26 to 50 of 77 Problem Management Jobs in England

Want to come and be a part of it? In this role, you will be responsible for shaping, embedding and governing a consistent Service Management Framework that ensures services are delivered efficiently, reliably and in line with organisational expectations. You will lead our continual service improvement approach, driving measurable … governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

maternity IT team, become an expert in the maternity IT system and key point of reference for clinical users and IT for incident and problem management, release management, development, and configuration change request.Assist the lead digital midwife to coordinate and integrate into clinical care the various facets … implementation including clinical requirements, IT helpdesk support, network support, senior management and risk management.Support the specialty's clinical and managerial teams in the development of new local reporting and monitoring tools.Assist with training of staff in small groups or on a one to one basis.As an ambassador ...

operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities: Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward … hardware Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution Knowledge of networking and structured cabling technologies Familiarity with service management disciplines including Incident, Change, and Problem Management Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW) Strong stakeholder management ...

Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage and escalation … major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through ...

Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage and escalation … major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through ...

hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What … operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications ...

enterprise identity platforms (eg, Azure AD/Entra ID, iSeries, ADFS, etc). Deliver authentication patterns: OIDC/OAuth2, SAML2, Kerberos/LDAP, session management, token lifecycle. Integrate apps with enterprise IAM/SSO platforms (AD, ADLDS, ADFS, Entra). Integrate MFA with applications using standards and protocols (SAML … articles; contribute to operational readiness Support audits and control testing; evidence compliance with security and regulatory requirements. Participate in on-call/incident response, problem management, and continuous improvement. Essential Skills Knowledge of Multi-Factor Authentication/Passwordless Authentication technology is required. Strong hands-on experience with federated ...

Code (Terraform or Bicep) Owning complex incidents, changes and escalations across customer environments Driving improvements in automation, security and platform consistency Supporting vulnerability management and security configuration across cloud environments Drive observability across cloud services using Azure Monitor, Log Analytics and application insights Acting as a technical escalation point … Docker, Azure Container Apps) Strong scripting capability (PowerShell essential) Comfortable working across Windows and basic Linux environments Experience working within structured environments (incident, change, problem management) Nice to haves: Familiarity with vulnerability management and security configuration across cloud environments whilst implementing security best practices utilising MS Defender ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

ITIL Change & Problem Manager (Bradford, West Yorkshire) Salary: £51,000 + bonus + benefits Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change … problem management, bring structure to root cause analysis, and turn learning into measura click apply for full job details ...

resolutions in the ITSM tool. Support the onboarding and training of new team members. Identify trends in incidents and escalate recurring issues to Problem Management or relevant support teams. Assist in maintaining the knowledge base and service desk procedures. Contribute to service improvement initiatives and support the implementation … service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge of common enterprise technologies (e.g. ...

Coforge are seeking “ Deskside Support Engineer ” with the following skill-set: Mandatory Skills Windows 11 MECM (SCCM) Intune Office 365 (O365) ITIL Problem Management ServiceNow Application Deployment Hardware Repair Position Overview We are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join … printer and meeting room support. 6. Documentation Create and maintain detailed technical documentation, SOPs, and knowledge base articles. Key Skills & Competencies Strong troubleshooting and problem-solving skills Excellent communication and stakeholder management Ability to work in a fast-paced, user-facing environment Attention to detail and adherence ...

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems … Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving ...

staging, and production environments Implement Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or equivalent Drive best practices for environment consistency, configuration management, and release governance Cyber Security & Compliance Ensure infrastructure is secure by design, incorporating system hardening and access controls Manage vulnerability remediation, patching strategies … messaging systems (PostgreSQL, RabbitMQ) Exposure to monitoring and observability tools (e.g., Prometheus, Grafana) Strong understanding of cyber security best practices, patching, and vulnerability management Ability to produce clear technical documentation and communicate with both technical and non-technical stakeholders Desirable Experience working in industrial, manufacturing, or logistics environments Knowledge ...

desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level … agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience ...

successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major incident management and escalations across UCC services Drive continuous service improvement and reduce recurring issues Maintain accurate documentation to support compliance and audit requirements Mentor L1/ ...

exciting opportunity to join a forward-looking ICT Team delivering quality system solutions to a Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … Service The successful candidate will have relevant knowledge of System portfolio Management. This would cover areas such as System Administration, procurement and contract management, user training, Change Management process and projects. Technical knowledge of system configuration, incident and problem management would also be relevant. You will ...