2nd Line Desktop Support Engineer Jobs

Second Line Desktop Support Engineer
UK

The median Second Line Desktop Support Engineer salary in the UK is £55,000 per year, according to job vacancies posted during the 6 months leading to 16 January 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jan 2025
Same period 2024 Same period 2023
Rank 747 725 967
Rank change year-on-year -22 +242 +93
Permanent jobs requiring a 2nd Line Desktop Support Engineer 18 16 42
As % of all permanent jobs advertised in the UK 0.028% 0.027% 0.039%
As % of the Job Titles category 0.030% 0.028% 0.041%
Number of salaries quoted 17 15 39
10th Percentile £26,750 £25,750 -
25th Percentile £40,750 £27,500 £27,500
Median annual salary (50th Percentile) £55,000 £30,000 £30,500
Median % change year-on-year +83.33% -1.64% +1.67%
75th Percentile £57,500 £33,250 £38,500
90th Percentile - £35,000 £47,350
UK excluding London median annual salary £28,500 £30,000 £30,000
% change year-on-year -5.00% - +11.11%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,520 56,220 102,135
% of permanent jobs with a recognized job title 92.94% 95.42% 95.25%
Number of salaries quoted 27,988 41,178 66,345
10th Percentile £35,000 £30,000 £33,036
25th Percentile £45,000 £41,250 £45,000
Median annual salary (50th Percentile) £58,033 £57,500 £60,000
Median % change year-on-year +0.93% -4.17% +1.00%
75th Percentile £77,500 £77,500 £82,500
90th Percentile £96,250 £95,063 £100,000
UK excluding London median annual salary £53,000 £50,000 £52,772
% change year-on-year +6.00% -5.25% +5.54%

2nd Line Desktop Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Engineer.

Salary trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Engineer over the 6 months to 16 January 2025.

Salary histogram for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Engineer within the UK over the 6 months to 16 January 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -26 18 £55,000 +83.33%
London +22 14 £55,000 +66.67%
UK excluding London -40 4 £28,500 -5.00%
North of England -23 2 £26,500 -
South East -29 2 £28,500 -5.00%
Yorkshire - 2 £26,500 -
Work from Home +30 1 £23,000 -28.13%
Midlands -24 1 £23,000 -13.21%
East Midlands - 1 £23,000 -

2nd Line Desktop Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 16 January 2025, 2nd Line Desktop Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Engineer in the job title.

1 17 (94.44%) Active Directory
2 16 (88.89%) Microsoft 365
3 15 (83.33%) Microsoft
4 14 (77.78%) Azure
5 5 (27.78%) Hyper-V
5 5 (27.78%) Windows
6 4 (22.22%) Microsoft Exchange
7 3 (16.67%) SharePoint
7 3 (16.67%) Dell
7 3 (16.67%) ITSM
7 3 (16.67%) Manufacturing
7 3 (16.67%) Windows 10
7 3 (16.67%) OneDrive
8 2 (11.11%) Customer Service
8 2 (11.11%) Social Skills
8 2 (11.11%) Android
8 2 (11.11%) Entra ID
8 2 (11.11%) Microsoft Intune
8 2 (11.11%) Amazon RDS
8 2 (11.11%) Legal
8 2 (11.11%) Apple iOS
8 2 (11.11%) Smartphone
8 2 (11.11%) Logistics
8 2 (11.11%) Service Delivery
8 2 (11.11%) Citrix
9 1 (5.56%) Veritas
9 1 (5.56%) NHS
9 1 (5.56%) SAP
9 1 (5.56%) ITIL
9 1 (5.56%) LAN

2nd Line Desktop Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (22.22%) Microsoft Exchange
2 3 (16.67%) SharePoint
Cloud Services
1 16 (88.89%) Microsoft 365
2 14 (77.78%) Azure
3 3 (16.67%) OneDrive
4 2 (11.11%) Entra ID
Communications & Networking
1 1 (5.56%) DHCP
1 1 (5.56%) DNS
1 1 (5.56%) Firewall
1 1 (5.56%) LAN
1 1 (5.56%) TCP/IP
1 1 (5.56%) VPN
1 1 (5.56%) WAN
Database & Business Intelligence
1 2 (11.11%) Amazon RDS
General
1 3 (16.67%) Manufacturing
2 2 (11.11%) Legal
2 2 (11.11%) Social Skills
3 1 (5.56%) Electronics
3 1 (5.56%) Finance
3 1 (5.56%) Inclusion and Diversity
3 1 (5.56%) Marketing
3 1 (5.56%) Public Sector
3 1 (5.56%) Telecoms
Miscellaneous
1 2 (11.11%) Smartphone
2 1 (5.56%) Driving Licence
2 1 (5.56%) NHS
Operating Systems
1 5 (27.78%) Windows
2 3 (16.67%) Windows 10
3 2 (11.11%) Android
3 2 (11.11%) Apple iOS
4 1 (5.56%) Windows Server
4 1 (5.56%) Windows Server 2016
Processes & Methodologies
1 3 (16.67%) ITSM
2 2 (11.11%) Customer Service
2 2 (11.11%) Logistics
2 2 (11.11%) Service Delivery
3 1 (5.56%) Business Intelligence
3 1 (5.56%) Change Control
3 1 (5.56%) Digital Marketing
3 1 (5.56%) ITIL
3 1 (5.56%) Migration
3 1 (5.56%) Password Management
3 1 (5.56%) Performance Management
3 1 (5.56%) Problem-Solving
3 1 (5.56%) Programme Management
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 17 (94.44%) Active Directory
2 5 (27.78%) Hyper-V
Systems Management
1 2 (11.11%) Microsoft Intune
2 1 (5.56%) Backup Exec
2 1 (5.56%) SCCM
Vendors
1 15 (83.33%) Microsoft
2 3 (16.67%) Dell
3 2 (11.11%) Citrix
4 1 (5.56%) SAP
4 1 (5.56%) Veritas