76 to 96 of 96 2nd Line Support Jobs in England

Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for … of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and … archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature More ❯

Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: £30,000 £32,000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has … of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and … archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature More ❯

Role: 1st/2nd Line Support Engineer Location: Swindon + Field-Based (Local to Swindon) Salary: £26,000 £28,000 A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical … issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset. The successful candidate for this role must hold a full UK driving licence and have access to own vehicle. Key Responsibilities Provide onsite support for hardware/software issues (PCs, laptops, iPads … printers, AV, networking). Administer and maintain user accounts, devices, and system configurations. Support Office 365 tools including Teams, SharePoint, OneDrive, and email. Maintain accurate records via an IT Helpdesk system. Liaise with third-party vendors and escalate issues where necessary. Conduct routine system checks, updates, antivirus monitoring, and documentation. Assist with onboarding/offboarding of users and More ❯

Role: 2nd Line IT Engineer Location: Bournemouth (Onsite) Salary: £32,000 - £36,000 Fast-Growing MSP | Cloud Infrastructure Exposure | Progression into Projects & 3rd Line Were working with a well-established MSP based in Bournemouth , delivering high-quality IT support and infrastructure solutions to a varied client base. Theyre now hiring a driven and … capable 2nd Line Engineer to join their technical team. This is a fully onsite role , perfect for someone looking to take ownership of escalated support while building their skill set in cloud infrastructure, networking, and project delivery . Youll work closely with senior engineers on both tickets and projects, gaining real-world experience across Azure … exposure to Azure and modern platforms Work Closely with Senior Engineers collaborate on projects and escalations Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 3rd Line, Projects, or Cloud Roles Private Medical Cover & Sick Pay Annual Leave + Bank Holidays Regular Team Socials & Events Supportive, fast-paced MSP environment with real technical variety If you More ❯

Your new company The client is a global energy and commodities company. Your new role You will be providing 2nd Line Support, ensuring delivery of IT services and products, and managing all IT hardware, software and IT service requests. What you'll need to succeed Previous experience in a similar role Expertise with Windows and More ❯

2nd Line Wintel Analyst Location - Bristol full-time on-site Competitive Salary + Both Core & Voluntary benefits A new and exciting opportunity has arisen in Europes leading independent provider of IT infrastructure services. We are looking for a Security Cleared 2nd Line Analyst to join a small onsite team supporting a well-known aerospace … must be willing to go through DV clearance. What youll do The ideal Candidate will have a minimum of 2 years experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to More ❯

Job title: 2nd Line Engineer Location: Fareham Salary: £32k plus 3% bonus Candidates must be willing and eligible to go through SC security clearance for this role. Job description: We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. … are a leading IT Systems Integrator operating within the UK defence sector. Responsibilities: This is a training role that will enhance skills of a talented technician in service support and provision of equipment in support of training personnel to include provision, recording of solutions and providing repairs and continued service. We are looking for keen candidates … with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate. The role is customer facing so the most important attributes are for you to be able to work within a team and able to More ❯

Support Technician - Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start Basingstoke SC Clearance Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line … correct number of units daily. Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers . Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or … Refurbishment'). Secure all devices and equipment in onsite storage at the end of each day. ?? Skills & Requirements: Previous experience in IT support, deployment, or refresh projects. Strong attention to detail and ability to follow strict processes. Good communication and reporting skills. Ability to work independently and within a team. Physically able to move equipment between locations safely. More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

2nd Lin e Support Engineer Security Clearance Required - DV ('Developed Vetting') Location: Huntingdon, UK - Hybrid working policy 80% on-site UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to …/Teams), networking technologies and storage. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You … will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. SKILLS AND KNOWLEDGE: Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage; Have excellent knowledge of Windows Server More ❯

Second Line Engineer - Leciester (Hybrid) £26,000 - £29,500 DOE The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish. The Role: Provide remote and on-site second-line IT support to internal users across multiple locations Troubleshoot and resolve hardware, software, and networking issues promptly Maintain and … clear communication and timely resolution of support tickets The Ideal Candidate Will Have: Experience in an IT support, service desk, or helpdesk role (1st or 2nd line) Solid understanding of Windows operating systems and common business applications Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies Strong diagnostic and troubleshooting skills More ❯

About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. … Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams … EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying More ❯

About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. … Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams … EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying More ❯

environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem … diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and network infrastructure. … may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of More ❯

Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket … appropriately, ensuring tickets are detailed for efficient handover Persistently work towards solutions, while recognising when escalation is necessary Aim to meet daily ticket resolution goals Provide on-site support Diagnose and resolve technical issues following best practice protocols Stay informed about emerging IT trends … and technologies It is expected that you will have at least 4 years' experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience. In addition you will have some More ❯

IT Support Analyst (1st/2nd line) £30-35,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status … applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. Strong communication More ❯

Role: IT Support Engineer Location: Radcliffe, Manchester Salary: £27,000 - £31,000Are you looking to join one of the best MSP's in the UK that provide support within the Education sector? If so, this is the company for you! What makes these guys the best is their strong ethos on staff retention and development, these … guys really know how to treat their staff well and can offer a genuinely great place to work. The company work exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another IT Support Engineer at their office … from you: ** Full Driver's license** Microsoft Windows and Server operating system knowledge** Veeam** Microsoft Intune** Office 365** Sophos Enterprise** Hyper - V/VMWare** DBS Clearance Responsibilities: ** Provide support both remotely and face to face to teachers and pupils.** Provide Windows Server, mobile device and network infrastructure support.** Provide support for other technicians and work as More ❯

Excellent opportunity for ambitious IT support engineers to join a global IT MSP with a first class reputation for skilling up staff and career progression. On Offer - Salary up to £32k - D.O.E - Company Bonus Scheme - Benefits pack includes healthcare, enhanced annual leave and more - First class skill up opportunities including certification support - Excellent career progression opportunities … Opportunity for project work not just ticketed support What do I need? - Experience using/supporting the following technologies - Windows OS up to Windows 10 - SCCM - Windows Server - Active Directory & Group Policy - VMWare and/or Hyper-V - Please note that given the nature of the client candidates are subject to security clearance checks O.K. I'm in More ❯

will also be monitoring the network management system to prevent future incidents occurring, alongside the other Service Desk and NOC teams. You will need to have solid technical support experience with knowledge of WAN technologies. You will also need experience of dealing with Internet Services – DSL, Ethernet, Firewalls, GPON, routing protocols. More ❯