1 to 25 of 46 Service Management Jobs in the East of England

to join our growing Operational Application Hosting & Support team based in Watford. You'll be part of a dynamic environment supporting, maintaining, and managing a range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT … services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support … team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve More ❯

to join our growing Operational Application Hosting & Support team based in Watford. You'll be part of a dynamic environment supporting, maintaining, and managing a range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT … services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support … team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle — from prospecting and qualification to negotiation, close, and More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore possess practical IT and … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore possess practical IT and … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership More ❯

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools. Key Responsibilities: Provide first- and second-line IT support via email … phone, and ticketing systems. Use ManageEngine to log, track, and resolve IT incidents and service requests. Monitor tickets, escalate issues where required, and ensure timely resolution. Maintain IT documentation, inventory, and asset records. Assist with routine administrative tasks, software updates, and system maintenance. Participate in IT projects and change management activities as needed. Requirements: Previous experience in a … Service Desk or IT support role. Familiarity with ManageEngine or similar IT service management (ITSM) tools. Understanding of ITIL principles and IT support best practices. Strong troubleshooting and problem-solving skills. Excellent communication and organizational abilities. Desirable: Experience working in a corporate or multi-site IT environment. Working knowledge of networks, hardware, and software support. What s More ❯

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools. Key Responsibilities: Provide first- and second-line IT support via email … phone, and ticketing systems. Use ManageEngine to log, track, and resolve IT incidents and service requests. Monitor tickets, escalate issues where required, and ensure timely resolution. Maintain IT documentation, inventory, and asset records. Assist with routine administrative tasks, software updates, and system maintenance. Participate in IT projects and change management activities as needed. Requirements: Previous experience in a … Service Desk or IT support role. Familiarity with ManageEngine or similar IT service management (ITSM) tools. Understanding of ITIL principles and IT support best practices. Strong troubleshooting and problem-solving skills. Excellent communication and organizational abilities. Desirable: Experience working in a corporate or multi-site IT environment. Working knowledge of networks, hardware, and software support. What’s More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational … handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support … models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service desk and More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational … handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support … models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service desk and More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational … handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support … models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service desk and More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational … handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support … models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service desk and More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards. The … Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous improvement across processes, training … and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards. The … Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous improvement across processes, training … and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who More ❯

that enable rapid, reliable software delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security … development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and release management processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as Code More ❯

that enable rapid, reliable software delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security … development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and release management processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as Code More ❯

that enable rapid, reliable software delivery. Previous experience of working in a similar role and in the financial sector or an ability to provide examples of working in a service critical environment are advantageous. As a DevOps Engineer you will be responsible for ensuring all deployment processes and automation meet regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security … development teams to optimize application performance and reliability • Maintain and improve backup, recovery, and disaster recovery procedures • Support incident response and root cause analysis for production issues • Manage configuration management and secrets management solutions • Optimize cloud resource utilization and cost management • Cover on-call rotation for production support (1 week out of 6) As well as making … improvements to: • Deployment automation and release management processes • Application and infrastructure monitoring and observability • Security scanning and vulnerability management in pipelines • Performance optimization and capacity planning • Development team productivity through tooling and automation What we would like from you • Strong experience with CI/CD pipeline design and implementation (Azure DevOps, GitHub Actions) • Proficiency in Infrastructure as Code More ❯

with our technology solutions and workplace. You will contribute to the support, implementation and introduction of new technology and services to our workplace and the digital marketing and change management campaigns to ensure high adoption of these new services. In this role you will develop a broad set of skills in IT support, service management, project management and change management just to name a few. You bring a passion for providing great employee experiences and use this passion to review our current technology and services and drive continuous improvement This is an on-site position based at our current location: Hexagon Place, Shire Park, 6 Falcon Way, Welwyn Garden City AL7 1TW, United Kingdom What … not just locally but potentially globally You could be involved in analyzing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of the new services and tools being introduced You will contribute to analyzing data to ensure that our existing solutions have high happiness levels More ❯

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position will … contract. If successful the permanent salary will be between £25,500 - £27,200 Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and More ❯

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position will … contract. If successful the permanent salary will be between £25,500 - £27,200 Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/ More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/ More ❯