51 to 74 of 74 1st Line Support Jobs in England

1st Line IT Support Wimbledon/London based (Initially 2 days on site/3 days from home - then from April 2026 fully on-site) The candidate will provide these services to the end customer: End-user device support (Windows/Mac desktops/laptops) 160 users Printer and peripheral troubleshooting Network patching … office being redesigned Fantastic opportunity to start from the ground up with this client, and ultimately running their entire IT operation Fully supported by our 2nd and 3rd Line team Training and certification programme For more information please apply asap Edward Mann acts as an employment business for temporary positions and an employment agency for permanent positions. Edward More ❯

Part Time First Line Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you … a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯

phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service where you will have a first … pm. Hybrid working with the office available in York. You are required to work from the office 3 days per week. Key Responsibilities: Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients. Managing client contact via phone and email, aiming to resolve 90% of issues and … new concepts and ideas to benefit the team and company. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable. Experience using desktop support tools is desirable. A team player who More ❯

PLEASE NOTE: THIS IS A TELECOMS TECHNICAL ROLE, NOT AN IT SUPPORT ROLE Who are Global 4? We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing … Scheme - Including Days Out · Buy & Sell holiday allowance scheme · Death in service benefit · Pension scheme · Eye care vouchers · Friday fridge · Paid Charity leave What will you be doing? · Provide 1st line technical knowledge and support to our customers - Be the initial point of contact for customer queries, faults, escalations and service amendments for the team. … Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, ensuring our customers receive exceptional service · Ensure all customer communications are clear and concise, frequently setting clear expectations and outlining next steps. · Support your team's workload by taking on ad hoc tasks as needed and collaborating cross-functionally More ❯

We're supporting a growing organisation as they prepare to add a new First Line Support professional to the team. You'll be the go-to person for all things first line: resolving user issues, setting up kit, troubleshooting basic networking, and keeping things running smoothly when the rest of the team is tied … you'll be closely supported by experienced engineers who want to help you grow. What You'll Be Doing: Acting as the first point of contact for IT support queries Troubleshooting issues with screens, phones, basic networking, patching, and POE devices Escalating more complex issues while keeping users informed Getting involved in small change requests and support … system improvements Working full-time in the office (37.5 hours per week), including some weekend work on a rota What You'll Bring: Some experience in an IT support or helpdesk environment (could be from a previous role, internship or placement) A problem-solving mindset - you're someone who takes ownership and figures things out Good communication skills More ❯

We're supporting a growing organisation as they prepare to add a new First Line Support professional to the team. You'll be the go-to person for all things first line: resolving user issues, setting up kit, troubleshooting basic networking, and keeping things running smoothly when the rest of the team is tied … you'll be closely supported by experienced engineers who want to help you grow. What You'll Be Doing: Acting as the first point of contact for IT support queries Troubleshooting issues with screens, phones, basic networking, patching, and POE devices Escalating more complex issues while keeping users informed Getting involved in small change requests and support … system improvements Working full-time in the office (37.5 hours per week), including some weekend work on a rota What You'll Bring: Some experience in an IT support or helpdesk environment (could be from a previous role, internship or placement) A problem-solving mindset - you're someone who takes ownership and figures things out Good communication skills More ❯

do. If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you. Responsibilities: We are seeking a motivated 1st Line Support Technician to join our team in south Sheffield. In this role, you will: Be the first point of contact for our customers Handle More ❯

are passed at both stages. Main duties of the job To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the Practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting … enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers. In addition to your administrative duties, you will support the practice team by providing first-line technical support to both clinical and non-clinical teams. Your responsibilities will include troubleshooting IT issues, ensuring the … date, windows user is set up, smartcards are configured and NHSmail is ready. Person Specification Experience Essential Experience or excellent knowledge of IT to be able to provide first-line support for software and hardware (i.e. printer) issues. Experience of using Microsoft Office packages Customer service experience Able to work under pressure and prioritise jobs Able More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops … servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging … technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and More ❯

IT Support (Digital Support Technician - Level 3 Apprenticeship) Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live … chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station … Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship Journey & Benefits You'll complete a Level 3 Digital Support Technician Apprenticeship , covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace More ❯

IT Support (Digital Support Technician - Level 3 Apprenticeship) Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live … chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station … Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship Journey & Benefits You'll complete a Level 3 Digital Support Technician Apprenticeship , covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace More ❯

to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home basis Your next role? A wide … ranging and varied role which will allow you to develop your existing skills and experience. Day to day duties will include: Technical support Assist users with basic to intermediate technical issues Resolve common issues: Handle routine issues such as: Transferring clients to appropriate teams Password resets and other log in issues Document tracking or resending Basic client training … understanding how to avoid future problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always More ❯

on their skill set. Good verbal and written communication skills are essential. All international colleagues speak English as a second language, so additional languages are not required. The support team are responsible for all aspects of the IT landscape within the organisation these include but not be limited to: User hardware - a combination of HP and Dell laptops … Meraki network hardware. WAN is a Virgin Media managed SDWAN using VERSA appliances for management. Printer fleet, colour MFP devices in all UK offices and arm's length support of printers in non-UK offices. Software support mainly Windows 11 and Microsoft 365 suite of services. Salesforce is a vital element within the business, a highly … Improvements to client access when working from home and for our international colleagues working from their offices Cyber security migration The Candidate We are looking for an experienced first line support engineer with relevant experience, just as importantly, a great can-do attitude twinned with the willingness to learn. The successful candidate will need to demonstrate More ❯

We are looking for a First Line Support Analyst to join a large multinational client on a temporary basis. Key points to note: This is a temporary role This is an onsite role, 4-5 days per week in central London. Sponsorship is not available for this role This is an immediate requirement, you must be More ❯

We are looking for a First Line Support Analyst to join a large multinational client on a temporary basis. Key points to note: This is a temporary role This is an onsite role, 4-5 days per week in central London. Sponsorship is not available for this role This is an immediate requirement, you must be More ❯

Digital Support Technicians play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 20-minute … station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities … Friday, a variation of standard office hours. Shifts to be confirmed. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 26th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Organisation skills Customer care skills Problem solving skills Administrative skills Team working Patience Qualifications Maths & English GCSE, grade C/ More ❯

IT Technical Consultant – Brighton Location: Brighton Salary: £30,000 Benefits Are you a technically skilled graduate looking to step up into a more advanced IT support role? Join a leading software solutions provider that’s transforming operational efficiency for businesses across the UK and beyond! We’re seeking a motivated IT Technical Consultant to join an innovative and … technical skills and problem-solving abilities will be valued and nurtured. The Role As a IT Technical Consultant, you’ll play a crucial role in delivering outstanding technical support to clients, resolving IT and software-related issues, and ensuring customers get the most from cutting-edge technology solutions. Your key responsibilities will include: Acting as the first point … of contact for customer IT and software queries. Managing and resolving support tickets efficiently. Working with SQL to troubleshoot and resolve database issues. Diagnosing complex technical problems and escalating when necessary. Maintaining detailed technical documentation and support records. Building strong relationships with clients through excellent communication and problem-solving skills. About You We’re looking for More ❯

My nationwide client based in Birmingham has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows imaging … troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

My nationwide client based in Telford has an urgent requirement for x2 IT Support Engineers to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows imaging … troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

We're Breast Cancer Now, the research and support charity. We're the place to turn to for anything and everything to do with breast cancer. However you're experiencing breast cancer, we're here. The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it.Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer. About the role As a first line IT support engineer, you'll play a vital role … Directory, Azure, mobile device platforms, and video conferencing tools. You'll manage, triage and escalate service tickets, assist with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute More ❯

As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary. Role Customer support: Respond to client inquiries via phone … in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on … IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft More ❯

hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying … in training sessions and use online resources and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administrative and support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion … D (Essential) Maths GCSE, grade 3/D (Essential) About the Employer KEYSTONE MIS LIMITED Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK. We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many More ❯

Looking to build a career in IT support? This is a great opportunity to join a leading Bio-tech organisation to provide Help Desk support with Microsoft products and hardware. If you have some strong IT skills and you are willing to learn this could be a great move for you. Leading Bio tech organisation based More ❯

solutions, connectivity and technical consulting based in London & Bristol. Overview: As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role … IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems … to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Desirable skills More ❯