Period
to 21 November 2019

The median annual salary for an IT Support was £27,000 in advertised job vacancies in the South East during the 6 months to 21 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > South East
6 months to
21 Nov 2019
Same period 2018 Same period 2017
Rank 131 162 140
Rank change year-on-year +31 -22 +30
Permanent jobs requiring an IT Support 618 565 770
As % of all permanent IT jobs advertised in the South East 2.46% 1.96% 2.50%
As % of the Job Titles category 2.56% 2.04% 2.58%
Number of salaries quoted 588 517 730
South East median annual salary £27,000 £26,000 £25,000
Median salary % change year-on-year +3.85% +4.00% -9.09%
10th Percentile £19,750 £19,250 £19,225
90th Percentile £42,500 £40,000 £40,000
England median annual salary £27,500 £27,500 £26,500
% change year-on-year - +3.77% -3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 24,110 27,713 29,826
% of permanent IT jobs with a recognized job title 95.96% 96.38% 96.74%
Number of salaries quoted 19,815 23,010 24,902
South East median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £75,000 £70,000 £67,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

IT Support
Job Vacancy Trend in the South East

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IT Support in the South East

IT Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the South East.

Salary trend for IT Support in the South East

IT Support
Salary Histogram in the South East

The salary distribution of IT jobs citing IT Support in the South East over the 6 months to 21 November 2019.

Salary histogram for IT Support in the South East

IT Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South East region over the 6 months to 21 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +55 174 £26,000 +4.00% 41
Thames Valley +31 172 £28,500 +5.56% 98
Surrey -2 119 £26,250 +0.96% 38
Kent +27 64 £22,500 -10.00% 31
Berkshire +5 59 £28,500 -5.00% 44
Oxfordshire +40 57 £29,500 +7.27% 19
Buckinghamshire 0 56 £27,500 +5.77% 35
West Sussex +2 53 £30,000 +27.66% 22
East Sussex +27 35 £27,000 -1.82% 9
Middlesex -8 1 £27,500 +11.11%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 21 November 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring IT Support in the job title.

1 448 (72.49%) Windows
2 306 (49.51%) Active Directory
3 262 (42.39%) Microsoft
4 243 (39.32%) Office 365
5 217 (35.11%) Windows Server
6 197 (31.88%) Windows 10
7 156 (25.24%) Windows 7
8 129 (20.87%) MS Exchange
9 121 (19.58%) Microsoft Office
10 117 (18.93%) ITIL
11 115 (18.61%) VMware
12 87 (14.08%) Windows Server 2012
13 81 (13.11%) SQL
14 79 (12.78%) Hyper-V
15 78 (12.62%) Problem-Solving
16 67 (10.84%) Linux
17 66 (10.68%) Windows Server 2008
18 65 (10.52%) Firewall
19 61 (9.87%) DNS
20 60 (9.71%) TCP/IP
21 57 (9.22%) VMware Infrastructure
22 56 (9.06%) DHCP
23 48 (7.77%) WAN
24 47 (7.61%) SQL Server
24 47 (7.61%) Azure
25 44 (7.12%) Degree
25 44 (7.12%) LAN
26 38 (6.15%) Time Management
27 37 (5.99%) Windows 8
27 37 (5.99%) Microsoft Certification

IT Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (20.87%) MS Exchange
2 33 (5.34%) Exchange Server 2010
3 32 (5.18%) SharePoint
4 24 (3.88%) Exchange Server 2013
5 16 (2.59%) CMS
6 11 (1.78%) Skype for Business
7 9 (1.46%) Joomla!
7 9 (1.46%) WordPress
8 8 (1.29%) IIS
9 4 (0.65%) Adobe Experience Manager
9 4 (0.65%) Exchange Server 2007
9 4 (0.65%) IBM Notes
10 1 (0.16%) Confluence
10 1 (0.16%) Site Server
Applications
1 121 (19.58%) Microsoft Office
2 30 (4.85%) Microsoft Excel
3 10 (1.62%) Microsoft PowerPoint
4 1 (0.16%) Notepad++
Business Applications
1 10 (1.62%) Dynamics NAV
2 7 (1.13%) Remedy ITSM
3 5 (0.81%) Dynamics AX
4 3 (0.49%) Dynamics CRM
5 1 (0.16%) Elite 3E
5 1 (0.16%) Magento
5 1 (0.16%) Sage 200
5 1 (0.16%) Salesforce.com CRM
Cloud Services
1 243 (39.32%) Office 365
2 47 (7.61%) Azure
3 17 (2.75%) AWS
4 16 (2.59%) Dynamics 365
5 12 (1.94%) OneDrive
5 12 (1.94%) Power Platform
6 11 (1.78%) G Suite
6 11 (1.78%) PowerApps
7 9 (1.46%) SaaS
8 4 (0.65%) Serverless
9 3 (0.49%) Azure Active Directory
9 3 (0.49%) Basecamp
10 2 (0.32%) Cloud Computing
11 1 (0.16%) GCP
11 1 (0.16%) IaaS
11 1 (0.16%) Mimecast
11 1 (0.16%) Slack
11 1 (0.16%) Yammer
Communications & Networking
1 65 (10.52%) Firewall
2 61 (9.87%) DNS
3 60 (9.71%) TCP/IP
4 56 (9.06%) DHCP
5 48 (7.77%) WAN
6 44 (7.12%) LAN
7 34 (5.50%) VoIP
8 32 (5.18%) SAN
9 26 (4.21%) VPN
10 19 (3.07%) Internet
11 16 (2.59%) Wi-Fi
12 14 (2.27%) NAS
12 14 (2.27%) Skype
12 14 (2.27%) VLAN
13 12 (1.94%) Wireless
14 9 (1.46%) Remote Desktop
15 6 (0.97%) WebEx
16 5 (0.81%) Extranet
16 5 (0.81%) Intranet
16 5 (0.81%) iSCSI
Database & Business Intelligence
1 47 (7.61%) SQL Server
2 4 (0.65%) SQL Server 2008
2 4 (0.65%) SQL Server 2012
3 2 (0.32%) Crystal Reports
3 2 (0.32%) Data Warehouse
3 2 (0.32%) MySQL
4 1 (0.16%) MS Access
4 1 (0.16%) Power BI
4 1 (0.16%) Relational Database
4 1 (0.16%) SQL Server 2014
Development Applications
1 7 (1.13%) JIRA
2 4 (0.65%) Git (software)
2 4 (0.65%) Subversion
3 1 (0.16%) Visual Studio
General
1 33 (5.34%) Retail
2 23 (3.72%) Finance
3 17 (2.75%) Manufacturing
3 17 (2.75%) Telecoms
4 15 (2.43%) Marketing
5 9 (1.46%) Aerospace
6 7 (1.13%) Legal
7 5 (0.81%) Banking
7 5 (0.81%) Electronics
8 4 (0.65%) Automotive
8 4 (0.65%) Czech Language
9 3 (0.49%) Advertising
9 3 (0.49%) Games
9 3 (0.49%) Law
9 3 (0.49%) Pharmaceutical
9 3 (0.49%) Public Sector
10 1 (0.16%) Front Office
10 1 (0.16%) General Ledger
10 1 (0.16%) German Language
10 1 (0.16%) Social Housing
Libraries, Frameworks & Software Standards
1 19 (3.07%) HTML
2 18 (2.91%) CSS
3 4 (0.65%) REST
4 3 (0.49%) EDI
5 2 (0.32%) .NET
5 2 (0.32%) Web Services
6 1 (0.16%) LDAP
6 1 (0.16%) SAML
6 1 (0.16%) Spring
6 1 (0.16%) XML
Miscellaneous
1 27 (4.37%) Driving Licence
2 20 (3.24%) Data Centre
3 14 (2.27%) Self-Motivation
4 12 (1.94%) FMCG
4 12 (1.94%) Management Information System
4 12 (1.94%) Video Conferencing
5 10 (1.62%) Analytical Skills
6 9 (1.46%) Smartphone
7 8 (1.29%) NHS
8 7 (1.13%) EPoS
9 5 (0.81%) CMDB
9 5 (0.81%) iPhone
10 3 (0.49%) Client/Server
10 3 (0.49%) iPad
10 3 (0.49%) Virtual Team
11 2 (0.32%) Device Driver
11 2 (0.32%) Fat Client
11 2 (0.32%) Life Science
11 2 (0.32%) Tandem
11 2 (0.32%) Thin Client
Operating Systems
1 448 (72.49%) Windows
2 217 (35.11%) Windows Server
3 197 (31.88%) Windows 10
4 156 (25.24%) Windows 7
5 87 (14.08%) Windows Server 2012
6 67 (10.84%) Linux
7 66 (10.68%) Windows Server 2008
8 37 (5.99%) Windows 8
9 24 (3.88%) Mac OS
10 14 (2.27%) Android
11 12 (1.94%) Unix
12 11 (1.78%) Apple iOS
13 8 (1.29%) Windows XP
14 7 (1.13%) Mac OS X
15 6 (0.97%) Windows Server 2003
16 4 (0.65%) VMS
17 2 (0.32%) Windows Vista
Processes & Methodologies
1 117 (18.93%) ITIL
2 78 (12.62%) Problem-Solving
3 38 (6.15%) Time Management
4 30 (4.85%) Mentoring
5 25 (4.05%) Service Management
6 23 (3.72%) CRM
6 23 (3.72%) Infrastructure Engineering
7 20 (3.24%) ITSM
8 19 (3.07%) Computer Science
9 17 (2.75%) Change Management
9 17 (2.75%) Service Delivery
10 16 (2.59%) Problem Management
11 13 (2.10%) ERP
11 13 (2.10%) Project Management
12 12 (1.94%) Change Control
12 12 (1.94%) Infrastructure Automation
12 12 (1.94%) Line Management
13 11 (1.78%) ITIL V3
14 9 (1.46%) Business Intelligence
14 9 (1.46%) Data Security
Programming Languages
1 81 (13.11%) SQL
2 19 (3.07%) Java
3 18 (2.91%) C
4 10 (1.62%) JavaScript
5 7 (1.13%) T-SQL
6 6 (0.97%) C#
6 6 (0.97%) PowerShell
7 5 (0.81%) Shell Script
8 1 (0.16%) C++
8 1 (0.16%) Python
8 1 (0.16%) R
8 1 (0.16%) VBA
Qualifications
1 44 (7.12%) Degree
2 37 (5.99%) Microsoft Certification
3 24 (3.88%) MCSE
4 16 (2.59%) Cisco Certification
4 16 (2.59%) MCSA
5 15 (2.43%) CCNA
6 14 (2.27%) DBS Check
7 12 (1.94%) MCP
8 10 (1.62%) HND
9 7 (1.13%) Security Cleared
10 6 (0.97%) HNC
11 5 (0.81%) Citrix Certification
11 5 (0.81%) MCITP
12 4 (0.65%) A+ Certification
12 4 (0.65%) SC Cleared
13 3 (0.49%) PRINCE2 Practitioner
13 3 (0.49%) VMware Certified Professional (VCP)
14 2 (0.32%) PhD
15 1 (0.16%) CEH
15 1 (0.16%) ITIL Certification
Quality Assurance & Compliance
1 34 (5.50%) SLA
2 5 (0.81%) ISO/IEC 27001
3 3 (0.49%) PCI DSS
3 3 (0.49%) PMO
4 2 (0.32%) Cyber Essentials
4 2 (0.32%) GDPR
5 1 (0.16%) Data Quality
5 1 (0.16%) HL7
System Software
1 306 (49.51%) Active Directory
2 79 (12.78%) Hyper-V
3 57 (9.22%) VMware Infrastructure
4 12 (1.94%) Virtual Servers
5 7 (1.13%) Virtual Machines
5 7 (1.13%) VirtualBox
6 5 (0.81%) Docker
7 4 (0.65%) Terminal Services
7 4 (0.65%) XenApp
8 3 (0.49%) XenDesktop
9 2 (0.32%) Microsoft Virtual Server
10 1 (0.16%) BitLocker
10 1 (0.16%) VMware Server
Systems Management
1 16 (2.59%) Microsoft Intune
2 12 (1.94%) SCCM
3 5 (0.81%) Cisco CUCM
3 5 (0.81%) Kubernetes
4 4 (0.65%) DameWare
4 4 (0.65%) SCOM
5 3 (0.49%) IBM BigFix
5 3 (0.49%) WSUS
6 2 (0.32%) Jamf Pro
6 2 (0.32%) Norton AntiVirus
6 2 (0.32%) Symantec Endpoint Protection
7 1 (0.16%) Failover Clustering
Vendors
1 262 (42.39%) Microsoft
2 115 (18.61%) VMware
3 34 (5.50%) Citrix
4 32 (5.18%) Oracle
5 25 (4.05%) Cisco
6 24 (3.88%) Veeam
7 11 (1.78%) Remedy
8 10 (1.62%) Apple
8 10 (1.62%) Google
8 10 (1.62%) HP
8 10 (1.62%) ServiceNow
9 9 (1.46%) IBM
10 8 (1.29%) Dell
11 7 (1.13%) Salesforce.com
12 5 (0.81%) Adobe
12 5 (0.81%) Mitel
12 5 (0.81%) SAP
13 4 (0.65%) Intel
13 4 (0.65%) Lotus
13 4 (0.65%) Wyse