26 to 50 of 95 Problem Management Jobs in England

Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape Responsibilities will be :- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/client approved ticketing platform. Partner with the client to update documentation … requests, relating to cases and/or applications in scope. Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request. Problem Management: Track, record, and process recurring tickets. Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will ...

Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches ...

alarms, ensuring prompt resolution within SLAs. Nurture strong internal and external relationships, delivering the best possible service to our client and customers. Contribute to problem management, raising, and managing problem cases to resolution. Maintain and update the Knowledge Base articles to support the team and ensure … squad and chapter. What you bring to the table: Telecommunication industy background. Proactive approach in identifying and recommending process improvements. Strong understanding of Event Management and ability to effectively prioritise and categorise events. Proficiency in incident and problem management, change management, and release & deployment management. Familiarity ...

ITSM and ITOM modules. This role will play a key part in designing, implementing, and optimising ServiceNow to support enterprise IT operations and service management processes. We are looking for someone who can lead implementations, shape architecture, and engage with stakeholders at both technical and operational levels. Key Responsibilities … ServiceNow implementation with a focus on ITSM and ITOM Design and configure ITSM processes including: Incident Management Problem Management Change Management Request Fulfilment CMDB design and governance Implement ITOM capabilities including: Discovery Service Mapping Event Management Infrastructure visibility and monitoring integrations Work with clients ...

changes, ensuring impacts are understood, risks managed, and end-to-end testing completed prior to production. Lead and participate in Major Incident and Problem Management, including 24/7 rota cover, working closely with Product Group, Service Quality, IT Operations, and suppliers. Ensure clear, timely communication of service … events and outages through established service management processes. Drive continuous service improvement through the creation and management of Continuous Service Improvement Plans. Manage supplier performance, including SaaS providers, ensuring contractual obligations, service reviews, and change control processes are met. Oversee vulnerability management, knowledge management, and problem ...

improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which an apprentice … Saturday, 31st January 2026 Start Date Monday, 14th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

person. Key Objectives and Responsibilities As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: Service delivery & customer success Proactive, regular conversations with customers about performance and outcomes, not just reacting … tickets. Service level, incident & problem management Clear ownership of service levels, incident and problem management, and change/configuration management. Product feedback & continual service improvement Turning customer feedback (bugs, improvements, feature requests) into a structured pipeline for Product and Engineering. Commercial support & expansion Identifying cross-sell ...

Incident and Problem Manager Birmingham - Hybrid (2 - 3 days a week) £70,000 - £75,000 + Bonus Our client is a global leader in consumer services, they are looking for an Incident and Problem Manager to take ownership of major incident response and problem management across … global environment as the central point of coordination. You'll need to have previous experience leading processes from end to end and embedding problem management practices. You'll also need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

clients and senior internal stakeholders. * Able to develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. * Relationship management - will manage the technical relationships with vendors, third parties and the wider Capgemini. * Solution Delivery - will ensure solution delivery is performed according to agreed … specification. * Technical problem management - will own technical problem management and resolution relevant to the solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary Interfaces: Security Service Manager, Service Delivery Manager, Service Improvement Manager ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future ...

Technical Operations Manager - Service & Environment Management - Farnborough, Hampshire (2 days per week on site) - £450-£500 per day inside IR35 I am working with an exclusive client within Financial Services who are looking for a IT Technical Operations Manager who will be responsible for analyzing, documenting, and improving business … service processes across the organization. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management , particularly in Windows-based infrastructures , supporting controlled deployments, environment readiness, and operational stability. ...

with both internal and external stakeholders is essential to raise awareness about cyber security issues and strategies. You will provide regular updates to senior management and non-technical staff, ensuring they are informed about critical security matters and preventive measures. Collaboration is key in this role, as you will … landscape of healthcare and technology. Teamwork is a vital aspect of our working culture, as we understand that collaboration often leads to more effective problem-solving and higher-quality outcomes. We encourage our team members to work together, share responsibilities, and leverage each other's strengths to achieve ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

creative and digital entertainment sector. This role will play a critical part in leading global ITSM operations, driving service excellence across Change, Incident, and Problem Management, and acting as a senior escalation point within a complex, fast-paced, international environment. Key Responsibilities Lead global ITSM operations across Change … Problem, and Incident Management practices, ensuring consistent and effective service delivery. Act as a primary escalation point for critical incidents and complex problems, providing calm, decisive leadership during high-impact situations. Build, guide, and develop the ITSM team through strategic hiring, mentoring, targeted training , and effective workload allocation. ...

support engineer works closely with resolver teams, contributes to knowledge sharing, and supports the stability and improvement of IT services. Key Responsibilities Incident & Request Management Take ownership of tickets escalated from 1st Line, ensuring thorough diagnosis and resolution within SLA. Troubleshoot more complex technical issues across hardware, software, networking … teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing of defective components. Maintain accurate ...

role ensures network reliability, security, compliance, and alignment with wider business and digital transformation objectives. You will establish governance frameworks, performance standards, and vendor management structures that enable high-performing, secure, and cost-efficient network operations across the organisation. Key Responsibilities Governance & Framework Develop and maintain the Network Service … policies. Define network policies, standards, SLAs, KPIs, and reporting mechanisms. Chair service review boards and governance forums to drive accountability and transparency. Service Performance Management Monitor and report on service performance, SLA compliance, and incident trends. Drive continual service improvement initiatives to enhance availability and end-user experience. Oversee ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

reviewing estimates and schedules, and identifying Your skills and experiences: Essential: Good experience in design, development, test and release of Information Systems Incident and problem management Stakeholder management – influences local organisation, customers, supplier, partners and peers Knowledge and experience of working within architecture frameworks such as TOGAF ...

across Microsoft technologies Lead, support, and mentor Service Desk Engineers (1st/2nd Line) Ensure incidents and service requests are resolved within SLA Own problem management and root cause analysis Assist with onboarding new clients and service transitions Maintain accurate documentation and knowledge base articles Work in line … knowledge (DNS, DHCP, TCP/IP) Skills & Experience Proven experience working inMSP environment Comfortable leading by example and supporting junior engineers Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Experience working to ITIL processes (Incident, Problem, Change) ITIL certification desirable but not essential Whats ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents ...

logged, acknowledged, and resolved in an efficient manner by taking ownership and ensuring resolution within set measures/KPI`s. Provide incident and problem management using service management tools and keeping our customers up to date with all their requests and incidents. Ensure daily/weekly checklists … within the business and within the technology department to ensure colleagues are supported throughout the lifecycle of Incidents/requests and changes. Provide stakeholder management to support the Service Desk for projects/escalations. The Person In your dream role, you`ll also receive: Bonus: Our discretionary annual bonus ...

Responsibilities: Automation Development : Identify inefficiencies and build automation solutions using tools like PowerShell, Python, and Bash to streamline operations and reduce manual effort. Incident & Problem Management : Automate detection, triage, and resolution processes, and contribute to root cause analysis with preventive automation. Change & Configuration Management : Design automated workflows … infrastructure stability. Familiar with ITIL best practices for structured operations. Expertise in Active Directory Familiarity with Windows Server and Microsoft OS troubleshooting A problem solver, innovator, and collaborator who thrives under pressure. Package & Benefits: Up to £55k basic salary Generous annual leave, including an extra day off for your ...