1 to 25 of 74 Service Management Jobs in the East of England

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first … class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. More ❯

in Microsoft D365 Business Central to support a major on-premise to cloud migration project. This role requires strong skills in discovery, third-party management, B2B business, service management, and field service solutions . You will play a key role in defining and implementing a cloud … efficient Microsoft D365 Business Central solutions tailored to B2B business needs. Manage third-party vendors , ensuring seamless integration and project alignment. Design and implement service management and field service solutions to enhance operational efficiency. Oversee data migration and system interoperability between on-premise and cloud environments. Work … Solutions Architect with expertise in Microsoft D365 Business Central . Strong track record in on-premise to cloud migration projects. Experience in B2B business, service management, and field service solutions . Proficiency in third-party vendor management and system integration. Deep understanding of cloud architecture, security More ❯

to cloud migration project. This role requires expertise in Microsoft D365 Business Central , along with experience in discovery, third-party integrations, B2B business processes, service management, and field service solutions . You will play a key role in developing, customising, and optimising Business Central solutions to enhance … business analysts, and stakeholders to implement best practices. Manage and develop third-party integrations , ensuring system compatibility and smooth operations. Support B2B business processes, service management, and field service solutions within Business Central. Design and implement Field Service functionalities within Business Central to support operational workflows. …/AL, C/SIDE development , and Business Central extensions. Experience in third-party integrations and API development . Knowledge of B2B business models, service management, and field service solutions . Experience in Field Service implementation within Business Central. Strong problem-solving skills with the ability More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital … Services Management Team, you will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the … Configuration Management Database (CMDB) and Software Asset Management to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital … Services Management Team, you will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the … Configuration Management Database (CMDB) and Software Asset Management to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital … Services Management Team, you will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the … Configuration Management Database (CMDB) and Software Asset Management to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service More ❯

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the service desk More ❯

please read on……. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence we’re looking for candidates, you are comfortable in a client facing … role, proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

please read on……. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence we’re looking for candidates, you are comfortable in a client facing … role, proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

please read on……. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence we’re looking for candidates, you are comfortable in a client facing … role, proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

then please read on. This global financial services firm based in Norwich, are looking to recruit an Associate to join their expanding Data and Service Management division. The role is central to business operations and hence were looking for candidates, you are comfortable in a client facing role … proactive and willing to engage with business and external clients. Responsibilities will include; To co-ordinate the monthly and quarterly service and governance packs in line with contractual client requirements To support the Associate Director with data governance, risk and control projects and able to present any findings with … a changing environment To be the first point of contact for all new risk event registrations, and to monitor each event through the Risk Management process. This will include the collation of risk data and analysis for client packs To oversee all new Issues, and to work with the More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars More ❯

Job Title: IT Service Managers x 2 Salary: Competitive Job Type: Full Time We are excited to offer new opportunities for three IT Service Managers to join our Tech Operations team. Reporting to the Head of Service Management and Transition, you will play a key role … in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that enhance our customer experience. As part of a transformation programme into a standalone PLC business, this is a great time to join us and be part of … you\\\\\\\'re looking for a new, challenging role where you can truly add value, then please read on. We are Wickes, a digitally led, service enabled organisation with a vision to have a project in every home. We are more than the nation’s favourite DIY store, we are More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

Location: Basildon | Full-time | 18-month Graduate Programme Start date: September 2025 Department: Client Service Management Are you a recent graduate who enjoys building relationships and solving problems? We’re looking for someone who’s organised, analytical, and confident communicating with clients and teams alike. Join us at … career in client relationship management. Over 18 months, you’ll learn how we support and deliver for our clients daily working closely with Client Service Managers, Account Managers, and Relationship Directors. You’ll also have a mentor to support you, access to a graduate network, and clear opportunities for … progression, with the aim of becoming a Client Service Manager at the end of your programme. What you’ll be doing: Be a direct point of contact for assigned clients Support the day-to-day management of client service queries and tasks Work across teams to help More ❯

Location: Basildon | Full-time | 18-month Graduate Programme Start date: September 2025 Department: Client Service Management Are you a recent graduate who enjoys building relationships and solving problems? We’re looking for someone who’s organised, analytical, and confident communicating with clients and teams alike. Join us at … career in client relationship management. Over 18 months, you’ll learn how we support and deliver for our clients daily working closely with Client Service Managers, Account Managers, and Relationship Directors. You’ll also have a mentor to support you, access to a graduate network, and clear opportunities for … progression, with the aim of becoming a Client Service Manager at the end of your programme. What you’ll be doing: Be a direct point of contact for assigned clients Support the day-to-day management of client service queries and tasks Work across teams to help More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when … necessary. Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when … necessary. Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused, proactive … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when … necessary. Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate More ❯

available) About the Role Are you a recent graduate or currently studying in Norwich and looking to kickstart your career in data governance and service management? We’re seeking an organised, driven, and detail-oriented individual to join a fast-paced team supporting data and service functions … in a growing professional environment. This is a fantastic opportunity to gain hands-on experience in governance, risk management, and stakeholder collaboration while developing your professional skillset in a structured and supportive setting. What You’ll Be Doing Coordinating monthly and quarterly data governance and service reports for … team. Comfortable using Microsoft Office (especially Excel, Word, and PowerPoint); knowledge of Visio or SharePoint is a bonus. Interested in data governance, risk, and service operations in a professional environment. This role is ideal for: A recent university graduate seeking their first full-time role. A student in Norwich More ❯

available) About the Role Are you a recent graduate or currently studying in Norwich and looking to kickstart your career in data governance and service management? We’re seeking an organised, driven, and detail-oriented individual to join a fast-paced team supporting data and service functions … in a growing professional environment. This is a fantastic opportunity to gain hands-on experience in governance, risk management, and stakeholder collaboration while developing your professional skillset in a structured and supportive setting. What You’ll Be Doing Coordinating monthly and quarterly data governance and service reports for … team. Comfortable using Microsoft Office (especially Excel, Word, and PowerPoint); knowledge of Visio or SharePoint is a bonus. Interested in data governance, risk, and service operations in a professional environment. This role is ideal for: A recent university graduate seeking their first full-time role. A student in Norwich More ❯

available) About the Role Are you a recent graduate or currently studying in Norwich and looking to kickstart your career in data governance and service management? We’re seeking an organised, driven, and detail-oriented individual to join a fast-paced team supporting data and service functions … in a growing professional environment. This is a fantastic opportunity to gain hands-on experience in governance, risk management, and stakeholder collaboration while developing your professional skillset in a structured and supportive setting. What You’ll Be Doing Coordinating monthly and quarterly data governance and service reports for … team. Comfortable using Microsoft Office (especially Excel, Word, and PowerPoint); knowledge of Visio or SharePoint is a bonus. Interested in data governance, risk, and service operations in a professional environment. This role is ideal for: A recent university graduate seeking their first full-time role. A student in Norwich More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯