Period
to

The median annual salary for a 2nd Line Desktop Support Engineer was £28,875 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Desktop Support Engineer
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1178 995 782
Rank change year-on-year -183 -213 +293
Permanent jobs requiring a 2nd Line Desktop Support Engineer 49 16 11
As % of all permanent jobs advertised in the UK 0.029% 0.014% 0.017%
As % of the Job Titles category 0.031% 0.015% 0.018%
Number of salaries quoted 46 16 10
10th Percentile £26,625 £20,250 £24,550
25th Percentile £27,500 £23,063 £25,750
Median annual salary (50th Percentile) £28,875 £27,250 £29,250
Median % change year-on-year +5.96% -6.84% -2.50%
75th Percentile £39,250 £29,250 £34,688
90th Percentile £48,750 £29,625 £43,750
UK excluding London median annual salary £28,000 £27,250 £26,500
% change year-on-year +2.75% +2.83% +6.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd Line Desktop Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Engineer.

Salary trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Engineer over the 6 months to 8 August 2022.

Salary histogram for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Engineer within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -172 46 £28,750 +5.50% 2
UK excluding London -88 32 £28,000 +2.75% 2
South East - 19 £28,000 - 1
London -180 17 £40,000 +42.22%
Work from Home -200 17 £38,500 +37.50%
Midlands - 4 £28,500 -
North West -63 3 £28,125 +18.42% 1
North of England -72 3 £28,125 +4.17% 1
East Midlands - 3 £27,500 -
East of England -67 2 £31,000 +10.71%
Scotland - 2 - -
West Midlands - 1 £30,000 -
South West - 1 £41,500 -
Northern Ireland - 1 £29,000 -

2nd Line Desktop Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd Line Desktop Support Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Engineer in the job title.

1 38 (77.55%) Windows
2 27 (55.10%) Social Skills
3 26 (53.06%) Microsoft
4 22 (44.90%) SLA
5 21 (42.86%) Service Delivery
6 20 (40.82%) Active Directory
7 19 (38.78%) Microsoft Office
7 19 (38.78%) Problem-Solving
8 17 (34.69%) SCCM
8 17 (34.69%) Windows 7
9 15 (30.61%) Microsoft 365
9 15 (30.61%) VPN
10 13 (26.53%) ITSM
11 12 (24.49%) Decision-Making
12 11 (22.45%) Wireless
12 11 (22.45%) Workflow
12 11 (22.45%) Windows 8
13 9 (18.37%) Windows Server
14 8 (16.33%) Azure
14 8 (16.33%) Finance
14 8 (16.33%) IP Telephony
15 7 (14.29%) Migration
15 7 (14.29%) Reuters
15 7 (14.29%) Bloomberg
15 7 (14.29%) Windows 10
16 5 (10.20%) Change Control
16 5 (10.20%) ITIL
17 4 (8.16%) Microsoft Certification
17 4 (8.16%) Firewall
17 4 (8.16%) Windows Server 2012

2nd Line Desktop Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.08%) SharePoint
1 2 (4.08%) Skype for Business
2 1 (2.04%) Confluence
Applications
1 19 (38.78%) Microsoft Office
2 2 (4.08%) Acrobat
3 1 (2.04%) Microsoft Excel
Cloud Services
1 15 (30.61%) Microsoft 365
2 8 (16.33%) Azure
3 3 (6.12%) AWS
4 2 (4.08%) Mimecast
5 1 (2.04%) Dynamics 365
Communications & Networking
1 15 (30.61%) VPN
2 11 (22.45%) Wireless
3 8 (16.33%) IP Telephony
4 4 (8.16%) Firewall
5 2 (4.08%) Skype
5 2 (4.08%) Unified Communications
5 2 (4.08%) WebEx
5 2 (4.08%) Wi-Fi
6 1 (2.04%) DHCP
6 1 (2.04%) DNS
6 1 (2.04%) LAN
6 1 (2.04%) VLAN
6 1 (2.04%) WAN
6 1 (2.04%) Wireshark
Development Applications
1 1 (2.04%) JIRA
General
1 27 (55.10%) Social Skills
2 8 (16.33%) Finance
3 3 (6.12%) Public Sector
4 2 (4.08%) Analytical Skills
4 2 (4.08%) Telecoms
5 1 (2.04%) Law
Miscellaneous
1 2 (4.08%) Driving Licence
2 1 (2.04%) iPad
2 1 (2.04%) iPhone
2 1 (2.04%) Legacy Systems
2 1 (2.04%) Smartphone
2 1 (2.04%) Video Conferencing
Operating Systems
1 38 (77.55%) Windows
2 17 (34.69%) Windows 7
3 11 (22.45%) Windows 8
4 9 (18.37%) Windows Server
5 7 (14.29%) Windows 10
6 4 (8.16%) Windows Server 2012
7 2 (4.08%) Windows Server 2008
7 2 (4.08%) Windows Server 2016
8 1 (2.04%) Android
8 1 (2.04%) Apple iOS
8 1 (2.04%) Mac OS
8 1 (2.04%) Windows XP
Processes & Methodologies
1 21 (42.86%) Service Delivery
2 19 (38.78%) Problem-Solving
3 13 (26.53%) ITSM
4 12 (24.49%) Decision-Making
5 11 (22.45%) Workflow
6 7 (14.29%) Migration
7 5 (10.20%) Change Control
7 5 (10.20%) ITIL
8 3 (6.12%) Fintech
8 3 (6.12%) Line Management
9 2 (4.08%) Break/Fix
9 2 (4.08%) Continuous Improvement
9 2 (4.08%) Customer Requirements
9 2 (4.08%) Time Management
10 1 (2.04%) Cybersecurity
10 1 (2.04%) Data Privacy
10 1 (2.04%) Mentoring
10 1 (2.04%) Quantitative Trading
10 1 (2.04%) Remote Monitoring and Management
10 1 (2.04%) Runbook
Programming Languages
1 4 (8.16%) PowerShell
2 2 (4.08%) VBA
Qualifications
1 4 (8.16%) Microsoft Certification
2 3 (6.12%) MCP
2 3 (6.12%) MCSA
2 3 (6.12%) MCSE
3 2 (4.08%) SC Cleared
3 2 (4.08%) Security Cleared
4 1 (2.04%) A+ Certification
4 1 (2.04%) Degree
Quality Assurance & Compliance
1 22 (44.90%) SLA
System Software
1 20 (40.82%) Active Directory
2 2 (4.08%) Hyper-V
2 2 (4.08%) vSphere
3 1 (2.04%) KVM
3 1 (2.04%) Virtual Machines
3 1 (2.04%) VMware Infrastructure
Systems Management
1 17 (34.69%) SCCM
2 3 (6.12%) Microsoft Intune
3 1 (2.04%) Autotask
Vendors
1 26 (53.06%) Microsoft
2 7 (14.29%) Bloomberg
2 7 (14.29%) Reuters
3 2 (4.08%) Adobe
3 2 (4.08%) Citrix
4 1 (2.04%) Altiris
4 1 (2.04%) Apple
4 1 (2.04%) Computacenter
4 1 (2.04%) Datto
4 1 (2.04%) Dell
4 1 (2.04%) HP
4 1 (2.04%) Remedy
4 1 (2.04%) ServiceNow
4 1 (2.04%) Splunk
4 1 (2.04%) VMware