26 to 50 of 54 Service Management Jobs in the East of England

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join … take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service ...

deliver scalable solutions using Microsoft Azure and related technologies. This role offers the chance to contribute to the development of an "Automation as a Service" capability while ensuring all solutions are secure, compliant, and aligned with best practice standards. Key Responsibilities Identify, analyse, prioritise, and implement service … Function Apps. Design and deliver integrations across multiple business systems to support end-to-end automation. Ensure solutions meet security, compliance, and risk management requirements. Embed security controls and governance standards throughout automation implementations. Participate in peer reviews, defect resolution, technical inspections, and continuous improvement initiatives. Maintain configuration management ...

/visual support Supporting meeting rooms, Microsoft Teams equipment, displays, and screens Managing local data room access, audits, and operational standards Updating and managing service requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management Supporting a business operation that … alongside the wider IT team What We're Looking For The ideal candidate will have: Experience within a Desktop Support, IT Support, or Service Desk environment Strong knowledge of Microsoft 365 applications and troubleshooting Experience working with mobile devices, printers, scanners, and end-user hardware Excellent problem-solving ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites. This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys … equipment Support hardware refresh and technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process Essential Experience Proven experience in a 2nd Line Desktop Support, Endpoint ...

experienced IT support professional ready to take the next step? Join us as an ICT Senior Service Desk Analyst! You'll support our Service Desk Team Leader to drive continual improvement, provide expert first-line (and some second-line) support and troubleshooting, and help deliver our wider … strong troubleshooting skills across hardware, software and network issues Taking ownership of requests, planning and prioritising your workload, accurately recording information in our IT Service Management Tool (HaloITSM), and creating and managing change management requests Keeping customers informed of progress, providing advice and guidance, meeting performance targets ...

products, sites and external partners. The role leads end-to-end outcomes from opportunity shaping and business case through design, delivery, adoption, transition to service and value realisation. Key Responsibilities (include..,): Lead the global External Manufacturing digital & technology roadmap, aligning CMC/NPI, technology-transfer, manufacturing, supply, quality … programme delivery using Agile and hybrid methods, including roadmap and backlog prioritisation, user stories, sprint and release planning, Risks, Assumptions, Issues and Dependencies (RAID) management, governance, operational readiness, adoption and measurable value realisation. Set release quality, service level and support transition criteria for what ships, and confirm they ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

drive real business outcomes? We're looking for a commercially astute and technically aware ICT Supplier Manager to take ownership of our supplier management function. This is a key role within ICT Governance, acting as the single point of contact between ICT and our technology suppliers while ensuring … Role You'll be responsible for managing the performance, governance, commercial relationships, and risk oversight of a diverse portfolio of ICT suppliers, including managed service providers, cloud vendors, software providers, telephony partners, and infrastructure suppliers. Key responsibilities include: Owning and developing the ICT supplier management framework. Acting ...

toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Role summary As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial … troubleshooting skills with ability to diagnose issues down to component level • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...

supporting deployments and environment refreshes, administering Azure subscriptions and security, and maintaining Azure DevOps CI/CD pipelines. Working closely with project and service teams, you'll help ensure the platform remains stable, secure, and well-governed while supporting ongoing transformation initiatives. Key Skills Strong experience supporting D365 Finance … Operations (F&O) Hands-on experience with Microsoft Lifecycle Services (LCS) Azure administration, subscriptions, access management and governance Azure Key Vault, certificates, service principals and managed identities Azure DevOps and CI/CD pipeline management PowerShell automation and deployment support Experience supporting business-critical production environments Desirable ...

investment decisions and drive successful delivery outcomes across the organisation. As PMO Manager, you will be responsible for leading the governance, assurance, and portfolio management frameworks that underpin technology-enabled business change. You will ensure that investments are prioritised effectively, delivery performance is transparent, risks are proactively managed … supported by a minimum of 5 years' experience in project and program management. Professional certification in one or more of: APM (Association for Project Management), PRINCE2 Practitioner, PMP, P3O Practitioner, or MSP (Managing Successful Programmes). MoP (Management of Portfolio) or similar. Demonstrable track record of establishing ...

significant data, analytics, climate and externally facing technology components. We are looking for a team member to bring expertise in all areas of product management, from supporting the early development of opportunities through to delivery. This is a delivery focused hands-on role; you will need to pay attention … concise and accurate progress reporting for the Programme Manager, the R&A & Data leader and senior stakeholders. Ensure delivered features are fully transitioned to Service Management and supported through their lifecycle. Work with fellow Product Delivery Leads and Product Managers to continuously improve our product and delivery management ...

people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes … professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement ...

Solaris operating systems. - Diagnose complex storage incidents and provide effective technical resolutions. - Deliver storage changes in line with established ITIL Incident and Change Management processes. - Support planned out-of-hours migration, transformation and project activities where required. Storage Engineer Skills and Experience - Extensive experience implementing, migrating and supporting enterprise … across Windows and Linux, including RHEL and SLES. - Knowledge of AIX and Solaris environments. - Strong troubleshooting and problem-solving skills. - Good understanding of ITIL Service Management, particularly Incident and Change Management. - Strong teamwork, communication and workload management skills. To apply, please send your CV by pressing ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure ...

Bury St Edmunds. This is a fantastic opportunity to take ownership of the company's IT function, combining hands-on technical involvement with people management and strategic responsibility. You'll play a key role in shaping the company's technology roadmap and supporting the business as it continues … grow. Key Responsibilities: Managing and developing a team across IT infrastructure, service desk and business systems. Overseeing and improving IT infrastructure, networks, cloud services and cybersecurity. Oversee the company's ERP system and wider business applications, supporting upgrades and improvements. Act as the senior technical escalation point for complex ...