101 to 125 of 147 Problem Management Jobs in England

our customers' data centre and network environments. What you'll do: * Provide L3 escalation support and resolve complex infrastructure incidents * Deliver onsite and remote troubleshooting, root cause analysis, and problem management * Support core technologies including Security, LAN/WLAN, VMware, SAN, and authentication services * Assist with small changes, service requests, and managed services * Mentor junior engineers and collaborate … bring: * 5+ years in enterprise infrastructure support * Strong knowledge of VMware, Extreme Networks (LAN, WLAN, Fabric), Fortinet/Cisco Firewalls, Microsoft 365/Azure, and public cloud environments * Excellent problem-solving, documentation, and communication skills * ITIL and vendor certifications (Extreme, Fortinet) desirable Apply now for full details @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the More ❯

from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of major incidents … ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide clear, timely, and … accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential More ❯

actual harm caused to customers - including those with vulnerabilities - and ensure remediation actions align with Consumer Duty requirements. Lead and coordinate incident response calls, including chairing the Customer Incident Management Process committee and acting as the key escalation point. Collaborate with Risk & Compliance stakeholders on incident identification, categorisation, scoring, and mitigation strategies. Communicate the status and impact of incidents … analysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of the customer incident management framework, ensuring business-wide compliance with internal policies and regulatory obligations. Produce and deliver incident KPIs and reports to improve visibility of the overall incident management process. Contribute … ensure continuity and minimise disruption. We would love to hear from people with the following skills and experience for this role: At least 3 years' experience in incident or problem management within a fast-paced, regulated, or technical environment. Strong technical and analytical skills with a proven ability to lead and resolve complex, sometimes high-pressure situations and More ❯

/OS Mainframe Storage Consultant on a hybrid working model (remote + on client site, either London or Sheffield) for our growing team in the UK. Responsibilities zSeries Storage Management Working and partnering with vendors (e.g. IBM, DELL, Broadcom) Supporting and/or leading technical management of large infrastructure deployment projects Supporting large-scale enterprise IT environment and … the embedded controls within change, incident, and problem management processes Working with Agile working practices and tooling Strong Technical Project management skills Experience of working in a large enterprise Experience working with Agile working practices and tooling Experience and awareness of security, audit, risk and compliance within IT Enterprise environment Hardware Technical Skills IBM DS8K disk hardware … a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which More ❯

Force, maintaining a standards register and driving compliance. Act as the technology authority for new solutions, supporting project estimates, resolving architectural/integration issues, and contributing to incident and problem management through root cause analysis and technical solution definition. A degree (or equivalent experience) in IT or related field. Proven experience designing systems that align with business and … services, tools, and technologies across the full software lifecycle. Skilled in Agile and Waterfall methodologies, and ITSM tools. Ability to manage multiple projects and priorities effectively. Independent and collaborative problem solver with a focus on innovation. Leadership in mentoring, strategic guidance, and team development. Commitment to continuous improvement and delivering consistent, high-quality service. We know it's important More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

We are seeking an SAP Application Support Specialist to provide support for all processes within the Finance business function. The role involves resolving incidents efficiently, eliminating recurring issues through problem management, and partnering with Finance stakeholders to identify and implement improvements. Key Responsibilities Identify and implement improvements to enhance application use and business value in the Finance process … improvements as needed. Exhibit excellent communication skills, including influence and persuasion. Establish credibility and build relationships at all levels. Focus on customer impact and service quality. Apply analytical and problem-solving skills to identify flaws and investigate further. Make confident decisions and defend them assertively. Additional Benefits We offer ongoing development, profit sharing, a fully stocked kitchen, discount vouchers More ❯

this year. The Role: Operating as part of a close-knit engineering team, the successful candidate will provide 3rd line support for legacy messaging systems. Responsibilities include incident and problem management, system monitoring, root cause investigations, and liaising with stakeholders via an intermediary. Key Responsibilities: Perform triage, incident logging, and resolution using internal toolsets Investigate and resolve issues More ❯

network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when necessary. Ensure timely resolution of assigned incidents … and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise of Windows 10/11, iOS and Microsoft 365. Experience of Intune build deployments and Autopilot enrolment. Proficiency with Active Directory, Azure Active Directory … and Exchange Hybrid environments. Financial services Industry experience Networking knowledge and experience. Good general understanding of IT infrastructure. Problem solving and critical thinking to handle and resolve more complex technical issues. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English Desirable Bachelor's degree in information technology, Computer Science, or a related field. More ❯

shape the function, drive best practices, and make a lasting impact on how the organisation responds to evolving threats. Key experience they're looking for: Solid background in Incident & Problem Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. … Familiarity with ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to £70,000, depending on experience Hybrid working, Annual bonus Strong pension scheme If this sounds like the right fit for you, apply now or send your CV More ❯

forward-thinking organisation that champions sustainability through innovation and trust. This is a permanent position supporting secure messaging systems across a shared infrastructure environment. What Youll Be Doing: Incident Management : Take ownership of incidents by logging, prioritising, and assigning them using appropriate toolsets. Drive each incident through to resolution, keeping records fully updated in line with established work instructions. … Escalate issues when required to ensure timely resolution. Problem Management : Carry out comprehensive investigations into existing problems. Gather and analyse data from multiple platforms, delivering expert-level insight and support to drive root cause resolution. Proactively monitor and address faults within the Nexor X500 DSA system. Provide ongoing maintenance and issue resolution for the Exchange 2003 Messaging platform. More ❯

end-to-end implementation of this market-leading solution. Finova Apprivo 2 is a powerful, configurable digital banking engine designed to support lending, deposits, onboarding, and full customer lifecycle management—ideal for institutions aiming to modernise their core operations. This is a strategic opportunity to take full ownership of one of the most important technology initiatives within the business. … maturity, CI/CD pipelines, and automation to support agile and resilient delivery. Establish observability, quality assurance, and performance metrics across the engineering lifecycle. Provide leadership in incident and problem management, ensuring resilient runbooks, root cause analysis, and strong operational readiness. Collaborate with Finova and other vendors to manage technical delivery, integration, and cost performance. Develop, lead, and … managing third-party vendors and ensuring alignment with internal technical and commercial objectives. Comfortable working in regulated environments with risk, audit, and compliance responsibilities. Excellent communication, mentoring, and stakeholder management skills. Why Join Our Client? Our client is at a critical point in their digital journey, investing heavily in future-ready technology to enhance customer experience, operational efficiency, and More ❯

trends, best practices and regulatory standards that may impact product implementations; Support the engineering of control solutions where existing offerings are not available; Provide security expertise during incident and problem management. Produce threat intelligence briefings and other work products to share information across the organisation Respond to ad-hoc requests for platform security related guidance This role may require … weekend and on-call activities. Required Skills, Qualifications and Experience: Knowledge of: Working within the financial services industry, or other highly regulated industries in a technical role. Information security management, governance, and compliance principles, practices, laws, rules and regulations, e.g. NIST, ISO, NIS, DORA and GDPR; Information technology systems and processes, network infrastructure, data architecture, data processes and protocols … in: Security Tooling: Proficiency in common security tools, such as SIEMs, vulnerability scanners, firewalls and EDR products; Scripting: Proficiency in scripting languages like Python, BASH, or PowerShell; Security Incident Management: Ability to assist with the detection, response, and recovery of escalated security incidents and manage backlog/lessons learned actions; Risk Assessment: Proficiency in conducting security risk assessments and More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

this role is to support BAU activity by ensuring the business has stable, performant and secure systems from a day to day operational perspective. Your responsibilities will include Incident management: all support requests to be managed within agreed service level agreements Problem management: addressing recurring issues and escalating where necessary Identifying, diagnosing and resolving technical problems related More ❯

the design, development, and implementation of software solutions, ensuring they are robust, scalable, and aligned with The Open University objectives. Provide technical leadership and mentorship, and may include line management, to junior team members (SLEN, PROG, TEST - Levels 4, 5, 5). Architect and Design Systems: Develop and refine system architectures and software designs that meet requirements and technical … PORT - Levels 5, 5, 4). Oversee System Integration: Manage the integration of multiple software components, ensuring seamless interaction and functionality across the system (SINT - Level 4). Data Management and Analysis: Lead efforts in data modelling, database design, and business intelligence to support data-driven decision making and improve system performance (DTAN, DBDS, BINT - Levels … testing, to ensure software reliability and performance (NFTS, QUS - Levels 4, 3). Support Operational Excellence: Contribute to the stability and performance of software applications by supporting incident and problem management, including out-of-hours as required, as well as service level and capacity planning (ASUP, USUP, SLMO, AVMT, CPMG - Levels 4, 2, 4, 5, 5). Conduct More ❯

Engineering, Infrastructure, DevOps, or Technical Operations.Demonstrated experience leading global technical teams in complex, high-scale environments.Deep expertise in incident recovery, automation, systems design, and platform reliability.Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Comfortable operating in regulated environments and partnering … with Risk and Compliance functions.Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.Core CompetenciesTechnical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures.Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly.Reliability Thinking - Strategic mindset focused on system robustness, automation, and prevention.Change Agent - Drives cultural and More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. You … the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You will also provide some support for user of law firm focussed systems including Practice Management and Document … Management systems which may include iManage, BigHand, Elite 3E, InTapp, Carpe Diem, Laserforms, DocuSign, HighQ, Workshare or similar systems. VIP Support will form a part of this role. We are searching for a Desktop Support Analyst/2nd Line Support Engineer/IT Support Analyst who has gained experience working on an SLA driven service desk within an ITIL More ❯

the VMware vSphere infrastructure Provide technical project skills and own IT projects for the enablement of new business units Support of Data Centre services 3rd line support incident and problem management Assist with 3rd line support and config of Office 365 3rd line support of Azure Cloud technologies and services. Experience required: Networking Troubleshooting skills Windows server and More ❯

teams to support database-related requirements. Support deployments and upgrades in coordination with the Application Operations team. Maintain documentation for database configurations and operational procedures. Participate in incident and problem management processes for database-related issues. Required technical and professional expertise Proven experience as an Oracle Database Administrator in an enterprise or government setting. Proficient in Oracle database More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions-oriented approach. Knowledge of ITIL v3 for incident and problem management. If this role is for you, please apply below More ❯

maintenance of a comprehensive knowledge base to empower both customers and support staff to resolve common issues independently. About you Ideally, you'll have: Have 5+ years of people management experience 8+ years of experience in managing migration projects, analysing team metrics to assess efficiency and reconciling data sources Experience managing identifying and triaging technical issues and driving solutions … with clear metrics to show impact Experience with incident and problem management processes in a scaling environment Have strong analytical skills to investigate, prioritise, and identify the root cause of issues Operational expertise (measuring/improving manual processes, motivating/engaging an operations team) Has experience with technical product support teams and understands the technical backend of products. … A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively Harrison Assessments - our talent management provider that facilitates continuous professional development A variety of flexible leave options A company-wide paid day off Flexible (hybrid) working conditions Health insurance via our provider Vitality Wellbeing More ❯

will be doing: Own incidents through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in accordance with service desk policies … Link known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues Work with More ❯

robust monitoring, alerting, and CI/CD systems. Skills/Must have: Strong hands-on experience with AWS (eg EC2, EKS, CloudWatch, Lambda). Background in incident, change, and problem management; comfortable with on-call rotations. Expertise in Prometheus, Grafana, and Splunk; solid knowledge of PromQL. Proficient in Scripting/programming (Python, Go, Bash, SQL). Salary More ❯