76 to 100 of 180 Incident Management Jobs in England

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

Systems in line with national standards and ITIL best practice. Planning and managing resource requirements to support projects and programmes of work. Ensuring effective incident management and supplier liaison to meet SLA commitments. Working with senior leaders and business sponsors to understand requirements and optimise system performance. Producing … Qualifications Degree-level education (Level 6) or significant relevant experience in a Business or IT environment. ITIL Foundation (minimum) with additional ITIL service management qualifications desirable, or a willingness to undertake training. Experience Proven experience working within strategic partnerships or collaborative environments. Strong understanding of Enterprise IT systems ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

Engineering Identify systemic reliability risks and implement preventative solutions. Define and maintain SLIs, SLOs, and error budgets aligned with business and user outcomes. Lead incident management, post-incident reviews, and remediation planning. Architecture & Resilience Review and advise on system architecture to improve scalability, availability, and fault isolation. … Grafana, Datadog). Prior mentorship or technical leadership experience. Familiarity with Infrastructure as Code tools (Terraform, CloudFormation). Experience using AI-assisted tools for incident analysis, operational efficiency, or observability. If this sounds like you apply now by sending your ...

Engineering Identify systemic reliability risks and implement preventative solutions. Define and maintain SLIs, SLOs, and error budgets aligned with business and user outcomes. Lead incident management, post-incident reviews, and remediation planning. Architecture & Resilience Review and advise on system architecture to improve scalability, availability, and fault isolation. … Grafana, Datadog). Prior mentorship or technical leadership experience. Familiarity with Infrastructure as Code tools (Terraform, CloudFormation). Experience using AI-assisted tools for incident analysis, operational efficiency, or observability. If this sounds like you apply now by sending your ...

reliability risks and drive long-term preventative improvements Define and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes Lead complex incident management, post-incident reviews, and remediation planning Depth at Networkign Fundamentals - trouble shoting network infrastructure is key Experiecne working as senrio … Datadog Previous mentoring or technical leadership experience Experience with Infrastructure as Code tools such as Terraform or CloudFormation Exposure to AI-assisted tooling for incident analysis or operational efficiency Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

regional silos by consolidating diverse occupational health plans into one unified, corporate standard. Develop, standardize, and implement a robust, fully auditable Health and Safety Management System aligned with ISO 45001 actions pending for implementation from previous audit requirements. The project will consolidate regional methodologies (UU, Finland and Iceland), establishing … Dynamic Risk Assessments. Ensure a structured communications plan is in place to deploy these to the workforce. Develop toolbox talk template and process Incident management: Deliver incident lessons learnt process System Packaging: Package all the above into a cohesive, fully auditable program. ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

Support Engineer/2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you’ve also worked … Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer/2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line ...

tech Monitor system performance and raise improvements through service partners Ensure compliance with security standards, policies and regulatory requirements Support patching, backups and identity management workflows Contribute to ISO27001 audit activity and maintain documentation Manage hardware/software lifecycle and asset records Align procurement with onboarding/offboarding processes … test disaster recovery and business continuity plans Profile Experience managing IT operations within a managed service provider model 5+ years in an IT management role within an SMB environment Strong understanding of infrastructure, networking and Microsoft 365 Hands-on troubleshooting with Windows, hardware, SaaS and A/V Knowledge ...

logging, triaging, and assigning technical incidents before managing their flow through to resolution. The Analysts will also play an active role in proactive management of incidents – removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service. **Candidates need … logging of incidents with any of the technology solutions. Incidents may be presented via web portal (ServiceNow), email or telephone. Accountable for assignment of incident tickets to the most appropriate resolution resource based on several factors including availability, incident severity and service level agreement. Accountable for the rapid ...

external security providers Exposure to advanced security tooling including Microsoft Sentinel and wider Microsoft security technologies The chance to drive operational improvements across incident response, detection, and governance A highly competitive day rate within a financially regulated environment where cyber security is taken seriously What you’ll be getting … stuck into as a SOC Manager Leading day-to-day security operations while helping shape the SOC roadmap aligned to wider cyber strategy Overseeing incident response, threat detection, triage, and mitigation activities across the environment Managing production security incidents and contributing to change and problem management processes Working ...

Security - Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Information and Business Advice - Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries … issues and enabling others to take appropriate actions. Stakeholder Management - Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met. Enterprise Architecture - Create/manage architecture storyboards/viewpoints that articulate business requirements. Analysis ...

operational security activities. What you’ll be doing In this varied and impactful role, you’ll help operate and continuously improve our Information Security Management System (ISMS) while supporting risk management, compliance, and audit readiness across the business. Your work will span policies, controls, assessments, awareness, and metrics. … update ISMS policies, standards, and procedures Coordinate internal and external audits (including Gambling Commission security audits) from planning to closure. Run the risk management process, keeping registers and treatment plans accurate Support PCI DSS compliance activities and associated evidence collection Manage and track vulnerability scanning and remediation across systems ...

health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. Description Key responsibilities: Incident management and technical problem solving and resolution System upgrades and patching Systems administration Finding and implementing solutions to outdated processes Remediation work based … results of audit and assessments Change management - code deployment and control The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here. Profile Our successful candidate will have: Experience of working on a broad range of application technologies with extensive knowledge ...

potential problems with the IT Manager. Ensure hardware, peripherals and software are operational and well maintained. Support and champion global IT policies (security, usage, incident management, data handling). Act as first point of escalation for EMEA support issues. Drive service improvement initiatives locally and globally, fostering ...

Oversee customer facing and technical teams, ensuring efficient handling of customer needs including complex queries, platform optimisation and continuous service improvements. Drive improvements in incident response and incident management processes to ensure rapid resolution, clear communication and reduced customer impact. Coordinate closely with Product, Engineering, Sales ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports and present ...