1 to 25 of 51 Service Delivery Jobs in the East of England

Service Delivery Manager Peterborough – Permanent – Hybrid £65,000 - £70,000 VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from … ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager ...

contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards. ...

Service Delivery Manager Location: Watford (Hybrid: 3 days office/2 days WFH) Salary: Up to £80,000 + bonus Benefits: Private healthcare, £500 monthly car allowance Hours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Delivery Manager to take ownership … service delivery across their front office environment. This is a key leadership role responsible for ensuring services consistently deliver business value, operate efficiently, and meet the needs of a fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function – it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands ...

will initially report directly to the Managing Director. The successful candidate will build and lead a multi-disciplinary technical services organisation covering IT Service Management (ITSM), solution architecture, systems integration, software, internal IT, and productised services The Benefits Package: Clear progression path towards a more roles as skills, experience … Depending on background Mon Fri 9:00am 17:30pm with flexible working and 1 day WFH if needed Responsibilities: Leadership & Service Organisation Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services. Define clear service lines ...

Service Manager Location: Watford (Hybrid: 3 days office/2 days WFH) Salary: Up to £80,000 + bonus Benefits: Private healthcare, £500/month car allowance Hours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Manager to take ownership … service delivery across core infrastructure and enterprise technology platforms. This role is critical to ensuring the stability, performance, and scalability of foundational IT services that underpin the entire business. Operating in a multi-vendor, outsourced environment , you will drive service excellence, governance, and continual improvement across hosting ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology … systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service Delivery Manager Peterborough - Permanent - Hybrid £65,000 - £70,000 VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from ...

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL … practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments. • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models. • Proven ability to build trusted customer relationships ...

Could you be the driving force behind secure service excellence? Were looking for a passionate and pragmatic Service Manager to lead the delivery and continual improvement of services for our Defence clients. This position is full-time onsite at Hemel Hempstead and requires current active DV clearance … services meet ITIL standards while supporting Sopra Sterias strategic goals. Youll also play a key part in transformation initiatives and client engagement. As a Service Manager, you will own and deliver medium-scale services or take responsibility for part of a large service under the direction ...

systems. Additionally, you will oversee the provision of Business Intelligence, Digital Health and technical support by ICT staff to colleagues embracing a customer focused service delivery model. You will also lead on our ICT & Digital Health Strategy, developing ICT policies, budgets and projects that identify opportunities to improve … services to the organisation including first class support and operation of all ICT related services and management of the ICT operational team within agreed service level agreements. The suitable post holder will be expected to deliver effective ICT, Business Intelligence and Digital Health services to the organisation and other ...

umbrella Duration: Ongoing Contract – Long Term Duties The Head of Oracle Cloud Applications is responsible for the delivery, management, and optimisation of all Oracle Fusion (SaaS), PaaS and EPM applications across client Services. This role leads the Oracle Applications team, oversees the outsourced support providers and service performance … ensures our Oracle platforms remain secure, reliable and aligned to business needs. Service Delivery Management - Coordinate with Senior Stakeholders across multiple business units and coordinate requirements. - Escalation point covering critical issues both technical and operational business incidents within the Oracle platforms. - Oversee incidents, service requests and change ...

month contract British citizen or ILR (Indefinite leave to remain). Role Purpose The Head of Oracle Cloud Applications is responsible for the delivery, management, and optimisation of all Oracle Fusion (SaaS), PaaS and EPM applications across 32 businesses (this is end client). This role leads the Oracle … Applications team, oversees the outsourced support providers and service performance, and ensures our Oracle platforms remain secure, reliable and aligned to business needs. Extensive experience supporting Oracle Cloud Applications (HR, Payroll, Financials, Procurement, Projects, Inventory, PBCS, ARCS, PaaS). Strong knowledge of Oracle Fusion Cloud hosted solutions. Experience ...

month contract British citizen or ILR (Indefinite leave to remain). Role Purpose The Head of Oracle Cloud Applications is responsible for the delivery, management, and optimisation of all Oracle Fusion (SaaS), PaaS and EPM applications across 32 businesses (this is end client). This role leads the Oracle … Applications team, oversees the outsourced support providers and service performance, and ensures our Oracle platforms remain secure, reliable and aligned to business needs. Extensive experience supporting Oracle Cloud Applications (HR, Payroll, Financials, Procurement, Projects, Inventory, PBCS, ARCS, PaaS). Strong knowledge of Oracle Fusion Cloud hosted solutions. Experience ...

join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their … optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with ...

join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their … optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with ...

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery … client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle ...

across multiple sectors, including highly regulated industries such as Government, Defence, and Financial Services. With a strong commitment to CREST standards and ITIL-aligned service delivery, they are investing heavily in growing their Security Operations capability and are looking for an experienced SOC Manager to lead from … Work within a collaborative leadership team that values your expertise WHAT YOU'LL DO As SOC Manager, you will carry full operational responsibility for service delivery, performance, and continuous improvement. Leadership & Team Development Lead, mentor, and develop a team of SOC Analysts and Incident Responders Conduct regular performance ...

Senior Delivery Manager £70,000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Senior Delivery Manager. This role offers you the chance to make a significant impact by leading the delivery of complex, high-risk digital products … services that improve financial wellbeing across the UK. You’ll be at the forefront of agile transformation, mentoring delivery managers, and driving inclusive, user-centred design.You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing. Role Overview The Senior Delivery ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field … ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL ...

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal … Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration … automation capabilities as a strategic extension of their IT operations. You’ll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor … realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success ...

Clarion Housing Group is looking for a Service Desk IT Analyst to join their IT Service Desk — a friendly, customer-focused team that plays a key role in delivering first-class technical support to staff across the organisation. This is a vital operational role where … across the organisation Act as the first point of contact for technical issues via phone, email and digital channels Take ownership of incidents and service requests, guiding users through effective solutions Log and manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation ...

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals … partnership. The team you will join The wider IT team is responsible for all aspects of technology across the business, covering Service Delivery, Infrastructure, Network, Security, Product Delivery, Data Systems and our Product Development teams. The work you will be doing To play a key role ...