51 to 75 of 1,013 Customer Experience Jobs in England

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised. Key Responsibilities: Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets More ❯

to client sites. Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including a 1 hour break). About this Role The Diagnexia Customer Service Managers' role will be responsible for ensuring a high level of customer satisfaction by providing excellent customer service, building strong relationships with key stakeholders, and continuously … improving customer service processes. The manager also interacts with the UK lab team and case control team and works closely with cross-functional teams to ensure a seamless customer experience Responsibilities: Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently. Build and maintain strong … relationships with key stakeholders in NHS sites, including clinical and IT personnel, ensuring that customer needs are met and exceeded. Collaborate with cross-functional teams, such as sales, product, and technical support, to ensure a seamless customer experience. Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty. Develop and implement customer service More ❯

we actively work towards it every day. As a Business Solutions Specialist, you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives, requests, and implementations. You will work … directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client relationships. In this customer centric role, you will need to be self-motivated, have the ability to learn quickly, take initiative and work independently while maintaining excellent time management skills, prioritization skills, and interface effectively with cross … functional teams with both internal and external stakeholders. HERE'S HOW YOU'LL CONTRIBUTE: Relationship Management - Ensuring positive customer experience and satisfaction. You will accomplish this by providing support, information, and guidance about our products, services, and industry to existing, new, and potential customers. This includes but not limited to; acting as the first point of engagement or More ❯

newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary Sophos is seeking a proactive and motivated Scale Customer Success Manager to drive value to our "tech-touch" customer experience for a large number of customers in LATAM. In this role, you'll deliver strategic outreach … You'll play a key part in onboarding and engaging customers, ensuring they are set up for long-term success, renewal, and growth. You'll also triage and route customer needs to the appropriate internal teams to ensure timely support and resolution. As Sophos evolves, you'll help shape and refine our scaled customer success strategy-contributing to … value at scale. This is a unique opportunity to have a meaningful impact on how we engage and retain our customers. What You Will Do Drive product adoption and customer outcomes through 1:many and 1:1 channels including email campaigns, webinars, and 1:1 video calls. Support a range of outreach initiatives, aiming to deliver value in all More ❯

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities Provide an excellent customer service to our new and … migrate from HRonline Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with major brands. You'll represent our clients cutting-edge digital … customer experience solutions that are reshaping how companies engage with their customers.We're seeking a strategic, results-driven deal maker ready to make a significant impact on our growth trajectory.Salary - £90k - £120k DOE Plus and OTE of £200k working Fully remotely Your Impact Strategic Lead Generation: Develop and qualify high-value opportunities within retail and adjacent sectors End … that deliver mutual value Pipeline Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder enterprise deals Working for or More ❯

Director, Customer Success page is loaded Director, Customer Success Apply locations UK-London Office time type Full time posted on Posted 30+ Days Ago job requisition id R-500751 Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software … than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life's work. Overview: We are seeking a strategic and innovative Director of Customer Success to lead our efforts in reimagining the customer journey for our long tail customer segment as well as a key subset of our customer base. … This leader will architect and execute a digital-first customer success program, ensuring scalable, data-driven engagement that maximizes product adoption, satisfaction, and retention. Reporting to the VP of Customer Success, this role will collaborate cross-functionally to drive a seamless, proactive, and impactful customer experience. Key Responsibilities: Design & Implement Digital Customer Success Strategy Develop and More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. … decisions and validate assumptions Build scalable, reusable processes that drive operational efficiency Strong communicator, written and verbal No ego – just energy, curiosity, and a drive to make things better Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus More ❯

The Role Shape the Future of Customer Experience at Holland & Barrett Are you ready to take the lead on transforming how we support millions of customers every year? As the Product Manager for our Customer Engagement Centre (CEC), you'll drive the day-to-day product strategy, delivery, and optimisation of our core customer support platforms. … This role focuses on ensuring operational excellence for the tech and tools our customer support teams rely on, as well as evolving the customer experience through continuous improvement, data-driven decisions, and effective collaboration with business and technical teams. You'll work closely with colleagues across Customer Engagement Centre, Digital, and Technology to identify opportunities, remove … friction for customers and agents, and deliver solutions that improve our KPIs. Key Responsibilities Own the product roadmap and lifecycle for our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively Lead the prioritisation and delivery of BAU initiatives, enhancements, and platform integrations Gather More ❯

Job Title: Senior Customer Success Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: up to £53.50 per hour - 35hrs/week PAYE Firm, non-negotiable: No Hours: Full-time Duration: 12 months Join a company committed to changing the world through exceptional digital experiences! As a Customer Success Lead … craft impactful digital experiences. This is your chance to make a real difference, driving adoption and value for customers while collaborating with a team of passionate innovators. Become a Customer Success Leader Ready to take your customer success career to the next level? In this exciting role, you'll be the driving force behind customer satisfaction, fostering … the high volume of applicants, we may be unable to reply to each applicant individually. Responsibilities: Develop and execute mutual success plans, engagement strategies, and impactful frameworks to drive customer value and adoption. Oversee the customer lifecycle, including vision planning, health monitoring, multi-solution adoption, and measurable impact through industry specialization. Orchestrate customer interactions, establish success criteria More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

Principal Customer Success Manager, Strategic France (French Speaking) Sales Paris, France Remote, UK Remote, Poland Amsterdam, Netherlands Remote, Germany Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country … where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Customer Success Manager, Strategic Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard … methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a CSM, you'll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You'll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices - whether the More ❯

We are seeking a Senior Customer Success Manager to cover a period of leave. This role will lead the post-sales customer experience, driving adoption, engagement, and measurable value for customers across multiple solutions . Key Responsibilities Lead customer success through mutual success plans, engagement strategies, and impactful frameworks. Be accountable for customer success including … vision planning, customer health, solution adoption, and measurable impact. Coordinate customer interactions, establish success criteria, and maintain communication alignment across stakeholders. Build relationships within accounts to support execFution of customer strategies and roadmaps. Deliver outstanding customer experiences through proactive communication, orchestrating resources, and tracking customer goals. Drive adoption of products and solutions, using data insights … to measure progress. Champion innovation by sharing industry trends and advising on digital maturity. Identify and mitigate customer risk, collaborating internally to create "get well" plans. Act as the customer's advocate internally, sharing feedback, use cases, and process improvements. Contribute to thought leadership and best practices within the Customer Success function. Skills & Experience Required Bachelor More ❯

curious individual to join our team as a CRM Systems Assistant. This is an entry level role ideal for someone early in their career and looking to gain practical experience across a range of systems used to support global customer operations. The role will focus on providing day to day support, monitoring, and maintenance of our core Customer Experience platforms, such as Oracle Service Cloud (CRM), RingCentral, social media management tools, and emerging AI-powered technologies. Working closely with cross functional teams, you'll help identify opportunities for automation, assist in system configuration, and contribute to data analysis efforts. The ideal candidate will have a passion for technology, a collaborative mindset, and a proactive attitude toward … system usage, performance, and customer contact trends. Document insights and contribute to recommendations for system improvement. Collaboration & Enablement: Participate in team meetings and cross functional projects relating to CX systems. Help create and maintain internal guides, user documentation, and process flows. Engage in ongoing learning about digital platforms, CRM, AI, and customer service technologies. Key Skills & Experience More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor More ❯

Select how often (in days) to receive an alert: Customer Success Manager Date: Aug 19, 2025 Location: London, GB Requisition ID: 37339 About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows … that together create enduring customer and employee relationships. We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Job Description At Avaya, our Customer Success Managers serve … outcomes: Engage with customer leadership & key stakeholders to identify their business drivers & objectives. Work across the customer business to understand how they currently use technology solutions for CX and EX, develop a joint success plan and support them on the journey to maximize benefit from existing technology to expand. Build use cases to leverage new Avaya offers and More ❯

Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels The Role As Team Leader, you will be responsible for leading all aspects of our growing team of Customer Service Representatives. The Customer Support team is at the forefront of our business, answering our community's questions and tending to their needs! You will motivate, review, and … performance on a real-time basis, from a service quality perspective as well as efficiency and productivity. Your responsibilities also include shift leader duties, overseeing smooth operations of the customer service function during scheduled shifts to achieve targets. You should be passionate about customer service and be excited to lead a team that is committed to providing an … exceptional customer experience. Responsibilities Team Leadership and Management Lead, motivate, and manage a team of Senior Agents to achieve individual and team performance goals. Conduct regular team meetings and one-on-one check-ins to provide feedback, set expectations, and address any concerns. Foster a positive and collaborative team environment. Performance Improvement Develop and implement strategies to improve Senior More ❯