1 to 25 of 238 WFM Jobs in England

using ETL such as Pentaho, SSIS and reporting tools as SSRS, Report builder. Experience with BI tool such as Power BI MicroStrategy, Tableau. Experience in Data management, Big Data, WFM, CRM and Telephony system is a strong advantage. Ability to work in muti-task effectively Fast learner and able to work well under pressure, good team spirit. Good problem solving … + amazing bonus/benefits package Manager - Strategy & Performance Transformation (Industrial Manufacturing & Defence) Slough, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago Analyst - Operations (Workforce Management) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 months ago London, England, United Kingdom 1 month ago Business More ❯

risk identification. Collaborate with the Workforce Lead on strategic workforce planning initiatives. Create and maintain workforce planning reports and dashboards for leadership and teams. Recommend improvements to scheduling tools, workforce management systems, and processes. Work with the Head of 24/7 Mental Health Services to inform clinical operations and staffing decisions. Support business growth through data-led recommendations and More ❯

skills to influence at all levels of the organisation. Results-driven, with a focus on delivering measurable impact through data. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical teams to ensure CRM, workforce management (WFM), call recording, and automation tools align with business More ❯

SAP, ERP, S/4 HANA, Cloud Next Ventures are currently executing a search for a Certified UKG Pro Consultant with expertise in UKG Pro (formerly UltiPro) and UKG Workforce Management solutions. The ideal candidate will have strong functional and technical knowledge of UKG Pro, including HR, Payroll, Time & Attendance, Benefits, and Talent Management. This role requires deep experience in … execute full lifecycle UKG Pro implementations, upgrades, and optimizations. Configure UKG Pro HR, Payroll, Benefits, Time & Attendance, Talent Acquisition, Compensation, and Performance modules. Ensure compliance with local payroll and workforce management regulations (UK, US, Canada, etc.). Design and optimize HR & Payroll workflows, employee self-service (ESS), and manager self-service (MSS) functionalities. Assist with data migration, system validation, and … external payroll/tax platforms. Support reporting and analytics using UKG BI, Cognos, and custom dashboards. Business Process Optimization: Work closely with HR, payroll, and IT teams to improve workforce management, payroll processing, and compliance. Identify gaps, inefficiencies, and automation opportunities within the UKG environment. Ensure compliance with data privacy, payroll regulations, and labor laws. Training & Support: Conduct user training More ❯

Collaborate with the Data Manager and Invoicing Manager to ensure all reports are timely, clean, and aligned with financial data. System Oversight & Governance Oversee planning and data systems (e.g., workforce management, access control, screening tools). Maintain and improve data governance protocols to ensure accuracy, consistency, and audit-readiness. Drive automation, standardisation, and continual improvement across all planning and data … a high-performing team. Strong understanding of workforce planning and capacity management. High proficiency in Microsoft Excel and data visualisation tools (e.g., Power BI, Tableau). Experience working with workforce management software and time & attendance platforms. Excellent attention to detail, organisational skills, and ability to work to tight deadlines. Strong communication and stakeholder management capabilities. Minimum of five years continuous More ❯

with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

with the ability to inspire and influence and secure buy-in from senior stakeholders and manage cross-functional relationships. Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex, dynamic and challenging environment. Ability to … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement and change management methodologies (e.g., PROSCI Lean More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

team, ensuring they are aligned with both current system optimisation and the readiness and implementation goals for the future solution. Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex and dynamic environment. Knowledge of the … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma). More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

ago Be among the first 25 applicants Direct message the job poster from Creo Invent Technical Recruiter @ Creo invent | Talent Acquisition Specialist | 5K+ Followers Configure and maintain UKG Pro WFM (formerly Kronos Dimensions) modules, including Timekeeping, Absence, Advanced Scheduling, and Analytics. Integrate and support Passport (www.passportcorp.com) application in conjunction with UKG Dimensions. This is a crew planning and scheduling software … Information Technology, Human Resources, or a related field. Proven hands-on experience with UKG Pro WFM (Kronos Dimensions), specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. Strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with system integrations and … Job function Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Creo Invent by 2x Sign in to set job alerts for “Workforce Management Analyst” roles. Workforce Intelligence & Business Analyst Manchester, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article More ❯

Direct message the job poster from Synchro Recruitment Consultant | UK, US, EU and Australia Talent Acquisition Specialist | IT Have You Thought of Relocating to Dubai? Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance … with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units. 5+ years of experience in Workforce Management in a managerial role Hands on experience with WFM tools such as Genesys, Nice, or Verint Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook) Extensive experience managing dialer operations … quality healthcare cover included Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city Location: Dubai, UAE Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at More ❯

senior stakeholders including the COO, MD, FD, Heads of Operations, HRBPs, and Data Governance leads, and will be instrumental in identifying and implementing enablers for operational efficiency—such as WFM tools, AI-driven solutions, and bespoke Power Platform applications. Job Description Key Responsibilities: Lead the development of scalable, secure, and innovative applications using Power Apps, Power Automate, Power BI, and More ❯

with Hiscox Within Hiscox, we rely on timely data and forecasting to ensure the best business service is delivered to our customers. Through correct forecasting, scheduling, and real-time workforce management, we deliver a quality of service that is unrivalled in our industry. Job Type Permanent We are hiring a Real Time & Scheduling Analyst within our Planning Team, responsible for … adjustments. Building and optimising schedules to meet demand while balancing business interests. Creating MI reports from multiple data sources with recommendations for stakeholders. Technical skills required include experience with WFM applications (preferably Calabrio One), outbound diallers (preferably NICE CXone), advanced Excel, and ideally Power BI and SQL. The ideal candidate will have: Previous experience as a Real Time or Resource More ❯

skills and expertise in Excel and PowerPoint. Create mock-ups for management presentations, reports, and dashboards. Drive automation of tasks and processes within the Business Management function. Assist with workforce management, location strategies, and organizational engagement programs. Required Qualifications, Capabilities, and Skills Investment Banking experience. Proficiency in both traditional and agile project management methodologies. Strong understanding of the end-to More ❯

login/join with: Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services … between all stakeholders. Supporting in gathering and consolidating client feedback during implementations. Supporting with worker engagement activities. Research and Process Improvement: Staying updated on industry trends, best practices, and workforce management solutions. Identifying areas for process improvement within the Implementation Team and raising these with your line leader or the Director of Implementation. Supporting the development of processes, tools, and More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

chances of interviewing at Goss by 2x Get notified about new Senior Data Analyst jobs in United States . United States $90,000.00-$100,000.00 6 days ago Senior Workforce Management Data Analyst United States $136,400.00-$178,300.00 1 week ago United States $105,000.00-$135,000.00 1 day ago United States $69,900.00-$104,800.00 1 week ago More ❯

expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯

Barclays Northampton, England, United Kingdom Join or sign in to find your next job Join to apply for the Workforce Management Solution Analyst role at Barclays Barclays Northampton, England, United Kingdom 5 days ago Be among the first 25 applicants Join to apply for the Workforce Management Solution Analyst role at Barclays Get AI-powered advice on this job and … more exclusive features. Join us as a Workforce Management Solution Analyst, where you will be responsible for maintaining the technical Workforce Management (WFM) toolset, scheduling, and forecast platforms. You will ensure effective change management and governance, working closely with vendors to guarantee the right build and functionality for supported teams. Additionally, you will design and build accurate medium and long … Managing staff optimisation levels, forecasting, and scheduling resources by analyzing data, business volume, and trends to support workforce allocation. Collaborating with teams across the bank to align and integrate workforce management processes and governance. Developing and implementing workforce management strategies, processes, and controls to mitigate risks and maintain efficient banking operations. Identifying areas for improvement and providing recommendations for change More ❯

involves building relationships with site leadership teams, executing staffing plans for complex teams supporting 160+ services 24/7 within Support Engineering. You will leverage your analytical skills and workforce management experience to create data-driven action plans for local and global stakeholders, balancing structure and flexibility to ensure organizational delivery. Key job responsibilities Deliver weekly site performance assessments, identifying … as a liaison between Global Biz Ops and the business, providing feedback on planning processes. A day in the life The Workforce Analyst (WFA) is the primary contact for WFM policies and processes within SE Domains and Sites, responsible for establishing, tracking, and reporting metrics like FRSL, Availability, Shrinkage, AFC, DRE, and others impacting customer service. About the team We … you achieve success at work and at home. BASIC QUALIFICATIONS Bachelor's degree with 5+ years of process improvement experience using data and metrics 5+ years of Workforce Management (WFM) experience supporting cross-functional teams Advanced Excel skills (Pivot Tables, VLookUps) and SQL knowledge PREFERRED QUALIFICATIONS 5+ years of end-to-end delivery and senior leadership communication experience Experience in More ❯