1st/2nd Line Support Analyst
UK > Work from Home
The median 1st/2nd Line Support Analyst salary for remote/hybrid work is £27,000 per year, according to job vacancies posted during the 6 months leading to 14 March 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
|
|
6 months to
14 Mar 2026 |
Same period 2025 |
Same period 2024 |
| Rank |
366 |
- |
516 |
| Rank change year-on-year |
- |
- |
+165 |
| Permanent jobs requiring a 1st/2nd Line Support Analyst |
15 |
0 |
26 |
| As % of all permanent jobs with remote/hybrid work options |
0.089% |
- |
0.087% |
| As % of the Job Titles category |
0.095% |
- |
0.091% |
| Number of salaries quoted |
15 |
0 |
25 |
| 10th Percentile |
- |
- |
£21,250 |
| 25th Percentile |
£26,000 |
- |
£23,500 |
| Median annual salary (50th Percentile) |
£27,000 |
- |
£30,000 |
| Median % change year-on-year |
- |
- |
-9.09% |
| 75th Percentile |
£28,000 |
- |
£45,000 |
| 90th Percentile |
£29,200 |
- |
- |
| UK median annual salary |
£27,000 |
£35,500 |
£31,000 |
| % change year-on-year |
-23.94% |
+14.52% |
-6.06% |
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in Work from Home with a recognized job title |
15,775 |
13,117 |
28,724 |
| % of permanent jobs with a recognized job title |
93.80% |
94.82% |
95.92% |
| Number of salaries quoted |
10,693 |
8,890 |
23,963 |
| 10th Percentile |
£31,250 |
£33,250 |
£33,000 |
| 25th Percentile |
£42,750 |
£46,250 |
£42,500 |
| Median annual salary (50th Percentile) |
£60,000 |
£62,500 |
£57,500 |
| Median % change year-on-year |
-4.00% |
+8.70% |
-8.00% |
| 75th Percentile |
£80,000 |
£80,750 |
£75,000 |
| 90th Percentile |
£97,500 |
£102,500 |
£93,750 |
| UK median annual salary |
£55,000 |
£60,000 |
£55,000 |
| % change year-on-year |
-8.33% |
+9.09% |
-8.33% |
