old swan, north west england, united kingdom Hybrid / WFH Options
Outsource UK lTD
required for this role Saturday and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements … their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers IncidentManagement, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through … coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Outsource UK lTD
required for this role Saturday and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements … their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers IncidentManagement, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through … coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve More ❯
Desk staff along with senior-level system administrators. The role is approximately 50% Hands on Technical and 50% Managing/Project Managing and likely to grow more to the Management side over time. Previous Financial/Banking experience in a Low Latency environment would he highly beneficial but not essential. Responsibilities and Duties The successful candidate will manage both … development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company’s PM team. Oversee incidentmanagement, root cause analysis, and rapid resolution of system outages or performance … degradation. Ensure compliance of company procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incidentmanagement, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incidentmanagement, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯
major international operation within a mission-critical environment. This shift-based operational support position is part of a 24/7 Network Operations Centre responsible for proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform. The role requires vigilance, technical expertise, and effective incident response to ensure continuous service availability. If … now to join this dynamic team. Key Responsibilities Monitor and manage international network infrastructure, ensuring high availability and optimal performance Perform first-line and second-line fault investigation and incidentmanagement across network, server, and security environments Escalate and coordinate with third-line support teams and external vendors where necessary Provide operational support and communicate with international teams … Solid understanding of TCP/IP, MPLS, and networking protocols Experience with server or firewall infrastructure support Hands-on experience with Cisco networking hardware (preferred) Strong troubleshooting, analytical, and incidentmanagement abilities Excellent verbal and written communication skills in both English and Japanese Prior experience in NOC, GNOC, or data centre operations would be advantageous Salary & Benefits: Competitive More ❯
and services are always reliable, available, and performing at their best. What will yo u be doing? As an SRE, you'll be instrumental in implementing automation, monitoring, and incident response strategies to minimize downtime and optimize our operations. You'll collaborate closely with our development, infrastructure, and security teams, balancing exciting new feature delivery with rock-solid system … stability. Key Accountabilities and Responsibilities: Team Leadership and Development Providing leadership, management, and development for direct reports through effective 1-to-1s, objective setting (OKRs), and performance management. Making team goals clear and ensuring they align with our broader business objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to … build robust team management practices. System Reliability and Availability Ensure system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incidentmanagement: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
distance will be considered. Role Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incidentmanagement processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times … collections for faulty hardware, when replacements have been issued to customers. Administration of the Redcentric MyServices Portal e.g. setting up new customers, password requests etc. Escalation of incidents to management when necessary. Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards: Compliance with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting of security events … the ITIL framework. Good experience with Microsoft Office applications (Word, Excel, PowerPoint) Efficient and accurate keyboard skills. Possible Progression Paths Technical Support Analyst (1st Line) Service Desk Team Leader. IncidentManagement Analyst. Other Redcentric internal departments. Hours of Work The Company's hours of work are from 9.00am - 5.30pm, Monday to Thursday and 9.00am until 3.30pm on Friday More ❯
and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & IncidentManagement needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the IncidentManagement and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯
and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & IncidentManagement needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the IncidentManagement and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯
and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & IncidentManagement needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the IncidentManagement and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯
and making a meaningful impact is rewarded. IT Risk, Security & Control department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting the global Information Security Standards and Procedures (ISSP) requirements and local security requirements. The department deploys, supports and monitors security solutions such as virus … protection, vulnerability management, compliance monitoring and threat/incidentmanagement activities to reduce risk. NUMBER OF DIRECT REPORTS 1-2 MAIN PURPOSE OF THE ROLE To manage the technical delivery of various cybersecurity projects and contribute to the overall success of the Cybersecurity programme function by: Ensuring that projects are delivered according to scope, on time and … etc. Demonstrable proficiency in a wide range of information IT security technologies and embedded security; at the minimum knowledge must cover key cybersecurity domains such as Identity and Access Management, Threat Intelligence, Risk Evaluation, Security Assessment/Testing, Incidence Management and Vendor/Cloud products assessment Possessing high level of analytical ability where problems are typically unusual and More ❯
disruption. What You'll Do: Stay ahead of regulatory expectations and evolving resilience standards. Prepare and submit comprehensive reports on operational resilience, control effectiveness, and testing outcomes to senior management and key stakeholders. Support internal and external audits related to operational resilience. Lead the identification and definition of Important Business Services (IBS) in collaboration with cross-functional teams. Assess … the bank's recovery capabilities within defined limits. Develop, test, and refine our overarching Operational Resilience Framework , including policies, procedures, and test plans. Enhance and manage our Business Continuity Management Framework, Crisis Management, and Incident Response Plans . Coordinate and execute various operational resilience testing exercises, including scenario testing, stress testing, and crisis simulations. Monitor and report … and understanding of PRA, FCA and Bank of England regulations on operational resilience, including SS1/21 and PS6/21. Strong knowledge and experience in BCP, disaster recovery, incidentmanagement, and crisis response. Strong risk management knowledge and experience in conducting risk assessments, impact tolerances, scenario testing and developing resilience metrics. Degree in IT, Cybersecurity or More ❯
operational users and partner agencies to ensure the stability, reliability and performance of critical national services. Key Responsibilities: Supporting bespoke, business-critical applications Application design and development Virtual infrastructure managementIncidentmanagement and resolution System health monitoring Database administration Collaborating with development and infrastructure teams on new features and improvements Core Technical Requirements: Strong experience with RedHat More ❯
Goldman Sachs is a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals. Founded in 1869, it is one of the oldest and largest investment banking firms. Secrets and Encryption Services is part … of the Identity and Access Management (IAM) business unit within Core Engineering Division of Goldman Sachs. Our mission is to protect the firm and our clients from cyberthreats such as credential compromise through the services we deliver and operate. The S&ES team is on a journey to uplift credential management solutions across the enterprise with a transformational … adoption of HashiCorp Vault across environments. The Role Role Overview: We are looking for a motivated and skilled Platform Engineer with a developing interest in cyber security and secrets management to join our team. The ideal candidate will contribute to ensuring the reliability, performance, and scalability of our platform and infrastructure while learning and implementing security best practices. This More ❯
product security and cross-functional anti-counterfeiting programs across the geographic area of responsibility. Assist programs that secure the client's end-to-end supply chain. Support the Crisis Management and Business Continuity programs throughout the region. Oversee security at the client Headquarters in London and secondary executive premises. Manage security for board and executive-sponsored events in the … UK and the wider region. Deliver the Region's Security Awareness and Education initiatives, including operational security, risk management, resilience, and brand protection. Manage security incident responses, investigations, and provide advice to personnel at all levels. Conduct Site Security Assurance audits and manage the Global Security Services contract within the area of responsibility, ensuring high standards of delivery … and performance. Advise on development and strategy for site technical security projects, including security technology, equipment requirements, and process simplification. Develop and deliver strategic security awareness briefings for management teams and employees, along with other security education materials. Establish and maintain liaison with international and national intelligence and law enforcement agencies to support global security response activities, including providing More ❯
time to coach and mentor you, helping you realise your full potential. Throughout your Industrial Placement you will be supported both by a buddy, mentor and a dedicated programme management team. What's your role? Technology at Nomura involves working with, and designing, state-of-the-art information technology and risk management systems. These are the systems that … Maven, Camel, WPF, Node, React, and many others). Depending on your role, you'll gain an understanding of different financial products, and build a valuable knowledge of risk management techniques and live trade analysis. There is a wide breadth of roles available in technology. Your role will fit into one of the below: Business Analysis - To help bridge … EIS provide not only technology pathways in development, product engineering or technical support, but provide consultative services that form delivery of solutions within the bank spanning Business Analysis, Project Management, and Governance. GMIT - Global Markets Technology develops and maintains software solutions for the Global Markets division. Our products are used around the globe and include trading, pricing, risk managementMore ❯
time to coach and mentor you, helping you realise your full potential. Throughout your Industrial Placement you will be supported both by a buddy, mentor and a dedicated programme management team. What's your role? Technology at Nomura involves working with, and designing, state-of-the-art information technology and risk management systems. These are the systems that … Maven, Camel, WPF, Node, React, and many others). Depending on your role, you'll gain an understanding of different financial products, and build a valuable knowledge of risk management techniques and live trade analysis. There is a wide breadth of roles available in technology. Your role will fit into one of the below: Business Analysis - To help bridge … EIS provide not only technology pathways in development, product engineering or technical support, but provide consultative services that form delivery of solutions within the bank spanning Business Analysis, Project Management, and Governance GMIT - Global Markets Technology develops and maintains software solutions for the Global Markets division. Our products are used around the globe and include trading, pricing, risk managementMore ❯
Engagement - Must have worked within a Regulatory Sector eg Financial Services - Outstanding Communication Skills - Highly Remote - 2 days per month 6 month Engagement - Significant experience in all aspects of IncidentManagement Lifecycle - ITIL Accreditation Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders. Post Incident Reviews and how to improve Incident Processes. Highly Remote - 2 days per month Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of More ❯
providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance … Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. IncidentManagement: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability to … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯
requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking … to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incidentmanagement, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level … practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc. Excellent problem solving skill with a keen eye for detail. Excellent communication and interpersonal skills. Excellent time management ability and self organised and motivated. Preferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS/Kubernetes is a plus More ❯
operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incidentmanagement, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability … satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational Management Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting. Oversee resource allocation across projects and … Governance Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement. Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions. Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows). Cross-functional Collaboration Partner with More ❯
operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incidentmanagement, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability … satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational Management Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting. Oversee resource allocation across projects and … Governance Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement. Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions. Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows). Cross-functional Collaboration Partner with More ❯
Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies … addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security IncidentManagement Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure … similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Lorien
to join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incidentmanagement, exciting optimisation and service efficiency projects and owning service management There isn't any better time to join the organisation as they have invested heavily on … KPIs, as well as acting as the primary escalation point for any service delivery issues. Key responsibilities of the Tech Service Manager - Public Cloud role include: Owning the service management and oversight of the company's public cloud supplier portfolio Coordinating with various tech and non-tech teams to ensure seamless cloud operations Monitoring the performance and health of … the public cloud services, optimising efficiency and identifying cost-saving opportunities Overseeing incident and problem management, including root cause analysis and preventative measures Ensuring compliance with organisational and regulatory security standards for the public cloud infrastructure What We're Looking For The ideal candidate for the Tech Service Manager - Public Cloud role will have: Extensive experience in service More ❯