1 to 25 of 244 Customer Service Jobs in the East of England

IT & Telecom Services Location: Broxbourne, Hertfordshire (Office-Based) Salary: £35,000 + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and … cross-selling additional IT and telecom services. You will be the main point of contact for your clients, so excellent communication skills and a customer-focused approach are key to success in this role. Key Responsibilities: Manage and retain a portfolio of 150-200 small accounts, ensuring high levels … of customer satisfaction. Build and maintain strong relationships with existing clients through regular communication and service updates. Upsell and cross-sell additional IT, telecom, and managed service solutions to clients based on their needs. Identify opportunities for improving customer service and increasing account value. Resolve More ❯

As a Field Service Engineer within the National Service Team, you will be responsible for providing high quality field based technical expertise at customers sites across the country. You will be responsible for installation, calibration, fault finding, training and fixing customer equipment. Responsibilities : To carry out repairs … on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training. Carry out upgrades and refurbishments on customer site. Handle on site customer queries in … Technical Electrical/Electronics skills. Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing. PLC programming and knowledge of PC hardware an More ❯

As a Field Service Engineer within the National Service Team, you will be responsible for providing high quality field based technical expertise at customers sites across the country. You will be responsible for installation, calibration, fault finding, training and fixing customer equipment. Responsibilities : To carry out repairs … on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training. Carry out upgrades and refurbishments on customer site. Handle on site customer queries in … Technical Electrical/Electronics skills. Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing. PLC programming and knowledge of PC hardware an More ❯

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications … exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps More ❯

Service Desk Analyst Location - Hampton, Peterborough Pay - £17.08 per hour inside ir35 through umbrella Contract - 3 months with the development into extensions. Looking at long term employment Hours - 7.5 hours a day, between 07:00 and 20:30 - maximum of 2 weekends a month, get the days back in … the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to either 2nd line … support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact More ❯

Service Desk Analyst Location Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44per hour Contract 3 months with the development into extensions. Looking at long term employment Hours 7.5 hours a day, between 07:00 and 20:30 maximum of 2 weekends … days back in the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience More ❯

twice been awarded the coveted CAI installer of the year in the UK award, the highest honor in the industry. We understand that distinguished customer service is the key to our continued success. We listen closely to our customers so that we may attain a total understanding of … liaising with head office to replenish stock as required. Reporting works to the head office team and provide detailed information of the works completed. Customer service to the highest standard to ensure the completed work meets the customers satisfaction. Desired Qualifications, not essential: NVQ level 2 in signal … door entry experience would be advantageous. Ability to work at height and in confined spaces. Full and clean driving license. Clean DBS check. Strong customer service skills. Good communication both written and verbal. Ability to run a van and manage stock levels. Please note all candidates are subject More ❯

Vacancy: Service Support Analyst Location: Royston , UK . Job Family: Infrastructure and Operations GG 07 Johnson Matthey, a FTSE 250 organisation , is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than … site, ensuring accurate tracking and availability of equipment. Collaboration and Improvement : Interact with third parties to resolve technical issues, contribute to project teams for service improvements, and share knowledge and best practices with colleagues. Requirements for the role: Excellent communication skills: Confident, well-spoken, and able to interact with … resolution for Microsoft Teams Meeting Room systems , w orking with remote third parties to provide hands-on support for Microsoft , Teams Meeting Room systems. Customer Service: Strong customer service skills, with the ability to provide high- quality support to executive-level customers. Special Factors: This is More ❯

Field Service Engineer Location: (preferably located in either Luton, Oxford, Reading, Bedford). Hours: 8:30 AM - 5:00 PM (Flexible) Salary: Negotiable dependent on experience (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance … complex Analogue & Digital CCTV Systems including vehicle CCTV systems and other driver aid systems. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the … Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems) Experience with on vehicle CCTV is desirable Strong customer service skills. Strong knowledge of DVRs and components A valid driving license Flexibility with working hours when required Desirable experience with: PIDs, Galaxy More ❯

The position holder is responsible for the delivery of a security service that provides protection for people, property and general assets in accordance with contractual requirements and company standards. To contribute to operational excellence and business performance improvement. G4S is recruiting for a Mobile Patrol Officer to work in … G4S, you are more than a Security Guard. You'll ensure the safety of our customers' staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Other duties include … courteous image to all internal and external customers. To carry out duties in accordance with Company, legal and statutory requirements and to follow agreed service delivery processes and specific customer instructions. To maintain accurate written records and electronic data logs in an accurate and timely manner to demonstrate More ❯

of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT … providing support via phone, email, and a ticketing system. You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in … unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. … Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong … relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep More ❯

basic network/server troubleshooting and administration. Manage Technical Queries: Communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. … Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. Customer Centricity: Champion a customer-first approach, ensuring that all interactions are handled with empathy, professionalism, and a focus on delivering outstanding customer experiences. Relationship Building: Develop and maintain strong … relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development to keep More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the … Commercial function, implement sales & marketing strategies to promote ever greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the … Commercial function, implement sales & marketing strategies to promote ever greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the … Commercial function, implement sales & marketing strategies to promote ever greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on More ❯

a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost … seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will … be the dedicated point of contact for our key clients across the UK and Europe, ensuring the ongoing good health of our customer accounts. Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service More ❯

Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and … operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a … ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service More ❯

Respect Others, Take Ownership, Care for Each Other Company: Strategic Portfolio Management, Agile, ECM and Automation Solutions Consultancy across EMEA Your Background: IT Support, Customer Service, Customer Support, Helpdesk Support, Desktop Support, MS Office 365 Who we are: Established in 2002, we were founded on a passion … SSO, Azure Policies, Entra, 2FA, Intune, ISO27001 standards for suppliers, policies, process and procedures • Supporting the CTO on internal projects as required • Providing excellent customer support at all levels • Assisting the Customer Support Desk with incidents About you: • Previous IT administration experience with the products mentioned below • Possess … skills with a desire to progress your career within an ambitious Tech Software and Consultancy firm • A likeable personality with excellent internal and external customer facing, communication and presentation skills • Possess and able to maintain a good working knowledge of the current and upcoming IT roadmap to provide best More ❯

We’re recruiting a Customer Support Team Leader to be responsible for the successful management of NexSphere’s team of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. This role is crucial for prioritising customer satisfaction and … ensuring quick resolutions, placing them at the heart of the customer experience. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication within the team, sharing best practice with a … knowledge of IT systems, a proven ability to manage and motivate a team, and exceptional problem-solving skills to ensure we deliver first-class customer service. In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £35,000 p.a. with these great benefits More ❯

create a dynamic andinclusiveenvironment and its important that our people come from a variety of different backgrounds. Main responsibilities: Reporting into the National Haulage Service Desk Manager, the successful Haulage Helpdesk Coordinator on a day-to-day basis will be carrying out the following (not exhaustive) Liaising regularly with … Liaising with stakeholders of varying seniority levels both internally and externally Regular engagement with Business Administration team, Planners and other internal teams Providing excellent customer service The Ideal Candidate The ideal candidate for the role of Haulage Service Desk Coordinator will have a strong customer service background ideally gained within a Logistics environment. We will also require suitable candidates for the role of Haulage Service Desk Coordinator to: Demonstrate excellent communication and organisational skills Have proven experience within an administrative environment Evidence good experience working within a fast paced environment Have strong initiative and More ❯

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear, articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up-to-date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies … to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we … part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS) . Your main responsibilities will be: Respond to customer needs by providing repair More ❯

Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities. What you … platforms, telephone, fax, email and online Understanding our various customers’ requirements and working with them to ensure they are properly dealt with Maintain company service levels Provide support to the Sales team by providing accurate and timely information Provide professional and friendly service Produce reports/spreadsheets on … team or on own initiative Good planning and organizing skills with the ability to prioritise What we’re looking for: Essential: Experience in a customer service role Microsoft Office including Word and Excel Good understanding of voice/soft skill Mechanical background or equivalent service advisor experience More ❯

Service Delivery Manager - RAF Wyton 40 hours per week, Monday to Friday Competitive Salary Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a … Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services at RAF Wyton. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key … role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and More ❯