151 to 175 of 491 Service Management Jobs in England

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery … across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement … initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to More ❯

Responsibilities: Clarify and document business requirements to ensure project plans are comprehensive, realistic, and in line with company objectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. Communicate project plans and progress … planning and schedule progress to provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold an Appropriate industry Degree/… relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support on … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient More ❯

we look to scale our Group Professional Services business, this new position Resourcing Business Partner will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will partner with the UK business, using Resource Management best practice to capture demand and deliver resourcing solutions that source the right skills, from … meet and exceed the requirements of our customers and deliver the right commercial outcomes for GPS. So, who are we? Group Professional Services encompasses our Engineering, Consultancy and Project Management practices together with our growing Business Solutions portfolio and nearshore/offshore centres. We are made of up of over 4,200 skilled practitioners with deep expertise across core … infrastructure technologies and industry standard architecture and project management methodologies. Operating across 3 continents and serving some of the world's largest brands we drive technology change in a thriving and fast-moving digital industry What you'll do Resource Management Operations Evaluate and triage resource requests at pace, making informed decisions to route demand through the most More ❯

drive resolution. Act as the “voice of the business” in technical discussions, ensuring outcomes deliver business value. Maintain clear documentation for handover and future audit. Required Skills Strong stakeholder management: able to communicate confidently with execs, governance forums and delivery teams. Comfortable taking ownership of outcomes, not just producing requirements. Skilled in requirements elicitation, analysis and documentation. Experience with … process mapping (e.g. BPMN, swimlanes, Visio, Lucidchart, Miro). Strong facilitation and workshop skills. Familiar with IT service management concepts (e.g. JSM/ITIL) and governance processes. Knowledge of identity/access management concepts is a plus, but willingness and ability to learn specifics is more important. Excellent written and verbal communication skills. Self-starter, able to … work independently while keeping stakeholders engaged. Preferred Skills Exposure to JSM (Jira Service Management), identity and authorisation (not necessary). Experience in risk, compliance, or governance contexts. Background in large, complex organisations with multiple stakeholders. More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As … an IT Configuration Manager, you’ll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations … CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. Your responsibilities will include: Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys. Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements More ❯

across all of Data Analytics systems work per the prescribed HSBC and ITIL standards. Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs. Work closely with the Engineering/product team to ensure implementation of automation of … project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. … Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes More ❯

to innovate and deliver sustainable solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Stockport or Preston. About the role This a pivotal service leadership role at a transformative moment in the company … s growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability, and user satisfaction remain at the heart of our global delivery model. You’ll oversee multiple managed service partners … and internal teams, maintaining seamless delivery across incident, request, and change management. With a focus on continuous improvement, you’ll drive strategic service enhancements that enable scalability and support OCU’s ongoing international expansion. This is a hands-on leadership role for a proven service professional who thrives in fast-moving, high-growth environments. You’ll combine governance More ❯

be able to show good knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts … Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure SQL/SQL Server - PowerApps, LogicApps, Flow and Common Data Service - Visual Studio Team … Service — Knowledge of best practices for working with offshore teams — Experience of Agile Methodology — Certification in TOGAF or Zachman Framework would be beneficial — Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud — Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable — Graduate from a top University — A relevant degree within a computational or More ❯

the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading, and connect compassionately … Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC. What we're looking for If you're a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer … centric solutions, we'd love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments. We're looking for people who thrive in More ❯

reinstall/configure applications as required. Troubleshoot Windows OS, hardware, and enterprise applications efficiently. Coordinate escalations and hardware replacements with third-party vendors. Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.). Assist with general troubleshooting of user issues and hardware refresh projects. Install pre-packaged software manually via USB key when needed. Support … M365, Teams, and ServiceNow (preferred). Ability to follow instructions and resolve technical issues efficiently. Experience coordinating with third-party vendors for hardware replacements. Excellent documentation skills for IT service management systems. Strong interpersonal skills and a customer-focused approach. Active SC Clearance If you are a results-driven Deployment Engineer with a passion for your work, we More ❯

/11 OS Delivering excellent support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned service management practices and improving processes Ensuring all installations are recorded and licenses verified Reporting software process violations and supporting daily operations checks What we are looking for You … Essential) Strong knowledge of Active Directory , VMware , and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL service management practices (Advantageous More ❯

and hands-on leadership across complex, multi-supplier environments. What we re looking for: Strong background in engineering leadership, governance, and process design Experience working across software, infrastructure, or service management disciplines Proven ability to define and embed automation and tooling strategies Excellent stakeholder management and communication skills What s in it for you: 26 days annual … for all aspects of engineering process, governance, technology and strategy -Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products -Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently -Define More ❯

and hands-on leadership across complex, multi-supplier environments. What we’re looking for: Strong background in engineering leadership, governance, and process design Experience working across software, infrastructure, or service management disciplines Proven ability to define and embed automation and tooling strategies Excellent stakeholder management and communication skills What’s in it for you: 26 days’ annual … for all aspects of engineering process, governance, technology and strategy -Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products -Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently -Define More ❯

Service Architect When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Remote Salary: Up to £80,000 Plus a lucrative commission structure Must be eligible for SC Clearance (Must … creative, passionate, energetic, friendly people- we would love to hear from you. The role and what youll be getting up to on a day to day basis: As a Service Architect, youll play a pivotal role in supporting the sales process, ensuring the integrity of managed service solutions, and driving both new business and customer retention. Youll bridge … technical and operational expertise, working closely with subject matter experts to deliver solutions that truly align with client needs and Littlefishs operational strengths. You will: Lead the alignment of service solutions with customer requirements Build virtual bid teams, allocating workload across experts Collaborate to develop integrated, innovative, and cost-effective solutions Assess and manage requirements, risks, and third-party More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards. The … Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous improvement across processes, training … and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who More ❯

Bridge Technology Partners - Service Desk Manager Location: Hybrid - 2-3 days per week in the Norfolk region Salary: £45,000-£50,000 per annum Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they're looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards. The … Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous improvement across processes, training … and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who More ❯

automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … expectation of flexibility and responsiveness during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands on as well as take … on leadership responsibilities. Operational Management Take full ownership of day-to-day BAU operations, ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively More ❯

automation, and a mobile-first strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement the roadmap for infrastructure upgrades … expectation of flexibility and responsiveness during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands on as well as take … on leadership responsibilities. Operational Management Take full ownership of day-to-day BAU operations, ensuring the cloud platform’s performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively More ❯

automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯

automation, and a mobile-first strategy across a global footprint. Duties and Responsibilities Platform Ownership & Strategy • Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. • Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm's digital transformation goals. • Drive and implement the roadmap for infrastructure upgrades … regardless of time of day is an essential. • Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. • Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. Operational Management • Take full ownership of day-to-day BAU operations … ensuring the cloud platform's performance, reliability, security, and compliance. This includes patch management across all infrastructure services, as well as ensuring regular reporting is carried out for patch compliance and vulnerability management. Beyond operational stability, the role demands a continuous improvement mindset - proactively evaluating the platform and driving enhancements to optimise efficiency, resilience, and user experience. • Manage incident More ❯