151 to 175 of 424 Incident Management Jobs in England

Group Incident Manager Contract Remote UK Inside IR35 - £558 per day 4 Months A leading financial services company is seeking a Group Incident Manager for a 4-month initial contract, offering a competitive day rate of £558 . This role is UK remote working and falls Inside IR35 . Role Responsibilities: Evaluate incidents raised through ServiceNow, ensuring timely … and effective resolution. Maintain clear and consistent communication with business stakeholders, providing regular incident updates. Ensure all necessary actions are completed to resolve incidents efficiently. Identify and implement opportunities to enhance processes, adding value to the team. Conduct day-to-day monitoring of tools such as ServiceNow, Teams channels, and Downdetector. Flexibility in working with the occasional work outside … regular hours and provide standby support for incidents and major IT releases. Skills and Experience Required: Proven experience in Group Incident Management. Strong leadership skills, capable of guiding teams through complex incidents. Experience in engaging with partners through incidents, Post-Incident Reviews, and/or service reviews. Exceptional communication skills, both written and verbal, to effectively liaise with More ❯

the heart of what we do and we'll do our best toagreea working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … work. Providing exceptional customer experience and service, to internal Met Office staff. Training & Continued professional development both on the job & with dedicated training time & paid qualifications. Proactively reviewing the Incident and Task queues and taking ownership ofsupportrequests. Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office Administering and updating policies … supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

The role: The Cyber Security Analyst will be responsible for safeguarding and enhancing the technical infrastructure. Key responsibilities include: Infrastructure Security: Protect cloud, network, hardware, and software systems Threat Management: Monitor and address cyber threats, intrusions, and vulnerabilities Collaboration: Work with internal teams and third-party providers to maintain robust security Incident Response: Engage in incident management More ❯

PKI Support/Operator to provide 2nd-4th line support for Public Key Infrastructure (PKI) services and supporting infrastructure. This on-site role involves troubleshooting, maintenance, certificate life-cycle management, and ensuring compliance with security best practices in a high-assurance environment. Key Responsibilities Operational Support & Incident Management Provide 2nd/3rd line support for PKI systems … Maintenance Support identity and security services (e.g. AzureAD, Intune, SSO). Monitor and respond to alerts (e.g. Microsoft Defender). Maintain server health, backups, patching, and updates. Certificate Lifecycle Management Handle certificate requests, renewals, and revocations. Maintain inventory and ensure timely renewals to avoid service disruption. Compliance & Documentation Adhere to CP/CPS and security policies. Manage CA audit … logs and role-based access controls. Maintain detailed technical and procedural documentation. Required Skills & Experience Technical: Solid understanding of PKI concepts (CAs, CRLs, OCSP, key management). Windows Server administration and PowerShell scripting. Network fundamentals: DNS, DHCP, TCP/IP. Familiarity with security frameworks (FIPS 140-2, NIST, GDPR). Experience with ITSM processes (incident/change/ More ❯

new skills so you can really find your thing. What you'll be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the … Google Workspace (G Suite) everyday support and troubleshooting Operating systems Windows 10/11, macOS, Android, and Chrome OS Network & monitoring tools ManageEngine, VPN, Meraki, PRTG Alerting Mobile device management Sophos MDM or similar Print management supporting and resolving common issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … UX design, security best practices, cloud strategies, and platform engineering. Technical Analysis : Lead technical analysis and estimation efforts for custom-built applications. Best Practices : Drive the adoption of release management and automation best practices. Incident Management : Ensure thorough root cause analysis and prompt remediation during any incidents or outages. YOU'RE GOOD AT You bring solid development More ❯

systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. Technical and functional knowledge of the following Treasury IT systems: Bottomline GTX (GT Exchange … Service) Bottomline MMCF SWIFT Alliance & Gateway SWIFT Webaccess services eg. RTGS/Enquiry Link SWIFT portal () admin SWIFT O2M - Online operations manager, certificate admin Crest Kondor+ or equivalent Treasury Management System Bloomberg Unix knowledge Database development skills Incident management experience Problem solving skills Familiarity with call logging systems Experience of dealing with business customers in an IT More ❯

Overview As Cyber Security Manager at Two Circles, you play a key role in keeping our systems, people and data safe from external and internal threats by focusing on incident detection, response and remediation; threat hunting; security monitoring; continual improvement and providing technical assurance for solution design and changes. This will include maintaining and improving our security posture in … suppliers to ensure their alignment with our security approach and requirements. Internally, you will be responsible for our Security Operations activities with our operational team and external partners, including Incident Response and Threat Intelligence, to ensure these are executed consistently to our standards, as well as supporting Continual Security Improvement and being the Tech Ops representative in the GRC … aligning on best practice, and delivering improvements in our security posture. Key Responsibilities Assuring day-to-day execution of operational security tasks across multiple areas including threat and vulnerability management, anti-virus management, security monitoring etc. Helping design and deliver improved security tooling across all areas of cyber security (DR design and testing, End user tooling, SIEM tooling More ❯

leading international bank for over 15 years, we have been asked to assist with the hire of a senior Operational Resilience professional to lead critical resilience, continuity, and crisis management initiatives across the UK operations. Key Responsibilities Oversee the bank's Incident Management planning & testing programme. Lead incident response, horizon scanning, and tabletop exercises. Ensure resilience … Manage audits, regulatory reviews, and contract negotiations. Lead and develop a small team of IM/Resilience experts. Skills & Experience 10+ years' experience in business continuity, disaster recovery, crisis management, or operational resilience - ideally within financial services. Strong knowledge of regulatory frameworks (FFIEC, OCC, FINRA, FRB). Certified professional (ABCP, CBCP, MBCP, MBCI or similar). Excellent influencing, stakeholder … project management skills. Background in finance, risk, or emergency management preferred. This is a fantastic opportunity to take a leadership role within a globally recognised institution, shaping resilience strategies and ensuring operational stability at the highest level. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we More ❯

of... An IT Service Desk Analyst, you wont just be resetting passwords, you will.. Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the … G Suite) day-to-day support and troubleshooting Operating systems Windows 10/11, macOS, Android, and Chrome OS Network & monitoring tools ManageEngine, VPN, Meraki, PRTG Alerting Mobile device management Sophos MDM or similar platforms Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool A little about Sofology More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and … customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

tune alerts to reduce false positives and to highlight new or additional IOC's where available Support with escalations from our Endpoint Detection & Response tooling Support the Betfred Security Incident Management process and post incident Investigations to find root cause of incidents and recommend improvements Testing the compliance and effectiveness of security controls Support creating and updating … of Security Reporting & Metrics Ensure the business is regularly monitoring all assets for vulnerability identification and remediation Take ownership for the governance of patch management across Betfred Administering security solutions to improve detection capability and security posture. Knowledge, Skills and Experience A degree in a relevant subject or experience in Infrastructure support role and/or experience working in … a SOC/Security team Excellent understanding of current and new IT security technologies, breaches, and trends Experience of working with IT Service Management tools Experience working in the gaming/betting space or similar sector Knowledge of ISO27001, PCI-DSS is advantages but not a requirement Knowledge of various security methodologies and processes, and technical security solutions Knowledge More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

delivery while maintaining high engineering standards. What we’re looking for Experience: 5+ years in software engineering (Java focus), with at least 2 years in a leadership, mentoring, or management role. Java expertise: Strong background in Java and frameworks like Spring Boot, Hibernate, RESTful services. System design: Experience designing and scaling distributed Java systems. Delivery focus: Skilled in Agile … practices, backlog refinement, and release planning. Incident management: Confident leading production incident response, JVM debugging, and RCA documentation. Cloud & DevOps: Exposure to AWS, GCP, or Azure, plus CI/CD pipelines, Docker/Kubernetes, and IaC tools. Ops mindset: Proficiency with monitoring/observability tools (Prometheus, Grafana, ELK, Splunk). Security awareness: Knowledge of secure coding practices More ❯

We are looking for experienced Incident Handlers with cross functional skills, domain expertise and communication skills. Our mission is to respond to security threats, incidents and investigations to protect our customers, employees and enterprise data in a fast, efficient and standardized manner. You will report to the Head of Incident Response in the Security Org. You will be … responsible for leading incidents, investigations and security initiatives from postmortems in the EMEA or APAC timezone. You will be a security multiplier and help the team improve security incident handling at Databricks. The impact you will have: You will run Security & Privacy Investigations which will require you to engage with different stakeholders and communicate investigations to Security leadership and … work towards incident resolution. Respond to new incidents as part of a distributed daytime operations and on-call schedule. Handle SEV-1s and SEV-0s independently, potentially with leadership support for SEV-0s. You can guide investigations with multiple teams across multiple organizations, to gain traction and tradeoff to resolve issues. You can handle incomplete incident context, and More ❯

Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position. Responsibilities: Drive development … enhancement of payments products and services across cross-border segments. Build and maintain a robust operational resilience framework for payment systems, ensuring continuity, redundancy, and rapid recovery capabilities. Oversee incident management related to cross border payments in partnership with risk, technology, and compliance teams. Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each … product. Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results. Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients. Lead More ❯

triaging and 2nd line applications support across the business - Ensure that the correct priority and severity are assigned to all applications issues - Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution - Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels - Engage fully with internal stakeholders to …/T-SQL and knowledge of any of: Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal - Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle - Experience in the pro-active management of applications upgrades, patches and fixes - Working knowledge of ITIL processes (change/problem/incident management) and excellent communication skills You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯