26 to 44 of 44 Service Management Jobs in the East of England

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. \n Key Responsibilities: \n Second-Line IT Support and Service Delivery \n \n Provide second-line IT support, taking ownership of escalated … incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. \n Investigate and resolve complex issues, managing communications with users and stakeholders effectively. \n Identify recurring issues, support root cause analysis, and recommend improvements for better user experience. \n\n Microsoft 365, Endpoint Management ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Deputy Director of IT to play a pivotal role in shaping the future of technology services.This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern digital … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service management ...

Server administration. Active Directory, Group Policy, DNS, and DHCP administration. PowerShell scripting and automation. VMware vSphere and/or Microsoft Hyper-V. Windows patch management and OS lifecycle management. Server build, deployment, and operational acceptance processes. Monitoring and troubleshooting enterprise environments. Security hardening and vulnerability remediation. Experience with Microsoft … Endpoint Configuration Manager (SCCM/MECM) and Windows update technologies is desirable. Professional Skills Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to work independently and within agile delivery teams. Experience operating within ITIL-based service management environments. Strong documentation and knowledge ...

Senior Manager, Service & Business Systems Location: Hertfordshire (Hybrid) Type: Permanent | Full Time Shape the Future of Digital Manufacturing We're partnering with a global organisation, to recruit a Senior Manager, Service & Business Systems . This is a rare opportunity to join the senior leadership team and play … operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS ...

Senior Manager, Service & Business Systems Location: Hertfordshire (Hybrid) Type: Permanent Full Time Shape the Future of Digital Manufacturing We're partnering with a global pharmaceutical organisation, to recruit a Senior Manager, Service & Business Systems . This is a rare opportunity to join the senior leadership team and play … operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS ...

backup technologies PowerShell scripting and automation Meraki firewalls, switching and wireless TCP/IP, DNS, DHCP and enterprise networking Ubuntu Linux administration ITIL-based service management environments Jira, Confluence and Bitbucket Experience leading Azure migrations and infrastructure modernisation Strong experience of infrastructure security, disaster recovery and business continuity ...

Knowledge Proven experience supporting Windows desktop and Windows Server platforms. Knowledge of Azure Active Directory, Intune, and modern cloud services. Experience with webserver management (IIS or similar). Familiarity with Power Automate (or other workflow automation tools). Strong problem-solving skills and the ability to work independently. Excellent … oriented mindset. Desirable Certifications Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate ITIL Foundation certification (or equivalent knowledge of IT service management ...

apprenticeship trainer Hands-on experience across a variety of technologies including Windows, Apple and Chrome devices Opportunities to develop technical, problem-solving and customer service skills that are valued across every industry A chance to make a real difference by supporting technology that helps thousands of young people learn … Apple and Chrome devices Install and configure new equipment and software Help maintain audio-visual equipment and classroom technology Support systems including telephony, visitor management and CCTV Keep accurate records using our IT service management system Travel between our local schools to provide on-site technical support ...

role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. You will be onsite full time in Hemel for 6 months, you will then … structured, ITIL-aligned environment. Investigating and resolving technical issues and contributing to root-cause analysis. Monitoring live services to ensure consistent performance against agreed service levels. Contributing to infrastructure improvements, project activity, testing and release support. Producing and maintaining clear technical documentation to support day-to-day operations. What ...

Apple and Chrome devices Install and configure new equipment and software Help maintain audio-visual equipment and classroom technology Support systems including telephony, visitor management and CCTV Keep accurate records using our IT service management system Travel between our local schools to provide on-site technical support … Deliver excellent customer service to colleagues across our schools Training You will work towards a Level 3 IT Solutions Technician apprenticeship, typically over around 21 months (depending on your experience and qualifications). You will receive: A dedicated trainer who meets with you every two weeks Regular progress reviews ...

this could be the ideal opportunity for you. The Role As a Scheduler, you will be responsible for planning, coordinating, and monitoring all change management and provisioning activities across multiple client environments. You will ensure that engineers, equipment, suppliers, and client requirements are aligned to deliver services within agreed … timescales and service levels. You will act as a central point of coordination, proactively managing schedules, identifying potential delays, and ensuring work progresses smoothly from request to completion. No two days are the same. One moment you may be scheduling engineering resource for a major deployment, the next ...

profile defence sector client on a contract basis. The successful candidate will be responsible for the implementation, administration, and optimisation of enterprise monitoring and management platforms, ensuring the availability, performance, and security of critical infrastructure and services. Key Skills & Experience Strong hands-on experience with SCOM (System Center Operations … Microsoft infrastructure technologies, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and Azure services Experience configuring and managing monitoring, alerting, reporting, and performance management solutions Good understanding of networking technologies, including TCP/IP, routing, switching, firewalls, VPNs, and network troubleshooting Experience supporting complex enterprise environments and resolving ...

time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative … support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance to meet ...

growing technical engineering team. This is a technically focused role supporting complex building services applications, fault investigation and product performance. Working alongside engineering, service and product teams, you'll provide expert technical support on mechanical products integrated with Building Management Systems and controls. This is not a sales … supporting customers and colleagues with fault diagnosis and product performance. Your responsibilities will include: Investigating technical issues relating to HVAC products, controls and Building Management Systems. Providing second-line technical support for complex customer enquiries. Analysing site reports, technical documentation and engineering drawings to identify root causes. Supporting fault ...

data, and end-user support.* Ensure alignment with global cybersecurity standards, IT policies, and regulatory compliance (e.g., data privacy, SOX).* Support regional risk management, audits, and business continuity planning.* Promote adoption of IT governance and architecture standards across the region.* Lead a distributed team of IT professionals … site support resources.* Manage vendor relationships and ensure contract adherence, service level compliance, and cost efficiency.* Develop a high-performance culture through coaching, development, and accountability.**Qualifications*** Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. MBA or similar business training preferred.* 15+ years ...

Proven experience supporting Windows desktop and Windows Server platforms. Knowledge of Azure Active Directory, Microsoft Intune and modern cloud services. Experience with web server management, including IIS or a similar platform. Familiarity with Power Automate or other workflow automation tools. Strong technical troubleshooting and problem-solving skills. The ability … essential: Microsoft 365 Certified: Modern Desktop Administrator Associate. Microsoft Certified: Azure Administrator Associate. ITIL Foundation certification or equivalent knowledge of IT service management. Benefits 7% employer pension contribution. Life assurance at three times annual salary. Private healthcare and private dental cover. Enhanced annual leave, with the option ...