51 to 75 of 653 Customer Experience Jobs in England

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain … strong relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

Title : Training & Enablement Specialist Salary: Dependent on experience Location : Darlington Employment Opportunity : Permanent At CameraMatics, we are transforming fleet safety through AI-powered technology - helping organisations reduce risk, improve driver behaviour, and unlock meaningful operational insights. As we scale across the UK, Europe, and North America, delivering a consistent … high-quality enablement experience is key to ensuring customers quickly realise value and maximise adoption. We are looking for a forward-thinking, creative, and customer-focused Training & Enablement Specialist to join our team. This role is responsible for the design, delivery, and continuous improvement of training programmes ...

Customer Success Manager/Senior Customer Success Manager Fashion/eCommerce Tech Scale-Up London (Hybrid, 2 days/week) £65k–£75k + Bonus + Equity (TBC) We’re partnering with a high-growth, founder-led ecommerce technology company transforming how premium and luxury fashion brands engage customers … online. Their platform sits at the intersection of ecommerce, logistics, and customer experience, partnering with LUX and High Street brands. The Opportunity This is a high-impact, hands-on Customer Success role, working directly with the Co-Founder to shape how Customer Success operates ...

transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. … culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen ...

delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys to ongoing engagement, everything is driven by one purpose: creating … Integrate AI into personalised, scalable content experiences Define and validate information architecture and navigation Establish scalable content patterns and editorial standards Define and track CX KPIs and content performance metrics Ensure accessibility standards (WCAG 2.2) are met across all outputs Who You Are Proven track record delivering strategic, user-centred ...

ecommerce trading operations across one or more DTC websites, working closely with marketing and operations to drive performance, improve the customer experience, and support the commercial strategy of a business with a genuine reputation for excellence in its field. Main Responsibilities: Develop strategic sales plans each period … conversion rate optimisation Manage the scheduling and publishing of digital promotional calendars in line with campaigns and seasonal priorities Coordinate with operations and customer service teams to support an exceptional end-to-end customer experience Skills/Experience: 2 to 3 years of experience ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

Points SDR Position Fast scaling start up with the Customer Experience Software Space Early Sales hire with excellent progression opportunities Hybrid role - Out of London Basic salary circa £35K with double OTE About The Company Disruptive audio technology company Recently raised series B funding Dynamic culture and hybrid … close of initial meeting Targeting mid market accounts initially Selling to C-Suite and Operations Leaders About the Candidate Circa 1 year SDR experience within Saas. Experience within the Customer Experience Software space is preferred but not essential Start up/Scale up experience preferred ...

client is a specialist Customer Experience consultancy who help their clients maximise their marketing potential by helping them get the best out of their Marketing Technology/Automation and Customer Data. Job Summary We are looking for a sales focussed Account Director to join the team … find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of the existing customer base, with new clients periodically added as opportunities are closed by the New Business team. The ideal candidate will be experienced in sales and customer service ...

career progression, and long-term prospects. Youll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play … internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged ...

consistency across both ERP systems and eCommerce platforms . You will play a vital part in maintaining product availability, pricing accuracy, and seamless customer experience across digital and internal systems. This opportunity is ideal for someone with experience in ERP administration, product data management, eCommerce systems … purchasing, sales, and marketing teams Identify opportunities to streamline product data processes Provide general IT administration support including workstation and printer troubleshooting Essential Skills & Experience Experience working with ERP systems, product databases, or eCommerce platforms Strong attention to detail with a focus on data accuracy Comfortable managing large ...

Outside IR35) Overview A retail business is seeking an AI Product Manager to lead the development and optimisation of conversational AI products that enhance customer experience and operational efficiency. The role sits at the intersection of product, engineering, and AI, requiring someone who can manage stakeholders and improve … scale AI solutions that deliver measurable value while remaining efficient and reliable. Key Responsibilities Own the product direction for conversational AI use cases across customer and internal retail applications Work with stakeholders across e-commerce, stores, and customer service to define priorities and outcomes Translate business needs into ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products ...

Title: Workplace Experience Coordinator Contract: 12 Months (01/05/2026 start) Location: London (5 days onsite - 1 day Hammersmith, 4 days Central London) Role Overview We are seeking a proactive and highly organised Workplace Experience Coordinator to support the day-to-day delivery of an exceptional … workplace-related queries and issues Know-How Apply core operational management principles including work scheduling, prioritisation, and process execution Demonstrate strong knowledge of workplace experience practices, including: Property and facilities administration Space planning and utilisation Workplace/customer experience Vendor and supplier coordination Maintain effective relationships with ...

Customer Relationship Manager Location: Remote - regular client site visits Contract: Fixed-term (14 months) We’re working with a growing technology business looking for an experienced Customer Relationship Manager to join the team on a 14-month fixed-term contract . This role is focused on building strong … client relationships, driving customer engagement and ensuring long-term account success across a portfolio of software customers. You will act as the main point of contact for clients, helping them maximise value from the platform, supporting onboarding and adoption, and ensuring an excellent customer experience throughout ...

Experience & Performance Consultant £60,000-£75,000 + Benefits London, Birmingham or Glasgow Based - Flexible Working We’re working on a unique opportunity to redefine customer experience through AI and we’re looking for someone exceptional to join the journey. If you’re passionate about … outcomes of AI deployments • Partnering with senior stakeholders to shape AI strategy and roadmap 🎯 What we’re looking for: • Deep expertise in UX/CX and conversational design • Strong experience with AI/NLP tools (e.g. ChatGPT, Google Dialogflow, Amazon Lex) • A data-driven mindset with a passion ...

Opportunity: Our suite of products is market leading in the customer experience space, and we're enjoying terrific success. Our growth targets are ambitious, and we need committed, successful sales people who have the skills, experience and track record to work with their team to develop … demonstrate clear enterprise sales skills, and have evidence of leading and supporting individuals across; solution consulting, digital strategy, product specialists, industry experts, marketing and customer success - all through the fostering of client relationships. What you'll Do As an Account Executive within our strategic industries team, you will ...

team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making … sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. Create and manage various cases through CRM. Work through your call alerts, and check for signs ...

Supply Chain Consultant Job Type: Permanent Location: London, UK/Hybrid Number of hours: 40 hours per week – full time Ready to utilize your experience and expertise in Supply Chain. We have an exciting role for you – Retail Supply Chain Consultant . Careers at TCS: It means more … retail. You will work hands-on with client teams to diagnose issues, analyse data, design improvements and support implementation — ensuring supply chain decisions balance customer experience, cost-to-serve, working capital and operational feasibility . Key responsibilities: Deliver measurable improvement in retail supply chain performance by contributing ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join ...

Opportunity:Our suite of products is market leading in the customer experience space, and we're enjoying terrific success. All potential candidates should read through the following details of this job with care before making an application. Our growth targets are ambitious, and we need committed, successful sales … people who have the skills, experience and track record to work with their team to develop and drive enterprise wide growth. The successful candidate will need to demonstrate clear enterprise sales skills, and have evidence of leading and supporting individuals across; solution consulting, digital strategy, product specialists, industry experts ...

Payment Platform solution for a global client base. This individual will use their Production Engineering knowledge to guide the team in advancing the experience of our clients in the post code development activities and interactions. The successful candidate will help to raise the bar on both our response … critical issues and build out a proactive mindset in the team to constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their ...

This is an opportunity to join a fast growing, digital first organisation where product analytics plays a central role in shaping customer experience and commercial outcomes. You will be embedded within a product focused environment, partnering closely with Product and Engineering to drive data led decisions across high … impact initiatives. The Company They are a modern, technology driven business operating at scale within a highly regulated industry. With a strong focus on customer outcomes and innovation, they invest heavily in data and analytics to support product development and strategic growth. The organisation values autonomy, collaboration and thoughtful ...

client is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Theyre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They help teams work smarter … time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast ...

part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and up-sell. You will report into our Mid Market Sales Manager. Responsibilities Responsible for in-life management … customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management Keep churn within account base to increase cross selling/product penetration within account base Deliver outstanding customer experience by exceeding the needs of the customer ...