76 to 100 of 261 Incident Management Jobs in England

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … UX design, security best practices, cloud strategies, and platform engineering. Technical Analysis : Lead technical analysis and estimation efforts for custom-built applications. Best Practices : Drive the adoption of release management and automation best practices. Incident Management : Ensure thorough root cause analysis and prompt remediation during any incidents or outages. YOU'RE GOOD AT You bring solid development More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

basis you will perform daily system monitoring and health checks to ensure that integration platforms and workflows are performing at optimal levels; triage, diagnose, and resolve end-to-end incident management with communication to stakeholder at all stages; support problem management by analysing recurring issues, root causes and implementing fixes; deliver change requests ensuring high quality development … and smooth releases into production; contribute to change management processes with impact assessments, release plans and regression testing; maintaining a high release rate success; balance support and development workloads; participate in structured weekly handover; and work with Lead Consultants to learn, share knowledge and assure continuous improvement. A little further in to the future, a fast track to a … . Strong mental agility, problem-solving skills, and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management skills, enabling you to excel in a customer facing environment. Desirable An appreciation for both no code/low code, and wider software development UNIX/Linux/Shell More ❯

designing, running, and managing the most modern and reliable technology infrastructure that the world depends on every day. As a Cybersecurity Defense professional at Kyndryl, you will encompass cybersecurity, incident response, security operations, vulnerability management, and the world of cyber threat hunting and security intelligence analysis all to protect the very heartbeat of organizations – their infrastructure. In this … Your responsibilities go beyond vigilance. When it comes to network security, you'll utilize Network Detection and Response (NDR) to monitor the ever-flowing currents of network traffic. The incident management process will be used as you respond and manage to cybersecurity incidents. Cybersecurity Defense is all about information. You'll gather, analyze, and interpret data applying your … assets of a cutting-edge organization? Look no further – Kyndryl is seeking a Cybersecurity Specialist to join our team of talented Security Intelligence Analysts . The Kyndryl CSIRT (Cybersecurity Incident Response Team) is looking for a Security Intelligence Analyst to join an advanced team that drives proactive identification of threats within the organization, provides rapid response, and monitors user More ❯

availability using DataDog. Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. … enabling effective communication across international teams. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced, collaborative environment. Preferred Skills (Good to Have) ITIL or incident management framework knowledge. Experience with API troubleshooting and integrations. Exposure to databases (SQL/NoSQL). Security awareness (authentication, encryption, access control). Familiarity with Infrastructure as Code More ❯

providers.o Monitor devices for failed updates and ensure prompt resolution.o Liaise with the End User Compute team to escalate build-related issues and assist with corporate image changes. Asset & Incident Management o Maintain and update the IT asset database, correcting discrepancies and ensuring accurate records.o Ensure proper disposal and recycling of IT hardware in line with Trust policies.o More ❯

organisational goals and regulatory obligations. Lead the creation and enforcement of cybersecurity governance frameworks. Align security objectives with enterprise architecture and digital strategy. Participate in board-level or senior management discussions around cyber risk. Identify and manage strategic security risks (technical, legal, reputational, financial). Evaluate and advise on emerging technologies (e.g. AI, RPA, cloud, hybrid infrastructure) from a … security perspective. Policy, Procedure, and Guidance Oversight Review and update security policies, procedures, standards, and guidance regularly (e.g., acceptable use, remote access, incident response, etc.). Ensure alignment with frameworks such as NCSC guidance, ISO 27001, NIST, Cyber Essentials, and GDPR. Develop and communicate clear roles and responsibilities for information security across departments. Support Information Governance and Data Protection … Oversight Undertake technical reviews of: New and existing systems, applications, and infrastructure. Cloud service configurations (IaaS, SaaS, PaaS). Network architecture, including firewalls, VPNs, and segmentation. Identity and Access Management (IAM) implementations, including PIM/PAM. Security configurations in Microsoft 365, Azure, Active Directory, etc. Conduct or oversee vulnerability assessments, penetration tests, and threat modelling. Review and approve technical More ❯

organisational goals and regulatory obligations. Lead the creation and enforcement of cybersecurity governance frameworks. Align security objectives with enterprise architecture and digital strategy. Participate in board-level or senior management discussions around cyber risk. Identify and manage strategic security risks (technical, legal, reputational, financial). Evaluate and advise on emerging technologies (e.g. AI, RPA, cloud, hybrid infrastructure) from a … security perspective. Policy, Procedure, and Guidance Oversight Review and update security policies, procedures, standards, and guidance regularly (e.g., acceptable use, remote access, incident response, etc.). Ensure alignment with frameworks such as NCSC guidance, ISO 27001, NIST, Cyber Essentials, and GDPR. Develop and communicate clear roles and responsibilities for information security across departments. Support Information Governance and Data Protection … Oversight Undertake technical reviews of: New and existing systems, applications, and infrastructure. Cloud service configurations (IaaS, SaaS, PaaS). Network architecture, including firewalls, VPNs, and segmentation. Identity and Access Management (IAM) implementations, including PIM/PAM. Security configurations in Microsoft 365, Azure, Active Directory, etc. Conduct or oversee vulnerability assessments, penetration tests, and threat modelling. Review and approve technical More ❯

and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long … support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system More ❯

and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long … support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system More ❯

Strategy aligned to organisational objectives and statutory duties. Lead the creation and enforcement of cybersecurity governance frameworks. Align security objectives with enterprise architecture and digital transformation strategy. Advise senior management and boards on cyber risk posture, incidents, and mitigations. Identify and manage strategic risks — technical, legal, reputational, and financial. Evaluate emerging technologies (AI, RPA, cloud, hybrid infrastructure) from a … security perspective. Policy, Procedure, and Guidance Oversight Review, update, and enforce security policies, standards, and guidance (e.g. Acceptable Use, Incident Response, Remote Access). Ensure compliance with NCSC, ISO 27001, NIST, Cyber Essentials, and GDPR frameworks. Clarify security roles and responsibilities across departments. Support Information Governance and Data Protection teams on policy alignment and compliance. Technical Review and Oversight … awareness campaigns and training. Promote a culture of security and resilience across the organisation. Collaborate with HR and L&D to embed cyber hygiene into inductions and ongoing learning. Incident Management and Business Continuity Oversee the development and testing of Incident Response, Disaster Recovery, and Business Continuity Plans. Provide senior escalation and leadership during security incidents. Conduct More ❯

availability using DataDog. Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. … enabling effective communication across international teams. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced, collaborative environment. Preferred Skills (Good to Have) ITIL or incident management framework knowledge. Experience with API troubleshooting and integrations. Exposure to databases (SQL/NoSQL). Security awareness (authentication, encryption, access control). Familiarity with Infrastructure as Code More ❯

our project development lifecycle and delivery processes Support the agenda for our cloud first strategy and ensure any cloud solutions meet our security aspirations and requirements Take responsibility for incident management and lead our response to cyber security events, incidents and potential breaches Ensure our suppliers adequately monitor the IT estate for threats and alerts and are capable … degree level in a relevant technical area or equivalent industry experience Security domain specific experience showing progression through a number of roles with increasing responsibilities Strong technical leadership, stakeholder management and communication skills Experience working in a public body, particularly a local authority would be advantageous Experience of working through matrix management of multi-disciplinary teams in complex … infrastructure environments A strong technical background across Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies Experience with cyber security concepts, such as Threat Modelling, Incident Response, Penetration Testing (external/internal) Advanced knowledge of cloud products and services e.g. Azure, Microsoft 365 Emotionally intelligent and able to recognise and manage the needs and expectations of customers, both More ❯

Table space level backups and restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and More ❯

Table space level backups and restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and More ❯

Table space level backups and restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and More ❯

Table space level backups and restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and More ❯

Table space level backups and restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and More ❯

ensure our databases are secure, scalable and future ready-supporting Synectics' critical products and services while driving innovation through automation and continuous improvement. What You'll Do Leadership & Team Management Lead, coach, and develop a high performing Database Administration team. Set clear priorities, performance metrics, and ensure on time, on budget delivery. Foster a culture of innovation, collaboration, and … frameworks. Automation & Infrastructure as Code Drive automation and CI/CD integration for database and schema management. Lead continuous improvement initiatives to optimise workflows and costs. Documentation, Governance & Vendor Management Maintain comprehensive documentation and up to date data models. Collaborate across teams to support audits, incident management, and regulatory compliance. Manage external vendor relationships and advocate for … the team's needs within Synectics. What You'll Bring Proven experience as a Database Administration Manager or Team Lead, managing multi discipline teams. Strong leadership, mentoring, and stakeholder management skills. Strategic thinker with a passion for innovation, automation, and data integrity. Expertise in relational and non relational databases, including performance tuning and optimisation. Solid understanding of database security More ❯