151 to 175 of 547 Incident Management Jobs in England

thought leadership. Role – We are seeking an experienced Salesforce DevOps Engineer/Lead to lead and optimise Salesforce DevOps, CI/CD and release management across a complex enterprise Salesforce environment. This role requires strong hands-on expertise in Copado, Salesforce CI/CD, release management, deployment automation … environment management and Git-based source control , combined with the ability to establish robust DevOps governance and delivery standards. You will work closely with Salesforce Architects, Developers, Product Owners and delivery teams to automate and streamline deployments across multiple Salesforce environments, improving release quality, security, governance and delivery efficiency ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing together … expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability and continual evolution ...

Role summary/purpose of job The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery. Location Overview: ManchesterThe Freshfields Global Centre provides both business and legal services … deliver exceptional service to our clients and to do that in a way which is efficient and effective.Function OverviewThis role reports into the service management and then Technology Services function that is responsible for the delivery of IT services to the firm.Key responsibilities and deliverablesHelp shape the process ...

customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational … security and governance obligations. Maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations. Lead incident management, providing accurate status reporting and ensuring root cause analysis is completed. Manage information security and data handling in accordance with MOD Classification ...

suited to a Product Security professional with experience working across UK Defence, Government, aerospace or other highly regulated environments . Key Responsibilities Develop Security Management Plans, work package descriptions and cost estimates for bids, services and proposals. Undertake security risk assessments and develop risk mitigation plans. Conduct mitigation … analysis and produce security management documentation for system assurance. Define product security requirements and advise engineering teams on security control implementation. Work directly with product development teams throughout the product lifecycle. Liaise with internal and external security assurance authorities to demonstrate compliance with relevant security frameworks. Work collaboratively with ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...

position offers the opportunity to work within a dynamic, fast-paced environment, partnering with stakeholders across the business to strengthen the firm's risk management framework and ensure effective oversight as the organisation continues to scale. The successful candidate will be Big Four qualified and will have gained post … environments will also be considered. What You’ll Do Ensure the organisation’s approach to the treatment of risk is aligned with its Risk Management Framework, Risk Strategy and Risk Appetite. Conduct Risk and Control Self-Assesments and prepare evidence of control framework adherence for senior management ...

Global Security (GS) Team provides security protection, investigation, resiliency and crisis management services in support of J.P. Morgan Chase, its employees, customers, assets, and facilities throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security Guard management, alarm … appropriate governance, leadership and resources for all security related aspects of the project Ensure effective communication and escalation of overall program status, implementation plans, management issues, priorities and risksDevelop, implement & monitor performance metrics to ensure security scope, schedule, cost, quality, and resources are aligned with the broader project goals ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

activities to enhance overall service delivery.In this role, You willUnderstand functional requirements and translate business requirements into technical database specifications.Provide production support and release management for Db2 database environments.Design, implement, and maintain physical database structures and configurations.Build, review, test, implement, and support application database releases.Implement and manage RACF/… database migration, upgrade, and data conversion initiatives.Perform root cause analysis and provide timely resolution of database-related incidents and problems.Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues.Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization.Coordinate with development teams during project implementations ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Associate Manager - Cyber Security Incident Response will play a pivotal role within WTW’s Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents … driving initiatives to enhance WTW’s Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with strong expertise in incident response and cybersecurity. The individual will work as part of a global, multi-disciplined security community with strong support across the business ...

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

best practices.Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity.Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls.Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance.Maintain strong collaboration … compliance requirements.Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management.Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required.Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight.Perform other duties ...

Command Centre during their shift, providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security.This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position. The successful candidate will sit across multiple specialist … ResponsibilitiesAct as the senior operational authority for the Command Centre during assigned shifts.Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations.Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues.Set operational priorities and ensure the appropriate specialist teams ...

take your career wherever you want it to go. Join EY and help to build a better working world. Director – DSO – UK Data Incident Investigations Strategic LeadAbout EY: At EY, we are committed to building a better working world. EY is looking to strengthen its enterprise data incident handling and investigation capability to improve consistency, speed and governance in suspected data incident triage and investigation. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. The opportunity: As a director, you will ...

Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital … recovery activities.• Become a trusted operational contact for key Managed Service customers.• Deliver service reviews, performance reporting and continual service improvement initiatives.• Drive problem management and root cause analysis to reduce recurring issues.Service Improvement• Assess the current operation and build a practical roadmap for continual improvement.• Improve HaloPSA workflows ...

specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.Position SummaryWe are seeking an experienced Technology Lead for Treasury Management to oversee the strategy, architecture, and delivery of our treasury technology ecosystem across PIMCO. This leader will partner with Portfolio Managers, Investment Operations, Risk … External Partners to enable efficient cash management, collateral management, funding optimization, and funding workflows.This is a high-impact role that supports investment execution, liquidity oversight, and operational resiliency for our global funds and client portfolios. You will modernize core treasury capabilities, elevate controls, and deliver scalable, data-driven ...

commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure - central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO … provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. ...

capability that enables automation and AI technologies to operate safely, reliably and at enterprise scale. What you’ll be responsible for: Leading the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure. Managing and overseeing an external managed service team responsible … senior escalation point for major incidents, coordinating cross-functional teams to restore service and minimise business impact. Driving service excellence through effective incident, problem, change and release management processes. Overseeing the operation of Power Platform solutions, RPA platforms, Logic Apps, Alteryx workflows, Co-Pilot agents, Foundry processes ...

managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance … critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service delivery including design, implementation and operations Manage boundary security SLAs, ensuring 100% compliance with availability, performance ...

bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. AccountabilitiesProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service … issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.Identification and remediation or raising, through appropriate process, of potential service impacting risks ...