platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balanceAre you currently working in IT support, providing first or secondlinesupport in a school or business environment Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent … maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop secondline skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work … safe and secure IT use and contribute to safeguarding complianceThe Person*Experience in first line IT support, with the willingness and drive to develop secondlinesupport skills*Strong technical knowledge and problem-solving ability*Professional, proactive, and collaborative approach*Confident working independently and as part of a team*Reflective, optimistic, and More ❯
2ndLine IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. … You will act as a 2ndLineSupport Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point … incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st LineSupport Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re More ❯
Stoke-on-Trent, Cobridge, Staffordshire, United Kingdom
OCC Computer Personnel
2ndLine IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. … You will act as a 2ndLineSupport Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you’ll be the point … incidents and communications when required, so strong communication skills are essential as you’ll be working closely with internal teams and customers to deliver excellent service. You’ll support and guide 1st LineSupport Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re More ❯
1st/2ndLineSupport - Apple macOS/Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact for day-to-day technical … issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities Provide first and second-line technical support for both Mac and Windows systems. Working as part of the IT team, based in the Hull office (5 days a week on-site) Apple macOS, Software and Hardware support Install, configure, and maintain hardware … updated and compliant with security protocols. Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st/2ndLineSupport - Apple macOS/Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯
Hull, North Humberside, North East, United Kingdom
Oscar Associates (UK) Limited
1st/2ndLineSupport - Apple macOS/Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact for day-to-day technical … issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Provide first and second-line technical support for both Mac and Windows systems. p]:pt-0 [&>p]:mb-2 [&>p]:my-0'>Working as part of the IT team, based in the Hull office … p]:mb-2 [&>p]:my-0'> Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st/2ndLineSupport - Apple macOS/Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯
you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I'm working with a leading business in Southend that requires a dedicated 2ndLineSupport Engineer to join their team, on a permanent basis. This role offers a chance to apply your technical expertise, but also provides a … deliver exceptional customer service is prioritised. This role is ideal for individuals who thrive in fast-paced settings and are eager to take on new challenges. Key Responsibilities: Provide 2ndline IT support: Resolve issues and ensure seamless IT operations. Customer Engagement: Offer professional and effective support to customers. Team Collaboration: Work with … team members to manage and resolve Service Desk tickets. System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory. Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure. IP Networking: Manage tasks including DNS and DHCP configurations. Virtualisation Tools: Utilise Hyper-V and VMware. Email Systems More ❯
Gosport, Hampshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
IT Infrastructure Engineer (2ndLine) Gosport - Fully On-Site £33,000 - £34,500 per annum We're partnered with a growing logistics client in Gosport who is investing heavily in their IT landscape and we're on the hunt for a hands-on, technically solid 2ndLine Infrastructure Engineer to be a key part … exciting changes on the horizon and you'll have the chance to help shape the future of their IT infrastructure. What You'll Be Doing Acting as a key 2ndline escalation point for infrastructure and user issues Investigating issues down to root cause, not just applying quick fixes Supporting and maintaining both on-prem infrastructure and … Office 365 Working on small to mid-size projects and contributing to wider infrastructure planning Ensuring systems are compliant and secure What You'll Need Strong experience in a 2ndline or similar support role Comfortable working across on-prem and Azure infrastructure Confident with networking (routing, switching, firewalls, VPNs, VLANs) Knowledge of Windows Server More ❯
IT Support Engineer (2ndLine) Up to £35k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st/2ndLine IT Support Engineers! After already placing within the business, we know firsthand how well they … treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting project work and a great team culture. In time you will receive your own training platform account … growing, through natural business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2ndline duties within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining More ❯
2ndLineSupport Engineer Location: Oxford Salary: Circa 40K 50K + Bonus + Benefits 2ndLineSupport Engineers required by a fast-growing, Top Tech Company! This is a varied, challenging role in a talented team where youll be focused on BAU support, monitoring, and maintenance of live … or Hyper-V Confident using monitoring tools such as PRTG, SolarWinds, Azure Monitor etc. Nice to have: PowerShell Scripting Experience in a 24/7 shift-based IT support environment Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where youll be able to keep up to date with the latest technologies! Apply More ❯
East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
2NDLINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2ndLine IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2ndLine Contractor … a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯
Our client, a Microsoft Cloud partner, is currently recruiting for a 2ndLine Service Desk Technician to join their growing team. The 2ndLine Service Desk Technician will ideally have a background working for an MSP previously. this is a fantastic opporuntiy to support a wide range of Microsfot products! The 2ndLine Service Desk Technician will be responsible for providing remote and onsite support to a range of clients. Key Experience for the 2ndLine Service Desk Technician Experience in an IT Service Desk Environment Good customer awareness, ability to manage customer expectations. Excellent problem-solving skills Office 365 Azure Active Directory Azure More ❯
Burgess Hill, West Sussex, England, United Kingdom
Clearwater People Solutions Ltd
Our client, a Microsoft Cloud partner, is currently recruiting for a 2ndLine Service Desk Technician to join their growing team. The 2ndLine Service Desk Technician will ideally have a background working for an MSP previously. this is a fantastic opporuntiy to support a wide range of Microsfot products! The 2ndLine Service Desk Technician will be responsible for providing remote and onsite support to a range of clients. Key Experience for the 2ndLine Service Desk Technician Experience in an IT Service Desk Environment Good customer awareness, ability to manage customer expectations. Excellent problem-solving skills Office 365 Azure Active Directory Azure More ❯
Role: 2ndLineSupport Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2ndLineSupport Engineer for a busy environment. You'll be the … escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets … from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the More ❯
Role: 2ndLineSupport Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2ndLineSupport Engineer for a busy environment. You'll be the … escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets … from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the More ❯
Exciting Opportunity for a 2ndLine Engineer Ready to Take the Next Step! Are you a skilled 2ndLine Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are … delivering exceptional IT support. They understand that IT isn t just about technology it s about building strong relationships and being a trusted partner for their clients. As a 2ndLineSupport Engineer, you ll be a key member of the team, providing high-level support to a variety of clients. Your day … email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4 5 years in a hands-on technical support role, within an MSP environment. You ll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking More ❯
N3, Finchley, Greater London, United Kingdom Hybrid / WFH Options
YourRecruit
Exciting Opportunity for a 2ndLine Engineer Ready to Take the Next Step! Are you a skilled 2ndLine Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are … delivering exceptional IT support. They understand that IT isn’t just about technology—it’s about building strong relationships and being a trusted partner for their clients. As a 2ndLineSupport Engineer, you’ll be a key member of the team, providing high-level support to a variety of clients. Your day … email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4–5 years in a hands-on technical support role, within an MSP environment. You’ll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking More ❯
North London, London, England, United Kingdom Hybrid / WFH Options
YourRecruit
Exciting Opportunity for a 2ndLine Engineer Ready to Take the Next Step! Are you a skilled 2ndLine Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are … delivering exceptional IT support. They understand that IT isn’t just about technology—it’s about building strong relationships and being a trusted partner for their clients. As a 2ndLineSupport Engineer, you’ll be a key member of the team, providing high-level support to a variety of clients. Your day … email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4–5 years in a hands-on technical support role, within an MSP environment. You’ll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking More ❯
are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2ndlinesupport team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking … Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2ndlinesupport for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP … disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with More ❯
are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2ndlinesupport team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking … Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2ndlinesupport for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP … disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with More ❯
Birmingham, West Midlands, England, United Kingdom
Reed
2ndLine WAN Network Engineer (SC CLEARED) Contract Type: Contractor Location: Birmingham Rate: £300 per day inside IR35 Start Date: ASAP End Date: 31/01/2026 We are seeking a skilled 2ndLine WAN Network Engineer to join our 24/7 BAU operations team in Birmingham. This role involves supporting, managing … experienced network engineer, this is an excellent opportunity to manage and maintain our Customer Network WAN estate, handle escalations, work on project implementations, and provide guidance to 1st line engineers while collaborating with 3rd line engineers. Day-to-day of the role: Provide technical network support within the WAN environment. Manage and configure Juniper … line engineers to resolve complex issues. Participate in project implementations and contribute to all phases from planning to deployment. Share knowledge and enhance the skills of the 2ndline team through collaboration and training. Required Skills & Qualifications: Strong experience in configuring and troubleshooting Juniper network devices. In-depth knowledge of BGP, including policy-based routing More ❯
Cambridge, Cambridgeshire, England, United Kingdom
EW Recruitment Limited
Job title: 2ndLineSupport Technician Salary: up to £36k Location : Wymondham My client is a driven and successful company, and they are looking for a 2ndlinesupport Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport More ❯
North Humberside, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
2NDLINE IT SUPPORT3-6 MONTH CONTRACTDAY RATE - £200.00 (INSIDE)LOCATION: YORKHYBRID WORKING Your new role A 2ndLine IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2ndLine Contractor will be part of the … a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Nextech Group Limited
Role: 2ndLine IT Support Engineer Location: Stoke-on-Trent £36,000 + Benefits Manufacturing Sector Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2ndLine IT Engineer to join a leading manufacturing company in … varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same. What you'll be doing Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively. Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices. Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs … smoothly. Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts. Producing clear documentation for systems, assets, and incidents. What we're looking for Proven experience in 2ndLine IT Support (manufacturing or fast-paced environments a bonus). Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD). Networking More ❯
IT Support Specialist - 1st/2ndLine Warrington | 6-Month FTC | Up to £32,000 Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2ndLine IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance … team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person. What You'll Be Doing Providing responsive IT support across desktop, mobile, and telephony Building and deploying devices with the latest … troubleshooting issues, and ensuring SLA compliance Collaborating with vendors and creating user-friendly documentation Visiting remote sites when needed and contributing to service improvements Essential Experience Proven experience in 2ndLine/Desktop support in medium/large organisations A solid background in Maintenance and support of relevant devices such as PCs, Desk More ❯
Support, Help Desk, 2ndLine, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL. Permanent position only. You must be commutable to the Guildford area. Our client is looking to recruit 2 additional team members for its growing support team. Currently, the team support users … across the UK at the 2ndline level. Experience of working with SLA's and using service desk software is essential. Good technical skills around AD are essential, with some Intune or SCCM for updates and builds extremely beneficial. Excellent written and verbal interpersonal skills expected. ITIL, 3rd linesupport knowledge is a More ❯