26 to 50 of 100 Service Management Jobs in the East of England

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance … of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects support Ability to work on several customers with different … implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours on-call support rota and be able to work overtime when required. Ensure all working time is accounted for within the timesheet system More ❯

on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance … of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects support Ability to work on several customers with different … implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours on-call support rota and be able to work overtime when required. Ensure all working time is accounted for within the timesheet system More ❯

TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … in fast-paced environments. Required Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today s rapidly evolving markets. With a comprehensive solution portfolio across four service lines Consulting, Solutions, Talents, and Academy Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … in fast-paced environments. Required Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … Joining our CoE presents a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions, or advanced infrastructure, our teams … in fast-paced environments. Required Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. #J-18808-Ljbffr More ❯

for a 3-month contract, based in Hatfield (Hybrid), £600/day, Outside IR35. Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally as well as Customers and Third parties … best practises Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable Experience of working in a More ❯

Hatfield Job-ID: 210504 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and … best practises Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable Experience of working in a More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What youll do Computacenter is looking for … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What youll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows 11 and More ❯

ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire - up to £80k + Good Benefits Are you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management … ServiceNow platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … a ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with … IT policies and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. More ❯

you will deliver our SaaS garment decoration platform to new and existing customers. Your responsibilities include leading implementation, configuration, operational setup, and optimizing workflows related to warehouse operations, order management, and garment personalization. You will ensure smooth onboarding, provide hands-on training, and support long-term customer success. You will act as a trusted advisor throughout the customer lifecycle … collaborating with the Service Delivery team and other stakeholders. Strong practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your work will impact customer satisfaction and operational performance. This role suits someone with hands-on service management experience, process improvement skills, and a passion for delivering excellent customer outcomes. If you thrive … z2bz0 years’ experience in SaaS implementation or solution delivery. Degree in Business, IT, or related field. Practical knowledge of warehouse operations, garment decoration, and production workflows. Experience in project management, data analysis, and customer consultancy. Understanding of Lean principles and success metrics. Proficiency with project management and analytics tools. Knowledge of Warehouse Management Systems (WMS) and ERP More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What you'll do Computacenter is looking … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What you'll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC More ❯

to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk … the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills Strong More ❯

and ownership by using business data to drive project direction and decisions. Foster transparency and collaboration by openly sharing insights, challenges, and learnings. Requirements A clear understanding of project management value and experience driving company-wide goals through structured planning and execution. Proven ability to align project goals with organisational strategy. Strong financial acumen, including budget planning, forecasting, and … lifecycle experience: requirements, planning, execution, stakeholder communication, and retrospectives. Ability to manage multiple projects simultaneously with strong judgment and decision-making capabilities. Good foundational understanding of IT systems, including service management, infrastructure, security, networking, AV, messaging, and telephony. Willingness to travel (Europe) as needed, including occasional weekend work. Experience delivering infrastructure projects in a media, broadcast, or technology … environment is a strong advantage. Preferred Skills (Nice to Have) Knowledge of SaaS tools, endpoint management, identity governance, or content management systems #J-18808-Ljbffr More ❯