51 to 73 of 73 ITIL Jobs in the East of England

the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

success, delivering high-quality support and ensuring a positive experience for all customers. Desirable · Certifications such as Microsoft Certified: Windows Server or Microsoft Certified: Azure Administrator are a plus. · ITIL Foundation or higher qualification is highly desirable, with experience implementing ITIL best practices for service management. · Experience with Azure, including tools like Entra/Intune, is an advantage. · A strong More ❯

vendor, multi-technology IP networks. TCP/IP and routing knowledge. Experience with Cisco Viptela SDWAN. Experience in LAN resilience Technologies (SPBM, HSRP/VRRP). Experience working with ITIL Framework. The ability to produce detailed network drawings using AutoCAD & Visio. Experience of datacentre management and planning. Experience of Avaya VoIP Platforms Convey complex IT problems and systems to a More ❯

vendor, multi-technology IP networks. TCP/IP and routing knowledge. Experience with Cisco Viptela SDWAN. Experience in LAN resilience Technologies (SPBM, HSRP/VRRP). Experience working with ITIL Framework. The ability to produce detailed network drawings using AutoCAD & Visio. Experience of datacentre management and planning. Experience of Avaya VoIP Platforms Convey complex IT problems and systems to a More ❯

vendor, multi-technology IP networks. TCP/IP and routing knowledge. Experience with Cisco Viptela SDWAN. Experience in LAN resilience Technologies (SPBM, HSRP/VRRP). Experience working with ITIL Framework. The ability to produce detailed network drawings using AutoCAD & Visio. Experience of datacentre management and planning. Experience of Avaya VoIP Platforms Convey complex IT problems and systems to a More ❯

vendor, multi-technology IP networks. TCP/IP and routing knowledge. Experience with Cisco Viptela SDWAN. Experience in LAN resilience Technologies (SPBM, HSRP/VRRP). Experience working with ITIL Framework. The ability to produce detailed network drawings using AutoCAD & Visio. Experience of datacentre management and planning. Experience of Avaya VoIP Platforms Convey complex IT problems and systems to a More ❯

Automation. SAP S4 HANA - SAP RISE - Desirable environment experience. TOGAF, Zachman - or similar Framework experience. Certified in any of the following - TOGAF/AWS/Azure/CISSP/ITIL/COBIT. Ability to deliver well thought through quality EA plans - then deliver them effectively. Proactive Approach - must have a Can Do attitude. Ability to navigate a complex environment & effectively More ❯

Change Management Direct on-premises infrastructure initiatives, including platform upgrades, server refreshes, and data centre improvements. Ensure strict compliance with change management procedures and enterprise IT governance frameworks (eg, ITIL). Collaborate with cross-functional IT teams to support broader digital and infrastructure strategies. Security, Risk, and Compliance Ensure all infrastructure aligns with internal security policies and external regulatory requirements. … V) On-premises storage and backup solutions (eg, HPE, Pure, Dell, Veeam) Microsoft infrastructure (Windows Server, Active Directory, Group Policy) In-depth understanding of IT service management frameworks (eg, ITIL) and enterprise operational standards. Preferred Certifications VMware Certified Professional (VCP-DCV) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL v4 Foundation or Practitioner Certifications in storage, backup, or data centre More ❯

of Windows 10 & 11, Expertise of DOS and VBS, Knowledge of PowerShell Knowledge of IOS - iPhone/iPad, MS certified preferable, Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified, Working knowledge of project management - certification is preferable, Knowledge on backup/restore tool is required, Advanced knowledge of virtualization, E-mail systems, Microsoft Sharepoint More ❯

Active Directory, and printer support Solid networking knowledge (LAN/WAN), WiFi setup, and endpoint troubleshooting Excellent problem-solving, communication, and multitasking skills Certifications: MS-100, MD-101, Network+, ITIL 4, RITTech; experience with ITIL practices (desired) If you're excited to lead technology innovation at a global leader in healthcare, please apply now. Alternatively, feel free to reach me More ❯

We're excited to share a new opportunity within Service Express Europe! We're looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and … change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication. Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework. Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption. Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and … insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. Experience coordinating across technical More ❯

We are looking for a IT Support Engineer to join our Culligan UKI IT team. In this position, you'll play a crucial role in delivering first class IT support as you troubleshoot hardware and software applications across the UK More ❯

Manager or Engineer with deep expertise in Microsoft 365, Microsoft Azure, Intune, Connectivity, Networking, and Wi-Fi solutions. You will have a solid understanding of delivering service based on ITIL standards as we as experience working within a highly complaint sector. You will be someone who can thrive on the floor with your teams, bringing energy, clarity, and fun to … years (required) Microsoft Intune: 3 years (required) Networking and WIFI: 3 years (required) Connectivity: 3 years (required) Service Desk : 5 years (required) MSP/MSSP: 3 years (preferred) ITIL: 3 years (preferred) United Kingdom (required) - Work Location: In person/Hybrid – Monday to Friday – 9am/5.30pm More ❯

3rd line or specialist teams as needed Keep the internal knowledgebase updated with common issues and solutions Assist with procurement and logistics of IT hardware to various locations Follow ITIL v4 support practices (training provided) Skills and Experience Essential: Previous experience in 1st line IT support or service desk environment Good knowledge of Windows operating systems and Microsoft Office products … Level 3, HMPPS Cat A) Desirable: Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps Experience with scripting (PowerShell/CMD) Previous experience in public sector or justice-related environments ITIL V4 Foundation certification or equivalent Additional IT certifications (e.g., MCP, MCDST, CCNA) Education and Qualifications: GCSE (or equivalent) in English and Mathematics IT-related qualification or relevant support experience Awareness … of ITIL best practices Customer service training or certification (desirable) Working Hours and Location This is a full-time, office-based role in Chelmsford. You will work 7.5-hour shifts between 08:00 and 20:00, Monday to Friday. Occasional weekend work and additional hours may be required, with time off in lieu (TOIL) or overtime applicable. More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

is fundamental to our growth and success. Responsibilities As a Senior Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management … solutions within our Microsoft Technical Stack Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly Support IT governance, ensuring security best practises and … commute to the stansted office as this role is hybrid 2 days a week in the office. What do I need to know? Azure Power Platforms Entra ID Intune ITIL v4 Experience in a similar role would be advantageous A deep understanding of O365, Autopilot, Defender & SSO would be highly beneficial Qualifications Relevant Apprenticeship or higher education Any of the More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics … prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics More ❯

communications or informatics; or equivalent experience. Network Administration Qualification (e.g. Extreme, Check Point, Cisco) or similar. Desirable Professional Membership (e.g. BCS) Additional Professional Qualification (e.g. Citrix, Microsoft, VMware etc) ITIL Foundation Experience & Knowledge Essential Local Area Networks Wide Area Networks Wireless networks Switching and Routing Firewalls Network Access Control VPN VoIP DHCP/DNS/RADIUS Solid understanding of the … policies and GDPR. Experience with Microsoft server operating system network technologies. Experience with Microsoft client operating system networking technologies. Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy problems. More ❯

to troubleshoot Epic Infrastructure incidents and problems, and implement solutions. Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care … knowledge at post graduate level Evidence of continued professional development Epic Certification in appropriate modules Knowledge Essential Excellent technical knowledge and practical experience of server virtualisation technologies Understanding of ITIL processes Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes Ability to analyse & interpret highly complex information Desirable Knowledge of NHS More ❯

frameworks. Prior involvement in preparing for audits or accreditations, especially within public sector or defence domains. Deep understanding of UK Government quality standards and regulatory requirements. Familiarity with ISO, ITIL, or similar frameworks is beneficial. Experience working cross-functionally to drive policy alignment and quality improvements. Required Skills Strong knowledge of national infrastructure governance and quality frameworks. Excellent stakeholder engagement … or direct exposure Degree in a relevant field such as Public Administration, Compliance, Quality Management, or Information Governance. Certifications in Quality, Compliance, or Audit (e.g. ISO Lead Auditor, CQI, ITIL, or similar) are advantageous. More ❯

Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience … database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

Business Analysis & Delivery Business Analyst who owns the specification documents and brings together the inputs from subject matter experts, users and architects. Gather, analyze, and document business and system requirements using techniques like workshops, interviews, and data analysis. Support solution More ❯