76 to 100 of 202 Incident Management Jobs in England

s critical infrastructure, intellectual property and customer data, against evolving cyber threats, ensuring no interruption to their operations. The main duties span cyber threat management, real-time attack detection and prevention and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, they leverage Cyber DevOps automations to … IT, OT, and IP networks, such as IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Privileged Access Management and related tools High level of expertise on Vulnerability and Compliance Management; DDOS protection Hands on experience on Cyber Security engineering and design … security products (threat detection, mitigations, end user detection and response, micro segmentation, zero trust) Experience working within an ITIL environment, or a structured platform management, in particular change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Support end-to more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/… 2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential more »

senior clinical and managerial staff. The post holder will be responsible for the successful implementation of I.T. systems, the on-going day-to-day management and the successful implementation of key future developments. The post holder will work alongside clinicians and health professionals to redesign current working practice/… process during system implementations. Main duties of the job The post-holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated and delivered effectively to all staff and … is completed, and contact the named contact if you have any questions. Job description Job responsibilities The post-holder will be accountable for the management, development, and maintenance of several IT systems within the NPIC Programme. It will involve ensuring that IT Service Desk processes and services are coordinated more »

A global investment management company located in the City of London is looking for an Information Security Manager to join their Security Team on a permanent basis. As a Cloud Security and Risk Lead, you ll have the opportunity to lead technical resources to ensure that technical security risks … and configuring necessary security controls. Ensure that security is fully integrated into all project and ad-hoc deployments or is clearly managed through risk management . Implement cutting edge security controls across both on-premise and cloud environments with the goal of leveraging new functionality and informing architectural design. … enterprise shall include at least two of the following components: Cyber/Web Security (Firewalls, DoS, Proxies, CDN/WAF, API Gateways etc.) Threat & Incident Management (SOC, SIEM, SOAR, Threat Intelligence, etc) Penetration Testing methodologies and toolsets Data Security (DLP, DRM, etc) IDAM (FIAM, SSO, etc). Experience more »

including, networking, servers, wifi, devices and classroom technology Strong experience in developing a cloud strategy and coordinating the adoption process. Experience with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and … teams. Ability to multitask and manage a large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders more »

software Broad knowledge across the technology spectrum so you can converse confidently and challenge when needed Familiarity and understanding of the design, implementation, and management of operating models in a technology/telco environment A strong understanding of compliance and experience of operating and managing IT security best practices … Proven financial awareness & acumen ideally with budget management experience Excellent people management skills with the ability to motivate and inspire a team and foster a collaborative work environment In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management more »

responsible for the company's cyber security function and delivering on security operation support. The ideal candidate would have: Good knowledge of Information Security Management System (Infrastructure Security Operations). Understanding of the cybersecurity threat landscape. Experience managing a rapid response team. Good experience with ISMS. Financial Services experience. … Strong technical background and experience with incident response and digital forensics. Experience writing and adapting playbooks. Strong stakeholder management skills. The role: Manage and co-ordinate cyber security incidents for our clients, working closely with the cyber response leadership team (1 Partner and 2 Directors). Digital forensics … of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat and being able to advise clients on the threat landscape and attacks which may be relevant to them. Qualifications and Skills: (Preferred) Degree level qualified, MSc in Information Security more »

cost recovery system Administration of all starters and leavers across the firm Promoting the use of IT to staff Liaising with Technical Support team, Incident and Problem Management Specialist and third-party maintenance suppliers Imaging and maintaining laptops Deployment and maintenance of mobile devices Administration of the telecoms … Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Person specification Ability to work independently and as part of a team Excellent customer service more »

troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs. Produce problem identification … closely with Development team. To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members Develop solutions on … process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Excellent time management and prioritization skills Personal Characteristics Outstanding track record in Power Platform development with demonstrable success in previous roles more »

a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service … Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating … future reference. Continual service improvement ensuring that repeat tickets are escalated and that documentation/self-help is in place where possible. Instigate major incident management for all P1 and P2 tickets by working with the service delivery management team. Addressing and managing any internal or external more »

quality and budget. You will have experience working across the full SDLC with principal responsibilities including: Support - Provide technical support to ERP systems customers. - Incident and problem management - Proactive monitoring and health checks - Adhere to incident management controls, tools and SLA's - Adhere to SOX controls … experience of the Software Development Life Cycle (SDLC) using associated tools. * Skilled in the production of functional and detailed design specification documents. * Excellent stakeholder management skills. * Able to learn new systems quickly. * At ease working under pressure to cost and time deadlines * Excellent communication skills (written and verbal) * Flexible more »

the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of … and collaboratively within the team to ensure tasks are executed with precision, accuracy, and cost-efficiency. Proactively identify and address trends related to Service Management to enhance the overall user experience. Maintain and support the IT hardware and software desktop environment. Have a strong focus on continual service improvement. … and other industry standards & best practices. Knowledge of computer hardware systems. Familiarity with general operating systems and Office software. Technical Support/Problem Solving, incident management & request fulfilment skills Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker Can more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role.. Incident Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Workday Financials, Workday Adaptive, Coupa, Dell Boomi, Longview and Navan. For the systems above, you'll be managing the delivery of security audits, access management, release management, and key rotation. Partner with the Finance team to improve existing systems and processes. Be the ambassador of change, able to … reporting on progress to governance forums. Own the roadmap of change and implementation for the team while periodic and BAU tasks continue. Owning the incident management across all Finance systems, be the first point of contact. Implement, document and own the IT General Controls (ITGC's) across the more »

required to work in a dynamic environment ensuring standards and controls are strictly followed. Skills & experience : Experience of working in financial services industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of Problem Management ITIL v3 or V4 accredited Knowledge of any … incident tracking system such as ServiceNow Excellent excel skills Reporting skills desirable Candidates will ideally show evidence of the above in their CV to be considered please click the " apply " button or alternatively email me at Please be advised if you haven't heard from us within 48 hours more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

level to manage a complex range of cyber risks impacting the business. T You will act as the SME for IT cyber security risk management across a large multi site global organisation as part of their internal cyber function. Key Responsibilities and Accountabilities Lead cyber security risk management activities Lead the implementation and improvement of policies Incident management responsibilities Stakeholder management for internal and external entities Mange the implementation of security requirements within a portfolio of IT change projects and act as a cyber risk SME within change delivery, managing risks associated with delivery … and the integration of new processes or tools into business operations. Develop and deploy risk management strategies Threat hunting Desirable Skills & Experience for Cyber Security Risk Manager Experience within a cyber security operating model aligned with ISO27001 or NIST-CSF frameworks. Experience working in a cyber regulated or high more »

resolution * Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management * Technically delivery of change requests into live services * Collaborating with Product Management team on continuous product improvement based on customer feedback * Site acceptance …/or second line support in an enterprise/Cloud based environment * Telecommunications systems experience (telephony/Radio integration) * ITIL processes in support environment * Incident management and resolution * Microsoft operating platforms, including Microsoft cloud-based services. * Microsoft SQL Server deployment and management * WAN/LAN hardware, configuration … environment * Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu) Technologies: MS Server 2012/2016/2019, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS, Azure Cloud, AWS cloud and ESXI/HyperV more »

Data & Analytics Re. In this critical position, you'll be at the forefront of ensuring the smooth operation of our data infrastructure by overseeing incident resolution and data quality management. Your primary focus will be on leading the L2 operations team, driving continuous improvement initiatives, and collaborating closely with … areas for improvement, and opportunities for optimization.Stay Updated on Industry Trends: Stay abreast of industry trends, best practices, and emerging technologies related to data management, quality assurance, and operational excellence. Continuously seek opportunities to enhance skills and knowledge to drive innovation and excellence.About youThe ideal candidate will possess extensive … leading Reinsurance company.Your experienceMinimum of 7 years of experience in data operations or a related field.Proven track record in managing operational teams and driving incident resolution in data feed and load environments.Strong leadership skills with the ability to mentor and guide a team effectively.Experience in incident management more »

ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »

You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents, performing platform upgrades … responding to cyber based threats, tuning incident alerts, writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd Line Engineer position, where your skills and understanding will be both tested and rewarded. What youll do Key … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »

Key Responsibilities: Leadership & Development : Lead and develop the Payment Operations team to meet the demands of a busy and fast-paced organisation. Client Money Management : Oversee the management and reconciliation of client monies, ensuring the integrity of transactional data and safeguarding funds in accordance with regulatory requirements. Reconciliation … money reconciliations, maintaining data accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership : Document and update procedures and processes, ensuring compliance with business, scheme, and regulatory requirements. Financial … solving. Proactive Approach : Positive and proactive in driving change and improving processes and procedures. Leadership : Ability to lead and effectively manage a team. System Management : Experience in supporting and managing financial data systems. Attention to Detail : Methodical, organised, and consistent approach to tasks with excellent attention to detail. Learning more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »