251 to 275 of 817 Service Delivery Jobs in England

hour Schedule: Full-time, Monday - Friday, 08:00 - 17:00 Location: Worthing Key Responsibilities: Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders. Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls … Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR). Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks. Experience/Skills: Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management. System Knowledge and Performance: Strong knowledge of CAFM systems More ❯

Applications and Data is a new senior leadership role to provide strategic direction and management oversight of CLCH most critical digital and data systems and functions. You will oversee delivery teams, set strategic direction, foster innovation. You will cover the crucial software applications (including Trust EPRs) and data that enable the Trust to carry out its clinical functions, and … will include: the clinical application portfolio, the Business Intelligence (BI) service. They will ensure the delivery of high-availability, high-quality, and compliant services within the organisation's SIAM model of service provision. Working closely with the Chief Information Officer they will actively look for opportunities to collaborate with the Trust partners - the NW London community and mental … of working across the region, develop insights, share costs, and generate benefits for all. Main duties of the job As Head of Clinical Applications and Data you will oversee delivery teams, set strategic direction, foster innovation, and ensure all activity aligns with the Trust's overarching digital strategy and evolving organisational priorities. You will take responsibility for the clinical More ❯

market" lead for the assigned geography and align sales with key opportunities. Assumes people and resource management accountabilities. Knowledge and Attributes: Significantly vast knowledge across Enterprise Architecture, Professional Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies. Ability to lead and build collaborative teams through strong coaching and mentoring skills … of the vendor's products business and services positioning. Demonstrate excellent presentation skills, are innovative, and have a formidable client orientation aptitude. Significantly vast knowledge in the services industry, service delivery models, process improvements, consumption models and multiple Managed Services/Services portfolios and go-to-market solution areas. Academic Qualifications and Certifications: Bachelor's degree in business … or marketing or a related field. Certification and working knowledge of ITIL, Service Management and Integration preferred. Scaled Agile certification is desirable. Required Experience: Significantly vast experience in a similar leadership role, preferably gained within a global technology services organization. Significantly vast experience with and understanding of the deliverables and value proposition of Managed Services/Services within a More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

Fully remote role to oversee the strategic planning and operational delivery Perfect for a forward-thinking IT, strategy, and infrastructure leader. About Our Client This not-for-profit organisation Job Description The Director of IT, Architecture and Infrastructure will oversee the strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for … aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT … ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes More ❯

The Director of IT, Architecture and Infrastructure will oversee the strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Client Details This not-for-profit organisation Description The Director of IT, Architecture and Infrastructure will oversee the … strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Main responsibilities/duties Technology Strategy & Architecture Roadmap Work with the Director of IT to co-create a forward-looking, business-aligned technology strategy that sets a clear … direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. Embed frameworks such as: ISO/ More ❯

types of diversity. The Role An opportunity is available for the successful candidate to join our International Cyber Insurance team. The ideal candidate will have prior experience of client service and placing cyber insurance for a range of industries and sectors. Within the role you will have the responsibility of developing business, supporting WTW colleagues Internationally with their portfolio … to WTW policies, procedures, and all regulatory requirements Client Relationship Management Understand the clients’ business, objectives and risk management needs and look for solutions through the provision of ongoing service Develop account service strategy for individual clients in line with Business Unit (BU) process Draw on expertise from specialist technical teams within the BU and across the Group … for clients as required Determine placement strategies to deliver suitable solutions, including price and structure, which meet each clients’ needs Accountability for client service and relationship development with producing offices, direct clients and other stakeholders Placement Management Manage compliant processing of contracts as per FCA and contract certainty requirements Understand, apply and where necessary explain the BU policies and More ❯

Helpdesk Coordinator or Service Desk Coordinator or IT Help Desk London IT Support Firm £30,000 to £40,000 (dep exp) Facilities Helpdesk Coordinator or IT Help Desk in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk, or Facilities Helpdesk or Service Desk Coordinator to join a dynamic, fast-paced IT … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

Helpdesk Administrator or Service Desk Coordinator London IT Support Firm £30,000 to £35,000 (dep exp) Helpdesk Administrator in London or Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

policy, legal, and digital functions. This is a unique opportunity to contribute to the long-term reform of a national regulatory body, working at the intersection of public policy, service delivery, and organisational transformation. Responsibilities Leading high-impact, cross-cutting projects with end-to-end responsibility, from strategic definition through to delivery and evaluation Establishing and maintaining … productive relationships with a wide range of stakeholders, including policy teams, legal experts, delivery partners, and residents' groups Driving consistency and excellence in business analysis practice, acting as a key point of reference for analysis standards and tools across the programme Leading and contributing to the department's business analysis community of practice, mentoring peers and shaping professional development … activities Identifying opportunities for operational and service improvement through analysis of processes, data flows, organisational design, and user needs Coordinating the elicitation, documentation, validation, and management of business and functional requirements, ensuring they align with overarching programme objectives Supporting testing and assurance phases by validating solutions against business needs, ensuring regulatory and operational integrity Collaborating closely with multidisciplinary teams More ❯

of IT equipment and tools and be able to use their own initiative to find the best resolution or diagnosis. You will be responsible for delivering the best possible service to our colleagues ensuring that the technology systems they use operate to the highest levels possible in terms of reliability and performance. You will do this by providing outstanding … service delivery and responding to ever-changing priorities and demands from across the business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL … and due diligence. Providing first lines of technology support to the business user community. Working closely with all areas of the Technology team to identify and resolve problems affecting service delivery. Resolving problems where feasible and/or owning the problem resolution (liaising with third parties as appropriate) until solution, ensuring that the business users are regularly informed of More ❯

team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving … a team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live. Collaborate with the project delivery team to ensure adequate support models are in place for … new applications or products delivered. Work as part of a team to deliver projects to improve systems manageability & supportability (in house & 3rd party) within the Change Management delivery process. Participate in DR invocation and testing and provide maintenance and monitoring of DR/BCP readiness. Creation of technical documentation and facilitation of hand-over for development projects Monitor and More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

done - not just the outcomes - and they are looking for someone who leads with empathy, pragmatism, and purpose. Key Areas of Activity Strategic Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior … point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver … quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive More ❯

Change/Service Manager. ITIL Accredited. Umbrella Engagement. 3 days on site per week in NW. Must have outstanding stakeholder skills. 3- 6 Month engagement. £575/day. Looking for an ITIL accredited Change Manager - will need to have significant experience in all aspects of Change Management - chairing CABS etc - will need to have worked within a fast paced … Small/Medium sized organisation going through an IT Transformation Programme. May also suit a Service Manager or a Hands on Service Delivery Manager with ITIL Change experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on … Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd … line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to More ❯

a business analyst to support with a transformation project. This role will play a pivotal part in analysing, mapping, and redesigning business processes to enable more efficient and effective service delivery across the department. The successful candidate will have a proven background in business analysis within government environments, with a strong grasp of GDS (Government Digital Service … Business Analyst in UK government departments or public sector organisations. Strong background in process mapping, business process modelling (e.g. BPMN), and business transformation. Hands-on experience with GDS standards, service assessments, and agile delivery environments. Excellent stakeholder engagement and communication skills. Experience supporting end-to-end delivery of digital services and process change. Ability to work independently More ❯