101 to 125 of 195 Customer Insight Jobs in England

will: Build a healthy pipeline using Hubspot and other tools Help discover new verticals and markets Collaborate with marketing and product teams, providing feedback to refine message and share customer insights Use data, trends and insights to effectively identify accounts and improve conversion Own the full sales cycle from outbound prospecting > close Research and identify target accounts that fit More ❯

will: Build a healthy pipeline using Hubspot and other tools Help discover new verticals and markets Collaborate with marketing and product teams, providing feedback to refine message and share customer insights Use data, trends and insights to effectively identify accounts and improve conversion Own the full sales cycle from outbound prospecting > close Research and identify target accounts that fit More ❯

and appreciation in the workplace. This role will spearhead the development and execution of Wolverine Worldwide's enterprise-wide AI strategy, driving innovation in product development, supply chain optimization, customer engagement, and operational efficiency. The ideal candidate combines deep expertise in AI/ML with strategic vision and cross functional leadership to scale responsible, impactful AI adoption across all … business functions. Primary Duties This leadership role will drive AI driven innovations in product & supply chain optimization, customer insights, digital transformation, and operational efficiencies. The ideal candidate will have deep expertise in AI and machine learning, a strong understanding of product, marketing, and retail operations, combined with the leadership ability to scale AI adoption across the organization. Develop and … lead, mentor, and scale a cross functional collaborative team. Drive AI adoption across various business functions, including, but not limited to: Finance, Global Supply Chain, Product Development, Marketing, and Customer Service. Collaborate with Technology, Finance, Operations, and Leadership groups to ensure AI investments yield measurable business impact. Oversee design, development, deployment of AI/ML solutions to optimize key More ❯

grow our Host business in the UK marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights and continuous optimisation. … Excellent problem-solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid working More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and … be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for … our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences … for our customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with … strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement … updates Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates Ensure best practices in SEO, accessibility, mobile experience, and site performance Analytics & Reporting Analysis of ecommerce KPIs (traffic More ❯

their customers in the FinTech and Financial services space. As Product Lead/Senior Product Manager/Head of Product you will lead multiple autonomous squads to deliver intelligent, customer-first products that blend customer centric products with cutting-edge technology and AI. You’ll be responsible for shaping the product strategy, embedding AI into delivery, and driving … at pace. Core elements of the job: Product Strategy & Vision Define and own the product strategy across multiple squads, aligned to the clients new mission and commercial goals. Translate customer insights, market trends, and data into a compelling roadmap that delivers real value. Champion experimentation and lean delivery, ensuring rapid iteration and continuous learning. AI-Driven Product Leadership Embed More ❯

their customers in the FinTech and Financial services space. As Product Lead/Senior Product Manager/Head of Product you will lead multiple autonomous squads to deliver intelligent, customer-first products that blend customer centric products with cutting-edge technology and AI. You’ll be responsible for shaping the product strategy, embedding AI into delivery, and driving … at pace. Core elements of the job: Product Strategy & Vision Define and own the product strategy across multiple squads, aligned to the clients new mission and commercial goals. Translate customer insights, market trends, and data into a compelling roadmap that delivers real value. Champion experimentation and lean delivery, ensuring rapid iteration and continuous learning. AI-Driven Product Leadership Embed More ❯

We're looking for a talented BI Data Analyst to join our Customer Insights team on a 3-month contract. Reporting to the Insights Manager , you'll play a pivotal role in turning data into actionable insights that shape customer strategy and operational performance. You'll help evolve our BI suite, deliver executive-level reporting, and ensure that … our analysis reflects the voice of the customer across the business. Key Responsibilities Lead the design, delivery, and continuous improvement of BI reporting and dashboards (Power BI essential). Partner with internal stakeholders to gather and document reporting requirements. Develop and maintain key KPI reports, from daily operational performance to forecasting projections. Build and enhance data models, ensuring accuracy … automate reporting processes using Excel (advanced) and VBA macros. Drive automation and integration between BI tools and the CRM system. Produce business-critical reporting such as Executive Dashboards and insight packs. Identify and correct inefficiencies in existing reporting processes. What You'll Bring Proven experience in BI development and data analysis roles. Expertise in Power BI , including DAX, data More ❯

Duration: 6 Months Contract Rate: £550 to £575 a day Umbrella The Role: Adobe Analytics Manager Seeking a passionate Adobe Analytics Manager with expertise in Adobe Implementation, Analytics, and Customer Journey Analytics. The role involves configuring, implementing, and maintaining Adobe Analytics and Data Collection tools, delivering actionable insights, and driving data-informed decisions. Experience with Adobe Web SDK and … Customer Journey Analytics is highly desirable. Key responsibilities include managing tag implementations. Proficiency in JavaScript, familiarity with SDLC, and comfort with agile sprint teams are essential. Responsibilities: Tag Management: Implement and maintain internal and third-party tags for data capture across digital assets. Quality Assurance: Ensure data accuracy and integrity, troubleshoot discrepancies, and address tracking issues. Performance Measurement: Define … in complex environments using tag management systems. Strong analytical, problem-solving, and project management skills. Familiarity with data privacy regulations (GDPR, CCPA). Desirable: Working knowledge of WebSDK and Customer Journey Analytics Experience solving onsite problems using Analytics tools, including debuggers (Omnibug, Ghostery, etc.) Strategic thinker: Considers data, analytics, customer insights, and business aspects when making recommendations Knowledge More ❯

Duration: 6 Months Contract Rate: £550 to £575 a day Umbrella The Role: Adobe Analytics Manager Seeking a passionate Adobe Analytics Manager with expertise in Adobe Implementation, Analytics, and Customer Journey Analytics. The role involves configuring, implementing, and maintaining Adobe Analytics and Data Collection tools, delivering actionable insights, and driving data-informed decisions. Experience with Adobe Web SDK and … Customer Journey Analytics is highly desirable. Key responsibilities include managing tag implementations. Proficiency in JavaScript, familiarity with SDLC, and comfort with agile sprint teams are essential. Responsibilities: Tag Management: Implement and maintain internal and third-party tags for data capture across digital assets. Quality Assurance: Ensure data accuracy and integrity, troubleshoot discrepancies, and address tracking issues. Performance Measurement: Define … in complex environments using tag management systems. Strong analytical, problem-solving, and project management skills. Familiarity with data privacy regulations (GDPR, CCPA). Desirable: Working knowledge of WebSDK and Customer Journey Analytics Experience solving onsite problems using Analytics tools, including debuggers (Omnibug, Ghostery, etc.) Strategic thinker: Considers data, analytics, customer insights, and business aspects when making recommendations Knowledge More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. About … for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users … reliability in investigation workflows You'll grow trust and build alignment with stakeholders across Technology, Operations, and Publishing . You will help shape a product culture that embraces experimentation, customer insights, and data-informed decisions. You will contribute to delivering a trusted publishing experience and support millions of global researchers. Responsibilities Develop and implement tools for internal investigations in More ❯

the larger Comply356 group, we are currently looking for a product manager to help transform our product process from that of a small startup to one with a large customer base, and expanding team and responsibilities, while continuing to employ agile and lean principles to do so. This role will report into the SVP for the SafetyManager team. Responsibilities … of user problems through activities such as user interviews and, in consultation with design and engineering, formulate and prioritise pragmatic solutions which delight our customers. Develop and maintain the customer-facing product roadmap and internal engineering backlog, balancing the needs and desires of customers, internal business goals, technical feasibility and implementation cost. Communicate the product roadmap and set expectations … that solutions delivered meet user needs. Conduct market research to understand industry trends and the competitive landscape, in order to define strategic and market positioning. Work with Sales and Customer Success teams to develop product marketing strategies and assist in sales, deployment and customer support activities. Stream product and customer insights back into the product development process. More ❯

while ensuring that backlog items contribute to revenue growth, digital adoption, and cost efficiency. Acting as the commercial interface to IT delivery teams, you'll shape features that improve customer experience, unlock automation, and enable our growing portfolio of digital-only markets. This is a high-impact, commercially accountable role responsible for translating strategic goals into executable product plans … and accelerate the shift to digital self-service. Your work will directly enable the shift to scalable, automated distribution channels - unlocking new revenue, reducing cost of sale, and elevating customer experience. What you'll do Backlog & Delivery Ownership Own and manage the backlog for and third-party platforms, ensuring that each story has a clear commercial purpose. Partner with … Distribution Product Manager to shape a backlog that supports self-service growth and digital-only market enablement. Prioritise features and fixes based on business impact - revenue generation, cost reduction, customer value or strategic alignment. Collaborate with our IT development teams to ensure delivery timelines align with commercial milestones. Lead sprint planning and backlog grooming sessions, keeping delivery focused and More ❯

across our digital channels through strategic site merchandising, content planning, and data analysis. Collaborating with cross-functional teams, you'll ensure products are accurately presented to deliver an exceptional customer experience and boost ecommerce performance. KEY RESPONSIBILITIES Performance Monitoring & Reporting Analyse data and optimise performance: Use analytics tools (e.g., Google Analytics, Excel) to track performance, identify trends, and implement … the E-commerce platform: Build and customise online store using Salesforce platform. Implement visual merchandising strategies: Optimise product placement, visual merchandising, and navigation to boost sales and enhance the customer journey. Develop and manage a product assortment strategy that aligns with global ecommerce goals for both .com and other digital platforms. Oversee product upload activities to ensure timely launches … and promotional tools Ensure accurate product categorization and merchandising to drive sales and improve user experience Manage and update product pages in line with sales strategy, launch calendar, and customer insights Monitor inventory and adjust merchandising in collaboration with warehouse, buying, and planning teams Oversee and improve the customer journey to boost conversion Lead development and integration of More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring data … science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field operations … to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data Science Leadership: Mentor team members, present insights clearly to technical and non-technical audiences, and ensure best practices in analytical workflows. Technical Delivery: Engineer and optimise analytical More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … can understand and act on Train & enable: Create playbooks and conduct workshops showing customers how to maximize value from Clarity's AI reporting features Close the feedback loop: Channel customer needs back to Product to shape the reporting roadmap Product Collaboration & Innovation (20%) Shape AI reporting features: Partner with Product and Data Science to spec new capabilities—structured output More ❯

of a product or a set of complex product features. This individual is responsible for crafting and executing a commercially successful product strategy, informed by both qualitative and quantitative customer insights. Operating with minimal supervision, the role involves leading cross-functional project execution and driving measurable product outcomes. They will build strong relationships with technology teams to identify and … implement solutions that address customer needs. They will be recognised as a key stakeholder in evaluating and providing feedback on new feature proposals. Works in partnership with Technology to build prototypes and solve complex design challenges using agile methodologies. This position demands strategic thinking, a strong customer focus, and the ability to deliver impactful product solutions in a … dynamic and fast-paced environment. Responsibilities Understands customer needs and market trends through direct engagement and analysis. Liaises with stakeholders and users of the system to understand and prioritize requirements Develops and subsequently owns the short- and long-term roadmap for the product Aligns team efforts to deliver customer-centric solutions and segment-specific strategies. Uses data and More ❯

Homebased - Hybrid working in the UK (No sponsorship can be offered) - Must be SC Cleared or SC Clearable Own and drive digital transformation, pre-sales engagements across Dynamics 365 Customer Engagement (CE), Copilot, and Power Platform opportunities. Shape end-to-end solution architectures that integrate Dynamics 365 CE apps (Sales, Customer Service, Field Service, Marketing) with Copilot, Power … to design and deploy intelligent, AI-powered business solutions. Microsoft partner or enterprise delivery environments. Ability to translate business challenges into technical solutions that drive value through process automation, customer insights, and AI-enhanced experiences. A consultative mindset with a passion for innovation, client success, and delivery excellence. Comfortable working in a fast-paced, growth-oriented environment backed by More ❯

form recommendations Applying advanced Power Platform techniques to solve complex business challenges and answer questions such as how a client could generate more revenue or how they could increase customer satisfaction Essential Dynamics 365 knowledge: : Deep understanding of Microsoft Dynamics 365 CRM, including customisation, configuration, and extension capabilities. Knowledge of Dynamics 365 Business Central Experience integrating Power Platform with … Business Central Power Platform Expertise: Proficiency in Power Apps (Canvas Apps, Model-driven Apps, Power Pages), Power Automate (Flows), and Copilot Studio. Stakeholder and customer management skills. Wider Azure stack, such as LogicApps, Azure Service Bus, Azure Functions, Azure DataBricks, Azure DataLakes and DevOps. Desirable Industry-standard qualifications such as TOGAF Practitioner Understanding of the Success by Design principles … C#, Python, SQL, .Net, D365 CRM, CRM Plugins, PCF Controls, Azure Functions, Azure API Management Gateway, Power Virtual Agents, Power BI, Customer Insights Knowledge of Power BI dashboards and reporting. Microsoft Solution Architecture of Power Platform Knowledge of best practise in project delivery such as Agile methodology Experience Experience in delivering project work to clients Experience of working with More ❯

Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home. We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you’re commercially driven, strategic … regional performance and market trends. Ensure timely and accurate submission of all sales orders, documentation, and commission claims. Keep detailed information in ArtiCAD’s CRM system, including lead intelligence, customer insights, and visit notes. Work towards achieving monthly and annual sales targets, consistently meeting or exceeding set KPIs. Key Requirements: Located within the South East Region. Greater London, Buckinghamshire … We care about community, regularly supporting charity initiatives and work experience schemes. We champion innovation and bold ideas – your voice matters here. We’re committed to delivering an exceptional customer journey. We encourage every team member to strive for their best self. Benefits: Car allowance Company events and team-building activities Cycle to work scheme Employee Retail Discount Portal More ❯

world, so we need a product leader who thrives in ambiguity, makes smart calls quickly, and builds teams that can do the same. What you'll do: Embed our customer led growth strategy by incorporating deep customer insights and engagement into product planning and prioritisation across your team. Collaborate with our C Suite on our product strategy, including … collaborative and inclusive work culture. A track record of delivering intuitive technology products in the innovation space with an emphasis on B2C and B2B. Strategic thinking grounded in user insight, competitive awareness and commercial context. Embrace collaborative relationships with strategic partners and key customers to discover customer insights. Strong communication and storytelling skills - you bring people on the More ❯