IT Service Support Manager
- Hiring Organisation
- Local Pensions Partnership
- Location
- Preston, Lancashire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents, and workflow automation (ServiceNow/Power Platform) to reduce manual effort and speed resolution. - Drive shift left strategies: robust self-service portal, knowledge articles and guided workflows that enable … Office 365; MS Teams; Microsoft productivity tools; Software as a Service; Cloud Telephony. Nice to have: - Certifications: ITIL 4, SDI. - Experience with ITSM tools, ServiceNow administration, and data driven reporting. - Familiarity with product-based service ownership and iterative improvement. Working with and upholding our values: - Working together - Committed to excellence ...