Customer Service Job Trends in the Thames Valley

Customer Service
South East > Thames Valley

The table below provides summary statistics and salary benchmarking for jobs advertised in the Thames Valley requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 13 July 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jul 2026
Same period 2025 Same period 2024
Rank 28 36 28
Rank change year-on-year +8 -8 +10
Permanent jobs citing Customer Service 274 238 412
As % of all permanent jobs in the Thames Valley 4.46% 6.57% 6.26%
As % of the Processes & Methodologies category 6.22% 7.23% 7.64%
Number of salaries quoted 211 156 311
10th Percentile £24,000 £25,125 £22,750
25th Percentile £26,500 £26,500 £25,500
Median annual salary (50th Percentile) £30,000 £35,000 £31,500
Median % change year-on-year -14.29% +11.11% +5.00%
75th Percentile £42,375 £43,750 £38,750
90th Percentile £50,000 £60,000 £54,500
South East median annual salary £30,000 £31,878 £30,000
% change year-on-year -5.89% +6.26% -7.69%

All Process & Methodology Skills
Thames Valley

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Thames Valley.

Permanent vacancies with a requirement for process or methodology skills 4,407 3,291 5,395
As % of all permanent jobs advertised in the Thames Valley 71.69% 90.84% 81.95%
Number of salaries quoted 3,049 1,407 3,669
10th Percentile £30,000 £26,500 £29,000
25th Percentile £40,000 £36,250 £38,000
Median annual salary (50th Percentile) £55,000 £51,500 £50,000
Median % change year-on-year +6.80% +3.00% -9.09%
75th Percentile £70,000 £67,750 £65,000
90th Percentile £85,000 £83,750 £80,000
South East median annual salary £55,000 £50,000 £50,000
% change year-on-year +10.00% - -9.09%

Customer Service
Job Vacancy Trend in the Thames Valley

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in the Thames Valley.

Customer Service job vacancy trend in the Thames Valley

Customer Service
Salary Trend in the Thames Valley

Salary distribution trend for jobs in the Thames Valley citing Customer Service.

Salary distribution trend for jobs in the Thames Valley citing Customer Service

Customer Service
Salary Histogram in the Thames Valley

Salary distribution for jobs citing Customer Service in the Thames Valley over the 6 months to 13 July 2026.

Salary histogram for Customer Service in the Thames Valley

Customer Service
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Thames Valley region over the 6 months to 13 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire +20 110 £30,000 +1.69% 59
Buckinghamshire +2 91 £34,500 -1.43% 26
Oxfordshire +10 73 £30,000 -50.00% 32
Customer Service
South East

Customer Service
Co-Occurring Skills & Capabilities in the Thames Valley by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (7.66%) SharePoint
2 13 (4.74%) Microsoft Exchange
3 2 (0.73%) Apache
3 2 (0.73%) Gentran
3 2 (0.73%) nginx
4 1 (0.36%) Jupyter
Applications
1 19 (6.93%) Microsoft Office
2 9 (3.28%) Microsoft Excel
3 2 (0.73%) MS Visio
4 1 (0.36%) Chatbot
Business Applications
1 10 (3.65%) Dynamics CRM
2 6 (2.19%) Raiser’s Edge
3 1 (0.36%) Dynamics NAV
3 1 (0.36%) Salesforce CRM
3 1 (0.36%) SAP HR
3 1 (0.36%) SAP IS-U
3 1 (0.36%) SAP S/4HANA
Cloud Services
1 74 (27.01%) Microsoft 365
2 41 (14.96%) Azure
3 19 (6.93%) Entra ID
4 11 (4.01%) Dynamics 365
5 10 (3.65%) Power Platform
6 8 (2.92%) Google Workspace
7 7 (2.55%) Power Automate
8 6 (2.19%) SaaS
9 4 (1.46%) AWS
9 4 (1.46%) PowerApps
10 3 (1.09%) GCP
11 1 (0.36%) Azure Logic Apps
11 1 (0.36%) Azure Service Bus
11 1 (0.36%) Cloud Computing
11 1 (0.36%) Google Ads
11 1 (0.36%) OneDrive
11 1 (0.36%) PaaS
Communications & Networking
1 24 (8.76%) Firewall
2 22 (8.03%) DNS
3 17 (6.20%) DHCP
4 16 (5.84%) VPN
4 16 (5.84%) Wi-Fi
5 14 (5.11%) Broadband
6 11 (4.01%) VLAN
7 9 (3.28%) TCP/IP
8 7 (2.55%) VoIP
8 7 (2.55%) Wireless
9 5 (1.82%) LAN
9 5 (1.82%) WAN
10 4 (1.46%) SSL
11 3 (1.09%) NAS
11 3 (1.09%) Network Security
Database & Business Intelligence
1 4 (1.46%) Power BI
2 2 (0.73%) Data Warehouse
2 2 (0.73%) SQL Server
Development Applications
1 7 (2.55%) JIRA
2 1 (0.36%) Visual Studio Code
General
1 133 (48.54%) Social Skills
2 38 (13.87%) Finance
3 29 (10.58%) Organisational Skills
4 27 (9.85%) Marketing
5 26 (9.49%) Analytical Skills
6 19 (6.93%) Inclusion and Diversity
7 15 (5.47%) Influencing Skills
8 14 (5.11%) Pharmaceutical
9 11 (4.01%) Retail
10 7 (2.55%) Electronics
10 7 (2.55%) Legal
10 7 (2.55%) Telecoms
11 6 (2.19%) Documentation Skills
12 5 (1.82%) French Language
12 5 (1.82%) Presentation Skills
13 3 (1.09%) German Language
13 3 (1.09%) Manufacturing
14 2 (0.73%) Automotive
15 1 (0.36%) Law
15 1 (0.36%) Military
Job Titles
1 49 (17.88%) IT Support
2 33 (12.04%) Support Engineer
3 31 (11.31%) IT Engineer
4 30 (10.95%) Coordinator
5 25 (9.12%) Analyst
5 25 (9.12%) IT Support Engineer
6 23 (8.39%) Technical Support
7 22 (8.03%) 1st Line Support
8 19 (6.93%) Senior
9 18 (6.57%) Consultant
10 17 (6.20%) 2nd Line Support
11 13 (4.74%) Support Analyst
12 11 (4.01%) 1st/2nd Line Support
12 11 (4.01%) Customer Service Advisor
13 10 (3.65%) Lead
13 10 (3.65%) Support Consultant
14 9 (3.28%) 3rd Line Support
14 9 (3.28%) Business Development Manager
14 9 (3.28%) Development Manager
14 9 (3.28%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 3 (1.09%) EDI
2 2 (0.73%) .NET
3 1 (0.36%) Hugging Face
3 1 (0.36%) Matplotlib
3 1 (0.36%) NumPy
3 1 (0.36%) Pandas
3 1 (0.36%) scikit-learn
3 1 (0.36%) Streamlit
Miscellaneous
1 28 (10.22%) Driving Licence
2 21 (7.66%) Self-Motivation
3 15 (5.47%) Onboarding
4 13 (4.74%) Life Science
4 13 (4.74%) Pharmacovigilance
5 12 (4.38%) Credit Risk
6 9 (3.28%) Management Information System
7 7 (2.55%) Augmented Reality
7 7 (2.55%) Learning Management System
7 7 (2.55%) NHS
8 6 (2.19%) CCTV
8 6 (2.19%) EPoS
9 5 (1.82%) Social Media
10 4 (1.46%) Product Ownership
11 3 (1.09%) Cloud Native
11 3 (1.09%) Hybrid Cloud
12 2 (0.73%) Enterprise Software
13 1 (0.36%) Algorithms
13 1 (0.36%) Data Centre
13 1 (0.36%) Greenfield Project
Operating Systems
1 70 (25.55%) Windows
2 20 (7.30%) Windows Server
3 17 (6.20%) Windows 10
4 9 (3.28%) Linux
4 9 (3.28%) Mac OS
5 5 (1.82%) Windows Server 2012
6 4 (1.46%) Windows Server 2019
7 3 (1.09%) Windows 7
Processes & Methodologies
1 88 (32.12%) Problem-Solving
2 31 (11.31%) CRM
3 29 (10.58%) Continuous Improvement
4 28 (10.22%) Decision-Making
5 24 (8.76%) Collaborative Working
6 22 (8.03%) Roadmaps
7 21 (7.66%) Cybersecurity
8 20 (7.30%) B2B
9 19 (6.93%) Business Development
10 18 (6.57%) Process Improvement
11 17 (6.20%) AI
12 16 (5.84%) Coaching
13 14 (5.11%) Change Management
13 14 (5.11%) Service Management
14 13 (4.74%) Budgeting and Resource Allocation
14 13 (4.74%) CAPA
14 13 (4.74%) Performance Management
14 13 (4.74%) Resource Allocation
14 13 (4.74%) Risk Assessment
15 12 (4.38%) Credit Risk Management
Programming Languages
1 7 (2.55%) PowerShell
1 7 (2.55%) Python
1 7 (2.55%) SQL
2 2 (0.73%) JavaScript
3 1 (0.36%) ABAP
3 1 (0.36%) C#
3 1 (0.36%) VB.NET
Qualifications
1 40 (14.60%) Degree
2 15 (5.47%) DBS Check
3 14 (5.11%) Microsoft Certification
4 8 (2.92%) A+ Certification
5 7 (2.55%) City & Guilds
5 7 (2.55%) SC Cleared
5 7 (2.55%) Security Cleared
6 5 (1.82%) DV Cleared
6 5 (1.82%) ICAEW
7 4 (1.46%) CompTIA Security+
7 4 (1.46%) Network+ Certification
8 3 (1.09%) Azure Certification
9 2 (0.73%) VMware Certified Professional (VCP)
10 1 (0.36%) AAT
10 1 (0.36%) AWS Certification
10 1 (0.36%) AWS Certified Cloud Practitioner
Quality Assurance & Compliance
1 20 (7.30%) SLA
2 17 (6.20%) QA
3 13 (4.74%) Accessibility
3 13 (4.74%) Good Clinical Practice
3 13 (4.74%) GxP
4 9 (3.28%) GDPR
5 5 (1.82%) Cyber Essentials
5 5 (1.82%) Cyber Essentials PLUS
5 5 (1.82%) NEBOSH
6 4 (1.46%) Actionable Recommendations
7 3 (1.09%) Data Quality
8 1 (0.36%) ISO 9001
8 1 (0.36%) ISO/IEC 20000
8 1 (0.36%) ISO/IEC 27001
System Software
1 36 (13.14%) Active Directory
2 16 (5.84%) VMware Infrastructure
3 15 (5.47%) Hyper-V
4 6 (2.19%) vSphere
5 5 (1.82%) ClearTrust
6 3 (1.09%) BitLocker
6 3 (1.09%) Terminal Services
7 2 (0.73%) VMware ESXi
Systems Management
1 7 (2.55%) Microsoft Intune
2 4 (1.46%) Jamf Pro
3 2 (0.73%) HAProxy
4 1 (0.36%) Autotask
4 1 (0.36%) FortiGate
Vendors
1 99 (36.13%) Microsoft
2 16 (5.84%) VMware
3 11 (4.01%) Google
4 8 (2.92%) Salesforce
5 7 (2.55%) ServiceNow
6 6 (2.19%) Cisco
6 6 (2.19%) Veeam
7 5 (1.82%) Datto
7 5 (1.82%) SAP
8 4 (1.46%) Apple
8 4 (1.46%) Oracle
8 4 (1.46%) SonicWALL
8 4 (1.46%) Sophos
9 3 (1.09%) Aruba
9 3 (1.09%) Barracuda Networks
9 3 (1.09%) CA Agile Central
9 3 (1.09%) Fortinet
9 3 (1.09%) Juniper
9 3 (1.09%) Meraki
10 2 (0.73%) IBM