Technical Support Jobs in Yorkshire

The median annual salary for a Technical Support was £25,000 in advertised job vacancies in Yorkshire during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support England / Yorkshire
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	206	176	213
Rank change year-on-year	-30	+37
Permanent jobs requiring a Technical Support	28	58	55
As % of all permanent IT jobs advertised in Yorkshire	0.52%	1.03%	0.81%
As % of the Job Titles category	0.53%	1.05%	0.83%
Number of salaries quoted	26	56	45
Median salary	£25,000	£23,000	£25,000
Median salary % change year-on-year	+8.69%	-8.00%
90% offered a salary of more than	£21,250	£17,500	£20,850
10% offered a salary of more than	£36,250	£30,000	£40,000
UK excluding London median salary	£29,000	£27,500	£28,500
% change year-on-year	+5.45%	-3.50%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles Yorkshire
Permanent job vacancies with a job title containing a recognized job role	5243	5513	6646
As % of all permanent IT job vacancies advertised in Yorkshire	97.64%	97.73%	98.31%
Number of salaries quoted	4396	4662	5466
Median salary	£40,000	£39,000	£40,000
Median salary % change year-on-year	+2.56%	-2.50%
90% offered a salary of more than	£25,000	£25,000	£25,000
10% offered a salary of more than	£60,000	£55,000	£56,000
UK excluding London median salary	£42,500	£41,500	£40,000
% change year-on-year	+2.40%	+3.75%

Technical Support
Job Vacancy Trend in Yorkshire

The job posting trend of jobs advertised in Yorkshire that featured Technical Support in the job title.

Job vacancy trend for Technical Support in Yorkshire

Technical Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Yorkshire.

Salary trend for Technical Support in Yorkshire

Technical Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Technical Support in Yorkshire over the 3 months to 27 June 2017.

Salary histogram for Technical Support in Yorkshire

Technical Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Yorkshire region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
North Yorkshire	+13	13	£27,500	+20.21%	1
West Yorkshire	-17	12	£23,000	-2.12%	6
East Yorkshire	-	2	£35,000	-
South Yorkshire	-17	1	£23,500	+27.02%
Technical Support England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 27 June 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring Technical Support in the job title.

1	40 (63.49%)	Windows
2	31 (49.21%)	VMware
3	29 (46.03%)	Active Directory
4	26 (41.27%)	Microsoft
5	22 (34.92%)	ITIL
6	19 (30.16%)	DNS
7	18 (28.57%)	Citrix
7	18 (28.57%)	Windows Server 2012
8	17 (26.98%)	SAN
8	17 (26.98%)	Cisco
9	14 (22.22%)	TCP/IP
9	14 (22.22%)	DHCP
10	13 (20.63%)	Windows Server
10	13 (20.63%)	MS Exchange
10	13 (20.63%)	SQL

10	13 (20.63%)	Windows Server 2008
10	13 (20.63%)	XenApp
10	13 (20.63%)	XenServer
11	12 (19.05%)	VMware Infrastructure
11	12 (19.05%)	SQL Server
11	12 (19.05%)	Microsoft Office
11	12 (19.05%)	vSphere
11	12 (19.05%)	NAS
11	12 (19.05%)	VMware ESXi
12	11 (17.46%)	Telecoms
13	10 (15.87%)	LAN
14	9 (14.29%)	WAN
14	9 (14.29%)	NetApp
15	8 (12.70%)	Exchange Server 2010
15	8 (12.70%)	Office 365

Technical Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	13 (20.63%)	MS Exchange
2	8 (12.70%)	Exchange Server 2010
2	8 (12.70%)	IIS
3	6 (9.52%)	Exchange Server 2013
4	5 (7.94%)	Exchange Server 2003
4	5 (7.94%)	Exchange Server 2007
5	1 (1.59%)	GeoServer

Applications
1	12 (19.05%)	Microsoft Office
2	3 (4.76%)	Microsoft Excel
2	3 (4.76%)	Microsoft PowerPoint

Cloud Services
1	8 (12.70%)	Office 365
2	3 (4.76%)	SaaS
3	2 (3.17%)	Microsoft Azure
4	1 (1.59%)	Cloud Computing
4	1 (1.59%)	Mimecast

Communications & Networking
1	19 (30.16%)	DNS
2	17 (26.98%)	SAN
3	14 (22.22%)	DHCP
3	14 (22.22%)	TCP/IP
4	12 (19.05%)	NAS
5	10 (15.87%)	LAN
6	9 (14.29%)	WAN
7	8 (12.70%)	ADSL
8	6 (9.52%)	Firewall
9	5 (7.94%)	LDAP
9	5 (7.94%)	Remote Desktop
10	4 (6.35%)	VoIP
10	4 (6.35%)	Wi-Fi
10	4 (6.35%)	Wireless
11	2 (3.17%)	Broadband
11	2 (3.17%)	Cisco ASA
11	2 (3.17%)	VPN
12	1 (1.59%)	DWDM
12	1 (1.59%)	Ethernet
12	1 (1.59%)	Internet

Database & Business Intelligence
1	12 (19.05%)	SQL Server
2	3 (4.76%)	SQL Server 2008
3	2 (3.17%)	Relational Database
4	1 (1.59%)	GIS
4	1 (1.59%)	MySQL
4	1 (1.59%)	PostgreSQL

General
1	11 (17.46%)	Telecoms
2	4 (6.35%)	Finance
3	3 (4.76%)	Retail
4	1 (1.59%)	Pharmaceutical

Libraries, Frameworks & Software Standards
1	3 (4.76%)	.NET
2	1 (1.59%)	Django

Miscellaneous
1	4 (6.35%)	Data Centre
2	3 (4.76%)	Enterprise Software
2	3 (4.76%)	iPad
3	1 (1.59%)	Analytical Skills
3	1 (1.59%)	HP StoreVirtual
3	1 (1.59%)	Management Information System

Operating Systems
1	40 (63.49%)	Windows
2	18 (28.57%)	Windows Server 2012
3	13 (20.63%)	Windows Server
3	13 (20.63%)	Windows Server 2008
4	6 (9.52%)	Windows Server 2003
5	5 (7.94%)	Linux
5	5 (7.94%)	Unix
5	5 (7.94%)	Windows 2000
6	4 (6.35%)	Windows 7
7	1 (1.59%)	Windows 10
7	1 (1.59%)	Windows 8

Processes & Methodologies
1	22 (34.92%)	ITIL
2	7 (11.11%)	Time Management
3	6 (9.52%)	Service Delivery
4	5 (7.94%)	Change Management
5	4 (6.35%)	Disaster Recovery
5	4 (6.35%)	Service Management
5	4 (6.35%)	Stakeholder Management
5	4 (6.35%)	Workflow
6	3 (4.76%)	B2B
6	3 (4.76%)	Business Continuity
6	3 (4.76%)	Capacity Planning
6	3 (4.76%)	Customer Requirements
6	3 (4.76%)	Server Building
6	3 (4.76%)	Technical Architecture
7	2 (3.17%)	Capacity Management
7	2 (3.17%)	Performance Monitoring
7	2 (3.17%)	Supplier Management
8	1 (1.59%)	Agile Software Development
8	1 (1.59%)	Incident Management
8	1 (1.59%)	Migration

Programming Languages
1	13 (20.63%)	SQL
2	3 (4.76%)	VB
3	1 (1.59%)	C#
3	1 (1.59%)	PHP
3	1 (1.59%)	Python

Qualifications
1	8 (12.70%)	Cisco Certification
2	7 (11.11%)	CCNA
2	7 (11.11%)	MCP
3	4 (6.35%)	MCSE
3	4 (6.35%)	Microsoft Certification
4	2 (3.17%)	SC Cleared
4	2 (3.17%)	Security Cleared
5	1 (1.59%)	CCIE
5	1 (1.59%)	CCNP
5	1 (1.59%)	Degree
5	1 (1.59%)	MCITP
5	1 (1.59%)	MOS
5	1 (1.59%)	VMware Certified Professional (VCP)

Quality Assurance & Compliance
1	7 (11.11%)	SLA
2	2 (3.17%)	ISO/IEC 27001
3	1 (1.59%)	GDPR

System Software
1	29 (46.03%)	Active Directory
2	13 (20.63%)	XenApp
2	13 (20.63%)	XenServer
3	12 (19.05%)	VMware ESXi
3	12 (19.05%)	VMware Infrastructure
3	12 (19.05%)	vSphere
4	5 (7.94%)	Hyper-V
5	2 (3.17%)	Virtual Machines
6	1 (1.59%)	Terminal Services

Systems Management
1	6 (9.52%)	Backup Exec
2	5 (7.94%)	OpenView
3	3 (4.76%)	SCCM
4	1 (1.59%)	WSUS

Vendors
1	31 (49.21%)	VMware
2	26 (41.27%)	Microsoft
3	18 (28.57%)	Citrix
4	17 (26.98%)	Cisco
5	9 (14.29%)	NetApp
6	6 (9.52%)	EMC
6	6 (9.52%)	HP
6	6 (9.52%)	Veeam
7	5 (7.94%)	CheckPoint
7	5 (7.94%)	Isilon
8	3 (4.76%)	Google
8	3 (4.76%)	Syncsort
9	2 (3.17%)	Openreach
10	1 (1.59%)	Aruba
10	1 (1.59%)	BT
10	1 (1.59%)	ESRI
10	1 (1.59%)	Meraki
10	1 (1.59%)	Nimsoft
10	1 (1.59%)	Symantec
10	1 (1.59%)	Zend