126 to 150 of 212 Customer Insight Jobs in England

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and ...

days onsite in a week. Purpose: We are seeking a highly analytical and technically skilled CRM Data Analyst to join our growing Global Customer team. In this role, you will leverage data to drive meaningful customer engagement, optimize CRM strategies, and support the brand’s ambition to deliver … candidate has a balance of technical expertise and business acumen, with a passion for the luxury and fashion industry. Responsibilities: Build, maintain, and optimize customer data models and segmentation frameworks in Databricks Identify customer insights and trends that inform personalization, targeting, and strategic decision-making. Design and maintain ...

Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision … technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools ...

Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a monthUp to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving … conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability ...

real world'? Are you analytically creative and motivated by new challenges? Do you have a passion for working with data to drive insight and improve customer understanding? \n When you join us you will be proposing and developing a new commercial opportunity roadmap, developing new insight propositions … Argos supplier clients. You will also be providing world-class customer insights to our big tech and GM strategic clients within our media business. Utilising the Nectar data to understand how we can personalise the customer experience and drive business impact, this role is a fantastic opportunity ...

TECHNICAL CUSTOMER ENABLEMENT MANAGER ( AI & CYBER SECURITY ) Up to £90,000 + Benefits Hybrid Working SECURE has Strategically Partnered with a Multi-Award-Winning, Hyper-Growth Cyber Security SaaS Organisation at the forefront of Cyber Asset Management. Backed by highly significant Series A Funding Round, they Deliver Unified, Centralised … Technical CSM: You "Go Beyond" Relationship Management, getting Hands-On with the Product to Ensure Technical Success & Rapid Adoption. Perhaps you come from a Customer Enablement, Technical Training of Customer Success Background. The Content - Driven Builder: You Translate Dense Security Concepts into Engaging Multi-Channel Content, Comfortable Working ...

risk controls. Partner with Compliance, Risk, Engineering, and Operations teams. Translate regulatory requirements into scalable product solutions. Drive product improvements using data and customer insights. What We're Looking For Proven Product Management experience within fintech, payments, banking, or financial services. Strong knowledge of cross-border payments . Experience ...

Lead UX activities from discovery through to delivery. Conduct user research and usability testing. Create user journeys, wireframes, prototypes, and interaction designs. Turn customer insights and data into meaningful design decisions. Collaborate with cross-functional teams to define and deliver great user experiences. Champion user-centred design across ...

market strategies and product launches. Develop compelling product positioning, messaging and value propositions. Drive integrated brand and growth marketing campaigns across EMEA. Turn customer insights and market data into marketing strategy. Partner with Product, Sales, Research and Marketing teams to maximise product adoption. Measure campaign performance and optimise ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Qualifications 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

escalate to managers. Able to identify and triage issues with specific features but understand how multiple features are interrelated and catches more complex problems. Customer Insights: Effectively defines proper measurement and instrumentation for a product to analyze results post-release/launch. Assesses the quality of existing ...

Senior CRM Analyst £50,000 - £55,000 Handforth, Stockport This is an opportunity to shape how a large customer-focused organisation uses data to drive marketing performance. The role blends hands-on analytics with strategic influence, offering visibility across senior stakeholders and the chance to directly impact customer engagement and commercial outcomes. THE COMPANY They are a well-established, customer-centric business with a strong digital presence and a focus on delivering exceptional customer experiences. Data sits at the core of their marketing strategy, and they continue to invest in analytics capabilities to deepen customer ...

established answer and you'll have the autonomy to explore them seriously. \n Your work sits at the intersection of software engineering, customer insight, and product thinking; it's rare to find all three in one role. You'll use and help shape how Redgate adopts agentic coding … core part of how the team works. The scope is genuinely broad: a typical day could see you balancing technical prototypes, customer interviews, and competitor teardowns.\n What makes you a great fit \n \n Proven experience using AI coding tools. You've used them extensively, understand their limitations ...

across internal tech teams, hardware providers, and third-party logistics partners, acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call, not to justify a direction already chosen Building lightweight processes as you go, pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

lead a Snowflake data transformation programme in London, with hybrid working. You will coordinate CRM, Commercial and Operations to deliver enhanced reporting and customer insight. You will drive Salesforce integration and other enterprise system connections, manage stakeholders across business and IT, and guide change management to ensure successful adoption ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

quarterly planning alongside the Telford hybrid requirements. Rate: up to £414 p/d Umbrella inside IR35 Role purpose/summary What is the Customer Insight Platform (CIP)? CIP is composed of multiple cross-functional teams who use a variety of agile ... CRWG1_UKTJ ...

quarterly planning alongside the Telford hybrid requirements. Rate: up to £414 p/d Umbrella inside IR35 Role purpose/summary What is the Customer Insight Platform (CIP)? CIP is composed of multiple cross-functional teams who use a variety of agile click apply for full job details ...

conversion need to work together Supporting early-stage discovery and recommendation products, including more conversational and personalised ways for customers to find work Translating customer insight, data, testing and feedback into better design decisions Designing within technical constraints across several platforms and front-end setups Contributing ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. ...

multi-year account strategy aligned with OEM roadmap and company priorities Identify and unlock growth opportunities across platforms, technologies, and regions Shape and influence customer roadmap, integrations, and future programs Build C-level and senior stakeholder relationships across the OEM Act as the single face to the customer … solutions Lead end-to-end account coordination across all Business Units Ensure alignment and coordination with stakeholders to deliver a consistent and integrated customer approach Provide one aligned company interface toward the customer Drive integrated solutions across hardware, software, connectivity, and services Act as bridge between customer ...

foster strong relationships with your portfolio of our largest Enterprise customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team with post-sales implementation planning, proactively guiding customers' technical adoption journey, and enabling them to deliver innovation … their end business users. Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint account and success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes. Proactively analyze customer’s product usage data and take ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

owns end-to-end product for a critical area, partnering with engineering and shipping daily. This is an individual contributor role focused on customer insight, briefs, prototypes, and data-driven decisions./p p You will work with AI-native tools, define scope, and ship a product that ...