151 to 175 of 423 Service Management Jobs in England

business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. … provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold ...

Enterprise Architect - Satellite/Mobile Telecoms Solutions A global consultancy operating in mobile telecoms and satellite is looking for an Enterprise Architect to lead service and operational transformation across their client programmes. You will own the architectural vision for operational support and service assurance, working closely with client … product, engineering and commercial teams to drive measurable improvements in service quality, platform resilience and partner ecosystem integration. What you will be doing: Defining and owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management ...

Network Services Location: Hybrid London – 2–3 days office Type: Full-Time, Permanent Salary: £80,000 – £110,000 (DOE) Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Inside IR35 - Hybrid Experience 10+ years’ experience delivering complex, large‐scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred. Demonstrated experience leading programmes in lean teams, with a hands‐on approach alongside clear programme accountability. Proven leadership of global Technology … teams within complex matrix organisations, including influencing without direct authority. Significant experience in vendor and partner management, including commercial negotiation and performance management. Strong understanding of modern device management technologies and end‐to‐end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service ...

Inside IR35 - Hybrid Experience 10+ years' experience delivering complex, large-scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred. Demonstrated experience leading programmes in lean teams, with a hands-on approach alongside clear programme accountability. Proven leadership of global Technology … teams within complex matrix organisations, including influencing without direct authority. Significant experience in vendor and partner management, including commercial negotiation and performance management. Strong understanding of modern device management technologies and end-to-end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service ...

business strategy, managing senior stakeholders to ensure transparency and alignment on key milestones. Finally, the role is a driver for continuous improvement and service excellence. By refining delivery processes and enhancing service assurance frameworks, the Lead ensures that network solutions are delivered efficiently and contribute to the long … Programme Managers on technical risk assessment, issue mitigation, and the budgeting process for OSS interface enhancements. Driving the evolution of integration processes to improve service assurance and the overall reliability of production deliveries. Creation of data standards and governance policies across shared tools and interfaces. Working as the technical ...

business strategy, managing senior stakeholders to ensure transparency and alignment on key milestones. Finally, the role is a driver for continuous improvement and service excellence. By refining delivery processes and enhancing service assurance frameworks, the Lead ensures that network solutions are not only delivered efficiently but also contribute … Programme Managers on technical risk assessment, issue mitigation, and the budgeting process for OSS interface enhancements. Driving the evolution of integration processes to improve service assurance and the overall reliability of production deliveries. Creation of data standards and governance policies across shared tools and interfaces. Working as the technical ...

month initial contract Inside IR35 - £400-£450 per day Onsite 5 days per week - working an agreed 8-hour day within the 8am-5pm service window Security Clearance : It is an essential requirement for candidates to obtain UK Security Clearance (SC Level) prior to appointment. Overview; We are seeking … minor enhancements. This is a highly customer-facing onsite role requiring strong troubleshooting skills, excellent stakeholder communication, and experience working within structured IT service management environments. Key Responsibilities Provide Level 3 technical support for business-critical applications Investigate, diagnose, and resolve complex technical incidents Support and maintain Microsoft ...

point within the team and for third-party providers Manage identity, access and endpoint environments using Microsoft tools (Entra, Defender, Intune), including mobile device management Administer enterprise applications, including onboarding, security reviews, and provisioning via SSO/SCIM Support technology projects and contribute to ongoing transformation initiatives across Salix … secure configurations across M365 and end-user devices Maintain accurate documentation and actively identify and implement continuous improvements across workplace services Operate within IT service management processes to ensure a stable, secure and low-risk environment, monitoring and mitigating system risks Provide on-site support when required, including ...

Deliverables Own the day to day operation of the Databricks platform and associated MLOps services, ensuring availability, performance and stability. Establish and run service management processes including incident, problem and change management, with clear documentation and escalation paths.Define and deliver standardised MLOps patterns covering model development, deployment … controls.Proven capability delivering MLOps practices end to end, from CI/CD and automation through to model monitoring and observability.Experience owning platform operations and service management in a complex, enterprise environment.Confidence working with security, risk and governance stakeholders to evidence controls and support audits.Ability to engage and influence ...

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews ...

knowledge of practices for Dynamics 365 — Deep understanding of Azure and cloud technologies, .Net development and PowerBI. — Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and early live support. — Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement … including core solution of Accounts, Contact and Activity management and at least one of the following: - Sales Management - Marketing automation - Project Services Automation - Customer Service Management - Field Services — Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including: - Azure ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

sites as required across the UK. Daily Rate (InsideIR35): Contact Me Overview We are supporting a public sector programme focused on building ESM (Enterprise Service Management) capability and delivering/operating critical network services, including a mobile network environment supporting emergency services locations. The environment is heavily centred … sites on an as‐needed basis (London + DC locations). Nice to Have Experience supporting large programmes with multiple sites/complex service delivery. Experience with ESM-aligned programmes (building or integrating service management capability). #J-18808-Ljbffr ...

First options available The role This is a senior product leadership role responsible for setting the direction and ensuring value delivery from core IT service management and automation platforms. The role owns the full product lifecycle – from strategy and roadmap through delivery and ongoing improvement – with a strong … value, and making clear product decisions. Put in place effective governance and controls, covering areas such as security, data, integrations, access and supplier management to ensure platforms remain sustainable and compliant. Build strong internal and supplier relationships, managing performance, resolving issues, and creating a collaborative, product ...

balanced work environment that combines office collaboration with the comfort and convenience of remote work. RAM, a leading provider of vehicle tracking and field service management solutions, is seeking an experienced Digital Marketing Executive to drive our substantial paid strategy across multiple channels, but with a deep focus … just been acquired by Klipboard (previously Kerridge Commercial Systems) and is primed for its next stage of growth. RAM delivers innovative fleet management and field service solutions that help SME businesses optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

workplace solutions company.The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The role As a Dispatch Coordinator you will be responsible for ensuring the efficient scheduling and deployment of field engineers … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The candidate ...

Role: Service Desk Manager Location: London | Hybrid working Salary: £ + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, income protection Our client, a leading technology and connectivity organisation, is hiring a Service Desk Manager to lead the delivery of high-quality … shape operational excellence, improve customer experience, and lead a high-performing support function within a fast-growing environment. What you’ll do Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee ...

Overview: A ServiceNow Telecommunications Service Management ( TSM ) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory … service assurance, and OSS/BSS integrations. Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain ...

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide first ...

What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What … inquiries Identify process improvement opportunities to improve efficiency and quality Manage product updates and automation projects Stay informed about broader Tech Ops responsibilities Cloud Service Transition Operate and maintain workflows on TransUnion's next gen OneTru cloud platform Support service migration to OneTru, from planning to operations Establish ...

looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will … experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills ...

Description We are looking for a Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. ...

enterprise environment. Key Responsibilities: Design and maintain resilience KPIs and KRIs aligned to key outcomes Integrate and analyse data from incident, change, observability, and service management platforms Identify trends, risks, and improvement opportunities across the estate Produce executive dashboards and regulatory-ready reporting Support prioritisation of remediation … resilience improvements Requirements: Strong data analysis experience in a large banking environment (essential) Experience working with operational, incident, or service management data Strong SQL and dashboarding/reporting skills Understanding of operational resilience or risk frameworks Ability to translate data into clear, actionable insight ECS Recruitment Group ...