76 to 86 of 86 2nd Line Support Jobs in England

IT Support Technician - Manufacturing Location : Rotherham Hours : 35 hours/week - Monday to Friday 9:00-5:00 Salary : £26,000 - £32,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of manufactured systems used … quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based … at their Rotherham premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Windows servers experience Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm More ❯

Exciting Opportunity: IT Support Technician (1st and 2nd Line) Based in Milton Keynes - Hybrid once fully Trained (2-3 Days a week) Up to £38,000 based on experience Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect opportunity for you … The company is seeking a talented IT Support Technician to join their dynamic team and play a crucial role in ensuring the smooth operation of their IT infrastructure. About the Role As the IT Support Technician , you will be responsible for delivering first- and second-line technical support to end-users. This … you will have the opportunity to contribute to IT asset management, system upgrades, and user education initiatives. What We're Looking For The ideal candidate for this IT Support Technician role will have the following skills and qualifications: Hands-on experience with Microsoft operating systems (Windows 10/11) and Office 365 applications Power BI Experience (ideally Power More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely … supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the service desk as More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent … alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with … are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have More ❯

Do you have IT/Telecoms Support experience? Do you have a good personality and hunger to grow within the business? If so, we want to hear from you! You will need to … be located within an hour of South Woodford, London. About the Role The Comms Guys, a telecoms company based in South Woodford in London, are looking for a new 2nd line IT Support Technician to work within their current team to help manage their UK/US customers. The job includes maintaining and fixing local … understanding of network cabling. The day to day role is a general mixture of all of the above and requires someone with some past experience within an IT support team. The Comms Guys have offices in London and New York and there is potential throughout the year to help on installations in the UK/US. They have More ❯

Software support person required to work in a small and friendly collaborative team, proving first and second line support to end users. Bespoke Software. The role is office based. Skills and experience required: Experience within a Software Support role(this is not hardware/pc support). Strong working knowledge … of Microsoft SQL Server including T-SQL Queries, stored procedures and database maintenance. Experience of SSRS Report Builder. Ability to manage multiple support cases Full UK driving licence (occasional site visits). Apply now More ❯

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level of technical … support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting … of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings More ❯

OnsiteEngineer(2ndLine) Upto£35K Werelookingforaskilledandcustomer-focusedOnsiteEngineertojoinaneducationtrustaround Surrey.ThisrolewouldsuitsomeonewithexperiencesupportingITeitherwithinaschoolenvironmentorthroughaneducationalMSP,whoenjoystakingownershipoftechnicalissuesanddeliveringreliablesolutions. AstheonsiteITlead,youllberesponsibleforkeepingday-to-daysystemsrunningsmoothlywhilealsohelpingtheschooltogetthemostoutofitsICT.Fromsupportingstaffandstudentstomaintaininghardwareandapplications,yourworkwilldirectlycontributetocreatinganeffectivelearningenvironment. Keyresponsibilities: ActasthemainonsitecontactforIT,providingresponsive1st/2ndlinesupporttostaffandstudents Troubleshootandresolvetechnicalissuesacrossdesktops,laptops,tablets,printers,projectors,AVequipmentandmore Install,configureandupgradehardwareandsoftwareacrosstheschoolnetwork Supportandmaintaincoresystems,withastrongfocusonMicrosoftOffice365andcommonlyusededucationapplications WorkproactivelywithstakeholderstoidentifyimprovementsinICTprovision Communicatetechnicalsolutionsclearlyandeffectivelytonon-technicalusers KeyRequirements: ExperienceinasimilarICTTechnician, 2ndLineEngineerrole-ideallywithinaneducationMSPordirectlyinaschoolenvironment StrongknowledgeofMicrosoftOffice365andWindowsoperatingsystems Goodunderstandingofcommonuserapplicationsandnetworkedsystems Confidenttroubleshootingskillswiththeabilitytoworkindependentlyunderpressure Excellentcommunicationandorganisationskills,withacustomer More ❯

My client based in Nottingham has an urgent requirement for an IT Support Engineer to join on an initial 4 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging … troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows 10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot … and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are More ❯