126 to 150 of 408 Customer Engagement Jobs in England

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets … current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets … current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets … current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets … current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets … current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce More ❯

to join their team on a 10 month contract basis. This is an exciting opportunity for a marketing professional to take ownership of strategic field programs and drive brand engagement, lead generation, and customer acquisition. As a Field Marketing Manager, you will be responsible for planning and executing scalable marketing programs. You will work closely with sales and … marketing teams to develop and implement campaigns that enhance brand visibility, generate leads, and support sales conversion rates. Your efforts will directly contribute to business growth and customer engagement in the region. THE ROLE: Some of your responsibilities as a Field Marketing Manager: Develop and execute regional marketing programs, including events, webinars, and targeted campaigns to drive brand More ❯

to join their team on a 10 month contract basis. This is an exciting opportunity for a marketing professional to take ownership of strategic field programs and drive brand engagement, lead generation, and customer acquisition. As a Field Marketing Manager, you will be responsible for planning and executing scalable marketing programs. You will work closely with sales and … marketing teams to develop and implement campaigns that enhance brand visibility, generate leads, and support sales conversion rates. Your efforts will directly contribute to business growth and customer engagement in the region. THE ROLE: Some of your responsibilities as a Field Marketing Manager: Develop and execute regional marketing programs, including events, webinars, and targeted campaigns to drive brand More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

30.42/hr (Inside IR35) Are you ready to elevate your career as a Data Engineer? This is your chance to join a forward-thinking company that’s revolutionising customer experience through cutting-edge technology. This role offers you the opportunity to work on innovative projects, modernising data infrastructure and enabling data-driven decision-making. With hybrid working arrangements … someone looking to make a meaningful impact while enjoying flexibility and professional growth. What You Will Do: • Design, build, and maintain scalable data pipelines and ETL processes to enhance customer service operations. • Migrate and modernise legacy data systems to cloud-based solutions for improved performance and accessibility. • Integrate data from CRM systems and customer touchpoints into cloud platforms … for unified analysis. • Ensure data quality, consistency, and availability to support reporting and analytics. • Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies. • Implement data solutions using Google Cloud Platform services such as BigQuery, Cloud Functions, and Dataflow. What You Will Bring: • Proven experience as a Data Engineer, ideally within a customer More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're … audiences, including executives Strong analytical thinking, communication, and storytelling skills; able to synthesize and articulate value clearly Proficiency in SaaS platforms and ability to configure or tailor solutions in customer-facing environments Comfortable in a fast-paced, collaborative, and entrepreneurial environment Willingness to travel up to 50% Personal Traits That Thrive in This Role Bold, curious, and confident in More ❯

/month) | up to c£600/day (Outside IR35) We're looking for a Reporting Lead to drive the reporting strategy for a key transformation programme, replacing legacy customer and property data systems with Dynamics 365 and Microsoft Fabric . This is a hands-on leadership role where you'll shape, deliver and embed a future-proof reporting … Head of Data and Reporting to align with BAU and enterprise reporting goals ✅ Must-Have Skills: Proven experience leading reporting/BI workstreams in large transformation programmes Strong stakeholder engagement and roadmap delivery experience Deep knowledge of Microsoft Power BI (DAX, data modelling, visual best practice) Experience with Microsoft Fabric (early-stage or implementation exposure ideal) Familiarity with Dynamics … Customer Engagement (esp. iProperty Cloud) Finance & Operations Understanding of data flows between Dynamics, Azure, and reporting platforms Experience with Azure Data Services (Data Factory, Synapse Analytics) Confident facilitator of workshops and capable of translating complex needs into clear plans Excellent communicator who can bridge technical and business perspectives 🔧 Desirable: Experience in housing or public sector Knowledge of ActiveH More ❯

Life on the team At Computacenter, we deliver IT services that matter for people, businesses, and society. As a Customer Delivery Manager (In-life), youll be at the heart of that mission, making sure our customers experience the full value of what we do every day.Youll be joining a collaborative, high-performing delivery team that takes pride in accountability … partnership, and long-term client success. Whether youre leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible. What you'll do As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer ensuring seamless service, continuous improvement … and measurable value Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value Oversee financial performance, from accurate forecasting to cost control ensuring services remain commercially More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯