51 to 54 of 54 ITIL Jobs in the East of England

ability to work closely with internal stakeholders Willingness to be onsite in Bedford, with weekly travel to London (1-2 days) Desirable ITIL certification or strong ITIL-aligned working practices Experience working closely with Customer Success or Account Management teams What We Offer Salary ...

departments. Overview: As our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college … role but also with the course work associated with the apprenticeship. Responsibilities: To provide technical and service support to IDS clients, using the ITIL principles of Service Operation. Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business. Service Requests ...

role as a genuine opportunity to build niche technical expertise, this could be the ideal next step. Key responsibilities: Log calls in line with ITIL practices (Incidents, Change, Service Requests) Allocate and update tickets appropriately Perform first-line triage and first-line fixes Respond to incoming calls and emails professionally … environment (or relevant placement year) Basic technical background with a strong desire to develop Professional communication skills (written and verbal) Understanding or awareness of ITIL processes Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous) Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial Exposure ...

lifecycle detection, response, escalation, post-incident review Ensure effective use and optimisation of SIEM and SOAR platforms (Splunk, Sentinel, QRadar) Drive operational consistency using ITIL-aligned processes and CREST-aligned best practices Act as the senior point of contact for customers and internal stakeholders, clearly articulating risk, impact … SIEM/SOAR tooling, ideally Splunk and/or Microsoft Sentinel Strong working knowledge of NIST, MITRE ATT&CK, ISO 27001, CREST, and ITIL Confident communicator, able to translate technical security issues into clear business outcomes This SOC Management position, where your ability to manage people, run complex SOC operations ...