Hybrid/Remote ServiceNow Job Trends

ServiceNow
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring knowledge or experience of ServiceNow products and/or services. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ServiceNow over the 6 months leading up to 13 April 2026, comparing them to the same period in the previous two years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
13 Apr 2026
Same period 2025 Same period 2024
Rank 119 164 233
Rank change year-on-year +45 +69 -6
Permanent jobs citing ServiceNow 377 275 425
As % of all permanent jobs with remote/hybrid work options 2.16% 2.10% 1.34%
As % of the Vendors category 6.84% 4.95% 3.32%
Number of salaries quoted 205 253 382
10th Percentile £38,500 £31,250 £35,924
25th Percentile £45,000 £46,250 £50,000
Median annual salary (50th Percentile) £55,000 £67,500 £62,783
Median % change year-on-year -18.52% +7.51% +8.60%
75th Percentile £78,750 £86,250 £85,000
90th Percentile £97,500 £96,250 £90,000
UK median annual salary £65,000 £60,000 £60,000
% change year-on-year +8.33% - +4.35%

All Vendors
Work from Home

ServiceNow falls under the Vendor Products and Services category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with a remote or hybrid options requiring knowledge or experience of all vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 5,511 5,556 12,800
As % of all permanent jobs with a WFH option 31.54% 42.40% 40.33%
Number of salaries quoted 3,522 3,842 10,158
10th Percentile £31,250 £31,250 £31,250
25th Percentile £42,000 £43,750 £41,250
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -7.60%
75th Percentile £77,424 £75,000 £71,250
90th Percentile £95,000 £95,000 £87,500
UK median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -13.04%

ServiceNow
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing ServiceNow and offering remote or hybrid work options relative to all permanent IT jobs advertised.

ServiceNow job vacancy trend for remote/hybrid jobs

ServiceNow
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow.

Salary distribution trend for jobs with remote/hybrid work options citing ServiceNow

ServiceNow
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing ServiceNow over the 6 months to 13 April 2026.

ServiceNow salary histogram for jobs with remote/hybrid work options

ServiceNow
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (2.92%) SharePoint
2 7 (1.86%) Confluence
3 3 (0.80%) Tomcat
3 3 (0.80%) WebSphere
3 3 (0.80%) WebSphere Application Server
4 2 (0.53%) Apache Airflow
4 2 (0.53%) Microsoft Exchange
5 1 (0.27%) CMS
Applications
1 89 (23.61%) Microsoft Office
2 5 (1.33%) Microsoft Excel
2 5 (1.33%) Microsoft Project
3 1 (0.27%) EngageOne
3 1 (0.27%) Microsoft PowerPoint
Business Applications
1 13 (3.45%) Dynamics CRM
2 9 (2.39%) Cloudability
2 9 (2.39%) Dynamics NAV
2 9 (2.39%) Magento
2 9 (2.39%) Remedy ITSM
2 9 (2.39%) Shopify
3 4 (1.06%) SAP HR
4 2 (0.53%) Dynamics AX
4 2 (0.53%) Elite 3E
5 1 (0.27%) NetSuite
5 1 (0.27%) Salesforce CRM
5 1 (0.27%) SAP GRC
5 1 (0.27%) SAP S/4HANA
5 1 (0.27%) TIBCO iProcess
Cloud Services
1 122 (32.36%) Microsoft 365
2 111 (29.44%) AWS
3 65 (17.24%) Azure
4 22 (5.84%) SaaS
5 19 (5.04%) Entra ID
6 15 (3.98%) Dynamics 365
7 9 (2.39%) AWS Direct Connect
7 9 (2.39%) GCP
7 9 (2.39%) Virtual Private Cloud
8 7 (1.86%) Power Platform
9 5 (1.33%) GitHub
10 4 (1.06%) Azure DevOps
10 4 (1.06%) Datadog
10 4 (1.06%) GitHub Actions
10 4 (1.06%) IaaS
10 4 (1.06%) Mimecast
10 4 (1.06%) PaaS
11 3 (0.80%) Oracle Service Cloud
12 2 (0.53%) Prefect
13 1 (0.27%) OCI
Communications & Networking
1 17 (4.51%) VPN
2 12 (3.18%) Wi-Fi
3 11 (2.92%) DNS
4 10 (2.65%) TCP/IP
4 10 (2.65%) WAN
5 9 (2.39%) BGP
5 9 (2.39%) Broadband
5 9 (2.39%) Cisco ASA
5 9 (2.39%) Cisco Firepower
5 9 (2.39%) Cisco ISE
5 9 (2.39%) Firewall
5 9 (2.39%) IPsec
5 9 (2.39%) LAN
5 9 (2.39%) MPLS
5 9 (2.39%) NetScaler
5 9 (2.39%) NX-OS
5 9 (2.39%) OSPF
5 9 (2.39%) SD-WAN
5 9 (2.39%) VXLAN
5 9 (2.39%) WLAN
Database & Business Intelligence
1 20 (5.31%) SQL Server
2 7 (1.86%) DB2
3 5 (1.33%) Power BI
4 4 (1.06%) PostgreSQL
4 4 (1.06%) SQL Server Integration Services
4 4 (1.06%) SQL Server Reporting Services
5 2 (0.53%) Tableau
6 1 (0.27%) Oracle Database
6 1 (0.27%) Oracle Exadata
Development Applications
1 35 (9.28%) JIRA
2 6 (1.59%) Git
3 4 (1.06%) Selenium
3 4 (1.06%) Visual Studio Code
4 2 (0.53%) Cypress.io
4 2 (0.53%) Rational Rhapsody
5 1 (0.27%) Atlassian Bamboo
5 1 (0.27%) Bitbucket
5 1 (0.27%) JMeter
5 1 (0.27%) Postman
General
1 204 (54.11%) Social Skills
2 83 (22.02%) French Language
3 47 (12.47%) Finance
4 36 (9.55%) Swedish Language
5 32 (8.49%) Law
6 25 (6.63%) Analytical Skills
7 21 (5.57%) Inclusion and Diversity
7 21 (5.57%) Public Sector
8 18 (4.77%) Banking
9 11 (2.92%) Back Office
10 10 (2.65%) Games
11 9 (2.39%) Legal
12 5 (1.33%) Manufacturing
12 5 (1.33%) Organisational Skills
13 4 (1.06%) German Language
13 4 (1.06%) Marketing
13 4 (1.06%) Presentation Skills
14 3 (0.80%) Financial Institution
14 3 (0.80%) Investment Banking
14 3 (0.80%) Retail
Job Titles
1 140 (37.14%) Analyst
2 95 (25.20%) Service Analyst
3 94 (24.93%) Service Desk Analyst
4 35 (9.28%) Senior
5 27 (7.16%) Developer
5 27 (7.16%) Support Analyst
6 25 (6.63%) ServiceNow Developer
7 20 (5.31%) Consultant
7 20 (5.31%) IT Manager
8 19 (5.04%) Senior Analyst
9 18 (4.77%) Applications Support
9 18 (4.77%) Architect
10 17 (4.51%) Lead
11 15 (3.98%) Applications Support Analyst
11 15 (3.98%) Infrastructure Support
11 15 (3.98%) ServiceNow Architect
11 15 (3.98%) ServiceNow Consultant
12 14 (3.71%) Infrastructure Manager
12 14 (3.71%) Service Manager
13 13 (3.45%) Project Manager
Libraries, Frameworks & Software Standards
1 22 (5.84%) REST
2 19 (5.04%) SOAP
3 12 (3.18%) Middleware
4 9 (2.39%) CSS
4 9 (2.39%) HTML
5 7 (1.86%) .NET
5 7 (1.86%) JSON
5 7 (1.86%) Web Services
6 6 (1.59%) LDAP
6 6 (1.59%) XML
7 4 (1.06%) OpenTelemetry
8 3 (0.80%) JDBC
8 3 (0.80%) LAPP Stack
8 3 (0.80%) SAML
8 3 (0.80%) WebSphere MQ
9 2 (0.53%) AngularJS
9 2 (0.53%) Kafka
9 2 (0.53%) Playwright
9 2 (0.53%) RabbitMQ
10 1 (0.27%) JWT
Miscellaneous
1 27 (7.16%) Onboarding
2 18 (4.77%) Management Information System
3 17 (4.51%) CMDB
3 17 (4.51%) Product Ownership
4 15 (3.98%) Data Centre
5 8 (2.12%) Cyber Threat
5 8 (2.12%) Enterprise Software
6 7 (1.86%) Cyberattack
7 5 (1.33%) Driving Licence
7 5 (1.33%) Private Cloud
7 5 (1.33%) Public Cloud
8 4 (1.06%) Legacy Applications
9 3 (0.80%) AI Agents
9 3 (0.80%) Analytical Mindset
9 3 (0.80%) Linux Command Line
9 3 (0.80%) Virtual Team
10 2 (0.53%) Data Structures
10 2 (0.53%) NHS
10 2 (0.53%) PMI
10 2 (0.53%) Social Media
Operating Systems
1 55 (14.59%) Windows
2 26 (6.90%) Windows 10
3 17 (4.51%) Linux
4 10 (2.65%) Windows Server
5 4 (1.06%) Red Hat Enterprise Linux
5 4 (1.06%) Unix
6 3 (0.80%) Android
6 3 (0.80%) Apple iOS
7 1 (0.27%) AIX
7 1 (0.27%) CentOS
7 1 (0.27%) Solaris
7 1 (0.27%) Ubuntu
7 1 (0.27%) Windows Server 2016
7 1 (0.27%) Windows Server 2019
Processes & Methodologies
1 228 (60.48%) ITSM
2 201 (53.32%) ITIL
3 112 (29.71%) Customer Service
4 89 (23.61%) Performance Metrics
5 79 (20.95%) Continuous Improvement
6 70 (18.57%) Service Management
7 66 (17.51%) Problem-Solving
8 56 (14.85%) Service Delivery
9 52 (13.79%) Agile
10 50 (13.26%) Mentoring
11 49 (13.00%) Stakeholder Management
12 33 (8.75%) Change Management
13 25 (6.63%) AI
13 25 (6.63%) Stakeholder Engagement
13 25 (6.63%) User Experience
14 24 (6.37%) Cybersecurity
15 23 (6.10%) Decision-Making
16 22 (5.84%) CRM
16 22 (5.84%) DevOps
17 20 (5.31%) Roadmaps
Programming Languages
1 27 (7.16%) SQL
2 21 (5.57%) JavaScript
3 11 (2.92%) Python
4 9 (2.39%) PowerShell
4 9 (2.39%) T-SQL
5 7 (1.86%) Java
6 6 (1.59%) C#
7 4 (1.06%) PL/SQL
7 4 (1.06%) VB.NET
8 2 (0.53%) Bash
8 2 (0.53%) TypeScript
Qualifications
1 114 (30.24%) Degree
2 97 (25.73%) AWS Certification
3 95 (25.20%) Microsoft Certification
4 89 (23.61%) MCSE
5 19 (5.04%) Security Cleared
6 16 (4.24%) ITIL Certification
7 9 (2.39%) AWS Certified Solutions Architect
7 9 (2.39%) PMI Certification
7 9 (2.39%) SC Cleared
8 7 (1.86%) PMP
9 6 (1.59%) Azure Certification
10 5 (1.33%) ITIL Foundation Certificate
11 4 (1.06%) Microsoft Certified Professional
11 4 (1.06%) MOS
12 1 (0.27%) A+ Certification
12 1 (0.27%) ISTQB
12 1 (0.27%) Oracle Certification
12 1 (0.27%) Postgraduate
12 1 (0.27%) PRINCE2 Certification
12 1 (0.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 97 (25.73%) QA
2 9 (2.39%) Data Quality
3 8 (2.12%) Accessibility
3 8 (2.12%) GDPR
4 5 (1.33%) SLA
5 4 (1.06%) NIST
5 4 (1.06%) PMO
6 3 (0.80%) GRC
7 2 (0.53%) ISO/IEC 19770
7 2 (0.53%) ISO/IEC 27001
8 1 (0.27%) Cyber Essentials
8 1 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.27%) NIST 800
8 1 (0.27%) Sarbanes-Oxley
8 1 (0.27%) SOC 2
8 1 (0.27%) WCAG
System Software
1 38 (10.08%) Active Directory
2 5 (1.33%) VMware Infrastructure
3 1 (0.27%) Docker
3 1 (0.27%) Oracle RAC
3 1 (0.27%) vSphere
Systems Management
1 20 (5.31%) SCCM
2 9 (2.39%) Ansible
2 9 (2.39%) Microsoft Intune
3 7 (1.86%) Single Sign-On
4 6 (1.59%) Kubernetes
4 6 (1.59%) Terraform
5 4 (1.06%) Packer
6 2 (0.53%) Argo
6 2 (0.53%) Puppet
6 2 (0.53%) Salt
7 1 (0.27%) Active Directory Federation Services
7 1 (0.27%) Data Guard
7 1 (0.27%) Forefront Identity Manager
7 1 (0.27%) Grafana
7 1 (0.27%) Oracle Enterprise Manager
7 1 (0.27%) Oracle Flashback
7 1 (0.27%) Prometheus
7 1 (0.27%) RSA Archer
7 1 (0.27%) vCenter Server
Vendors
1 148 (39.26%) Microsoft
2 21 (5.57%) SolarWinds
3 14 (3.71%) Dynatrace
4 13 (3.45%) Cisco
4 13 (3.45%) Workday
5 11 (2.92%) Oracle
5 11 (2.92%) SAP
6 10 (2.65%) Apple
6 10 (2.65%) BMC
7 9 (2.39%) Adobe
7 9 (2.39%) CheckPoint
7 9 (2.39%) ConnectWise
7 9 (2.39%) Fortinet
7 9 (2.39%) Meraki
7 9 (2.39%) Remedy
7 9 (2.39%) WooCommerce
8 8 (2.12%) Citrix
9 6 (1.59%) Freshdesk
9 6 (1.59%) Splunk
10 5 (1.33%) Red Hat