51 to 75 of 647 Customer Experience Jobs in England

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new data more »

have an exciting opportunity for an Operational Service Manager to lead our Call Handling services on a fixed term contract! Do you have management experience? Have you worked in a customer/patient facing sector? Do you want to make a difference to your local community? Then this … the perfect role for you! Main duties of the job Service Performance and Delivery Organisational Management Staff Management and Performance Strategic Activities Patient and Customer Experience Service Finances Inform Service Improvement and Manage System changes About us NEMS CBS is a high quality, high performing; not-for-profit … specifics of this role, please find the job description attached to this advert. Person Specification Additional Essential Ability to travel between NEMS CBS Locations Experience Essential 2 years management experience Customer/patient relations experience Desirable Experience of working within the NHS Disclosure and Barring more »

reach in over 10 markets. This is a brand-new role to the business where you will play a crucial part in transforming the customer experience for all consumers and businesses across the multiple markets. This business has ambitious plans, and you will get the opportunity to part … of each execution, with a passionate and humble team. You will be reporting to the Senior Manager of Digital Experience and Communications, and work with a team of specialist marketers across the global business. Key Responsibilities Drive customers through the digital journey across the European markets. Work closely with … analytical insight for new opportunities and understanding of the trends in the market. Implement new ideas to get customers to use the product. Skills & Experience Strong experience in customer experience management and digital journeys. Excellent communication skills to work across the wider teams (product, UX) and more »

reach in over 10 markets. This is a brand-new role to the business where you will play a crucial part in transforming the customer experience for all consumers and businesses across the multiple markets. This business has ambitious plans, and you will get the opportunity to part … of each execution, with a passionate and humble team. You will be reporting to the Senior Manager of Digital Experience and Communications, and work with a team of specialist marketers across the global business. Key Responsibilities Drive customers through the digital journey across the European markets. Work closely with … analytical insight for new opportunities and understanding of the trends in the market. Implement new ideas to get customers to use the product. Skills & Experience Strong experience in customer experience management and digital journeys. Excellent communication skills to work across the wider teams (product, UX) and more »

Division: Vehicle Engineering Location – Warwickshire Position Description: Durability and Robustness Programme Leader - This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for Jaguar Land Rover vehicles. The D&R Programme leader role is to ensure all customer … ensure all lessons learnt from the current vehicle are captured and fed back to the Programme Attribute Team and progressed as necessary Skills Required: experience of engineering test activities experience of automotive technologies or systems Management experience Experience Required: knowledge of vehicle technologies of Durability Strength … of problem solving including application of Root Cause Analysis, 8D, DoE etc. of Systems engineering principles and delivery package elements Power Point and Excel Experience Preferred: Experience of AGILE working principles knowledge CAD visualisation systems e.g. 3Dx, TeamCentre etc. of whole vehicle engineering and cross functional experience more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

world sends more than $160+ trillion across borders. Ripple connects banks, payment providers, corporates and digital asset exchanges via RippleNet to provide one frictionless experience to send money globally. Today, we are delivering a cost-effective, instant, and frictionless customer experience to enable our enterprise customers to … senior engineering talent to help us evolve and define the future state architecture to achieve our audacious goal. The challenge lies in delivering magical customer experience, incremental business value, strengthening engineering fundamentals, building intelligent systems, and growing future leaders – all in a measurable and incremental way. You will … in Ripple enterprise level engineering decisions and ensure we are aligned with the overall direction. You will work closely with product managers and other customer facing functions to ensure the product engineering approach creates a frictionless and differentiating customer experience. You will define and orchestrate engineering forums that more »

About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the more »

community, Fareham Innovation Centre and the wider enterprise zone fosters ingenuity, growth, and collaboration among ambitious businesses. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you'll be a key part in … nearly 1000 exciting, innovative and growing companies. This part-time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

Kelvin). This is an amazing opportunity to join us and make the role your own! You will welcome everyone to the Centre. The Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us … tasks Help us with your ideas on how we can keep improving our services What are you like? Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a … would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

About The Role To identify, define, and integrate new CX capabilities (including tools/technology, people, and processes) into our organization, in line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-functional teams within our organization and outside to ensure timely … and effective capability delivery. You will identify, define, and run programs and projects for CX that cut across multiple channels, products, systems, and functions, doing this to time, budget, and scope. The role holder will constantly explore and introduce new capabilities that will make us match-fit and future-proofed. … this new function and business priorities, there is scope for it to become enduring. About The Team This is a new team within the CX function that has been created to identify and develop capabilities that will allow us as a business and CX as a function to leverage technology more »

Brambles/CHEP is one of the world’s most sustainable logistics businesses and our culture is reflective of our people, our purpose, the experience people bring, and the experiences they have. We operate in 60 countries, with over 12,000 people and 123 different nationalities. Customer Experience … PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for … this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

CRM Manager Salary from £46,327 depending on skills and experience Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 25th June 2024 About the Role: At VWFS UK Ltd, exceptional customer communication … journeys are important and we are seeking a two CRM Manager's to join our Marketing & Customer Experience team. Reporting to the General Manager of Customer Communications , you will be responsible for ensuring that all customer-facing communications conform to regulatory requirements, enhance customer engagement … and ultimately drive customer loyalty. Who We're Looking For: You will have proven experience of creating engaging and effective customer communications and be passionate about delivering an excellent customer experience. This isn't just a job; it is a chance to add value, develop your more »

details); we believe in fairly rewarding our staff for their hard work and loyalty. Job Purpose: You will need to have ORACLE CLOUD FUNCTIONAL EXPERIENCE in one or both of; HCM or ERP, either alongside or prior to your Oracle Cloud Training work. As the Oracle Cloud Trainer , you … will be responsible for creating content for and delivering both END-USER Training and some ‘Train the Trainer’ Training to the Customer’s own Training Team for their Oracle HCM and ERP deployments, which are being Supported by Symatrix. This role will be aligned to one strategic Government Customer and hence you will build a very strong understanding of the Customer’s use of the Systems as well as the ways in which their user-base can best receive Training & Information. Calling fully upon your experience in Training creation and delivery but also on changing trends more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

Provides direction and specialist knowledge in applying Oracle technology software (on premise) to client business. Facilitation of customer Oracle technology software product understanding through presentations, demonstrations and provision of support throughout the sell. As an Oracle technology software presales/sales engineer you will be responsible for formulating and … leading presales technical support activity to prospective customers while ensuring customer satisfaction. Focuses on sales opportunities by leading technical discovery, proposing creative and complex solutions to meet clients business requirements. Leads all aspects of the technical presales process, with the support of Oracle product specialist teams. Advises both Oracle … sales external clients on overall architect solutions. Work is non-routine and complex, involving the application of technical and business skills. 5 years business experience with hands on experience with Oracle database. Ability to implement some of the core product features. Knowledge of system and application design. Knowledge more »

The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe … internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership … Management through Service Reviews or other means, updates of the service programs including highlighting issues in a timely manner. Be the voice of the customer to provide visibility and add value to our Customer Experience Strategy. Engage with all internal departments, and externally with our customers and more »

manage whole house retrofit contracts in line with PAS2030/2035. To manage delivery of all services and high levels of commercial control and customer/client satisfaction. Key Duties & Responsibilities: Management of site managers/supervisors to ensure contract compliance with all work streams and business activities. To … be available to train, develop and guide contract managers. To build and develop a robust top class customer experience across all engagements and all work streams within CCS. To support all department other managers within the team and staff/direct reports. To ensure continuous improvement and application … schedules and enforce actions and improvements. To develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently. To continually improve customer satisfaction, client reporting, WIP and IT interfaces. To organize, host and manage client meetings and briefings. To manage any trainees and formal training plans more »

play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering quality software and apps to the commercial market. Any experience with working with global teams, and … office environment (2 days in the office expected). The role is up to 60k plus excellent benefits. Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience … remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. more »

Benefits Excellent opportunity to join an innovative global B2C e-commerce business and play a pivotal role at the forefront of their post-booking experience team as a Senior Product Manager. The company offers incredible benefits and flexibility, an inclusive and empowering working environment and opportunities for growth and … further global expansion plans. They have seen great success and as a result are looking for a great individual to join their post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey … process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing measurement frameworks and scope tooling. The role will require you break down tasks and prioritise them accordingly with a sense of urgency and have a growth-hacking approach. This more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »