Tandridge, Surrey, United Kingdom Hybrid / WFH Options
NHS
Business Intelligence & Analytics Manager The Performance & Business Intelligence Team has a fantastic opportunity for an enthusiastic professional to join our team as Business Analytics Manager. We are looking for a motivated, proactive, self-driven individual who is ready and willing to make an impact in our small team. We are a close-knit team and work very collaboratively with … the wider NHS. You must be passionate about delivering positive change, embrace problem-solving opportunities, and take pride in data quality. You will be responsible for the production of performance reports, the development of new dashboards in Power BI, overseeing the maintenance and modification of existing dashboards, and creating and running SQL queries to provide data for our operational … local community, providing real job satisfaction. This role is hybrid, with a mix of home working and office presence. Main duties of the job The overall purpose of the Performance and Business Intelligence Manager is to identify and support performanceimprovement and sustainability by developing and managing robust performance management processes. These processes provide the Organisation More ❯
MI) reports. Roadmap: Work with senior stakeholders to develop a roadmap that will deliver data insights aligned with business goals, including data governance, analytics, and operational reporting. Other Responsibilities Performance Monitoring: Regularly monitor and measure data analytics performance using key performance indicators and other metrics. Innovation and Improvement: Explorer new insights and trial solutions to continuously … enable business champions in their use of Power BI. E ssential Skills Expert visualisation skills in Power BI. Excellent analytical, presentation, and report-writing skills with a focus on performance improvement. Excellent communication and collaboration skills. Able to work with C-suite level stakeholders. Data curious, aware of how to use data effectively and interest in new/emerging More ❯
MI) reports. Roadmap: Work with senior stakeholders to develop a roadmap that will deliver data insights aligned with business goals, including data governance, analytics, and operational reporting. Other Responsibilities Performance Monitoring: Regularly monitor and measure data analytics performance using key performance indicators and other metrics. Innovation and Improvement: Explorer new insights and trial solutions to continuously … and enable business champions in their use of Power BI. Essential Skills Expert visualisation skills in Power BI. Excellent analytical, presentation, and report-writing skills with a focus on performance improvement. Excellent communication and collaboration skills. Able to work with C-suite level stakeholders. Data curious, aware of how to use data effectively and interest in new/emerging More ❯
MI) reports. Roadmap: Work with senior stakeholders to develop a roadmap that will deliver data insights aligned with business goals, including data governance, analytics, and operational reporting. Other Responsibilities Performance Monitoring: Regularly monitor and measure data analytics performance using key performance indicators and other metrics. Innovation and Improvement: Explorer new insights and trial solutions to continuously … and enable business champions in their use of Power BI. Essential Skills Expert visualisation skills in Power BI. Excellent analytical, presentation, and report-writing skills with a focus on performance improvement. Excellent communication and collaboration skills. Able to work with C-suite level stakeholders. Data curious, aware of how to use data effectively and interest in new/emerging More ❯
internal and external projects Grow technical skills and business knowledge through training and hands-on experience Skills and Attributes for Success Have an interest and experience in improving the performance of tax functions, the demonstrated ability to team with and motivate others, and willingness to develop meaningful and influential relationships with clients and colleagues Taking ownership of assigned tasks … Technology, Management Information Systems or related field and/or a minimum of 2 years of related work experience Exposure to accounting/finance/tax, tax or finance performanceimprovement, tax software development and/or implementation A strong interest in technology and its use in business processes Excellent communication and business writing skills Demonstrated ability to … time management skills, with exceptional client-serving consulting skills Ideally, you may also have Experience in project management Experience implementing third-party tax reporting systems or configuration of Enterprise Performance Management systems for Group Tax Reporting A working knowledge of IAS12 or ASC740 Experience with data analytic tools such as Alteryx Experience of the Microsoft Power Platform suite, including More ❯
with multiple internal teams to drive business projects for the RBS team. You will utilize a wide range of skills and work on operational quality to independently drive the performanceimprovement projects. In this role you will be focused on improving the experience and satisfaction of Amazon customers (vendors/vendor managers/end customer), root cause analysis … of issues and opportunities affecting the business. Key job responsibilities 1. Develop strategies for continuous improvement in process and customer quality. 2. Strengthen the existing Instock process by ensuring identification of automation and upstream defect elimination opportunities. 3. Drive process excellence initiatives, drive Kaizen events and work on new automation/solution building projects 4. Able to drill into More ❯
Recruitment Summit: The selected candidate must be available to attend the Recruitment Summit in London on the 8th and 9th of May (exact venue to be confirmed). The Performance Manager will play a key role in optimising operational and financial performance across the company's DRC operations. The successful candidate will be responsible for tracking, analysing, and … improving business processes, ensuring efficiency, compliance, and alignment with the company's strategic objectives. The role requires a proactive, data-driven, and analytical approach to drive performanceimprovement across various business functions. Key Responsibilities : Performance Monitoring & Analysis - Track and evaluate business metrics to identify improvement opportunities. KPI & Framework Development - Establish performance management frameworks, KPIs, and … reporting mechanisms. Cross-Functional Collaboration - Work with finance, operations, and commercial teams to support data-driven decisions. Process Optimization - Conduct performance reviews and recommend operational efficiency improvements. Strategic Planning Support - Provide insights based on performance data and industry trends. Compliance & Risk Management - Ensure adherence to corporate policies and regulatory requirements. Business Growth & Sustainability - Identify risks and opportunities for More ❯
Posted Monday 2 June 2025 at 00:00 Expires Sunday 15 June 2025 at 23:59 Thalia Waste Management is recruiting for a Data Analyst to support performance reporting and continuous improvement across our Isle of Wight operations. This role is responsible for collecting, validating, analysing, and presenting data to support the delivery of contract objectives and compliance … Recovery Park, Forest road, PO303 5YS Key Responsibilities: Support the collection, validation, and presentation of operational data using spreadsheets, databases, and reporting systems. Ensure the accuracy and quality of performance data to meet internal and external reporting requirements. Analyse performance trends and identify areas for improvement, providing reports to managers and other stakeholders. Support statutory and contractual … reporting, including key performance indicators (KPIs) and service compliance. Work with operational and compliance teams to support performanceimprovement activity. Assist in the preparation of internal reports and dashboards, ensuring data is clearly presented and accessible. Essential Skills and Experience: Strong IT skills, particularly Microsoft Excel (including data handling and presentation). Good analytical and problem-solving More ❯
environment then you're exactly the type of person who will succeed here. The Role We are seeking an Engineering Excellence Lead to own strategic initiatives that enhance the performance, productivity, and quality of our engineering organisation. This role reports directly to the Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology … teams operate at the highest levels of effectiveness and agility. You will drive continuous improvement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will be instrumental in scaling best practices, optimising execution, and fostering a culture of engineering excellence. Key Responsibilities: Strategic … Founder vision. Partner with the engineering leadership team to identify and close execution gaps, improve delivery timelines, and ensure quality standards. Operational Excellence: Define, track, and report key engineering performance metrics (velocity, quality, reliability, efficiency, impact). Implement frameworks for engineering execution (agile/lean practices, OKRs, release management). Drive adoption of standard development practices across teams (code More ❯
environment then you're exactly the type of person who will succeed here. The Role We are seeking an Engineering Operations Manager to own strategic initiatives that enhance the performance, productivity, and quality of our engineering organisation. This role reports directly to the Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology … teams operate at the highest levels of effectiveness and agility. You will drive continuous improvement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will be instrumental in scaling best practices, optimising execution, and fostering a culture of engineering excellence. Key Responsibilities: Strategic … Founder vision. Partner with the engineering leadership team to identify and close execution gaps, improve delivery timelines, and ensure quality standards. Operational Excellence: Define, track, and report key engineering performance metrics (velocity, quality, reliability, efficiency, impact). Implement frameworks for engineering execution (agile/lean practices, OKRs, release management). Drive adoption of standard development practices across teams (code More ❯
tools like Adobe Analytics, Power BI, Marketo, Adobe Target, Drift, Conversica, ON24, Adobe CDP, and Salesforce. Impact: Reporting to the Director of Enterprise Marketing Analytics, this role leads marketing performance reporting and data visualization across the enterprise. You will define and manage scalable reporting processes, own the marketing data visualization strategy, ensure insights are accurate, accessible, and aligned to … Workspace reporting for engagement and conversion metrics across web and campaigns. Apply design best practices and storytelling techniques to create compelling dashboards for diverse business audiences. Build and maintain performance reports on demand generation, pipeline impact, campaign ROI, and channel attribution. Integrate data from Adobe Analytics (WebSDK), Adobe Target, Marketo, Drift, ON24, Adobe CDP, and Salesforce into a cohesive … reporting framework. Collaborate with the CDP and Customer Intelligence teams to leverage audience-level data for advanced segmentation and ABM measurement. Insights & Stakeholder Reporting Deliver regular performance reporting to marketing, sales, and business leadership. Identify actionable trends, performance gaps, and optimization opportunities. Collect stakeholder feedback and iterate on dashboard design and functionality. Present findings in executive forums, enabling More ❯
practice through knowledge sharing and thought leadership. Stay up-to-date on the latest SuccessFactors releases and functionalities. Provide guidance, mentorship, and support to junior team members. Contribute to performance management and development planning for team members. Proactively identify and mitigate potential risks to solutions delivery. Connect to your skills and professional experience SuccessFactors certification in Employee Central (essential … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
practice through knowledge sharing and thought leadership. Stay up-to-date on the latest SuccessFactors releases and functionalities. Provide guidance, mentorship, and support to junior team members. Contribute to performance management and development planning for team members. Proactively identify and mitigate potential risks to solutions delivery. Connect to your skills and professional experience SuccessFactors certification in Employee Central (essential … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
growth of 8-10 engineers and leading complex delivery projects across functions. Your ability to build strong relationships across the business and champion a culture of continuous feedback and improvement with your reports and team will be key to success. What you'll do: Lead and Nurture Talent: Mentor and develop a team of engineers, setting clear expectations and … delivering complex technical projects. 8+ years in hands-on engineering with a strong focus on Java. Experience mentoring and coaching engineers across various levels. Proven ability to lead high-performance teams and drive continuous improvement. Experience with containerisation, CI/CD, and effective build/deploy processes. Strong problem-solving, system design, and estimation skills. Excellent communication and collaboration … across all levels. Adept at giving and receiving feedback and creating a safe team environment. Skilled in using data in decision making, whether technical design choices or driving team performance improvement. Demonstrated empathetic leadership. It would be highly advantageous to also have: Knowledge of Asset or Receivables Finance domain or have experience working within established B2B fintech firms. Workedin More ❯
Mathematics, Science, Statistics or a related Technical field; or equivalent related professional experience in a role focused on analytics or data science (e.g. driving significant and sustained change and performanceimprovement from data-driven insights) You have strong SQL skills, along with proficiency and experience in coding with R or Python You have proven experience in marketing and More ❯
audits, implementation or review of internal and financial control frameworks, enterprise risk management, governance risk and control (GRC), Sarbanes-Oxley (SoX) implementations or reviews, risk and control automation, and performance improvement. Support the execution and daily deliverables of a portfolio of client projects, ensuring high-quality deliverables are completed on time and within budget. Technical Expertise: Assist clients in … Perform internal audit work to provide assurance over processes and control environments across various financial and operational areas. Demonstrate risk awareness and understanding of business impact while drafting pragmatic, improvement-focused recommendations. Quality and Risk Management: Monitor and manage client engagements, including project planning and adherence to quality standards. Ensure compliance with EY's quality and risk management processes More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
HAYS
experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. Drive initiatives across the … Team Management & Operational Excellence: Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hays
experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. ? Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. ? Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. ? Drive initiatives across the … Team Management & Operational Excellence: ? Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. ? Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. ? Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯
Personal Attributes Flexible approach to work, hours of work and travel Strong interpersonal skills at all levels throughout the business Confident, Professional and Tactful Highly conscientious and committed to performanceimprovement Organised and able to prioritise work Has notable problem-solving skills, embraces challenges and changes Uses initiative and judgement effectively to make quick correct decisions Conscientious, committed … to performanceimprovement Education, Knowledge and Experience Required Experience of managing a project from inception to completeness Willing to learn project management frameworks such as Prince 2 & Agile Proven to deliver optimal business outcomes on time and in full Excellent Excel and PowerPoint skills What Cencora offers Benefit offerings outside the US may vary by country and will … Personal Attributes Flexible approach to work, hours of work and travel Strong interpersonal skills at all levels throughout the business Confident, Professional and Tactful Highly conscientious and committed to performanceimprovement Organised and able to prioritise work Has notable problem-solving skills, embraces challenges and changes Uses initiative and judgement effectively to make quick correct decisions Conscientious, committed More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Hays
Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯
is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performanceimprovement in a technology-driven environment, this role could … Collaborate with the procurement department on contract negotiations, ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities More ❯
establish a regular cadence of operational reviews with your management including quality metrics, coding efficiencies, improvements, challenges, remediation needs Correlate, report, and drive the adoption of Process/Continuous Improvement initiatives Recruit & provide leadership, coaching & career planning for engineering talent Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome … obstacles Partner with Product Management to consult on solution feasibility and high-level effort estimation Make recommendation for technology adoption and framework improvement, analyzing trends, patterns and best practices for software Serve as the evangelist and custodian of technology, architecture, and product development practices Participate in the design & implementation of production cloud grade services supporting high availability Actively talent … manage your team providing career planning & performanceimprovement activities when needed Qualifications 5+ years of experience leading software engineers for product development Experience managing capitalized software processes Preferred: experience with managing teams' operational health by analyzing product teams' work distribution CapEx, Opex, Maintenance, Billable and OH Preferred: experience managing the organizational structure of teams as well as headcount More ❯
will change the way people. Key job responsibilities Responsibilities: Provide solutions by removing any blockers on process, tool and operation Provide technical advice and coaching to team members for performanceimprovement Be responsible for a first point of contact on escalation from publishers with strong ownership Lead continuous improvement on process, policy and tool through audit or … data analysis of publisher contacts Work together with relevant stakeholders to solve publisher issues Identify improvement areas of efficiency for customer and team members through daily work observation Provide guidelines on time adherence and lobby management Encourage team to make a positive environment and to get along with stakeholders A day in the life This is one of the … service or call center preferred Experience working under pressure in a fast-paced and ambiguous work environment while consistently meeting standards for productivity and quality Prior experience in process improvement initiatives or six sigma type of projects is preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need More ❯
the Executive Board in delivering its vision for better, faster, fairer healthcare.The successful candidate will play an instrumental role in leading one of the Trust's digital transformation and improvement programmes, aimed at embedding clinical best practice in workflows using Epic - our Electronic Health Record system. Interested candidates can contact: Dr Refik Gokmen (r.gokmen@nhs.net). Main duties of … lifecycle of the programme, from initial engagement, to co-development of solutions and embedding in Clinical practice. About us Guy's and St Thomas' Centre for Innovation, Transformation, and Improvement (CITI) was founded in 2021 under the Deputy Chief Executive Officer, who is the Executive Director responsible for leading and implementing the Trust's strategy for innovation and improvement … focal point for services, staff and clinical innovators seeking to translate ideas,early-stageproducts or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical services and for the benefit of patients CITI builds on industry best practice in taking innovation from concept to More ❯
Convera is seeking a Data Analyst with a primary focus on helping us measure and optimise our Operational performance by leveraging data, analytics and a technical skill set. You will be reporting into the Instrumentation team who are responsible for the transformation of our data, reporting and analytics, as well as the roll out of data products and machine … Developing automated data products to consistently drive effective insights and measurable results at scale • The design, build and maintenance of high-quality dashboards, KPIs and visualisations to evaluate business performance • Supporting performance optimisation across the business by sharing data, analytical expertise, and subject matter knowledge • Working with other Instrumentation and technology teams to ensure that relevant data, reporting … complex concepts into consumable content (e.g., in PowerPoint) for a wide audience including senior leadership • Creative problem-solver with a growth mindset; actively and intuitively seeks ways to identify performanceimprovement opportunities • Demonstrated commercial acumen and the ability to think strategically about a quickly growing business alongside the interest and ability to dive into tactical details • Strong analytical and quantitative skills More ❯