Period
to 24 November 2017

The median annual salary for an IT Support Analyst was £24,000 in advertised job vacancies in the South East during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Analyst
England > South East
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 298 338 386
Rank change year-on-year +40 +48 +32
Permanent jobs requiring an IT Support Analyst 264 268 282
As % of all permanent IT jobs advertised in the South East 0.86% 0.77% 0.66%
As % of the Job Titles category 0.89% 0.79% 0.68%
Number of salaries quoted 243 246 263
South East median annual salary £24,000 £27,000 £23,500
Median salary % change year-on-year -11.11% +14.89% -5.05%
10th Percentile £18,500 £19,750 £18,500
90th Percentile £35,200 £38,000 £33,200
England median annual salary £26,000 £27,000 £25,000
% change year-on-year -3.70% +8.00% -3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29799 33908 41500
% of permanent IT jobs with a recognized job title 96.60% 97.00% 96.87%
Number of salaries quoted 24860 28418 34627
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

IT Support Analyst
Job Vacancy Trend in the South East

Job postings that featured IT Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for IT Support Analyst in the South East

IT Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Analyst in the South East.

Salary trend for IT Support Analyst in the South East

IT Support Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing IT Support Analyst in the South East over the 6 months to 24 November 2017.

Salary histogram for IT Support Analyst in the South East

IT Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the South East region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +53 147 £24,000 -9.43% 10
Buckinghamshire +53 68 £22,500 - 3
Berkshire +31 54 £25,000 -9.09% 6
Surrey -6 49 £24,000 -17.24% 4
Hampshire +11 30 £22,500 -10.00% 3
Oxfordshire -11 25 £22,000 -12.00% 1
West Sussex -5 18 £30,000 +9.09% 1
Kent +27 12 £27,000 -1.82% 1
East Sussex -15 7 £30,000 +27.66% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 24 November 2017, IT Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring IT Support Analyst in the job title.

1 194 (73.48%) Windows
2 154 (58.33%) Microsoft
3 148 (56.06%) Active Directory
4 104 (39.39%) Microsoft Office
5 96 (36.36%) Windows Server
6 86 (32.58%) Office 365
7 58 (21.97%) VMware
8 55 (20.83%) Degree
9 47 (17.80%) SQL
10 45 (17.05%) MS Exchange
11 42 (15.91%) IIS
12 38 (14.39%) ITIL
13 35 (13.26%) SharePoint
14 33 (12.50%) Windows Server 2012
15 30 (11.36%) Windows 7
16 29 (10.98%) SCCM
17 28 (10.61%) Computer Science
18 27 (10.23%) Microsoft Azure
18 27 (10.23%) DNS
19 26 (9.85%) DHCP
19 26 (9.85%) Cisco
20 24 (9.09%) Windows 10
21 23 (8.71%) Windows 8
22 22 (8.33%) Time Management
22 22 (8.33%) TCP/IP
22 22 (8.33%) CRM
23 21 (7.95%) VMware Infrastructure
24 20 (7.58%) Citrix
25 19 (7.20%) Microsoft Certification
25 19 (7.20%) A+ Certification

IT Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (17.05%) MS Exchange
2 42 (15.91%) IIS
3 35 (13.26%) SharePoint
4 19 (7.20%) Exchange Server 2010
5 11 (4.17%) Exchange Server 2013
6 7 (2.65%) Blackberry Enterprise Server
7 6 (2.27%) Exchange Server 2003
8 5 (1.89%) Exchange Server 2007
9 2 (0.76%) Skype for Business
10 1 (0.38%) Apache
10 1 (0.38%) IBM Notes
10 1 (0.38%) WebLogic
10 1 (0.38%) WebLogic Portal
Applications
1 104 (39.39%) Microsoft Office
2 14 (5.30%) Microsoft Excel
3 11 (4.17%) Microsoft PowerPoint
4 2 (0.76%) MS Visio
5 1 (0.38%) AutoCAD
Business Applications
1 12 (4.55%) Dynamics CRM
2 4 (1.52%) SAP CRM
3 1 (0.38%) Dynamics NAV
Cloud Services
1 86 (32.58%) Office 365
2 27 (10.23%) Microsoft Azure
3 12 (4.55%) Mimecast
4 9 (3.41%) IaaS
4 9 (3.41%) PaaS
5 1 (0.38%) Adobe Creative Cloud
Communications & Networking
1 27 (10.23%) DNS
2 26 (9.85%) DHCP
3 22 (8.33%) TCP/IP
4 19 (7.20%) LAN
5 14 (5.30%) WAN
6 12 (4.55%) Firewall
6 12 (4.55%) VoIP
7 8 (3.03%) Remote Desktop
8 7 (2.65%) Skype
9 6 (2.27%) VPN
10 5 (1.89%) NAS
11 4 (1.52%) Broadband
11 4 (1.52%) FirePass
11 4 (1.52%) SAN
12 3 (1.14%) IP Telephony
12 3 (1.14%) SMS
12 3 (1.14%) VLAN
13 2 (0.76%) Internet
13 2 (0.76%) Wi-Fi
13 2 (0.76%) Wireless
Database & Business Intelligence
1 12 (4.55%) SQL Server
2 10 (3.79%) Crystal Reports
3 3 (1.14%) GIS
3 3 (1.14%) MySQL
4 1 (0.38%) Oracle Database
4 1 (0.38%) SAP BW
4 1 (0.38%) SQL Server 2008
General
1 6 (2.27%) Finance
2 5 (1.89%) Retail
3 4 (1.52%) Games
3 4 (1.52%) Marketing
4 3 (1.14%) Advertising
5 2 (0.76%) Dutch Language
5 2 (0.76%) French Language
6 1 (0.38%) Law
6 1 (0.38%) Legal
6 1 (0.38%) Pharmaceutical
6 1 (0.38%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (1.89%) .NET
2 3 (1.14%) Web Services
3 2 (0.76%) ASP.NET
3 2 (0.76%) Silverlight
3 2 (0.76%) XML
Miscellaneous
1 28 (10.61%) Computer Science
2 14 (5.30%) Blackberry
2 14 (5.30%) iPhone
3 13 (4.92%) Analytical Skills
4 11 (4.17%) Driving Licence
5 9 (3.41%) PDA
6 8 (3.03%) iPad
7 5 (1.89%) Data Centre
8 3 (1.14%) Mobile App
8 3 (1.14%) Smartphone
8 3 (1.14%) Video Conferencing
9 2 (0.76%) Fat Client
9 2 (0.76%) Thin Client
10 1 (0.38%) CCTV
10 1 (0.38%) Hybrid Cloud
10 1 (0.38%) Management Information System
10 1 (0.38%) Social Media
Operating Systems
1 194 (73.48%) Windows
2 96 (36.36%) Windows Server
3 33 (12.50%) Windows Server 2012
4 30 (11.36%) Windows 7
5 24 (9.09%) Windows 10
6 23 (8.71%) Windows 8
7 18 (6.82%) Windows Server 2008
8 13 (4.92%) Windows Server 2003
9 11 (4.17%) Linux
10 8 (3.03%) Apple iOS
11 7 (2.65%) Android
12 5 (1.89%) Windows XP
13 4 (1.52%) Mac OS
14 3 (1.14%) Mac OS X
15 2 (0.76%) Windows Mobile
16 1 (0.38%) Windows Phone
Processes & Methodologies
1 38 (14.39%) ITIL
2 22 (8.33%) CRM
2 22 (8.33%) Time Management
3 19 (7.20%) Asset Management
4 12 (4.55%) Disaster Recovery
5 10 (3.79%) Service Delivery
6 9 (3.41%) Mentoring
7 6 (2.27%) Software Deployment
8 5 (1.89%) Document Management
8 5 (1.89%) Mobile Device Management
8 5 (1.89%) Patch Management
9 4 (1.52%) Content Syndication
9 4 (1.52%) Project Management
9 4 (1.52%) Service Desk Management
9 4 (1.52%) Service Management
10 3 (1.14%) IT Strategy
10 3 (1.14%) ITIL V2
10 3 (1.14%) Problem Management
10 3 (1.14%) Remediation Plan
10 3 (1.14%) Stakeholder Management
Programming Languages
1 47 (17.80%) SQL
2 2 (0.76%) C#
2 2 (0.76%) Java
2 2 (0.76%) JavaScript
2 2 (0.76%) PL/SQL
2 2 (0.76%) PowerShell
2 2 (0.76%) T-SQL
Qualifications
1 55 (20.83%) Degree
2 19 (7.20%) A+ Certification
2 19 (7.20%) Microsoft Certification
3 18 (6.82%) Computer Science Degree
4 10 (3.79%) MCSE
5 9 (3.41%) MCP
6 5 (1.89%) DBS Check
7 3 (1.14%) HNC
7 3 (1.14%) MCSA
7 3 (1.14%) Network+ Certification
7 3 (1.14%) Numerate Degree
8 2 (0.76%) ITIL Certification
8 2 (0.76%) MCITP
9 1 (0.38%) CCNA
9 1 (0.38%) Cisco Certification
Quality Assurance & Compliance
1 17 (6.44%) SLA
2 3 (1.14%) Sarbanes-Oxley
3 2 (0.76%) ISO/IEC 27001
4 1 (0.38%) QA
System Software
1 148 (56.06%) Active Directory
2 21 (7.95%) VMware Infrastructure
3 11 (4.17%) Hyper-V
4 10 (3.79%) vSphere
5 9 (3.41%) Virtual Machines
6 1 (0.38%) KVM
6 1 (0.38%) Terminal Services
6 1 (0.38%) Virtual Desktop
6 1 (0.38%) VMware ESXi
Systems Management
1 29 (10.98%) SCCM
2 3 (1.14%) SCOM
2 3 (1.14%) SCVMM
3 2 (0.76%) Backup Exec
4 1 (0.38%) Microsoft Intune
4 1 (0.38%) WSUS
Vendors
1 154 (58.33%) Microsoft
2 58 (21.97%) VMware
3 26 (9.85%) Cisco
4 20 (7.58%) Citrix
5 6 (2.27%) Apple
5 6 (2.27%) SAP
6 5 (1.89%) Sophos
7 4 (1.52%) HP
8 3 (1.14%) Adobe
8 3 (1.14%) Oracle
9 2 (0.76%) Aruba
9 2 (0.76%) Bloomberg
9 2 (0.76%) IBM
9 2 (0.76%) NetApp
10 1 (0.38%) Avaya
10 1 (0.38%) Cognos
10 1 (0.38%) Google
10 1 (0.38%) Lotus
10 1 (0.38%) SolarWinds
10 1 (0.38%) Symantec