Incident Management Jobs with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 17 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
17 Apr 2024
Same period 2023 Same period 2022
Rank 246 216 297
Rank change year-on-year -30 +81 +48
Permanent jobs citing Incident Management 427 714 813
As % of all permanent jobs with a WFH option 1.26% 1.62% 1.24%
As % of the Processes & Methodologies category 1.37% 1.68% 1.28%
Number of salaries quoted 306 423 696
10th Percentile £30,899 £31,988 £27,416
25th Percentile £36,750 £37,432 £38,938
Median annual salary (50th Percentile) £52,500 £54,882 £50,173
Median % change year-on-year -4.34% +9.39% +11.49%
75th Percentile £69,688 £72,500 £67,500
90th Percentile £87,500 £84,056 £81,250
UK median annual salary £50,000 £52,000 £46,500
% change year-on-year -3.85% +11.83% -9.71%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,058 42,441 63,655
As % of all permanent jobs with a WFH option 91.89% 96.03% 96.78%
Number of salaries quoted 23,669 29,369 41,216
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,000
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,456 £60,000
% change year-on-year -10.51% +2.43% +9.09%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident Management.

Incident Management salary trend for jobs with a WFH option

Incident Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Incident Management over the 6 months to 17 April 2024.

Incident Management salary histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.15%) SAS
2 15 (3.51%) SharePoint
3 11 (2.58%) Microsoft Exchange
4 5 (1.17%) IIS
5 3 (0.70%) Confluence
5 3 (0.70%) Oracle Service Bus
5 3 (0.70%) WebLogic
6 2 (0.47%) CMS
6 2 (0.47%) WordPress
Applications
1 23 (5.39%) Microsoft Office
2 8 (1.87%) Microsoft Excel
3 7 (1.64%) MS Visio
4 2 (0.47%) Adobe Creative Suite
4 2 (0.47%) Microsoft PowerPoint
5 1 (0.23%) Spreadsheet
Business Applications
1 9 (2.11%) Dynamics CRM
2 7 (1.64%) Remedy ITSM
3 6 (1.41%) SAP S/4HANA
4 5 (1.17%) Oracle ERP
5 3 (0.70%) NEC Housing
5 3 (0.70%) SAP HCM
5 3 (0.70%) SAP MM
6 2 (0.47%) iTrent
6 2 (0.47%) NetSuite
6 2 (0.47%) SAP PP
6 2 (0.47%) SAP SCM
6 2 (0.47%) SAP WM
7 1 (0.23%) Dynamics NAV
7 1 (0.23%) Oracle EBS
7 1 (0.23%) SAP HR
7 1 (0.23%) SAP Payroll
7 1 (0.23%) SAP SD
Cloud Services
1 106 (24.82%) Azure
2 76 (17.80%) Microsoft 365
3 19 (4.45%) AWS
4 18 (4.22%) SaaS
5 15 (3.51%) Power Platform
6 13 (3.04%) Serverless
7 12 (2.81%) Azure Data Factory
7 12 (2.81%) Entra ID
8 11 (2.58%) Azure Functions
8 11 (2.58%) Azure Logic Apps
8 11 (2.58%) Azure Service Bus
9 10 (2.34%) Azure DevOps
9 10 (2.34%) PowerApps
10 6 (1.41%) PaaS
11 5 (1.17%) Amazon EC2
11 5 (1.17%) AWS CloudFormation
11 5 (1.17%) Cloud Computing
11 5 (1.17%) GCP
11 5 (1.17%) Virtual Private Cloud
12 4 (0.94%) Slack
Communications & Networking
1 47 (11.01%) Firewall
2 39 (9.13%) LAN
3 35 (8.20%) SAN
4 33 (7.73%) WAN
5 21 (4.92%) Wi-Fi
6 16 (3.75%) TCP/IP
7 14 (3.28%) DNS
8 13 (3.04%) NAS
9 11 (2.58%) BGP
9 11 (2.58%) DHCP
9 11 (2.58%) Skype
10 10 (2.34%) Network Security
11 9 (2.11%) Internet
12 8 (1.87%) Cisco ASA
12 8 (1.87%) Cisco Nexus
12 8 (1.87%) Wireless
13 7 (1.64%) Cisco IOS
13 7 (1.64%) Spanning Tree
13 7 (1.64%) VPN
14 6 (1.41%) SD-WAN
Database & Business Intelligence
1 44 (10.30%) SQL Server
2 26 (6.09%) MySQL
3 16 (3.75%) RDBMS
3 16 (3.75%) Relational Database
4 13 (3.04%) Oracle Database
5 12 (2.81%) Amazon RDS
6 9 (2.11%) Azure SQL Database
7 8 (1.87%) SQL Server Integration Services
8 6 (1.41%) Power BI
9 4 (0.94%) Redis
10 3 (0.70%) Oracle Database 10g
10 3 (0.70%) Oracle Database 11g
10 3 (0.70%) SAP HANA
10 3 (0.70%) VLDB
11 2 (0.47%) PostgreSQL
12 1 (0.23%) QlikView
Development Applications
1 22 (5.15%) JIRA
2 7 (1.64%) GitLab
3 4 (0.94%) Postman
4 3 (0.70%) Git
5 2 (0.47%) Burp Suite
5 2 (0.47%) HP UFT
5 2 (0.47%) JMeter
5 2 (0.47%) LoadRunner
5 2 (0.47%) Metasploit
5 2 (0.47%) MSTest
5 2 (0.47%) Selenium
5 2 (0.47%) sqlmap
5 2 (0.47%) Team Foundation Server
General
1 198 (46.37%) Social Skills
2 75 (17.56%) Analytical Skills
3 72 (16.86%) Finance
4 36 (8.43%) Organisational Skills
5 31 (7.26%) Legal
5 31 (7.26%) Military
6 23 (5.39%) Public Sector
7 20 (4.68%) Law
8 18 (4.22%) Documentation Skills
9 15 (3.51%) Banking
10 11 (2.58%) Fire and Rescue
10 11 (2.58%) Front Office
10 11 (2.58%) Local Government
11 9 (2.11%) Advertising
11 9 (2.11%) Inclusion and Diversity
11 9 (2.11%) Manufacturing
12 8 (1.87%) Back Office
12 8 (1.87%) Retail
13 7 (1.64%) Marketing
14 6 (1.41%) Police
Job Titles
1 126 (29.51%) Analyst
2 66 (15.46%) Support Analyst
3 40 (9.37%) IT Support
3 40 (9.37%) Support Engineer
4 36 (8.43%) Infrastructure Engineer
5 35 (8.20%) Senior
6 34 (7.96%) IT Engineer
7 33 (7.73%) Developer
8 29 (6.79%) Security Analyst
9 27 (6.32%) IT Support Engineer
10 26 (6.09%) Applications Support
11 25 (5.85%) 2nd Line Support
11 25 (5.85%) Consultant
12 22 (5.15%) Security Consultant
12 22 (5.15%) ServiceNow Developer
13 21 (4.92%) Service Manager
14 20 (4.68%) Cybersecurity Consultant
14 20 (4.68%) DBA
14 20 (4.68%) Oracle DBA
15 19 (4.45%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 29 (6.79%) CSS
2 26 (6.09%) HTML
3 22 (5.15%) AngularJS
3 22 (5.15%) Twitter Bootstrap
3 22 (5.15%) Web Services
4 19 (4.45%) .NET
5 11 (2.58%) FIX Protocol
6 5 (1.17%) Oracle Fusion
7 4 (0.94%) .NET Framework
7 4 (0.94%) Node.js
7 4 (0.94%) WebdriverIO
8 3 (0.70%) ASP.NET
8 3 (0.70%) EDI
9 2 (0.47%) Middleware
9 2 (0.47%) SailPoint
10 1 (0.23%) 802.1X
10 1 (0.23%) RESTful
10 1 (0.23%) Software Packaging
10 1 (0.23%) XML
10 1 (0.23%) XMPP
Miscellaneous
1 49 (11.48%) Management Information System
2 29 (6.79%) Driving Licence
3 28 (6.56%) CMDB
4 25 (5.85%) Enterprise Storage
5 24 (5.62%) Legacy Systems
6 21 (4.92%) Self-Motivation
7 13 (3.04%) Onboarding
8 11 (2.58%) Clustering
8 11 (2.58%) Fat Client
8 11 (2.58%) PKI
8 11 (2.58%) Thin Client
9 9 (2.11%) Cyber Threat
10 8 (1.87%) Data Centre
10 8 (1.87%) Housing Association
11 6 (1.41%) Analytical Mindset
11 6 (1.41%) Enterprise Software
12 5 (1.17%) Marketing Technology
12 5 (1.17%) Security Posture
13 4 (0.94%) Cloud Native
13 4 (0.94%) Distributed Denial-of-Service
Operating Systems
1 118 (27.63%) Windows
2 80 (18.74%) Linux
3 49 (11.48%) Unix
4 27 (6.32%) Windows Server
5 19 (4.45%) Mac OS X
6 17 (3.98%) Windows 10
7 12 (2.81%) Windows Server 2012
7 12 (2.81%) Windows Server 2016
8 6 (1.41%) Ubuntu
8 6 (1.41%) Windows 7
9 5 (1.17%) Android
10 3 (0.70%) Amazon Linux
10 3 (0.70%) Mac OS
10 3 (0.70%) Solaris
10 3 (0.70%) Windows 8
10 3 (0.70%) Windows Server 2008
11 2 (0.47%) Apple iOS
11 2 (0.47%) Windows NT
11 2 (0.47%) Windows Server 2019
11 2 (0.47%) Windows XP
Processes & Methodologies
1 152 (35.60%) ITIL
2 106 (24.82%) Change Management
3 104 (24.36%) Service Management
4 91 (21.31%) Problem Management
5 86 (20.14%) Problem-Solving
6 81 (18.97%) Security Operations
7 80 (18.74%) Incident Response
8 78 (18.27%) Service Delivery
9 76 (17.80%) Cybersecurity
10 70 (16.39%) Customer Service
10 70 (16.39%) ITSM
11 65 (15.22%) Information Security
12 59 (13.82%) Risk Management
13 57 (13.35%) Actionable Insight
13 57 (13.35%) Continuous Improvement
14 50 (11.71%) Mentoring
15 49 (11.48%) Infrastructure Engineering
16 48 (11.24%) Root Cause Analysis
17 47 (11.01%) DevOps
18 40 (9.37%) Agile
Programming Languages
1 58 (13.58%) SQL
2 37 (8.67%) PowerShell
3 25 (5.85%) C#
4 18 (4.22%) Python
5 15 (3.51%) Java
6 13 (3.04%) Bash
7 11 (2.58%) PL/SQL
8 10 (2.34%) JavaScript
9 8 (1.87%) T-SQL
10 4 (0.94%) MATLAB
10 4 (0.94%) VB.NET
10 4 (0.94%) VBA
11 3 (0.70%) Kusto Query Language
12 2 (0.47%) VB
13 1 (0.23%) Ladder Logic
Qualifications
1 75 (17.56%) Degree
2 64 (14.99%) Security Cleared
3 50 (11.71%) SC Cleared
4 29 (6.79%) CISSP
5 28 (6.56%) CISM
6 25 (5.85%) ITIL Certification
7 24 (5.62%) Azure Certification
8 22 (5.15%) Microsoft Certification
9 21 (4.92%) DV Cleared
10 14 (3.28%) GCIA
10 14 (3.28%) GCIH
10 14 (3.28%) GREM
11 13 (3.04%) CISA
12 9 (2.11%) Computer Science Degree
13 6 (1.41%) CCNA
13 6 (1.41%) Cisco Certification
14 5 (1.17%) BPSS Clearance
14 5 (1.17%) CCNP
15 4 (0.94%) ISO 27001 Lead Auditor
16 3 (0.70%) CCSP
Quality Assurance & Compliance
1 51 (11.94%) ISO/IEC 27001
2 47 (11.01%) SLA
3 26 (6.09%) Cyber Essentials
4 21 (4.92%) NIST
5 20 (4.68%) JSP 440
6 11 (2.58%) GRC
7 9 (2.11%) GDPR
8 6 (1.41%) QA
9 5 (1.17%) Cyber Essentials PLUS
9 5 (1.17%) SOC 2
10 4 (0.94%) California Consumer Privacy Act
10 4 (0.94%) ISO 22301
11 2 (0.47%) Accessibility
11 2 (0.47%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.47%) NCSC
12 1 (0.23%) COBIT
12 1 (0.23%) HIPAA
System Software
1 72 (16.86%) Active Directory
2 28 (6.56%) Hyper-V
3 18 (4.22%) VMware Infrastructure
4 16 (3.75%) vSphere
5 11 (2.58%) VMware NSX
6 8 (1.87%) Docker
7 4 (0.94%) Virtual Machines
8 3 (0.70%) Firmware
8 3 (0.70%) Oracle RAC
9 2 (0.47%) Terminal Services
10 1 (0.23%) BitLocker
10 1 (0.23%) Virtual Desktop
Systems Management
1 26 (6.09%) Microsoft Intune
2 13 (3.04%) SCCM
3 11 (2.58%) Failover Clustering
3 11 (2.58%) Microsoft Clustering
3 11 (2.58%) Microsoft Data Protection Manager
4 7 (1.64%) Terraform
5 6 (1.41%) Ansible
6 5 (1.17%) CASB
6 5 (1.17%) Data Guard
7 4 (0.94%) Grafana
7 4 (0.94%) Kibana
7 4 (0.94%) Kubernetes
7 4 (0.94%) QRadar
8 3 (0.70%) Oracle RMAN
9 2 (0.47%) CSIRT
9 2 (0.47%) FortiGate
9 2 (0.47%) Rundeck
10 1 (0.23%) FTK
10 1 (0.23%) Jamf Pro
10 1 (0.23%) Thomson Reuters DACS
Vendors
1 117 (27.40%) Microsoft
2 42 (9.84%) VMware
3 39 (9.13%) Oracle
4 33 (7.73%) ServiceNow
5 24 (5.62%) Cisco
6 20 (4.68%) Dell
7 13 (3.04%) SAP
8 12 (2.81%) IBM
9 10 (2.34%) Splunk
10 9 (2.11%) Google
10 9 (2.11%) Meraki
11 8 (1.87%) Algorithmics
11 8 (1.87%) HP
11 8 (1.87%) ION Trading
12 7 (1.64%) Remedy
13 6 (1.41%) Adobe
13 6 (1.41%) Ubiquiti
14 5 (1.17%) BMC
14 5 (1.17%) Sage
14 5 (1.17%) Virgin Media