26 to 50 of 71 Problem Management Jobs in England

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

to run smooth IT Services ROLESANDRESPONSIBILITIES Business as usual oMonitoring of Alerts, replication and review of IS issues. o2ndand 3rdline incident and Service request management. oRoot cause analysis and problem management. oActive directory, DNS, DHCP, File and print services administration and management. oSupported OpCos IT service administration and management. o2nd& 3rdline support for all Wintel, AD, DNS, DHCP, RSA … Certificate Authority, RDWEB, Trillex EPO, Encryption and all services etc. oAzure AD Connect and ADFS administration and management oPerimeter Services & WAN/LAN implementation and support oForti manager and Analyzer administration and management. oVoice (Mitel cloud PBX) administration. oProcess and technical Documentation. oCloud Services administration and management (AWS workspace, O365 License allocation, O365, EMS, SharePoint, MS Team and … Intune Administration etc.) oVMWare & vCenter support, installation, management and maintenance. oVeeam Backup/restore administration oHardware configuration review and sizing for servers and storages. oNimble San and Thecus NAS Support, management and maintenance. oFTP, Lotus notes client support oSystem center configuration management oApple business manager and mobile device management using Intune. oKey management services oAtlassian More ❯

This role will manage our Woking Campus. The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

Backup/Storage Engineer Description As a site based Backup/Storage Engineer, you will be responsible for the proactive and reactive maintenance and management of the backup infrastructure ensuring service levels are maintained and that the backup infrastructure is robust and available. The role will require a strong work ethic and a flexible, pragmatic approach to working. The … Investigate and resolve backup failures and issues. Production and review of daily reports and addressing backup failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform Root Cause Analysis where appropriate, propose and implement long-term fixes. Log hardware … calls with vendor for any failed infrastructure. Proactive management and maintenance of the backup infrastructure. Support the development of backup strategies in alignment with business requirements. Document and maintain backup and recovery procedures. Hardware Management of Storage/Backup Platforms. Storage Monitoring and Management. Skills and Qualifications Knowledge of backup and recovery technologies. Knowledge of NetBackup (All versions More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll … problems for our customers in tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution of critical and strategic customer … strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information to a wide audience at all levels. Capable More ❯

small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll … problems for our customers in tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution of critical and strategic customer … strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information to a wide audience at all levels. Capable More ❯

ESXi, vCenter) Hands-on expertise with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing … automation or scripting for routine maintenance tasks ITIL Foundation or equivalent service management certification Due to the highly-secure nature of the projects you will be involved with, you must be eligible to work in the UK and be eligible to undergo and maintain UK government DV Clearance. Who is MASS? MASS is an independent, global technology company, trusted More ❯

to design standards and patterns as part of the Enterprise Architecture governance group. Supporting projects and product enhancements throughout the entire development and delivery lifecycle. Assisting with incident and problem management, root cause analysis, and defining long-term solutions. Working closely with engineering teams to encourage continuous improvement across development, build, test, and maintenance processes. Autonomy Works independently … seeking guidance only in the most complex situations. Problem Solving Solves unique, complex problems with broad impact on the business. Cross-Team Interaction Collaborates with teams across the business at all levels. Project Involvement May lead projects or project workstreams and hold accountability for ongoing initiatives or objectives. Responsible for solution design across assigned projects, covering multiple applications and … the ability to work autonomously when required. Success in fast-paced and rapidly evolving environments. Self-motivated and goal-oriented, with strong ownership of assigned tasks. Strong analytical and problem-solving abilities. Desirable Experience within the Financial Services sector (preferred but not essential). Familiarity with multiple architecture frameworks. Experience with multiple cloud technologies. More ❯

of the Network, Telecommunications and Network Security devices and environments to ensure the integrity of the environments and to maximise performance for end users. Ensures that effective Incident and problem management processes are followed and are actively manages calls in accordance with SLA's, utilising escalation processes both internal and external when required. Follows the change control process … and using basics of Cisco ISE Telephony Technologies Network Security utilising IPS/IDS technologies Network Circuits, switch support and development requiring excellent Layer 2 and 3 skills Network management tools including PRTG and Cisco Catalyst Centre. Network Routing Protocols Remote Access Solutions MPLS VLANs TCP/IP VPNs Person Specification Qualifications Essential Educated to Degree standard or equivalent … experience in producing a range of documentation and reports i.e. Technical Documents, Standard Operating Procedures and Key Decision Documents. Desirable Work experience in an NHS environment Experience of Project management and leading on work packages Skills Essential Ability to work under pressure and meet deadlines Good organisation and planning skills Good technical skills in one or more of the More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL's) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

File Sync , DFS , and virtualisation technologies . Implement and maintain Azure Application Gateway , Load Balancers , and App Service Plans to deliver secure, high-performing, scalable services. Lead incident and problem management , acting as an escalation point for complex issues and driving root cause analysis. Support and improve backup, disaster recovery, and business continuity solutions across hybrid platforms. Automate More ❯

security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience with incident and problem management. ITIL V3 Foundation qualification (or equivalent). Excellent communication, organisational, and troubleshooting skills. Ability to work collaboratively across teams and manage external stakeholders. Experience within financial services is More ❯

security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience with incident and problem management. ITIL V3 Foundation qualification (or equivalent). Excellent communication, organisational, and troubleshooting skills. Ability to work collaboratively across teams and manage external stakeholders. Experience within financial services is More ❯

National IT Manager. Recommends workarounds or additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements and existing functionality operate … levels Be keen to take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting £31,335 rising to More ❯

contributing to strategic design and transformation projects. This role offers broad exposure to diverse technologies and providers. The ideal candidate combines strong technical skills, a security-first mindset, solid problem-solving abilities, and the confidence to contribute to design discussions and ongoing service improvements. Your responsibilities in the role Provide 3rd line technical support for infrastructure services, ensuring operational … stability and performance. Support the design and implementation of infrastructure solutions, contributing best practice and operational insight. Lead and assist with problem management, including patching, configuration changes, and service restoration. Contribute to the strategic development of IT infrastructure through research, testing, and PoC activities. Manage the deployment, release, and transition of IT services, adhering to established change control … supporting the organisation's security accreditations. Liaise effectively with internal teams, users, and external service providers, ensuring high levels of service delivery. Maintain accurate documentation and promote effective knowledge management practices. Essential Qualifications Strong experience in Microsoft Azure infrastructure and services. Proven track record in supporting and managing infrastructure environments (on-premise and cloud). Ability to provide senior More ❯

contributing to strategic design and transformation projects. This role offers broad exposure to diverse technologies and providers. The ideal candidate combines strong technical skills, a security-first mindset, solid problem-solving abilities, and the confidence to contribute to design discussions and ongoing service improvements. Your responsibilities in the role Provide 3rd line technical support for infrastructure services, ensuring operational … stability and performance. Support the design and implementation of infrastructure solutions, contributing best practice and operational insight. Lead and assist with problem management, including patching, configuration changes, and service restoration. Contribute to the strategic development of IT infrastructure through research, testing, and PoC activities. Manage the deployment, release, and transition of IT services, adhering to established change control … supporting the organisation's security accreditations. Liaise effectively with internal teams, users, and external service providers, ensuring high levels of service delivery. Maintain accurate documentation and promote effective knowledge management practices. Essential Qualifications Strong experience in Microsoft Azure infrastructure and services. Proven track record in supporting and managing infrastructure environments (on-premise and cloud). Ability to provide senior More ❯

and refreshes. Lead complex technical projects from design through implementation. Manage remote access solutions and wireless network performance. Develop and maintain system documentation and participate in change, incident, and problem management processes. What They Are Looking For Minimum 5 years' experience in network engineering within enterprise environments. Expert knowledge of Cisco or equivalent platforms, including BGP, OSPF, VLANs … of network security principles, firewalls (e.g., Palo Alto, Cisco ASA), VPNs, and segmentation. Experience with enterprise Wi-Fi design and troubleshooting (Aruba, Cisco, or similar). Excellent communication and problem-solving skills. Preferred: Bachelor's degree in Computer Science or related field. Experience with SD-WAN, network automation (Python, Ansible, Terraform), and monitoring tools (SolarWinds, ThousandEyes). Familiarity with More ❯

Applications Manager South Coast £50,000 Per Annum + Benefits We're looking for an experienced Applications Manager to lead the management and continuous improvement of core business applications. This hands-on leadership role combines technical expertise with team development, ensuring applications remain secure, reliable, and aligned with evolving business needs. You'll lead a team of Application Support … seamless change, and ongoing optimisation across the application estate. Key Responsibilities Manage the full lifecycle of business applications. Oversee 2nd & 3rd line support, upgrades, fixes, and enhancements. Drive proactive problem management and continuous improvement. Lead, coach, and develop a high-performing support team. Build strong relationships with stakeholders and suppliers. Ensure compliance, resilience, and effective documentation. What You More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

playbooks, scripts, and automation workflows to enhance SOC efficiency. Track and coordinate upgrades and lifecycle refreshes of SOC tools in line with end-of-support timelines. Collaborate with Information Management (IM) teams to recover from service disruptions and enhance tool performance. Provide expert input at incident and problem management meetings, supporting remediation and recovery efforts. Contribute to More ❯

design standards and patterns, and form part of the governing body of Enterprise Architecture Supporting Projects and Product Enhancements throughout the development and delivery lifecycle Assisting in Incident/Problem management, Root Cause Analysis and definition of solutions Working closely with the engineering team(s) – encouraging continuous improvement in the development, build, test and maintenance of the system … and independent – thrives in cross-functional teams and works autonomously. Adaptable and resilient – comfortable in fast-paced, evolving environments. Self-driven and accountable – takes ownership and delivers results. Analytical problem-solver – sharp thinking and solution-oriented approach. So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up More ❯