enterprises. Key Responsibilities Lead end-to-end contact centre and customer service transformation projects Assess and optimise existing operations through a lens of people, process, and technology Deliver process transformation and redesign workflows to improve efficiency, reduce costs, and elevate CX Collaborate with clients to introduce digital-first … like conversational AI, chatbots, automation, and omnichannel platforms Recommend enhancements to existing platforms and guide clients through tech-enabled change Your Experience: Experience driving processimprovement and delivering transformation initiatives within customer operations and contact centre environments. Experience with customer service technologies (e.g., telephony platforms, cloud contact centres … automation tools) Exposure to or awareness of digital tools such as chatbots, conversational AI, and analytics Strong consulting skills: requirements gathering, process mapping, solution design, stakeholder communication Comfortable engaging with senior client stakeholders and managing change in critical environments Benefits Annual bonus scheme Flexible benefits package including healthcare and More ❯
london, south east england, United Kingdom Hybrid / WFH Options
F5 Consultants
enterprises. Key Responsibilities Lead end-to-end contact centre and customer service transformation projects Assess and optimise existing operations through a lens of people, process, and technology Deliver process transformation and redesign workflows to improve efficiency, reduce costs, and elevate CX Collaborate with clients to introduce digital-first … like conversational AI, chatbots, automation, and omnichannel platforms Recommend enhancements to existing platforms and guide clients through tech-enabled change Your Experience: Experience driving processimprovement and delivering transformation initiatives within customer operations and contact centre environments. Experience with customer service technologies (e.g., telephony platforms, cloud contact centres … automation tools) Exposure to or awareness of digital tools such as chatbots, conversational AI, and analytics Strong consulting skills: requirements gathering, process mapping, solution design, stakeholder communication Comfortable engaging with senior client stakeholders and managing change in critical environments Benefits Annual bonus scheme Flexible benefits package including healthcare and More ❯
for month end reporting. Outside month-end, you will be engaged in data/analytical provision for various areas of the business and supporting processimprovement initiatives. This is a rewarding & challenging role that will suit a hands-on, problem-solving & detail focused individual. You will be comfortable … including balance sheet reconciliations) Prepare and post month-end journals (ad hoc and recurring) VAT calculation & submission - Quarterly Ad hoc reports and duties Support process improvements initiatives Supporting year-end audit process Required Knowledge, Skills and Experience Qualification: Qualified or QBE Minimum GCSE or equivalent Maths and English More ❯
operationally experienced and financially focused as a project manager. These roles require a relentless emphasis on driving the transformation team and organization towards continuous improvement and new ways of working. About you: You will have the following skills or experiences: Extensive experience in Project Management within a Local Authority … data-driven approach. Ability to align strategy with operations and a willingness to 'roll up your sleeves' to achieve deliverables. Proven change management and improvement experience within local government and/or consultancy, with knowledge of quality and improvement methodologies such as design thinking, processimprovementMore ❯
for leadership. Assist in financial modelling and scenario analysis for HR initiatives. Work with Synergist and financial systems to streamline reporting and improve efficiency. ProcessImprovement Work closely with finance, and other stakeholders to identify and implement process improvements. Develop and maintain documentation for system processes and … bonus. Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme - know the perfect person to join the team? You could bag £1,500 for putting a good word in. Wellbeing Programme - giving you More ❯
a Program Manager As a program manager in the supply chain management department with reporting function, your role encompasses strategic planning, project management, and processimprovement initiatives aimed at optimizing supply chain operations in alignment with organizational objectives, while also monitoring performance metrics and analyzing data to drive … deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying More ❯
with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partners needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes … program or project management experience 3+ years of working cross-functionally with tech and non-tech teams experience 3+ years of defining and implementing processimprovement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements … Driving end to end delivery, and communicating results to senior leadership (through WBRs/MBRs/QBRs, etc) PREFERRED QUALIFICATIONS 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our More ❯
maidenhead, south east england, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress … best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives to streamline and enhance our migration and Change of Ownership (COO) procedures. Dive into data using tools like Zendesk, PowerBI, and SIMPro … the Year: 🎯 Smooth Migrations: Successfully lead and complete a high volume of customer migrations, maintaining a high level of data accuracy and customer satisfaction. ProcessImprovement: Identify and implement at least two significant improvements to our migration or Change of Ownership processes, resulting in increased efficiency or enhanced More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Trimble
present data findings and recommendations to stakeholders at various levels. Work with stakeholders to understand needs and provide data-driven insights. Identify and implement process improvements and data optimizations. Stay updated on industry trends and emerging BI technologies. Mentor junior data analysts and promote a data-driven culture. Guide … teams within the AECO organization on processimprovement best practices. Skills & Experience: Bachelor's degree in Business Administration, Statistics, Computer Science, or related field. Proven experience as a Data or Business Analyst, with stakeholder management skills. Experience in sales or marketing analytics. Working knowledge of Salesforce. Strong skills More ❯
level and SQL. Experience in program or project management. Experience working cross functionally with tech and non-tech teams. Experience in defining and implementing processimprovement initiatives using data and metrics. Experience defining program requirements and using data and metrics to determine improvements. Experience in driving end to … end delivery, and communicating results to senior leadership. Experience leading process improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management, and schedules. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central … deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn More ❯
services to our partners Support - Provide ongoing support to the Professional Services Specialists, addressing inquiries and concerns related to data migration and marketplace moderation. ProcessImprovement - Identify opportunities for process improvements and contribute ideas to enhance the efficiency and effectiveness of our services. This list is not … don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Video Introduction - Create a short video introducing yourself and why you're best for the position (5 mins) Skills & Experience - Video-call with PSS … Hiring Team (30 mins) Technical Ability & Cultural Assessment - Panel video-call with PSS Hiring Team (30 mins) We aim to finalise the entire interview process and deliver feedback within 2 weeks . Every job application received is reviewed manually by our talent team. While we strive to assess applications More ❯
environment where priorities and scope may change quickly. Knowledge and experience with one or more of the following areas: Banking regulations and compliance; Operational improvement and effectiveness; Technology strategy, governance, and effectiveness; Business architecture and operating models; Business processimprovement and robotics; Change management. Excellent presentation, facilitation … not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting More ❯
Runcorn, Borough of Halton, Cheshire, United Kingdom
Gravity Recruit Limited
prioritise own workload). Change, Incident & Problem management. Highly focused on attention to detail and quality orientation Creative and lateral thinking, idea generating for processimprovement and able to implement Ability to work on multiple tasks in isolation and within a team Highly resilient, remaining calm and stable … travel to other locations when required Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers Package: Up to £31,000 + Package + Benefits Benefits: Employee discount Free … Friday (9am to 5pm) Role requres a drving licence By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may processMore ❯
to develop processes and products to identify and reduce defects. Lead customer return reduction planning and goal setting. Lead funding discussions for product and process initiatives including ROI analysis in short, medium, and long term. BASIC QUALIFICATIONS Bachelor's degree. Experience in program or project management. Experience working cross … functionally with tech and non-tech teams. Experience in defining and implementing processimprovement initiatives using data and metrics. Experience defining program requirements and using data and metrics to determine improvements. Experience in FC Operations (ideally Return Logistics). Advanced Excel and Basic SQL knowledge. PREFERRED QUALIFICATIONS Supply … deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Posted: March 20, 2025 (Updated 5 days ago) Posted: March More ❯
As an Amazon Technologies Systems Engineer, you will be the primary point of contact for internal customers and partners, driving the implementation and continuous improvement of world-class maintenance, repair, and supportability solutions for Amazon's Mechatronics and Sustainable Packaging systems within Amazon's Fulfillment Centers. You will lead … cross-functional engineering and product support teams engaged in continuous improvement initiatives to enhance processes around maintenance and reliability of these systems. You will analyze large-scale data from PLCs, sensors, controls equipment and maintenance records to identify improvement opportunities around preventative maintenance, system optimizations, reliability metrics, and … Develop and deliver impactful data-driven analyses, based on equipment failure and downtime data to justify need for change and recommendations. - Lead Kaizen and processimprovement events, including Failure Modes and Effects Analyses (FMEA) to reduce downtime, eliminate errors and defects, and optimize overall equipment performance. - Engage cross More ❯
proficiency. Utilize expertise in authoring tools and agile methodologies to enhance instructional design processes. Monitor and analyze KPIs regularly to ensure data integrity and process improvements. Advance the organization's learning capabilities through innovative video production and impactful training modules, establishing an AI-first approach that balances automation with … years of program or project management experience 3+ years of experience working cross-functionally with tech and non-tech teams 3+ years of implementing process improvements using data and metrics Bachelor's degree Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL Experience defining program requirements and leveraging data … learning, gamification, and social learning. PREFERRED QUALIFICATIONS 3+ years of leading end-to-end delivery and communicating results to senior leadership 4+ years of processimprovement experience Stakeholder management experience across organizational levels Experience in process building, project management, and scheduling Understanding of AI content generation, validation More ❯
Xactly/Pardot) ensuring they meet the organisation's needs. Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities. ProcessImprovement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities. Project Management: Manage Salesforce-related projects, including system More ❯
in Permanent | Competitive salary + benefits Are you a curious, solutions-focused Business Analyst with a strong grounding in finance and a passion for processimprovement? We're partnering with a global retail brand that has captured hearts across the world through its originality, playfulness, and exceptional quality. … are aligned with business needs and continue to be fit for purpose. Key responsibilities: Lead current vs. future state analysis, identifying inefficiencies, risks and improvement opportunities in finance processes Gather business requirements through workshops, interviews and research Map and analyse finance workflows, translating them into ERP/tech specifications … role Strong working knowledge of D365 (or AX 2012) and finance modules (GL, AP, AR, budgeting, inventory, etc.) Experience designing and implementing systems/process improvements Excellent stakeholder engagement and communication skills Proficiency in Excel (intermediate formulas), with bonus points for PowerBI or SQL skills A natural problem-solver More ❯
in Permanent | Competitive salary + benefits Are you a curious, solutions-focused Business Analyst with a strong grounding in finance and a passion for processimprovement? We're partnering with a global retail brand that has captured hearts across the world through its originality, playfulness, and exceptional quality. … are aligned with business needs and continue to be fit for purpose. Key responsibilities: Lead current vs. future state analysis, identifying inefficiencies, risks and improvement opportunities in finance processes Gather business requirements through workshops, interviews and research Map and analyse finance workflows, translating them into ERP/tech specifications … role Strong working knowledge of D365 (or AX 2012) and finance modules (GL, AP, AR, budgeting, inventory, etc.) Experience designing and implementing systems/process improvements Excellent stakeholder engagement and communication skills Proficiency in Excel (intermediate formulas), with bonus points for PowerBI or SQL skills A natural problem-solver More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
慨正橡扯
critical operational end user. The Software Engineer will provide input and expertise to maintain alignments with best practices and recommending system/code/process improvements. They will also support the development of junior Software engineers in the program/team. This individual is expected to create an environment … The successful individual will be expected to: Provide DevOps skills engaging in a scrum team being an active part of its delivery and continuous improvement Develop, test, document and deploy elements of the solution and ensure KT is appropriate for the movement into service Work with delivery teams to … a willingness to learn: Agile software development methodologies, working in a scrum team, estimation, ticket creation and management, engagement in demos, retrospectives and continuous processimprovement Understanding and experience of the importance of secure by design and delivering within a secure environment An understanding of DevOps tooling including More ❯
have a strong track record of leading and supporting security programs, demonstrable program/project management experience, comprehensive knowledge of government clearance (e.g. AGSVA) process and reporting requirements, and a deep understanding of government security programs and processes (including securely on-boarding program staff). You will obsess over … be able to operate independently to lead and manage personnel security projects, continuously triage and prioritise accordingly, communicate clearly and compellingly. Key job responsibilities - Process and review personnel security clearances and maintain all security documentation, files, and clearance and suitability rosters in accordance with government requirements. - Contribute to the … related inquiries and requests. Overall, the personnel security specialist plays a vital role in maintaining a secure and compliant environment while actively contributing to processimprovement and stakeholder support. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the More ❯
functional technical teams, change delivery and business functions. You will enable, empower and support the Data Service team with the design, implementation and continuous improvement of advanced data solutions that adhere to Kensington's Enterprise Architecture principles and industry best practices. A key aspect of the role is to … the team, Team Development: Mentor, coach, and support the Data Services team, fostering a culture of growth, excellence, and collaboration. Agile Delivery: Drive continuous improvement through Agile development methodologies, emphasizing automation, shorter development cycles, and faster time-to-market through processimprovement, tooling, and fostering a culture More ❯
functional technical teams, change delivery and business functions. You will enable, empower and support the Data Service team with the design, implementation and continuous improvement of advanced data solutions that adhere to Kensington's Enterprise Architecture principles and industry best practices. A key aspect of the role is to … the team, Team Development: Mentor, coach, and support the Data Services team, fostering a culture of growth, excellence, and collaboration. Agile Delivery: Drive continuous improvement through Agile development methodologies, emphasizing automation, shorter development cycles, and faster time-to-market through processimprovement, tooling, and fostering a culture More ❯
a product - Experience technical product management PREFERRED QUALIFICATIONS - Experience working directly with Engineers on product enhancements - Experience in project management methodologies, business analysis, or processimprovement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected … deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Gen II Fund Services
QlikView distributed architecture and experience with administering and governing QlikView environments Knowledge of SDLC and familiarity with Agile software development concepts Prior experience with processimprovement a plus Ability to own initiatives and work in a matrix-based organization Excellent interpersonal, oral, and written communication skills Superior analytical … clients with offices in 14 cities across North America and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to most effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most More ❯