326 to 350 of 1,166 Service Delivery Jobs in England

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity … improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your More ❯

finance systems. The Finance Product Owner Team Lead will manage a team of functional experts and collaborate with internal finance stakeholders, technology teams, and external vendors to drive the delivery and enhancement of key finance applications. Key Responsibilities: Own the roadmap for finance systems including SAP (FICO), Coupa, and Bottomline PTX Collaborate with business stakeholders to gather requirements and … prioritise feature backlogs Lead delivery of functional changes from design through to implementation and support Ensure systems meet regulatory, compliance, and security standards Support incident and problem resolution and ensure service delivery KPIs are met Provide strategic direction on future enhancements and system integrations Required Skills & Experience: Strong functional expertise in SAP FICO and experience with system More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Littlefish is seeking an enthusiastic and skilled Onsite Engineer to join our expanding Service Delivery team. As an Onsite Engineer, you will be the face of Littlefish's exceptional technical support, providing direct, walk-up assistance to a diverse range of users … Your support will cover desktop, laptop, printer, telephony, and application issues, along with involvement in application and network/server troubleshooting. Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. Your role will be vital in delivering seamless IT experiences for our customers. … Effective communication, managing technical queries, and adhering to service-level agreements (SLAs) will be key to your success. What will you be doing on a day-to-day basis? BAU Support: Providing walk-up assistance and resolving IT issues in a fast-paced environment. Joiner, mover, leaver support: Setting up new hardware and supporting user inductions. Floorwalking: Proactively assisting More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

and Planning operations. This pivotal role is responsible for ensuring optimal performance, robust resilience, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery. Our Ethos Customer First Our clients have chosen to work with ICTS our duty is to serve them. Meeting the current and future needs of our clients must … Park, this position is responsible for leading a team of planners to ensure accurate, efficient, and proactive workforce scheduling, while also maintaining reliable and insightful reporting on operational data, service delivery, and KPI performance. This is a critical role that enables frontline operational success by ensuring the right people are in the right place at the right timesupported … performance data across: Passenger screening (e.g., throughput, passenger numbers) Hold Baggage Screening (HBS) volume Cargo screening (airlines, regulated agents) Data centre and secure facility visitor access logs Corporate client service delivery records Ensure consistent, accurate capture of data from all relevant systems, manual sources, and field teams. Maintain alignment of data reporting with operational delivery, invoicing accuracy More ❯

and the ability to swiftly translate complex requirements into practical processes. They build user-centred practices in new teams and align business analysis activities with wider plans to inform service design and proposition. RESPONSIBILITIES: Collaborate with internal and external stakeholders to define needs, risks, and requirements through user stories and engagement activities. Researching and analysing how businesses operate - including … stakeholder engagement. JOB SPECIFICATION Lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects. Work to government digital service standards and assure business analyst quality on projects, through digital service assessments, both as an assessor and on projects being assessed. Collaborate with colleagues in the cross-government … business analyst communities and contribute to the development of best practice and cross-government guidance. Collaborate with cross-functional teams, including delivery, product management, business analysis, software development to share research insights EXPERIENCE REQUIRED: An excellent understanding of Business Analysis concepts. Skilled in translating strategy and policy into operational and technical requirements. Strong command of business analysis methodologies-scoping More ❯

application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and reliability. More ❯

Intelligence Analyst to join our team in the South East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

and Intelligence Analyst to join our team in the East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

above this will be supplemented with a specialist pay allowance. Published on 26 June 2025. Deadline 6 July 2025. Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government, responsible for setting, leading, and delivering the vision for a modern digital government. Our priorities include: Joining up public sector services Harnessing … citizens to interact with government services. Products & Services Directorate The GOV.UK App team is part of the Products & Services Directorate, responsible for shared systems and technology that make public service delivery more efficient: GOV.UK App: building personalized, proactive citizen relationships GOV.UK Pay: enabling online payments GOV.UK Notify: sending high-volume communications GOV.UK Forms: creating accessible online forms As … and reconciling stakeholder needs Ability to evaluate ROI and value for money Data-driven decision-making skills Communication strategies to drive adoption Experience across different product lifecycle phases and delivery teams More ❯

and Risk posture. This role is key in building and improving Primark's Cyber Security posture. Duties & Responsibilities Actively progress and improve Primark's cyber security posture with the delivery of agreed projects/initiatives aligned with industry best practice. Ensure project deliverables are aligned with the Cyber Roadmap with outcomes directly addressing strategic objectives/maturity gaps/… on approach' including the construction of business cases and contractual arrangements. Have a metric based approach with a structure to enable auditing and managing vendor performance. Coordinating resources, preparing delivery teams for kick-off and ensure effective completion of milestones, controlling scope and mitigating risks. Managing the scope of programme delivery from inception to service delivery - defining, developing and managing implementation schedules Maintaining a roadmap of future initiatives, that effectively facilitates the prioritisation of delivery plans. Ensuring an ongoing focus on delivering the required quality/value for money and compliance with published standards and guidelines. Co-ordinates cross-functional team members, identifies resources needed, assigns and prioritises tasks/responsibilities and ensures deadlines More ❯

Hampshire area. We are looking for an experienced individual to join as the IT Technical Lead. Overview The IT Technical Lead is responsible for driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role collaborates with teams across applications, service delivery, infrastructure, and development to ensure … aligned, scalable, and secure technology decisions. This position combines deep technical expertise with a collaborative, delivery-focused mindset, guiding teams in best practices, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also serves as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong understanding of More ❯

disaster, Solid knowledge of operational resilience, technology infrastructure, IT backup/Backup tooling, Technology architecture, cloud computing, IT audit, and integrating resilience frameworks with technology architecture. Experienced in IT Service Delivery (gained from working in ITIL environments), technology business alignment, and technology transformation programmes. Ability to take an end-to-end view across technology architecture, technology operations, IT … service delivery and apply it to relevant business contexts. Experienced in overseeing cross-functional teams in a multi-vendor managed service environment. Experienced in managing multiple third-party suppliers and partners simultaneously Familiar with IT Operational Processes, toolsets and operating standards, e.g. NIST, ISO 22301. ITIL/IT Service Management accreditation. Flexibility, versatility, and resilience to More ❯

role in shaping and delivering our digital products. This is an exciting opportunity to work at the heart of our development team, ensuring a well-groomed backlog and smooth delivery cycles. As our Product Owner, you'll be responsible for managing and prioritising the product backlog to keep development work aligned with business goals. You'll work closely with … the Product Manager and Delivery Manager to refine features into actionable user stories, define acceptance criteria, and provide hands-on support to the development team throughout the delivery lifecycle. What you'll do: • Work collaboratively with the Product Manager & Product Delivery Manager, bringing domain expertise and user experiences to support the creation of the product roadmap • Work … minimum of 2 weeks available backlog • Develop appropriately detailed specifications and acceptance criteria for software development projects • Maintain excellent working relationships with internal product users in the internal monitoring service delivery teams • Support go-to-market and customer delivery activities- for example, deliver high quality product demonstrations to internal and external customers What you'll bring: • Proven More ❯

as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and assist them … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer More ❯

looking for an experienced individual to join our client as the IT Technical Lead. Overview The IT Technical Lead plays a central role in driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role works closely with teams across applications, service delivery, infrastructure, and development to … ensure technology decisions are aligned, scalable, and secure. This position combines deep technical expertise with a collaborative, delivery focused mindset guiding teams in best practice, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also acts as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong More ❯

Collaborating with cross-functional teams, such as marketing, sales, product development, global process owners, and the customer success team, to align customer experience efforts with business goals Recommending customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations. Training and educating staff on customer-centric approaches and best practices to foster … throughout the organization. Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders. Managing Continual Service Improvement (CSI) initiatives, a cross-functional framework that enables Global Process Owners, Regional Leaders, and site teams to understand CX feedback and contribute to the overall customer experience improvement … Analytical skills - Part of the daily role includes analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey. Customer service skills - Experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints More ❯

and optimisation of network environments (LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service delivery. Maintain documentation detailing … ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical challenges. Ensure incident resolution meets … agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function at internal and external meetings as needed. Continuously develop professional knowledge and attend relevant training More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to master's level in relevant subject or equivalent level of experience of working at a … learn Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯