126 to 150 of 283 Problem Management Jobs in England

sites. We welcome applications from candidates with a health professional background familiar with Blood Transfusion services and legislation. The role involves business analysis, project management, troubleshooting, incident & problem management, system configuration, and integration skills. Experience in end user training is advantageous. The post requires collaboration with clinical … Main duties of the job The post holder will serve as the system administrator and primary support specialist for the Blood Transfusion Laboratory Information Management System (LIMS) and electronic blood tracking system. These systems support laboratory and clinical transfusion processes, including pre-transfusion sample management, fridge and cold … chain management, and blood component administration with traceability. The role involves implementing and maintaining these systems, understanding business needs, translating them into system solutions, and providing end user training and support. The post involves ongoing system configuration to adapt to a dynamic clinical environment, data extraction and manipulation for More ❯

technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

oversee and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams … SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, root cause analysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear escalation and de-escalation pathways. Implement … and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation and self-service improvements with the aim More ❯

the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised … providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business. What you'll be doing: Provide Senior support to underlying systems supported in … the team. Incident Management & resolution- support of functional escalations from the St. James's Place Service Desk (3rd line support) within the agreed team targets. Point of contact for complaints Assist in Technical Design and Application Architecture of project & Business As Usual (BAU) tasks Consults on projects and aid More ❯

which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide … and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to … all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of More ❯

which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide … and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to … all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of More ❯

Support technology for special events and webinars. Identify and escalate issues to leadership or other IT teams for resolution. Manage enterprise solutions across device management platforms (Microsoft, Apple, Android) and Microsoft O365. Design solutions using Intune, Azure, and JAMF. Troubleshoot WAN/LAN issues, including patch deployment and replication. … Create support knowledge base articles for team reference. Qualifications: Deep technical knowledge of Active Directory, Desktop Engineering, Identity and Access Management, Device Management, and Endpoint Security. Experience supporting Mac devices with Jamf. Proficiency in ITSM processes, incident and problem management, using ITSM tools. Understanding of network … concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF, Intune, SCCM. Proficiency with Microsoft 365 suite. Experience supporting large event platforms like GoTo Webinar, Teams Live Event. Additional Information At Experian, we celebrate individuality and foster a culture of diversity, equity, and inclusion. Our More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs (CSAT … SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business Technology More ❯

and/or improve system reliability. Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations. Participates regularly in an on-call rotation with Production Support teammates to … learn more about reliability issues affecting their portfolio. Required Qualifications: Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems. Should exhibit disciplined, process-driven, and results-oriented approach when providing support. Comfortable in the Splunk environment - able to analyze logs, create/modify … expertise in finding root causes and isolating complicated issues with various tools such as Splunk. Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions. Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder. Experience with Apache and More ❯

expanded use across BAE Systems Manages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices … adhere to the BAE Systems relevant IT Policy, Operational and Governance framework Your skills and experiences: Essential: Data Engineering experience & knowledge in relation to problem solving data related issues. Experience in using JavaScript or TypeScript, HTML and CSS & other Microservices applications. Good knowledge and understanding of MSSQL/SQL More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … for proper prioritization Identify automation opportunities in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … for proper prioritization Identify automation opportunities in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along with … infrastructure. This role requires a daily in-office presence. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring & Optimization: Utilize to proactively enhance system performance. Security & Compliance: Ensure adherence to industry best practices, including patch management More ❯

ITIL v4 Foundation is desirable. Personal Qualities: Excellent communicator, delivery-focused, self-motivated, able to work with minimal supervision, methodical and structured approach to problem-solving, able to influence decisions through reasoned argument, quick to build relationships, committed to getting the job done. Additional Information: Some out-of-hours … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure … Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the More ❯

role offers excellent opportunities for growth and career development in the ever-evolving field of cybersecurity. Your primary areas of focus will include: Event Management Incident Response and Management Endpoint Security Network Security Vulnerability Management Responsibilities As an Operational Security Analyst, you will: Investigate security events from … security and technology, with a commitment to staying up-to-date with industry developments Detail-oriented, conscientious, diligent, reliable, self-motivated, and a natural problem-solver Knowledge of the following technical areas, along with general awareness of others: Cloud Security (Azure/AWS) Windows Security Linux Security Active Directory …/LDAP Authentication Mechanisms (Kerberos, NTLM, etc.) Basic programming/scripting (e.g., PowerShell, Bash) Vulnerability Management and associated tools (e.g., Rapid7) SIEM and associated tools (e.g., Splunk) Endpoint Security Controls (e.g., EDR/Anti-virus) Networking Fundamentals (OSI Model, TCP/IP, DNS, ICMP, routing) Network Security Controls (Firewalls More ❯

role offers excellent opportunities for growth and career development in the ever-evolving field of cybersecurity. Your primary areas of focus will include: Event Management Incident Response and Management Endpoint Security Network Security Vulnerability Management Responsibilities As an Operational Security Analyst, you will: Investigate security events from … security and technology, with a commitment to staying up-to-date with industry developments Detail-oriented, conscientious, diligent, reliable, self-motivated, and a natural problem-solver Knowledge of the following technical areas, along with general awareness of others: Cloud Security (Azure/AWS) Windows Security Linux Security Active Directory …/LDAP Authentication Mechanisms (Kerberos, NTLM, etc.) Basic programming/scripting (e.g., PowerShell, Bash) Vulnerability Management and associated tools (e.g., Rapid7) SIEM and associated tools (e.g., Splunk) Endpoint Security Controls (e.g., EDR/Anti-virus) Networking Fundamentals (OSI Model, TCP/IP, DNS, ICMP, routing) Network Security Controls (Firewalls More ❯

their greatest potential. Title and Summary 1st Line Operational Risk Director - Product, Delivery & Group Functions Director for Product, Delivery and Group Functions Operational Risk Management Job Description Summary Background The company • Vocalink Limited (VLL) is a technology-driven payments company with a unique and unrivalled position within the UK … scale as well as access to innovative technologies and a global talent base. The Team • VLL operates a 3 Lines of Defence (3LOD) risk management model. • This role is within the 1st Line Risk & Control Team, in the 1st Line of Defence (1LOD). • The Team acts as a … risk partner to the 1LOD as well as providing independent oversight and challenge where required. • The Team: ensures 1LOD functions comply with VLL risk management policies and standards; supports embedding of robust risk management practices into BAU operations; drives delivery of VLL's risk transformation agenda in the More ❯

Continuity Manager. The role will be an initial 3 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key … risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem Management Engage and work with Projects, delivering the Service Continuity products to support the service in production Produce periodic reports upon request, monitoring … of the IT Disaster Recovery/failover services, identifying issues and remediation activities Supplier governance Work closely with the Risk Manager, in the overall management of IT and business risks. Own and maintain the IT Service Continuity Management (ITSCM) Process and Plan Identify opportunities for the improvement, efficiency More ❯

Continuity Manager. The role will be an initial 3 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key … risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem Management Engage and work with Projects, delivering the Service Continuity products to support the service in production Produce periodic reports upon request, monitoring … of the IT Disaster Recovery/failover services, identifying issues and remediation activities Supplier governance Work closely with the Risk Manager, in the overall management of IT and business risks. Own and maintain the IT Service Continuity Management (ITSCM) Process and Plan Identify opportunities for the improvement, efficiency More ❯

Your new company This Facilities Management company is looking to add a 1st line engineer to their service desk. The role is based at their head office north of Salisbury, so you'll need your own transport, but free parking is available. Your new role As a member of … as 'first time fix', trend analysis). Experience of hardware and software refresh initiatives, including provisioning of end-user devices. Experience with device configuration management tools. Problem Management (including Root Cause Analysis). What you'll get in return With a salary of up to More ❯

manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes. Key Duties and Responsibilities • Incident & Problem Management: Oversee and manage incidents and problems within your organisational area. • Operational Direction: Provide clear direction to operational teams during and after incidents. … and required escalations through the appropriate channels. Required qualifications to be successful in this role • Defence Experience: Proven experience working in Defence environments. • Incident Management Expertise: Demonstrable experience as an incident/problem manager or in a similar role. • Impact Assessment: Strong knowledge and experience in assessing the … of incidents against project scope. • Stakeholder Engagement: Confident in managing and engaging with stakeholders. Desired Competencies • Communication: Excellent verbal and written communication skills. • Process Management: Strong process management abilities to streamline incident handling. • Leadership: Proven leadership skills to guide and support teams during critical incidents. If you are More ❯

Description Infrastructure Engineer Leidos is seeking an experienced Infrastructure Engineer to be part of a team maintaining and supporting an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires hands-on experience with Linux administration, automation, and system integration and some basic Windows Experience. The … employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. Performance Monitoring & Optimization: Utilize tools to monitor and fine-tune system performance. Security & Compliance: Ensure adherence to industry best practices More ❯

application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as … Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance … and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to More ❯

experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery. Reporting to the Head of Production Services and Governance, you’ll work … with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience … within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability More ❯

experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery. Reporting to the Head of Production Services and Governance, you’ll work … with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience … within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability More ❯