1 to 25 of 92 2nd Line Support Jobs in England

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School … to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP Working as … Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS Must have a solid second line support background Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a … fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support More ❯

BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a plius benefits Opportunity to work with leading technologies within a growing MSP Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday ABOUT THE CLIENT: Our client is a … Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function. A GLIMPSE AT THE BENEFITS/CULTURE: Comprehensive benefits package Hybrid working model, Supportive … and inclusive team environment Ongoing training and development opportunities Clear progression pathways within the business 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. More ❯

2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC … or be eligible* We're looking for a 2nd Line Support Engineer to join a growing technical support team in Fareham . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service … and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and More ❯

2nd Line Support Engineer £30000 GBP Bonus Onsite WORKING Location: Fareham, Portsmouth, South East - United Kingdom Type: Permanent 2nd Line Support Engineer Location: Fareham (On-Site, Monday to Friday) Salary: £30,000 Security Clearance: SC required The Opportunity: A fantastic opportunity has arisen for an enthusiastic and motivated 2nd … growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility. Key Responsibilities of a 2nd Line Support Engineer: Respond to and resolve Service Desk tickets in line with SLAs and internal procedures Provide support for Windows … holidays Private medical insurance Double-matched pension scheme (5% employee/10% employer) For more information, please apply below or contact me directly. Reference: AMC/SCA/SLS 2nd Line Support Engineer Reference: AMC/SCA/SLS Postcode: PO13 #shca More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team … on diverse technical disciplines. As a 2nd Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required. Generous Holiday Allowance: 25 days' holiday … platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC £30,000-£35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: 2nd Line Support Fully office based in Wembley Monday to Friday 9am-5pm The Person: 2nd Line Support experience Windows environment More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC 30,000- 35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: 2nd Line Support Fully office based in Wembley Monday to Friday 9am-5pm The Person: 2nd Line Support experience Windows environment More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC £30,000-£35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: *2nd Line Support *Fully office based in Wembley *Monday to Friday *9am-5pm The Person: *2nd Line Support experience *Windows environment More ❯

2nd Line Support EngineerLondonBoutique MSP Up to £45K + Benefits | London 2nd Line Support Engineer in London - Are you a capable and confident 2nd Line Support Engineer looking for greater technical variety and the chance to step up to 3rd line project work … engineers, and helping shape technical solutions. There's a clear progression route for those keen to step into 3rd line and lead project work. Key Responsibilities: Provide 2nd line support across a broad IT environment (hardware/software/networking) Mentor and assist junior team members Handle escalations from 1st line and resolve complex technical issues Assist in project planning and implementation Requirements: Proven experience in a 2nd line or technical service desk environment Strong troubleshooting skills across desktop, server, and networking issues Excellent communication skills and a proactive mindset Customer-centric attitude and ability to work well in a team Commercial experience in an MSP More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

A well-established Managed Service Provider that supports a wide range of clients across different sectors is looking for a 2nd Line Support Engineer to strengthen their growing function. Along with a salary of £30,000 per annum, you will receive a comprehensive benefits package, hybrid working, ongoing training and development and clear progression pathways … within the business. What youll be doing as 2nd Line Support Engineer: You'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. You'll work closely with the wider Service Desk team, contributing to service improvement initiatives and supporting junior colleagues … when required. The role requires someone comfortable working late shifts from Monday to Friday, providing essential cover for key client operations. Were looking for a 2nd Line Support Engineer with: Strong experience in a 2nd Line or similar support role Proficiency in Windows Server, Active Directory, and Office 365 Background More ❯

2nd Line Support Analyst Manchester - 5 days in the office £33 per hour (inside IR35) Our client in Manchester is looking for 2nd line support analyst who will be responsible for all 2nd Line incident and service requests within their region. They will have a good understanding … of technology and demonstrate excellent customer service skills. Main duties and responsibilities: Manage and prioritise all 2nd line incidents and requests according to defined SLAs Act as an escalation point for 2nd Line support issues General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk More ❯

2nd Line Support Engineer - M365 Coventry £30,000 - £36,000 2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are … you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This … is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security More ❯

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support Engineer will join an innovative … but you need to be willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active More ❯

Job title – 2nd Line Technical Support Analyst Location – London, SE1 (5 days in office) Contract – Temporary, 3-Month Full-Time Start Date – Asap About the Role We’re looking for a confident and experienced 2nd Line Technical Support Analyst to join a busy service delivery team on a full-time … onsite basis for a 3-month assignment.This role involves providing responsive and professional 2nd line technical support across desktop systems and devices, while occasionally covering the service desk as needed to maintain service levels. You’ll be part of a customer-focused team delivering reliable support to users, including VIPs, across a variety … of IT systems and services. Key Responsibilities: Provide 2nd line support and escalate complex incidents as needed Resolve incidents and service requests in line with SLAs Deliver high-quality technical support and maintain customer satisfaction Support hardware and software installations, changes, and patching Manage new starter/leaver setups More ❯

2nd Line Support Technician - Join a Fast-Growing MSP Redhill| £37,000 - £45,000 (DOE) | Career Growth | Diverse Tech Stack Are you a capable 2nd Line Technician ready to take the next big step in your IT career? Do you want hands-on exposure to enterprise-level tech, access to continuous learning … team of skilled engineers, tackling complex challenges and gaining the real-world experience that will push your skillset—and your career—to the next level. The Role As a 2nd Line Support Technician , you’ll take ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery … dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments. Your Day-to-Day Be the go-to for 2nd line technical queries via phone, email, and ticketing systems Deliver first-class service and manage issues from start to resolution Support Microsoft Windows environments, servers More ❯

2nd Line Support Engineer London (Baker Street) - Hybrid (2 Days Onsite, Including Wednesdays) £35-45k Base + Rapid Growth Opportunity We're working with a well-backed, fast-scaling business that's transforming its sector on a global scale. With strong leadership, an ambitious roadmap, and major traction already in place, this is a … brilliant time to get involved. As they continue to expand, they're looking for a 2nd Line Support Engineer to play a key role in keeping customers happy, spotting issues early, and supporting the wider tech function. This is a hands-on role that blends technical support, troubleshooting, and light QA-ideal for … someone curious, collaborative, and excited to grow in a fast-paced product environment. The Role: Own and resolve 2nd line (L2) support issues, digging into technical details Spot bugs and data mismatches-especially when pulling from the front end Write or suggest small fixes and new integrations Collaborate closely with QA and Engineering to troubleshoot More ❯

2nd Line Support Engineer £28,000 - 32,000 GBP Onsite WORKING Location: Fareham, Portsmouth, South East - United Kingdom Type: Permanent 2nd Line Support Engineer Location: Fareham (Full-time on-site) Salary: Circa £30,000 + Up to 5% Bonus + Training & Career Progression A fantastic opportunity has arisen for an … office-based position with excellent opportunities to grow into more senior technical or project-focused roles - the vacancy has become available due to internal promotion. The Role: As a 2nd Line Engineer, the successful candidate will provide technical support to users and systems across a secure site, responding to service desk tickets, deploying software, resolving … site delivering essential training for UK defence personnel For further information, feel free to reach me at 02895213213, or simply apply! Reference: AMC/RKI Reference: AMC/RKI - 2nd Line Support Engineer Postcode: PO13 #riki More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's success. As our business grows and evolves it is essential … infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be … responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved issuesto 3rd Line Support or Cloud Service Providers Document all support More ❯

Role: 2nd Line IT Support Location: Gillingham Salary: £35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems … to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only)). Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange … user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK More ❯

2nd Line Support Engineer - Education Sector - Local Government Pension Scheme Gloucester Up to £35,000 Interviewing ASAP The Role Provides 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT Network and Support Manager … of IT Services across the Trust; supports the operation of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk … incident and support service offerings in line with the trusts internal and external KPIs and SLAs. Support the IT Network and Support Manager in ensuring that all stakeholders have access to the IT resources required to perform their roles effectively and efficiently. Provide 2 nd line support to More ❯

2nd Line IT Support Engineer - Coventry - £27K-£30K Note: Previous IT experience within Schools is an absolute essential for this role. Applicants without this experience will not be considered. A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required … to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This 2nd Line IT Support Engineer is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the … salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Solihull, Birmingham, Rugby, Redditch, Leamington Spa Circle Recruitment More ❯