351 to 375 of 811 Service Delivery Jobs in England

incidents in a timely manner Monitoring system performance to ensure optimal operation and identifying areas for improvement Collaborating with first line support and other IT teams to ensure seamless service delivery Assisting in the deployment and maintenance of IT infrastructure and software Implementing security measures and ensuring compliance with established procedures Maintaining accurate documentation of issues and solutions … Providing technical guidance and mentorship to junior team members Participating in continuous improvement initiatives to enhance IT service quality Job Requirements: Experience in an IT support role, with a particular focus on second line support Strong analytical and problem-solving skills Understanding of IT infrastructure, including networks, servers, and software applications Excellent communication skills for effective liaison with internal … and external stakeholders Proficiency in using IT support software and tools Attention to detail and commitment to delivering high-quality service Ability to work effectively both independently and as part of a team Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks. The successful applicant will be More ❯

resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be … a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently … met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas More ❯

that position us for bold expansion across new markets. You’ll lead cross-functional teams, manage high-value vendor relationships, and ensure the seamless alignment of systems, suppliers, and service models globally. From overseeing the operational interface with key financial activities to championing platform-wide innovation, you will ensure every element of our business is primed for growth, resilience … and excellence. Based in London, Dublin, or Abu Dhabi , your leadership will influence every corner of our global data centre portfolio. You’ll be the primary enabler for operational delivery, orchestrating the transformation from today’s strong foundations into tomorrow’s world-class growth platform. It’s a role for someone who thrives in complexity, sees opportunity in change … vision into measurable impact. What We’re Looking For Extensive experience within global operations, procurement, or commercial platform leadership roles Proven track record in supporting large-scale developments and service platform scale-up Experience owning supplier agreements, managing transformation programmes, and leading multi-region teams Strong working knowledge of technology-enabled service delivery and data-centric operational More ❯

that position us for bold expansion across new markets. You’ll lead cross-functional teams, manage high-value vendor relationships, and ensure the seamless alignment of systems, suppliers, and service models globally. From overseeing the operational interface with key financial activities to championing platform-wide innovation, you will ensure every element of our business is primed for growth, resilience … and excellence. Based in London, Dublin, or Abu Dhabi , your leadership will influence every corner of our global data centre portfolio. You’ll be the primary enabler for operational delivery, orchestrating the transformation from today’s strong foundations into tomorrow’s world-class growth platform. It’s a role for someone who thrives in complexity, sees opportunity in change … vision into measurable impact. What We’re Looking For Extensive experience within global operations, procurement, or commercial platform leadership roles Proven track record in supporting large-scale developments and service platform scale-up Experience owning supplier agreements, managing transformation programmes, and leading multi-region teams Strong working knowledge of technology-enabled service delivery and data-centric operational More ❯

that position us for bold expansion across new markets. You’ll lead cross-functional teams, manage high-value vendor relationships, and ensure the seamless alignment of systems, suppliers, and service models globally. From overseeing the operational interface with key financial activities to championing platform-wide innovation, you will ensure every element of our business is primed for growth, resilience … and excellence. Based in London, Dublin, or Abu Dhabi , your leadership will influence every corner of our global data centre portfolio. You’ll be the primary enabler for operational delivery, orchestrating the transformation from today’s strong foundations into tomorrow’s world-class growth platform. It’s a role for someone who thrives in complexity, sees opportunity in change … vision into measurable impact. What We’re Looking For Extensive experience within global operations, procurement, or commercial platform leadership roles Proven track record in supporting large-scale developments and service platform scale-up Experience owning supplier agreements, managing transformation programmes, and leading multi-region teams Strong working knowledge of technology-enabled service delivery and data-centric operational More ❯

ll be doing: Leading and managing a team of business system engineers, system trainers and system data experts Overseeing the digital transformation rollout of new business systems Completing the delivery of a new rostering system (Allocate) HRIS platform (iTrent) development and optimisation Evaluating other long term system replacements Enhancing and optimising key systems to maximise business benefits and efficiency … Managing service delivery provision for tickets related to business systems Driving project delivery across multiple sites, ensuring consistency and high-quality outcomes Managing vendor relationships and ensuring systems remain fully supported What you'll have: Proven experience in leading business system implementations in a multi-site environment Ability to work closely with non technical stakeholders to define … projects successfully on time and on budget Strong background in rostering solutions, HR systems and complex business applications (iTrent, Allocate, Carenotes and Nourish) would be advantageous Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally More ❯

key stakeholders Supporting and managing international remote IT setups at events What We re Looking For Essential Skills & Experience: Minimum 3 years experience in IT support, ideally in a service delivery capacity Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender Experience with virtualization platforms (ideally V-Sphere and Hyper-V) Solid networking skills (switching … routing, VLANs) Confident communicator with excellent customer service skills Self-starter with strong problem-solving and analytical abilities Able to adapt quickly to a dynamic, high-pressure environment Desirable Extras: Experience with antivirus tools like Microsoft Endpoint and Huntress Catia 3DX administration Familiarity with JIRA and Confluence AV over IP (video distribution) experience Cisco networking knowledge SonicWall firewall management More ❯

key stakeholders Supporting and managing international remote IT setups at events What We’re Looking For Essential Skills & Experience: Minimum 3 years’ experience in IT support, ideally in a service delivery capacity Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender Experience with virtualization platforms (ideally V-Sphere and Hyper-V) Solid networking skills (switching … routing, VLANs) Confident communicator with excellent customer service skills Self-starter with strong problem-solving and analytical abilities Able to adapt quickly to a dynamic, high-pressure environment Desirable Extras: Experience with antivirus tools like Microsoft Endpoint and Huntress Catia 3DX administration Familiarity with JIRA and Confluence AV over IP (video distribution) experience Cisco networking knowledge SonicWall firewall management More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to … Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with … and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery More ❯

Broadband & Utility packages, completely? free after two years ·????????£1,000 Refer A Friend Scheme ·????????25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service ·????????£250 Bright Ideas Scheme ·????????Quarterly Top Performer's Day Out ·????????Buy & Sell holiday allowance scheme ·????????Death in service benefit ·????????Friday fridge ·????????Paid Charity leave? What will you be … minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to … actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational More ❯

Trust, following structured lesson plans and schedules Evaluate software upgrades, update documentation, and escalate development needs when required Promote digital systems and respond to training-related enquiries Adapt training delivery to meet the needs of a 24/7 organisation, supporting project rollouts and fellow trainers Occasionally assist with IT equipment setup and liaise with the IT Helpdesk for … manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Windows applications Awareness of IT environments Evidence of good performance in current role Desirable Experience of working in the NHS Experience of training assessments and evaluations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry … Analysis: Dive deep into both quantitative and qualitative customer feedback to uncover sentiment, trends, and key areas for enhancement. Segmentation Models: Develop detailed customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and foster collaboration across departments … and sentiment analysis. Personal Attributes: - Exceptional stakeholder engagement and communication skills, especially with senior managers and Board members.- A curious mindset with a passion for translating data into practical service improvements.- Commitment to inclusive, customer-centric service delivery, especially for vulnerable groups. Qualifications: Degree-level qualification or relevant experience in an analytical field such as Statistics, Data More ❯

user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations. Day-to-day of the role: Provide 1st and 2nd line IT support for business applications, systems … and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences. Install, configure, and maintain software and hardware components of computer and More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management … working basis. What you will be doing : Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to … minimize risk of recurrence. Developing and maintaining a client-specific service delivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own More ❯

and monitoring of Environmental, Social, and Governance (ESG) initiatives Drive energy efficiency, waste reduction, and other sustainable practices Liaise with external contractors and suppliers to coordinate repairs, upgrades, and service delivery Source cost-effective solutions for repairs and procurement without compromising safety or performance Work closely with other departments to support daily operations and improve overall property functionality More ❯

solution opportunities to address unmet internal and external customer needs. Prioritize projects and initiatives based on defined criteria such as return on investment, strategic alignment, and business impact. Solution Delivery & Project Oversight: Assist the business sponsor in creating robust business cases, defining key performance indicators (KPIs) to measure success. Gather high-level business requirements and define project scope, collaborating … with architecture, operations, and security teams to ensure proposed solutions are compliant with company standards and architectural principles. Ensure a clean handover of project initiation documents to the Project Delivery team for execution. Monitor solution implementation and review post-launch performance against KPIs to ensure benefits are realized. Governance & Communication: Communicate IT decisions, priorities, and relevant project information to … business stakeholders. Manage stakeholder expectations, provide transparency on costs and value, and help resolve conflicts. Work with service delivery managers to understand operational pain points and incorporate solutions into the technology roadmap. What you'll be doing Skills & Competencies: Strategic Thinking:Ability to see the bigger picture and align technology with business strategy. Stakeholder Management:Exceptional skills in More ❯

Broad knowledge and deep understanding of one or more core aspects of IT, including Enterprise Architecture, IT Operating Model, IT Strategy and Governance, Systems Integration and Application Development, IT Service Delivery, IT Infrastructure, IT Financials and Data. Excellent problem-solving skills. Programme and Project Management expertise with demonstrable experience in managing and being responsible for the delivery More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

do: Act as a trusted advisor to business stakeholders working with them to secure talent whilst providing insights on market trends and hiring strategies. Drive client engagement through exceptional service delivery, onboarding and stakeholder management. Talent delivery, sourcing and vacancy management with a particular focus on technical roles within insurance pricing, finance and information technology. Management of More ❯