6 7 (2.54%) XenApp
7 5 (1.81%) RHEV
7 5 (1.81%) Virtual Machines
8 4 (1.45%) VirtualBox
8 4 (1.45%) XenDesktop
9 2 (0.72%) Terminal Services
10 1 (0.36%) Microsoft App-V
10 1 (0.36%) Oracle RAC
10 1 (0.36%) Virtual Desktop
Systems Management
1 8 (2.90%) Microsoft Intune
2 6 (2.17%) WSUS
3 5 (1.81%) SCCM
4 4 (1.45%) Jamf Pro
5 3 (1.09%) AirWatch
6 2 (0.72%) Backup Exec
7 1 (0.36%) Active Directory Federation Services
7 1 (0.36%) Grafana
7 1 (0.36%) Kibana
7 1 (0.36%) vCenter Server
Vendors
1 147 (53.26%) Microsoft
2 73 (26.45%) VMware
3 37 (13.41%) Cisco
4 33 (11.96%) Citrix
5 12 (4.35%) Meraki
6 11 (3.99%) HP
6 11 (3.99%) NetApp
7 10 (3.62%) Veeam
8 8 (2.90%) Dell
8 8 (2.90%) Google
8 8 (2.90%) Sophos
9 6 (2.17%) ESET
9 6 (2.17%) Oracle
10 4 (1.45%) SonicWALL
11 3 (1.09%) Apple
11 3 (1.09%) Aruba
11 3 (1.09%) Mitel
11 3 (1.09%) Polycom
11 3 (1.09%) ServiceNow
12 2 (0.72%) Canon