Hybrid/Remote ServiceNow Job Trends

ServiceNow
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring knowledge or experience of ServiceNow products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ServiceNow over the 6 months leading up to 21 March 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
21 Mar 2026
Same period 2025 Same period 2024
Rank 126 169 222
Rank change year-on-year +43 +53 -7
Permanent jobs citing ServiceNow 364 279 423
As % of all permanent jobs with remote/hybrid work options 2.14% 2.09% 1.40%
As % of the Vendors category 6.02% 5.18% 3.45%
Number of salaries quoted 184 252 378
10th Percentile £35,375 £31,250 £35,924
25th Percentile £43,902 £42,500 £47,825
Median annual salary (50th Percentile) £55,000 £65,000 £62,783
Median % change year-on-year -15.38% +3.53% +8.60%
75th Percentile £77,813 £79,500 £85,000
90th Percentile £95,000 £96,250 £90,000
UK median annual salary £65,000 £58,500 £60,000
% change year-on-year +11.11% -2.50% +4.35%

All Vendors
Work from Home

ServiceNow falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with a remote or hybrid options requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 6,050 5,391 12,266
As % of all permanent jobs with a WFH option 35.49% 40.30% 40.62%
Number of salaries quoted 3,401 3,675 10,020
10th Percentile £31,250 £31,600 £31,250
25th Percentile £41,250 £43,774 £41,250
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% -8.33%
75th Percentile £75,900 £76,250 £71,250
90th Percentile £92,500 £95,000 £87,500
UK median annual salary £52,500 £56,629 £50,000
% change year-on-year -7.29% +13.26% -13.04%

ServiceNow
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ServiceNow and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ServiceNow job vacancy trend for remote/hybrid jobs

ServiceNow
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow.

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow

ServiceNow
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ServiceNow over the 6 months to 21 March 2026.

ServiceNow salary histogram for jobs with remote/hybrid work options

ServiceNow
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (3.02%) SharePoint
2 8 (2.20%) Confluence
3 5 (1.37%) Tomcat
3 5 (1.37%) WebSphere
3 5 (1.37%) WebSphere Application Server
4 2 (0.55%) Microsoft Exchange
5 1 (0.27%) Apache Airflow
Applications
1 105 (28.85%) Microsoft Office
2 5 (1.37%) Microsoft Excel
3 4 (1.10%) Microsoft Project
4 1 (0.27%) EngageOne
4 1 (0.27%) Microsoft PowerPoint
4 1 (0.27%) MS Visio
Business Applications
1 11 (3.02%) Dynamics CRM
1 11 (3.02%) Remedy ITSM
2 9 (2.47%) Dynamics NAV
2 9 (2.47%) Magento
2 9 (2.47%) Shopify
3 4 (1.10%) SAP HR
4 2 (0.55%) Dynamics AX
4 2 (0.55%) Workday HCM
5 1 (0.27%) Elite 3E
5 1 (0.27%) Salesforce CRM
5 1 (0.27%) SAP GRC
5 1 (0.27%) SAP S/4HANA
5 1 (0.27%) TIBCO iProcess
Cloud Services
1 134 (36.81%) Microsoft 365
2 120 (32.97%) AWS
3 50 (13.74%) Azure
4 23 (6.32%) SaaS
5 13 (3.57%) Dynamics 365
6 12 (3.30%) Entra ID
7 9 (2.47%) AWS Direct Connect
7 9 (2.47%) Virtual Private Cloud
8 7 (1.92%) Power Platform
9 6 (1.65%) Azure DevOps
10 4 (1.10%) Datadog
10 4 (1.10%) Mimecast
11 3 (0.82%) Azure Logic Apps
11 3 (0.82%) GitHub
11 3 (0.82%) Oracle Service Cloud
12 2 (0.55%) Boomi
12 2 (0.55%) GitHub Actions
12 2 (0.55%) IaaS
12 2 (0.55%) PaaS
13 1 (0.27%) OneDrive
Communications & Networking
1 17 (4.67%) VPN
2 12 (3.30%) Wi-Fi
3 9 (2.47%) BGP
3 9 (2.47%) Broadband
3 9 (2.47%) Cisco ASA
3 9 (2.47%) Cisco Firepower
3 9 (2.47%) Cisco ISE
3 9 (2.47%) Firewall
3 9 (2.47%) IPsec
3 9 (2.47%) LAN
3 9 (2.47%) MPLS
3 9 (2.47%) NetScaler
3 9 (2.47%) NX-OS
3 9 (2.47%) OSPF
3 9 (2.47%) SD-WAN
3 9 (2.47%) VXLAN
3 9 (2.47%) WAN
3 9 (2.47%) WLAN
4 8 (2.20%) DNS
4 8 (2.20%) SSL
Database & Business Intelligence
1 16 (4.40%) SQL Server
2 9 (2.47%) DB2
3 5 (1.37%) PostgreSQL
3 5 (1.37%) Power BI
4 4 (1.10%) SQL Server Integration Services
4 4 (1.10%) SQL Server Reporting Services
5 2 (0.55%) Tableau
6 1 (0.27%) Oracle Database
6 1 (0.27%) Relational Database
Development Applications
1 38 (10.44%) JIRA
2 4 (1.10%) Git
2 4 (1.10%) Selenium
3 2 (0.55%) Cypress.io
3 2 (0.55%) Rational Rhapsody
3 2 (0.55%) Visual Studio Code
4 1 (0.27%) JMeter
4 1 (0.27%) Postman
General
1 222 (60.99%) Social Skills
2 107 (29.40%) French Language
3 64 (17.58%) Swedish Language
4 45 (12.36%) Finance
5 31 (8.52%) Law
6 22 (6.04%) Analytical Skills
7 21 (5.77%) Banking
7 21 (5.77%) Public Sector
8 13 (3.57%) Inclusion and Diversity
9 12 (3.30%) Back Office
10 10 (2.75%) Games
11 9 (2.47%) Legal
12 5 (1.37%) Investment Banking
12 5 (1.37%) Marketing
13 4 (1.10%) German Language
13 4 (1.10%) Presentation Skills
14 3 (0.82%) Financial Institution
14 3 (0.82%) Organisational Skills
15 2 (0.55%) International Banking
15 2 (0.55%) Manufacturing
Job Titles
1 143 (39.29%) Analyst
2 111 (30.49%) Service Analyst
3 110 (30.22%) Service Desk Analyst
4 29 (7.97%) Developer
4 29 (7.97%) ServiceNow Developer
5 24 (6.59%) Senior
6 23 (6.32%) Support Analyst
7 20 (5.49%) Applications Support
8 18 (4.95%) IT Manager
9 17 (4.67%) Consultant
9 17 (4.67%) Infrastructure Support
9 17 (4.67%) Lead
10 14 (3.85%) Applications Support Analyst
10 14 (3.85%) Infrastructure Manager
11 13 (3.57%) Support Manager
12 12 (3.30%) Architect
12 12 (3.30%) Infrastructure Support Manager
12 12 (3.30%) Service Manager
12 12 (3.30%) ServiceNow Consultant
13 11 (3.02%) IT Analyst
Libraries, Frameworks & Software Standards
1 24 (6.59%) REST
2 21 (5.77%) SOAP
3 12 (3.30%) Middleware
4 10 (2.75%) CSS
4 10 (2.75%) HTML
5 9 (2.47%) LDAP
6 7 (1.92%) JSON
6 7 (1.92%) Web Services
7 6 (1.65%) XML
8 5 (1.37%) LAPP Stack
8 5 (1.37%) SAML
8 5 (1.37%) WebSphere MQ
9 4 (1.10%) .NET
9 4 (1.10%) OpenTelemetry
10 3 (0.82%) JDBC
11 2 (0.55%) AngularJS
11 2 (0.55%) Playwright
12 1 (0.27%) JWT
12 1 (0.27%) Kafka
12 1 (0.27%) SailPoint
Miscellaneous
1 26 (7.14%) Onboarding
2 18 (4.95%) Management Information System
3 15 (4.12%) Product Ownership
4 14 (3.85%) CMDB
4 14 (3.85%) Data Centre
5 8 (2.20%) Cyber Threat
6 7 (1.92%) Cyberattack
7 6 (1.65%) Enterprise Software
8 5 (1.37%) Linux Command Line
9 4 (1.10%) Legacy Applications
10 3 (0.82%) Analytical Mindset
10 3 (0.82%) Driving Licence
10 3 (0.82%) PMI
10 3 (0.82%) Private Cloud
10 3 (0.82%) Public Cloud
10 3 (0.82%) Virtual Team
11 2 (0.55%) AI Agents
11 2 (0.55%) NHS
11 2 (0.55%) Social Media
12 1 (0.27%) Security Posture
Operating Systems
1 49 (13.46%) Windows
2 24 (6.59%) Windows 10
3 13 (3.57%) Linux
4 7 (1.92%) Windows Server
5 6 (1.65%) Unix
6 5 (1.37%) Red Hat Enterprise Linux
7 3 (0.82%) Android
7 3 (0.82%) Apple iOS
8 1 (0.27%) Windows Server 2016
8 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 233 (64.01%) ITSM
2 216 (59.34%) ITIL
3 126 (34.62%) Customer Service
4 105 (28.85%) Performance Metrics
5 73 (20.05%) Continuous Improvement
6 61 (16.76%) Problem-Solving
7 60 (16.48%) Service Management
8 54 (14.84%) Service Delivery
9 47 (12.91%) Agile
10 46 (12.64%) Stakeholder Management
11 41 (11.26%) Mentoring
12 33 (9.07%) Change Management
13 25 (6.87%) Asset Management
13 25 (6.87%) User Experience
14 22 (6.04%) Decision-Making
15 21 (5.77%) CRM
15 21 (5.77%) DevOps
16 20 (5.49%) Coaching
16 20 (5.49%) Roadmaps
16 20 (5.49%) Stakeholder Engagement
Programming Languages
1 27 (7.42%) JavaScript
2 20 (5.49%) SQL
3 11 (3.02%) Python
4 9 (2.47%) T-SQL
5 7 (1.92%) PowerShell
6 4 (1.10%) C#
6 4 (1.10%) Java
6 4 (1.10%) PL/SQL
6 4 (1.10%) VB.NET
7 2 (0.55%) TypeScript
Qualifications
1 129 (35.44%) Degree
2 108 (29.67%) Microsoft Certification
3 106 (29.12%) AWS Certification
4 105 (28.85%) MCSE
5 17 (4.67%) ITIL Certification
6 15 (4.12%) Security Cleared
7 10 (2.75%) PMI Certification
8 9 (2.47%) SC Cleared
9 8 (2.20%) PMP
10 5 (1.37%) ITIL Foundation Certificate
11 4 (1.10%) Microsoft Certified Professional
11 4 (1.10%) MOS
12 3 (0.82%) Azure Certification
13 2 (0.55%) Postgraduate
14 1 (0.27%) A+ Certification
14 1 (0.27%) CBAP
14 1 (0.27%) ISTQB
14 1 (0.27%) Oracle Certification
14 1 (0.27%) PRINCE2 Certification
14 1 (0.27%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 111 (30.49%) QA
2 9 (2.47%) GDPR
3 8 (2.20%) Accessibility
3 8 (2.20%) SLA
4 7 (1.92%) Data Quality
5 4 (1.10%) PMO
6 3 (0.82%) GRC
6 3 (0.82%) NIST
7 2 (0.55%) ISO/IEC 19770
8 1 (0.27%) ISO/IEC 27001
8 1 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.27%) NIST 800
8 1 (0.27%) Sarbanes-Oxley
8 1 (0.27%) SOC 2
8 1 (0.27%) WCAG
System Software
1 30 (8.24%) Active Directory
2 2 (0.55%) VMware Infrastructure
3 1 (0.27%) Docker
Systems Management
1 19 (5.22%) SCCM
2 8 (2.20%) Single Sign-On
3 6 (1.65%) Microsoft Intune
4 5 (1.37%) Ansible
5 4 (1.10%) Terraform
6 3 (0.82%) Kubernetes
7 2 (0.55%) Packer
8 1 (0.27%) Active Directory Federation Services
8 1 (0.27%) Argo
8 1 (0.27%) Forefront Identity Manager
8 1 (0.27%) Puppet
8 1 (0.27%) RSA Archer
8 1 (0.27%) Salt
Vendors
1 145 (39.84%) Microsoft
2 21 (5.77%) SolarWinds
3 15 (4.12%) Workday
4 13 (3.57%) Dynatrace
5 12 (3.30%) BMC
6 11 (3.02%) Cisco
6 11 (3.02%) Remedy
7 9 (2.47%) CheckPoint
7 9 (2.47%) ConnectWise
7 9 (2.47%) Fortinet
7 9 (2.47%) Meraki
7 9 (2.47%) SAP
7 9 (2.47%) WooCommerce
8 7 (1.92%) Citrix
9 6 (1.65%) Oracle
10 5 (1.37%) IBM
10 5 (1.37%) Red Hat
10 5 (1.37%) Salesforce
10 5 (1.37%) Splunk
11 4 (1.10%) Freshdesk