1 to 25 of 43 Customer Service Jobs in Hampshire

Company We are seeking an experienced Customer Service Executive to work for an innovative technology services provider supporting more than 8,000 clients across telecoms and media services. Based in their new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal … processes and enhance their product portfolio. Their mission is to deliver exceptional customer service at every stage. The Role You will work in a collaborative customer service team who work across Cloud Phone Solutions, Telephone Numbers, Broadband and Websites, ensuring every customer interaction is handled ...

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex … information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer ...

Location: Dummer, Basingstoke Salary: £28,000 We are looking for a Service Assurance agent to triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure … faults are dealt with efficiently. Maximise efficiency. Monitor issues to define patterns and work to lessen these recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners ...

Help Desk Coordinator to triage and support all customers reporting issues, and to assist in ensuring the efficient working of the inhouse Service Assurance team, while delivering exceptional customer service to our clients. Responsibilities Ensure all faults are dealt with efficiently. Maximise efficiency. Monitor issues to define … patterns and work to lessen these recurring issues. Ensure constant improvement of customer experience and Service Assurance knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. ...

minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers … troubleshooting as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting ...

minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers … troubleshooting as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting ...

primary functions is to help customers solve IT incidents remotely. You will need to have the ability to show empathy whilst reassuring the customer the problem will be solved within the agree contractual SLAs Commissioning of IT and associated equipment - you will be involved in the installation … from time to time and may require you to travel to customer sites This will give variety to your role, and the opportunity to work in a face-to-face customer situation You will need excellent customer service abilities and have excellent spoken communication skills Training ...

drive sales and business development across your patch, manage key accounts, win new clients, support tenders and bids, and work closely with operations and customer service to deliver excellent service and growth. This role would suit a BDM or Salesperson with waste management experience looking … your patch Manage and grow key accounts Win new clients and identify opportunities Support tenders, bids, and contract proposals Liaise with operations, transport, and customer service to ensure excellent delivery Maintain an up-to-date sales pipeline and reports The Person: Waste management or construction services sales experience ...

customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication … good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. ...

with a private equity firm, they are targeting significant growth over the next 3–4 years. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally … telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services Liaising with suppliers and keeping customers updated Spotting opportunities to enhance the customer experience Managing cancellations with care and accuracy About You Previous customer service experience (essential) Friendly, professional telephone manner Strong IT skills (Microsoft ...

paced software environment . You will support users with hardware and software issues via phone, email, remote access, and in-person interactions, ensuring excellent customer service and minimising downtime. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems … support role Knowledge of EPoS systems, Windows OS, networking, and desktop hardware Experience with remote support tools, SQL Server, and Microsoft services Strong customer service and communication skills Benefits: BUPA & Pension after successful probation Career progression opportunities Apply now! Deerfoot Recruitment Solutions Ltd is a leading independent tech ...

leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. The job involves: Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly. Troubleshooting problems with desktops, laptops … user devices. Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required. Providing excellent customer service experiences. About you: What are we looking for? A keen interest in IT Customer service experience would be advantageous Technical IT experience ...

join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical … internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence. Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication ...

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location … assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities ...

case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data … base and following up details of action and outcome Using specific software and databases Candidate Requirements: Computer literate including Microsoft Office Excellent customer service at all times Working as part of a busy team and also unsupervised Please note you will need a BASIC DBS check for this ...

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively across ...

Field Service Technician | Field-based role covering the South Coast, ideally suited to candidates based in or around Southampton | Full Time | £26,000 – £30,000 pa Established for over 20 years, our client provides end-to-end store systems support for retailers with multiple sites throughout … beyond. The position will be field-based and will involve some weekend work in order to meet customer demands. Hours of work 75 hours per fortnight, Monday to Saturday week one and Tuesday to Friday week two. Alternate Sundays on-call on a paid overtime basis. The exact working ...

working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing As a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment … devices that Ricoh support including audio-visual, network devices, servers, routers, smart lockers. Key Accountabilities To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products. To embrace the core Ricoh value of Customer Centricity in ensuring customers ...

market. This position is ideal for a motivated sales professional who thrives in a fast-paced distribution environment, with a passion for AV technology, customer service excellence, and solution-based selling. Key Responsibilities Account Management Manage a portfolio of existing AV reseller and integrator accounts, ensuring strong relationships … customer satisfaction. Proactively identify upselling and cross-selling opportunities across product ranges and vendors. Maintain regular contact with customers through calls, emails, and virtual meetings to understand business needs and project requirements. New Business Development Identify, qualify, and onboard new reseller accounts. Actively prospect and engage with potential partners ...

close new business opportunities. Utilise networking opportunities and events to proactively develop your pipeline. Identify opportunities for specialists to develop whilst you own the customer relationship and sales cycle. You will identify a full range of opportunities across the SCG product/service portfolio (land and expand … include Hosted IP Telephony, Data Connectivity, Cyber Security, Business Mobile, Private Cloud, Network Security and Managed IT Services. Responsibilities: Working closely with the prospective customer to understand the underlying requirement, decision criteria and the most appropriate solution from the range of SCG products and services. Pro-actively self-generate ...

client is a well-established organisation providing essential transport services within the UK, connecting communities and supporting local economies. With a commitment to reliability, customer service, and sustainability, the business is investing in modern technology and infrastructure to enhance its operations. The company plays a key role … growth. Your new role As Head of IT, you will lead the organisation's technology and digital strategy, ensuring that IT operations deliver exceptional service and operational excellence. This is a hands-on leadership role, combining technical expertise with a strong focus on people development, collaboration, and innovation. ...

Engineer – M365 Southampton About the Company A respected high quality warm cultured managed service provider with offices across the South of England. They deliver cloud infrastructure, IT consultancy, and technical support to a wide range of businesses. The team prides itself on a collaborative culture, open communication … implement Microsoft 365 solutions Provide occasional desktop and server support (Windows 10/11, Server 2016+) Work collaboratively across internal teams to ensure service quality Essential Skills & Experience Hands-on experience with Microsoft 365 supporting or deploying (licensing, security, Teams Phone, SharePoint, Intune) Experience supporting Windows servers and desktops ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery … necessary. Professional Services Engineer – Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge of telephony systems and protocols ( VoIP/SIP ). Highly ...

Closing Date Saturday, 31st January 2026 Start Date Monday, 9th February 2026 Desired Skills Initiative Good communication skills Personable and friendly Polite Strong customer service skills MS Office knowledge Genuine interest in ICT Pass enhanced DBS check Full UK driving licence Manage own workload Qualifications English GCSE, grade ...