301 to 325 of 532 Service Delivery Jobs in England

demands of modern financial-services technology. The Role You will lead and develop a small but capable internal IT team, ensuring the smooth delivery of support, infrastructure operations, and release management. Working closely with engineering, product, and compliance stakeholders, you’ll shape processes, strengthen controls, and ensure the business … remains aligned with key regulatory and security frameworks. Key Responsibilities • Manage and mentor internal IT support teams, setting standards for performance, documentation, and service delivery • Oversee day-to-day support operations, including incident management, escalations, and stakeholder communication • Own release management processes, coordinating with development teams to ensure ...

cloud services including Office 365 environments Ensure backup and disaster recovery procedures are in place and tested Maintain the ICT asset inventory Support and Service Delivery Provide technical support to staff, students and parents Ensure the ICT support service operates smoothly across the school Support ...

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...

senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work out of normal business hours) Your main duties … forecasting, and performance reporting as required. Operations & Customer Experience Ensure the smooth day-to-day operation of the centre. Maintain the highest standards of service, presentation, and customer experience at all times. Take responsibility for customers following handover from the Commercial Sales Executive., managing operational needs such as build ...

team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security … ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there ...

play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined … manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/ ...

JDBC, SOAP) solutions; their integration with the end-to-end solution. Will be accountable for the quality of the design, assessment of risk, and delivery of the components. Design, develop, and implement SAP FIORI applications. Collaborate with business users to understand and analyze requirements. Develop custom SAP UI5 applications …/FIORI, reducing technical debt and developing new features to help enable the business through ERP. Responsible for providing product and service direction to the Product Management Team and implement these as part of a self-organising team. Diagnosing service delivery problems and initiating actions to maintain ...

performance and security of core infrastructure platforms, including servers, networks, cloud services, VMware , Kubernetes and Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices , supported by clearly defined SLAs, KPIs and continual … service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal teams and third-party suppliers to ensure controlled implementation and minimal business disruption. Operating within an ISO 27001–aligned information security framework , the role carries responsibility for infrastructure risk management, vulnerability remediation ...

role is responsible for identifying, qualifying and on-boarding new suppliers for Space & Power as well as developing, negotiating, and obtaining approvals for Master Service Agreements and Framework Agreements. They work in close collaboration with internal operational teams to obtain quotations and negotiate individual orders. Managing vendor relationships … Identify potential vendors and manage the on-boarding of new vendors for co-location space and power in support of infrastructure projects. Develop Master Service Agreement, Contracts and Purchase Order terms and conditions Develop, negotiate and arrange necessary inputs and approvals for Master Service Agreements, Contracts or Purchase ...

technology and career development. Role Summary The role is to join the organisation’s highest profile customs transformation project as part of an experienced delivery team. As an analyst you will work alongside the client to define and implement requirements and configurations for the business rule engine which will … Great communication skills. The ability to tailor communication both to business and technical audiences Excellent client/stakeholder relationship skills with prior experience in service delivery (full training provided) Keen desire to learn new technology and improve processes ...

Manager (NEC Housing) London Borough | Contract | Competitive Day Rate A progressive London Borough is seeking an experienced Housing Systems Project Manager to lead the delivery and enhancement of its NEC Housing Management System . This contract role sits at the heart of the council's digital housing transformation, improving … services and outcomes for residents. Role Overview You'll manage end-to-end delivery of housing system projects-focusing on NEC Housing upgrades, integrations, and process improvements. Working with internal teams, suppliers, and senior stakeholders, you'll ensure projects are delivered on time, within scope, and aligned with strategic ...

Partnership Co-ordinator Salary: £32,000 per annum Location: Preston, Fylde & Wyre Job Summary The Integration and Partnership Co-ordinator will support the effective delivery of the Connect to Work programme by coordinating integrated working and building strong partnerships across internal teams and external organisations. The post holder will … supports positive employment outcomes for participants. The Integration and Partnership Co-ordinator will contribute to shaping and embedding partnership and integration practices across the delivery team. Main Duties & Responsibilities Core Responsibilities Act as the central point of coordination for integration and partnership activity within the Connect to Work delivery ...

Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames. Client Details Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions … businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and maintain relationships with key clients to ensure satisfaction and retention. Act as the main point of contact for client queries and support requests. Coordinate with internal teams to ensure timely delivery ...

Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames. Client Details Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions … businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients. Description Manage and maintain relationships with key clients to ensure satisfaction and retention. Act as the main point of contact for client queries and support requests. Coordinate with internal teams to ensure timely delivery ...

company (EOT) Role Overview The Sales Director will be responsible for driving revenue growth, expanding strategic partnerships, and leading the sales function across Managed Service Provider (MSP) offerings and IT hardware/software reselling. This is a senior leadership role requiring strong experience in MSP environments, vendor/channel … level with clients Lead strategic proposals, bids, and contract negotiations Ensure strong client retention and upsell strategy Operational Collaboration Work closely with technical and service delivery teams Ensure smooth handover from sales to implementation Align commercial promises with operational capability Required Experience Minimum 7–10 years in senior ...

.* Drive best practices for Apple lifecycle management, procurement, and security.* Act as the go-to escalation point for complex Mac-related technical challenges. Service Delivery & Support Manage IT operations, including helpdesk, endpoint management, and internal tools support.* Design seamless, frictionless support experiences using automation and proactive monitoring. … experience. Skills & Attributes: Confident Apple ecosystem specialist with deep technical expertise.* Excellent communication skills - able to translate technical issues for non-technical users.* Calm, service-focused approach under pressure.* Strong ownership mindset with proactive problem-solving ability.* Highly organised with excellent attention to detail.* Collaborative team player with leadership ...

Analyst | £105K | London Hybrid | Investment Banking Overview: A leading financial services organisation is seeking a TBM Analyst to support the Head of Service Catalogue in maturing and operating EMEA TEC’s Technology Business Management (TBM) capability. This role sits at the intersection of Technology, Finance, and Business , delivering transparent … Desirable Experience: Experience within banking or other highly regulated industries. Knowledge of FinOps, cloud financial management, or ITFM. Understanding of infrastructure tower costing and service delivery models. Experience supporting application portfolio rationalisation initiatives. Professional certifications (e.g., Apptio TBM Analyst, TBM Executive). Package: £105K Great Benefits Package Hybrid ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt a function its a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt a function its a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs ...

virtualisation environment (VMWare) Windows Server administration (Apply online only) Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience ...

will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following ...

Responsibilities Lead, support and mentor a cross-skilled team of digital forensic practitioners. Set team priorities, plan workloads and maintain consistent, high-quality service delivery. Ensure all forensic activity complies with ISO 17025, the FSR Code and internal quality standards. Oversee method validation, documentation updates and accreditation development. Manage ...

backgrounds. Who You Will Work With Our client is a well-established company in the insurance sector, known for its focus on customer service and growth. It promotes a positive workplace culture that supports employee development and balance. The company offers opportunities for meaningful contributions in a dynamic environment. … reviewing, sizing and prioritising the change portfolio.* Engage in SaaS communities to represent the business, influence product roadmaps and prioritise enhancements that improve service delivery, employee experience and efficiency.* Help shape chatbot strategy; monitor performance, usage and feedback; oversee content creation and deployment updates. What you bring: * Strong ...

Officers (EEOs), assisting with Fixed Penalty Notices (FPNs), data tracking, and enforcement reporting. Key Responsibilities CCTV & Technical Support Deliver a robust and sustainable CCTV service for a local authority environment. Carry out operational system checks, technical troubleshooting, and maintenance coordination. Conduct site surveys and provide recommendations for repair … PACE) Regulation of Investigatory Powers Act (RIPA) Protection of Freedoms Act Maintain high standards of safeguarding, risk management, equality, and operational probity. Contribute to service improvements and innovation within finite public sector resources. Support excellent customer service delivery to residents and stakeholders. Candidate Requirements To be successful ...