1 to 25 of 61 WFM Jobs in England

with broader business processes. Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions. Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations. Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

and meet strategic business goals. What you'll be doing: Designing and implementing Dynamics 365 Field Service and CRM solutions to support business change. Enhancing processes around scheduling, mobile workforce management, and asset tracking. Working with the Power Platform (Power Apps, Power Automate), Dataverse, and Dynamics 365 configuration. Engaging with stakeholders at all levels, gathering requirements, and ensuring solutions align More ❯

and delivering reports, dashboards, and analytics for leadership teams. Supporting user training, troubleshooting issues, and ensuring colleagues get the best from the system. Identifying opportunities for automation and smarter workforce management within Dimensions. Required Experience Proven experience as a UKG Dimensions Workforce Systems Analyst. Strong skills in configuration, implementation, and testing within Dimensions. Knowledge of Scheduling and Forecasting modules is More ❯

and delivering reports, dashboards, and analytics for leadership teams. Supporting user training, troubleshooting issues, and ensuring colleagues get the best from the system. Identifying opportunities for automation and smarter workforce management within Dimensions. Required Experience Proven experience as a UKG Dimensions Workforce Systems Analyst. Strong skills in configuration, implementation, and testing within Dimensions. Knowledge of Scheduling and Forecasting modules is More ❯

and delivering reports, dashboards, and analytics for leadership teams. Supporting user training, troubleshooting issues, and ensuring colleagues get the best from the system. Identifying opportunities for automation and smarter workforce management within Dimensions. Required Experience Proven experience as a UKG Dimensions Workforce Systems Analyst. Strong skills in configuration, implementation, and testing within Dimensions. Knowledge of Scheduling and Forecasting modules is More ❯

and delivering reports, dashboards, and analytics for leadership teams. Supporting user training, troubleshooting issues, and ensuring colleagues get the best from the system. Identifying opportunities for automation and smarter workforce management within Dimensions. Required Experience Proven experience as a UKG Dimensions Workforce Systems Analyst. Strong skills in configuration, implementation, and testing within Dimensions. Knowledge of Scheduling and Forecasting modules is More ❯

Overview Swissport is undertaking one of its most complex global transformations through several strategic initiatives around productivity, workforce management and commercial areas. Regions have local delivery teams working in close collaboration with the central team to drive implementation of global software solutions and value release after solution is in place. The programme requires strong global coordination across regions and suppliers More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk platform (e.g., ticketing More ❯

customer success, account management, or related roles. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the market share position for workforce management and the position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG More ❯

and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk platform (e.g., ticketing More ❯

prevention, utilising billions of rows of data and the learnings from your previous successes in designing and building advanced Machine Learning based systems for topics like personalisation, demand forecasting, workforce management, detection systems. We're talking about Deep Learning, Graph neural networks, transformers - you'll have space to design the architecture that will help us take our real time systems More ❯

accountability, collaboration, and innovation. What We’re Looking For: Proven experience in operational leadership within a consulting or professional services environment. Strong strategic thinking and planning capabilities. Expertise in workforce management, resource planning, and operational delivery. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and influence at all levels. More ❯

accountability, collaboration, and innovation. What We’re Looking For: Proven experience in operational leadership within a consulting or professional services environment. Strong strategic thinking and planning capabilities. Expertise in workforce management, resource planning, and operational delivery. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and influence at all levels. More ❯

accountability, collaboration, and innovation. What We’re Looking For: Proven experience in operational leadership within a consulting or professional services environment. Strong strategic thinking and planning capabilities. Expertise in workforce management, resource planning, and operational delivery. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and influence at all levels. More ❯

accountability, collaboration, and innovation. What We’re Looking For: Proven experience in operational leadership within a consulting or professional services environment. Strong strategic thinking and planning capabilities. Expertise in workforce management, resource planning, and operational delivery. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and influence at all levels. More ❯

accountability, collaboration, and innovation. What We’re Looking For: Proven experience in operational leadership within a consulting or professional services environment. Strong strategic thinking and planning capabilities. Expertise in workforce management, resource planning, and operational delivery. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and influence at all levels. More ❯

of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing hybrid contact centres (home and office-based) Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK's More ❯

of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing hybrid contact centres (home and office-based) Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK's More ❯

accountability, collaboration, and innovation. What We’re Looking For: Proven experience in operational leadership within a consulting or professional services environment. Strong strategic thinking and planning capabilities. Expertise in workforce management, resource planning, and operational delivery. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams and influence at all levels. More ❯

address complex organisational needs. Transferable experience selling complex B2B solutions, technology-enabled services including healthcare tech, digital and SaaS, IT infrastructure and hardware, language or translation or communications solutions, workforce management solutions, consultancy or business services or similar or products/assets such as medical devices and equipment, fleet, asset monitoring solutions or similar, into the NHS or public sector More ❯

address complex organisational needs. Transferable experience selling complex B2B solutions, technology-enabled services including healthcare tech, digital and SaaS, IT infrastructure and hardware, language or translation or communications solutions, workforce management solutions, consultancy or business services or similar or products/assets such as medical devices and equipment, fleet, asset monitoring solutions or similar, into the NHS or public sector More ❯