Hybrid/Remote ServiceNow Job Trends

ServiceNow
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring knowledge or experience of ServiceNow products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ServiceNow over the 6 months leading up to 4 April 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
4 Apr 2026
Same period 2025 Same period 2024
Rank 120 164 227
Rank change year-on-year +44 +63 -13
Permanent jobs citing ServiceNow 362 282 426
As % of all permanent jobs with remote/hybrid work options 2.14% 2.19% 1.35%
As % of the Vendors category 6.67% 5.33% 3.35%
Number of salaries quoted 195 260 383
10th Percentile £37,900 £31,250 £35,924
25th Percentile £44,986 £43,290 £49,941
Median annual salary (50th Percentile) £55,000 £67,500 £62,783
Median % change year-on-year -18.52% +7.51% +8.60%
75th Percentile £77,500 £83,438 £85,000
90th Percentile £96,500 £96,250 £90,000
UK median annual salary £65,000 £60,000 £60,000
% change year-on-year +8.33% - +4.35%

All Vendors
Work from Home

ServiceNow falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with a remote or hybrid options requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 5,429 5,293 12,731
As % of all permanent jobs with a WFH option 32.11% 41.13% 40.48%
Number of salaries quoted 3,471 3,794 10,148
10th Percentile £31,250 £31,500 £31,250
25th Percentile £42,000 £43,750 £41,250
Median annual salary (50th Percentile) £58,728 £60,000 £55,000
Median % change year-on-year -2.12% +9.09% -8.33%
75th Percentile £76,250 £76,250 £71,250
90th Percentile £92,500 £96,250 £87,500
UK median annual salary £55,000 £55,500 £50,000
% change year-on-year -0.90% +11.00% -13.04%

ServiceNow
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ServiceNow and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ServiceNow job vacancy trend for remote/hybrid jobs

ServiceNow
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow.

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow

ServiceNow
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ServiceNow over the 6 months to 4 April 2026.

ServiceNow salary histogram for jobs with remote/hybrid work options

ServiceNow
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (3.04%) SharePoint
2 7 (1.93%) Confluence
3 3 (0.83%) Tomcat
3 3 (0.83%) WebSphere
3 3 (0.83%) WebSphere Application Server
4 2 (0.55%) Apache Airflow
4 2 (0.55%) Microsoft Exchange
Applications
1 92 (25.41%) Microsoft Office
2 5 (1.38%) Microsoft Excel
3 4 (1.10%) Microsoft Project
4 1 (0.28%) EngageOne
4 1 (0.28%) Microsoft PowerPoint
Business Applications
1 12 (3.31%) Dynamics CRM
2 10 (2.76%) Remedy ITSM
3 9 (2.49%) Dynamics NAV
3 9 (2.49%) Magento
3 9 (2.49%) Shopify
4 4 (1.10%) SAP HR
5 3 (0.83%) Cloudability
6 2 (0.55%) Dynamics AX
7 1 (0.28%) Elite 3E
7 1 (0.28%) Salesforce CRM
7 1 (0.28%) SAP GRC
7 1 (0.28%) SAP S/4HANA
7 1 (0.28%) TIBCO iProcess
Cloud Services
1 123 (33.98%) Microsoft 365
2 108 (29.83%) AWS
3 56 (15.47%) Azure
4 22 (6.08%) SaaS
5 17 (4.70%) Entra ID
6 15 (4.14%) Dynamics 365
7 9 (2.49%) AWS Direct Connect
7 9 (2.49%) Virtual Private Cloud
8 7 (1.93%) Power Platform
9 5 (1.38%) GitHub
10 4 (1.10%) Azure DevOps
10 4 (1.10%) Datadog
10 4 (1.10%) GitHub Actions
10 4 (1.10%) Mimecast
11 3 (0.83%) GCP
11 3 (0.83%) IaaS
11 3 (0.83%) Oracle Service Cloud
11 3 (0.83%) PaaS
12 2 (0.55%) Prefect
13 1 (0.28%) Microsoft Copilot
Communications & Networking
1 17 (4.70%) VPN
2 12 (3.31%) Wi-Fi
3 9 (2.49%) BGP
3 9 (2.49%) Broadband
3 9 (2.49%) Cisco ASA
3 9 (2.49%) Cisco Firepower
3 9 (2.49%) Cisco ISE
3 9 (2.49%) DNS
3 9 (2.49%) Firewall
3 9 (2.49%) IPsec
3 9 (2.49%) LAN
3 9 (2.49%) MPLS
3 9 (2.49%) NetScaler
3 9 (2.49%) NX-OS
3 9 (2.49%) OSPF
3 9 (2.49%) SD-WAN
3 9 (2.49%) TCP/IP
3 9 (2.49%) VXLAN
3 9 (2.49%) WAN
3 9 (2.49%) WLAN
Database & Business Intelligence
1 18 (4.97%) SQL Server
2 7 (1.93%) DB2
3 5 (1.38%) Power BI
4 4 (1.10%) SQL Server Integration Services
4 4 (1.10%) SQL Server Reporting Services
5 3 (0.83%) PostgreSQL
6 2 (0.55%) Tableau
7 1 (0.28%) Oracle Database
Development Applications
1 34 (9.39%) JIRA
2 6 (1.66%) Git
3 4 (1.10%) Selenium
3 4 (1.10%) Visual Studio Code
4 2 (0.55%) Cypress.io
4 2 (0.55%) Rational Rhapsody
5 1 (0.28%) JMeter
5 1 (0.28%) Postman
General
1 207 (57.18%) Social Skills
2 94 (25.97%) French Language
3 51 (14.09%) Swedish Language
4 45 (12.43%) Finance
5 31 (8.56%) Law
6 22 (6.08%) Analytical Skills
7 20 (5.52%) Public Sector
8 17 (4.70%) Banking
9 15 (4.14%) Inclusion and Diversity
10 11 (3.04%) Back Office
11 10 (2.76%) Games
12 9 (2.49%) Legal
13 5 (1.38%) Organisational Skills
14 4 (1.10%) German Language
14 4 (1.10%) Marketing
14 4 (1.10%) Presentation Skills
15 3 (0.83%) Financial Institution
15 3 (0.83%) Investment Banking
15 3 (0.83%) Manufacturing
16 2 (0.55%) Telecoms
Job Titles
1 135 (37.29%) Analyst
2 98 (27.07%) Service Analyst
3 97 (26.80%) Service Desk Analyst
4 27 (7.46%) Developer
5 26 (7.18%) ServiceNow Developer
6 25 (6.91%) Senior
6 25 (6.91%) Support Analyst
7 19 (5.25%) Consultant
7 19 (5.25%) IT Manager
8 18 (4.97%) Applications Support
9 17 (4.70%) Lead
10 16 (4.42%) Architect
11 15 (4.14%) Applications Support Analyst
11 15 (4.14%) Infrastructure Support
12 14 (3.87%) Infrastructure Manager
12 14 (3.87%) Service Manager
12 14 (3.87%) ServiceNow Consultant
13 13 (3.59%) Senior Analyst
13 13 (3.59%) ServiceNow Architect
14 12 (3.31%) Project Manager
Libraries, Frameworks & Software Standards
1 21 (5.80%) REST
2 18 (4.97%) SOAP
3 12 (3.31%) Middleware
4 9 (2.49%) CSS
4 9 (2.49%) HTML
5 7 (1.93%) JSON
6 6 (1.66%) LDAP
6 6 (1.66%) Web Services
6 6 (1.66%) XML
7 5 (1.38%) .NET
8 4 (1.10%) OpenTelemetry
9 3 (0.83%) JDBC
9 3 (0.83%) LAPP Stack
9 3 (0.83%) SAML
9 3 (0.83%) WebSphere MQ
10 2 (0.55%) AngularJS
10 2 (0.55%) Kafka
10 2 (0.55%) Playwright
10 2 (0.55%) RabbitMQ
11 1 (0.28%) JWT
Miscellaneous
1 27 (7.46%) Onboarding
2 16 (4.42%) CMDB
2 16 (4.42%) Management Information System
3 14 (3.87%) Data Centre
3 14 (3.87%) Product Ownership
4 8 (2.21%) Cyber Threat
5 7 (1.93%) Cyberattack
5 7 (1.93%) Enterprise Software
6 5 (1.38%) Private Cloud
6 5 (1.38%) Public Cloud
7 4 (1.10%) Driving Licence
7 4 (1.10%) Legacy Applications
8 3 (0.83%) AI Agents
8 3 (0.83%) Analytical Mindset
8 3 (0.83%) Linux Command Line
8 3 (0.83%) Virtual Team
9 2 (0.55%) Data Structures
9 2 (0.55%) NHS
9 2 (0.55%) PMI
9 2 (0.55%) Social Media
Operating Systems
1 52 (14.36%) Windows
2 25 (6.91%) Windows 10
3 14 (3.87%) Linux
4 10 (2.76%) Windows Server
5 4 (1.10%) Unix
6 3 (0.83%) Android
6 3 (0.83%) Apple iOS
6 3 (0.83%) Red Hat Enterprise Linux
7 1 (0.28%) Windows Server 2016
7 1 (0.28%) Windows Server 2019
Processes & Methodologies
1 225 (62.15%) ITSM
2 200 (55.25%) ITIL
3 113 (31.22%) Customer Service
4 92 (25.41%) Performance Metrics
5 76 (20.99%) Continuous Improvement
6 64 (17.68%) Service Management
7 63 (17.40%) Problem-Solving
8 56 (15.47%) Service Delivery
9 47 (12.98%) Agile
9 47 (12.98%) Stakeholder Management
10 43 (11.88%) Mentoring
11 32 (8.84%) Change Management
12 25 (6.91%) User Experience
13 24 (6.63%) Stakeholder Engagement
14 22 (6.08%) Decision-Making
15 21 (5.80%) Asset Management
15 21 (5.80%) CRM
16 20 (5.52%) DevOps
17 19 (5.25%) AI
17 19 (5.25%) Roadmaps
Programming Languages
1 22 (6.08%) JavaScript
1 22 (6.08%) SQL
2 9 (2.49%) Python
2 9 (2.49%) T-SQL
3 7 (1.93%) PowerShell
4 5 (1.38%) C#
4 5 (1.38%) Java
5 4 (1.10%) PL/SQL
5 4 (1.10%) VB.NET
6 2 (0.55%) TypeScript
Qualifications
1 117 (32.32%) Degree
2 97 (26.80%) Microsoft Certification
3 94 (25.97%) AWS Certification
4 92 (25.41%) MCSE
5 19 (5.25%) Security Cleared
6 15 (4.14%) ITIL Certification
7 9 (2.49%) PMI Certification
7 9 (2.49%) SC Cleared
8 7 (1.93%) PMP
9 5 (1.38%) Azure Certification
9 5 (1.38%) ITIL Foundation Certificate
10 4 (1.10%) Microsoft Certified Professional
10 4 (1.10%) MOS
11 3 (0.83%) AWS Certified Solutions Architect
12 1 (0.28%) A+ Certification
12 1 (0.28%) ISTQB
12 1 (0.28%) Oracle Certification
12 1 (0.28%) Postgraduate
12 1 (0.28%) PRINCE2 Certification
12 1 (0.28%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 100 (27.62%) QA
2 9 (2.49%) Data Quality
3 8 (2.21%) Accessibility
4 7 (1.93%) GDPR
5 5 (1.38%) SLA
6 4 (1.10%) PMO
7 3 (0.83%) GRC
7 3 (0.83%) NIST
8 2 (0.55%) ISO/IEC 19770
8 2 (0.55%) ISO/IEC 27001
9 1 (0.28%) Cyber Essentials
9 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.28%) NIST 800
9 1 (0.28%) Sarbanes-Oxley
9 1 (0.28%) SOC 2
9 1 (0.28%) WCAG
System Software
1 36 (9.94%) Active Directory
2 4 (1.10%) VMware Infrastructure
3 1 (0.28%) Docker
Systems Management
1 19 (5.25%) SCCM
2 8 (2.21%) Ansible
2 8 (2.21%) Microsoft Intune
3 7 (1.93%) Single Sign-On
4 6 (1.66%) Terraform
5 5 (1.38%) Kubernetes
6 4 (1.10%) Packer
7 2 (0.55%) Argo
7 2 (0.55%) Puppet
7 2 (0.55%) Salt
8 1 (0.28%) Active Directory Federation Services
8 1 (0.28%) Forefront Identity Manager
8 1 (0.28%) RSA Archer
Vendors
1 142 (39.23%) Microsoft
2 21 (5.80%) SolarWinds
3 13 (3.59%) Cisco
3 13 (3.59%) Dynatrace
3 13 (3.59%) Workday
4 11 (3.04%) BMC
5 10 (2.76%) Remedy
5 10 (2.76%) SAP
6 9 (2.49%) CheckPoint
6 9 (2.49%) ConnectWise
6 9 (2.49%) Fortinet
6 9 (2.49%) Meraki
6 9 (2.49%) WooCommerce
7 8 (2.21%) Oracle
8 7 (1.93%) Citrix
9 5 (1.38%) Freshdesk
9 5 (1.38%) Salesforce
9 5 (1.38%) Splunk
10 4 (1.10%) AppDynamics
10 4 (1.10%) BigPanda