Incident Management Jobs with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 239 218 297
Rank change year-on-year -21 +79 +61
Permanent jobs citing Incident Management 443 624 895
As % of all permanent jobs with a WFH option 1.29% 1.57% 1.22%
As % of the Processes & Methodologies category 1.42% 1.63% 1.26%
Number of salaries quoted 321 373 714
10th Percentile £30,000 £33,000 £28,000
25th Percentile £37,500 £40,000 £38,750
Median annual salary (50th Percentile) £52,500 £55,000 £50,000
Median % change year-on-year -4.55% +10.00% +1.01%
75th Percentile £72,500 £72,500 £65,000
90th Percentile £87,500 £87,250 £80,000
UK median annual salary £50,000 £52,500 £47,500
% change year-on-year -4.76% +10.53% -9.52%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,100 38,207 71,189
As % of all permanent jobs with a WFH option 90.53% 96.06% 97.13%
Number of salaries quoted 23,476 26,508 41,843
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £46,000
Median annual salary (50th Percentile) £57,500 £62,621 £60,000
Median % change year-on-year -8.18% +4.37% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident Management.

Incident Management salary trend for jobs with a WFH option

Incident Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Incident Management over the 6 months to 28 May 2024.

Incident Management salary histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.97%) SAS
2 12 (2.71%) Microsoft Exchange
3 8 (1.81%) SharePoint
4 5 (1.13%) IIS
5 3 (0.68%) Confluence
5 3 (0.68%) WordPress
6 2 (0.45%) CMS
6 2 (0.45%) Oracle Service Bus
6 2 (0.45%) WebLogic
Applications
1 27 (6.09%) Microsoft Office
2 11 (2.48%) Microsoft Excel
3 7 (1.58%) MS Visio
4 2 (0.45%) Adobe Creative Suite
5 1 (0.23%) Microsoft PowerPoint
Business Applications
1 12 (2.71%) Remedy ITSM
2 9 (2.03%) Dynamics CRM
3 6 (1.35%) SAP S/4HANA
4 5 (1.13%) Oracle ERP
5 3 (0.68%) NEC Housing
5 3 (0.68%) SAP HCM
5 3 (0.68%) SAP MM
6 2 (0.45%) iTrent
6 2 (0.45%) NetSuite
6 2 (0.45%) SAP PP
6 2 (0.45%) SAP SCM
6 2 (0.45%) SAP WM
7 1 (0.23%) Dynamics NAV
7 1 (0.23%) Oracle EBS
7 1 (0.23%) SAP HR
7 1 (0.23%) SAP Payroll
7 1 (0.23%) SAP SD
Cloud Services
1 125 (28.22%) Azure
2 66 (14.90%) Microsoft 365
3 28 (6.32%) AWS
4 21 (4.74%) SaaS
5 17 (3.84%) Serverless
6 16 (3.61%) Entra ID
7 15 (3.39%) Azure Data Factory
7 15 (3.39%) Power Platform
8 14 (3.16%) Azure Functions
8 14 (3.16%) Azure Logic Apps
8 14 (3.16%) Azure Service Bus
9 10 (2.26%) Azure DevOps
10 9 (2.03%) Azure Monitor
10 9 (2.03%) PowerApps
11 8 (1.81%) Azure Storage
12 7 (1.58%) GCP
12 7 (1.58%) PaaS
13 6 (1.35%) Amazon EC2
13 6 (1.35%) AWS CloudFormation
13 6 (1.35%) Virtual Private Cloud
Communications & Networking
1 44 (9.93%) Firewall
2 29 (6.55%) LAN
3 28 (6.32%) SAN
4 25 (5.64%) WAN
5 21 (4.74%) Wi-Fi
6 17 (3.84%) DNS
7 16 (3.61%) TCP/IP
8 13 (2.93%) DHCP
9 12 (2.71%) Network Security
10 8 (1.81%) SD-WAN
11 7 (1.58%) MPLS
11 7 (1.58%) VPN
12 6 (1.35%) Internet
12 6 (1.35%) Wireless
12 6 (1.35%) WLAN
13 5 (1.13%) 5G
13 5 (1.13%) BGP
13 5 (1.13%) Broadband
13 5 (1.13%) Remote Desktop
14 4 (0.90%) FTP
Database & Business Intelligence
1 45 (10.16%) SQL Server
2 26 (5.87%) MySQL
3 16 (3.61%) RDBMS
3 16 (3.61%) Relational Database
4 12 (2.71%) Amazon RDS
4 12 (2.71%) Oracle Database
5 10 (2.26%) Azure SQL Database
6 8 (1.81%) SQL Server Integration Services
7 6 (1.35%) Power BI
8 4 (0.90%) Redis
9 3 (0.68%) SAP HANA
10 2 (0.45%) Oracle Database 10g
10 2 (0.45%) Oracle Database 11g
10 2 (0.45%) PostgreSQL
10 2 (0.45%) VLDB
11 1 (0.23%) BusinessObjects XI
11 1 (0.23%) QlikView
Development Applications
1 23 (5.19%) JIRA
2 7 (1.58%) GitLab
3 4 (0.90%) Postman
4 3 (0.68%) Burp Suite
4 3 (0.68%) Git
4 3 (0.68%) Metasploit
4 3 (0.68%) sqlmap
5 2 (0.45%) HP UFT
5 2 (0.45%) JMeter
5 2 (0.45%) LoadRunner
5 2 (0.45%) MSTest
5 2 (0.45%) Selenium
5 2 (0.45%) Team Foundation Server
General
1 193 (43.57%) Social Skills
2 88 (19.86%) Analytical Skills
3 76 (17.16%) Finance
4 33 (7.45%) Organisational Skills
5 26 (5.87%) Legal
6 23 (5.19%) Law
6 23 (5.19%) Public Sector
7 16 (3.61%) Documentation Skills
7 16 (3.61%) Military
8 15 (3.39%) Banking
9 12 (2.71%) Front Office
9 12 (2.71%) Inclusion and Diversity
10 9 (2.03%) Advertising
10 9 (2.03%) Manufacturing
10 9 (2.03%) Retail
11 8 (1.81%) Back Office
12 7 (1.58%) Marketing
13 5 (1.13%) Financial Institution
13 5 (1.13%) Japanese Language
13 5 (1.13%) Local Government
Job Titles
1 126 (28.44%) Analyst
2 65 (14.67%) Support Analyst
3 44 (9.93%) IT Support
3 44 (9.93%) Support Engineer
4 37 (8.35%) Developer
4 37 (8.35%) IT Engineer
5 32 (7.22%) Security Analyst
6 31 (7.00%) Applications Support
7 30 (6.77%) IT Support Engineer
8 29 (6.55%) Infrastructure Engineer
9 27 (6.09%) Consultant
10 24 (5.42%) Security Consultant
10 24 (5.42%) Service Manager
11 23 (5.19%) 3rd Line Support
11 23 (5.19%) Information Analyst
11 23 (5.19%) Information Security Analyst
12 22 (4.97%) 3rd Line Engineer
12 22 (4.97%) 3rd Line Support Engineer
12 22 (4.97%) ServiceNow Developer
13 21 (4.74%) 2nd/3rd Line Support
Libraries, Frameworks & Software Standards
1 30 (6.77%) CSS
2 26 (5.87%) HTML
3 25 (5.64%) .NET
4 22 (4.97%) AngularJS
4 22 (4.97%) Twitter Bootstrap
4 22 (4.97%) Web Services
5 12 (2.71%) FIX Protocol
6 8 (1.81%) .NET Framework
7 6 (1.35%) Oracle Fusion
8 4 (0.90%) Node.js
8 4 (0.90%) WebdriverIO
9 3 (0.68%) ASP.NET
10 2 (0.45%) EDI
10 2 (0.45%) Middleware
10 2 (0.45%) SailPoint
10 2 (0.45%) Software Packaging
11 1 (0.23%) JSON
11 1 (0.23%) RESTful
11 1 (0.23%) XML
11 1 (0.23%) XMPP
Miscellaneous
1 41 (9.26%) Management Information System
2 30 (6.77%) Driving Licence
3 28 (6.32%) CMDB
3 28 (6.32%) Enterprise Storage
4 24 (5.42%) Legacy Systems
5 18 (4.06%) Self-Motivation
6 15 (3.39%) Onboarding
7 10 (2.26%) Analytical Mindset
7 10 (2.26%) Data Centre
8 9 (2.03%) Cyber Threat
9 8 (1.81%) Housing Association
9 8 (1.81%) Linux Command Line
9 8 (1.81%) Public Cloud
9 8 (1.81%) Security Posture
10 6 (1.35%) Hybrid Cloud
11 5 (1.13%) Data Protection Act
11 5 (1.13%) Marketing Technology
12 4 (0.90%) Enterprise Software
12 4 (0.90%) Equities
12 4 (0.90%) Mobile App
Operating Systems
1 118 (26.64%) Windows
2 71 (16.03%) Linux
3 47 (10.61%) Unix
4 27 (6.09%) Windows Server
5 19 (4.29%) Mac OS X
6 15 (3.39%) Windows 10
7 7 (1.58%) Apple iOS
8 6 (1.35%) Ubuntu
9 3 (0.68%) Amazon Linux
9 3 (0.68%) Android
9 3 (0.68%) Mac OS
9 3 (0.68%) Windows Server 2008
10 2 (0.45%) Solaris
10 2 (0.45%) Windows 7
10 2 (0.45%) Windows Server 2012
10 2 (0.45%) Windows Server 2016
10 2 (0.45%) Windows Server 2019
10 2 (0.45%) Windows Vista
11 1 (0.23%) VMS
11 1 (0.23%) Windows Server 2003
Processes & Methodologies
1 161 (36.34%) ITIL
2 111 (25.06%) Change Management
3 109 (24.60%) Service Management
4 92 (20.77%) Problem Management
5 90 (20.32%) Problem-Solving
6 80 (18.06%) Security Operations
7 79 (17.83%) Customer Service
8 76 (17.16%) Cybersecurity
8 76 (17.16%) Incident Response
9 74 (16.70%) ITSM
9 74 (16.70%) Service Delivery
10 67 (15.12%) Information Security
11 66 (14.90%) Continuous Improvement
12 57 (12.87%) Risk Management
13 56 (12.64%) Actionable Insight
14 52 (11.74%) Root Cause Analysis
15 51 (11.51%) DevOps
16 50 (11.29%) Mentoring
17 46 (10.38%) Infrastructure Engineering
18 39 (8.80%) Agile
Programming Languages
1 55 (12.42%) SQL
2 38 (8.58%) PowerShell
3 29 (6.55%) C#
4 20 (4.51%) Bash
5 19 (4.29%) Python
6 16 (3.61%) Java
7 15 (3.39%) JavaScript
8 10 (2.26%) PL/SQL
9 8 (1.81%) MATLAB
9 8 (1.81%) T-SQL
9 8 (1.81%) VB.NET
9 8 (1.81%) VBA
10 2 (0.45%) Kusto Query Language
10 2 (0.45%) VB
11 1 (0.23%) Ladder Logic
Qualifications
1 71 (16.03%) Degree
2 51 (11.51%) Security Cleared
3 34 (7.67%) CISSP
4 33 (7.45%) CISM
4 33 (7.45%) SC Cleared
5 27 (6.09%) Azure Certification
6 26 (5.87%) Microsoft Certification
7 22 (4.97%) ITIL Certification
8 17 (3.84%) CISA
9 14 (3.16%) GCIA
9 14 (3.16%) GCIH
9 14 (3.16%) GREM
10 10 (2.26%) Computer Science Degree
11 9 (2.03%) ISO 27001 Lead Auditor
12 7 (1.58%) CCNA
12 7 (1.58%) Cisco Certification
13 5 (1.13%) CCNP
13 5 (1.13%) DV Cleared
14 4 (0.90%) AWS Certification
14 4 (0.90%) BPSS Clearance
Quality Assurance & Compliance
1 55 (12.42%) ISO/IEC 27001
2 47 (10.61%) SLA
3 23 (5.19%) Cyber Essentials
4 20 (4.51%) JSP 440
4 20 (4.51%) NIST
5 17 (3.84%) GRC
6 11 (2.48%) GDPR
7 6 (1.35%) QA
8 5 (1.13%) Cyber Essentials PLUS
8 5 (1.13%) SOC 2
9 4 (0.90%) California Consumer Privacy Act
9 4 (0.90%) ISO 22301
10 2 (0.45%) Accessibility
10 2 (0.45%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.45%) NCSC
11 1 (0.23%) GxP
11 1 (0.23%) HIPAA
11 1 (0.23%) ISO 9001
System Software
1 75 (16.93%) Active Directory
2 23 (5.19%) Hyper-V
3 19 (4.29%) VMware Infrastructure
4 9 (2.03%) Docker
5 7 (1.58%) vSphere
6 4 (0.90%) Virtual Machines
7 3 (0.68%) Firmware
8 2 (0.45%) Oracle RAC
8 2 (0.45%) Terminal Services
9 1 (0.23%) BitLocker
9 1 (0.23%) Virtual Desktop
9 1 (0.23%) Virtual Servers
9 1 (0.23%) VMware NSX
Systems Management
1 24 (5.42%) Microsoft Intune
2 12 (2.71%) Terraform
3 9 (2.03%) SCCM
4 7 (1.58%) QRadar
5 6 (1.35%) Ansible
6 5 (1.13%) Kubernetes
7 4 (0.90%) Data Guard
7 4 (0.90%) Grafana
7 4 (0.90%) Kibana
8 2 (0.45%) DatAdvantage
8 2 (0.45%) FortiGate
8 2 (0.45%) Oracle RMAN
8 2 (0.45%) Rundeck
8 2 (0.45%) Symantec Endpoint Protection
8 2 (0.45%) vCenter Server
9 1 (0.23%) Failover Clustering
9 1 (0.23%) FTK
9 1 (0.23%) Jamf Pro
9 1 (0.23%) Microsoft Clustering
9 1 (0.23%) Stealthwatch
Vendors
1 113 (25.51%) Microsoft
2 43 (9.71%) VMware
3 39 (8.80%) Oracle
4 37 (8.35%) ServiceNow
5 21 (4.74%) Dell
6 20 (4.51%) Cisco
7 15 (3.39%) SAP
8 13 (2.93%) BMC
8 13 (2.93%) IBM
9 12 (2.71%) Remedy
9 12 (2.71%) Splunk
10 10 (2.26%) Google
11 8 (1.81%) Algorithmics
11 8 (1.81%) ION Trading
12 7 (1.58%) HP
12 7 (1.58%) Meraki
13 6 (1.35%) Adobe
13 6 (1.35%) Ubiquiti
14 5 (1.13%) Sage
14 5 (1.13%) Virgin Media