Hybrid/Remote ServiceNow Job Trends

ServiceNow
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring knowledge or experience of ServiceNow products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ServiceNow over the 6 months leading up to 25 March 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
25 Mar 2026
Same period 2025 Same period 2024
Rank 131 164 228
Rank change year-on-year +33 +64 -6
Permanent jobs citing ServiceNow 355 273 425
As % of all permanent jobs with remote/hybrid work options 2.10% 2.10% 1.39%
As % of the Vendors category 6.12% 5.19% 3.40%
Number of salaries quoted 185 249 383
10th Percentile £33,650 £31,250 £35,924
25th Percentile £43,953 £42,500 £49,341
Median annual salary (50th Percentile) £55,000 £65,000 £62,783
Median % change year-on-year -15.38% +3.53% +8.60%
75th Percentile £77,500 £80,000 £85,000
90th Percentile £95,000 £96,250 £90,000
UK median annual salary £65,000 £58,500 £58,700
% change year-on-year +11.11% -0.34% +2.09%

All Vendors
Work from Home

ServiceNow falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with a remote or hybrid options requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 5,799 5,261 12,492
As % of all permanent jobs with a WFH option 34.36% 40.48% 40.83%
Number of salaries quoted 3,392 3,699 10,102
10th Percentile £31,250 £31,250 £31,250
25th Percentile £41,250 £43,774 £41,250
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% -8.33%
75th Percentile £75,900 £75,180 £71,250
90th Percentile £92,500 £95,000 £87,500
UK median annual salary £52,500 £56,000 £50,000
% change year-on-year -6.25% +12.00% -13.04%

ServiceNow
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ServiceNow and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ServiceNow job vacancy trend for remote/hybrid jobs

ServiceNow
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow.

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow

ServiceNow
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ServiceNow over the 6 months to 25 March 2026.

ServiceNow salary histogram for jobs with remote/hybrid work options

ServiceNow
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (3.10%) SharePoint
2 7 (1.97%) Confluence
3 4 (1.13%) Tomcat
3 4 (1.13%) WebSphere
3 4 (1.13%) WebSphere Application Server
4 2 (0.56%) Microsoft Exchange
5 1 (0.28%) Apache Airflow
Applications
1 96 (27.04%) Microsoft Office
2 5 (1.41%) Microsoft Excel
3 3 (0.85%) Microsoft Project
4 1 (0.28%) EngageOne
4 1 (0.28%) Microsoft PowerPoint
Business Applications
1 11 (3.10%) Dynamics CRM
1 11 (3.10%) Remedy ITSM
2 9 (2.54%) Dynamics NAV
2 9 (2.54%) Magento
2 9 (2.54%) Shopify
3 4 (1.13%) SAP HR
4 2 (0.56%) Dynamics AX
5 1 (0.28%) Elite 3E
5 1 (0.28%) Salesforce CRM
5 1 (0.28%) SAP GRC
5 1 (0.28%) SAP S/4HANA
5 1 (0.28%) TIBCO iProcess
5 1 (0.28%) Workday HCM
Cloud Services
1 125 (35.21%) Microsoft 365
2 110 (30.99%) AWS
3 50 (14.08%) Azure
4 23 (6.48%) SaaS
5 13 (3.66%) Dynamics 365
5 13 (3.66%) Entra ID
6 9 (2.54%) AWS Direct Connect
6 9 (2.54%) Virtual Private Cloud
7 7 (1.97%) Power Platform
8 5 (1.41%) Azure DevOps
9 4 (1.13%) Datadog
9 4 (1.13%) GitHub
9 4 (1.13%) Mimecast
10 3 (0.85%) GitHub Actions
10 3 (0.85%) IaaS
10 3 (0.85%) Oracle Service Cloud
10 3 (0.85%) PaaS
11 2 (0.56%) Azure Logic Apps
12 1 (0.28%) Azure Stack
12 1 (0.28%) ShareGate
Communications & Networking
1 17 (4.79%) VPN
2 12 (3.38%) Wi-Fi
3 9 (2.54%) BGP
3 9 (2.54%) Broadband
3 9 (2.54%) Cisco ASA
3 9 (2.54%) Cisco Firepower
3 9 (2.54%) Cisco ISE
3 9 (2.54%) Firewall
3 9 (2.54%) IPsec
3 9 (2.54%) LAN
3 9 (2.54%) MPLS
3 9 (2.54%) NetScaler
3 9 (2.54%) NX-OS
3 9 (2.54%) OSPF
3 9 (2.54%) SD-WAN
3 9 (2.54%) VXLAN
3 9 (2.54%) WAN
3 9 (2.54%) WLAN
4 8 (2.25%) DNS
4 8 (2.25%) TCP/IP
Database & Business Intelligence
1 18 (5.07%) SQL Server
2 8 (2.25%) DB2
3 5 (1.41%) Power BI
4 4 (1.13%) PostgreSQL
4 4 (1.13%) SQL Server Integration Services
4 4 (1.13%) SQL Server Reporting Services
5 2 (0.56%) Tableau
6 1 (0.28%) Oracle Database
6 1 (0.28%) Relational Database
Development Applications
1 36 (10.14%) JIRA
2 5 (1.41%) Git
3 4 (1.13%) Selenium
4 3 (0.85%) Visual Studio Code
5 2 (0.56%) Cypress.io
5 2 (0.56%) Rational Rhapsody
6 1 (0.28%) JMeter
6 1 (0.28%) Postman
General
1 214 (60.28%) Social Skills
2 98 (27.61%) French Language
3 55 (15.49%) Swedish Language
4 43 (12.11%) Finance
5 32 (9.01%) Law
6 22 (6.20%) Analytical Skills
7 20 (5.63%) Banking
7 20 (5.63%) Public Sector
8 13 (3.66%) Inclusion and Diversity
9 12 (3.38%) Back Office
10 10 (2.82%) Games
11 9 (2.54%) Legal
12 5 (1.41%) Marketing
13 4 (1.13%) German Language
13 4 (1.13%) Investment Banking
13 4 (1.13%) Organisational Skills
13 4 (1.13%) Presentation Skills
14 3 (0.85%) Financial Institution
15 2 (0.56%) International Banking
15 2 (0.56%) Manufacturing
Job Titles
1 135 (38.03%) Analyst
2 102 (28.73%) Service Analyst
3 101 (28.45%) Service Desk Analyst
4 29 (8.17%) Developer
5 28 (7.89%) ServiceNow Developer
6 24 (6.76%) Senior
6 24 (6.76%) Support Analyst
7 20 (5.63%) Applications Support
8 18 (5.07%) Consultant
9 17 (4.79%) IT Manager
9 17 (4.79%) Lead
10 16 (4.51%) Infrastructure Support
11 15 (4.23%) Applications Support Analyst
12 14 (3.94%) Infrastructure Manager
13 13 (3.66%) ServiceNow Consultant
13 13 (3.66%) Support Manager
14 12 (3.38%) Architect
14 12 (3.38%) Infrastructure Support Manager
14 12 (3.38%) Service Manager
15 11 (3.10%) IT Analyst
Libraries, Frameworks & Software Standards
1 22 (6.20%) REST
2 19 (5.35%) SOAP
3 12 (3.38%) Middleware
4 10 (2.82%) CSS
4 10 (2.82%) HTML
5 8 (2.25%) LDAP
6 7 (1.97%) JSON
6 7 (1.97%) Web Services
7 6 (1.69%) XML
8 5 (1.41%) .NET
9 4 (1.13%) LAPP Stack
9 4 (1.13%) OpenTelemetry
9 4 (1.13%) SAML
9 4 (1.13%) WebSphere MQ
10 3 (0.85%) JDBC
11 2 (0.56%) AngularJS
11 2 (0.56%) Playwright
12 1 (0.28%) JWT
12 1 (0.28%) Kafka
12 1 (0.28%) SailPoint
Miscellaneous
1 27 (7.61%) Onboarding
2 17 (4.79%) Management Information System
3 15 (4.23%) CMDB
4 14 (3.94%) Data Centre
4 14 (3.94%) Product Ownership
5 8 (2.25%) Cyber Threat
6 7 (1.97%) Cyberattack
7 6 (1.69%) Enterprise Software
8 4 (1.13%) Legacy Applications
8 4 (1.13%) Linux Command Line
8 4 (1.13%) Private Cloud
8 4 (1.13%) Public Cloud
9 3 (0.85%) Analytical Mindset
9 3 (0.85%) Driving Licence
9 3 (0.85%) Virtual Team
10 2 (0.56%) AI Agents
10 2 (0.56%) NHS
10 2 (0.56%) PMI
10 2 (0.56%) Social Media
11 1 (0.28%) Security Posture
Operating Systems
1 50 (14.08%) Windows
2 24 (6.76%) Windows 10
3 14 (3.94%) Linux
4 9 (2.54%) Windows Server
5 5 (1.41%) Unix
6 4 (1.13%) Red Hat Enterprise Linux
7 3 (0.85%) Android
7 3 (0.85%) Apple iOS
8 1 (0.28%) Windows Server 2016
8 1 (0.28%) Windows Server 2019
Processes & Methodologies
1 223 (62.82%) ITSM
2 205 (57.75%) ITIL
3 117 (32.96%) Customer Service
4 96 (27.04%) Performance Metrics
5 75 (21.13%) Continuous Improvement
6 63 (17.75%) Problem-Solving
7 61 (17.18%) Service Management
8 55 (15.49%) Service Delivery
9 45 (12.68%) Agile
9 45 (12.68%) Stakeholder Management
10 41 (11.55%) Mentoring
11 33 (9.30%) Change Management
12 25 (7.04%) User Experience
13 24 (6.76%) Asset Management
14 21 (5.92%) CRM
14 21 (5.92%) DevOps
15 20 (5.63%) Decision-Making
15 20 (5.63%) Stakeholder Engagement
16 19 (5.35%) Coaching
16 19 (5.35%) Roadmaps
Programming Languages
1 25 (7.04%) JavaScript
2 21 (5.92%) SQL
3 10 (2.82%) Python
4 9 (2.54%) T-SQL
5 7 (1.97%) PowerShell
6 5 (1.41%) C#
6 5 (1.41%) Java
7 4 (1.13%) PL/SQL
7 4 (1.13%) VB.NET
8 2 (0.56%) TypeScript
Qualifications
1 119 (33.52%) Degree
2 99 (27.89%) Microsoft Certification
3 96 (27.04%) AWS Certification
3 96 (27.04%) MCSE
4 16 (4.51%) ITIL Certification
5 15 (4.23%) Security Cleared
6 9 (2.54%) PMI Certification
6 9 (2.54%) SC Cleared
7 7 (1.97%) PMP
8 5 (1.41%) ITIL Foundation Certificate
9 4 (1.13%) Azure Certification
9 4 (1.13%) Microsoft Certified Professional
9 4 (1.13%) MOS
10 2 (0.56%) Postgraduate
11 1 (0.28%) A+ Certification
11 1 (0.28%) DBS Check
11 1 (0.28%) ISTQB
11 1 (0.28%) Oracle Certification
11 1 (0.28%) PRINCE2 Certification
11 1 (0.28%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 101 (28.45%) QA
2 8 (2.25%) Accessibility
2 8 (2.25%) GDPR
3 7 (1.97%) Data Quality
3 7 (1.97%) SLA
4 4 (1.13%) PMO
5 3 (0.85%) GRC
5 3 (0.85%) NIST
6 2 (0.56%) ISO/IEC 19770
7 1 (0.28%) ISO/IEC 27001
7 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 1 (0.28%) NIST 800
7 1 (0.28%) Sarbanes-Oxley
7 1 (0.28%) SOC 2
7 1 (0.28%) WCAG
System Software
1 32 (9.01%) Active Directory
2 3 (0.85%) VMware Infrastructure
3 1 (0.28%) Docker
Systems Management
1 19 (5.35%) SCCM
2 8 (2.25%) Single Sign-On
3 6 (1.69%) Ansible
3 6 (1.69%) Microsoft Intune
4 5 (1.41%) Terraform
5 4 (1.13%) Kubernetes
6 3 (0.85%) Packer
7 1 (0.28%) Active Directory Federation Services
7 1 (0.28%) Argo
7 1 (0.28%) Forefront Identity Manager
7 1 (0.28%) Puppet
7 1 (0.28%) RSA Archer
7 1 (0.28%) Salt
Vendors
1 138 (38.87%) Microsoft
2 21 (5.92%) SolarWinds
3 14 (3.94%) Workday
4 13 (3.66%) Dynatrace
5 12 (3.38%) BMC
5 12 (3.38%) Cisco
6 11 (3.10%) Remedy
7 9 (2.54%) CheckPoint
7 9 (2.54%) ConnectWise
7 9 (2.54%) Fortinet
7 9 (2.54%) Meraki
7 9 (2.54%) SAP
7 9 (2.54%) WooCommerce
8 7 (1.97%) Citrix
8 7 (1.97%) Oracle
9 5 (1.41%) Salesforce
9 5 (1.41%) Splunk
10 4 (1.13%) AppDynamics
10 4 (1.13%) Freshdesk
10 4 (1.13%) Red Hat