Customer Success Manager
- Hiring Organisation
- Ultima
- Location
- Reading, England, United Kingdom
Support Leads , Service Leads , and Account Managers , maintaining strong communication loops between client feedback, technical operations, and account strategy. While the CSM contributes to commercial awareness and identifies opportunities to enhance service value, responsibility for upsell and commercial growth remains with the Account Manager. This position plays … product adoption, and customer enablement. Monitor customer health and proactively address risks to satisfaction or renewal. Champion customer feedback into internal service improvements. Collaboration & Commercial Awareness Work closely with Account Managers to support renewal and expansion strategies, feeding in customer insights and identifying value-add opportunities. Maintain awareness ...