101 to 125 of 351 Customer Insight Jobs in England

Data Engineer, you'll play a vital role in designing, building, and maintaining sophisticated data pipelines and ensuring the integrity of our clients extensive customer data. Your work will support data-driven decision-making across the business, helping to drive forward key customer insights and analytics. In this … line with GDPR obligations and support the implementation of retention policies. Documentation & Data Governance: Produce clear documentation to enable efficient data governance and management. Customer Data Management: Manage the "golden record" of customer data, ensuring accurate entity matching and a single customer view. API & Microservices: Build and More ❯

large IT consultancy. You will be responsible for developing and executing bid strategies, ensuring the successful delivery of high-quality proposals that align with customer requirements and business objectives. Key Responsibilities: End-to-End Bid Management: Lead and manage the bid process from qualification to submission, ensuring compliance with … governance frameworks. Defence-Focused Proposal Development: Work closely with technical, commercial, and legal teams to develop compelling, customer-focused proposals tailored to defense sector requirements. Stakeholder Engagement: Collaborate with internal teams, partners, and key stakeholders to define winning strategies, value propositions, and pricing structures. Risk & Compliance Management: Ensure all … bids meet MOD, defense, and security standards, addressing any risks proactively. Customer Insight & Competitive Analysis: Conduct market and competitor analysis to position bids effectively and maximise win rates. Governance & Approvals: Oversee bid reviews, approvals, and compliance with internal governance processes, ensuring alignment with company objectives. Presentation & Negotiation: Support More ❯

communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just … it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do As Customer Insights Quality Specialist, you will play a key role in the Networks Quality UK team, focused on Customer Insights. You will support senior … managers with Customer Insights data extraction, analysis and reporting regularly. You will perform Customer Insights KPI reporting and trend analysis. You will understand market specific customer usage behaviour trends and conduct tool-based data analysis on customer usage for predictive failure detection and quality improvements. You More ❯

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything … we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR goals. Own the Renewals More ❯

purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be … sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need … elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and More ❯

and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional Lead Data Analyst to shape the future of quick commerce. This is not just … models and tools to inform our pricing strategies, helping Category Managers maintain a competitive position versus our competitors while maximising margin opportunity. Provide clear insight into the value and success of different buying policies we have built into our Stock Ordering Tool to ensure we are hitting the target … levels of Waste and Availability. Partner with our Customer Insights team, supporting them with their customer and competitor research projects and helping to embed learnings into the Category teams. Partner with our MFC Operations team to ensure that inventory compliance reporting & capacity tooling are providing In-Stock team More ❯

and product drops. UX Optimisation: Ensure a mobile-first, conversion-focused experience. Project Management: Align internal and external teams to ship quality work fast. Customer Insight: Use feedback and support data to drive site improvements. Amazon Storefront: Own content, layout, and A+ updates for our Amazon presence. Ideal More ❯

and product drops. UX Optimisation: Ensure a mobile-first, conversion-focused experience. Project Management: Align internal and external teams to ship quality work fast. Customer Insight: Use feedback and support data to drive site improvements. Amazon Storefront: Own content, layout, and A+ updates for our Amazon presence. Ideal More ❯

influence both long-term product success and near-term execution. You will own key product initiatives, including market research, stakeholder engagement, GTM strategy, and customer insights, ensuring that MHR’s products remain innovative and commercially successful. Your leadership will shape the future of our product management practice while delivering More ❯

influence both long-term product success and near-term execution. You will own key product initiatives, including market research, stakeholder engagement, GTM strategy, and customer insights, ensuring that MHR’s products remain innovative and commercially successful. Your leadership will shape the future of our product management practice while delivering More ❯

influence both long-term product success and near-term execution. You will own key product initiatives, including market research, stakeholder engagement, GTM strategy, and customer insights, ensuring that MHR’s products remain innovative and commercially successful. Your leadership will shape the future of our product management practice while delivering More ❯

will be pivotal in setting us apart from the competition by creating a market-leading social media presence, keeping updated on social trends and customer insights. Responsibilities: You will reimagine social media for the Experian brand. You'll develop and implement an industry-leading social media and influencer strategy More ❯

A unique opportunity to shape our customer research function, defining methodologies, tools and processes Freedom to shape a mixed-method research approach, working across both deep user interviews and data-driven insights to paint a holistic picture of our customer You will make a direct impact on product … Khosla Ventures. They believe in our vision that the law should be accessible to everyone, and this is where your skills will directly shape customer experience in a company that's growing quickly. Your manager and team Our org structure is made up of pods with distinct areas of … CEO, will develop your skills and enable you to deliver on the pod mission. This is what you'll be doing As a Senior Customer Research Analyst at Genie AI you'll be joining us in a dynamic stage of our growth so you'll face lots of different More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform More ❯

build and closely collaborate with engineers, UX designers and more to set the strategy for, define, design, and directly manage all aspects of the customer experience. As a successful candidate, you will be customer obsessed, highly analytical, and able to work extremely effectively in a matrix organization, adept … hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key Job Responsibilities You will excel in the following areas: Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions … that are grounded in a deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers. Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories More ❯

able to experiment with new possibilities, take risks, and collaborate with remarkable people. Prime Video India is seeking a Business Intelligence Engineer to drive customer insights for the PV India BI team. As a Business Intelligence Engineer, you will generate insights that support Prime Video India's content, programming … drive key business decisions. • Build scalable, efficient, and automated data processes to inform business decision making. • Proactively develop new metrics and studies to quantify customer behavior and reduce customer churn. BASIC QUALIFICATIONS - Bachelor's degree in statistics, business analytics, data analytics, data science, computer science or related field More ❯

to the CTO and be responsible for leading product management in 2 separate business units, steering product teams, and marketing. You'll bring together customer insight, commercial modelling, and delivery capability to turn strategic vision into market-ready, money-making products. You’ll be someone who thrives at … who thinks like a GM. ✅ You’ll need: A strong track record in product leadership, ideally in media tech, broadcast. Deep commercial awareness and customer understanding. Experience building and leading cross-functional product teams. High emotional intelligence, with integrity and authenticity in leadership. The ability to engage with C More ❯

to the CTO and be responsible for leading product management in 2 separate business units, steering product teams, and marketing. You'll bring together customer insight, commercial modelling, and delivery capability to turn strategic vision into market-ready, money-making products. You’ll be someone who thrives at … who thinks like a GM. ✅ You’ll need: A strong track record in product leadership, ideally in media tech, broadcast. Deep commercial awareness and customer understanding. Experience building and leading cross-functional product teams. High emotional intelligence, with integrity and authenticity in leadership. The ability to engage with C More ❯

and Innovation Work closely with the internal teams to develop customized solutions that deliver measurable value to clients Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences Provide feedback to product teams based on customer insights and More ❯

EU SARL (UK Branch) Shape the future of online shopping through data-driven insights! Join our EU Hardlines analytics team where you'll combine Customer Experience analysis with Item Data Quality innovation to improve how millions discover and shop for products. We're expanding our analytics charter into exciting … new territory, and need an analytical mind who loves turning data into actionable insights. In this unique role, you'll investigate the full customer journey through deep-dive reports and comprehensive analysis. Working closely with product managers, you'll analyse everything from search patterns to product discovery behaviours, visualisation … learn from world-class teams while tackling new challenges, we want to talk to you. Key job responsibilities Lead deep-dive analyses to uncover customer behaviour insights across strategic shopping experiences, including detail page engagement patterns, visualisation feature adoption, and search interaction flows. Partner with EU Retail leadership to More ❯

Hardlines CX, IDQ & Marketing Shape the future of online shopping through data-driven insights! Join our EU Hardlines analytics team where you'll combine Customer Experience analysis with Item Data Quality innovation to improve how millions discover and shop for products. We're expanding our analytics charter into exciting … new territory, and need an analytical mind who loves turning data into actionable insights. In this unique role, you'll investigate the full customer journey through deep-dive reports and comprehensive analysis. Working closely with product managers, you'll analyse everything from search patterns to product discovery behaviours, visualisation … learn from world-class teams while tackling new challenges, we want to talk to you. Key job responsibilities Lead deep-dive analyses to uncover customer behaviour insights across strategic shopping experiences, including detail page engagement patterns, visualisation feature adoption, and search interaction flows. Partner with EU Retail leadership to More ❯

and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data … range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers More ❯

implement new data and analytics methodologies. Critical thinking skills to craft compelling data narratives. Skills & personal qualities Proven experience using data and analytics for customer insights and recommendations. Proficiency in SQL and R or Python for analyzing consumer data. Experience with visualization tools such as Tableau, Power BI, or … maximize data platform value, translating stakeholder needs into technical solutions. Provide insights, data products, and recommendations to support business decisions in partnership with the Insight & Strategy team. Create dashboards and visualizations for accessible analysis. Serve as the first point of contact for analytics queries. Develop and implement A/ More ❯