19 of 19 Service Management Jobs in the East of England

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring multiple Performance Managers … Centre in St Ives, Cambridgeshire. Youll work 7am7pm/7pm - 7am on a 4-days-on, 4-days-off shift pattern, supporting a critical service in a dynamic environment. As a Performance Manager, youll lead a team, keep services running smoothly, resolve incidents quickly, and make sure we meet ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value … through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales ...

Customer Service Executive - Peterborough - 27/31k + Benefits ALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough. The Customer Service Exec/Client Success Executive plays a key role … ensuring exceptional client experience and satisfaction. This role involves reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks. It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company ...

Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours:37.5 per week Role Type:Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive … management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware ...

Service Desk Analyst - VIP Support £35,00 to £40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine … infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software ...

identifies technology innovation within operations and online learning and supports business case development for these technologies. Experience & Knowledge Proven experience in business engagement, relationship management, or business analysis roles within technology environments Understanding of IT service management frameworks (ITIL or similar) Experience working with or within … successfully bridging business and technology teams Skills & Competencies Exceptional communication skills with ability to translate technical concepts for non-technical audiences Strong stakeholder management and influencing capabilities at all organisational levels Problem-solving mindset with analytical and strategic thinking abilities Project management skills with ability to manage multiple ...

Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training … Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile ...

Engineer will act as the first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service … unlocks and permissions Escalate more complex issues to second and third line teams when required Log update and close tickets accurately within the IT service management system Deliver a professional and customer focused service at all times Skills and Experience Required Previous experience in a Level ...

digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role … essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead a team … effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service ...

attacks. Ensuring all patches are implemented in line with policy (Cyber Essentials) Monitoring of firewalls server applications Administration of Windows Servers & Linux Servers Supporting service deployment activities by providing systems support, and participating in the design and development of new IT/OT services. Designing and performing tests … functionality, performance and manageability of IT services to support service transition activities. Ensuring IT process and procedures are applied. Ensuring that all system and operating documentation and knowledge is up to date and properly utilised. Comply with the Health and Safety procedures and standards. Carry out any other duties ...

provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual … assess, research, test and resolve complex issues on a variety of systems and hardware. The role requires a good understanding and application of customer service throughout the lifecycle of requests. The planned equipment refresh programme will function as an operational function but will plan work using typical project methodology. ...

national organisation connects technology with real-world impact? We’re looking for a strategic, influential leader to head our Business Engagement function—driving digital service excellence, unlocking innovation, and steering major transformation across a sector that builds the country’s future. This role will suit a collaborative project/… business engagement element of the role. Knowledge of e-learning technology will be highly desirable. Leadership Experience Significant experience leading business engagement, relationship management, or business partnering teams in technology environments Proven track record of building and developing high-performing teams Experience operating at senior leadership level, influencing executive ...

/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS … updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential ...

/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS … updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential ...

devices. Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols. Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC. Monitor and maintain network reliability by troubleshooting … department, creating a culture of continuous improvement and managing a programme of change across all systems and processes. Support the senior management team across the business where IT plays an enabling role to achieve their goals. Evaluate, recommend, and implement new technologies to enhance efficiency and productivity across ...

delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures … Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. Youll be part of a team of Service Delivery Managers on one of our largest UK accounts. Within your area of responsibility, you will contribute to an effective governance model to manage ...