Bristol, Somerset, United Kingdom Hybrid/Remote Options
WA Consultants
advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires … accurate records of work performed in the IT Service Management (ITSM) system. * Contribute to the IT Knowledgebase, creating and updating technical documentation to support team learning and consistency. Continuous Improvement: * Identify recurring issues and suggest process improvements to prevent future occurrences. * Participate in IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. More ❯
experience: Strong Business Analyst background in working with Military or Government customers Experience working on Transformation and/or complex delivery projects Experienced in business analysis techniques, such as process modelling & lean practices, use case development and requirements elicitation Experience with Agile delivery DV Clearance is essential Within this role, you will be responsible for: Collaborate with clients and … to capture and document business requirements to ensure a clear understanding of their needs and objectives Conduct detailed analysis of business processes, systems and data to identify opportunities for improvement and optimisation Facilitate workshops and interviews to gather requirements, user stories and use cases Analyse and document business processes, workflows and system interactions to ensure alignment with business goals … Translate business requirements into functional specifications and user stories Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements Define and implement product centric operating models Manage product ownership practices and processes, ensuring products developed meet the customer requirements Conduct impact assessments and feasibility studies to evaluate proposed solutions and identify More ❯
enhance efficiency and customer satisfaction. Description Collaborate with stakeholders to gather and document business requirements related to AI Logistics and returns processes. Analyse operational workflows to identify areas for improvement and recommend data-driven solutions. Assist in designing and implementing AI-driven and returns processes. Work closely with the technology team to ensure accurate interpretation of business needs. Facilitate … updates to relevant stakeholders. Profile A successful candidate should have: Proven experience in business analysis within the retail industry or a related field. Strong understanding of AI-driven technology process Excellent analytical and problem-solving skills. Proficiency in using data analysis tools and methodologies. Ability to collaborate effectively with cross-functional teams. Strong communication and presentation skills. A proactive … approach to identifying and implementing process improvements. Job Offer Daily rate between GBP 450 and GBP 550. Work within a exciting start-up in the retail logistics industry. Opportunity to contribute to cutting-edge technology projects. Temporary position offering flexibility and valuable experience. If you are ready to take on this exciting opportunity in the retail industry, apply now More ❯
Product R&D Working Pattern - Full-time, hybrid (Tuesday, Wednesday and Thursday in office) Benefits -Benefits at Ideagen Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out Ideagen is seeking a Senior Product Manager to support the delivery of our product strategy and contribute … and go-to-market plans Manage the product backlog and oversee delivery of features and enhancements Use data and metrics to inform decisions and monitor product performance Support continuous improvement of product team practices and processes Contribute to prototyping and testing activities with design teams and clients Provide guidance and mentorship to junior product team members Skills and Experience … in the SaaS sector Strong understanding of product domain, market trends, and customer needs Experience leading and influencing cross-functional teams Proven ability to manage product operations and drive process improvements Strong analytical and problem-solving skills with a data-informed approach Effective communication skills, both written and verbal Familiarity with software development practices and technologies About Ideagen Ideagen More ❯
timely resolution and retesting. Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria. Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades. Stakeholder Collaboration: Communicate testing progress, risks, and … results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements. Key Skills: Proven, hands-on experience testing within ServiceNow environments. Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management. Working understanding of Agile delivery frameworks and ITIL principles. Proficiency with test management and defect tracking tools such as Azure More ❯
Schott House Drummond Rd, Stafford, United Kingdom, England
Outserve Ltd
the qualification. Role Your duties: Learn to document requirements and support solution design. Help prepare reports and presentations for clients. Participate in meetings, workshops, and training sessions. Contribute to process improvements and internal projects. Assist in analysing business processes and workflows. Training Business Analyst Apprenticeship Level 4. The Apprenticeship standard sets out the essential Knowledge, Skills and Behaviours that … solution professionals that help organisations deliver business and digital change successfully. This apprenticeship provides the skills and knowledge they need to determine and present technology solutions that deliver business improvement and benefits. Business analysis exists in almost every sector, from not-for-profit organisations through to retail and the financial services. It’s fast-paced and collaborative, and Business … that the proposed solution meets the defined requirements. Typical job titles include: Business Analyst, IT Business Analyst, Agile Business Analyst, Digital Business Analyst, Business Systems Analyst, Requirements Analyst, Business Process Analyst. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills More ❯
of modern architecture principles (e.g., cloud-native, API-first, data-driven, AI-first) to enable innovation and integration across the enterprise. Partner with business leaders to identify capability gaps, process improvements, and opportunities for simplification and automation. Change Interaction, Governance and Assurance Act as a standing member of Change Co, working groups, and SteerCos, ensuring that change initiatives align … of modern architecture principles (e.g., cloud-native, API-first, data-driven, AI-first) to enable innovation and integration across the enterprise. Partner with business leaders to identify capability gaps, process improvements, and opportunities for simplification and automation. Change Interaction, Governance and Assurance Act as a standing member of Change Co, working groups, and SteerCos , ensuring that change initiatives align … ways to both technical and non-technical audiences. Represent BMS externally, contributing to industry thinking and strategic partnerships that advance the enterprise and business architecture vision. Innovation and Continuous Improvement Stay at the forefront of emerging trends in enterprise and business architecture, ensuring BMS continues to evolve its capability maturity. Lead pilots and proofs of concept that explore new More ❯
providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around … with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk More ❯
Kirkby-in-ashfield, Nottinghamshire, United Kingdom
Fabric Recruitment Ltd
business success. If you're looking for a role where no two days are the same, and where you'll be at the heart of financial analysis, reporting, and process improvements. This could be the move you've been waiting for. Key Responsibilities In this role, you'll take ownership of a variety of finance and analysis tasks, including … a key player in connecting finance with the wider business, ensuring insight, accuracy, and value are delivered at every step. If you are seeking an environment that values continuous improvement, provides professional development, and a collaborative team culture, don't hesitate to apply More ❯
Southampton, Hampshire, South East, United Kingdom
Gerrell & Hard
youll play a key part in ensuring the continued effectiveness and development of the Quality Management System (QMS). Youll lead internal audits, support external audits, and drive continuous improvement initiatives across the business. Youll work closely with cross-functional teams to identify non-conformities, coordinate corrective actions, and maintain compliance with ISO9001:2015 and related quality standards. This … support to teams across manufacturing, engineering and R&D. About You Youll be a detail-driven quality professional with strong auditing experience and a structured approach to systems and process improvement. Youll enjoy working across departments to embed best practice and maintain compliance in a dynamic, engineering-led environment. Skills & Experience Required Experienced internal auditor to ISO9001:2015 (Lead More ❯
promote internal retention Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes Inspire and attract top talent to your team Account Health Management & Customer Outcomes Lead the Account Health Team to drive customer engagement … including net promoter score, customer satisfaction, service level agreements, and value realization Cross-Functional Collaboration & Business Leadership Lead the communication channel into the business, manage business change, and drive process improvements Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals Engage with Professional Services for implementations and extended expertise deployments Partner More ❯
compliance across all HCM activities. Partner with HR, Finance, and IT teams to ensure system integrations and reporting are aligned and reliable. Manage system governance, role assignments, and continuous process improvements. Support global or regional Workday releases and enhancement projects. Collaborate with change management teams to drive system adoption and user engagement. About You 4+ years’ experience managing or … configuration, data structures, and business processes. Proven experience in HR systems governance, data integrity, and reporting. Excellent communication and stakeholder management skills. Analytical mindset with attention to detail and process improvement. Experience working with integrations between Workday and payroll, recruitment, or learning systems. More ❯
compliance across all HCM activities. Partner with HR, Finance, and IT teams to ensure system integrations and reporting are aligned and reliable. Manage system governance, role assignments, and continuous process improvements. Support global or regional Workday releases and enhancement projects. Collaborate with change management teams to drive system adoption and user engagement. About You 4+ years’ experience managing or … configuration, data structures, and business processes. Proven experience in HR systems governance, data integrity, and reporting. Excellent communication and stakeholder management skills. Analytical mindset with attention to detail and process improvement. Experience working with integrations between Workday and payroll, recruitment, or learning systems. More ❯
and other data regulations. Lead system rollouts, upgrades, and provide user training and support. Analyse system performance and provide actionable insights to support business decision making. Identify opportunities for process improvements and implement scalable, technology driven solutions. Coordinate with internal teams to ensure smooth system operation and alignment with business needs. Key Experience Required for the Business Systems Manager … business systems and exposure to high growth start up environments. Strong understanding of operations, finance, and sales systems with hands on technical expertise. Experience with system troubleshooting, automation, and process optimisation. Ability to manage vendors, external IT partners, and stakeholder relationships. Excellent communication skills to translate technical concepts to business stakeholders. Strong analytical, problem solving, and organisational abilities. Comfortable More ❯
and other data regulations. Lead system rollouts, upgrades, and provide user training and support. Analyse system performance and provide actionable insights to support business decision-making. Identify opportunities for process improvements and implement scalable, technology-driven solutions. Coordinate with internal teams to ensure smooth system operation and alignment with business needs. Key Experience Required for the Business Systems Manager … business systems and exposure to high-growth start-up environments. Strong understanding of operations, finance, and sales systems with hands-on technical expertise. Experience with system troubleshooting, automation, and process optimisation. Ability to manage vendors, external IT partners, and stakeholder relationships. Excellent communication skills to translate technical concepts to business stakeholders. Strong analytical, problem-solving, and organisational abilities. Comfortable More ❯
South West London, London, England, United Kingdom
Kenny Recruit
office required Working hours: 9:00am - 5.00pm Key Responsibilities: Financial Operations & Control Own the full accounting cycle, including reconciliations, journals, accruals, and management accounts. Lead the Amazon sales reconciliation process, resolving issues with sporadic payments and ensuring accurate matching of revenue, fees, and VAT. Manage credit control and debtor management; maintain visibility over the aged debt report and drive … transactions. Maintain strong banking and supplier finance relationships, assessing the viability of alternative funding options. Ensure accurate recording and management of commissions, expenses, and company credit cards. Systems, Stock & Process Improvements Drive improvements in stock management and reconciliation between SITC (Stock in the Channel), Xero, and other ERP/CRM systems. Collaborate with ERP/CRM providers to enhance More ❯
Lutterworth, Leicestershire, East Midlands, United Kingdom
Culina Group Limited
Head of IT Product Support you will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer journey and contributing to the overall success of our company. Shifts … Monday to Friday Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high … for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services More ❯
Product Marketing to enable smooth, predictable, and high-quality launches. Continuously refine release practices to improve speed, quality, and transparency and ensure consistency across teams and Clusters. Product Intake Process & Discovery Enablement Ensure that incoming product ideas, feedback, and requirements from customers and internal teams are reviewed and prioritised by Clusters/PMs and managed. Facilitate discovery workshops and … stakeholder alignment. Help product managers work with cross-functional partners to clarify requirements, gather estimates and drive alignment on feasibility and impact. Product Knowledge Management Ensure maintenance and continuous improvement of repositories of product features, user documentation, internal FAQs, and training materials. Regularly brief and train cross-functional partners on product updates, changes, and best practices. Product Issue and … Incidents Support the coordination of any necessary follow up actions from incidents, e.g. post-mortems and ensure any action items or process improvements are in the roadmap Product Insights & Reporting Analyse product support and incident data to uncover trends, identify improvement opportunities, and present key findings to Cluster leadership and product teams, influencing priorities and product roadmap decisions. More ❯
Product Marketing to enable smooth, predictable, and high-quality launches. Continuously refine release practices to improve speed, quality, and transparency and ensure consistency across teams and Clusters. Product Intake Process & Discovery Enablement Ensure that incoming product ideas, feedback, and requirements from customers and internal teams are reviewed and prioritised by Clusters/PMs and managed. Facilitate discovery workshops and … stakeholder alignment. Help product managers work with cross-functional partners to clarify requirements, gather estimates and drive alignment on feasibility and impact. Product Knowledge Management Ensure maintenance and continuous improvement of repositories of product features, user documentation, internal FAQs, and training materials. Regularly brief and train cross-functional partners on product updates, changes, and best practices. Product Issue and … Incidents Support the coordination of any necessary follow up actions from incidents, e.g. post-mortems and ensure any action items or process improvements are in the roadmap Product Insights & Reporting Analyse product support and incident data to uncover trends, identify improvement opportunities, and present key findings to Cluster leadership and product teams, influencing priorities and product roadmap decisions. More ❯
you will collaborate with technical teams to deliver highly automated, secure and scalable platforms that support software delivery at pace. Key Responsibilities: Strategy and Planning Define and deliver platform improvement initiatives to enhance reliability, scalability, and developer experience. Promote DevOps best practices across teams, including Salesforce-specific workflows and deployment strategies. Evaluate feasibility of platform/process improvements … Collaborate with software engineering, IT operations, and security teams to deliver robust technical solutions. Partner with Salesforce developers, admins, and architects to align DevOps practices with platform capabilities. Continuous Improvement and Innovation Drive continuous improvement initiatives to enhance delivery speed and reliability. Support execution of the DevOps Transformation Roadmap, including Salesforce DevOps maturity. Documentation and Governance Maintain comprehensive More ❯
you will collaborate with technical teams to deliver highly automated, secure and scalable platforms that support software delivery at pace. Key Responsibilities: Strategy and Planning Define and deliver platform improvement initiatives to enhance reliability, scalability, and developer experience. Promote DevOps best practices across teams, including Salesforce-specific workflows and deployment strategies. Evaluate feasibility of platform/process improvements … Collaborate with software engineering, IT operations, and security teams to deliver robust technical solutions. Partner with Salesforce developers, admins, and architects to align DevOps practices with platform capabilities. Continuous Improvement and Innovation Drive continuous improvement initiatives to enhance delivery speed and reliability. Support execution of the DevOps Transformation Roadmap, including Salesforce DevOps maturity. Documentation and Governance Maintain comprehensive More ❯
project governance and compliance Responsible for providing central best practices and driving/influencing efficiencies in the delivery of the Tech portfolio Owning, facilitating and managing the initiative approval process for Technology Drive delivery process improvements - enabling leaner WoW's Lead adoption of the portfolio WoW's and governance Resource Management: Support options analysis to enable strategic resource … management and drive cost optimisation Enable capacity mgmt visibility Manage contingent worker process - tracking and approval Reporting: Responsible for designing, implementing and maturing portfolio delivery and Exec level reporting Reporting on portfolio level risks, constraints and opportunities Develop and implement key portfolio metrics and insights to support leadership decision making Develop and implement domain portfolio health check reporting Visibility … dashboards, and portfolio performance metrics Significant experience in PPM tools Desirable Advanced data analysis and visualization An appropriate degree, equivalent qualification or experience Experience in identifying and implementing continuous improvement efforts and coach teams in best practices Let's talk lifestyle: 27 days of annual leave, plus bank holidays - with the option to buy up to 5 more. Flexible More ❯
or later LOCATION : London Main Responsibilities Monitor project schedules, progress, and resource allocation Support overall project execution, including risk management, issue resolution, and reporting Assist with requirements gathering, business process documentation, and workflow definition Support user acceptance testing (UAT) and project deliverables verification Analyse operational impacts of system implementations and migrations Prepare reports and communicate project status and recommendations … and vendors Ideal Candidate Business-level proficiency in Japanese and English Experience in banking operations or IT projects for financial institutions Proven project management experience and ability to drive process improvements Experience in business process mapping and visualization Strong cross-departmental coordination and stakeholder management skills Experience managing multiple projects or teams is a plus Excellent communication and More ❯
or later LOCATION : London Main Responsibilities Monitor project schedules, progress, and resource allocation Support overall project execution, including risk management, issue resolution, and reporting Assist with requirements gathering, business process documentation, and workflow definition Support user acceptance testing (UAT) and project deliverables verification Analyse operational impacts of system implementations and migrations Prepare reports and communicate project status and recommendations … and vendors Ideal Candidate Business-level proficiency in Japanese and English Experience in banking operations or IT projects for financial institutions Proven project management experience and ability to drive process improvements Experience in business process mapping and visualization Strong cross-departmental coordination and stakeholder management skills Experience managing multiple projects or teams is a plus Excellent communication and More ❯
the Manufacturing Business Units. The successful candidate will be responsible for: To provide problem-solving expertise to overcome operational challenges Lead and support Kaizen events and workshops, driving rapid improvement and engaging cross-functional teams Assess internal and external trends to see opportunities for operational improvement To engage with cross functional teams, fostering a culture of continuous improvement and promoting data driven decision making Collate, validate and analyse complex data sets to identify trends and priorities Mentor, coach and build team capability to achieve sustainable process improvements Skills and Experience required: To demonstrate relevant work experience ideally backed up with qualifications Ideally Black Belt or equivalent with experience Demonstrate excellent analytical skills with the ability to More ❯