Period
to

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 17 May 2022 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > Work from Home
6 months to
17 May 2022
Same period 2021 Same period 2020
Rank 378 319 177
Rank change year-on-year -59 -142 +51
Permanent jobs citing ServiceNow 608 272 160
As % of all permanent jobs with a WFH option 0.87% 0.89% 1.69%
As % of the Vendors category 2.37% 2.42% 4.30%
Number of salaries quoted 487 234 150
10th Percentile £26,750 £34,500 £37,500
25th Percentile £38,370 £46,250 £55,000
Median annual salary (50th Percentile) £55,000 £62,500 £67,500
Median % change year-on-year -12.00% -7.41% +12.50%
75th Percentile £74,375 £82,500 £75,000
90th Percentile £87,500 £86,750 £85,000
UK median annual salary £52,500 £55,000 £60,000
% change year-on-year -4.55% -8.33% +9.09%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for knowledge or experience of vendor products and services.

All Vendors
Work from Home
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 25,631 11,226 3,721
As % of all permanent jobs with a WFH option 36.52% 36.62% 39.27%
Number of salaries quoted 15,213 9,128 3,054
10th Percentile £32,500 £32,500 £34,050
25th Percentile £42,500 £41,250 £42,500
Median annual salary (50th Percentile) £57,500 £55,000 £57,500
Median % change year-on-year +4.55% -4.35% -4.17%
75th Percentile £77,500 £71,250 £73,750
90th Percentile £92,500 £84,650 £86,250
UK median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +5.00%

ServiceNow
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ServiceNow as a proportion of all IT jobs advertised.

ServiceNow trend for jobs with a WFH option

ServiceNow
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing ServiceNow.

ServiceNow salary trend for jobs with a WFH option

ServiceNow
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing ServiceNow over the 6 months to 17 May 2022.

ServiceNow salary histogram for jobs with a WFH option

For the 6 months to 17 May 2022, ServiceNow job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for ServiceNow.

1 235 (38.65%) ITIL
2 220 (36.18%) ITSM
3 175 (28.78%) Microsoft
4 160 (26.32%) Azure
5 158 (25.99%) Service Management
6 156 (25.66%) Social Skills
7 140 (23.03%) Finance
8 115 (18.91%) Microsoft 365
9 100 (16.45%) Windows
10 93 (15.30%) JavaScript
11 89 (14.64%) Active Directory
12 87 (14.31%) Agile
13 75 (12.34%) HTML
14 74 (12.17%) JIRA
15 72 (11.84%) AWS
16 70 (11.51%) Change Management
17 69 (11.35%) DevOps
18 67 (11.02%) SQL
18 67 (11.02%) PowerShell
19 61 (10.03%) Mentoring
20 60 (9.87%) Stakeholder Management
21 57 (9.38%) Linux
22 55 (9.05%) Telecoms
23 54 (8.88%) Service Delivery
23 54 (8.88%) VPN
23 54 (8.88%) Splunk
24 53 (8.72%) Requirements Gathering
25 52 (8.55%) Business Intelligence
25 52 (8.55%) SaaS
26 51 (8.39%) Project Management

ServiceNow
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (4.28%) Confluence
2 25 (4.11%) SharePoint
3 7 (1.15%) IIS
3 7 (1.15%) Oracle Workflow
3 7 (1.15%) WebSphere
4 4 (0.66%) Elasticsearch
5 3 (0.49%) Tomcat
6 2 (0.33%) Adobe Experience Manager
6 2 (0.33%) Captiva
6 2 (0.33%) CMS
6 2 (0.33%) Drupal
6 2 (0.33%) FileNet
6 2 (0.33%) SAS
7 1 (0.16%) Apache
7 1 (0.16%) nginx
7 1 (0.16%) Oracle SOA Suite
Applications
1 29 (4.77%) Microsoft Excel
2 26 (4.28%) Microsoft Office
3 16 (2.63%) Microsoft PowerPoint
4 10 (1.64%) MS Visio
5 5 (0.82%) Microsoft Project
Business Applications
1 23 (3.78%) Remedy ITSM
2 7 (1.15%) NetSuite
3 5 (0.82%) Oracle Financials
3 5 (0.82%) Workfront
4 3 (0.49%) Eikon
5 2 (0.33%) assyst
5 2 (0.33%) Dynamics CRM
5 2 (0.33%) Eloqua
5 2 (0.33%) Oracle Applications
5 2 (0.33%) SAP Payroll
6 1 (0.16%) Dynamics AX
6 1 (0.16%) Oracle Assets
6 1 (0.16%) Oracle General Ledger
6 1 (0.16%) Oracle Payables
6 1 (0.16%) Oracle Receivables
6 1 (0.16%) SAP BPC
6 1 (0.16%) SAP CO
6 1 (0.16%) SAP FI
6 1 (0.16%) SAP FI/CO
6 1 (0.16%) SAP S/4HANA
Cloud Services
1 160 (26.32%) Azure
2 115 (18.91%) Microsoft 365
3 72 (11.84%) AWS
4 52 (8.55%) SaaS
5 43 (7.07%) GCP
6 26 (4.28%) Azure Active Directory
7 24 (3.95%) Azure Sentinel
8 17 (2.80%) OneDrive
8 17 (2.80%) Power Platform
9 16 (2.63%) Mimecast
9 16 (2.63%) Serverless
10 13 (2.14%) Amazon EC2
11 12 (1.97%) PaaS
12 10 (1.64%) Cloud Computing
12 10 (1.64%) Dropbox
12 10 (1.64%) Slack
13 9 (1.48%) GitHub
13 9 (1.48%) IaaS
14 6 (0.99%) Amazon ELB
15 5 (0.82%) Amazon S3
Communications & Networking
1 54 (8.88%) VPN
2 36 (5.92%) DNS
3 32 (5.26%) Firewall
4 31 (5.10%) DHCP
5 29 (4.77%) SSL
6 18 (2.96%) IPsec
7 16 (2.63%) LAN
7 16 (2.63%) VoIP
7 16 (2.63%) WAN
8 15 (2.47%) TCP/IP
9 12 (1.97%) Internet
9 12 (1.97%) VLAN
9 12 (1.97%) Wi-Fi
10 11 (1.81%) SAN
11 10 (1.64%) 3G
11 10 (1.64%) 4G
11 10 (1.64%) Network Security
12 8 (1.32%) Broadband
13 7 (1.15%) NAS
13 7 (1.15%) Wireless
Database & Business Intelligence
1 19 (3.13%) SQL Server
2 16 (2.63%) Power BI
3 12 (1.97%) MySQL
4 10 (1.64%) Relational Database
5 6 (0.99%) Data Warehouse
5 6 (0.99%) Oracle Reports
6 5 (0.82%) BusinessObjects
6 5 (0.82%) Looker
6 5 (0.82%) Metadata
6 5 (0.82%) NoSQL
6 5 (0.82%) Tableau
7 4 (0.66%) InfluxDB
7 4 (0.66%) Metadata Repository
7 4 (0.66%) MongoDB
7 4 (0.66%) Oracle Database
8 3 (0.49%) GIS
9 2 (0.33%) Oracle Database 11g
9 2 (0.33%) RDBMS
10 1 (0.16%) Big Data
10 1 (0.16%) SQL Server Analysis Services
Development Applications
1 74 (12.17%) JIRA
2 21 (3.45%) Jenkins
3 14 (2.30%) Git (software)
4 10 (1.64%) Maven
5 9 (1.48%) GitLab
6 5 (0.82%) Cucumber
6 5 (0.82%) IBM UrbanCode
7 3 (0.49%) Bitbucket
7 3 (0.49%) Subversion
8 2 (0.33%) Artifactory
8 2 (0.33%) Sonatype Nexus
9 1 (0.16%) Bitbucket Server
9 1 (0.16%) LSMW
9 1 (0.16%) Octopus Deploy
9 1 (0.16%) Postman
9 1 (0.16%) Team Foundation Server
9 1 (0.16%) TeamCity
General
1 156 (25.66%) Social Skills
2 140 (23.03%) Finance
3 55 (9.05%) Telecoms
4 51 (8.39%) Public Sector
5 50 (8.22%) Retail
6 45 (7.40%) Analytical Skills
7 38 (6.25%) Marketing
8 28 (4.61%) Manufacturing
9 26 (4.28%) Banking
10 25 (4.11%) Electronics
11 21 (3.45%) Law
11 21 (3.45%) Presentation Skills
12 18 (2.96%) Billing
13 17 (2.80%) Organisational Skills
14 16 (2.63%) Legal
15 10 (1.64%) Inclusion and Diversity
16 9 (1.48%) Advertising
16 9 (1.48%) Aviation
16 9 (1.48%) Documentation Skills
16 9 (1.48%) Influencing Skills
Job Titles
1 125 (20.56%) Analyst
2 83 (13.65%) Architect
3 65 (10.69%) Consultant
3 65 (10.69%) Developer
4 54 (8.88%) Service Analyst
5 46 (7.57%) ServiceNow Developer
6 41 (6.74%) Technical Consultant
7 38 (6.25%) Service Desk Analyst
8 33 (5.43%) Cloud Engineer
9 32 (5.26%) Support Analyst
10 30 (4.93%) Service Manager
10 30 (4.93%) ServiceNow Consultant
11 29 (4.77%) Administrator
11 29 (4.77%) Solutions Architect
12 23 (3.78%) Engagement Manager
13 22 (3.62%) Cloud Architect
13 22 (3.62%) Cloud Solutions Architect
13 22 (3.62%) IT Analyst
13 22 (3.62%) SOC Architect
14 21 (3.45%) IT Manager
Libraries, Frameworks & Software Standards
1 75 (12.34%) HTML
2 47 (7.73%) CSS
3 43 (7.07%) XML
4 40 (6.58%) Web Services
5 37 (6.09%) AngularJS
6 36 (5.92%) LDAP
7 24 (3.95%) SOAP
8 20 (3.29%) Ajax
8 20 (3.29%) REST
9 14 (2.30%) SAML
10 11 (1.81%) JSON
11 10 (1.64%) Google Maps API
12 9 (1.48%) Spring
13 7 (1.15%) JDBC
13 7 (1.15%) RabbitMQ
13 7 (1.15%) Regular Expression
14 5 (0.82%) OAuth
14 5 (0.82%) OpenID
14 5 (0.82%) Spring Integration
14 5 (0.82%) XMPP
Miscellaneous
1 45 (7.40%) CMDB
2 32 (5.26%) Self-Motivation
3 20 (3.29%) Data Centre
3 20 (3.29%) Public Cloud
4 18 (2.96%) Management Information System
5 15 (2.47%) Legacy Systems
5 15 (2.47%) Social Media
6 12 (1.97%) Cloud Native
7 11 (1.81%) Enterprise Software
8 10 (1.64%) Cyberattack
8 10 (1.64%) Enterprise Cloud
8 10 (1.64%) IoT
9 8 (1.32%) Analytical Mindset
10 7 (1.15%) Cyberthreat
10 7 (1.15%) PKI
11 5 (0.82%) Replication
11 5 (0.82%) User Experience
11 5 (0.82%) YubiKey
12 4 (0.66%) Cyber Kill Chain
12 4 (0.66%) Private Cloud
Operating Systems
1 100 (16.45%) Windows
2 57 (9.38%) Linux
3 43 (7.07%) Windows Server
4 31 (5.10%) Windows 10
5 21 (3.45%) Unix
6 17 (2.80%) Android
7 11 (1.81%) Red Hat Enterprise Linux
8 8 (1.32%) Apple iOS
9 7 (1.15%) CentOS
10 6 (0.99%) Solaris
10 6 (0.99%) Windows 7
11 5 (0.82%) AIX
12 4 (0.66%) Amazon Linux
13 3 (0.49%) Windows Server 2016
14 2 (0.33%) Windows 2000 Server
14 2 (0.33%) Windows Server 2012
14 2 (0.33%) Windows XP
15 1 (0.16%) Mac OS
15 1 (0.16%) Windows Server 2008
Processes & Methodologies
1 235 (38.65%) ITIL
2 220 (36.18%) ITSM
3 158 (25.99%) Service Management
4 87 (14.31%) Agile
5 70 (11.51%) Change Management
6 69 (11.35%) DevOps
7 61 (10.03%) Mentoring
8 60 (9.87%) Stakeholder Management
9 54 (8.88%) Service Delivery
10 53 (8.72%) Requirements Gathering
11 52 (8.55%) Business Intelligence
12 51 (8.39%) Customer Requirements
12 51 (8.39%) Project Management
13 50 (8.22%) Cybersecurity
14 44 (7.24%) Problem-Solving
15 43 (7.07%) Coaching
16 42 (6.91%) CI/CD
17 38 (6.25%) Incident Management
18 36 (5.92%) Programme Management
18 36 (5.92%) Technical Architecture
Programming Languages
1 93 (15.30%) JavaScript
2 67 (11.02%) PowerShell
2 67 (11.02%) SQL
3 51 (8.39%) Python
4 24 (3.95%) Bash
5 22 (3.62%) Java
6 11 (1.81%) C
6 11 (1.81%) Go
7 9 (1.48%) Perl
8 8 (1.32%) C#
8 8 (1.32%) RPG
9 7 (1.15%) PHP
10 5 (0.82%) VB
10 5 (0.82%) VBScript
11 3 (0.49%) Ruby
12 2 (0.33%) ABAP
12 2 (0.33%) Shell Script
13 1 (0.16%) RPG IV
13 1 (0.16%) SAPscript
Qualifications
1 46 (7.57%) Security Cleared
2 39 (6.41%) Degree
3 31 (5.10%) Microsoft Certification
4 26 (4.28%) ITIL Certification
5 18 (2.96%) Cisco Certification
6 15 (2.47%) SC Cleared
7 14 (2.30%) CCNA
8 13 (2.14%) MCSE
9 9 (1.48%) MCSA
10 8 (1.32%) BPSS Clearance
10 8 (1.32%) CCNP
10 8 (1.32%) CWNA
10 8 (1.32%) ITIL Foundation Certificate
11 6 (0.99%) CCIE
12 5 (0.82%) CISSP
12 5 (0.82%) Computer Science Degree
13 4 (0.66%) GIAC
13 4 (0.66%) MCP
13 4 (0.66%) OSCP
14 2 (0.33%) CCIE Security
Quality Assurance & Compliance
1 45 (7.40%) SLA
2 16 (2.63%) QA
3 14 (2.30%) ISO/IEC 27001
4 11 (1.81%) GRC
5 8 (1.32%) COBIT
5 8 (1.32%) GDPR
6 6 (0.99%) Cyber Essentials
6 6 (0.99%) Cyber Essentials PLUS
6 6 (0.99%) ISO 9001
6 6 (0.99%) ISO/IEC 20000
6 6 (0.99%) NIST
7 1 (0.16%) Accessibility
7 1 (0.16%) Disclosure Scotland
7 1 (0.16%) GxP
7 1 (0.16%) PMO
7 1 (0.16%) SOC 1
7 1 (0.16%) SOC 2
System Software
1 89 (14.64%) Active Directory
2 42 (6.91%) VMware Infrastructure
3 27 (4.44%) Docker
4 20 (3.29%) Hyper-V
5 9 (1.48%) NFS
6 6 (0.99%) iptables
6 6 (0.99%) Microsoft Virtual Server
6 6 (0.99%) Virtual Desktop
6 6 (0.99%) Virtual Machines
6 6 (0.99%) Virtual Servers
7 5 (0.82%) Citrix Hypervisor
7 5 (0.82%) NDS
8 3 (0.49%) XenApp
8 3 (0.49%) XenDesktop
9 1 (0.16%) Microsoft App-V
9 1 (0.16%) VMware Workstation
9 1 (0.16%) vSphere
Systems Management
1 44 (7.24%) Ansible
2 28 (4.61%) SCCM
3 26 (4.28%) Microsoft Intune
4 25 (4.11%) Single Sign-On
5 24 (3.95%) Terraform
6 21 (3.45%) Kubernetes
7 15 (2.47%) HP UCMDB
8 13 (2.14%) Grafana
9 8 (1.32%) Prometheus
10 6 (0.99%) Automic
10 6 (0.99%) Nagios
10 6 (0.99%) Opscode Chef
10 6 (0.99%) Puppet
10 6 (0.99%) Red Hat Spacewalk
11 5 (0.82%) Backup Exec
11 5 (0.82%) CA Single Sign-On
11 5 (0.82%) Microsoft Data Protection Manager
11 5 (0.82%) NetBackup
11 5 (0.82%) PingFederate
12 4 (0.66%) Istio
Vendors
1 175 (28.78%) Microsoft
2 54 (8.88%) Splunk
3 50 (8.22%) VMware
4 47 (7.73%) Oracle
5 43 (7.07%) Cisco
6 35 (5.76%) SAP
7 34 (5.59%) Remedy
8 32 (5.26%) Red Hat
9 31 (5.10%) BMC
10 30 (4.93%) Palo Alto
11 27 (4.44%) Citrix
12 25 (4.11%) Salesforce.com
13 23 (3.78%) Dynatrace
14 21 (3.45%) AppDynamics
15 19 (3.13%) HP
16 18 (2.96%) Freshdesk
17 15 (2.47%) Google
17 15 (2.47%) Okta
18 13 (2.14%) Forcepoint
19 12 (1.97%) IBM