Hybrid/Remote ServiceNow Job Trends

ServiceNow
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring knowledge or experience of ServiceNow products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ServiceNow over the 6 months leading up to 17 March 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
17 Mar 2026
Same period 2025 Same period 2024
Rank 125 173 216
Rank change year-on-year +48 +43 -4
Permanent jobs citing ServiceNow 359 283 421
As % of all permanent jobs with remote/hybrid work options 2.13% 2.08% 1.40%
As % of the Vendors category 5.94% 5.18% 3.43%
Number of salaries quoted 180 255 376
10th Percentile £36,125 £31,250 £35,924
25th Percentile £44,717 £41,875 £49,881
Median annual salary (50th Percentile) £55,000 £64,850 £62,783
Median % change year-on-year -15.19% +3.29% +8.95%
75th Percentile £78,750 £76,875 £85,000
90th Percentile £95,000 £96,250 £90,000
UK median annual salary £65,000 £57,500 £60,000
% change year-on-year +13.04% -4.17% +4.35%

All Vendors
Work from Home

ServiceNow falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with a remote or hybrid options requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 6,039 5,460 12,257
As % of all permanent jobs with a WFH option 35.75% 40.22% 40.84%
Number of salaries quoted 3,361 3,673 10,034
10th Percentile £31,250 £32,000 £31,250
25th Percentile £41,250 £45,000 £41,250
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% -8.33%
75th Percentile £75,000 £76,250 £71,250
90th Percentile £90,000 £95,000 £87,500
UK median annual salary £52,500 £57,000 £50,000
% change year-on-year -7.89% +14.00% -13.04%

ServiceNow
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ServiceNow and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ServiceNow job vacancy trend for remote/hybrid jobs

ServiceNow
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow.

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow

ServiceNow
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ServiceNow over the 6 months to 17 March 2026.

ServiceNow salary histogram for jobs with remote/hybrid work options

ServiceNow
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (2.79%) SharePoint
2 7 (1.95%) Confluence
3 5 (1.39%) Tomcat
3 5 (1.39%) WebSphere
3 5 (1.39%) WebSphere Application Server
4 2 (0.56%) Microsoft Exchange
Applications
1 105 (29.25%) Microsoft Office
2 5 (1.39%) Microsoft Excel
3 3 (0.84%) Microsoft Project
4 1 (0.28%) EngageOne
4 1 (0.28%) Microsoft PowerPoint
4 1 (0.28%) MS Visio
Business Applications
1 12 (3.34%) Remedy ITSM
2 10 (2.79%) Dynamics CRM
3 9 (2.51%) Dynamics NAV
3 9 (2.51%) Magento
3 9 (2.51%) Shopify
4 3 (0.84%) SAP HR
4 3 (0.84%) Workday HCM
5 2 (0.56%) Dynamics AX
6 1 (0.28%) Elite 3E
6 1 (0.28%) Salesforce CRM
6 1 (0.28%) SAP GRC
6 1 (0.28%) SAP S/4HANA
6 1 (0.28%) TIBCO iProcess
Cloud Services
1 130 (36.21%) Microsoft 365
2 120 (33.43%) AWS
3 50 (13.93%) Azure
4 23 (6.41%) SaaS
5 13 (3.62%) Dynamics 365
6 11 (3.06%) Entra ID
7 9 (2.51%) AWS Direct Connect
7 9 (2.51%) Virtual Private Cloud
8 7 (1.95%) Power Platform
9 6 (1.67%) Azure DevOps
10 4 (1.11%) Azure Logic Apps
10 4 (1.11%) Datadog
10 4 (1.11%) Mimecast
11 3 (0.84%) Boomi
11 3 (0.84%) GitHub
11 3 (0.84%) Oracle Service Cloud
12 2 (0.56%) GitHub Actions
12 2 (0.56%) IaaS
12 2 (0.56%) PaaS
13 1 (0.28%) Microsoft Copilot
Communications & Networking
1 16 (4.46%) VPN
2 12 (3.34%) Wi-Fi
3 9 (2.51%) BGP
3 9 (2.51%) Broadband
3 9 (2.51%) Cisco ASA
3 9 (2.51%) Cisco Firepower
3 9 (2.51%) Cisco ISE
3 9 (2.51%) Firewall
3 9 (2.51%) IPsec
3 9 (2.51%) LAN
3 9 (2.51%) MPLS
3 9 (2.51%) NetScaler
3 9 (2.51%) NX-OS
3 9 (2.51%) OSPF
3 9 (2.51%) SD-WAN
3 9 (2.51%) VXLAN
3 9 (2.51%) WAN
3 9 (2.51%) WLAN
4 8 (2.23%) SSL
5 7 (1.95%) DNS
Database & Business Intelligence
1 16 (4.46%) SQL Server
2 9 (2.51%) DB2
3 5 (1.39%) PostgreSQL
3 5 (1.39%) Power BI
4 4 (1.11%) SQL Server Integration Services
4 4 (1.11%) SQL Server Reporting Services
5 2 (0.56%) Tableau
6 1 (0.28%) Oracle Database
6 1 (0.28%) Relational Database
Development Applications
1 37 (10.31%) JIRA
2 4 (1.11%) Git
3 3 (0.84%) Selenium
4 2 (0.56%) Cypress.io
4 2 (0.56%) Rational Rhapsody
4 2 (0.56%) Visual Studio Code
5 1 (0.28%) JMeter
5 1 (0.28%) Postman
General
1 220 (61.28%) Social Skills
2 107 (29.81%) French Language
3 64 (17.83%) Swedish Language
4 46 (12.81%) Finance
5 31 (8.64%) Law
6 23 (6.41%) Banking
7 22 (6.13%) Analytical Skills
8 21 (5.85%) Public Sector
9 12 (3.34%) Back Office
9 12 (3.34%) Inclusion and Diversity
10 10 (2.79%) Games
11 9 (2.51%) Legal
12 5 (1.39%) Investment Banking
12 5 (1.39%) Marketing
13 4 (1.11%) Presentation Skills
14 3 (0.84%) Financial Institution
14 3 (0.84%) German Language
14 3 (0.84%) Organisational Skills
15 2 (0.56%) Manufacturing
15 2 (0.56%) Retail
Job Titles
1 142 (39.55%) Analyst
2 111 (30.92%) Service Analyst
3 110 (30.64%) Service Desk Analyst
4 29 (8.08%) Developer
4 29 (8.08%) ServiceNow Developer
5 25 (6.96%) Senior
6 22 (6.13%) Support Analyst
7 20 (5.57%) Applications Support
8 17 (4.74%) Consultant
8 17 (4.74%) Infrastructure Support
8 17 (4.74%) IT Manager
9 16 (4.46%) Lead
10 14 (3.90%) Applications Support Analyst
10 14 (3.90%) Infrastructure Manager
11 13 (3.62%) Support Manager
12 12 (3.34%) Architect
12 12 (3.34%) Infrastructure Support Manager
12 12 (3.34%) Service Manager
12 12 (3.34%) ServiceNow Consultant
13 11 (3.06%) IT Analyst
Libraries, Frameworks & Software Standards
1 25 (6.96%) REST
2 22 (6.13%) SOAP
3 12 (3.34%) Middleware
4 10 (2.79%) CSS
4 10 (2.79%) HTML
5 9 (2.51%) LDAP
6 8 (2.23%) Web Services
7 7 (1.95%) JSON
8 6 (1.67%) SAML
8 6 (1.67%) XML
9 5 (1.39%) LAPP Stack
9 5 (1.39%) WebSphere MQ
10 4 (1.11%) .NET
10 4 (1.11%) OpenTelemetry
11 3 (0.84%) JDBC
12 2 (0.56%) AngularJS
12 2 (0.56%) Playwright
13 1 (0.28%) JWT
13 1 (0.28%) Oracle Fusion
13 1 (0.28%) SailPoint
Miscellaneous
1 25 (6.96%) Onboarding
2 18 (5.01%) Management Information System
3 16 (4.46%) Product Ownership
4 14 (3.90%) CMDB
4 14 (3.90%) Data Centre
5 8 (2.23%) Cyber Threat
6 7 (1.95%) Cyberattack
7 5 (1.39%) Enterprise Software
7 5 (1.39%) Linux Command Line
8 4 (1.11%) Legacy Applications
9 3 (0.84%) Analytical Mindset
9 3 (0.84%) PMI
9 3 (0.84%) Private Cloud
9 3 (0.84%) Public Cloud
9 3 (0.84%) Virtual Team
10 2 (0.56%) NHS
10 2 (0.56%) Social Media
11 1 (0.28%) FMCG
11 1 (0.28%) Taxonomies
11 1 (0.28%) TRADACOMS
Operating Systems
1 46 (12.81%) Windows
2 22 (6.13%) Windows 10
3 13 (3.62%) Linux
4 7 (1.95%) Windows Server
5 6 (1.67%) Unix
6 5 (1.39%) Red Hat Enterprise Linux
7 3 (0.84%) Android
7 3 (0.84%) Apple iOS
8 1 (0.28%) Windows Server 2016
8 1 (0.28%) Windows Server 2019
Processes & Methodologies
1 231 (64.35%) ITSM
2 215 (59.89%) ITIL
3 123 (34.26%) Customer Service
4 105 (29.25%) Performance Metrics
5 71 (19.78%) Continuous Improvement
6 59 (16.43%) Problem-Solving
6 59 (16.43%) Service Management
7 53 (14.76%) Service Delivery
8 46 (12.81%) Agile
9 43 (11.98%) Stakeholder Management
10 42 (11.70%) Mentoring
11 33 (9.19%) Change Management
12 28 (7.80%) Asset Management
13 25 (6.96%) User Experience
14 21 (5.85%) Coaching
14 21 (5.85%) Decision-Making
14 21 (5.85%) Roadmaps
15 20 (5.57%) CRM
16 19 (5.29%) DevOps
16 19 (5.29%) Stakeholder Engagement
Programming Languages
1 28 (7.80%) JavaScript
2 20 (5.57%) SQL
3 12 (3.34%) Python
4 9 (2.51%) T-SQL
5 8 (2.23%) PowerShell
6 4 (1.11%) C#
6 4 (1.11%) PL/SQL
6 4 (1.11%) VB.NET
7 3 (0.84%) Java
8 2 (0.56%) TypeScript
Qualifications
1 128 (35.65%) Degree
2 108 (30.08%) Microsoft Certification
3 106 (29.53%) AWS Certification
4 105 (29.25%) MCSE
5 17 (4.74%) ITIL Certification
6 15 (4.18%) Security Cleared
7 10 (2.79%) PMI Certification
8 9 (2.51%) SC Cleared
9 8 (2.23%) PMP
10 5 (1.39%) ITIL Foundation Certificate
11 4 (1.11%) Microsoft Certified Professional
11 4 (1.11%) MOS
12 3 (0.84%) Azure Certification
13 2 (0.56%) Postgraduate
14 1 (0.28%) BPSS Clearance
14 1 (0.28%) CBAP
14 1 (0.28%) DBS Check
14 1 (0.28%) ISTQB
14 1 (0.28%) PRINCE2 Practitioner
14 1 (0.28%) SAFe Agilist
Quality Assurance & Compliance
1 110 (30.64%) QA
2 10 (2.79%) GDPR
3 8 (2.23%) SLA
4 7 (1.95%) Accessibility
4 7 (1.95%) Data Quality
5 4 (1.11%) PMO
6 3 (0.84%) GRC
6 3 (0.84%) NIST
7 2 (0.56%) ISO/IEC 19770
8 1 (0.28%) ISO/IEC 27001
8 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.28%) NIST 800
8 1 (0.28%) Sarbanes-Oxley
8 1 (0.28%) SOC 2
8 1 (0.28%) WCAG
System Software
1 28 (7.80%) Active Directory
2 2 (0.56%) VMware Infrastructure
3 1 (0.28%) Docker
Systems Management
1 18 (5.01%) SCCM
2 9 (2.51%) Single Sign-On
3 5 (1.39%) Microsoft Intune
4 4 (1.11%) Ansible
4 4 (1.11%) Terraform
5 3 (0.84%) Kubernetes
6 2 (0.56%) Packer
7 1 (0.28%) Active Directory Federation Services
7 1 (0.28%) Forefront Identity Manager
7 1 (0.28%) RSA Archer
Vendors
1 142 (39.55%) Microsoft
2 21 (5.85%) SolarWinds
3 15 (4.18%) Workday
4 13 (3.62%) BMC
4 13 (3.62%) Dynatrace
5 12 (3.34%) Remedy
6 11 (3.06%) Cisco
7 9 (2.51%) CheckPoint
7 9 (2.51%) ConnectWise
7 9 (2.51%) Fortinet
7 9 (2.51%) Meraki
7 9 (2.51%) WooCommerce
8 7 (1.95%) SAP
9 6 (1.67%) Citrix
10 5 (1.39%) IBM
10 5 (1.39%) Oracle
10 5 (1.39%) Red Hat
10 5 (1.39%) Salesforce
10 5 (1.39%) Splunk
11 4 (1.11%) AppDynamics