101 to 125 of 438 Problem Management Jobs in England

experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally and … in writing Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer Customer Focus: Focuses on customer needs and satisfaction; acts with customers in mind; sets high standards for quality and quantity; monitors … experience in Windows workstation imaging techniques Knowledge and experience in Microsoft Server Technologies Active Directory, Microsoft Exchange Knowledge and experience in Application Server technologies Knowledge of ITIL IT service management model Knowledge of Incident and Problem Management processes and experience in this area Ability to write technical documentation and user guides Ability to communicate effectively orally and More ❯

Production Application Support Engineer (Linux SQL ITIL) London to £95k Do you have experience of supporting systems and users on Capital Markets systems You could be joining the Investment Management arm of a global bank.As a Production Application Support Engineer you will join a talented, global team responsible for providing first class support to Fixed Income Clients and applications … across Commodities and Futures for Trading, Pricing and Risk management systems. You'll manage production systems, acting as an escalation point for operational teams on a 24x7 basis, taking ownership of Major Incident Management, incident response, problem management and root cause analysis. Employing a data-driven approach you will drive production stability via metrics and reporting … partnering closely with Application Development teams and external vendors, ensuring accurate logging of support incidents, conducting Incident and Problem Review Meetings (PRMs) and tracking action items through to closure. Location/WFH: You'll be based in the London office and have flexibility to work from home once a week. About you: You have achieved a 2.1 or above More ❯

internal teams. Key Responsibilities: Provide infrastructure support for healthcare managed service customers. Manage and resolve assigned incidents, ensuring professional communication with customers. Maintain Azure infrastructure, including patching, updates, certificate management, and security. Recommend and implement service improvements. Diagnose and resolve system issues. Act as an escalation point for complex incidents. Support distributed microservices architecture and release deployments. Monitor and … cases. Stay updated on supported technologies and participate in knowledge transfer. Work with clients, vendors, and technical groups to support and escalate technical incidents. Adhere to Change, Incident, and Problem Management procedures. Essential Requirements: Experience with Microsoft Azure (ideally with certifications). Supporting Windows Server and Cloud-Based Network Infrastructure. Querying data sources (e.g., Azure Application Insights, Cosmos … DB, SQL Server). Network and data security. Experience in a Support & Operations function supporting custom applications. Desirable Requirements: Knowledge of service management processes (Incident, Problem, Change Management). Performance monitoring tools (Azure Monitor, App Insights, Prometheus & Grafana, SolarWinds). Network and firewall configuration. Understanding of Azure data services. Experience with management and RBAC. Understanding of More ❯

powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. Service Management's purpose is to protect the availability, integrity and confidentiality of IT Services that underpin customer and colleagues experience of the HSBC brands. It is a multi-functional team … comprising of Change Management, Incident Management, Problem Management, Service Level Management, Outage Management, Service Recovery and Service Insights and Reporting. We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head of Service Reliability. This is a highly visible, high-impact position reporting to the … Global Head of Service Management, with a mandate to transform how we recover from incidents and build long-term service resilience. This individual will lead a global team of technical experts who act as technical escalation partners during major incidents-helping reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. Beyond recovery, this leader More ❯

and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies, including Active Directory and Microsoft Exchange. - Knowledge of the ITIL IT service management framework. - Experience with Incident and Problem Management processes. - Ability to write technical documentation and user guides. - Effective oral and written communication skills. - Strong problem-solving skills More ❯

requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. Responsibilities Customer Service • Provide exceptional customer service by ensuring a positive experience for end users • Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support … Provide customer focused support for desktop-related issues, both on-site and remote. • Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure Management • Install, configure, and maintain desktop operating systems and applications. • Collaborate with the IT team for standardized deployments and security measures. Hardware and Peripheral Management • Manage desktop hardware inventory, installations, upgrades, and … Training and Documentation • Develop training materials and conduct sessions to enhance end-users' technical skills. • Create and maintain documentation for self-service and issue resolution. Incident, Service Request, and Problem Management • Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. • Conduct root cause analysis and implement preventive measures for recurring issues. Office Ownership More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

Social network you want to login/join with: Contractual Management: actively participates in Client/internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted … services. Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. Process Management: establishment and maintenance of the processes required in the provision of Client Services. Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets). Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability. CSAT: monitors and influences improved customer experience. Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. Service Transition Management More ❯

Onsite Job Type: Permanently Responsibilities: Handle calls and emails in an international help desk environment with a minimum of 2 to 3 years of experience. Understand and apply Incident Management processes, including prioritization and categorization of incidents. Skills Required: Excellent spoken and written communication skills. Handle voice calls effectively. Knowledge of ITIL processes related to Incident Management and … Service Request fulfillment. Document technical details, process updates, ticket status, and other relevant information as directed. Monitor the Incident Management queue, assign/reassign tickets, and follow up as per procedures. Execute service requests in the ticketing system according to SOPs. Perform basic L1 troubleshooting for issues related to desktops, networks, printers, Active Directory, O365, Lotus Notes, and email. … Update incident management system with relevant incident details. Proactive problem management experience is advantageous. Ensure resolution of incidents/service requests within SLA, escalate unresolved issues, analyze ticket trends, and generate reports with improvement actions. Work in rotational shifts 24/7/365. Use Remote Desktop to assist end users as needed. Understand end-user technical More ❯

Operations, fundamentally minimising resolution times and turnaround of code-fixes. Job Duties Providing a technical input to Incident Reports for P1 Critical/P2 High priority issues. Daily call management of escalated tickets, providing regular customer/business updates on assigned support calls, and working in-line with internal SLA’s (response and resolution targets). Proactive system monitoring … for Internal and External Engineering/Support teams to aid in the timely delivery of FE bug fixes, with an in-depth knowledge of open support cases and statuses. Management of ‘Small-Works’ bugs across various digital platforms, co-ordinating with Engineering teams (internal squads and external) and managing release of code-fixes into Production environments. Aiding in the … delivery of effective Problem management, acting as a technical resource offering expertise as and when called upon. Providing in-depth product knowledge and ensuring bugs/Incident/Problem requirements are thoroughly documented when liaising with internal and external Engineering teams as well as providing a presence on Engineering stand-ups to ensure progression of ‘Small Works More ❯

end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of … Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV clearance. Previous experience as a More ❯

for the departments and liaising with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our … you’ll ensure they are available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and guide improving and tuning infrastructure … services delivered. Directly contribute to ITRS Group’s goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management (IAM) for infrastructure. Monitor and Event management for infrastructure Ensure the More ❯

The role is for a business focused Site Reliability Engineer with solid experience in IT environments, tools, and technologies. The individual filling this role will be a business focused problem solver with a desire to learn and closely partner with highly engaged production Risk, Operations, BDRM (Business Development & Relationship Management) and IT Development teams to maintain the smooth … expected to reduce the requirement for this over time. Key responsibilities: Level 2 IT support for the CDSClear business including hands on support of the in-house developed trade management and risk systems Key player in establishing a new operating model for supporting applications in AWS Work closely with the business line and IT colleagues to progress the CDSClear … The Site Reliability Engineer will be a member of rota for late shift work until 10 pm London Time. Subject to changes as the global support model evolves. Active management of all CDSClear environments ensuring daily availability and performance indicators are met Part of the team which owns and is responsible for driving and securing the front-to-back More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

business processes and applications to deliver effective support. Implement code fixes and minor enhancements to existing systems. Act as a subject matter expert (SME) during code reviews and release management processes. Maintain a knowledge base by documenting issues and resolutions to agreed standards. Generate ad-hoc reports for business users, including audit extracts and management information. Identify opportunities … office or customer-facing application support roles. Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL. Excellent problem-solving skills with a structured approach to root cause analysis. Experience in incident and problem management, including ownership from identification to resolution. Ability to manage multiple priorities More ❯

configure applications as needed. Troubleshoot Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. …/knowledge/experience: (As applicable) Understanding of O365 and related support activities. Knowledge of Active Directory, DNS, Group Policy, networking, and firewalls. Experience in 2nd line support, incident & problem management, and ITIL processes. Effective communication skills, both written and verbal. Strong stakeholder management skills, including users, management, IT teams, vendors. Availability to work onsite five More ❯

scalable operations across all FX trading platforms.* Collaborate with development teams to design and deploy fault-tolerant, scalable solutions that align with evolving business goals.* Enforce adherence to change management, incident management, problem management policies as well as specific non-financial risk frameworks required by the organisation.* Mentor junior team members by sharing knowledge and promoting … including Prometheus, Grafana, Splunk, Geneos, OpenTelemetry or Corvil is highly desirable.* Familiarity with cloud platforms as well as containerisation technologies like Kubernetes or Docker alongside CI/CD pipeline management is important for this role.* Comprehensive understanding of trade lifecycle processes along with fundamental knowledge of trading systems; prior exposure to FX products or algorithmic trading is advantageous but … passion for automation demonstrated through hands-on experience building tools that reduce manual intervention while mitigating operational risks within large-scale environments.* Experience enforcing governance frameworks related to change management, incident response or problem resolution within regulated industries adds significant value.* A collaborative approach that fosters teamwork across diverse groups including developers, traders and other business partners is More ❯

and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT-related projects, including software rollouts, infrastructure upgrades, and … e.g. VMware), and security tools such as SIEM or antivirus systems. Knowledge of managing Microsoft products such as Active Directory, Intune and M365 Knowledge of managing SQL Group Policy Management and Administration Management of Windows Servers Management of Linux (Multiple Distros) Management of VOIP Phone Systems Setup and management of SIEM solutions, including Windows Event … Forwarding Hypervisor and VMWare management Anti-Virus Support and Administration Security Auditing and Patching Administration Problem Management and Critical Data-Management A proactive, problem-solving approach and the ability to communicate technical information clearly. A full UK driving licence, as travel between sites may be required. What We Offer: Annual Leave : 28 days of holiday More ❯

thrive. Your day at NTT DATA The Senior GTM Practice Solutions Specialist is an advanced subject matter expert, responsible for the implementation of the solution design, configuration and escalated problem management of solutions and services in client environments. This role provides pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client … and provide a high-level design of technical or service solutions to meet the client’s requirements. Provides user support and assists with troubleshooting and design, configuration and escalated problem management. Contributes to the development of technical training and training programs. Contributes technical expertise to the design and configuration requirements in relation to RFP/RFI and proposals of … and technology advancements. Academic qualifications and certifications: Bachelor’s degree or equivalent in Computer Science, Information Technology or Business or a related field. SAFe Agile or Program or Project Management certification(s) is desirable. Relevant vendor/technology certification(s) is desirable. Required experience: Advanced experience in a similar role within a related global technology services environment. Advanced experience More ❯

employ and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor More ❯

technical expertise, and the ability to navigate complex business challenges while applying a holistic approach. A new role has been created to lead service support activities, focusing on change management, release, transport, and service transition to ensure stability and performance of the SAP S/4Hana landscape. Do you thrive in project environments? Do you have deep SAP product … years in SAP Support leadership roles with at least 2 full lifecycle S/4Hana implementations. Strong knowledge of SAP Transport Management. Experience with ITIL-based change, incident, and problem management. Understanding of SAP modules and their interactions. Experience transitioning SAP programs to operational phases. Strategic yet pragmatic approach. Excellent troubleshooting, leadership, and communication skills. Team-oriented attitude, proactive … Live and exemplify the Five Principles of Mars, Inc. Lead a small team and manage Service Support activities across the global S/4Hana landscape. Manage Release and Transport Management, Change and Configuration Management. Oversee tools and governance management. Ensure smooth service transition with proper documentation and training. Monitor system health, change volumes, incident trends, and release performance for More ❯

cycles. Collaborate with data inputters, analysts and senior leaders to align practices with UK policing and wider public-sector standards. Champion information-security, GDPR compliance and best-practice data management across the organisation. Experience & Skills Required Essential Strong T-SQL skills and hands-on experience interrogating and optimising relational databases. Proven track record in data validation, cleansing, profiling and … KPI reporting in a live environment. Solid understanding of GDPR, data-protection principles and cyber-security good practice. Analytical mind-set with methodical problem-solving skills and attention to detail. Excellent written and verbal communication; able to translate complex findings for non-technical audiences. Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile … policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working week with flexitime, remote-working options and TOIL/overtime enhancements. Generous More ❯

above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a … client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services … Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem More ❯

policies, artefacts and processes. This role reports into the Head of Audit Technology. The team comprises at least two senior technical architects [as direct reports] and will involve matrix management of a range of architects, engineers, analysts, and external supply teams. This role requires regular attendance to the office in Newcastle, and occasional attendance in the NAO’s office … and vendor relationships. • Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for DS Cloud Services, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt • Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead … of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: Practitioner) • Problem management: You can ensure that the right actions are taken to investigate, resolve and anticipate problems to defend against them at the right time. You understand how the More ❯