Period
to 24 November 2017

The median annual salary for a Help Desk Administrator was £21,500 in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Administrator
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1196 1194 1294
Rank change year-on-year -2 +100 -27
Permanent jobs requiring a Help Desk Administrator 15 28 29
As % of all permanent IT jobs advertised in the UK 0.008% 0.015% 0.013%
As % of the Job Titles category 0.009% 0.015% 0.014%
Number of salaries quoted 15 21 25
UK median annual salary £21,500 £19,500 £21,000
Median salary % change year-on-year +10.26% -7.14% +5.00%
10th Percentile £18,750 £18,750 £17,750
90th Percentile £24,700 £28,750 £30,650
UK excluding London median annual salary £21,500 £19,500 £21,000
% change year-on-year +10.26% -7.14% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172577 182568 211044
% of permanent IT jobs with a recognized job title 95.80% 96.48% 96.46%
Number of salaries quoted 138473 152713 175380
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Help Desk Administrator
Job Vacancy Trend

Job postings that featured Help Desk Administrator in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Administrator in the UK

Help Desk Administrator
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Administrator.

Salary trend for Help Desk Administrator in the UK

Help Desk Administrator
Salary Histogram

The salary distribution of IT jobs citing Help Desk Administrator over the 6 months to 24 November 2017.

Salary histogram for Help Desk Administrator in the UK

Help Desk Administrator
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Administrator within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 15 £21,500 +8.86% 1
UK excluding London +45 14 £21,500 +10.26% 1
South East +51 5 £21,500 +10.26%
North of England +17 4 £20,000 +29.03%
East of England +11 4 £23,000 -
North West - 4 £20,000 -
London -2 1 £21,500 -21.82%
South West - 1 £17,250 -

Help Desk Administrator Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Help Desk Administrator job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Administrator in the job title.

1 8 (53.33%) Microsoft Office
2 7 (46.67%) Windows
3 5 (33.33%) MS Exchange
3 5 (33.33%) Active Directory
3 5 (33.33%) Windows 7
4 4 (26.67%) Office 365
4 4 (26.67%) Firewall
4 4 (26.67%) Wireless
4 4 (26.67%) Microsoft
5 3 (20.00%) Finance
6 2 (13.33%) Analytical Skills
6 2 (13.33%) Time Management
6 2 (13.33%) Data Protection
6 2 (13.33%) Microsoft Excel
7 1 (6.67%) E-Commerce
7 1 (6.67%) Windows XP
7 1 (6.67%) Ethernet
7 1 (6.67%) SLA
7 1 (6.67%) Linux
7 1 (6.67%) IBM Notes
7 1 (6.67%) Lotus
7 1 (6.67%) Apple
7 1 (6.67%) Microsoft PowerPoint
7 1 (6.67%) Windows Vista
7 1 (6.67%) JIRA
7 1 (6.67%) Stakeholder Management
7 1 (6.67%) Workflow
7 1 (6.67%) Management Information System
7 1 (6.67%) Open Source
7 1 (6.67%) Exchange Server 2010

Help Desk Administrator Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (33.33%) MS Exchange
2 1 (6.67%) Exchange Server 2010
2 1 (6.67%) IBM Notes
Applications
1 8 (53.33%) Microsoft Office
2 2 (13.33%) Microsoft Excel
3 1 (6.67%) Microsoft PowerPoint
Business Applications
1 1 (6.67%) Magento
Cloud Services
1 4 (26.67%) Office 365
Communications & Networking
1 4 (26.67%) Firewall
1 4 (26.67%) Wireless
2 1 (6.67%) Ethernet
Development Applications
1 1 (6.67%) Git (software)
1 1 (6.67%) JIRA
General
1 3 (20.00%) Finance
Miscellaneous
1 2 (13.33%) Analytical Skills
2 1 (6.67%) Linux Command Line
2 1 (6.67%) Management Information System
Operating Systems
1 7 (46.67%) Windows
2 5 (33.33%) Windows 7
3 1 (6.67%) Linux
3 1 (6.67%) Windows Server
3 1 (6.67%) Windows Vista
3 1 (6.67%) Windows XP
Processes & Methodologies
1 2 (13.33%) Data Protection
1 2 (13.33%) Time Management
2 1 (6.67%) E-Commerce
2 1 (6.67%) Open Source
2 1 (6.67%) Proactive Monitoring
2 1 (6.67%) Stakeholder Management
2 1 (6.67%) Ticket Management
2 1 (6.67%) Workflow
2 1 (6.67%) Workload Management
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 5 (33.33%) Active Directory
Vendors
1 4 (26.67%) Microsoft
2 1 (6.67%) Apple
2 1 (6.67%) Lotus