London, South East, England, United Kingdom Hybrid / WFH Options
WSR (Working Solutions Recruitment Services)
WSR are looking for a hybrid 2ndLine IT Support Engineer to join the team of our esteemed client based in Central London. Reporting to : IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats … go-to problem solver when tech hits a snag? Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2ndLine IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. 2ndLine IT … problems Installing, repairing and configuring hardware, software and peripherals Maintaining and modifying networking equipment and systems Researching new technologies and recommending enhancements Supporting IT projects—from design to implementation 2ndLine IT Support Engineer Qualifications, Experience and Attributes: You’re confident, client-focused and technically sharp, with: Strong hands-on experience with Windows 10 and More ❯
2ndLineSupport Analyst Are you an experienced 2ndLineSupport Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you’ll report directly to … the IT Manager and play a key role in maintaining and improving our IT systems and services. You’ll provide support across servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud.This is a varied role where no two days are the same … You’ll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2ndline IT support for hardware, software, and applications. Manage and escalate issues to 3rd linesupport or external suppliers where required. More ❯
2ndLine IT Support Engineer Location : Borehamwood, WD6 1JD Salary : £30K – £40K per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health … grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2ndLine IT Support Engineer to join our close-knit team in Borehamwood. You’ll work directly with our clients across a range of cutting-edge … ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2ndLine IT Support Engineer you will be responsible for: Providing excellent 2ndline technical support to our clients Acting as More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Chameleon IT Solutions Limited
Hybrid Working - 2ndLineSupport Engineer Required Our prestigious London based client seeks an experienced 2ndLineSupport Engineer with the following must have skills and experience: Min of 3 years of commercial 1st- 2ndLineSupport experience Support areas include computers, smart … phones, telephony and audio/visual equipment. In addition to user support, The IT Executive will be expected to carry out project and infrastructure work as required, as well as basic training/inductions of new users. The role is expected to comprise of 80% support/20% project work. Essential Skills Windows 10/… Troubleshooting various desktop issues Windows Server 2008 R2/2012 R2/2016 Basic Apple Products Support Administration of Microsoft 365, SharePoint and Azure Active Directory Basic Networking (IP addressing/routing) Basic Security (Anti-Virus, Firewalls, Email Security) Audio Visual Support (Hybrid Meeting Rooms) Telephone system administration Desirable VMware Administration Advanced Networking (VLANs, ACLs, CLI More ❯
Our client is seeking an experienced 2ndLineSupport Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong … Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff … partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the 2ndLineSupport Engineer your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they More ❯
Our client is seeking an experienced 2ndLineSupport Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong … Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff … partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the 2ndLineSupport Engineer your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2ndLine Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest in your future? Are you someone who thrives in a fast … IT Infrastructure Support Provider/MSP - this is ESSENTIAL experience required - You MUST also live in Cornwall or be prepared to relocate.* Our client is hiring multiple 2ndLine Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support … ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2ndLinesupport via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security More ❯
Job Title: 2ndLine IT Support Engineer (MSP) Location: West Sussex Salary: Up to £35,000 (DOE) Are you an experienced 2ndLine IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies … environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2ndline technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to … solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2ndline or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs More ❯
TW3, Hounslow, Greater London, United Kingdom Hybrid / WFH Options
MFK Recruitment
2ndLine IT Support Engineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2ndLine IT Support Engineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five … years, with 31 still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2ndLine IT Support Engineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first … per week onsite at a school in Hounslow, London, with occasional visits to other client schools. A full, clean driving licence and access to your own vehicle are required. 2ndLine IT Support Engineer - Skills and Experience 2+ years’ experience working for an MSP or within the education sector. Experience in a customer-facing IT More ❯
Hounslow, Middlesex, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
2ndLine IT Support Engineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2ndLine IT Support Engineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed 45 IT professionals with this company over the past five … years, with 31 still working there today. The company is committed to helping its employees grow and progress, and many of our candidates have advanced quickly within the business. 2ndLine IT Support Engineer - Key Responsibilities Provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first … week on-site at a school in Hounslow, London, with occasional visits to other client schools. A full, clean driving licence and access to your own vehicle are required. 2ndLine IT Support Engineer - Skills and Experience 2+ years’ experience working for an MSP or within the education sector. Experience in a customer-facing IT More ❯
2ndLineSupport Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £38,000 per annum 2ndLineSupport Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2ndLineSupport Engineer to come on board to … provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturi click apply for full job details More ❯
2ndLineSupport Engineer Teddington Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2ndLineSupport Engineer to join their growing IT support … ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: Deliver 2ndline technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve support tickets within SLAs. Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive). Support Google Workspace environments. Manage Azure AD: user admin, conditional access, group policies. Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android). Monitor and respond to security alerts via Microsoft Defender and other tools. Maintain asset records, device compliance, and endpoint More ❯
2ndLineSupport Engineer Teddington Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2ndLineSupport Engineer to join their growing IT support … ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: Deliver 2ndline technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve support tickets within SLAs. Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive). Support Google Workspace environments. Manage Azure AD: user admin, conditional access, group policies. Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android). Monitor and respond to security alerts via Microsoft Defender and other tools. Maintain asset records, device compliance, and endpoint More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
We're on the lookout for a driven and customer-focused 1st/2ndLine Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping … solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2ndLine Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office … relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2ndLine Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical More ❯
Boston, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
We're on the lookout for a driven and customer-focused 1st/2ndLine Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping … solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2ndLine Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office … relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 1st/2ndLine Software Support Analyst to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical More ❯
Nottingham, Nottinghamshire, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
We’re on the lookout for a driven and customer-focused 1st/2ndLine Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping … solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2ndLine Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office … relaxed working environment. If that sounds good to you, then we’d love to hear from you. The Opportunity: We’re looking for a proactive and passionate 1st/2ndLine Software Support Analyst to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical More ❯
you the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in the Bracknell area, is looking for a talented 2ndLineSupport Engineer to join their close-knit, customer-focused team. What You'll Be Doing: Provide responsive 2ndlinesupport … systems , and general IT infrastructure Collaborate with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 1st/2ndlinesupport, ideally within an MSP environment Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable with client-facing interactions and confident in communicating … technical solutions Driving license preferred (due to site visits) Tech Stack You’ll Work With: Microsoft 365 suite (Exchange Online, Teams, SharePoint) Apple Mac configuration and support Windows desktop/server environments Networking fundamentals (DNS, DHCP, Firewalls) Why Join? Be part of a growing MSP with a reputation for excellence Enjoy variety in your day—remote supportMore ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
Nextech Group Limited
Job Title: 2ndLine IT Support Engineer Location: Lincoln Salary: Up to £35,000 + benefits Are you an experienced 2ndLine IT Engineer looking to take the next step in your career? We're working with a growing IT services provider in Lincoln that is looking for a skilled and customer … and new system implementations. Maintain accurate documentation of incidents, changes, and client environments. Deliver excellent customer service, building strong client relationships. What You'll Bring Previous experience in a 2ndLine IT Support role , ideally within a Managed Services or IT Services environment. Strong knowledge of Microsoft technologies (Windows OS, Windows Server, O365, Active Directory … problem-solving. Strong communication skills with the ability to explain technical issues clearly. Full UK driving licence (occasional client travel may be required). If you're a motivated 2ndLine IT Engineer who thrives in a varied role and is looking to progress your career with a forward-thinking IT services provider, we'd love to More ❯
2ndLine IT Support Technician Location: Ilkley Salary: Up to £38,500 per annum Type: Full-time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent … customer service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2ndlinesupport, with responsibility for escalated tickets, advanced troubleshooting, and assisting with projects. Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls … take on more complex technical responsibilities. Key Responsibilities Client Support: Answer support calls and provide 1st line help when needed. Take ownership of 2ndline tickets and escalations. Provide remote and on-site support to a variety of clients. Build strong, trust-based client relationships. Technical Expertise: Administer and More ❯
Newbury, West Berkshire, Berkshire, United Kingdom
Jiyu Consulting Ltd
2ndLine IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2ndLine IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical … support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first linesupport to the business via phone, email, and in-person. … and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact pete @ Jiyuconsulting .co .uk 2ndLine IT Support Analyst - Newbury - £30,000 to £35,500 + bonus More ❯
As a 2ndlinesupport engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2ndline technical support for all customers Ensure customer incidents are resolved as quickly as … possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2ndline technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure … that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain More ❯
Selsey, Sussex, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
2ndLine IT Support Technician (German & English) £28,000 £36,000 Selsey/Bognor or Fully Remote (PO20) Excellent benefits including a 9-day working fortnight Are you looking for a 2ndLine IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse … users and devices, you ll help keep systems running smoothly and make sure clients feel supported every step of the way. What You ll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. … management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work/life balance. If you re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we d love to hear from you. More ❯
PO20, Selsey, West Sussex, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
2ndLine IT Support Technician (German & English) £28,000 – £36,000 Selsey/Bognor or Fully Remote (PO20) Excellent benefits including a 9-day working fortnight Are you looking for a 2ndLine IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse … users and devices, you’ll help keep systems running smoothly — and make sure clients feel supported every step of the way. What You’ll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. … management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work/life balance. If you’re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we’d love to hear from you. More ❯
Selsey, Chichester, West Sussex, England, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
2ndLine IT Support Technician (German & English) £28,000 – £36,000 Selsey/Bognor or Fully Remote (PO20) Excellent benefits including a 9-day working fortnight Are you looking for a 2ndLine IT Support role where your bilingual skills really matter? Join a fast-moving, collaborative team supporting diverse … users and devices, you’ll help keep systems running smoothly — and make sure clients feel supported every step of the way. What You’ll Be Doing Own and resolve 2nd-line tickets escalated from 1st line within agreed SLAs. Provide clear, empathetic support in German and English across phone, remote, and email channels. … management. Excellent benefits including a 9-day working fortnight and a supportive, collaborative working environment with excellent work/life balance. If you’re ready to take ownership of 2nd-line issues, use your German and English to make a real difference, and grow with a dynamic IT services business, we’d love to hear from you. More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom Hybrid / WFH Options
Reboot Recruit Ltd
2ndLineSupport Northampton (Hybrid) | Up to £35,000 + Benefits Join a leading IT services provider, delivering IT infrastructure, managed services, and support to a wide client base. In this role, you’ll provide 2ndline technical support across servers, networks, PCs, and applications, resolving incidents both … remotely and on-site while ensuring SLA targets are met. You’ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you’ll contribute to audits, installations, and change control while helping to develop junior engineers and identifying opportunities for continuous service … supporting servers, networks, PCs, printers, and applications Strong knowledge of Microsoft technologies plus AV and backup platforms Experience with Citrix, VMware, and Cisco desirable Ability to configure and support network and peripheral equipment (routers, switches, UPS, etc.) Industry certifications (MCP, MCSA, MCSE, CCNA, CCA) highly desirable Strong troubleshooting, documentation, and communication skills Proactive and collaborative approach, with the More ❯