Period
to 23 October 2021

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 23 October 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > Work from Home
6 months to
23 Oct 2021
Same period 2020 Same period 2019
Rank 214 165 169
Rank change year-on-year -49 +4 +114
Permanent jobs citing ServiceNow 427 106 127
As % of all permanent jobs with a WFH option 1.54% 1.65% 1.65%
As % of the Vendors category 4.08% 4.40% 4.04%
Number of salaries quoted 377 104 125
10th Percentile £37,500 £35,000 "
25th Percentile £45,000 £44,375 £55,000
Median annual salary (50th Percentile) £65,000 £67,500 £67,500
Median % change year-on-year -3.70% - -
75th Percentile £80,000 £71,250 £77,500
90th Percentile £86,250 £83,375 £85,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% +10.00%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for knowledge or experience of vendor products and services.

All Vendors
Work from Home
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 10,456 2,409 3,147
As % of all permanent jobs with a WFH option 37.71% 37.41% 41.00%
Number of salaries quoted 8,072 2,149 2,756
10th Percentile £35,000 £32,500 £36,250
25th Percentile £42,500 £41,250 £43,500
Median annual salary (50th Percentile) £60,000 £52,500 £60,000
Median % change year-on-year +14.29% -12.50% +9.09%
75th Percentile £75,000 £68,750 £75,000
90th Percentile £87,500 £81,250 £87,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

ServiceNow
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ServiceNow as a proportion of all IT jobs advertised.

ServiceNow trend for jobs with a WFH option

ServiceNow
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ServiceNow.

ServiceNow salary trend for jobs with a WFH option

ServiceNow
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ServiceNow over the 6 months to 23 October 2021.

ServiceNow salary histogram for jobs with a WFH option

For the 6 months to 23 October 2021, ServiceNow job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for ServiceNow.

1 179 (41.92%) Agile Software Development
2 142 (33.26%) ITSM
3 132 (30.91%) ITIL
4 96 (22.48%) Service Management
4 96 (22.48%) Greenfield Project
5 88 (20.61%) Mentoring
6 87 (20.37%) REST
7 83 (19.44%) Microsoft
8 74 (17.33%) JavaScript
9 68 (15.93%) Azure
9 68 (15.93%) Social Skills
10 61 (14.29%) Security Cleared
10 61 (14.29%) MuleSoft
11 60 (14.05%) SC Cleared
12 54 (12.65%) iPaaS
13 53 (12.41%) HTML
14 50 (11.71%) Finance
15 49 (11.48%) Windows
16 48 (11.24%) Stakeholder Management
17 46 (10.77%) AngularJS
17 46 (10.77%) DevOps
18 41 (9.60%) Problem-Solving
19 40 (9.37%) AWS
20 39 (9.13%) Microsoft 365
20 39 (9.13%) Project Management
21 38 (8.90%) Service Delivery
22 35 (8.20%) SQL
22 35 (8.20%) JIRA
23 34 (7.96%) Security Operations
24 33 (7.73%) Requirements Gathering

ServiceNow
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (2.34%) CMS
2 9 (2.11%) Confluence
3 6 (1.41%) MS Exchange
4 5 (1.17%) SharePoint
5 2 (0.47%) IIS
6 1 (0.23%) Elasticsearch
6 1 (0.23%) Oracle Workflow
6 1 (0.23%) WebSphere
Applications
1 17 (3.98%) Microsoft Office
2 11 (2.58%) Microsoft Excel
3 6 (1.41%) Microsoft PowerPoint
4 5 (1.17%) Chatbot
5 4 (0.94%) Microsoft Project
5 4 (0.94%) MS Visio
Business Applications
1 29 (6.79%) Remedy ITSM
2 5 (1.17%) Elite 3E
3 4 (0.94%) SAP Business One
4 3 (0.70%) Workfront
5 1 (0.23%) Dynamics CRM
Cloud Services
1 68 (15.93%) Azure
2 54 (12.65%) iPaaS
3 40 (9.37%) AWS
4 39 (9.13%) Microsoft 365
5 26 (6.09%) SaaS
6 12 (2.81%) PaaS
6 12 (2.81%) Slack
7 10 (2.34%) Cloud Computing
8 9 (2.11%) IaaS
9 8 (1.87%) Power Platform
10 7 (1.64%) Boomi
11 6 (1.41%) AWS CloudFormation
12 4 (0.94%) AWS Direct Connect
12 4 (0.94%) GCP
13 3 (0.70%) Azure Active Directory
13 3 (0.70%) Mimecast
13 3 (0.70%) Sauce Labs
14 2 (0.47%) Azure Data Factory
14 2 (0.47%) Dynamics 365
14 2 (0.47%) OneDrive
Communications & Networking
1 33 (7.73%) Firewall
2 16 (3.75%) Cisco ASA
2 16 (3.75%) F5 BIG-IP GTM
2 16 (3.75%) F5 BIG-IP LTM
3 13 (3.04%) VPN
4 12 (2.81%) SSL
5 7 (1.64%) TCP/IP
6 5 (1.17%) DNS
6 5 (1.17%) Remote Desktop
7 3 (0.70%) NAS
7 3 (0.70%) SAN
8 2 (0.47%) IPsec
8 2 (0.47%) LAN
8 2 (0.47%) Network Security
8 2 (0.47%) WAN
8 2 (0.47%) WebEx
9 1 (0.23%) Cisco ISE
9 1 (0.23%) Cisco Nexus
9 1 (0.23%) Multicast
9 1 (0.23%) Spanning Tree
Database & Business Intelligence
1 17 (3.98%) SQL Server
2 15 (3.51%) NoSQL
3 10 (2.34%) Relational Database
4 8 (1.87%) Big Data
4 8 (1.87%) MarkLogic
4 8 (1.87%) Power BI
5 7 (1.64%) Data Lake
5 7 (1.64%) MongoDB
5 7 (1.64%) RavenDB
6 4 (0.94%) MySQL
6 4 (0.94%) SAP HANA
7 3 (0.70%) Data Warehouse
7 3 (0.70%) SQL Server Integration Services
7 3 (0.70%) SQL Server Reporting Services
8 2 (0.47%) Azure SQL Data Warehouse
8 2 (0.47%) Azure SQL Database
8 2 (0.47%) SQL Server Analysis Services
9 1 (0.23%) Amazon RDS
9 1 (0.23%) SQL Server 2008
9 1 (0.23%) SQL Server 2019
Development Applications
1 35 (8.20%) JIRA
2 26 (6.09%) Git (software)
3 15 (3.51%) Bitbucket
4 13 (3.04%) Atlassian Bamboo
5 11 (2.58%) Maven
6 9 (2.11%) Visual Studio
7 8 (1.87%) Gradle
7 8 (1.87%) Jenkins
7 8 (1.87%) TeamCity
8 7 (1.64%) Postman
9 3 (0.70%) Android Studio
9 3 (0.70%) Artifactory
9 3 (0.70%) Browser DevTools
9 3 (0.70%) Eclipse
9 3 (0.70%) GitLab
9 3 (0.70%) Octopus Deploy
9 3 (0.70%) SonarQube
9 3 (0.70%) Sonatype Nexus
9 3 (0.70%) Xcode
10 2 (0.47%) MSBuild
General
1 68 (15.93%) Social Skills
2 50 (11.71%) Finance
3 24 (5.62%) Analytical Skills
4 20 (4.68%) Law
5 13 (3.04%) Documentation Skills
6 11 (2.58%) Presentation Skills
6 11 (2.58%) Public Sector
7 9 (2.11%) Banking
8 8 (1.87%) Private Banking
9 6 (1.41%) Retail
10 5 (1.17%) Back Office
10 5 (1.17%) Front Office
11 4 (0.94%) Legal
12 3 (0.70%) Financial Institution
13 1 (0.23%) Automotive
13 1 (0.23%) Billing
13 1 (0.23%) French Language
13 1 (0.23%) Influencing Skills
13 1 (0.23%) Manufacturing
13 1 (0.23%) Marketing
Job Titles
1 116 (27.17%) Developer
2 78 (18.27%) ServiceNow Developer
3 66 (15.46%) Architect
4 62 (14.52%) Consultant
5 47 (11.01%) Junior
6 42 (9.84%) Junior Developer
7 41 (9.60%) Technical Consultant
8 34 (7.96%) Analyst
9 32 (7.49%) Senior Consultant
10 29 (6.79%) ServiceNow Consultant
11 27 (6.32%) MuleSoft Architect
11 27 (6.32%) MuleSoft Developer
12 21 (4.92%) Senior Technical Consultant
13 20 (4.68%) Team Leader
14 18 (4.22%) Administrator
15 16 (3.75%) Development Team Leader
15 16 (3.75%) Information Security Specialist
15 16 (3.75%) Information Specialist
15 16 (3.75%) Security Operations Specialist
15 16 (3.75%) Security Specialist
Libraries, Frameworks & Software Standards
1 87 (20.37%) REST
2 53 (12.41%) HTML
3 46 (10.77%) AngularJS
4 31 (7.26%) CSS
4 31 (7.26%) Web Services
5 24 (5.62%) Middleware
6 21 (4.92%) SOAP
7 20 (4.68%) JSON
8 18 (4.22%) Swagger
9 17 (3.98%) RESTful
10 15 (3.51%) XML
11 14 (3.28%) LDAP
12 13 (3.04%) .NET
13 10 (2.34%) HTML5
13 10 (2.34%) jQuery
14 9 (2.11%) Ajax
15 8 (1.87%) .NET Framework
15 8 (1.87%) JMX
15 8 (1.87%) Kafka
15 8 (1.87%) Twitter Bootstrap
Miscellaneous
1 96 (22.48%) Greenfield Project
2 29 (6.79%) Management Information System
3 21 (4.92%) CMDB
4 16 (3.75%) Cyberthreat
5 13 (3.04%) Self-Motivation
6 11 (2.58%) Virtual Team
7 8 (1.87%) Private Cloud
8 7 (1.64%) Clustering
8 7 (1.64%) Public Cloud
9 6 (1.41%) Data Centre
9 6 (1.41%) Mobile App
10 5 (1.17%) Smartphone
11 4 (0.94%) Life Science
11 4 (0.94%) Robotics
11 4 (0.94%) User Experience
12 3 (0.70%) Analytical Mindset
12 3 (0.70%) Cloud Native
13 1 (0.23%) Data Protection Act
13 1 (0.23%) Derivative
13 1 (0.23%) FMCG
Operating Systems
1 49 (11.48%) Windows
2 33 (7.73%) Linux
3 23 (5.39%) Unix
4 22 (5.15%) Windows 10
5 19 (4.45%) Windows Server
6 11 (2.58%) Windows 7
7 4 (0.94%) Android
7 4 (0.94%) Red Hat Enterprise Linux
7 4 (0.94%) Windows Server 2008
8 1 (0.23%) Solaris
Processes & Methodologies
1 179 (41.92%) Agile Software Development
2 142 (33.26%) ITSM
3 132 (30.91%) ITIL
4 96 (22.48%) Service Management
5 88 (20.61%) Mentoring
6 48 (11.24%) Stakeholder Management
7 46 (10.77%) DevOps
8 41 (9.60%) Problem-Solving
9 39 (9.13%) Project Management
10 38 (8.90%) Service Delivery
11 34 (7.96%) Security Operations
12 33 (7.73%) Requirements Gathering
13 32 (7.49%) Coaching
13 32 (7.49%) Presales
14 28 (6.56%) Configuration Management
15 26 (6.09%) Continuous Integration
16 25 (5.85%) Incident Management
17 24 (5.62%) Remediation Plan
17 24 (5.62%) Requirements Workshops
17 24 (5.62%) Scrum
Programming Languages
1 74 (17.33%) JavaScript
2 35 (8.20%) SQL
3 23 (5.39%) Python
4 22 (5.15%) PowerShell
5 20 (4.68%) Java
6 16 (3.75%) C#
7 6 (1.41%) Bash Shell
8 3 (0.70%) Go
8 3 (0.70%) Perl
8 3 (0.70%) R
9 2 (0.47%) C++
9 2 (0.47%) PL/SQL
10 1 (0.23%) Apex Code
10 1 (0.23%) PHP
10 1 (0.23%) SOQL
10 1 (0.23%) SOSL
10 1 (0.23%) T-SQL
10 1 (0.23%) VBScript
Qualifications
1 61 (14.29%) Security Cleared
2 60 (14.05%) SC Cleared
3 29 (6.79%) ITIL Certification
4 19 (4.45%) Degree
5 10 (2.34%) Computer Science Degree
6 8 (1.87%) MCP
7 5 (1.17%) ITIL Foundation Certificate
7 5 (1.17%) PRINCE2 Certification
8 4 (0.94%) AWS Certification
8 4 (0.94%) Microsoft Certification
8 4 (0.94%) PMI Certification
8 4 (0.94%) PMP
9 3 (0.70%) MCSA
9 3 (0.70%) MCSE
10 1 (0.23%) A+ Certification
10 1 (0.23%) MOS
10 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 26 (6.09%) COBIT
1 26 (6.09%) SLA
2 16 (3.75%) ISO/IEC 27001
2 16 (3.75%) PCI DSS
3 12 (2.81%) GRC
4 11 (2.58%) QA
5 2 (0.47%) Cyber Essentials
5 2 (0.47%) NIST
6 1 (0.23%) Disclosure Scotland
6 1 (0.23%) PMO
System Software
1 32 (7.49%) Active Directory
2 11 (2.58%) Docker
2 11 (2.58%) Virtual Desktop
2 11 (2.58%) VMware Infrastructure
3 3 (0.70%) Hyper-V
3 3 (0.70%) Microsoft Virtual Server
3 3 (0.70%) Virtual Servers
4 2 (0.47%) LXC
5 1 (0.23%) iptables
5 1 (0.23%) Microsoft App-V
5 1 (0.23%) NFS
5 1 (0.23%) VMware ESXi
5 1 (0.23%) vSphere
5 1 (0.23%) Xen
Systems Management
1 31 (7.26%) SCCM
2 24 (5.62%) Ansible
3 23 (5.39%) Microsoft Intune
4 14 (3.28%) Terraform
5 13 (3.04%) SCOM
6 12 (2.81%) Opscode Chef
7 10 (2.34%) OpenView
7 10 (2.34%) OVSD
8 9 (2.11%) AirWatch
9 8 (1.87%) ITRS Geneos
9 8 (1.87%) Single Sign-On
10 6 (1.41%) Grafana
10 6 (1.41%) Prometheus
10 6 (1.41%) QRadar
11 5 (1.17%) HP UCMDB
11 5 (1.17%) Puppet
12 3 (0.70%) Backup Exec
12 3 (0.70%) Kubernetes
12 3 (0.70%) NetBackup
12 3 (0.70%) WSUS
Vendors
1 83 (19.44%) Microsoft
2 61 (14.29%) MuleSoft
3 32 (7.49%) Remedy
4 31 (7.26%) HP
5 30 (7.03%) BMC
5 30 (7.03%) Cisco
6 28 (6.56%) Apple
7 24 (5.62%) Oracle
8 16 (3.75%) CheckPoint
8 16 (3.75%) F5
8 16 (3.75%) Zscaler
9 15 (3.51%) Salesforce.com
10 13 (3.04%) Splunk
11 12 (2.81%) VMware
12 11 (2.58%) IBM
12 11 (2.58%) SAP
13 9 (2.11%) Dell
13 9 (2.11%) Snow
13 9 (2.11%) Symantec
13 9 (2.11%) Toshiba