326 to 350 of 811 Service Delivery Jobs in England

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefishs … You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. Youll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services … and virtual networking. Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act More ❯

Job Summary: I am seeking an experienced and proactive Technical Service Desk Manager to lead my clients Service Desk operations in Newcastle. This role is pivotal in ensuring the delivery of high-quality technical support services to internal users and external clients, driving continuous improvement, and fostering a culture of excellence and accountability. Key Responsibilities: Lead and … manage the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate … resolution. Collaborate with infrastructure, application, and security teams to ensure seamless service delivery. Drive continuous improvement initiatives, including automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience More ❯

lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. … on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within a SaaS (Software-as-a-Service) company Strong leadership skills with a track record of motivating and developing teams Proven ability to manage helpdesk systems and workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and … conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team of support analysts More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

recurring revenues. Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities * Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' * Can Do More ❯

deep technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. Youll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. Youll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

Ensure compliance with industry standards and best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven experience in network project … delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management exposure. Strong problem-solving and communication More ❯

Role: SRE & Service Lead - Digital Core Platforms Location: 2 days a week in London Salary: £160,000 + 20% Value Account + Bonus Are you a forward-thinking Engineering Leader with a deep understanding of software engineering, cloud infrastructure, and SRE principles? Do you have a sharp eye for automation, observability, and leading technical teams through digital transformation at … and delivering customer-centric tech Comfortable getting close to the code (10% hands-on involvement expected) What you'll be doing: Leading platform design, observability strategy, and automation-first service delivery Overseeing hosting migration of the Mortgages portfolio to the cloud Owning vulnerability and incident response models across critical services Collaborating with Architecture, Security, and Engineering Leaders to More ❯

Title: Business Development Manager Location: Leeds, West Yorkshire Salary: £40,000-£45,000 OTE £90,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

you. Our Future Transport team have a 2-year fixed term contract available for a Product Manager lead to play a pivotal role in driving product vision, strategy, and delivery across multiple cross-functional teams. Acting as a champion for our customers, you will develop a deep understanding of user needs and pain points, ensuring these insights are at … solutions that address the regions evolving transport needs. A strong grasp of data analytics, strategic product management, agile methodologies, and technical architecture principles is essential to drive the continuous delivery of high-quality, user-focused products. You will also lead and mentor small, project-based delivery teamsensuring their outputs are aligned with programme objectives, timelines, and budgetswhile delivering … transformative digital tools and services that support the strategic ambitions of the West Midlands. What you will be doing Lead the identification of critical service delivery pain points and strategic opportunities, translating them into compelling product strategies and roadmaps Collaborate closely with senior stakeholders and partners to define and evolve product strategy, ensuring it addresses critical regional transport More ❯

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office which is located in Letchworth … Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role Customer Support: Be … the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for More ❯

Title: Business Development Manager Location: Leeds, West Yorkshire Salary: £40,000-£45,000 OTE £90,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years experience in a Managed Service Provider (MSP) or IT More ❯

Job Title: 3rd Line IT Engineer - MSP Location: Worcester (Hybrid) Salary: Up to £50,000 We're working with a growing Managed Service Provider in Worcester who are seeking an experienced 3rd Line IT Engineer to join their senior technical team. This is an exciting opportunity to manage complex client environments, lead on advanced technical support, and contribute to … IT projects for clients, including migrations, upgrades, and new technology deployments. Produce and maintain accurate technical documentation for clients and internal processes. Work directly with clients to ensure outstanding service delivery and satisfaction. Mentor and provide guidance to junior engineers when required. What You'll Bring Proven experience in a 3rd Line IT Engineer role , ideally within an More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

the organization. Provide mentorship and support to junior team members, fostering a culture of learning and collaboration. Collaborate with the SAP Technical Lead to drive team initiatives and optimize service delivery. Must haves Technical and Personal attributes: Certifications : Hold at least one SAP Technical Certification (e.g., HANA, OS/DB Migration, NetWeaver, BTP). Implementation Experience : Demonstrated expertise in More ❯

at any one time Excellent knowledge of Excel Strong communication skills, with the ability to manage time effectively Problem solving skills with focus on quality and the onboarding customer service delivery. Excellent communication skills, with the ability to communicate proficiently both written and verbal Able to adapt and succeed in a fast paced, changing environment. The ability to manage More ❯

include partner development, clinician onboarding, and participation in governance committees. Operational Leadership Lead non-clinical operational services to ensure safety, efficiency, and quality Build proactive, engaged teams responsive to service demands Maintain visible leadership and facilitate communication across departments Workforce Leadership and Development Attract, develop, and retain high-performing teams fostering a positive culture Provide line management, coaching, and … support HR procedures Ensure mandatory and guest experience training is up to date Performance Management and Governance Ensure departmental KPIs and service levels are met Manage staffing and resource allocation for efficiency Maintain governance frameworks compliant with CQC standards Guest Experience and Service Delivery Oversee guest experience policies and feedback channels Engage with patients and visitors to … promote positive experiences Gather feedback for service improvements Compliance and Health & Safety Lead on GDPR and data protection compliance Ensure health and safety legislation and policies are followed Coordinate mandatory training across departments Financial and Resource Management Manage budgets, revenue, and costs Oversee self-pay pricing, patient accounts, and insurer payments Own digital tools and manage system upgrades Business More ❯

and integrated telematics solutions ensuring projects run smoothly from planning through to successful implementation. As an Applications Engineer, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology … cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery. Your key responsibilities: Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments. Serve as the primary delivery … create detailed project plans and ensure milestones are met. Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments. Identify potential delivery risks and proactively mitigate them through planning and escalation. Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs. Facilitate regular check-ins, stakeholder updates More ❯

term improvement. You'll need to set a clear direction and get people aligned behind it - then make sure things get done. You'll report into Head of Software Delivery and work closely with Architecture and Software teams and play a key role in delivering change across systems that are central to the organisations purpose. To apply you should … s, performance, disciplinary, individual training, development plans, appraisals, etc. 2.Evidence of an understanding of Azure/DevOps - experience of deployment/configuration via pipelines. Release and deploy management alongside service monitoring and support of infrastructure & products. 3.Previous experience of managing a team of Azure Infrastructure Engineering and DBAs who are responsible for monitoring, alerting, and database management. You should … have enough tech knowledge around infrastructure and database areas to manage the team of DBAs & Engineers. Further experience to be successful in this role but not necessary: IT Service Delivery and/or Support Management background Experience of service with internally produced software applications/products rather than large enterprise/corporate technology. With an understanding of More ❯