126 to 150 of 179 Problem Management Jobs in England

hands-on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release … technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience … of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library systems (e.g., Alma, Primo, E-Prints) is advantageous. Skilled in problem-solving, technical diagnosis, and proactive service improvement. Experienced in change and release management, including testing and deployment. Excellent communication skills, with the ability to engage technical and non More ❯

continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll … meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal … training needs across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem ... More ❯

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with M&G to support contingent recruitment processes. On behalf of M&G, AMS are looking for an Aladdin SME for a 6 month contract based in London with remote work available. At M&G our purpose is to … money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it … a close working relationship with Public Markets business stakeholders in order to determine functionality gaps and enhancement requirements. Process and Workflow: Promote best practice and global consistency. Incident/Problem Management: Manage and maintain incidents, enhancements, issues and risks log via Jira. Embedding and adoption: Working closely with customers to ensure that new systems and process are embedded More ❯

cloud environment. To ensure that the Microsoft services infrastructure is configured, implemented and managed in accordance with accepted technical and operational standards. To contribute to the design, implementation and management of the virtualised Microsoft services architecture. To drive automation of the implementation, maintenance and alerting of the Microsoft services environment. To provide a fault analysis and diagnostic service for … the Microsoft Services infrastructure and be responsible for corresponding problem management and resolution. To monitor, and report on the service quality and operational resilience of the Microsoft Services infrastructure using appropriate management tools and techniques. To assist with risk assessment and business continuity planning for the Microsoft services infrastructure and ensure all service deployments are resilient. More ❯

cloud environment. To ensure that the Microsoft services infrastructure is configured, implemented and managed in accordance with accepted technical and operational standards. To contribute to the design, implementation and management of the virtualised Microsoft services architecture. To drive automation of the implementation, maintenance and alerting of the Microsoft services environment. To provide a fault analysis and diagnostic service for … the Microsoft Services infrastructure and be responsible for corresponding problem management and resolution. To monitor, and report on the service quality and operational resilience of the Microsoft Services infrastructure using appropriate management tools and techniques. To assist with risk assessment and business continuity planning for the Microsoft services infrastructure and ensure all service deployments are resilient. More ❯

house. Key Responsibilities: Lead and develop a high-performing digital support team with a strong focus on performance and retention Define and manage support strategies , including SLAs, incident and problem management, escalation paths, disaster recovery, and tooling Champion customer-first principles to ensure digital systems deliver seamless, reliable experiences Oversee platform performance using metrics such as Page Load … and the software delivery lifecycle Proven expertise in supporting a wide array of technologies including: Web and mobile apps APIs and integrations Customer data platforms Strong leadership and people management skills, with the ability to build and inspire high-performing teams Experience working with external vendors and internal stakeholders to deliver against complex support models Exceptional analytical, problem More ❯

The Role This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals. Key responsibilities include managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support. You will collaborate with clinical and administrative teams to review … system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability to More ❯

Are you experienced in IT Service Management as the receiver of services from 3rd party suppliers? Do you have a demonstrable background in ensuring the delivery of quality and high-availability IT Services within a multi-sourced environment? If so, apply now for this excellent new permanent role. Our client, an end-user driven by a need for exceptionally … service are maintained Act as key point of contact for vendors and suppliers to monitor services and KPIs and ensure provision within SLAs Active participation in Major Incident and Problem Management activities, leading communications for all planned and unplanned outages Monitoring customer satisfaction, proactively addressing under-performance Support of all major IT changes and their impact on the … have the following skills and experience: Practical experience of working in an ITIL environment Ensuring the quality delivery of IT Services using 3rd party suppliers Effective engagement and relationship management with key internal stakeholders and external suppliers Proactive approach to continuous improvement The role will offer the opportunity to apply your knowledge and experience in an environment which is More ❯

by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first … the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first … the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant … in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products More ❯

a pivotal role in actively supporting the bank’s DC infrastructure, ensuring operational success, and mentoring other team members. Key Responsibilities: • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. • Responsible Financial Budgeting for all on-premises … hosted services. • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Capacity management including power, floor space and assisting with forecasting loadings. • Change management approval site level responsibility. • Support the CTO team with Incident and problem management. … Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. • Assist with monthly reporting on DC power usage (subject to usage availability More ❯

adhere QA delivery of services against defined ePos standards Impact assess changes to the ePos solutions Attend governance meetings QBR's Responsible for assuring ePos changes through the change management process Co-ordinate the business continuity planning and regular DR Activities. Ensure that Audit points relating to POS are actioned within agreed timelines supporting with providing appropriate evidence. Technical … cost and/or time Review all RFCs and changes pertaining to the ePos landscape as part of Primark's Change Control process Support technical teams during Incident and Problem management activities Manage risk identification and risk mitigation strategies associated with the architecture Carry out Regular reviews of outstanding defects with 3rd parties, service, business stakeholders and ensure … and ability to escalate when necessary Flexibility when it comes to supporting new technologies and a fast learner Proficient in creating and maintaining documentation with attention to detail Excellent problem-solving skills Highly motivated and supportive/team player with a strong service ethic Ready? Good - because we can't wait to see what you can offer. You'll More ❯

requests within trading systems and platforms. Analyze order routing, trade flow, and post-trade issues. Manage team communications to ensure timely request resolution with proper prioritization. Follow incident and problem management procedures, identify trends. Assist with product testing and project initiatives. Support London operations from 7am to 6pm, working within a shift rota. Participate in 'follow the sun … readiness. Occasional weekend work during major upgrades or out-of-hours testing. Experience and Competencies Essential: Hands-on support experience with trading platforms in financial institutions. Leadership and team management skills, preferably in Front Office support. Excellent knowledge of the FIX protocol. Understanding of industry-standard algorithms like VWAP, TWAP, IS, POV. Support experience in Linux environments. Knowledge of … managing cloud infrastructure (AWS, Azure, GCP). Knowledge of DevOps practices, CI/CD, IaC, automated testing. Experience with Docker, Kubernetes. Familiarity with message-based architectures. Knowledge of Order Management Systems (buy-side or sell-side). Experience with monitoring tools like ITRS. Job Band & Level: Manager, 7 We encourage candidates who may not meet every requirement to apply More ❯

infrastructure continues to support the business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using software and hardware like SolarWinds, Microsoft 365 Admin, Citrix, Control Up, VMware, Hyper V, Meraki SD-Wan & Wi-Fi, HP Aurba & Cisco switches plus … Windows Server OS. Create and maintain documentation. Continuously develop technical knowledge on established and emerging infrastructure technologies. Manage multiple infrastructure projects. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people More ❯

the resolution of recurrent issues. You will identify ways to proactively reduce requests through automation, documentation, and process improvement. You will set high standards for issue handling, escalation and problem management across the organization and guide the team with metrics and goals that clearly measure their success. You will work alongside a group of leaders to define the More ❯

about the values and culture that are the foundations of our business. 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active More ❯

setup, service catalog, workflow administration, reporting, and integrating modules like Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalo More ❯

We're Hiring: Asset & Configuration Manager Location:Birmingham or Shoreham (Hybrid) Salary:Up to £60,000 depending on experience Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence? Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT … up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real-time tracking What You'll Bring: Strong Understanding of ITIL (v4 preferred … Deep familiarity with the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with More ❯

Consultancy Salary: £55,000-£65,000 DOE Overview: We are seeking an experienced Technical Project Manager with a strong consultancy background to lead and deliver complex Identity and Access Management (IAM) projects across enterprise-level environments. This role will involve managing change and risk frameworks, coordinating with internal and external stakeholders, and ensuring alignment with best practices (ITIL) and … compliance with regulatory requirements (e.g., GDPR, SOX). Key Responsibilities: Lead the change management strategy for IAM implementations across enterprise systems, ensuring minimal disruption and maximum adoption. Assess and mitigate risks associated with access management changes, ensuring secure, compliant, and effective solutions. Create and maintain risk registers, define controls, and track mitigation effectiveness through regular reporting. Develop and … manage change management frameworks aligned with ITIL best practices to support technology and business transformation. Collaborate with technical and non-technical stakeholders to evaluate change impacts and secure alignment across business units. Monitor and ensure ongoing compliance with security policies, standards, and regulatory frameworks such as GDPR and SOX. Deliver risk assessments and change impact analyses to senior management More ❯

Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to identify root causes More ❯

taking proactive ownership to avoid service impacts and identify security incidents. Communicate any potential delays on high-priority tasks along with proposed mitigation plans. Other responsibilities; Solutions Design Security Management Incident and Problem Management Change and Release Management Capacity and Availability Management IT Service Continuity Management Project Management Closing Date: Monday 30th of More ❯

to improve support operations Cloud Support Engineer skills, traits, and experience: Proven experience in a third-line support or cloud ops role Strong hands-on knowledge of Azure resource management and monitoring Advanced SQL for data analysis and issue resolution Proficiency with C# for scripting, debugging and tool creation Good understanding of app troubleshooting across infrastructure and DB layers … Insights, or similar platforms Experience supporting B2B cloud platforms Experience with CI/CD (Azure DevOps, Terraform) Exposure to other cloud environments (AWS, GCP, hybrid) ITIL-aligned incident and problem management processes Support Engineer rewards: A base salary circa 65-70k Private Medical Pension EAP Hybrid working Dynamic environment Overly generous benefits Certus Recruitment Group is a More ❯

Constantly improving all our processes and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes … critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at their root, stepping back to More ❯

Technologies: ISTQB ITIL test environment JIRA Confluence Tempo Atlassian Documentum incident and problem management configuration management Release Management Are you a certified Configuration Manager looking for a new contract opportunity working in a fantastic team for a large European client? Please get in touch for further details. Essential experience required: Proven experience in Test environment management where environments were shared across multiple projects and maintenance activities. Experience using incidents and problem management processes. Working experience with Atlassian products (Jira, Confluence, Tempo). Experience with Document and Content management systems (Documentum). Experience in multicultural and multilingual IT operations departments Knowledge of ISTQB. Role-specific skills, competencies & responsibilities : Strong organizational and communication skills. … successful completion of releases & changes. Work closely with various IT teams to ensure a timely completion of releases & changes in the test environments. Follow up on incidents and problems management activities related to test environments. Prepare and maintain the calendar of test releases and communicate it to IT operations teams. Participate in Continual Service Improvement (CSI) ITIL lifecycle phase. More ❯

teams, and suppliers Report on progress, risks, and dependencies Experience delivering cross-functional tech and ops projects Strong grasp of project methodologies and governance Confident communicator with senior stakeholder management experience Additional Information Be first to hear about new opportunities with job alerts direct to your inbox. Email address: please specify Role type : Please select all that apply: All … roles, Agile, Analysts, Architects, Business Change, Consultant, Database & Reporting, Development, DevOps, ERP, Incident Management, IT Support, Networking, Problem Management, Product, Project Management, Quality Assurance, Security More ❯