151 to 175 of 296 Incident Management Jobs in England

ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major Incident Management process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks and scenarios … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »

NHSE/UKHSA/DHSC guidance. To ensure the development and delivery of the organisations emergency planning and resilience policies, including Pandemic Flu Plan, Incident Response Plan, Corporate Business Continuity Plan and EPRR Policy. To ensure Trust Framework of BCP plans is consistent with NHS England Business Continuity Management Toolkit and aligns with Oxleas Business Continuity Management System and our service delivery. Person Specification Qualifications Essential Achieved Grade/Years Experience EPRR Qualifications Desirable Additional Qualifications Experience Essential Experience in EPRR Environment NHS Experience in EPRR or large organisation Experience in dealing with external Organisations Desirable Experience … NHS Assurance Framework etc.) Desirable Multi Discipline Knowledge Delivery of EPRR Training Environment Essential Leadership/Managerial/Organisational Skills Desirable Evidence of Incident Management Additional Essential Cross Site Experience Good Knowledge of English Language Desirable Ability to Remain Calm in Difficult Circumstances, Making Judgements Involving Highly Complex more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

scanners, mobile devices, and other computer assets. Install, configure, and troubleshoot hardware and software issues. Provide second-tier support for the help desk. Infrastructure Management: Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes. Collaborate with business application teams and server administrators for appropriate projects. … secure computers. Evaluate and replace computer components (e.g., memory, hard drive, optical drives). Troubleshoot network issues, including switches, connectivity, and network port patches. Incident Management: Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices. Conduct elementary network troubleshooting for remote users. Provide first-level … applications and Active Directory. Maintain file system security, data integrity, and password security. Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring). Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience: Proven experience in more »

IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in IT Support and … date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other areas of … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »

Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support … to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills/Qualifications Required more »

our computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture.The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … developing selection criteria to identify appropriate security solutions to support strategic, operational needs, and security requirements.Participate in the development and testing of the security incident response plan, act as the incident response leader. Develop security, risk, and compliance reports and alerts.Participate in the yearly review of policies and … assigned SLA's. Evaluate and implement CIS critical security controls where necessary.Will provide input into cybersecurity strategic roadmap and annual budget.Adhere to applicable change management policy and procedure. Qualifications:Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early academic training more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

team of 1,700+ employees (with 400 in Europe following 4 acquisitions). Lets look at what you will be doing day to day... Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling … hardware, server provisioning, maintenance. Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems Solid understanding of access management, administration, and application support. Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferred more »

Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »

IT skills as well as problem solving and analytical skills. This will be an exciting and challenging opportunity to further develop your professional and management skills in a demanding and changing environment. Main duties of the job To support the Head of Information Governance and Data Protection Officer (DPO … in the management and implementation of the Information Governance framework and work programme across the Trust, ensuring the Trust complies with the NHS Data Security and Protection (DSP) Toolkit Standards, Data Protection Act 2018, UK General Data Protection Regulations, Freedom of Information and all associated legislation, standards and best … that compliance with all IG policies is monitored and enforced, including that information governance related incidents are being reported and recorded on the DATIX Incident Management System and appropriately reviewed and investigated. Review and report any serious data breaches to the DPO and, if agreed DPO, to the more »

pertains to middleware. Participation in establishing and test disaster recovery policies and procedures across all Middleware environments. Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Lead problem determination on system errors or malfunctions and works with the application team/… may affect decisions on systems building or enhancements Role Requirements: ITIL Foundation-level knowledge. Experience in the following security domain areas; Vulnerability Assessment and Management, Security Risk and Compliance, Cloud Security Architecture, Application Security, Security Operations Centre and Investigations, Incident Management and Security Engineering. Good understanding and … skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals. Time management and organisational skills to manage a variety of tasks, prioritise workload and meet deadlines. Excellent attention to detail, analytical skills and an ability to more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incident management system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: • Perform End to End system validation for connected cars • Raise incident tickets in the incident management system and track • Follow testing methods & procedures to ensure robust validation of the complete telematics systems. • Conduct more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.Join us at Wells Fargo, where you'll be part of a … solid understanding of technical process controls or standardsAct independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooksLiaise with functional or operational managers to understand their current and future information needs and … availability by automating platform activities to lower human intervention time on related tasksReview and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityFacilitate discussions on preventative action, root cause analysis and resolutions with service managementCollaborate and more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »

is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst you will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage, and unified communications. Key Responsibilities: Maintain all infrastructure … in conjunction with the IT Security Team. Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Incident Management – responsible for technical troubleshooting. Ideal skills and experience: Experience working within a global professional services environment A strong awareness of best practice more »

SIEM/Incident SME (Active DV Clearance) ELK (Elastic, Logstash, Kibana) Tanium MITRE ATT&CK Cyber Kill Chain Location: Hybrid onsite in one of the following locations 2/3 days per week - Corsham, Portsmouth or Northallerton Duration: 6 months We are Global IT Recruitment specialist that provides support … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give more »

that we need ever stronger protections and more resilient infrastructure.Purpose:Reporting to the RTGS Service Owner, The Service Operations Manager is a senior technical management role with accountability for the operation of all RTGS services in a complex technical environment. The Service Operations Manager is responsible for driving overall … RTGS service with a focus on quality and improvement of the new payments platform. You will have the ability and experience to lead senior management forums, operating with appropriate gravitas and impact. You will need to be flexible to meet different demands from both business and technology stakeholders. You … handling relationships with business and IT contacts and influencing others to achieve positive outcomes.You must hold a strong understanding of modern software delivery and management principles to contribute to the performance and governance of the RTGS System team. During any disruption to the service, you will represent the RTGS more »

platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and Major Incident Management Skilled stakeholder manager with the ability to communicate complex messages, constructively challenge and guide stakeholders The ability to more »

Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of more »

/Public Sector field who are responsible for designing, delivering and maintaining cybersecurity capabilities. Job Role: - Responding to security incidents as part of an incident response team - Develop security event monitoring and incident management services - Standardisation of Security Operating Procedures - Provide SME on a broad range of more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »