76 to 100 of 381 Problem Management Jobs in England

operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross‐functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the frameworks, governance, tooling … ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support ...

secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts … teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet ...

CentersConstantly improving all our processes and procedures. We believe there is nothing we cannot improveAssisting & managing relationships with external vendors & contractorsLiaising with internal teams & management groupsEnsuring we adhere to and exceed local Health & Safety standards in all our Data CentersCreating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changesAssisting in implementing service methodologies including incident management, problem management, change management and capacity managementA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

products, content and services millions of people love. And we do it all right here at Sky. Team overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team provides … trends, identify opportunities to reduce service impact, work with stakeholders to improve detection and restore times, support service readiness activities, and partner closely with Problem Management to prevent repeat issues. The team operates across a diverse technology estate spanning customer-facing products, television services, sales and service platforms ...

products, content and services millions of people love. And we do it all right here at Sky. Team Overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team provides … trends, identify opportunities to reduce service impact, work with stakeholders to improve detection and restore times, support service readiness activities, and partner closely with Problem Management to prevent repeat issues. The team operates across a diverse technology estate spanning customer-facing products, television services, sales and service platforms ...

activities to enhance overall service delivery.In this role, You willUnderstand functional requirements and translate business requirements into technical database specifications.Provide production support and release management for Db2 database environments.Design, implement, and maintain physical database structures and configurations.Build, review, test, implement, and support application database releases.Implement and manage RACF/… services.Support database migration, upgrade, and data conversion initiatives.Perform root cause analysis and provide timely resolution of database-related incidents and problems.Demonstrate strong analytical and problem-management capabilities to resolve complex technical issues.Provide consulting services on database performance monitoring, tuning, capacity planning, and optimization.Coordinate with development teams during project ...

growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.The Role The Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes.The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They ...

over the department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activityProvide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failureEducate … line with industry and company standardsWork in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

link between project delivery and operational support teams, driving service readiness, governance, and operational excellence. Ideal candidate: A proactive service management professional with a strong operational mindset and proven experience delivering smooth, low-risk service transitions into production environments. Key Responsibilities Lead Service Design, Transition, and Operational Readiness activities. … Oversee service transitions, knowledge transfer, hypercare/early-life support, and service acceptance. Manage supplier onboarding, governance, and operational compliance. Drive ITIL-based service management and continual service improvement initiatives. Key Skills Required Strong experience in Service Design & Transition Management Expertise in ITIL Service Design & Service Transition Experience ...

Application Engineer - Wealth Management Location: London (Hybrid Working - 50% Office Based) Type: Permanent, Full-Time Join a Team Supporting Critical Investment Technology We are seeking an experienced and technically strong Application Engineer to join a specialist technology team responsible for supporting and enhancing a portfolio of business-critical investment … maintaining service stability, driving operational excellence, supporting technology change, and ensuring highly resilient and reliable platforms. The role combines technical troubleshooting, stakeholder engagement, supplier management, and continuous service improvement. The Opportunity You'll join a collaborative team responsible for the operational support, maintenance, enhancement, and continuous improvement of critical ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. ...

complex technical issues while helping shape the future direction of operational communications at Heathrow.This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … analysis, antenna testing, VSWR and Distance-to-Fault (DTF) measurements, system optimization and coverage validation.Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities.Maintain accurate technical documentation, engineering standards, configuration records and operational procedures.Operational Governance & Service ImprovementLead Problem Management investigations, Root Cause Analysis ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance‐to‐Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service Improvement Lead Problem Management investigations, Root Cause ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering ...

specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation.We help … service recovery activities.• Become a trusted operational contact for key Managed Service customers.• Deliver service reviews, performance reporting and continual service improvement initiatives.• Drive problem management and root cause analysis to reduce recurring issues.Service Improvement• Assess the current operation and build a practical roadmap for continual improvement.• Improve ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. ...

team and liaises with the TechnicalOperations teamsas necessary. You will also be involved in some project work such as the further development of Service Management, Reporting and Monitoring toolsets and support ongoing activities with Configuration and Asset Management. Main duties of the job Develop,maintainand publish processes and procedure … service owners in other areas of the NHS, to ensure the effective delivery of services Assist with wider team activities, including Configuration and Asset management and Continual Improvement management. Assist with the development and operation of a problem management function. About us NHS England has a wide ...

from home Some of the duties will include: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery … business Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers Oversee application and service management, including ownership ...

performance of our MSP and technology suppliers, managing service levels, contract compliance, escalations and continuous improvement. Embed effective ITSM - Integrate MSP-led IT service management processes and tools into the way Splendid operates, ensuring clear, consistent and effective ways of working. Lead major incident and problem resolution - Coordinate … meaningful impact on our people and operations. Lead our IT Engineers - Lead, develop and support the Group IT Engineers, focusing the team on problem management, supplier coordination and targeted hands-on technical support where it adds the most value. What Makes You Splendid You’ll bring a strong ...

teams, support testing and system upgrades, deliver training and contribute to the continuous improvement of digital healthcare systems. The role requires strong technical expertise, problem-solving skills, stakeholder engagement, and the ability to manage incidents, data quality and system documentation while supporting patient care through robust digital services. Main … Systems Administrator is to ensure that the Trusts IT systems are secure, reliable and efficient. The role will be responsible for day-to-day management and oversight of the IT systems under the responsibility of the Digital System Support team. The post holder will be responsible for Operational Support. ...

versus local design decisions, ensuring justified country-specific requirements are accommodated without creating uncontrolled divergence or unnecessary technical debt. ERP Platform Engineering & ISV Layer Management Own the technical integrity of layered ERP solutions where Microsoft platform components, localisations, multiple ISV products and bespoke changes have interdependent release and upgrade … APIs, data entities, web services, business events, file/EDI interfaces and other legacy interfaces where required. Use Azure integration services such as API Management, Logic Apps, Functions and messaging patterns to decouple systems, control interfaces and improve resilience and observability. Co-design integration contracts with Data Engineering, covering ...

across five regions, ensuring stable, secure and high‐performing Network, Cloud/Server and Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk … consistency through standardised runbooks, change patterns, monitoring and escalation paths. Maintain end‐to‐end service visibility so issues are proactively identified and resolved. Service Management & Incident Leadership Lead operational management of major incidents, problem management, change and release governance. Provide command‐and‐control during P1/ ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create and maintain … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...