76 to 100 of 111 Problem Management Jobs in England

desktop environments, including application delivery and packaging (streaming, sequencing, isolation). Collaborate with project managers, architects, and infrastructure teams to deliver aligned, well-governed outcomes. Ensure adherence to change management and configuration control policies. Essential: Specialist knowledge of the Citrix product suite (Virtual Apps & Desktops, NetScaler). Hands-on experience with Ivanti User Workspace Manager . Proven track record … skills across hardware, security, and application domains. Excellent working knowledge of Windows 10/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office 365 integration. ITIL Foundation certification. Senior Workspace Engineer Due to the volume of applications received for positions, it will More ❯

network and security solutions Configure, maintain and troubleshoot routers, switches, firewalls and load balancers Implement authorised infrastructure changes and participate in CABs Conduct root cause analysis and contribute to problem management Produce clear technical documentation, including SOWs and design artefacts Support internal projects and continuous improvement initiatives Provide on-call technical support when required Stay current with emerging … troubleshooting complex multi-site network issues Professional certifications such as CCNA/CCNP, CCSA or PCNSA preferred Familiarity with ITIL frameworks and multi-client service environments Excellent communication and problem-solving skills Experience with automation or scripting (Python, Ansible) advantageous Why join? Fully remote working (UK-based) Outside IR35 contract Opportunity to deliver critical network security projects across diverse More ❯

implement, and maintain solutions within the Microsoft Technical Stack Collaborate with stakeholders to devise improvements to their teams' processes using Power Platforms and automation Assist with IT Change and Problem Management following ITIL v4 guidelines, leveraging advanced troubleshooting and problem-solving skills Support IT governance, ensuring security best practices and disaster recovery plans are followed, and raise More ❯

there will be times when you’ll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL’s) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2nd Line Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software, and network problems. Document solutions and update knowledge base for … Windows Networking LAN, WAN, VPN and Wireless Active Directory Antivirus Office 365 administration Networking (TCP/IP, DNS, DHCP) Firewalls (NAT/PAT/ACL's) Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., Microsoft, CompTIA Network+) are desirable. For more information apply today More ❯

areas such as servers, end clients, cloud services, etc. Primary Responsibilities • Support the Project team with all technical activities within planned timeframes and ensuring that project governance is followed. • Management and troubleshooting of incidents relating to: o Active Directory including Group Policy o Windows Server environment o Telephony and related infrastructure including Contact Centre and Call Recording applications • Working … and infrastructure. Skills, Competencies & Personal Qualities • Strong Infrastructure and end user support skills and experience • Contribute with ideas and suggestions on continuous service improvement • Strong experience of incident and problem management including 3rd party service providers • ITIL V3 Foundation qualified • Must be able to work collaboratively with a range of colleagues both in the wider organisation, and with More ❯

auto-healing - Python, shell scripting, Java scripts. Developing custom services - monitoring. Experience with logging, monitoring, and event detection on cloud or distributed platforms. ITIL - Incident/Change, proficient in problem management - blameless postmortems, findings, applying permanent fixes, documentation for lessons learned. Technical operations: application support, stability, reliability and resiliency experience. DevOps, Ansible, Terraform, Docker, AWS (Atlas), Jenkins CI More ❯

a strong track record of managing testing teams and environments, and you're p assionate about driving quality and efficiency. Your toolkit includes a deep understanding of defect lifecycle management, test planning, execution, and reporting . You're confident working with test management tools and have a working knowledge of SQL . Ideally, you've also had exposure … our users receive outstanding service. Key Responsibilities Summary Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and … service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

and feature testing including Vulnerability scans and base staging configuration. Deployment Standards Documentation Providing training for Solution/Product overviews and configuration training to support teams for BAU implementation, Problem Management and monitoring. Providing both Training documentation, Video and Instructor Led Training Sessions internally. Providing routine Reports or assist teams to enable the gathering of reporting on system … highly desirable. Youll be proficient in UC VOICE, Cisco Servers, VMware, Windows Server, VEEAM, Synology, SIP, G711alaw, Cisco CUBE SBCs, Gateways, and modems. Well need you to have strong problem-solving abilities for complex security issues. Excellent interpersonal skills; ability to explain technical concepts to non-technical audiences. Youll have experience in leading and mentoring technical teams. Whats in More ❯

and feature testing including Vulnerability scans and base staging configuration. Deployment Standards Documentation Providing training for Solution/Product overviews and configuration training to support teams for BAU implementation, Problem Management and monitoring. Providing both Training documentation, Video and Instructor Led Training Sessions internally. Providing routine Reports or assist teams to enable the gathering of reporting on system … highly desirable. Youll be proficient in UC VOICE, Cisco Servers, VMware, Windows Server, VEEAM, Synology, SIP, G711alaw, Cisco CUBE SBCs, Gateways, and modems. Well need you to have strong problem-solving abilities for complex security issues. Excellent interpersonal skills; ability to explain technical concepts to non-technical audiences. Youll have experience in leading and mentoring technical teams. Whats in More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems Incident and problem management Provide exceptional service support to the business Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures Install, maintain, and support … new applications Desirable skills: Understanding of ITIL framework Good organisational, time management and prioritisation skills Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) The ability to communicate confidently and clearly to customers both face to face and over the telephone Willingness to travel as required to other company sites for … the purpose of onsite support Excellent problem-solving and analytical skills Ability to work in a fast-paced and dynamic environment Works within the team and assists others, where required, to achieve a common goal Works proactively to resolve issues Process driven and organised/attention to detail with a strong ability to prioritise workload Remains calm and clear More ❯

Lead the implementation and embedding of new approach across CMCs technology teams Establish best practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, root cause analysis, lessons learnt and post actions Champion stability and resilience across the trading … languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously as well as collaboratively within a team setting Proficiency More ❯

admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong communication skills across More ❯

development, and coordinate product delivery across multiple teams. You'll track performance, evaluate success, and work with suppliers to maximise value. What skills, knowledge and experience will you need? Problem Management - You can anticipate and prevent problems by seeing the bigger picture, using lateral thinking to break down issues and identify root causes. Relationship Management - You can More ❯

known UK business is looking to hire a Risk and Disaster Recovery specialist. The successful candidate will be responsible for developing and executing an IT disaster recovery (including risk management strategy) for enterprise infrastructure. You will also plan for ongoing maintenance. You will also ensure our clients IT infrastructure and services remain resilient and recoverable in the event of … disruption. In depth expertise in ITIL frameworks is essential. Previous experience in disaster recovery planning and risk management is also essential. The ability to work closely with business, technical and vendor stakeholders. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Define/maintain IT disaster recovery framework ensuring alignment with business continuity objectives. Conduct … ITIL best practices for risk and recovery management. Collaborate with service owners, dept. heads and vendors to ensure new DR processes are built into future designs. Advise incident and problem management teams in identifying risk-related root causes. Advise stakeholders with regular reporting on risk exposure, Disaster Recovery readiness and general performance. Skills & Experience required: Proven and in More ❯

and Ethernet. Someone who has previous experience of running deep investigations including elements at the Distribution level (routers, switches, NTE, CPE etc) and is used to managing major incidents, problem management and being part of CAB meetings. A Degree qualification in a technology discipline e.g. Computer Science, Networks, IT is desirable and a qualification such as CCNA or … Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work More ❯

and Ethernet. Someone who has previous experience of running deep investigations including elements at the Distribution level (routers, switches, NTE, CPE etc) and is used to managing major incidents, problem management and being part of CAB meetings. A Degree qualification in a technology discipline e.g. Computer Science, Networks, IT is desirable and a qualification such as CCNA or … Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work More ❯

Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills can be provided: Experience in the installation, configuration … complex requirements, specifically measuring performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. The service needs to be delivered … by personnel holding a valid Security Clearance (SC) Competency in MS Office Suite. Desirable skills, qualifications and experience Support live services. Support Incident investigations. Support Problem Management. Support Change Management. Support Defect Management CentOS/RedHat experience - underpins some applications. If this is the role for you please submit your CV at your earliest convenience. More ❯

automated deployment strategies. Handle service requests from the Service Desk and other delivery teams. Diagnose and resolve moderately complex technical issues. Ensure continuous delivery of IT services through effective problem management. Qualification & Experience Educated to A Level, NVQ Level 3, BTEC, or equivalent in ICT. Demonstrable experience with virtualization technologies and Windows Server environments Strong knowledge of Azure Software More ❯