Hybrid/Remote ITSM Analyst Job Trends

IT Service Management Analyst
UK > Work from Home

The median IT Service Management Analyst salary for remote/hybrid work is £50,693 per year, according to job vacancies posted during the 6 months leading to 7 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Nov 2025
Same period 2024 Same period 2023
Rank 403 461 485
Rank change year-on-year +58 +24 +307
Permanent jobs requiring an ITSM Analyst 1 3 5
As % of all permanent jobs with remote/hybrid work options 0.006% 0.015% 0.023%
As % of the Job Titles category 0.007% 0.016% 0.024%
Number of salaries quoted 1 0 4
10th Percentile - - £33,650
25th Percentile £49,793 - £36,125
Median annual salary (50th Percentile) £50,693 - £40,500
Median % change year-on-year - - +15.71%
75th Percentile £51,592 - £43,625
90th Percentile - - £45,650
UK median annual salary £46,596 £50,000 £42,500
% change year-on-year -6.81% +17.65% +41.67%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 15,087 19,283 21,111
% of permanent jobs with a recognized job title 94.21% 96.65% 96.09%
Number of salaries quoted 9,020 12,065 17,231
10th Percentile £29,225 £35,000 £36,250
25th Percentile £40,000 £45,000 £46,306
Median annual salary (50th Percentile) £55,298 £60,000 £62,500
Median % change year-on-year -7.84% -4.00% +1.63%
75th Percentile £77,500 £80,000 £80,000
90th Percentile £96,250 £97,500 £97,500
UK median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

ITSM Analyst
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of permanent IT job postings featuring 'ITSM Analyst' in the job title and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ITSM Analyst job vacancy trend for remote/hybrid roles

ITSM Analyst
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for remote ITSM Analyst job vacancies.

Salary distribution trend for remote ITSM Analyst job vacancies

ITSM Analyst Skill Set
Top 19 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 7 November 2025, ITSM Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent jobs with hybrid/remote work options featuring ITSM Analyst in the job title.

1 1 (100.00%) assyst
1 1 (100.00%) BMC
1 1 (100.00%) Change Management
1 1 (100.00%) Collaborative Working
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) IFS
1 1 (100.00%) Incident Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Line Management
1 1 (100.00%) PMO
1 1 (100.00%) Problem Management
1 1 (100.00%) Project Delivery
1 1 (100.00%) Project Management
1 1 (100.00%) Remedy
1 1 (100.00%) Remedy ITSM
1 1 (100.00%) Service Delivery
1 1 (100.00%) Service Management
1 1 (100.00%) ServiceNow

ITSM Analyst Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 1 (100.00%) assyst
1 1 (100.00%) Remedy ITSM
General
1 1 (100.00%) Police
Processes & Methodologies
1 1 (100.00%) Change Management
1 1 (100.00%) Collaborative Working
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) Incident Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Line Management
1 1 (100.00%) Problem Management
1 1 (100.00%) Project Delivery
1 1 (100.00%) Project Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) Service Management
Quality Assurance & Compliance
1 1 (100.00%) PMO
Vendors
1 1 (100.00%) BMC
1 1 (100.00%) IFS
1 1 (100.00%) Remedy
1 1 (100.00%) ServiceNow