151 to 175 of 268 Incident Management Jobs in England

Permanent Based in Milton Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide … love to meet you. An experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point for ISO27001, PCI/DSS … modelling and risk assessments for new features and system changes Evaluate and recommend security technologies and tools Operational (40%) Manage security environments across Azure and AWS infrastructure Coordinate security incident response and vulnerability remediation Oversee security monitoring, alerting, and detection capabilities Manage vulnerability assessment and penetration testing programs Maintain identity and access management controls Compliance & Assurance (30%) Maintain More ❯

Permanent Based in Milton Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions … love to meet you. An experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point for ISO27001, PCI/DSS … modelling and risk assessments for new features and system changes Evaluate and recommend security technologies and tools Operational (40%) Manage security environments across Azure and AWS infrastructure Coordinate security incident response and vulnerability remediation Oversee security monitoring, alerting, and detection capabilities Manage vulnerability assessment and penetration testing programs Maintain identity and access management controls Compliance & Assurance (30%) Maintain More ❯

improvement initiatives. Work independently while actively contributing to a collaborative team environment . Experience & Skills Required: Experience in customer support, ticketing systems, and technical troubleshooting. Familiarity with charge point management systems or IoT platforms is advantageous, but not essential. Experience with monitoring tools and incident management platforms. Experience working across multiple teams such as customer service, operations More ❯

firm, they focus on delivering reliable and tailored services to their clients, supported by a robust and secure technology framework. Description Work with managed service provider for cyber security incident management Proactively conduct threats detection and improve threats detection and management process Conduct vulnerability assessments, ensure the remediation and recommend improvements to mitigate risks. Develop security playbooks … vulnerabilities assessment remediation Familiarity with data protection regulations and compliance requirements such as ISO27001, GDPR Solid experience in SIEM tools, preferably Microsoft Sentinel Relevant certifications are desirable. Excellent stakeholder management skill with ability to communicate technical concepts clearly to non-technical stakeholders. Job Offer Discretionary bonus scheme Hybrid role with flexible working hours ( 2 days in Birmingham office ) Permanent More ❯

development. Ensure alignment between business logic and technical implementation. Governance & Documentation Maintain comprehensive documentation of requirements, data flows, and validation processes. Champion data governance and stewardship best practices. Support incident management and resolution for data-related issues. Data Literacy & Enablement Promote data literacy across business units. Guide stakeholders in framing analytical questions and interpreting results. Support adoption of … Power BI, Tableau, Qlik). Understanding of version control (e.g., Git) and collaborative development workflows. Experience or knowledge of Foundry (Palantir) is a plus. Excellent communication, documentation, and stakeholder management skills. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC … version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases More ❯

of software and hardware issues (laptops, desktops, printers) Installation and configuration of laptops Software issues for in-house applications Handling tickets in the IT ticketing tool Quick analysis and incident management, with close collaboration with the expert team Preparing new hardware Building laptops and PCs with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of … is an asset Excellent customer-facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions Excellent time management and organizational skills Stress resistant, team spirit and customer-minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in local language More ❯

strong Solaris expertise. This is a permanent role based full-time on site in Basingstoke. Salary is between £50K - £55K + Bonus + Benefits. You will be responsible for incident management, problem resolution, and continuous service improvement, working to strict SLAs and security protocols. Responsibilities include: * Managing and resolving 3rd line incidents, ensuring SLA adherence. * Delivering system training More ❯

Linux HPC Systems Administrator/Engineerprofessionals to be part of leading-edge technology projects. Cognizants Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … technical support to scientific users, bridging the gap between research demands and IT infrastructure. Leverage any scientific computing experience to optimize system performance and manage specialized applications. Assist with management of high-performance compute resources, including experience with Slurm, clustering, and related HPC technologies. Work closely with other technical teams and stakeholders to align IT services with organizational needs. … and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system performance issues, including understanding the impact of GPUs, networking More ❯

in-house capability for core offerings, and support the integration of GRC with our Assurance and DFIM service lines. With 3+ years’ experience in information security, data protection, risk management, enterprise IT, legal, or compliance roles, you will have a proven track record of delivering GRC consultancy across sectors. You will demonstrate strong knowledge of frameworks such as ISO … provide actionable recommendations. Produce clear, concise, and accurate reports, Statements of Work, and other deliverables. Collaborate with internal teams to integrate GRC services into Assurance and DFIM offerings. Support Incident Management and Assurance engagements as required. Provide pre-sales support, including scoping engagements, defining deliverables, and contributing to proposals. Maintain up-to-date knowledge of industry frameworks, standards … interactions with clients, colleagues, and partners. Manage workload effectively, balancing delivery commitments with learning and development goals. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Requirements Degree in Information Security, Computer Science, Risk Management, or a related field, or equivalent professional experience. - ESSENTIAL Professional Experience One or more of the following: ISO 27001 Lead Auditor or Lead Implementer certification PCI DSS Qualified Security More ❯

SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsofts roadmap of … and Application impact assessments and presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal and external briefing sessions/workshops … comprehensive Evergreen training and support from our established team. Whilst Evergreen is a member of our Managed Services, we are member of Computacenters Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged. More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems Incident management Provide exceptional service support to the business Work to SLA thresholds for incidents, requests and problems Desirable skills: Excellent communication skills and a strong communicator at all More ❯

with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship management SLA, support & commercial oversight Issue escalation & advocacy Insights & product feedback Requirements: Significant experience in customer support, account management or technical delivery for B2B software or infrastructure Experience in … managing enterprise or critical accounts with responsibility for retention, support and value realisation Strong understanding of service models, incident management, SLA frameworks and support cost control Excellent communication and stakeholder engagement skills, including presenting to senior client leadership Ability to coordinate cross-functional teams and prioritise work based on customer impact and urgency Comfortable with technical concepts and More ❯

the SRE team, you'll design, build and maintain reliable infrastructure and automation solutions to keep vital services running smoothly. You'll drive continuous improvement across monitoring, deployment, and incident response for highly secure environments. Key Responsibilities: Maintain and improve mission-critical infrastructure for national security programmes. Develop and support CI/CD pipelines and automation tools. Ensure system … reliability, availability, and performance through proactive monitoring. Collaborate with developers, platform engineers, and security teams to optimise service delivery. Drive operational excellence through observability and robust incident management practices. Required Skills & Experience: Active eDV Clearance (essential). Strong background in Linux or Cloud-native environments. Hands-on experience with tools such as Terraform , Ansible , Kubernetes , or Docker . More ❯

escalation point for the Service Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid deployment of site connectivity solutions … privacy and security audits * Provide technical support and mentoring * Maintain server rooms and ensure operational efficiency * Develop and implement business processes and documentation Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls and Windows Operating Systems * Familiarity with More ❯

escalation point for the Service Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid deployment of site connectivity solutions … privacy and security audits * Provide technical support and mentoring * Maintain server rooms and ensure operational efficiency * Develop and implement business processes and documentation Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls and Windows Operating Systems * Familiarity with More ❯

team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective. Be on hand to activity manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay. What we're looking for … platform looks like. Experience of using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Strong experience in back-end architectural and design patterns. Effective communication and partnering across engineering teams to share solutions and reduce waste. Extensive knowledge to successfully identify More ❯

team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective. Be on hand to activity manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay. What we're looking for … platform looks like. Experience of using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Strong experience in back-end architectural and design patterns. Effective communication and partnering across engineering teams to share solutions and reduce waste. Extensive knowledge to successfully identify More ❯

us, to help provide round the clock, dedicated level 1⁄2 infrastructure monitoring support for all of Kingfisher's banners. Junior Operations Analysts play a key role in the incident management process, taking responsibility for accurately identifying and reporting issues on live service applications, performing initial problem determination and recovery as well as directing issues to the appropriate … up new skills quickly. Self-motivated with ability to work effectively under pressure. Ability to work as part of a team. Good organisational, attention to detail and good time management skills. Be Customer Focused – constantly improving our customers' experience I listen to my customers I use available data to help make decisions Be Human – acting with humanity and care More ❯

to-day support and maintenance for Unix and Linux environments (Solaris and Red Hat), ensuring high system availability, rapid issue resolution, and compliance with security standards. You’ll handle incident management, performance tuning, and patching, as well as contribute to documentation and knowledge sharing across the team. The role is based on-site in Barrow five days a More ❯

to-day support and maintenance for Unix and Linux environments (Solaris and Red Hat), ensuring high system availability, rapid issue resolution, and compliance with security standards. You’ll handle incident management, performance tuning, and patching, as well as contribute to documentation and knowledge sharing across the team. The role is based on-site in Barrow five days a More ❯