51 to 63 of 63 ITIL Jobs in the East of England

business context. Desirable: Understanding of SOX, ITGC, IT risk, and data protection, with relevant certifications (e.g. CISA, CISSP, CISM) and familiarity with frameworks like ITIL and ISF. Where you’ll work: Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most ...

requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. ...

stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle … managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back ...

maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements … managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship-building skills Hands-on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business-focused, service-driven mindset Excellent communication and presentation skills ...

Our client, a prominent player in the Defence & Security sector, is currently looking for an Applications Support Engineer to join their dynamic team based in Harlow (Hybrid). This position is a Fixed Term Contract ...

clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management and escalation handling Experience leading or supporting teams … interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift-based operational environment is highly desirable Qualifications ITIL Foundation (or equivalent) preferred Relevant experience in Service Desk, NOC or Managed Services environments Degree or equivalent professional experience desirable What You’ll Bring ...

Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated … able to interpret service data and turn insight into improvement actions. • Excellent communication and stakeholder management skills. • Fluent in English, both written and verbal. • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship ...

complex environment, ideally healthcare. A strong track record in service management, stakeholder engagement, and leading multidisciplinary teams is essential, along with expertise in ITIL-based service delivery and operational governance. This is an exciting opportunity to shape and modernise digital services that directly support patient care, staff experience, and organisational … this role. Person Specification Qualifications/Training Essential Relevant degree or equivalent experience in IT or related field. Specialist management qualification, or equivalent experience ITIL Foundation certification, or equivalent experience High standard of literacy and numeracy Desirable ITIL Practitioner or Intermediate certification in Service Operation, or equivalent experience Previous Experience ...

functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven … teams in a large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system ...

IT Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 ...

developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Proficient in financial management with practical experience of budget management. Where you’ll work: Right ...

secure and well-governed solutions. Non-Negotiables: Technical solution design ( HLD/LLD ) Microsoft 365 ( Power Platform/Power Automate ) Enterprise infrastructure & systems knowledge ITIL (change, incident, problem) Solution design across functional & non-functional requirements Stakeholder management (technical + non-technical) Strong documentation skills Security, governance, regulated environments What … Power Automate Power Platform RPA/automation workflows Hybrid environments On-prem and cloud-connected systems High-level design documentation Low-level design documentation ITIL frameworks Infrastructure, application and integration design Core Responsibilities: Design end-to-end solutions across automation, AI and infrastructure Produce HLD/LLD documentation for delivery ...

software and peripherals. Lead AV equipment installations and multi-site hardware deployments. Ensure OS and software compliance across all end-user devices. Contribute to ITIL-aligned policy, reporting and continuous improvement. Requirements: Experience in IT asset, configuration or service management. Familiarity with ITSM/ESM tools, MDM platforms and CMDB … management. Understanding of ITIL frameworks and WEEE and software licensing compliance. Valid UK driving licence with business insurance and access to a vehicle. Confident communicator, comfortable working with clinical and corporate teams. What We Offer: NHS Agenda for Change terms and conditions. Participation in an on-call rota. Travel between ...