Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: £625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital … transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across … all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform More ❯
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Stackstudio Digital Ltd
Job Title: Azure Virtual Desktop (AVD) SME SC Clearance Location: Gloucester Business Park, UK/Remote Department/Practice: IT Infrastructure Special Working Conditions: Must be ready to work out of hours (based on project requirements). Ability to work More ❯
Overview We are searching for a skilled ServiceNow Architect with a profound grasp of the TelCo sector to design solutions for CSM Module and build solutions for 3rd party interfaces with ServiceNow. Responsibilities Design the overall application architecture and map client business requirements to systems/technical requirements. Provide expertise in technical knowledge, methodology and framework, data integration and data … flows, ServiceNow Architecture, and software development and coding. Participate in process flow analysis and process redesign with the project team. Qualifications 7+ years' experience with ServiceNow Implementation 6+ years of ServiceNow experience At least 3 years of experience in implementing ServiceNow CSM projects Should have implemented 2 complex CSM projects Highly proficient across the breadth of ITIL practices Having experience … on Agile methodology Experience as leader of successful ServiceNow implementation engagements, including designing the solution, delivering configurations and data initialization. More ❯
fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯
fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯
Ashford, Kent, United Kingdom Hybrid / WFH Options
Sysco International
fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯
track record in leading complex enterprise application integration testing. This role is pivotal in delivering seamless end-to-end user journeys across HR ERP systems Workday including Azure Entra, ServiceNow, focusing specifically on the Joiner-Mover-Leaver (JML) lifecycle. The ideal candidate brings a strategic testing mindset, exceptional leadership, and robust stakeholder management capabilities. Key Responsibilities Lead, design, and implement … the overall test strategy for end-to-end integration between Azure Entra, ServiceNow, and Workday within the context of the JML process. Develop comprehensive test plans, scenarios, and frameworks covering functional, integration, user acceptance, and process resilience testing. Own the delivery of test artefacts, ensuring traceability to business requirements and regulatory standards. Collaborate with cross-functional teams-including HR, IT … of hands-on experience in software testing, with at least 5 years in test management and strategy roles. Significant experience in enterprise application integration testing, specifically with Azure Entra, ServiceNow, and Workday HR ERP systems. Demonstrated expertise in designing and delivering testing strategies for Joiner-Mover-Leaver processes and other HR transformation initiatives. Strong stakeholder engagement and influencing skills, capable More ❯
outstanding service every time. Your role will include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we're looking … you if you have: 2+ years' experience in an Analyst or Service Desk role Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite Hands-on experience with ServiceNow and ITIL frameworks Excellent communication and customer service skills The ability to work both independently and as part of a team Why join us? This is a fantastic opportunity to More ❯
Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow What you will be doing: Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical. Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA More ❯
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM … App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural … service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent More ❯
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM … App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural … service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent More ❯
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM … App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural … service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent More ❯
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM … App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural … service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent More ❯
hyrbid in London (2 days per week in London office) or remote in the UK (visit London office once every two month). Our client is about to deploy ServiceNow platform and looking for a team of 6 Lead ServiceNow Engineers that could do hands on Javascript development to join and kick off the project. Key Job Reuquirement: Strong experience … in ServiceNow development, across ITSM, ITOM, or CSM modules. Experience in developing Scoped applications Proficiency in JavaScript, Glide scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi … team environments with legacy integration. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage More ❯
Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM More ❯
Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBG81_UKTJ click apply for full job details More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
RMT Accountants & Business Advisors
Windows OS, Microsoft 365 and Active Directory Monitor service desk metrics and generate reports on performance, trends and service improvements Maintain and improve ITSM tools, workflows and ticketing processes (ServiceNow, Freshservice, etc). Collaborate with the wider IT team on projects, system upgrades, security initiatives and infrastructure rollouts Identify opportunities for automation, efficiency improvements and technology enhancements Skills, Knowledge & Expertise … team leader role Strong technical knowledge of Windows OS, Microsoft 365 and Active Directory Sound understanding of networking basics (DNS, DHCP, VPN, TCP/IP) Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience leading and mentoring support teams Stakeholder management skills Strong problem-solving mindset and ability to handle pressure calmly and effectively More ❯
Nottingham, Nottinghamshire, England, United Kingdom
Salt Search
Senior Control Assurance Assessor - Finance - Nottingham/Hybrid Day rate: £400 - £500 (Inside IR35) Duration: 6 - 12 months Start: ASAP My client is looking for a Senior Control Assurance Assessor. The selected candidate will be part of a team responsible More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Robert Walters
Job Title: ServiceNow Architect - Integrated Risk Management (IRM) Contract Type: Outside IR35 Location: Remote Day Rate: Negotiable Duration: Minimum 3 months with potential for extension About the Role: Robert Walters is partnering with a forward-thinking organization seeking to enhance their capabilities by integrating the Integrated Risk Management (IRM) module into their ServiceNow platform. We are in search of a … seasoned ServiceNow Architect who brings extensive experience in implementing and configuring the IRM module across multiple organisations. Requirements: Proven experience as a ServiceNow Architect, with a strong portfolio of designing and implementing solutions across various modules. Demonstrated expertise in the implementation and configuration of the IRM and GRC modules within ServiceNow. Exceptional communication skills, with the capacity to liaise effectively More ❯
passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong … customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong … customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Peregrine
Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested More ❯
HR Data Analyst Contract: 6 months Location: Aldermaston (relocating to Green Park – initially 1-2 days/week on site, moving to 3 days/week when relocated) IR35: In Scope Security: Active SC Clearance required. Our client is looking More ❯
Stratford-upon-Avon, Warwickshire, England, United Kingdom Hybrid / WFH Options
Akkodis
also be involved in process improvement and contributing to governance forums. Essential skills: Extensive experience in a similar Configuration Manager/Analyst/Consultant role Extensive CMDB improvement experience ServiceNow experience? Experience with CI Data Analysis Experience creating and improving dashboards within ServiceNow Nice to have skills: Advanced Excel PowerBI Regulated industry experience This is an exciting opportunity to join More ❯
