Period
to 20 May 2018

The median annual salary for a Technical Support was £26,000 in advertised job vacancies in Yorkshire during the 6 months to 20 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > Yorkshire
6 months to
20 May 2018
Same period 2017 Same period 2016
Rank 259 256 236
Rank change year-on-year -3 -20 +1
Permanent jobs requiring a Technical Support 47 73 132
As % of all permanent IT jobs advertised in Yorkshire 0.48% 0.69% 1.07%
As % of the Job Titles category 0.50% 0.70% 1.10%
Number of salaries quoted 39 72 151
Yorkshire median annual salary £26,000 £21,250 £24,000
Median salary % change year-on-year +22.35% -11.46% -9.43%
10th Percentile £18,950 £17,000 £17,000
90th Percentile £45,000 £33,625 £30,000
England median annual salary £32,500 £30,000 £31,000
% change year-on-year +8.33% -3.23% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9,468 10,393 11,980
% of permanent IT jobs with a recognized job title 97.55% 97.61% 97.26%
Number of salaries quoted 8,071 8,904 9,990
Yorkshire median annual salary £42,500 £40,500 £40,000
Median salary % change year-on-year +4.94% +1.25% +2.56%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £60,000 £60,000 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support
Job Vacancy Trend in Yorkshire

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Technical Support in Yorkshire

Technical Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in Yorkshire.

Salary trend for Technical Support in Yorkshire

Technical Support
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Technical Support in Yorkshire over the 6 months to 20 May 2018.

Salary histogram for Technical Support in Yorkshire

Technical Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Yorkshire region over the 6 months to 20 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +3 32 £25,000 +18.34% 6
North Yorkshire +3 9 £25,500 +18.60%
South Yorkshire +6 5 £53,375 +188.51% 2
East Yorkshire +10 1 - - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 20 May 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Technical Support in the job title.

1 28 (59.57%) Windows
2 18 (38.30%) Problem-Solving
3 15 (31.91%) SQL
4 12 (25.53%) Microsoft
5 11 (23.40%) Active Directory
5 11 (23.40%) Replication
5 11 (23.40%) Finance
6 10 (21.28%) SQL Server
6 10 (21.28%) Windows Server
7 9 (19.15%) Self-Motivation
7 9 (19.15%) Customer Requirements
7 9 (19.15%) SQL Server 2008
7 9 (19.15%) VB
7 9 (19.15%) .NET
7 9 (19.15%) ITIL
7 9 (19.15%) B2B
7 9 (19.15%) Cisco
8 8 (17.02%) SLA
8 8 (17.02%) Linux
8 8 (17.02%) MS Exchange
9 7 (14.89%) Microsoft Office
9 7 (14.89%) Microsoft Certification
9 7 (14.89%) Service Delivery
10 6 (12.77%) VMware
10 6 (12.77%) LAN
10 6 (12.77%) WAN
10 6 (12.77%) Analytical Skills
11 5 (10.64%) Windows Server 2012
11 5 (10.64%) Time Management
11 5 (10.64%) Microsoft Azure

Technical Support Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.02%) MS Exchange
2 4 (8.51%) IBM Domino
2 4 (8.51%) IBM Notes
2 4 (8.51%) IIS
2 4 (8.51%) Skype for Business
3 3 (6.38%) Exchange Server 2003
3 3 (6.38%) Exchange Server 2013
4 2 (4.26%) Apache
4 2 (4.26%) Tomcat
5 1 (2.13%) GlassFish
5 1 (2.13%) JBoss
5 1 (2.13%) WebSphere
5 1 (2.13%) WildFly
Applications
1 7 (14.89%) Microsoft Office
2 3 (6.38%) Microsoft Excel
2 3 (6.38%) MS Visio
Cloud Services
1 5 (10.64%) Microsoft Azure
2 4 (8.51%) Office 365
3 2 (4.26%) Amazon AWS
3 2 (4.26%) SaaS
Communications & Networking
1 6 (12.77%) LAN
1 6 (12.77%) WAN
2 5 (10.64%) TCP/IP
2 5 (10.64%) VPN
3 3 (6.38%) Internet
3 3 (6.38%) Remote Desktop
3 3 (6.38%) Wireless
4 2 (4.26%) DSL
4 2 (4.26%) Firewall
4 2 (4.26%) LLU
4 2 (4.26%) Unified Communications
5 1 (2.13%) 3G
5 1 (2.13%) ADSL
5 1 (2.13%) Broadband
5 1 (2.13%) DHCP
5 1 (2.13%) DNS
5 1 (2.13%) SAN
5 1 (2.13%) SMTP
5 1 (2.13%) SNMP
5 1 (2.13%) VoIP
Database & Business Intelligence
1 10 (21.28%) SQL Server
2 9 (19.15%) SQL Server 2008
3 3 (6.38%) MySQL
4 2 (4.26%) Hadoop
Development Applications
1 2 (4.26%) Jenkins
General
1 11 (23.40%) Finance
2 5 (10.64%) Military
3 4 (8.51%) Pharmaceutical
4 3 (6.38%) Electronics
5 2 (4.26%) Billing
5 2 (4.26%) Marketing
6 1 (2.13%) Banking
6 1 (2.13%) Telecoms
Libraries, Frameworks & Software Standards
1 9 (19.15%) .NET
2 2 (4.26%) ActiveMQ
2 2 (4.26%) LDAP
3 1 (2.13%) Web Services
Miscellaneous
1 11 (23.40%) Replication
2 9 (19.15%) Self-Motivation
3 6 (12.77%) Analytical Skills
4 5 (10.64%) Management Information System
5 3 (6.38%) Data Centre
5 3 (6.38%) e-Learning
6 2 (4.26%) Analytical Mindset
6 2 (4.26%) Fat Client
6 2 (4.26%) Fintech
6 2 (4.26%) Tandem
6 2 (4.26%) Thin Client
7 1 (2.13%) Driving Licence
7 1 (2.13%) iSeries
Operating Systems
1 28 (59.57%) Windows
2 10 (21.28%) Windows Server
3 8 (17.02%) Linux
4 5 (10.64%) Windows Server 2008
4 5 (10.64%) Windows Server 2012
5 4 (8.51%) Windows 7
6 3 (6.38%) Unix
6 3 (6.38%) Windows 10
6 3 (6.38%) Windows Server 2003
7 2 (4.26%) AIX
7 2 (4.26%) Debian
7 2 (4.26%) Fedora
7 2 (4.26%) Red Hat Enterprise Linux
7 2 (4.26%) SUSE
7 2 (4.26%) Ubuntu
Processes & Methodologies
1 18 (38.30%) Problem-Solving
2 9 (19.15%) B2B
2 9 (19.15%) Customer Requirements
2 9 (19.15%) ITIL
3 7 (14.89%) Service Delivery
4 5 (10.64%) Time Management
5 4 (8.51%) Presales
5 4 (8.51%) Workflow
6 3 (6.38%) Logistics
6 3 (6.38%) Mathematics
6 3 (6.38%) Patch Management
6 3 (6.38%) Process Improvement
7 2 (4.26%) Business Development
7 2 (4.26%) Change Management
7 2 (4.26%) Configuration Management
7 2 (4.26%) Disaster Recovery
7 2 (4.26%) Information Security
7 2 (4.26%) Release Management
7 2 (4.26%) Stakeholder Management
7 2 (4.26%) Strategic Planning
Programming Languages
1 15 (31.91%) SQL
2 9 (19.15%) VB
3 3 (6.38%) C
Qualifications
1 7 (14.89%) Microsoft Certification
2 5 (10.64%) SC Cleared
2 5 (10.64%) Security Cleared
3 4 (8.51%) MCDST
3 4 (8.51%) MCSA
4 3 (6.38%) A+ Certification
5 2 (4.26%) CCNA
5 2 (4.26%) Cisco Certification
5 2 (4.26%) ITIL Certification
6 1 (2.13%) MCITP
6 1 (2.13%) MCP
6 1 (2.13%) MCSE
Quality Assurance & Compliance
1 8 (17.02%) SLA
2 4 (8.51%) ISO 9001
2 4 (8.51%) ISO/IEC 27001
3 2 (4.26%) GDPR
3 2 (4.26%) ISO 14001
3 2 (4.26%) ISO/IEC 20000
System Software
1 11 (23.40%) Active Directory
2 5 (10.64%) VMware Infrastructure
3 2 (4.26%) Docker
4 1 (2.13%) Hyper-V
Systems Management
1 4 (8.51%) Ansible
1 4 (8.51%) Norton AntiVirus
2 3 (6.38%) Backup Exec
3 2 (4.26%) Opscode Chef
3 2 (4.26%) Puppet
4 1 (2.13%) Systems Management Server (SMS)
Vendors
1 12 (25.53%) Microsoft
2 9 (19.15%) Cisco
3 6 (12.77%) VMware
4 5 (10.64%) Xerox
5 4 (8.51%) Altiris
5 4 (8.51%) Lotus
5 4 (8.51%) Symantec
5 4 (8.51%) Veritas
6 3 (6.38%) Apple
6 3 (6.38%) Citrix
6 3 (6.38%) Dell
6 3 (6.38%) Veeam
7 2 (4.26%) Red Hat
7 2 (4.26%) SolarWinds
8 1 (2.13%) Aruba
8 1 (2.13%) Fortinet
8 1 (2.13%) Meraki
8 1 (2.13%) Polycom