rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to processimprovement and documentation. Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain … full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support More ❯
rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to processimprovement and documentation. Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain … full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Searchability
to internal and external stakeholders.* Collaborating with engineering and product teams to improve systems, tools, and playbooks that scale global deployment operations.* Analysing partner performance data to drive continuous improvement in quality, speed, and consistency. This is a hands-on role at the intersection of project delivery, operations, and technology, offering significant scope to shape how the company scales … networking, connectivity, or infrastructure deployments (cabling, routers, switches, Wi-Fi systems, etc.).* Excellent partner or vendor management skills - able to balance accountability with collaboration.* Data-driven approach to process design, reporting, and continuous improvement.* Exceptional organisational, communication, and problem-solving skills.* Comfortable working cross-functionally with engineering, product, and operations teams. What would be desirable? Experience with telecoms … application being processed and submitted to the client for this vacancy only. KEY SKILLS - Technical Project Management, Partner Operations, Field Deployment, Infrastructure, Networking, Vendor Management, Telecoms, Connectivity, Installations, Rollouts, ProcessImprovement, System Design, Operations Engineering, Hardware Deployment, ISP, Network Infrastructure. More ❯
Operational Oversight Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs). Monitor and drive operational efficiency, processimprovement, and standardisation across service lines. Anticipate operational challenges and develop proactive solutions to mitigate risks. Client & Stakeholder Management Act as a senior point of contact for client … high standard. Provide clear communication and reporting to both internal stakeholders and external partners. Quality & Compliance Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks. Drive continuous improvement in service quality through monitoring, audits, and corrective action plans. Maintain a culture of accountability and transparency, embedding quality as a core value. Strategic Contribution Contribute to the shaping … NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. More ❯
London Insurance Market A leading London-based insurer is seeking a Business Analyst to join its Business Transformation team , playing a key role in driving impactful change across people, process, and technology. This is an exciting opportunity for a proactive and collaborative professional who thrives on shaping business solutions that deliver measurable value. The successful candidate will act as … initiatives. Leading the documentation of business problems, opportunities, and requirements. Conducting gap analysis and designing future-state processes. Supporting solution design, UAT, and business readiness planning. Identifying opportunities for processimprovement and innovation. What you’ll bring: Proven experience as a Business Analyst within change or transformation environments. Strong understanding of both agile and waterfall methodologies. Familiarity with More ❯
you an experienced Software Automation Tester ready to take technical ownership of automation projects within a world-leading technology environment? If you're driven by quality, innovation and continuous improvement, this could be your ideal next step. Joining an established QA function, you'll play a pivotal role in designing and leading automated test suites that help deliver high … translate them into effective test automation scenarios Plan, create and deliver functional, integration and performance testing to defined metrics Document test results, report defects clearly and contribute to continuous processimprovement Set up, configure and deploy test environments Key Skills & Experience Degree or diploma in Computer Science, Software Development or similar 3+ years' experience in software test automation More ❯
have the client up and running. Be the primary interface to the client. Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and … efforts to ensure the stability and reliability of these components. Work according with defined Support SLAs. Work with the team lead to continuously improve support processes: Identify areas for processimprovement specific to FIX and proprietary protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to More ❯
have the client up and running. Be the primary interface to the client. Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and … efforts to ensure the stability and reliability of these components. Work according with defined Support SLAs. Work with the team lead to continuously improve support processes: Identify areas for processimprovement specific to FIX and proprietary protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to More ❯
who are looking to appoint a Business Systems Analyst to join their IT team. This is an excellent opportunity for a proactive and analytical individual with strong systems and processimprovement experience, looking to play a key role in enhancing efficiency and supporting business growth within a fast-paced, dynamic environment. The Role Reporting into the IT function … of new systems. About You Were looking for someone who can demonstrate: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Experience in business analysis and process improvement. A solid understanding of enterprise systems and project methodologies. The confidence to manage multiple priorities in a busy, collaborative environment. Whats on Offer A permanent, full-time role More ❯
balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, processimprovement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. … Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. More ❯
balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, processimprovement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. … Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. More ❯
infrastructure asset for personal and goods vehicles into and around our capital. The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly. We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain … compliance within the system, maintaining records of assets, inspections, work orders and maintenance works delivered. Configuration & Customization : Tailor system settings, workflows, and reporting structures to align with operational requirements. · ProcessImprovement : Identify and implement system and data enhancements to maximize efficiency in maintenance planning and asset management. Stakeholder Engagement: Collaborate with internal teams, contractors, and Highways England/ More ❯
Leicester, Leicestershire, England, United Kingdom
Michael Page Technology
As a growing SME company, it provides a truly supportive environment where employees can make a meaningful impact within the technology department. Description Plan, execute, and oversee digital and processimprovement projects, ensuring delivery on time, within scope, and aligned to business objectives. Apply appropriate project methodologies (Agile, PRINCE2), maintaining risk, issue, and dependency management. Contribute guidance and … Recognised qualifications such as PRINCE2 Practitioner, APM PMQ, PMP, or Agile certifications. Experience with low-code/no-code solutions or CRM platforms (e.g., HubSpot). Background in business process improvement. Familiarity with working alongside Business Analysts and Developers in delivery teams. Knowledge of change management frameworks. Job Offer Competitive salary ranging from £45,000 to £55,000 per More ❯
ability to build long-term customer relationships and expand accounts through trust and value delivery Self-motivated and entrepreneurial mindset with a passion for helping customers succeed Analytical and process-oriented with strong problem-solving skills Fluency in English Preferred Qualifications Experience working with enterprise customers in the UK or EMEA region Proven ability to drive customer expansion and … Our cutting-edge Low Code No Code platform, Neptune DX Platform , accelerates digital transformation by empowering organizations of all sizes to rapidly create powerful enterprise applications that drive business processimprovement and innovation. Trusted by industry giants like J&J, Walmart, Apple, Hasbro, ExxonMobil , and many others, Neptune has achieved remarkable growth, securing multiple G2 Leader Awards and More ❯
Develop and implement a comprehensive strategy for environment optimisation, focusing on cost efficiency, demand fulfilment, and adherence to best practices. Deliver a consistent model across technology with our partners. ProcessImprovement: Continuously identify and implement improvements to environment management processes, tools, and documentation to simplify and optimise the environment landscape. Environment Cost Optimisation: Monitor, forecast, and manage environment … opportunity and strives to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR More ❯
Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM processimprovement programmes. Excellent communication, stakeholder management, and workshop facilitation skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management More ❯
a focus on quality and reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to processimprovement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT More ❯
agreed objectives, timelines, and quality standards. Continuously evaluate the impact of technology initiatives and recommend improvements to support performance. What we're looking for Strong understanding of business operations, processimprovement, and digital transformation. Excellent interpersonal, communication, and stakeholder management skills. Ability to translate business requirements into technical solutions and vice versa. Strategic thinker with a proven track More ❯
data into actionable insights Collaborate with hiring managers and operational leads to plan headcount and resource allocation Influence strategic decisions by providing clarity on cost implications and ROI Systems & ProcessImprovement Work with finance operations to ensure data accuracy across ERP and HR systems Identify opportunities to automate reporting and streamline planning workflows Champion the adoption of modern More ❯
Tech PMs, Engineering Leads, and Product Owners. ○ Participate in sprint planning, backlog grooming, and release readiness reviews. ○ Advocate for high product quality and user experience throughout the SDLC. 6. ProcessImprovement ○ Evaluate and refine QA processes (test pyramid, risk-based testing, automation strategy). ○ Introduce best practices, emerging tools, and methodologies to boost efficiency and coverage. ○ Lead retrospectives More ❯
they escalate. Adaptable to changing technologies and business needs. Clear and effective communicator with both technical and non-technical stakeholders. Committed to fostering a positive user experience and continuous processimprovementMore ❯
data into structured formats for internal systems and complete data quality checks Generate and maintain dashboards and reports using BI tools (e.g., Power BI, Tableau) Enhance data workflows through processimprovement and automation Develop and maintain the CRM system (Zoho) Ad hoc tasks to contribute to the wider business What We Need to See (Essential) 2-5 years More ❯
communication skills including the ability to translate complex system terminology into business lexicon and vice versa. Strong interest in technology and innovation with a keen eye for detail in processimprovement and automation Strong background in budgeting and general accounting SKILLS & ABILITIES Co-creates and executes strategy Entrepreneurial driver for results Innovates with customer focus Analytical and decisive More ❯
We at Work Lyf Group are seeking a proactive and analytical Business Process Analyst for our client based in Stone. Your role will beto support the implementation of a new ERP system and lead processimprovement initiatives across the organisation. This role is key to improving operational efficiency, aligning technology with business objectives, and fostering cross-functional More ❯
Assets . Develop and automate SuiteAnalytics reports and dashboards to support decision-making. Support month-end and year-end processes , ensuring data integrity and timely reporting. Identify and implement process improvements across financial workflows. Act as the main point of contact for NetSuite system issues, updates, and integrations. Key Skills & Experience: Proven experience working with NetSuite ERP in a More ❯