Period
to 18 August 2018

The median annual salary for a Technical Support was £25,000 in advertised job vacancies in Yorkshire during the 6 months to 18 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > Yorkshire
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 247 282 238
Rank change year-on-year +35 -44 +7
Permanent jobs requiring a Technical Support 48 49 108
As % of all permanent IT jobs advertised in Yorkshire 0.52% 0.47% 0.93%
As % of the Job Titles category 0.54% 0.48% 0.95%
Number of salaries quoted 43 45 106
Yorkshire median annual salary £25,000 £23,000 £22,000
Median salary % change year-on-year +8.70% +4.55% -12.00%
10th Percentile £19,250 £18,500 £17,000
90th Percentile £29,994 £34,500 £32,000
England median annual salary £31,750 £30,000 £31,000
% change year-on-year +5.83% -3.23% -3.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,957 10,125 11,373
% of permanent IT jobs with a recognized job title 97.00% 97.65% 97.94%
Number of salaries quoted 7,515 8,551 9,468
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,000 £25,250 £24,750
90th Percentile £61,500 £61,250 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in Yorkshire

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Technical Support in Yorkshire

Technical Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Yorkshire.

Salary trend for Technical Support in Yorkshire

Technical Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Technical Support in Yorkshire over the 6 months to 18 August 2018.

Salary histogram for Technical Support in Yorkshire

Technical Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Yorkshire region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +29 27 £25,000 +8.70% 1
North Yorkshire -13 10 £27,000 +25.58%
East Yorkshire +23 5 £19,500 -22.00%
South Yorkshire +11 4 £31,750 +51.19% 3
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 18 August 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Technical Support in the job title.

1 30 (62.50%) Windows
2 22 (45.83%) Problem-Solving
3 18 (37.50%) SQL
4 16 (33.33%) Microsoft
5 14 (29.17%) Active Directory
6 13 (27.08%) Finance
7 12 (25.00%) SQL Server
7 12 (25.00%) Self-Motivation
8 11 (22.92%) Customer Requirements
8 11 (22.92%) Replication
8 11 (22.92%) SQL Server 2008
8 11 (22.92%) VB
8 11 (22.92%) .NET
8 11 (22.92%) B2B
9 10 (20.83%) MS Exchange
10 9 (18.75%) ITIL
11 8 (16.67%) Linux
11 8 (16.67%) VMware
11 8 (16.67%) Office 365
11 8 (16.67%) Ansible
12 7 (14.58%) SCCM
13 6 (12.50%) Microsoft Azure
13 6 (12.50%) Microsoft Office
13 6 (12.50%) ITSM
13 6 (12.50%) Cisco
13 6 (12.50%) Windows Server
14 5 (10.42%) Windows 7
14 5 (10.42%) Analytical Skills
14 5 (10.42%) Microsoft Certification
14 5 (10.42%) Service Delivery

Technical Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (20.83%) MS Exchange
2 5 (10.42%) Apache
2 5 (10.42%) Exchange Server 2010
2 5 (10.42%) Tomcat
3 4 (8.33%) IIS
4 3 (6.25%) Exchange Server 2003
5 2 (4.17%) Skype for Business
Applications
1 6 (12.50%) Microsoft Office
Business Applications
1 1 (2.08%) Remedy ITSM
Cloud Services
1 8 (16.67%) Office 365
2 6 (12.50%) Microsoft Azure
3 3 (6.25%) Amazon AWS
Communications & Networking
1 4 (8.33%) LAN
2 3 (6.25%) DHCP
2 3 (6.25%) DNS
3 2 (4.17%) DSL
3 2 (4.17%) LLU
3 2 (4.17%) SAN
3 2 (4.17%) Skype
3 2 (4.17%) TCP/IP
3 2 (4.17%) Unified Communications
3 2 (4.17%) WAN
3 2 (4.17%) Wireless
4 1 (2.08%) Firewall
4 1 (2.08%) IPFIX
4 1 (2.08%) SMS
4 1 (2.08%) SMTP
4 1 (2.08%) SNMP
4 1 (2.08%) VoIP
Database & Business Intelligence
1 12 (25.00%) SQL Server
2 11 (22.92%) SQL Server 2008
3 5 (10.42%) MySQL
4 3 (6.25%) Hadoop
Development Applications
1 3 (6.25%) Jenkins
General
1 13 (27.08%) Finance
2 1 (2.08%) Back Office
2 1 (2.08%) Games
2 1 (2.08%) Retail
2 1 (2.08%) Telecoms
Libraries, Frameworks & Software Standards
1 11 (22.92%) .NET
2 5 (10.42%) ActiveMQ
3 3 (6.25%) LDAP
Miscellaneous
1 12 (25.00%) Self-Motivation
2 11 (22.92%) Replication
3 5 (10.42%) Analytical Skills
4 3 (6.25%) Analytical Mindset
5 2 (4.17%) Data Centre
Operating Systems
1 30 (62.50%) Windows
2 8 (16.67%) Linux
3 6 (12.50%) Windows Server
4 5 (10.42%) Windows 7
5 3 (6.25%) Debian
5 3 (6.25%) Fedora
5 3 (6.25%) Red Hat Enterprise Linux
5 3 (6.25%) SUSE
5 3 (6.25%) Ubuntu
5 3 (6.25%) Windows Server 2012
6 2 (4.17%) Windows 10
6 2 (4.17%) Windows Server 2003
6 2 (4.17%) Windows Server 2008
7 1 (2.08%) Unix
Processes & Methodologies
1 22 (45.83%) Problem-Solving
2 11 (22.92%) B2B
2 11 (22.92%) Customer Requirements
3 9 (18.75%) ITIL
4 6 (12.50%) ITSM
5 5 (10.42%) Release Management
5 5 (10.42%) Service Delivery
5 5 (10.42%) Service Management
5 5 (10.42%) Time Management
6 3 (6.25%) Antivirus Management
6 3 (6.25%) DevOps
6 3 (6.25%) Disaster Recovery
6 3 (6.25%) Root Cause Analysis
6 3 (6.25%) Stakeholder Management
7 2 (4.17%) CRM
7 2 (4.17%) Data Centre Operations
7 2 (4.17%) Mathematics
7 2 (4.17%) Network Management
7 2 (4.17%) System Testing
8 1 (2.08%) Coaching
Programming Languages
1 18 (37.50%) SQL
2 11 (22.92%) VB
3 2 (4.17%) C
Qualifications
1 5 (10.42%) Microsoft Certification
1 5 (10.42%) Security Cleared
2 4 (8.33%) MCSA
3 2 (4.17%) CCNA
3 2 (4.17%) Cisco Certification
4 1 (2.08%) Computer Science Degree
4 1 (2.08%) DBS Check
4 1 (2.08%) Degree
4 1 (2.08%) MCSE
4 1 (2.08%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (4.17%) ISO 14001
1 2 (4.17%) ISO 9001
1 2 (4.17%) ISO/IEC 20000
1 2 (4.17%) ISO/IEC 27001
1 2 (4.17%) SLA
System Software
1 14 (29.17%) Active Directory
2 5 (10.42%) VMware Infrastructure
3 3 (6.25%) Docker
4 2 (4.17%) Hyper-V
5 1 (2.08%) VMware ESXi
5 1 (2.08%) vSphere
Systems Management
1 8 (16.67%) Ansible
2 7 (14.58%) SCCM
3 4 (8.33%) Systems Management Server (SMS)
4 3 (6.25%) Opscode Chef
4 3 (6.25%) Puppet
5 1 (2.08%) Backup Exec
5 1 (2.08%) SCOM
Vendors
1 16 (33.33%) Microsoft
2 8 (16.67%) VMware
3 6 (12.50%) Cisco
4 4 (8.33%) Veeam
5 3 (6.25%) Red Hat
6 2 (4.17%) SolarWinds
7 1 (2.08%) Citrix
7 1 (2.08%) Dell
7 1 (2.08%) EqualLogic
7 1 (2.08%) Remedy
7 1 (2.08%) Zerto