101 to 125 of 156 1st Line Support Jobs in England

IT. The Service Desk team collaborates with Partner teams to deliver IT services for approximately 14,000 users across multiple UK locations under this Managed Services contract. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route tickets correctly. The agent is … durations, wrap-up times, and contacts per analyst per day to target, proactively seeking improvements. Queue Management: Manages individual queues to targets with minimal supervision, maintaining tickets in line with SLA and preventing breaches, and closing aged tickets. Requirements: Previous experience in customer service environments. Understanding and experience with Windows OS (Windows 11), Microsoft Office suite. Fluent English … Requirements: Must undergo and pass Disclosure Scotland and SC security clearance checks. Experience in contact centres, IT, understanding of SLAs, and IT certifications is preferred. Work Location: In line with our commitment as a Disability Confident employer, we encourage applications from all, especially differently-abled applicants. We aim to offer interviews to all meeting minimum criteria and are More ❯

job in a nutshell: The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK! The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed accurately. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What will you be doing: Communication: Demonstrates clear and concise written, oral, and listening skills to identify … impact and is proactive in seeking improvement. Queue Management: Manages individual queues to given targets with zero intervention from Team Leader. Maintains ticket logs timely and efficiently (in line with SLA’s). Reviews all tickets in 1LS queues supporting set KPI’s and handles aged tickets to closure. Works to prevent SLA breaches on tickets. Requirements: Experience More ❯

all communication with our customers is always clear and accurate. Drive customer satisfaction responses to maintain positive results. Log any cases of identified Information Security breaches. Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. Record in detail all issues that a customer raises and ensure these are managed … through to completion with support from your line manager. Working actively within the Customer Success team to ensure that any reoccurring training needs have supporting materials on the ZenDesk home page. Being proactive when it comes to the product we offer and ensuring you are up to speed with any changes coming in. Achieving the KPIs More ❯

Job Title: 1st Line Support Team Leader Location: Sheffield (Hybrid - 3 days office/2 days remote) Salary: Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP … a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. The role includes overseeing ticket progression … managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians, ensuring effective daily operations and positive team morale. Conduct regular 1-to-1s, probation reviews, and performance appraisals. Manage team rotas, absence/holiday tracking, and More ❯

1st Line Support Engineer Apprentice (MBA Group Ltd) Apply From: 19/10/2024 Learning Provider Delivered by FIREBRAND TRAINING LIMITED Employer MBA GROUP LIMITED Vacancy Description The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an … outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop … and skills development both formally and on an on-the-job basis. To occasionally assist MBA clients directly with questions about access to MBA systems. Key Details Vacancy Title 1st Line Support Engineer Apprentice (MBA Group Ltd) Employer Description MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. More ❯

1st Line Support Engineer Apprentice (MBA Group Ltd) Apply From: 19/10/2024 Learning Provider Delivered by FIREBRAND TRAINING LIMITED Employer MBA GROUP LIMITED Vacancy Description The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an … outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop … tools or physical attendance, should the need arise. Your Duties and Responsibilities Responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile phones. Respond to user software or hardware queries via email or phone. Handle support of service requests related to all technology including workstations, servers, printers More ❯

IT Support Officer/Administrator (1st Line Support) £c25k+ Benefits Location: South East Job Reference: ABJ6998 Type: PERMANENT As an IT Support Officer, you will provide effective 1st line IT assistance across all aspects of the SME business. As IT support administrator, you will support the company's user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone systems, and other endpoint devices. Onsite Key Responsibilities: Installing, configuring, and maintaining Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line IT support for users … via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amend and maintain permissions across file More ❯

Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real … progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This is a shift-based position that … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯

Social network you want to login/join with: Position: First Line Support/Junior Support Analyst Location: Guildford Salary: Up to £27,000 per year Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We … re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of … contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination. Benefits Include: Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Social events and birthday leave Charity engagement and referral programme Key Responsibilities: Provide first-line technical support More ❯

Social network you want to login/join with: Position: First Line Support/Junior Support Analyst Location: Guildford Salary: Up to £27,000 per year Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We … re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of … contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination. Benefits Include: Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Social events and birthday leave Charity engagement and referral programme Key Responsibilities: Provide first-line technical support More ❯

About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1st Line SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your … chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices, door access, and software for new starters, ensuring a seamless onboarding … ll thrive in a fast-paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or More ❯

talk with your recruiter to learn more. Base pay range Direct message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Up to … shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with … a clear development path into 2nd and 3rd line support. This is a shift-based position that includes nights and weekends. After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary More ❯

message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks SC Clearance eligibility required (NPPV3) Looking to break into 24/7 technical support with a clear route to progression? This is your opportunity to join a fast-growing tech company scaling its support operations. You’ll work at the front … line of customer support—troubleshooting technical issues, responding to live alarms, and gaining early exposure to a wide portfolio of technologies. After your initial 3-month training period in Manchester, this role becomes fully remote , working shifts on a 12-week rotating pattern . What’s in it for you? Remote shift work after training – flexibility … that fits your lifestyle. Career progression – structured path to 2nd and 3rd line support with mentoring and training from day one. Real technical exposure – work hands-on with VOIP, Avaya, Netsapiens, alarm monitoring systems, and more. What you’ll do: Be the first point of contact for technical issues – triaging and escalating as needed. Monitor alarm More ❯

Do you want to work for a leading Microsoft and Cisco Partner? Our client are looking for MULTIPLE 1st Line Support Engineers who want to begin or excel their career working for a Managed Service Provider with excellent progression and training opportunities. If you are interested in this opportunity and want to learn more, we … of tickets raised by customers. Answer calls in a timely manor from customers calling into the service desk. Assign tickets to other technology queues for 2nd and 3rd line engineers. Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service is delivered. Assist server and … end to end ticket management to ensure customers are kept updated on the progress of their requests. Follow documented customer specific procedures. Classification and prioritisation of requests in-line with Incident and Service Request Management processes to ensure requests are dealt with effectively and efficiently. Strong attention to detail - the ability to achieve thoroughness and accuracy when accomplishing More ❯

Join our team as a professional support engineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic system configurations. Create and manage support tickets, ensuring … timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment is essential. Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Customer Service: Excellent … effectively with colleagues and contribute to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure, and enjoy working in a More ❯

Join to apply for the 1st Line Service Desk Support role at Atos . Get AI-powered advice on this job and more exclusive features. This position is based in Westlakes Science Park, Cumbria, and requires SC clearance, meaning 5 complete years of residency in the UK up to the present date. Your … job in a nutshell The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed accurately. The 1LS Agent is also expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What Will You Be Doing Demonstrate clear and concise written, oral, and listening skills to identify any Customer More ❯

Industry who has outsourced their IT. The Service Desk team collaborates with Partner teams to deliver IT services for approximately 14,000 users across multiple UK locations. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route tickets. The role also involves … providing incident resolution to support the First Time Fix SLA, using Knowledge Articles. The environment is fast-paced and challenging. Responsibilities: Team Working: Integrate into the team, contribute positively to objectives and morale, and work across teams. Communication: Communicate clearly and concisely in writing and verbally, translating technical jargon into simple terms for customers. Problem Solving and Decision … meet quality requirements. Tools: Quickly learn ticket logging tools and other systems. Telephony AHT & CPAPD: Manage call durations, wrap-up times, and contacts per analyst per day in line with targets, proactively seeking improvements. Queue Management: Manage individual queues to targets with minimal supervision, maintain tickets in line with SLA, review tickets regularly, and work to More ❯

work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into the team and positively contributes to Team objectives … the Service Desk. Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket More ❯

Social network you want to login/join with: Are you early in your IT Support career, looking for the next big step? Are you wanting to work in Application Support? If this sounds like you, then please read on … The Role This is an excellent Support Engineer/Application Support Engineer opportunity, working for a company with a growing reputation in their field. The 1st Line Support Engineer will have excellent all-round IT support skills, be a great communicator and be a problem solver. They will provide … end user support for the company’s application. The Company The Support Engineer/Application Support Engineer will join a leader in the healthcare software industry. The Support Engineer/Application Support Engineer will contribute to a supportive team environment, which rewards hard work and innovative thinking. The role is More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯

for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer service orientated. Your responsibilities will … and B2B for all customers. Escalate issues according to escalation process Ensure that the call management systems are up to date with all necessary relevant information. Provide software support using Remote Control/Access systems, Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on site and escalating to 2nd … Line when necessary Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary. Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times. Skills/Knowledge More ❯

Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here … problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team: The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success … of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across LSTM Main Activities Install, configure, and troubleshoot IT and AV equipment. Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accounts More ❯

posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV … First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team: The IT Services team … provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across More ❯

First Line Support Location: Nottingham (Accessible via public transport) Salary: 27k (Depending on Experience) Hours: 37.5 (Shifts of 8:30am till 5:00pm, 9:00am till 5:30pm and 9:30am till 6:00pm) SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line … or even someone who has a qualification within IT and is now looking to gain experience. Our client would also look at candidates with previous or current 1st line experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and … offered throughout the customers' support hours. - Be familiar with the following processes - reviewing knowledge articles, online support material and utilizing others expertise to provide a 1st Time Fix wherever possible. - Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties - Contribute to the Service Desk Knowledge More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team … as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here … s what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service level agreements (SLAs). Identify recurring issues and escalate them to relevant teams for further investigation. Build strong relationships with More ❯