Performance & Insights Lead
- Location
- West of England, England, United Kingdom
excited about working for us and have most of the skills or experience we're looking for. About the role As our Performance & Insights Lead, you’ll play a pivotal role in shaping how our Helpdesk and Operations teams understand and improve performance. Sitting within Workforce Management … build confidence in using data across the business. What you’ll be doing Lead the design and delivery of trusted, scalable management information and performance insight. Translate complex, multi-source operational data into concise recommendations for senior leaders. Own the interpretation of key measures including service levels, productivity, utilisation ...