Period
to

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 11 August 2022 with a comparison to the same period in the previous 2 years.

Incident Management
UK > Work from Home
6 months to
11 Aug 2022
Same period 2021 Same period 2020
Rank 283 352 249
Rank change year-on-year +69 -103 +31
Permanent jobs citing Incident Management 942 323 57
As % of all permanent jobs with a WFH option 1.24% 0.79% 0.65%
As % of the Processes & Methodologies category 1.29% 0.83% 0.70%
Number of salaries quoted 753 263 41
10th Percentile £30,000 £25,850 £28,500
25th Percentile £39,000 £37,750 £33,750
Median annual salary (50th Percentile) £50,000 £50,000 £45,000
Median % change year-on-year - +11.11% -16.28%
75th Percentile £62,500 £65,000 £62,500
90th Percentile £78,750 £86,000 £85,000
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +11.76%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

All Process and Methodology Skills
Work from Home
Permanent vacancies with a requirement for process or methodology skills 73,249 38,751 8,153
As % of all permanent jobs with a WFH option 96.58% 95.10% 92.32%
Number of salaries quoted 42,958 29,399 7,035
10th Percentile £36,750 £35,000 £35,000
25th Percentile £46,250 £42,500 £42,500
Median annual salary (50th Percentile) £60,189 £55,000 £55,000
Median % change year-on-year +9.43% - -
75th Percentile £80,000 £75,000 £73,750
90th Percentile £95,000 £90,000 £85,000
UK median annual salary £60,000 £55,500 £55,000
% change year-on-year +8.11% +0.91% +4.76%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident Management.

Incident Management salary trend for jobs with a WFH option

Incident Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Incident Management over the 6 months to 11 August 2022.

Incident Management salary histogram for jobs with a WFH option

For the 6 months to 11 August 2022, Incident Management job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for Incident Management.

1 372 (39.49%) ITIL
2 329 (34.93%) Azure
3 318 (33.76%) Microsoft
4 233 (24.73%) Management Information System
4 233 (24.73%) Social Skills
5 229 (24.31%) Windows
6 201 (21.34%) Cybersecurity
7 182 (19.32%) Problem Management
8 181 (19.21%) Information Security
9 175 (18.58%) Finance
9 175 (18.58%) DevOps
10 172 (18.26%) SLA
10 172 (18.26%) AWS
11 169 (17.94%) Change Management
12 162 (17.20%) Service Delivery
13 159 (16.88%) Active Directory
13 159 (16.88%) Problem-Solving
14 157 (16.67%) Agile
15 153 (16.24%) Microsoft 365
16 146 (15.50%) ISO/IEC 27001
17 131 (13.91%) Windows Server
18 126 (13.38%) Python
19 125 (13.27%) Service Management
20 123 (13.06%) Firewall
20 123 (13.06%) Linux
21 122 (12.95%) Security Operations
21 122 (12.95%) Security Cleared
22 110 (11.68%) PowerShell
22 110 (11.68%) Continuous Improvement
23 107 (11.36%) GCP

Incident Management
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (4.56%) SharePoint
2 38 (4.03%) MS Exchange
3 21 (2.23%) Confluence
4 18 (1.91%) IIS
5 17 (1.80%) Cloud Foundry
6 12 (1.27%) Skype for Business
7 6 (0.64%) Apache Spark
8 5 (0.53%) Exchange Server 2013
9 4 (0.42%) ArcGIS
9 4 (0.42%) Ethereum
9 4 (0.42%) Tomcat
10 2 (0.21%) Apache
10 2 (0.21%) Exchange Server 2003
10 2 (0.21%) Jupyter
10 2 (0.21%) WebLogic
10 2 (0.21%) WebSphere
11 1 (0.11%) Apache Airflow
11 1 (0.11%) Oracle Workflow
11 1 (0.11%) SAS
11 1 (0.11%) WordPress
Applications
1 62 (6.58%) Microsoft Office
2 12 (1.27%) Microsoft Excel
3 7 (0.74%) Campfire
4 5 (0.53%) Microsoft PowerPoint
4 5 (0.53%) MS Visio
Business Applications
1 10 (1.06%) Remedy ITSM
2 4 (0.42%) SAP S/4HANA
3 2 (0.21%) Dynamics CRM
3 2 (0.21%) SAP CO
3 2 (0.21%) SAP FI
3 2 (0.21%) SAP FI/CO
4 1 (0.11%) Actimize
4 1 (0.11%) Distributed Ledger
4 1 (0.11%) Kondor
4 1 (0.11%) Oracle Cash Management
4 1 (0.11%) Oracle Payables
4 1 (0.11%) Oracle Receivables
4 1 (0.11%) SAP MM
4 1 (0.11%) SAP Payroll
Cloud Services
1 329 (34.93%) Azure
2 172 (18.26%) AWS
3 153 (16.24%) Microsoft 365
4 107 (11.36%) GCP
5 72 (7.64%) SaaS
6 68 (7.22%) PaaS
7 60 (6.37%) Azure Active Directory
8 48 (5.10%) IaaS
9 46 (4.88%) Azure Sentinel
10 38 (4.03%) Azure DevOps
11 32 (3.40%) AWS Lambda
12 31 (3.29%) Serverless
13 29 (3.08%) Amazon S3
13 29 (3.08%) AWS CloudFormation
14 28 (2.97%) Mimecast
15 27 (2.87%) Amazon EC2
15 27 (2.87%) Cloud Computing
15 27 (2.87%) Heroku
16 26 (2.76%) OneDrive
17 25 (2.65%) Virtual Private Cloud
Communications & Networking
1 123 (13.06%) Firewall
2 71 (7.54%) TCP/IP
3 67 (7.11%) WAN
4 62 (6.58%) DNS
5 53 (5.63%) LAN
6 49 (5.20%) Intrusion Detection
7 45 (4.78%) DHCP
8 38 (4.03%) Network Security
9 26 (2.76%) VPN
10 22 (2.34%) Wireless
11 21 (2.23%) VoIP
12 20 (2.12%) VLAN
13 17 (1.80%) Cisco Nexus
14 16 (1.70%) SAN
15 15 (1.59%) Broadband
15 15 (1.59%) Cisco ASA
16 14 (1.49%) Wi-Fi
17 12 (1.27%) Cisco Firepower
17 12 (1.27%) Skype
18 11 (1.17%) NetScaler
Database & Business Intelligence
1 57 (6.05%) SQL Server
2 44 (4.67%) Elasticsearch
3 41 (4.35%) PostgreSQL
4 27 (2.87%) Relational Database
5 25 (2.65%) MySQL
6 23 (2.44%) Redis
7 22 (2.34%) Data Warehouse
8 21 (2.23%) Amazon RDS
9 17 (1.80%) Power BI
10 8 (0.85%) Oracle Database
10 8 (0.85%) SQL Server Integration Services
11 5 (0.53%) Azure SQL Database
11 5 (0.53%) GIS
11 5 (0.53%) RDBMS
12 4 (0.42%) BigQuery
12 4 (0.42%) Geospatial Data
12 4 (0.42%) MongoDB
12 4 (0.42%) Spatial Data
13 3 (0.32%) Tableau
14 2 (0.21%) Oracle Reports
Development Applications
1 42 (4.46%) Git (software)
2 36 (3.82%) JIRA
3 28 (2.97%) Jenkins
4 16 (1.70%) Bitbucket
5 12 (1.27%) Gerrit
6 10 (1.06%) CircleCI
6 10 (1.06%) Cucumber
6 10 (1.06%) Cypress.io
6 10 (1.06%) Metasploit
6 10 (1.06%) RSpec
6 10 (1.06%) webpack
7 9 (0.96%) GitLab
8 6 (0.64%) Burp Suite
8 6 (0.64%) Selenium
8 6 (0.64%) sqlmap
9 5 (0.53%) Postman
10 4 (0.42%) Snyk
10 4 (0.42%) TeamCity
11 3 (0.32%) Octopus Deploy
12 2 (0.21%) git-flow
General
1 233 (24.73%) Social Skills
2 175 (18.58%) Finance
3 91 (9.66%) Analytical Skills
4 84 (8.92%) Inclusion and Diversity
5 76 (8.07%) Public Sector
6 58 (6.16%) Retail
7 55 (5.84%) Legal
8 47 (4.99%) Manufacturing
9 39 (4.14%) Telecoms
10 32 (3.40%) Marketing
11 29 (3.08%) Presentation Skills
12 28 (2.97%) Law
13 25 (2.65%) Banking
14 24 (2.55%) Influencing Skills
15 22 (2.34%) Organisational Skills
16 16 (1.70%) Games
17 13 (1.38%) Billing
18 12 (1.27%) Documentation Skills
19 11 (1.17%) Pharmaceutical
20 8 (0.85%) Electronics
Job Titles
1 173 (18.37%) Analyst
2 83 (8.81%) Service Manager
3 76 (8.07%) DevOps Engineer
4 60 (6.37%) Security Manager
5 56 (5.94%) Information Manager
6 55 (5.84%) Information Security Manager
7 48 (5.10%) Service Analyst
8 44 (4.67%) Security Analyst
9 41 (4.35%) Incident Manager
9 41 (4.35%) Service Desk Analyst
10 39 (4.14%) Network Engineer
11 38 (4.03%) Security Engineer
12 37 (3.93%) IT Support
12 37 (3.93%) Senior DevOps
12 37 (3.93%) Senior DevOps Engineer
13 36 (3.82%) Cloud Engineer
13 36 (3.82%) Infrastructure Engineer
14 34 (3.61%) Support Engineer
15 32 (3.40%) 3rd Line Engineer
16 31 (3.29%) Support Analyst
Libraries, Frameworks & Software Standards
1 28 (2.97%) Node.js
2 13 (1.38%) Elastic Stack
3 12 (1.27%) .NET
3 12 (1.27%) ActiveMQ
3 12 (1.27%) React
4 11 (1.17%) RabbitMQ
4 11 (1.17%) YAML
5 10 (1.06%) Django
5 10 (1.06%) Jest
5 10 (1.06%) Memcached
5 10 (1.06%) Nuxt
5 10 (1.06%) Ruby on Rails
5 10 (1.06%) Sass
5 10 (1.06%) Vue.js
5 10 (1.06%) Vuex
6 9 (0.96%) Web Services
7 8 (0.85%) LDAP
8 7 (0.74%) EDI
8 7 (0.74%) XML
9 6 (0.64%) SAML
Miscellaneous
1 233 (24.73%) Management Information System
2 64 (6.79%) Cloud Native
3 43 (4.56%) Self-Motivation
4 42 (4.46%) Data Centre
5 40 (4.25%) Public Cloud
6 33 (3.50%) Cyberthreat
7 29 (3.08%) Virtual Team
8 25 (2.65%) NHS
9 24 (2.55%) Data Protection Act
10 19 (2.02%) Cyberattack
10 19 (2.02%) Security Operations Centre
10 19 (2.02%) User Experience
11 18 (1.91%) Legacy Systems
12 17 (1.80%) Blog
13 15 (1.59%) Replication
14 14 (1.49%) Clustering
15 13 (1.38%) CMDB
16 12 (1.27%) iPhone
17 11 (1.17%) AS400
17 11 (1.17%) Cyber Defence
Operating Systems
1 229 (24.31%) Windows
2 131 (13.91%) Windows Server
3 123 (13.06%) Linux
4 68 (7.22%) Windows 10
5 54 (5.73%) Windows Server 2012
6 39 (4.14%) Windows Server 2016
7 33 (3.50%) Unix
7 33 (3.50%) Windows Server 2019
8 20 (2.12%) Windows 7
9 17 (1.80%) Windows Server 2008
10 16 (1.70%) Android
11 12 (1.27%) Apple iOS
12 11 (1.17%) OS/400
13 9 (0.96%) Ubuntu
13 9 (0.96%) Windows Server 2003
14 7 (0.74%) Debian
15 6 (0.64%) Red Hat Enterprise Linux
16 5 (0.53%) zOS
17 4 (0.42%) Kali Linux
18 3 (0.32%) Mac OS
Processes & Methodologies
1 372 (39.49%) ITIL
2 201 (21.34%) Cybersecurity
3 182 (19.32%) Problem Management
4 181 (19.21%) Information Security
5 175 (18.58%) DevOps
6 169 (17.94%) Change Management
7 162 (17.20%) Service Delivery
8 159 (16.88%) Problem-Solving
9 157 (16.67%) Agile
10 125 (13.27%) Service Management
11 122 (12.95%) Security Operations
12 110 (11.68%) Continuous Improvement
13 104 (11.04%) Mentoring
14 103 (10.93%) Incident Response
15 92 (9.77%) Major Incident Management
16 90 (9.55%) Infrastructure as Code
17 87 (9.24%) SIEM
18 86 (9.13%) Data Protection
19 85 (9.02%) Stakeholder Management
20 80 (8.49%) CI/CD
Programming Languages
1 126 (13.38%) Python
2 110 (11.68%) PowerShell
3 89 (9.45%) SQL
4 42 (4.46%) Bash
5 30 (3.18%) Java
6 24 (2.55%) Groovy
6 24 (2.55%) JavaScript
7 16 (1.70%) C
8 14 (1.49%) C#
9 12 (1.27%) C++
9 12 (1.27%) TypeScript
10 11 (1.17%) Ruby
11 10 (1.06%) ES6
11 10 (1.06%) Go
11 10 (1.06%) PHP
12 7 (0.74%) VB.NET
13 6 (0.64%) Perl
13 6 (0.64%) PL/SQL
14 5 (0.53%) JCL
14 5 (0.53%) REXX
Qualifications
1 122 (12.95%) Security Cleared
2 93 (9.87%) SC Cleared
3 89 (9.45%) Degree
4 77 (8.17%) Microsoft Certification
5 51 (5.41%) CISSP
6 48 (5.10%) MCSE
7 37 (3.93%) ITIL Foundation Certificate
8 34 (3.61%) Cisco Certification
9 33 (3.50%) CISM
10 28 (2.97%) ITIL Certification
11 25 (2.65%) MCSA
12 22 (2.34%) CCNP
13 20 (2.12%) CCNA
14 13 (1.38%) Master's Degree
15 9 (0.96%) AWS Certification
16 8 (0.85%) ISEB
17 7 (0.74%) CISA
17 7 (0.74%) Citrix Certification
18 6 (0.64%) GIAC
18 6 (0.64%) OSCP
Quality Assurance & Compliance
1 172 (18.26%) SLA
2 146 (15.50%) ISO/IEC 27001
3 77 (8.17%) GDPR
4 68 (7.22%) PCI DSS
5 59 (6.26%) GRC
6 30 (3.18%) Cyber Essentials
7 26 (2.76%) NIST
8 16 (1.70%) Cyber Essentials PLUS
9 13 (1.38%) COBIT
10 11 (1.17%) NCSC
11 10 (1.06%) ISO 22301
11 10 (1.06%) QA
12 9 (0.96%) Data Quality
13 8 (0.85%) ISO/IEC 27005
14 7 (0.74%) ISO 31000
15 5 (0.53%) SOC 1
15 5 (0.53%) SOC 2
16 3 (0.32%) PMO
17 2 (0.21%) Accessibility
17 2 (0.21%) GxP
System Software
1 159 (16.88%) Active Directory
2 65 (6.90%) VMware Infrastructure
3 58 (6.16%) Docker
4 24 (2.55%) Hyper-V
4 24 (2.55%) Virtual Machines
5 23 (2.44%) vSphere
6 15 (1.59%) VMware Workstation
7 13 (1.38%) XenApp
8 9 (0.96%) Virtual Desktop
9 6 (0.64%) Citrix Hypervisor
9 6 (0.64%) VMware ESXi
10 5 (0.53%) Time Sharing Option
11 4 (0.42%) BitLocker
11 4 (0.42%) Firmware
11 4 (0.42%) OpenSSH
11 4 (0.42%) Terminal Services
11 4 (0.42%) XenDesktop
12 2 (0.21%) iptables
13 1 (0.11%) Virtual Servers
13 1 (0.11%) VirtualBox
Systems Management
1 103 (10.93%) Kubernetes
2 75 (7.96%) Terraform
3 54 (5.73%) SCCM
4 44 (4.67%) Microsoft Intune
5 36 (3.82%) Ansible
6 24 (2.55%) WSUS
7 19 (2.02%) Kibana
7 19 (2.02%) Puppet
8 15 (1.59%) NetBackup
9 14 (1.49%) Prometheus
10 13 (1.38%) Backup Exec
10 13 (1.38%) N-central
10 13 (1.38%) SCSM
10 13 (1.38%) SolarWinds Orion
11 12 (1.27%) Failover Clustering
11 12 (1.27%) HAProxy
11 12 (1.27%) logstash
11 12 (1.27%) ZABBIX
12 11 (1.17%) Single Sign-On
13 10 (1.06%) Active Directory Federation Services
Vendors
1 318 (33.76%) Microsoft
2 83 (8.81%) Cisco
3 78 (8.28%) VMware
4 57 (6.05%) Google
5 54 (5.73%) ServiceNow
6 40 (4.25%) Citrix
7 34 (3.61%) SolarWinds
8 32 (3.40%) Oracle
9 30 (3.18%) Juniper
10 28 (2.97%) Palo Alto
11 27 (2.87%) HP
12 26 (2.76%) SAP
13 22 (2.34%) Splunk
14 21 (2.23%) Forcepoint
14 21 (2.23%) Sophos
15 18 (1.91%) PagerDuty
16 16 (1.70%) Veeam
17 15 (1.59%) Veritas
18 14 (1.49%) CheckPoint
18 14 (1.49%) Qualys