151 to 175 of 393 Customer Service Jobs in London

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … ll have strategic and operational control across: Cowshed.com (UK + US), powered by Shopify Plus CRM (Klaviyo; ~200K contacts) Amazon (UK + US stores) trade.cowshed.com, our wholesale self-service platform for independent B2B customers Community/influencer marketing strategy development Future growth via TikTok Shop and new platforms This isn’t a “maintain the machine” job. It’s a More ❯

We’re looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you’ll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across … and AV equipment is an advantage. Excellent troubleshooting and problem-solving skills, with the ability to work independently or as part of a team. Strong time management, communication, and customer service skills. Understanding of Health & Safety requirements when working in IT environments. Benefits Competitive salary based on experience. 35 hours per week, Monday to Friday. Opportunities for training More ❯

and alignment. Attendance is expected and fully supported. Team/Role Paragraph: This is a brief paragraph about your team and/or the role. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer More ❯

and maintain strong client relationships, offering proactive support to enhance satisfaction, loyalty, and user engagement. Collaborate closely with the Account Management, Sales, IT, and Product Management teams to exceed customer expectations and support product enhancements. Participate in internal projects and cross-functional initiatives aimed at improving the overall customer experience. Contribute to the testing and evaluation of new More ❯

HyperX Technical Care (French/English) 12 months London - hybrid Inside ir35 - Umbrella only Job Summary The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical … technical issues and product questions in the required languages. This may be through a telephone conversation, email, social media, Chat, or a web request. Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures. Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a … headsets, mice, keyboards, etc. Knowledgeable in the use of various gaming consoles. Knowledge of PC Architecture and Microsoft OS. A minimum of 1 year's previous experience in providing customer support is preferred. Excellent communication and organizational skills with strong focus on Customer satisfaction. Excellent time management, ability to prioritise your own workload and multi-task. A great More ❯

Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we're looking for a Customer Support Officer! In this role you'll: Gain crucial insight into the working of our system and become a true product expert . Be the first point of contact … to write clear and concise tools for our clients, such as user manuals, demos, tutorials and FAQ's. Give remote training sessions to customers. Provide administrative support to the Customer Onboarding Managers by transferring and importing client data into our system, such as their customer base, rate cards, fleet information, etc. Your profile: You're customer oriented … and have previous experience in a customer service or related role. Experience within transport/logistics is a huge plus! Your communication skills are on point. You have strong organizational skills and can prioritize and juggle different tasks without breaking a sweat. You like to continuously learn and develop your skills and pick things up quickly. You're More ❯

system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. What will I be doing? As the Interim Head of Product for Customer Care , you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. These … products are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include: Owning and refining the global strategy and roadmap for Customer Care products Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer … managing multiple product teams Strong commercial acumen, particularly around go-to-market strategy and pricing Background in energy retail operations and contact centres (CCaaS) Experience leveraging AI to enhance customer experiences More ❯

technologies along with an opportunity to learn core IT skills and support various software that are integral to the day to day running of Lincolns Inn. Role Providing excellent customer service through in-person, telephone and IT Helpdesk communications First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required … Year 5 Months Positions Available 1 Closing Date Monday, 29th September 2025 Start Date Monday, 13th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Team working Self motivated Ability to absorb and apply Qualifications Any 3 subjects GCSE, grade 4 (Essential) English GCSE, grade 4 (Essential More ❯

of a cross-functional squad, this role serves as the conduit between strategic product vision and operational execution, ensuring that product changes are thoroughly defined, implemented efficiently, and meet customer, business, and regulatory standards What does the job involve? Lead and coordinate day-to-day execution within the feature squad, ensuring that product backlog items are clearly specified and … on deliverables. Own the squads delivery plan, proactively monitoring progress, identifying potential risks or blockers, and supporting the team in resolving issues. Act as a liaison to internal stakeholdersincluding customer service, operations, and marketingto prepare teams for the release of new product features and ensure seamless go-live experiences. Ensure all product development complies with applicable regulations (such … across cross-functional teams Working knowledge of Agile methodologies and sprint-based delivery Understanding of FCA regulatory framework and delivering compliant change Competence & skills Understanding of digital platforms and customer-facing technologies, ideally within investment or financial services Excellent skills in requirements gathering, user story writing, and producing clear documentation for technical and non-technical audiences. Demonstrated ability to More ❯

of a cross-functional squad, this role serves as the conduit between strategic product vision and operational execution, ensuring that product changes are thoroughly defined, implemented efficiently, and meet customer, business, and regulatory standards What does the job involve? Lead and coordinate day-to-day execution within the feature squad, ensuring that product backlog items are clearly specified and … Own the squad’s delivery plan, proactively monitoring progress, identifying potential risks or blockers, and supporting the team in resolving issues. Act as a liaison to internal stakeholders—including customer service, operations, and marketing—to prepare teams for the release of new product features and ensure seamless go-live experiences. Ensure all product development complies with applicable regulations … across cross-functional teams Working knowledge of Agile methodologies and sprint-based delivery Understanding of FCA regulatory framework and delivering compliant change Competence & skills Understanding of digital platforms and customer-facing technologies, ideally within investment or financial services Excellent skills in requirements gathering, user story writing, and producing clear documentation for technical and non-technical audiences. Demonstrated ability to More ❯

a smooth and effective use of technology across teaching, learning, and school operations. This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting. Key Responsibilities Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.) Record and update support tickets … Shadow and support senior team members on more complex tasks Assist in documenting IT systems, maintaining inventory records, and updating user guides via our helpdesk. What you'll learn: Customer service and communication skills in an IT context Basics of hardware, common operating systems (Windows, macOS, ChromeOS) Understanding the role of an IT helpdesk and ticket management Device … volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to enhanced Disclosure and Barring Service checks along with other relevant pre-employment checks, including checks with past employers. Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/and or knowledge of IP based networks and security systems. What you … will be doing Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security industry. Experience of IP based networks … and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer facing environment. Problem solving skills. Customer focus with ability to communicate effectively with a range of customers. Experience of/and or knowledge of IP based networks and security systems. Hold current relevant qualifications to the industry i.e. 18th edition More ❯

escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching, and … MFA/EDR configurations Recording all activity with accurate notes, guides, and client-specific documentation About You: Background in an MSP ideally in a Service Desk environment Confident in troubleshooting Windows 10/11, macOS, Office 365, Google Workspace, routers, switches, and wireless networks Awareness of IT security fundamentals and best practice Strong interpersonal skills and the ability to … in a supportive team environment. You’ll mostly be home-based but will also have the opportunity to engage face-to-face with clients, developing both your technical and customer service skills.If you’re enthusiastic about delivering excellent support and want to progress as a 1st/2nd Line Support Analyst , we’d love to hear from you.Key More ❯

a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you're looking to work for a dynamic, fast-paced, progressive organization then apply with us. We offer the following in our search for engaged … hours; Monday to Friday from approximately 8:00am to 5:00pm The Opportunity: The Business Development Executive (FTL/LTL) is responsible for directing sales efforts to expand our customer base within our Vans Division through generating net new business and share of wallet growth while ensuring that sales targets are either met or exceeded. The Business Development Executivewill … to close to continually secure new business Exceed all standards for prospecting calls, presentations, proposals and closes Maintaining and growing a client account base Ensure a high level of customer satisfaction maintaining close contact with all customers - including follow up on concerns or other issues Provide a solution based sales approach to drive new business with high end premium More ❯

in Heating, Ventilation, and Air Conditioning (HVAC) systems, along with proficiency in FG CAT1 and F-Gas regulations. This role requires a dedicated professional who can provide top-notch service to clients while maintaining the highest standards of quality and safety. The main purpose of this role is to work on service and maintenance of a variety of … Gas regulations during all installation, maintenance, and repair activities Conduct refrigerant leak detection, recovery, and disposal in accordance with environmental regulations Maintain accurate records of all work performed, including service reports, maintenance logs, and inventory usage Provide expert advice and recommendations to clients regarding HVAC system upgrades, energy efficiency improvements, and cost-saving measures Respond to emergency service calls in a timely and professional manner Collaborate with other team members and departments to ensure seamless project execution and customer satisfaction Stay up-to-date with the latest HVAC technologies, industry trends, and regulatory requirements through ongoing training and professional development Qualifications and Requirements Proven experience as an HVAC technician or engineer Valid FG CAT1 certification F More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support the More ❯

strategic objectives. Our Operations team consist of over 20 colleagues who are based in London, Dubai, Singapore and Chicago. About the role This is an exciting opportunity for a Customer Success Executive to play an instrumental role on implementing our technology in our growing markets in Europe. This role might suit someone looking for their first permanent opportunity, or … love to hear from you. This role will involve regional and international travel. You should be comfortable to spend around 25% of your time travelling. Key objectives As a Customer Success Executive, you will be helping our clients on-board, implement, drive food waste reductions and sustain change through our technology: Build exceptionally strong relationships with clients ensuring they … with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Identify opportunities to improve processes, customer's experience and product Support our front line tech and customer support team with clients enquiries where required Education and experience You are likely to be degree educated More ❯

strategic objectives. Our Operations team consist of over 20 colleagues who are based in London, Dubai, Singapore and Chicago. About the role This is an exciting opportunity for a Customer Success Executive to play an instrumental role on implementing our technology in our growing markets in Europe. This role might suit someone looking for their first permanent opportunity, or … love to hear from you. This role will involve regional and international travel. You should be comfortable to spend around 25% of your time travelling. Key objectives As a Customer Success Executive, you will be helping our clients on-board, implement, drive food waste reductions and sustain change through our technology: Build exceptionally strong relationships with clients ensuring they … with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary Identify opportunities to improve processes, customer's experience and product Support our front line tech and customer support team with clients enquiries where required Education and experience You are likely to be degree educated More ❯

and process documentation Conduct and support review cycles of new and existing documentation Identify opportunities in processes and recommend improvements Skills: • Verbal and written communication skills, attention to detail, customer service and interpersonal skills. Ability to work independently and manage one’s time. Knowledge of business and management principles involved in strategic planning. Previous experience with computer applications More ❯