Period
to 10 December 2018

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the South East during the 6 months to 10 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 168 138 164
Rank change year-on-year -30 +26 -2
Permanent jobs requiring an IT Support 549 769 712
As % of all permanent IT jobs advertised in the South East 1.94% 2.48% 2.09%
As % of the Job Titles category 2.02% 2.57% 2.16%
Number of salaries quoted 502 729 654
South East median annual salary £26,000 £25,000 £27,500
Median salary % change year-on-year +4.00% -9.09% +10.00%
10th Percentile £19,250 £19,250 £19,500
90th Percentile £40,000 £39,550 £43,750
England median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +7.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 27,202 29,939 33,017
% of permanent IT jobs with a recognized job title 96.35% 96.68% 97.15%
Number of salaries quoted 22,523 24,962 27,634
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £26,250 £26,250
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

The salary distribution of IT jobs citing IT Support in the South East over the 6 months to 10 December 2018.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -41 192 £27,500 +12.24% 36
Surrey +22 158 £26,000 -1.89% 16
Hampshire -40 105 £25,000 +6.95% 27
Berkshire -52 79 £30,000 +20.00% 15
Buckinghamshire -18 65 £26,000 +15.56% 11
West Sussex -12 51 £24,500 -10.91% 10
Oxfordshire +10 48 £27,500 +10.00% 10
Kent -2 26 £25,000 - 14
East Sussex -6 10 £25,000 -21.88% 6
Middlesex +1 2 £24,750 -58.40%
Sussex - 1 - -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 10 December 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 403 (73.41%) Windows
2 288 (52.46%) Active Directory
3 233 (42.44%) Microsoft
4 190 (34.61%) Office 365
5 177 (32.24%) Windows Server
6 174 (31.69%) Microsoft Office
7 159 (28.96%) Windows 10
8 155 (28.23%) Windows 7
9 97 (17.67%) MS Exchange
10 92 (16.76%) VMware
11 89 (16.21%) Windows Server 2012
12 85 (15.48%) ITIL
13 80 (14.57%) Firewall
14 72 (13.11%) Problem-Solving
15 66 (12.02%) Citrix
16 65 (11.84%) DNS
17 63 (11.48%) Windows 8
18 61 (11.11%) VPN
19 60 (10.93%) VoIP
20 59 (10.75%) Hyper-V
21 56 (10.20%) LAN
22 55 (10.02%) Windows Server 2008
23 54 (9.84%) DHCP
24 53 (9.65%) TCP/IP
25 51 (9.29%) Microsoft Certification
26 47 (8.56%) Degree
27 46 (8.38%) SLA
27 46 (8.38%) SQL
28 44 (8.01%) WAN
28 44 (8.01%) Linux

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (17.67%) MS Exchange
2 36 (6.56%) SharePoint
3 35 (6.38%) Exchange Server 2010
4 16 (2.91%) Skype for Business
5 15 (2.73%) Exchange Server 2013
6 13 (2.37%) IIS
7 4 (0.73%) Blackberry Enterprise Server
8 3 (0.55%) Tomcat
9 2 (0.36%) Apache
9 2 (0.36%) SharePoint 2013
10 1 (0.18%) Confluence
10 1 (0.18%) Exchange Server 2003
10 1 (0.18%) IBM Notes
10 1 (0.18%) SharePoint 2010
Applications
1 174 (31.69%) Microsoft Office
2 25 (4.55%) Microsoft Excel
3 11 (2.00%) MS Visio
4 5 (0.91%) Microsoft PowerPoint
5 4 (0.73%) Spreadsheet
6 1 (0.18%) AutoCAD
Business Applications
1 4 (0.73%) Dynamics CRM
2 3 (0.55%) Dynamics AX
2 3 (0.55%) Remedy ITSM
3 2 (0.36%) SAP Business One
4 1 (0.18%) Dynamics NAV
4 1 (0.18%) Line 50
4 1 (0.18%) NetSuite
4 1 (0.18%) Sage X3
4 1 (0.18%) Salesforce.com CRM
4 1 (0.18%) TRIRIGA
Cloud Services
1 190 (34.61%) Office 365
2 42 (7.65%) Microsoft Azure
3 13 (2.37%) Azure Active Directory
4 8 (1.46%) Amazon AWS
5 6 (1.09%) OneDrive
6 5 (0.91%) iTunes
6 5 (0.91%) SaaS
7 3 (0.55%) G Suite
8 2 (0.36%) Dynamics 365
8 2 (0.36%) Mimecast
9 1 (0.18%) Akamai
9 1 (0.18%) IaaS
Communications & Networking
1 80 (14.57%) Firewall
2 65 (11.84%) DNS
3 61 (11.11%) VPN
4 60 (10.93%) VoIP
5 56 (10.20%) LAN
6 54 (9.84%) DHCP
7 53 (9.65%) TCP/IP
8 44 (8.01%) WAN
9 32 (5.83%) Wireless
10 22 (4.01%) VLAN
11 20 (3.64%) Wi-Fi
12 18 (3.28%) Internet
13 14 (2.55%) Skype
14 12 (2.19%) Remote Desktop
15 11 (2.00%) Intranet
16 10 (1.82%) SMS
17 9 (1.64%) WLAN
18 7 (1.28%) ADSL
18 7 (1.28%) Bluetooth
19 5 (0.91%) DMZ
Database & Business Intelligence
1 28 (5.10%) SQL Server
2 5 (0.91%) MySQL
3 2 (0.36%) Adabas
3 2 (0.36%) Big Data
3 2 (0.36%) Crystal Reports
3 2 (0.36%) Data Warehouse
3 2 (0.36%) Oracle Database
3 2 (0.36%) Relational Database
4 1 (0.18%) Apache Cassandra
4 1 (0.18%) DB2
4 1 (0.18%) Geospatial Data
4 1 (0.18%) GIS
4 1 (0.18%) Power BI
4 1 (0.18%) SAP HANA
Development Applications
1 1 (0.18%) Atlassian Bamboo
1 1 (0.18%) Bitbucket
1 1 (0.18%) Git (software)
1 1 (0.18%) JIRA
General
1 24 (4.37%) Finance
2 23 (4.19%) Retail
3 21 (3.83%) Legal
4 14 (2.55%) Telecoms
5 12 (2.19%) Automotive
6 9 (1.64%) German Language
7 8 (1.46%) Advertising
8 5 (0.91%) French Language
8 5 (0.91%) Publishing
9 4 (0.73%) Back Office
10 3 (0.55%) Korean Language
10 3 (0.55%) Law
11 2 (0.36%) Billing
11 2 (0.36%) Manufacturing
11 2 (0.36%) Marketing
11 2 (0.36%) Military
12 1 (0.18%) Aerospace
12 1 (0.18%) Avionics
12 1 (0.18%) Banking
12 1 (0.18%) Games
Libraries, Frameworks & Software Standards
1 9 (1.64%) CSS
1 9 (1.64%) HTML
2 6 (1.09%) .NET
3 3 (0.55%) LAMP
4 1 (0.18%) COM
4 1 (0.18%) LDAP
4 1 (0.18%) Middleware
4 1 (0.18%) Web Services
4 1 (0.18%) WebRTC
4 1 (0.18%) XML
4 1 (0.18%) XSLT
Miscellaneous
1 25 (4.55%) Analytical Skills
2 22 (4.01%) Fat Client
2 22 (4.01%) Thin Client
3 20 (3.64%) Driving Licence
3 20 (3.64%) Self-Motivation
4 13 (2.37%) Data Centre
4 13 (2.37%) iPhone
5 9 (1.64%) Video Conferencing
6 8 (1.46%) EPoS
6 8 (1.46%) Management Information System
7 7 (1.28%) Smartphone
8 3 (0.55%) Blackberry
8 3 (0.55%) Fintech
8 3 (0.55%) Life Science
8 3 (0.55%) Linux Command Line
8 3 (0.55%) Replication
9 2 (0.36%) Augmented Reality
9 2 (0.36%) iPad
9 2 (0.36%) Mobile App
10 1 (0.18%) Enterprise Software
Operating Systems
1 403 (73.41%) Windows
2 177 (32.24%) Windows Server
3 159 (28.96%) Windows 10
4 155 (28.23%) Windows 7
5 89 (16.21%) Windows Server 2012
6 63 (11.48%) Windows 8
7 55 (10.02%) Windows Server 2008
8 44 (8.01%) Linux
9 22 (4.01%) Apple iOS
10 18 (3.28%) Android
11 11 (2.00%) Unix
12 9 (1.64%) Mac OS X
13 4 (0.73%) Windows Server 2003
13 4 (0.73%) Windows XP
14 3 (0.55%) CentOS
14 3 (0.55%) Mac OS
14 3 (0.55%) Ubuntu
14 3 (0.55%) Windows Phone
14 3 (0.55%) Windows Vista
15 2 (0.36%) HPUX
Processes & Methodologies
1 85 (15.48%) ITIL
2 72 (13.11%) Problem-Solving
3 24 (4.37%) Incident Management
4 20 (3.64%) Migration
4 20 (3.64%) Service Delivery
5 18 (3.28%) Infrastructure Engineering
6 16 (2.91%) Computer Science
7 14 (2.55%) Asset Management
7 14 (2.55%) ITIL V3
7 14 (2.55%) Time Management
8 12 (2.19%) CRM
8 12 (2.19%) Decision-Making
8 12 (2.19%) Disaster Recovery
8 12 (2.19%) Mentoring
9 10 (1.82%) Logistics
9 10 (1.82%) Proactive Monitoring
9 10 (1.82%) Problem Management
9 10 (1.82%) Project Management
9 10 (1.82%) Service Management
9 10 (1.82%) Stakeholder Management
Programming Languages
1 46 (8.38%) SQL
2 18 (3.28%) PowerShell
3 9 (1.64%) JavaScript
4 6 (1.09%) C
5 5 (0.91%) C#
6 3 (0.55%) Java
6 3 (0.55%) PHP
6 3 (0.55%) VB
7 2 (0.36%) Bash Shell
7 2 (0.36%) PL/SQL
7 2 (0.36%) Python
7 2 (0.36%) VBA
7 2 (0.36%) VBScript
8 1 (0.18%) C++
8 1 (0.18%) Shell Script
Qualifications
1 51 (9.29%) Microsoft Certification
2 47 (8.56%) Degree
3 44 (8.01%) MCSE
4 20 (3.64%) ITIL Certification
5 14 (2.55%) MCP
6 10 (1.82%) Computer Science Degree
7 9 (1.64%) CCNA
7 9 (1.64%) Cisco Certification
7 9 (1.64%) Security Cleared
8 8 (1.46%) A+ Certification
8 8 (1.46%) MCSA
9 7 (1.28%) ITIL Foundation Certificate
9 7 (1.28%) SC Cleared
10 2 (0.36%) DBS Check
10 2 (0.36%) MCDST
10 2 (0.36%) Network+ Certification
11 1 (0.18%) HNC
11 1 (0.18%) HND
11 1 (0.18%) PMI Certification
11 1 (0.18%) PMP
Quality Assurance & Compliance
1 46 (8.38%) SLA
2 8 (1.46%) GDPR
3 5 (0.91%) ISO/IEC 27001
4 3 (0.55%) QA
5 2 (0.36%) DICOM
5 2 (0.36%) HL7
6 1 (0.18%) PCI DSS
6 1 (0.18%) PMO
6 1 (0.18%) Sarbanes-Oxley
System Software
1 288 (52.46%) Active Directory
2 59 (10.75%) Hyper-V
3 43 (7.83%) VMware Infrastructure
4 12 (2.19%) XenApp
5 7 (1.28%) VirtualBox
5 7 (1.28%) XenDesktop
6 5 (0.91%) Docker
6 5 (0.91%) VMware ESXi
7 4 (0.73%) Terminal Services
8 3 (0.55%) Virtual Machines
9 2 (0.36%) pfSense
10 1 (0.18%) Firmware
10 1 (0.18%) KVM
10 1 (0.18%) Virtual Servers
10 1 (0.18%) VMware Workstation
10 1 (0.18%) vSphere
Systems Management
1 27 (4.92%) SCCM
2 6 (1.09%) Microsoft Intune
3 5 (0.91%) Backup Exec
4 4 (0.73%) Systems Management Server (SMS)
5 2 (0.36%) Kubernetes
6 1 (0.18%) Cisco CUCM
6 1 (0.18%) CSIRT
6 1 (0.18%) Jamf Pro
6 1 (0.18%) NetBackup
6 1 (0.18%) PaperCut
6 1 (0.18%) SCOM
6 1 (0.18%) Single Sign-On
6 1 (0.18%) vCenter Server
6 1 (0.18%) WSUS
Vendors
1 233 (42.44%) Microsoft
2 92 (16.76%) VMware
3 66 (12.02%) Citrix
4 28 (5.10%) Cisco
5 21 (3.83%) Intel
6 19 (3.46%) Apple
7 12 (2.19%) HP
8 11 (2.00%) Oracle
9 10 (1.82%) Veritas
10 7 (1.28%) SonicWALL
10 7 (1.28%) Veeam
11 5 (0.91%) Google
11 5 (0.91%) Sage
12 4 (0.73%) Avaya
12 4 (0.73%) Dell
12 4 (0.73%) Ivanti
12 4 (0.73%) ServiceNow
12 4 (0.73%) Symantec
12 4 (0.73%) WatchGuard
13 3 (0.55%) Remedy