26 to 50 of 99 Service Management Jobs in the East of England

Support Analyst to join our growing IT team. This position is ideal for someone who has already gained around 6 months+ IT support or service desk environment and is looking to further develop their technical skills through a recognised apprenticeship programme. As part of our IT Service Desk … long-term career in IT. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and service desk systems. Log, categorise, prioritise, and manage incidents and service requests in line with agreed service levels. Diagnose and resolve common technical issues relating ...

Essex. Job overview The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trust’s Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within … record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trust’s Performance Indicators are also dependant on the quality and completeness of the data provided from ...

provide expert support and administration across a global Google Workspace environment. You’ll be responsible for supporting end users, resolving complex incidents and service requests, administering Google Workspace services, and ensuring the smooth operation of collaboration and productivity tools. This role would suit someone with strong Google Workspace administration … Responsibilities Provide Level 2 support for Google Workspace services and applications. Manage user accounts, permissions, access requests, and administration activities. Resolve incidents and service requests in line with SLA requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets ...

ophthalmic and aesthetic sectors throughout the UK and Ireland. We partner with leading global manufacturers and pride ourselves on delivering exceptional technical support, service excellence, and customer satisfaction. As our business continues to grow, we are seeking an experienced Product Support Engineer to become the technical backbone … service operation, supporting both our field engineering team and customer service department The Product Support Engineer will act as the central technical resource within the organisation, providing advanced troubleshooting, technical guidance, manufacturer liaison, and operational support. This role combines practical engineering knowledge with strong communication and organisational skills. ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join our Digital … will have opportunity to: Analyse end-to-end operations for business resilience. You will work with a broader approach, moving beyond traditional business continuity management in today's organisations. Your role will involve critically assessing resilience in all vulnerable areas of the organization. We are seeking adaptable consultants ...

stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key Responsibilities Lead the day-to-day operation, support and continuous improvement … Workday platform Manage and develop a team responsible for Workday delivery, support and administration Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction Drive the delivery of new functionality, enhancements and platform improvements Provide expert guidance on Workday best practice, configuration, security ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering … insightful dashboards and KPI reporting. The role will play a vital part in improving service visibility, governance, operational performance, and decision-making across secure and complex environments. Key Responsibilities Design, develop and maintain CMDB applications and workflows. Create user-friendly interfaces for Configuration Item (CI) management. Integrate infrastructure, asset ...

Business Account Executive MSPS, Outsourced Service, Integration Services, Service Based SaaS. Location: Watford (Hybrid) Salary: £60,000£80,000 base + Double OTE in Year 1 Role Overview We are looking for an ambitious and consultative Account Executives to drive new business growth by acquiring Managed Service Providers (MSPs) and enterprise customers. This is an opportunity to sell a high-value managed integration service that helps organisations simplify complex integrations and accelerate digital transformation. This role goes beyond traditional software sales. You'll build trusted relationships, identify business challenges, and position managed integration services ...

projects on time, within scope and budget Design and implement a fit-for-purpose, cost-effective IT organisational structure Partner with the business, senior management, Scheme Partners and suppliers to deliver IT services against SLAs Gather business feedback and implement service improvements Manage, develop and motivate an internal … team of 14 plus contract support Monitor performance against service-level targets and resolve problems rapidly Recruit, train and develop employees while maintaining a safe and secure work environment Delegate responsibility, empower employees and ensure accountability Manage an IT budget of approximately £2 million Prepare regular ...

months Contract type – Freelance Project focus Our client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection … integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience Strong database design and SQL skills REST API integration experience ...

asset data, CMDB maturity, lifecyclegovernance, audit readiness and practical reporting. This role will alsoinclude stock control and procurement. We need an experiencedasset and configuration management professional who can quickly assess thecurrent position, identify gaps, put practical controls in place and provideclear recommendations for sustainable ownership after the assignment ends. … looking for candidates who are able to start at short notice. Purpose of the Assignment Review the current IT asset and configuration management position and identify priority control gaps. Manage the end-of-life asset replacement programme including procurement of devices. Improve the accuracy, completeness and usability of asset ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … Ives, Cambridgeshire. This is a pivotal role within our 24/7 operation, where you'll take the lead in maintaining operational control, coordinating service delivery, and supporting a high-performing team. Working a 4 on, 4 off shift pattern, you'll rotate between day shifts (6:45am ...

Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between 7am-6pm Solve complex problems. Drive improvement. Become the technical escalation point that keeps the business moving. Location: Billericay/Hybrid Salary: Competitive Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between … failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue is raised through to resolution. At Ground Control, we’re looking for a Senior Technical Support Analyst ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most … strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office based in Watford ...

across water, energy, transport and telecom. Reporting to the Head of Technology Assets & Value, the Software Asset Manager will establish and lead Software Asset Management (SAM) across M Group Technology. You will be responsible for governing software assets throughout their lifecycle, ensuring effective management of licences, renewals, usage … compliance, costs and supplier relationships. Working closely with Technology, Finance, Procurement, suppliers and managed service providers, you will provide trusted insight into software assets, enabling informed decision-making, reducing risk, and driving value across the organisation. You will play a key role in improving software governance, audit readiness ...

Description: Role: Second Line Service Desk Engineer Salary: £30,000 to £37,500 per annum (DOE) Location: Hybrid (Norfolk) | Minimum one anchor day per week in our King's Lynn office Reporting To: Service Desk Team Lead About Workplace IT Workplace IT provides CAF Compliant Co-Managed … Services and Digital Safeguarding to large Health, Social Care, Housing, Education, Charity and Public Sector organisations across the UK. As a Second Line Service Desk Engineer, you will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Entra ID, Intune, networking and end-user technologies. Working within ...

Cleared Network Engineer to support our defence client on a contract basis. This contract role will focus on network infrastructure, security, service support and crypto management within a high-profile technical environment. Key Responsibilities: Provide dedicated network support at the Stevenage site, with Bolton and Bristol also within … technical intelligence. Support business initiatives as part of the wider network engineering team. Build effective relationships with partners and external suppliers to optimise service delivery. Work with security teams on security reporting, risk analysis and network assurance. Collaborate with service management and network service teams ...

your growth is supported. Your role at a glance The Senior Manager, Architecture Governance (m/f/d), leads the global Enterprise Architecture Management (EAM) governance function for NTT Global Data Centers. This role is responsible for defining and operating the enterprise architecture governance framework, including the Architecture … Review Board (ARB), architecture standards, governance processes, decision management, exception handling, and architecture review practices. Serving as the primary governance and alignment point across Enterprise Architecture, domain architects, IT leadership, and delivery teams, the role ensures consistent architecture governance, risk management, and decision-making across regions and technology ...

team, bringing clarity and momentum and confidently challenging the status quo to deliver meaningful outcomes. Key responsibilities and accountabilities: Define and drive product and service strategy across Now/Next/Later horizons, connecting immediate delivery to longer-term transformation Act as a translator between design, technology, data … business, making complex ideas accessible and actionable Apply service design, product thinking and systems thinking to real operational challenges, focusing on outcomes over artefacts Lead product, service or process initiatives from discovery through to delivery, working alongside your team, wider stakeholders, and third party service providers. Facilitate ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

summary The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within the ICT department … record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trusts Performance Indicators are also dependant on the quality and completeness of the data provided from ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...