Period
to 17 November 2018

The median annual salary for a Technical Support was £25,000 in advertised job vacancies in Yorkshire during the 6 months to 17 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > Yorkshire
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 215 263 234
Rank change year-on-year +48 -29 -8
Permanent jobs requiring a Technical Support 68 53 108
As % of all permanent IT jobs advertised in Yorkshire 0.82% 0.54% 0.97%
As % of the Job Titles category 0.84% 0.55% 0.99%
Number of salaries quoted 59 50 105
Yorkshire median annual salary £25,000 £24,500 £19,750
Median salary % change year-on-year +2.04% +24.05% -19.39%
10th Percentile £19,250 £18,950 £17,000
90th Percentile £36,150 £45,000 £33,750
England median annual salary £31,000 £30,000 £30,000
% change year-on-year +3.33% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,070 9,566 10,964
% of permanent IT jobs with a recognized job title 96.80% 97.47% 97.99%
Number of salaries quoted 6,625 8,017 9,268
Yorkshire median annual salary £42,500 £41,000 £40,000
Median salary % change year-on-year +3.66% +2.50% -
10th Percentile £25,000 £25,000 £24,500
90th Percentile £61,250 £60,000 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Technical Support
Job Vacancy Trend in Yorkshire

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Technical Support in Yorkshire

Technical Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Yorkshire.

Salary trend for Technical Support in Yorkshire

Technical Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Technical Support in Yorkshire over the 6 months to 17 November 2018.

Salary histogram for Technical Support in Yorkshire

Technical Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Yorkshire region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North Yorkshire +8 33 £23,750 +3.26% 2
West Yorkshire +27 24 £25,000 -1.96% 6
East Yorkshire +9 5 £19,500 -22.00%
South Yorkshire -3 4 £24,875 +5.85% 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 17 November 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Technical Support in the job title.

1 38 (55.88%) Microsoft
2 33 (48.53%) Windows
3 30 (44.12%) Active Directory
4 18 (26.47%) VMware
5 17 (25.00%) SQL
6 16 (23.53%) SQL Server
6 16 (23.53%) Windows Server
6 16 (23.53%) Problem-Solving
7 14 (20.59%) Microsoft Certification
7 14 (20.59%) Firewall
7 14 (20.59%) VMware Infrastructure
8 13 (19.12%) Citrix
8 13 (19.12%) MCSE
9 12 (17.65%) VoIP
9 12 (17.65%) Cisco Certification
9 12 (17.65%) Cisco
10 11 (16.18%) CCNA
10 11 (16.18%) MS Exchange
10 11 (16.18%) VMware Certified Professional (VCP)
10 11 (16.18%) SCCM
11 10 (14.71%) Data Centre
11 10 (14.71%) Meraki
11 10 (14.71%) Polycom
11 10 (14.71%) Supplier Management
11 10 (14.71%) MCITP
11 10 (14.71%) ISO/IEC 27001
11 10 (14.71%) Aruba
11 10 (14.71%) Wireless
11 10 (14.71%) ADSL
11 10 (14.71%) Broadband

Technical Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (16.18%) MS Exchange
2 7 (10.29%) IIS
3 6 (8.82%) Exchange Server 2010
4 3 (4.41%) Apache
4 3 (4.41%) Skype for Business
4 3 (4.41%) Tomcat
5 1 (1.47%) Exchange Server 2013
5 1 (1.47%) IBM Domino
5 1 (1.47%) IBM Notes
Applications
1 7 (10.29%) Microsoft Office
2 1 (1.47%) Abaqus
2 1 (1.47%) MS Visio
Business Applications
1 1 (1.47%) Remedy ITSM
Cloud Services
1 6 (8.82%) Office 365
2 2 (2.94%) Amazon AWS
2 2 (2.94%) Microsoft Azure
2 2 (2.94%) SaaS
3 1 (1.47%) Azure Active Directory
3 1 (1.47%) G Suite
3 1 (1.47%) IaaS
Communications & Networking
1 14 (20.59%) Firewall
2 12 (17.65%) VoIP
3 10 (14.71%) 3G
3 10 (14.71%) ADSL
3 10 (14.71%) Broadband
3 10 (14.71%) Wireless
4 7 (10.29%) LAN
5 5 (7.35%) DNS
5 5 (7.35%) SAN
6 4 (5.88%) WAN
7 3 (4.41%) iSCSI
7 3 (4.41%) Network Security
7 3 (4.41%) Skype
7 3 (4.41%) Wi-Fi
8 2 (2.94%) DHCP
8 2 (2.94%) TCP/IP
9 1 (1.47%) DWDM
9 1 (1.47%) Ethernet
9 1 (1.47%) FTP
9 1 (1.47%) VPN
Database & Business Intelligence
1 16 (23.53%) SQL Server
2 3 (4.41%) MySQL
2 3 (4.41%) SQL Server 2008
3 1 (1.47%) Hadoop
Development Applications
1 1 (1.47%) Jenkins
1 1 (1.47%) Visual Studio Team System
General
1 6 (8.82%) Finance
2 3 (4.41%) Telecoms
3 2 (2.94%) Back Office
3 2 (2.94%) Games
4 1 (1.47%) Retail
Libraries, Frameworks & Software Standards
1 8 (11.76%) .NET
2 3 (4.41%) ActiveMQ
3 1 (1.47%) LDAP
3 1 (1.47%) Web Services
Miscellaneous
1 10 (14.71%) Data Centre
2 4 (5.88%) Self-Motivation
3 3 (4.41%) Analytical Skills
4 2 (2.94%) Management Information System
4 2 (2.94%) Replication
5 1 (1.47%) Analytical Mindset
5 1 (1.47%) Computer Science
5 1 (1.47%) Fat Client
5 1 (1.47%) Fintech
5 1 (1.47%) Mobile App
5 1 (1.47%) Social Media
5 1 (1.47%) Thin Client
Operating Systems
1 33 (48.53%) Windows
2 16 (23.53%) Windows Server
3 7 (10.29%) Linux
3 7 (10.29%) Windows 10
3 7 (10.29%) Windows 7
3 7 (10.29%) Windows Server 2012
4 4 (5.88%) Windows Server 2008
5 3 (4.41%) Windows Server 2003
6 2 (2.94%) Debian
6 2 (2.94%) Ubuntu
6 2 (2.94%) Unix
7 1 (1.47%) Android
7 1 (1.47%) Apple iOS
7 1 (1.47%) CentOS
7 1 (1.47%) Fedora
7 1 (1.47%) Red Hat Enterprise Linux
7 1 (1.47%) SUSE
7 1 (1.47%) Windows Phone
Processes & Methodologies
1 16 (23.53%) Problem-Solving
2 10 (14.71%) Supplier Management
3 9 (13.24%) ITIL
4 6 (8.82%) ITSM
4 6 (8.82%) Mathematics
4 6 (8.82%) System Testing
5 5 (7.35%) Service Delivery
5 5 (7.35%) Service Management
5 5 (7.35%) Time Management
6 3 (4.41%) B2B
6 3 (4.41%) CRM
6 3 (4.41%) Customer Requirements
6 3 (4.41%) Release Management
7 2 (2.94%) Information Security
7 2 (2.94%) Infrastructure Management
7 2 (2.94%) Problem Management
8 1 (1.47%) Agile Software Development
8 1 (1.47%) Change Management
8 1 (1.47%) Process Management
8 1 (1.47%) Stakeholder Management
Programming Languages
1 17 (25.00%) SQL
2 7 (10.29%) C
3 6 (8.82%) T-SQL
4 5 (7.35%) C#
4 5 (7.35%) JavaScript
5 3 (4.41%) VB
6 2 (2.94%) Python
7 1 (1.47%) Bash Shell
7 1 (1.47%) Fortran
7 1 (1.47%) PHP
Qualifications
1 14 (20.59%) Microsoft Certification
2 13 (19.12%) MCSE
3 12 (17.65%) Cisco Certification
4 11 (16.18%) CCNA
4 11 (16.18%) VMware Certified Professional (VCP)
5 10 (14.71%) MCITP
6 5 (7.35%) Security Cleared
7 3 (4.41%) Computer Science Degree
7 3 (4.41%) Degree
8 1 (1.47%) DBS Check
8 1 (1.47%) MCSA
Quality Assurance & Compliance
1 10 (14.71%) ISO 9001
1 10 (14.71%) ISO/IEC 27001
2 1 (1.47%) SLA
System Software
1 30 (44.12%) Active Directory
2 14 (20.59%) VMware Infrastructure
3 5 (7.35%) Hyper-V
4 1 (1.47%) Docker
4 1 (1.47%) Virtual Machines
4 1 (1.47%) VMware ESXi
4 1 (1.47%) vSphere
Systems Management
1 11 (16.18%) SCCM
2 4 (5.88%) Ansible
3 3 (4.41%) Systems Management Server (SMS)
3 3 (4.41%) WSUS
4 2 (2.94%) Backup Exec
4 2 (2.94%) Puppet
4 2 (2.94%) SCOM
5 1 (1.47%) cPanel
5 1 (1.47%) Microsoft Data Protection Manager
5 1 (1.47%) Microsoft Intune
5 1 (1.47%) Norton AntiVirus
5 1 (1.47%) Opscode Chef
5 1 (1.47%) SCOrch
5 1 (1.47%) SCSM
5 1 (1.47%) SCVMM
5 1 (1.47%) Single Sign-On
Vendors
1 38 (55.88%) Microsoft
2 18 (26.47%) VMware
3 13 (19.12%) Citrix
4 12 (17.65%) Cisco
5 10 (14.71%) Aruba
5 10 (14.71%) Meraki
5 10 (14.71%) Polycom
6 4 (5.88%) Veeam
7 3 (4.41%) SonicWALL
8 2 (2.94%) Red Hat
9 1 (1.47%) Altiris
9 1 (1.47%) ANSYS
9 1 (1.47%) Dell
9 1 (1.47%) EqualLogic
9 1 (1.47%) Lotus
9 1 (1.47%) Remedy
9 1 (1.47%) Symantec
9 1 (1.47%) Veritas
9 1 (1.47%) Zerto