126 to 150 of 177 1st Line Support Jobs in England

Social network you want to login/join with: Position: First Line Support/Junior Support Analyst Location: Guildford Salary: Up to £27,000 per year Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We … re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of … contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination. Benefits Include: Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Social events and birthday leave Charity engagement and referral programme Key Responsibilities: Provide first-line technical support More ❯

Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real … progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This is a shift-based position that … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯

Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Salary: Up to £30,000 base + £3,100 shift allowance + overtime About the Role: Looking to launch your career in technical support with real … progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with a clear development path into 2nd and 3rd line support. This is a shift-based position that … After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary Monitor alert systems like PRTG and SolarWinds, responding to alarms and service interruptions Complete user admin tasks (e.g. adding/removing users, Netsapiens More ❯

About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1st Line SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your … chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices, door access, and software for new starters, ensuring a seamless onboarding … ll thrive in a fast-paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or More ❯

talk with your recruiter to learn more. Base pay range Direct message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks Job Title: First Line Support Engineer – 24/7 Shifts | Career Path to 2nd/3rd Line Location: Manchester (Training Phase) | Remote After Training (UK-Based) Up to … shift allowance + overtime About the Role: Looking to launch your career in technical support with real progression and variety? We’re hiring a First Line Support Engineer to join a rapidly growing 24/7 operations team supporting critical communications platforms. You'll be working across VOIP, alarm monitoring, and ticketing systems — with … a clear development path into 2nd and 3rd line support. This is a shift-based position that includes nights and weekends. After your training in Manchester, you’ll transition to fully remote work on your assigned shifts. What You’ll Do: Be the first point of contact for technical support issues, triaging and escalating when necessary More ❯

message the job poster from Hamilton Barnes I Recruit The People That Power Wireless Networks SC Clearance eligibility required (NPPV3) Looking to break into 24/7 technical support with a clear route to progression? This is your opportunity to join a fast-growing tech company scaling its support operations. You’ll work at the front … line of customer support—troubleshooting technical issues, responding to live alarms, and gaining early exposure to a wide portfolio of technologies. After your initial 3-month training period in Manchester, this role becomes fully remote , working shifts on a 12-week rotating pattern . What’s in it for you? Remote shift work after training – flexibility … that fits your lifestyle. Career progression – structured path to 2nd and 3rd line support with mentoring and training from day one. Real technical exposure – work hands-on with VOIP, Avaya, Netsapiens, alarm monitoring systems, and more. What you’ll do: Be the first point of contact for technical issues – triaging and escalating as needed. Monitor alarm More ❯

Do you want to work for a leading Microsoft and Cisco Partner? Our client are looking for MULTIPLE 1st Line Support Engineers who want to begin or excel their career working for a Managed Service Provider with excellent progression and training opportunities. If you are interested in this opportunity and want to learn more, we … of tickets raised by customers. Answer calls in a timely manor from customers calling into the service desk. Assign tickets to other technology queues for 2nd and 3rd line engineers. Troubleshoot and resolution of incidents and service requests that are raised with the service desk to ensure a high level of customer service is delivered. Assist server and … end to end ticket management to ensure customers are kept updated on the progress of their requests. Follow documented customer specific procedures. Classification and prioritisation of requests in-line with Incident and Service Request Management processes to ensure requests are dealt with effectively and efficiently. Strong attention to detail - the ability to achieve thoroughness and accuracy when accomplishing More ❯

Join our team as a professional support engineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic system configurations. Create and manage support tickets, ensuring … timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment is essential. Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Customer Service: Excellent … effectively with colleagues and contribute to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure, and enjoy working in a More ❯

Join to apply for the 1st Line Service Desk Support role at Atos . Get AI-powered advice on this job and more exclusive features. This position is based in Westlakes Science Park, Cumbria, and requires SC clearance, meaning 5 complete years of residency in the UK up to the present date. Your … job in a nutshell The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. The First Line Support Analyst’s role is to provide a single point of contact for customers’ incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed accurately. The 1LS Agent is also expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast-paced and continually challenging. What Will You Be Doing Demonstrate clear and concise written, oral, and listening skills to identify any Customer More ❯

Industry who has outsourced their IT. The Service Desk team collaborates with Partner teams to deliver IT services for approximately 14,000 users across multiple UK locations. The First Line Support Analyst provides a single point of contact for customer incidents and inquiries, following documented processes to log, prioritize, and route tickets. The role also involves … providing incident resolution to support the First Time Fix SLA, using Knowledge Articles. The environment is fast-paced and challenging. Responsibilities: Team Working: Integrate into the team, contribute positively to objectives and morale, and work across teams. Communication: Communicate clearly and concisely in writing and verbally, translating technical jargon into simple terms for customers. Problem Solving and Decision … meet quality requirements. Tools: Quickly learn ticket logging tools and other systems. Telephony AHT & CPAPD: Manage call durations, wrap-up times, and contacts per analyst per day in line with targets, proactively seeking improvements. Queue Management: Manage individual queues to targets with minimal supervision, maintain tickets in line with SLA, review tickets regularly, and work to More ❯

work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 14000 users across multiple locations throughout the UK. The First Line Support Analyst's role is to provide a single point of contact for customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised … and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into the team and positively contributes to Team objectives … the Service Desk. Telephony Average Handle Time (AHT) & Contacts per Analyst per Day (CPAPD) at or better than target : Manages call durations, wrap up times and CPAPD in line with team target. Has an awareness of impact and is proactive in seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket More ❯

Social network you want to login/join with: Are you early in your IT Support career, looking for the next big step? Are you wanting to work in Application Support? If this sounds like you, then please read on … The Role This is an excellent Support Engineer/Application Support Engineer opportunity, working for a company with a growing reputation in their field. The 1st Line Support Engineer will have excellent all-round IT support skills, be a great communicator and be a problem solver. They will provide … end user support for the company’s application. The Company The Support Engineer/Application Support Engineer will join a leader in the healthcare software industry. The Support Engineer/Application Support Engineer will contribute to a supportive team environment, which rewards hard work and innovative thinking. The role is More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯

for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer service orientated. Your responsibilities will … and B2B for all customers. Escalate issues according to escalation process Ensure that the call management systems are up to date with all necessary relevant information. Provide software support using Remote Control/Access systems, Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on site and escalating to 2nd … Line when necessary Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary. Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times. Skills/Knowledge More ❯

Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here … problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team: The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success … of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across LSTM Main Activities Install, configure, and troubleshoot IT and AV equipment. Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accounts More ❯

posed with all potential and skills necessary to help us meet future business challenges. Position not right for you? Share it with someone you know. IT/AV First Line Support (89010) Reference: JUN Expiry date: 22:59, Wed, 25th Jun 2025 Location: Liverpool An exciting opportunity has arisen for a highly motivated IT/AV … First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine. You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV services. About the team: The IT Services team … provides support to the academic, research and administrative community across LSTM and our subsidiary partners. Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects. Key Responsibilities are (but not limited to): IT Service Delivery Deliver support for IT and AV services across More ❯

First Line Support Location: Nottingham (Accessible via public transport) Salary: 27k (Depending on Experience) Hours: 37.5 (Shifts of 8:30am till 5:00pm, 9:00am till 5:30pm and 9:30am till 6:00pm) SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line … or even someone who has a qualification within IT and is now looking to gain experience. Our client would also look at candidates with previous or current 1st line experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and … offered throughout the customers' support hours. - Be familiar with the following processes - reviewing knowledge articles, online support material and utilizing others expertise to provide a 1st Time Fix wherever possible. - Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties - Contribute to the Service Desk Knowledge More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team … as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here … s what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service level agreements (SLAs). Identify recurring issues and escalate them to relevant teams for further investigation. Build strong relationships with More ❯

Systems Administrator (1st Line Help Desk Support) Position: Systems Administrator (1st Line Support) Location: Bromborough Hours: Monday - Friday 8:30-5:00 Our client is looking to expand their team within the IT department. They are seeking a Systems Administrator (1st Line Help Desk Support). This is an excellent opportunity for someone with IT systems management experience. Duties: This job is focused on overseeing the patching and updating of Windows systems, providing 1st line support, and ensuring the smooth operation and security of IT systems for clients. The responsibilities include: Coordinating patch deployment Monitoring system health Resolving software … issues Providing customer support through a helpdesk platform Communicating with clients, support teams, and field engineers Skills: Experience in IT systems management or a similar role Use of remoting software such as TeamViewer Diagnosing and resolving application and Windows system-related issues Use of ManageEngine is an advantage Imaging and installing Windows OS Optimising and maintaining More ❯

believers in our distinct clinical philosophy, because we know how it works and see first-hand how it helps people every day. Your purpose As a 1 st Line Support Analyst, you will be an approachable and dedicated individual with a passion for helping others. You will be proactive and have a natural flair for troubleshooting … to continuous improvement, and grow alongside a knowledgeable, collaborative team that values individual contribution and shared success. How your role fits within our team As a 1 st Line Support Analyst, you will be a key part of our internal IT support team, providing front-line assistance to employees across the business. … ups, and phone calls, ensuring technical issues are logged, resolved, or escalated to keep day-to-day operations running smoothly. Your role is part of a core business Support Function that plays a critical part in helping Ascenti operate efficiently and effectively. Key responsibilities Provide first-line technical support by handling incoming calls and More ❯

First Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A driving license is required as there are frequent site visits … This is a great opportunity to develop your IT career and gain exposure to a wide range of technologies! What will you be doing? Coming in as a First Line Support Technician, one day won't be the same as the next, ideally you will be the first port of call for Hardware and Software issues … you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, Service desk, O365, Communication, Active Directory, Exchange More ❯

First Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A driving license is required as there are frequent site visits … This is a great opportunity to develop your IT career and gain exposure to a wide range of technologies! What will you be doing? Coming in as a First Line Support Technician, one day won’t be the same as the next, ideally you will be the first port of call for Hardware and Software issues … you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS – Windows, First Line, Service desk, O365, Communication, Active Directory, Exchange More ❯

First Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A driving license is required as there are frequent site visits … This is a great opportunity to develop your IT career and gain exposure to a wide range of technologies! What will you be doing? Coming in as a First Line Support Technician, one day won’t be the same as the next, ideally you will be the first port of call for Hardware and Software issues … you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS – Windows, First Line, Service desk, O365, Communication, Active Directory, Exchange More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. More ❯