2nd Line Desktop Support Engineer Jobs

Second Line Desktop Support Engineer
UK

The median Second Line Desktop Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 712 1027 1030
Rank change year-on-year +315 +3 -285
Permanent jobs requiring a 2nd Line Desktop Support Engineer 17 51 40
As % of all permanent jobs advertised in the UK 0.033% 0.042% 0.031%
As % of the Job Titles category 0.034% 0.044% 0.033%
Number of salaries quoted 15 48 37
10th Percentile £25,750 £27,125 £20,700
25th Percentile £27,125 £27,500 £25,500
Median annual salary (50th Percentile) £30,000 £30,000 £28,500
Median % change year-on-year - +5.26% +6.05%
75th Percentile £33,250 £37,750 £30,000
90th Percentile £37,700 £47,525 £32,150
UK excluding London median annual salary £30,000 £30,000 £26,500
% change year-on-year - +13.21% -0.47%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Desktop Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Engineer.

Salary trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Engineer over the 6 months to 9 December 2023.

Salary histogram for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Engineer within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +317 17 £30,000 - 1
UK excluding London +215 11 £30,000 - 1
Work from Home +256 7 £32,000 -9.22%
London +258 6 £33,000 -28.26%
South East +138 6 £31,000 +3.33% 1
North of England +141 3 £26,500 -
North West +129 3 £26,500 -
West Midlands +129 1 £26,000 -13.33%
Midlands +125 1 £26,000 -12.61%
East of England - 1 £30,000 -

2nd Line Desktop Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Desktop Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Engineer in the job title.

1 16 (94.12%) Windows
2 11 (64.71%) Social Skills
3 10 (58.82%) Active Directory
4 9 (52.94%) ITIL
4 9 (52.94%) Customer Service
4 9 (52.94%) Microsoft 365
5 8 (47.06%) TCP/IP
6 7 (41.18%) Microsoft Office
6 7 (41.18%) ITSM
7 6 (35.29%) VMware Infrastructure
7 6 (35.29%) Finance
7 6 (35.29%) VMware
7 6 (35.29%) ServiceNow
7 6 (35.29%) Windows 7
7 6 (35.29%) Windows 10
7 6 (35.29%) Remote Desktop
7 6 (35.29%) Problem-Solving
8 5 (29.41%) Analytical Skills
8 5 (29.41%) DHCP
8 5 (29.41%) Microsoft
9 4 (23.53%) SLA
9 4 (23.53%) Ethernet
9 4 (23.53%) Degree
10 3 (17.65%) BPSS Clearance
10 3 (17.65%) ConnectWise
10 3 (17.65%) Self-Motivation
10 3 (17.65%) Mimecast
10 3 (17.65%) Windows 8
10 3 (17.65%) Azure
10 3 (17.65%) Software Licensing

2nd Line Desktop Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 7 (41.18%) Microsoft Office
Cloud Services
1 9 (52.94%) Microsoft 365
2 3 (17.65%) Azure
2 3 (17.65%) Mimecast
3 2 (11.76%) Entra ID
Communications & Networking
1 8 (47.06%) TCP/IP
2 6 (35.29%) Remote Desktop
3 5 (29.41%) DHCP
4 4 (23.53%) Ethernet
5 3 (17.65%) Internet
5 3 (17.65%) LAN
5 3 (17.65%) WAN
6 2 (11.76%) DNS
6 2 (11.76%) Wireless
7 1 (5.88%) Firewall
7 1 (5.88%) PABX
7 1 (5.88%) Softphone
7 1 (5.88%) VPN
Development Applications
1 1 (5.88%) JIRA
General
1 11 (64.71%) Social Skills
2 6 (35.29%) Finance
3 5 (29.41%) Analytical Skills
4 1 (5.88%) Inclusion and Diversity
4 1 (5.88%) Legal
4 1 (5.88%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (5.88%) FIX Protocol
Miscellaneous
1 3 (17.65%) Self-Motivation
2 1 (5.88%) Driving Licence
2 1 (5.88%) iPhone
2 1 (5.88%) Video Conferencing
Operating Systems
1 16 (94.12%) Windows
2 6 (35.29%) Windows 10
2 6 (35.29%) Windows 7
3 3 (17.65%) Android
3 3 (17.65%) Windows 8
3 3 (17.65%) Windows NT
3 3 (17.65%) Windows XP
4 1 (5.88%) Apple iOS
4 1 (5.88%) Linux
4 1 (5.88%) Ubuntu
Processes & Methodologies
1 9 (52.94%) Customer Service
1 9 (52.94%) ITIL
2 7 (41.18%) ITSM
3 6 (35.29%) Problem-Solving
4 3 (17.65%) Data Protection
4 3 (17.65%) Data Security
4 3 (17.65%) Incident Management
4 3 (17.65%) Service Management
4 3 (17.65%) Software Licensing
5 1 (5.88%) Break/Fix
5 1 (5.88%) Budgeting
5 1 (5.88%) Budgeting and Forecasting
5 1 (5.88%) Continuous Improvement
5 1 (5.88%) Cryptocurrency
5 1 (5.88%) Customer Experience
5 1 (5.88%) Fintech
5 1 (5.88%) Line Management
5 1 (5.88%) User Acceptance Testing
5 1 (5.88%) User Experience
Programming Languages
1 1 (5.88%) PowerShell
Qualifications
1 4 (23.53%) Degree
2 3 (17.65%) BPSS Clearance
2 3 (17.65%) MCITP
2 3 (17.65%) Microsoft Certification
3 1 (5.88%) A+ Certification
3 1 (5.88%) CCNA
3 1 (5.88%) Cisco Certification
3 1 (5.88%) Network+ Certification
Quality Assurance & Compliance
1 4 (23.53%) SLA
2 3 (17.65%) QA
System Software
1 10 (58.82%) Active Directory
2 6 (35.29%) VMware Infrastructure
3 1 (5.88%) Hyper-V
3 1 (5.88%) Virtual Machines
3 1 (5.88%) VMware ESXi
3 1 (5.88%) vSphere
Systems Management
1 1 (5.88%) AirWatch
1 1 (5.88%) SCCM
Vendors
1 6 (35.29%) ServiceNow
1 6 (35.29%) VMware
2 5 (29.41%) Microsoft
3 3 (17.65%) ConnectWise
3 3 (17.65%) HP
3 3 (17.65%) N-able
3 3 (17.65%) SolarWinds
4 1 (5.88%) Bloomberg
4 1 (5.88%) Cisco
4 1 (5.88%) Citrix
4 1 (5.88%) Refinitiv
4 1 (5.88%) Reuters