76 to 92 of 92 Service Management Jobs in the East of England

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You ll play a key role in a fast-paced, tech-led company that delivers real-time … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You ll More ❯

What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process changes. Identifying opportunities for process improvements and recommend changes to enhance overall efficiency and effectiveness. You will be … also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL standards and best practices, supporting consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You … complex information is necessary. High level of accuracy and detail in documentation in required. Preferred Qualifications include ITIL Foundation certification or higher, and familiarity with network operations and IT service management tools. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

Information Technology Service Desk Manager This range is provided by Premier Work Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Salary £50,000, £3,000 car allowance, private health care, 26 days annual leave + a Wellbeing Day. Our client, an established and family-run … business, has an excellent opportunity for a permanent IT Service Desk Manager to join their busy team. Reporting to the IT Manager, your main responsibilities will be: Line management of IT End User Support team, overseeing daily activities. Mentoring and training of IT End User Support Team. Maintenance of IT asset registers. Developing, documenting and reviewing IT Service Desk 1st and 2nd Line procedures. Acting as an escalation point for IT Service Desk. Minimum Requirements: At least 3 years' experience in an IT Service Desk role. At least 5 years' experience using IT Service Management software within an ITIL environment. ITIL 4 Foundation (required). Our client is an Equal Opportunities employer. Job More ❯

Graduate Scheme and kickstart your career in style! Why You Should Be Excited Our client, based in Stowmarket, Suffolk (near Ipswich), is a global leader in crafting cutting-edge service management platforms. They're the brains behind some of the world's top organisations, helping big names like Microsoft, Ipswich Town FC, and McLaren rev up their game … Scheme, you'll get hands-on experience in a range of roles that align with your skills and goals. Dreaming of working in pre-sales consultancy, solutions architecture, account management, business development or as a support technician? There's a spot for you here! No experience? No problem! They're on the hunt for natural problem-solvers who can … room to grow-start in one area and watch your career blossom! ? One Team, One Dream: This team does it all, from selling to supporting, managing, and implementing the service desk product. Bring your specialty and work with the crew to deliver an end-to-end service that rocks. You Might Be Our Perfect Fit If You: ? Love More ❯

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview We’re looking for an experienced Test Lead to join our team in London … with hybrid working available and could base the role at our Basildon office alternatively) to drive the quality strategy for our new Field Service Management (FSM) and scheduling platform, part of an exciting and substantial programme. In this pivotal role, you’ll take the lead in designing and delivering robust, scalable QA solutions including automated testing frameworks, while … on experience with performance/load testing using tools like JMeter or LoadRunner. Knowledge of CI/CD pipelines and integrating testing into agile development workflows. Familiarity with Field Service Management systems and scheduling logic is a strong advantage. Exceptional communication skills, with the ability to engage technical and non-technical stakeholders. Experience leading, mentoring, and developing QA More ❯

s degree in area of specialty. IT Procurement Processes knowledge from Purchase to Pay of IT hardware/Software Multiple vendor coordination and account track on IT Procurement Telecommunication service management (SIM connection and device inventory) Basic knowledge of SAP/Ariba tools Good Knowledge of Office 365 (proficient in Excel) Good knowledge of ServiceNow Proficient in communication More ❯

maximise their expertise to collaborate with other teams, driving innovation and improving our overall security capabilities. The Security Operations Centre Manager will lead a skilled team, deliver high-quality service, and collaborate with cybersecurity professionals. Take charge of coordinating initiatives that integrate efforts across security teams and the wider Tesco Technology organization. Emphasize the development of team members and … welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. You will be responsible for Lead an effective and efficient SOC service that delivers timely detection, analysis, and response to security alerts and incidents. Ensure continuous improvement and alignment of new initiatives with the broader security strategy, keeping it central to … and ensuring decisive actions. Develop team member leadership skills and technical capabilities. Encourage industry leading investigative analysis through comprehensive response playbooks, formulating detection use cases and automations, and research service-enhancing tools. Encourage and implement innovative practices in threat monitoring and response, fostering continuous improvement and adaptation to emerging threats. Use threat intelligence to focus investigation and detection efforts More ❯

SAP, and ServiceNow. Knowledge of hybrid cloud security solutions and cloud assessment methodologies. Understanding of cloud-native technologies like Kubernetes and Docker, and platforms like OpenShift. Experience in cloud service management and data infrastructure solutions. Proven track record in IT consulting or management consulting with regional or global firms. Ability to develop and execute client transformation programs More ❯

to data analysis typically for financial functions. Implements work plans and functional or department strategies. Key experience/skills: Multiple vendor coordination and account track on IT Procurement Telecommunication service management (SIM connection and device inventory) Basic knowledge of SAP/Ariba tools Good Knowledge of Office 365 (proficient in Excel) Good knowledge of ServiceNow Proficient in communication More ❯

and warehousing organisation is seeking an experienced Business Partner for one of its key business units, which will be responsible for IT ownership of business applications, project delivery, and service management. The role will serve as a bridge between the IT department and business units, ensuring that IT services align with business needs and objectives. This role is crucial … managing the impact of new technologies and processes. Track and report on the performance of IT services and projects, ensuring continuous improvement. Required Skills : Knowledge of ERP and Warehouse Management Systems and implementation, ideally (SAP). Ability to explain complex technical concepts to non-technical stakeholders. Make data-driven decisions. Managing cross-functional teams and projects. A strong customer … service orientation, with a focus on delivering value to the business. Benefits: Company car. Performance-related bonus. Hybrid, 3 days in the office and 2 days of remote working. More ❯