1 to 25 of 104 Customer Service Jobs in the East of England

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands ...

partnership with Thompson & Morgan , who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk . Customer Service Advisor Type: Temporary Ongoing (February August) Hours: Full time 09.(phone number removed)/7 days availability required Pay: Basic hourly rate … 12.38 per hour After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour Location: Ipswich, Suffolk The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding ...

Role Details Role/Job Title: Developer Work Location: Luton, UK Mode of Working Office Duration of Assignment: 06 Months The Role Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development … experience on Customer Service module and CCaaS module in very important. Your responsibilities A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities. Configure and customize Dynamics 365 customer service and omnichannel Builds plugins, customer workflow and PCF controls using C Your Profile ...

Temporary Customer Service Administrator Location: Hertfordshire - candidates must be a driver due to location Duration: Immediate start until end of March Hours: Monday to Friday, 9:00am 5:00pm (1 hour lunch) The Role We are recruiting for a Temporary Customer Service Administrator to support … technicians to ensure mandatory assessments are completed within required timeframes Accurately update systems and records with progress and outcomes Deliver a high standard of customer service at all times The Ideal Candidate Must be a driver due to location Confident and professional telephone manner Patient, calm, and able ...

Clarion Housing Group is looking for a Service Desk IT Analyst to join their IT Service Desk — a friendly, customer-focused team that plays a key role in delivering first-class technical support to staff across the organisation. This is a vital operational role where … first point of contact for IT queries, providing technical assistance, resolving issues, and ensuring every user receives excellent customer service. Your work directly contributes to keeping systems running, supporting business continuity, and maintaining the organisation’s digital infrastructure. How you’ll make an impact Provide professional, customer-focused ...

strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service, possess excellent communication skills, and thrive in a fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork … . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles and practices. Excellent communication, negotiation, and presentation skills. Ability to prioriti s e and manage multiple tasks and projects simultaneously. Analytical mindset with the ability to interpret data ...

Customer Service Executive Nouvo Recruitment are delighted to be working with one of the UK’s leading independent providers of business voice, data, IT, cloud & technology services. Duties & Responsibilities Dealing with customer and general queries over the phone, email and via our web chat to ensure … customer satisfaction Working closely with the Account Management team Ensuring all communication is recorded and activities updated on the CRM system Building strong and enduring personal relationships with customers Liaise with third parties such as suppliers and the networks Work to service level agreements Escalating customer complaints ...

sales teams, customers, and external partners to ensure a smooth end-to-end order process. The position plays an important part in delivering excellent customer service while managing high-volume order activity within a structured, fast-paced environment. Key Responsibilities ·Accurately processing customer orders using … system ·Managing and maintaining customer master data ·Creating and managing installation documentation ·Monitoring orders from placement through to delivery and installation ·Liaising with dealers, distributors, logistics providers, and internal teams ·Managing order books and resolving order-related queries ·Coordinating with warehouses to ensure timely and accurate deliveries ·Managing loan ...

organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Deliver an efficient Print room service to the customer, to meet agreed SLA s and customer satisfaction Printing ad-hoc and regular client requests Finishing e.g laminating, binding … poster printing Digital scanning of A4/A3 documents and microfilms Support for on-site printers/MFDs. First line fix and management of service calls Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their ...

Location: Hemel Hempstead Salary: £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base ...

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent … reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the Peterborough/Kings Lynn are a. You will benefit from ...

infrastructure supporting IT services for these highly regarded hospitals. The role of the Junior Network Engineer is to provide an on-site support service for Unified Communications systems in use throughout the Trust, supporting in the provision of a full range of telephony services to the Trust … call logging, IVR and Contact Centre solutions, paging and call recording. The role also provides a point of escalation and technical support for the Service Desk Administrator, and will also be expected to provide cover for the Service Desk Administrator as necessary. Main duties ...

Your new company This company is a specialist managed IT service provider offering secure, compliant, and scalable technology solutions - with a strong focus on cybersecurity, cloud infrastructure, and regulated environments. Your new role Dependable 2nd Line IT Support Engineer with strong experience supporting the Windows stack, including Windows … Policy, and Microsoft 365 applications. Skilled in troubleshooting escalated technical issues, administering user accounts, and delivering smooth on-site and remote support. A proactive, customer-focused engineer able to work independently, travel to client sites when required, and ensure stable, secure, and high-performing Windows environments. Key Responsibilities Technical ...

technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: The Internal Account Management Team Leader is responsible for leading and developing … Internal Account Management (IAM) function, ensuring a consistently high standard of customer service, commercial support, and internal collaboration. The role focuses on people leadership, operational oversight, and customer experience, acting as the primary escalation point for IAM activity and ensuring that quotations, sales orders, and customer ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Regional Service Manager, Medical Diagnostic Systems Overall Earnings £81,000 Basic Salary £66,000 Bonus £6,000 Company Car (electric/hybrid options available) Excellent Benefits Package The Role – Regional Service Manager, Medical Diagnostic Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships with key customers Regularly attending meetings and providing customer care Ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction Financial ...

Role Details Role/Job Title: Developer Work Location: Luton, UK Mode of Working Office Duration of Assignment: 06 Months The Role Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development … experience on Customer Service module and CCaaS module in very important click apply for full job details ...

manage calls within the CRM · Liaise with device manufacturer · Update devices over the air · Test and sign off configurations and firmware’s · Support the customer service desk · Advise customers over the phone and via email Training Develop into a Technical Team or Accounts full time roll Apprenticeship Standard … Closing Date Tuesday, 31st March 2026 Start Date Wednesday, 1st April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Analytical skills Logical Team working Creative Initiative Qualifications English GCSE, grade Level 4 (Desired) Maths GCSE, grade Level 4 (Desired) About ...

/to‐be processes Translate business needs into functional requirements, user stories, and acceptance criteria Provide functional expertise across Dynamics 365 CRM modules: Sales Customer Service Customer Insights/Marketing Field Service (where applicable) Define standards for: Business Process Flows Case management, SLAs, queues Forms, views ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. … issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service ...

issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting. This is going to be ideal for someone with who is capable of providing great customer services and able … location. Building long term relationships with vendors. Daily reporting and maintenance of daily documentation updates. Responding to queries, providing accurate updates and manage customer expectations. Monitoring unit feeds to fix live issues and support with troubleshooting. What We're Looking For: Previous experience which demonstrates good customer service ...

provider, maintaining, diagnosing, and repairing generator units ranging from 20KVA to 1250KVA. Your day-to-day will include planned maintenance, fault-finding, and compiling service records, with a focus on delivering excellent customer service and supporting your team with a collaborative and positive approach. Maintaining health … safety at all times Attending site breakdowns, maintaining a high level of customer service at all times To be successful in this role, you may have worked as a: Mobile Generator Engineer, Power Generation Technician, Field Service Engineer, Diesel Fitter, Standby Power Engineer, or Mobile Generator Technician. ...