101 to 125 of 197 Problem Management Jobs in England

are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of … and keep updated all processes and procedures. Implement recommended changes for all recommendations and security patches in accordance with CAB. Actively participate in the problem management process, assisting in the identification and resolution of problems before they occur. Identify any process improvements and create a Continual Service Improvement … CSI) initiative. Incident Management Process, manage the Lockton SQL Incident Queue for incoming Incidents. Notify Technology Leadership Team/CAB of scheduled and unscheduled downtime for maintenance that may impact them operationally. Operational change management. Qualifications Requirements: Proven experience as a SQL Database Administrator. Strong knowledge of SQL Server More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review. In addition, this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and … of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a … clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Main tasks Install, maintain, support, and upgrade the … reporting job setup Requirements: Essential Technical knowledge of operating system, windows server, IIS (Internet Information Service), other technical tools (e.g. Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator written and verbal … pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central implementations More ❯

Global Markets. We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues. Internal Citi and External Markets training is … by Sales & Trading and back office users. Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management, middle office and back office and regulatory reporting flows. Expected to raise problems to appropriate technology and business teams, while adhering to Service Level … Dynamics or Splunk. Job scheduling tool such as Autosys. Issue tracking and reporting using tools such as Service Now, JIRA. Knowledge/experience of problem Management Tools. Good all-round PC skills. (I.e. Windows OS/Networks/General Hardware) Knowledge/Experience (Essential): Prior experience in supporting More ❯

AWS resources, including Kubernetes clusters and associated services. Deploying, configuring and managing Kubernetes clusters. Performing SRE and App Support Role for migrated Application. Incident Management and Response. Conducting Problem Management & Change Management. Your Profile Essential skills/knowledge/experience: Experience with creating and setting up Github … Ray. Previous experience with troubleshooting and debugging on public cloud infrastructure (AWS). Working Proficiency of RDS Databases and Cache Engines. Experience with Traffic management and routing. Working proficiency with Route 53 and AWS Elastic Load Balancing. Desirable skills/knowledge/experience: Working proficiency with AWS Cloud and More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess More ❯

a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess More ❯

the Linux team's incident/request queue, set prioritization, and process tickets in a timely manner Perform production changes while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions … and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration … years of experience Linux Administration in a production environment Experience with infrastructure as code concepts (Terraform, Ansible, Puppet or similar) Experience in authentication, privilege management, and integration with Active Directory Familiarity with Ansible for automation and configuration management Hands-on experience with Red Hat Enterprise Linux (RHEL) administration More ❯

rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate … SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management More ❯

Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities Provide 2 nd and 3 rd line … the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with More ❯

in this cutting-edge and high secure environment. Support our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). Work with the Systems Architect to design, implement, and maintain cloud and networks solutions. Assist with IT … Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. Provide advanced … troubleshooting and problem-solving skills across several areas of IT. Provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the IT leadership team. Provide information regarding system/device performance and error logs. Work with the Helpdesk More ❯

responsibilities (we're scaling fast, so these may change as we grow): Delivery of IT Operations annual priorities aligned to the business strategy Line management of international team across multiple times zones Experience of mentoring team members, fostering enthusiasm and facilitating development opportunities Delivery of cloud based IT Operations … to a growing workforce Implementation and maintenance of IT Security standards to meet internal security standards and customer expectations Delivery of change, incident and problem management through the team aligning to the ITILv4 framework Management of IT related projects and initiatives Communicating with the business and relevant … Experience in managing a BYoD estate Experience in managing network protocols and performing diagnostic checks Knowledge and experience in Hardware and Software deployment and management Experience of coordinating the technical elements of large scale live and hybrid events An understanding of security frameworks and data governance Immersive's growth More ❯

to resolve complex technical issues efficiently. Hands-on experience deploying and managing Azure and Microsoft 365 services. Familiarity with ITIL processes, including issue resolution, problem management, and change management. Experience working with Sentinel for incident investigation and resolution. Proficiency with Intune for managing end-user devices. Ability to More ❯

an alert: Liverpool, GB, L3 1NW London, GB, EC2V 7QN Glasgow, GB, G2 1EH Date: 29 Apr 2025 Rathbones provides individual investment and wealth management services for private clients, charities, trustees, and professional partners. We have been trusted for generations to manage and preserve our clients' wealth. Our tradition … BAU effectively. Contribute to the relationship with strategic suppliers of the systems under the remit of the team and be accountable for the effective management of these relationships. Prioritise incidents according to their urgency and severity on the business. Deal with incidents in a professional and courteous manner via … manage through to resolution from the point of contact, proactively keeping the customer informed of progress. Responsible for proactive trend analysis to input into Problem Management processes to continue to reduce incident impact. Work collaboratively within your team and across the wider IT function to ensure IT operates More ❯

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management … in both technical and non-technical terms Be an innovative thinker Adept at defining and building system solutions from business requirements Desirable Skills: Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping Experience and Education: Educated to degree standard More ❯

Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management … in both technical and non-technical terms Be an innovative thinker Adept at defining and building system solutions from business requirements Desirable Skills: Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping Experience and Education: Educated to degree standard More ❯