26 to 38 of 38 Service Management Jobs in the East of England

pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations … customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats ...

work across technical and non-technical teams Analytical mindset with strong attention to detail Comfortable working with common productivity tools and asset or licence management platforms Nice to have Exposure to application rationalisation or technology governance Familiarity with IT service management or delivery frameworks (e.g. ITIL, Agile ...

MySQL support for the EBI scientific applications. You will also work on a rotation system in place in our team to address end-user service requests and incidents across all supported Database technologies (PostgreSQL, Oracle, Delphix, MySQL, MongoDB, Microsoft SQL Server) where your responsibilities are to triage new tickets … this role you will: This is a technical hands-on role focusing primarily on MySQL and MongoDB. You will work managing the end-user service requests and incidents described earlier and this spans all database technologies supported by the Database Team. The candidate will work on tasks of varying ...

Director, this individual will join the business at a transformative time, overseeing the delivery of numerous infrastructure & communications, networking & telephony, operational systems and data & service management projects. They will lead the scoping, planning, governance and delivery of these technology projects, liaising with internal and 3rd party stakeholders, ensuring … controlled. The ideal candidate will be a Senior IT Project Manager with experience in delivering complex technology programmes ideally within the PropTech/property management/property development industry. It would be desirable to have had experience in new builds in remote locations, collaborating with service providers ...

customers with data-driven application issues, explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases … through applications, forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms ...

SCCM/Intune Consultant Akkodis are currently working in partnership with a market leading service provider to recruit an SCCM/INTUNE Consultant. The RoleAs the SCCM/INTUNE Consultant you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular … escalations* Investigate deployment failures using SCCM and Intune* Own and resolve 3rd-line incidents via the Remedy queue* Implement remediation activities to enhance service performance* Present detailed Feature Release impact reports to Service Management and customers The Requirements* Confidently understand and interpret Microsoft's roadmap for Windows ...

Microsoft Build Specialist - SCCM, IntuneAkkodis are currently working in partnership with a market leading service provider to recruit a Microsoft Build Specialist to be responsible for understanding and communicating Feature Release changes for Windows and Office Pro Plus The RoleAs a Microsoft Build Specialist you will help global customers … escalations* Investigate deployment failures using SCCM and Intune* Own and resolve 3rd-line incidents via the Remedy queue* Implement remediation activities to enhance service performance* Present detailed Feature Release impact reports to Service Management and customers The Requirements* Confidently understand and interpret Microsoft's roadmap for Windows ...

build, and maintain interactive dashboards and reports using the Qlik suite, delivering actionable insights across multiple business areas. Oversee Qlik architecture, platform support, and service management, ensuring the smooth running of analytics platforms. Collaborate with stakeholders to understand business needs, identify data sources, and provide data-driven recommendations. … range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days. A Celebration Day in addition to public holidays that people can use to celebrate ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around ...

post-implementation evaluations Desirable: PMP, PRINCE2, or Agile certification Experience across software development, infrastructure, cloud, or cybersecurity projects Familiarity with SDLC and IT service management (ITIL) Experience managing budgets and third-party suppliers Join a business at a genuinely exciting point of transformation Be part of a forward ...

provider operating at the intersection of SaaS, managed services, and enterprise integration. They help organisations replace complex, project-heavy integrations with scalable, fully managed service offerings, supporting digital transformation across MSP and enterprise environments. What will you be doing? In this Account Executive role, you'll be responsible … term customer success while feeding market insights back into the wider organisation. What will you need? Proven experience selling managed services, outsourcing solutions, or service-led SaaS offerings* Strong understanding of recurring revenue models and value-based selling* Experience managing complex, consultative sales cycles with multiple decision-makers* Confident ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, youll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle click apply for full ...

Overview Ref: (phone number removed) 2nd line Support/Level 2 Service Desk Analyst/On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests … contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. ...