Hybrid/Remote ServiceNow Job Trends

ServiceNow
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring knowledge or experience of ServiceNow products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ServiceNow over the 6 months leading up to 29 March 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
29 Mar 2026
Same period 2025 Same period 2024
Rank 129 167 225
Rank change year-on-year +38 +58 -3
Permanent jobs citing ServiceNow 355 270 423
As % of all permanent jobs with remote/hybrid work options 2.11% 2.09% 1.36%
As % of the Vendors category 6.33% 5.14% 3.37%
Number of salaries quoted 187 249 380
10th Percentile £34,100 £31,250 £35,924
25th Percentile £43,852 £42,500 £50,000
Median annual salary (50th Percentile) £55,000 £66,250 £62,783
Median % change year-on-year -16.98% +5.52% +8.95%
75th Percentile £77,500 £80,000 £85,000
90th Percentile £95,000 £96,250 £90,000
UK median annual salary £65,000 £59,430 £60,000
% change year-on-year +9.37% -0.95% +4.35%

All Vendors
Work from Home

ServiceNow falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with a remote or hybrid options requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 5,610 5,258 12,552
As % of all permanent jobs with a WFH option 33.30% 40.68% 40.46%
Number of salaries quoted 3,453 3,757 10,116
10th Percentile £31,250 £31,500 £31,250
25th Percentile £41,250 £44,000 £41,250
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% -8.33%
75th Percentile £76,250 £75,360 £71,250
90th Percentile £92,500 £95,000 £87,500
UK median annual salary £54,000 £56,000 £50,000
% change year-on-year -3.57% +12.00% -13.04%

ServiceNow
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ServiceNow and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ServiceNow job vacancy trend for remote/hybrid jobs

ServiceNow
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow.

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow

ServiceNow
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ServiceNow over the 6 months to 29 March 2026.

ServiceNow salary histogram for jobs with remote/hybrid work options

ServiceNow
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (3.10%) SharePoint
2 7 (1.97%) Confluence
3 4 (1.13%) Tomcat
3 4 (1.13%) WebSphere
3 4 (1.13%) WebSphere Application Server
4 2 (0.56%) Apache Airflow
4 2 (0.56%) Microsoft Exchange
Applications
1 92 (25.92%) Microsoft Office
2 5 (1.41%) Microsoft Excel
3 4 (1.13%) Microsoft Project
4 1 (0.28%) EngageOne
4 1 (0.28%) Microsoft PowerPoint
Business Applications
1 12 (3.38%) Dynamics CRM
2 10 (2.82%) Remedy ITSM
3 9 (2.54%) Dynamics NAV
3 9 (2.54%) Magento
3 9 (2.54%) Shopify
4 4 (1.13%) SAP HR
5 2 (0.56%) Dynamics AX
6 1 (0.28%) Elite 3E
6 1 (0.28%) Salesforce CRM
6 1 (0.28%) SAP GRC
6 1 (0.28%) SAP S/4HANA
6 1 (0.28%) TIBCO iProcess
6 1 (0.28%) Workday HCM
Cloud Services
1 122 (34.37%) Microsoft 365
2 106 (29.86%) AWS
3 52 (14.65%) Azure
4 23 (6.48%) SaaS
5 14 (3.94%) Entra ID
6 13 (3.66%) Dynamics 365
7 9 (2.54%) AWS Direct Connect
7 9 (2.54%) Virtual Private Cloud
8 7 (1.97%) Power Platform
9 5 (1.41%) Azure DevOps
9 5 (1.41%) GitHub
10 4 (1.13%) Datadog
10 4 (1.13%) GitHub Actions
10 4 (1.13%) Mimecast
11 3 (0.85%) IaaS
11 3 (0.85%) Oracle Service Cloud
11 3 (0.85%) PaaS
12 2 (0.56%) Azure Logic Apps
12 2 (0.56%) Prefect
13 1 (0.28%) ShareGate
Communications & Networking
1 17 (4.79%) VPN
2 12 (3.38%) Wi-Fi
3 9 (2.54%) BGP
3 9 (2.54%) Broadband
3 9 (2.54%) Cisco ASA
3 9 (2.54%) Cisco Firepower
3 9 (2.54%) Cisco ISE
3 9 (2.54%) DNS
3 9 (2.54%) Firewall
3 9 (2.54%) IPsec
3 9 (2.54%) LAN
3 9 (2.54%) MPLS
3 9 (2.54%) NetScaler
3 9 (2.54%) NX-OS
3 9 (2.54%) OSPF
3 9 (2.54%) SD-WAN
3 9 (2.54%) TCP/IP
3 9 (2.54%) VXLAN
3 9 (2.54%) WAN
3 9 (2.54%) WLAN
Database & Business Intelligence
1 18 (5.07%) SQL Server
2 8 (2.25%) DB2
3 5 (1.41%) Power BI
4 4 (1.13%) PostgreSQL
4 4 (1.13%) SQL Server Integration Services
4 4 (1.13%) SQL Server Reporting Services
5 2 (0.56%) Tableau
6 1 (0.28%) Oracle Database
6 1 (0.28%) Relational Database
Development Applications
1 37 (10.42%) JIRA
2 6 (1.69%) Git
3 4 (1.13%) Selenium
3 4 (1.13%) Visual Studio Code
4 2 (0.56%) Cypress.io
4 2 (0.56%) Rational Rhapsody
5 1 (0.28%) JMeter
5 1 (0.28%) Postman
General
1 210 (59.15%) Social Skills
2 94 (26.48%) French Language
3 51 (14.37%) Swedish Language
4 43 (12.11%) Finance
5 32 (9.01%) Law
6 23 (6.48%) Analytical Skills
7 20 (5.63%) Public Sector
8 18 (5.07%) Banking
9 13 (3.66%) Inclusion and Diversity
10 12 (3.38%) Back Office
11 10 (2.82%) Games
12 9 (2.54%) Legal
13 5 (1.41%) Marketing
13 5 (1.41%) Organisational Skills
14 4 (1.13%) German Language
14 4 (1.13%) Investment Banking
14 4 (1.13%) Presentation Skills
15 3 (0.85%) Financial Institution
15 3 (0.85%) Manufacturing
16 2 (0.56%) Retail
Job Titles
1 132 (37.18%) Analyst
2 98 (27.61%) Service Analyst
3 97 (27.32%) Service Desk Analyst
4 29 (8.17%) Developer
5 28 (7.89%) ServiceNow Developer
6 25 (7.04%) Support Analyst
7 24 (6.76%) Senior
8 20 (5.63%) Applications Support
9 18 (5.07%) Consultant
9 18 (5.07%) IT Manager
10 17 (4.79%) Lead
11 16 (4.51%) Infrastructure Support
12 15 (4.23%) Applications Support Analyst
13 14 (3.94%) Infrastructure Manager
14 13 (3.66%) Service Manager
14 13 (3.66%) ServiceNow Consultant
14 13 (3.66%) Support Manager
15 12 (3.38%) Architect
15 12 (3.38%) Infrastructure Support Manager
16 11 (3.10%) IT Analyst
Libraries, Frameworks & Software Standards
1 22 (6.20%) REST
2 19 (5.35%) SOAP
3 12 (3.38%) Middleware
4 10 (2.82%) CSS
4 10 (2.82%) HTML
5 8 (2.25%) LDAP
6 7 (1.97%) JSON
6 7 (1.97%) Web Services
7 6 (1.69%) XML
8 5 (1.41%) .NET
9 4 (1.13%) LAPP Stack
9 4 (1.13%) OpenTelemetry
9 4 (1.13%) SAML
9 4 (1.13%) WebSphere MQ
10 3 (0.85%) JDBC
11 2 (0.56%) AngularJS
11 2 (0.56%) Kafka
11 2 (0.56%) Playwright
11 2 (0.56%) RabbitMQ
12 1 (0.28%) JWT
Miscellaneous
1 27 (7.61%) Onboarding
2 18 (5.07%) Management Information System
3 16 (4.51%) CMDB
4 14 (3.94%) Data Centre
4 14 (3.94%) Product Ownership
5 8 (2.25%) Cyber Threat
6 7 (1.97%) Cyberattack
6 7 (1.97%) Enterprise Software
7 5 (1.41%) Private Cloud
7 5 (1.41%) Public Cloud
8 4 (1.13%) Driving Licence
8 4 (1.13%) Legacy Applications
8 4 (1.13%) Linux Command Line
9 3 (0.85%) AI Agents
9 3 (0.85%) Analytical Mindset
9 3 (0.85%) Virtual Team
10 2 (0.56%) NHS
10 2 (0.56%) PMI
10 2 (0.56%) Social Media
11 1 (0.28%) Security Posture
Operating Systems
1 52 (14.65%) Windows
2 25 (7.04%) Windows 10
3 15 (4.23%) Linux
4 10 (2.82%) Windows Server
5 5 (1.41%) Unix
6 4 (1.13%) Red Hat Enterprise Linux
7 3 (0.85%) Android
7 3 (0.85%) Apple iOS
8 1 (0.28%) Windows Server 2016
8 1 (0.28%) Windows Server 2019
Processes & Methodologies
1 222 (62.54%) ITSM
2 202 (56.90%) ITIL
3 114 (32.11%) Customer Service
4 92 (25.92%) Performance Metrics
5 76 (21.41%) Continuous Improvement
6 66 (18.59%) Problem-Solving
7 63 (17.75%) Service Management
8 56 (15.77%) Service Delivery
9 47 (13.24%) Stakeholder Management
10 46 (12.96%) Agile
11 42 (11.83%) Mentoring
12 34 (9.58%) Change Management
13 25 (7.04%) User Experience
14 22 (6.20%) Asset Management
14 22 (6.20%) CRM
14 22 (6.20%) DevOps
15 21 (5.92%) Decision-Making
15 21 (5.92%) Stakeholder Engagement
16 20 (5.63%) Roadmaps
17 19 (5.35%) Coaching
Programming Languages
1 25 (7.04%) JavaScript
2 22 (6.20%) SQL
3 11 (3.10%) Python
4 9 (2.54%) T-SQL
5 8 (2.25%) PowerShell
6 5 (1.41%) C#
6 5 (1.41%) Java
7 4 (1.13%) PL/SQL
7 4 (1.13%) VB.NET
8 2 (0.56%) TypeScript
Qualifications
1 116 (32.68%) Degree
2 95 (26.76%) Microsoft Certification
3 92 (25.92%) AWS Certification
3 92 (25.92%) MCSE
4 16 (4.51%) ITIL Certification
5 15 (4.23%) Security Cleared
6 9 (2.54%) PMI Certification
6 9 (2.54%) SC Cleared
7 7 (1.97%) PMP
8 5 (1.41%) Azure Certification
8 5 (1.41%) ITIL Foundation Certificate
9 4 (1.13%) Microsoft Certified Professional
9 4 (1.13%) MOS
10 2 (0.56%) Postgraduate
11 1 (0.28%) A+ Certification
11 1 (0.28%) DBS Check
11 1 (0.28%) ISTQB
11 1 (0.28%) Oracle Certification
11 1 (0.28%) PRINCE2 Certification
11 1 (0.28%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 97 (27.32%) QA
2 8 (2.25%) Accessibility
2 8 (2.25%) GDPR
3 7 (1.97%) Data Quality
3 7 (1.97%) SLA
4 4 (1.13%) PMO
5 3 (0.85%) GRC
5 3 (0.85%) NIST
6 2 (0.56%) ISO/IEC 19770
7 1 (0.28%) ISO/IEC 27001
7 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.28%) NIST 800
7 1 (0.28%) Sarbanes-Oxley
7 1 (0.28%) SOC 2
7 1 (0.28%) WCAG
System Software
1 34 (9.58%) Active Directory
2 4 (1.13%) VMware Infrastructure
3 1 (0.28%) Docker
Systems Management
1 19 (5.35%) SCCM
2 8 (2.25%) Ansible
2 8 (2.25%) Single Sign-On
3 7 (1.97%) Microsoft Intune
4 6 (1.69%) Terraform
5 5 (1.41%) Kubernetes
6 4 (1.13%) Packer
7 2 (0.56%) Argo
7 2 (0.56%) Puppet
7 2 (0.56%) Salt
8 1 (0.28%) Active Directory Federation Services
8 1 (0.28%) Forefront Identity Manager
8 1 (0.28%) RSA Archer
Vendors
1 136 (38.31%) Microsoft
2 21 (5.92%) SolarWinds
3 14 (3.94%) Workday
4 13 (3.66%) Cisco
4 13 (3.66%) Dynatrace
5 11 (3.10%) BMC
6 10 (2.82%) Remedy
6 10 (2.82%) SAP
7 9 (2.54%) CheckPoint
7 9 (2.54%) ConnectWise
7 9 (2.54%) Fortinet
7 9 (2.54%) Meraki
7 9 (2.54%) WooCommerce
8 8 (2.25%) Oracle
9 7 (1.97%) Citrix
10 5 (1.41%) Freshdesk
10 5 (1.41%) Salesforce
10 5 (1.41%) Splunk
11 4 (1.13%) AppDynamics
11 4 (1.13%) Palo Alto