151 to 175 of 459 Customer Service Jobs in London

Position: Customer Success Team Lead 💵Salary: up to £80,000 🌍Location: Hybrid in London, UK Are you a customer-obsessed leader and manager of teams in the SaaS space? We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in … need? A genuine passion for delighting customers, taking complex problems and solving them with determination and emotional intelligence. Exceptional team leadership skills and the ability to guide more junior customer success professionals. What’s in it for you? Competitive compensation and a full benefits package. The opportunity to lead a dynamic team through a time of transformation, driving the … direction of this change and working towards ambitious customer satisfaction targets. The chance to join a highly reputable global company with an excellent brand and reputation. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. e.dickinson@franklinfitch.com +1 More ❯

Position: Customer Success Team Lead 💵Salary: up to £80,000 🌍Location: Hybrid in London, UK Are you a customer-obsessed leader and manager of teams in the SaaS space? We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in … need? A genuine passion for delighting customers, taking complex problems and solving them with determination and emotional intelligence. Exceptional team leadership skills and the ability to guide more junior customer success professionals. What’s in it for you? Competitive compensation and a full benefits package. The opportunity to lead a dynamic team through a time of transformation, driving the … direction of this change and working towards ambitious customer satisfaction targets. The chance to join a highly reputable global company with an excellent brand and reputation. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. e.dickinson@franklinfitch.com +1 More ❯

Join a trailblazing FinTech/SaaS company redefining the future of financial services! Our client is seeking a Customer Success Manager to be the first point of contact for their valued corporate clients across the UK and internationally. This is your chance to work with an exceptional leadership team in a fast-paced, high-growth environment where innovation is … at the heart of everything they do. Duties include: Deliver seamless onboarding and implementation experiences for new clients. Provide world-class customer service and quickly resolve any product or service queries. Go above and beyond for customers, your term and the organisation to ensure continued growth and success. Act as a product SME and trusted client partner … sharing insights with both clients and internal teams. Collaborate with the Customer Success Team and wider business to enhance product delivery and customer satisfaction. Identify growth opportunities and partner with sales to drive revenue opportunities. Present client insights and reporting to internal and external stakeholders. Champion retention and long-term client success. Our client is looking for the More ❯

Join a trailblazing FinTech/SaaS company redefining the future of financial services! Our client is seeking a Customer Success Manager to be the first point of contact for their valued corporate clients across the UK and internationally. This is your chance to work with an exceptional leadership team in a fast-paced, high-growth environment where innovation is … at the heart of everything they do. Duties include: Deliver seamless onboarding and implementation experiences for new clients. Provide world-class customer service and quickly resolve any product or service queries. Go above and beyond for customers, your term and the organisation to ensure continued growth and success. Act as a product SME and trusted client partner … sharing insights with both clients and internal teams. Collaborate with the Customer Success Team and wider business to enhance product delivery and customer satisfaction. Identify growth opportunities and partner with sales to drive revenue opportunities. Present client insights and reporting to internal and external stakeholders. Champion retention and long-term client success. Our client is looking for the More ❯

Join a trailblazing FinTech/SaaS company redefining the future of financial services! Our client is seeking a Customer Success Manager to be the first point of contact for their valued corporate clients across the UK and internationally. This is your chance to work with an exceptional leadership team in a fast-paced, high-growth environment where innovation is … at the heart of everything they do. Duties include: Deliver seamless onboarding and implementation experiences for new clients. Provide world-class customer service and quickly resolve any product or service queries. Go above and beyond for customers, your term and the organisation to ensure continued growth and success. Act as a product SME and trusted client partner … sharing insights with both clients and internal teams. Collaborate with the Customer Success Team and wider business to enhance product delivery and customer satisfaction. Identify growth opportunities and partner with sales to drive revenue opportunities. Present client insights and reporting to internal and external stakeholders. Champion retention and long-term client success. Our client is looking for the More ❯

Join a trailblazing FinTech/SaaS company redefining the future of financial services! Our client is seeking a Customer Success Manager to be the first point of contact for their valued corporate clients across the UK and internationally. This is your chance to work with an exceptional leadership team in a fast-paced, high-growth environment where innovation is … at the heart of everything they do. Duties include: Deliver seamless onboarding and implementation experiences for new clients. Provide world-class customer service and quickly resolve any product or service queries. Go above and beyond for customers, your term and the organisation to ensure continued growth and success. Act as a product SME and trusted client partner … sharing insights with both clients and internal teams. Collaborate with the Customer Success Team and wider business to enhance product delivery and customer satisfaction. Identify growth opportunities and partner with sales to drive revenue opportunities. Present client insights and reporting to internal and external stakeholders. Champion retention and long-term client success. Our client is looking for the More ❯

Desktop Support Engineer £38k + Benefits, London Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below; Technical Skills & Competencies Proficient with Operating Systems (Windows 11/Windows Server … Instructing users through a series of actions, either via phone, email or chat Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service Desktop Support Engineer £38k + Benefits, London More ❯

of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory More ❯

of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory More ❯

of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent customer service skills both over the phone and in person. Nice to have: - Experience with Freshservice (or another ITSM platform). - Familiarity with Active Directory and Azure Active Directory More ❯

support professional who enjoys variety, problem-solving, and working directly with end users in a dynamic environment. Key Responsibilities Provide deskside and remote IT support to users across multiple customer sites. Deliver hardware and software troubleshooting, configuration, and deployment. Assist with project-related IT activities and provide backfill support as needed. Ensure service requests and incidents are resolved … in line with SLAs. Maintain accurate documentation and asset records. Collaborate with other IT teams to ensure seamless service delivery. Skills & Experience Required Previous experience in a deskside or field support role. Strong knowledge of Windows operating systems and Microsoft 365. Good understanding of hardware troubleshooting and peripheral setup. Excellent communication and customer service skills. Full UK … criminal records, must have had residency in the UK for 5+ years) Additional Information This is a full-time, permanent role based primarily in London, with occasional travel to customer sites. All travel costs are reimbursable in line with company policy. A company laptop and mobile phone will be provided. Please feel free to apply if you meet the More ❯

Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … such equipment is a requirement Skills, Knowledge & Experience: Essential: Experience of maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … such equipment is a requirement Skills, Knowledge & Experience: Essential: Experience of maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk … outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using … such equipment is a requirement Skills, Knowledge & Experience: Essential: Experience of maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer More ❯

CEO RESPONSIBILITIES AND ACCOUNTABILITIES Operational Local Support Activities Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. … a lead in driving resolutions for IT problems, linking in with relevant teams where required. Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where … required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as the dedicated point of contact for selected premium support customers. Support internal bespoke support environments where requested. Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. Assist Technology Support infrastructure More ❯

project implementation. As an IT Consultant, your focus will be on maintaining and supporting the client’s IT infrastructure, planning and implementing new technology projects with realistic expectations of customer budgets. You must be well-presented, have excellent communication skills, both written and verbal, and strong client facing skills. A willingness to take ownership of issues and a commitment … to providing excellent customer service is also key. This is the ideal role for a motivated professional, with a strong skill set that includes experience of Microsoft Cloud, Desktop and Server products looking to further their career. The ability to find solutions to technical problems that you have not had previous experience of solving by utilising search engines … successful applicant will have the opportunity to progress within an expanding company and grow their skills in other technical areas such as VOIP, IP CCTV and AV. Responsibilities: Collect customer requirements and work with the team to provide technology solutions. Providing efficient customer support for servers, desktops, routers, firewalls, applications and client networks. Although predominantly office-based, you More ❯

Job Title: Audio Visual Service Engineer Location: London Pay rate: £42,000 Our client is a leading provider of audio visual solutions, specialising in integration and professional support. They pride themselves on delivering top-notch service to their clients, ensuring their AV systems are always up and running smoothly. Job Description: We are currently seeking a skilled Audio … Visual Service Engineer on behalf of our client. In this role, you will be responsible for providing timely and efficient support for our clients' AV systems, troubleshooting, and resolving any issues that may arise. You will be comfortable with performing Health Checks on AV equipment and suggesting solutions. You will be client facing and happy to travel to client … sites across London. Responsibilities & Requirements Respond to service calls from clients regarding issues with their AV systems. Diagnose and troubleshoot technical problems with AV equipment, including but not limited to projectors, displays, audio systems, control systems (e.g., Crestron), and video conferencing systems (e.g., Cisco). Perform repairs and maintenance on AV systems to ensure optimal performance. Coordinate with clients More ❯

Job Title: Audio Visual Service Engineer Location: London Pay rate: £42,000 Our client is a leading provider of audio visual solutions, specialising in integration and professional support. They pride themselves on delivering top-notch service to their clients, ensuring their AV systems are always up and running smoothly. Job Description: We are currently seeking a skilled Audio … Visual Service Engineer on behalf of our client. In this role, you will be responsible for providing timely and efficient support for our clients' AV systems, troubleshooting, and resolving any issues that may arise. You will be comfortable with performing Health Checks on AV equipment and suggesting solutions. You will be client facing and happy to travel to client … sites across London. Responsibilities & Requirements Respond to service calls from clients regarding issues with their AV systems. Diagnose and troubleshoot technical problems with AV equipment, including but not limited to projectors, displays, audio systems, control systems (e.g., Crestron), and video conferencing systems (e.g., Cisco). Perform repairs and maintenance on AV systems to ensure optimal performance. Coordinate with clients More ❯

Job Title: Audio Visual Service Engineer Location: London Pay rate: £42,000 Our client is a leading provider of audio visual solutions, specialising in integration and professional support. They pride themselves on delivering top-notch service to their clients, ensuring their AV systems are always up and running smoothly. Job Description: We are currently seeking a skilled Audio … Visual Service Engineer on behalf of our client. In this role, you will be responsible for providing timely and efficient support for our clients' AV systems, troubleshooting, and resolving any issues that may arise. You will be comfortable with performing Health Checks on AV equipment and suggesting solutions. You will be client facing and happy to travel to client … sites across London. Responsibilities & Requirements Respond to service calls from clients regarding issues with their AV systems. Diagnose and troubleshoot technical problems with AV equipment, including but not limited to projectors, displays, audio systems, control systems (e.g., Crestron), and video conferencing systems (e.g., Cisco). Perform repairs and maintenance on AV systems to ensure optimal performance. Coordinate with clients More ❯

Printer Service Field Technical Services Engineer Servicing the North Western London Area This role is to provide technical field support to accounts in the Kyocera group. We are looking for someone with Printer Technical Service Experience. Responsibilities: Provide technical assistance on printers Effectively investigate and rectify faults on printers Perform device installation routine maintenance and modifications/updates … Key success factors Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues Excellent communication and interpersonal skills to ensure first class customer service What we can offer you Salary up to £31000 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part More ❯

Printer Service Field Technical Services Engineer Servicing the North Western London Area This role is to provide technical field support to accounts in the Kyocera group. We are looking for someone with Printer Technical Service Experience. Responsibilities: Provide technical assistance on printers Effectively investigate and rectify faults on printers Perform device installation routine maintenance and modifications/updates … Key success factors Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues Excellent communication and interpersonal skills to ensure first class customer service What we can offer you Salary up to £31000 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part More ❯

Job Title: Audio Visual Service Engineer Location: London Pay rate: £42,000 About Us: Our client is a leading provider of audio visual solutions, specialising in integration and professional support. They pride themselves on delivering top-notch service to their clients, ensuring their AV systems are always up and running smoothly. Job Description: We are currently seeking a … skilled Audio Visual Service Engineer on behalf of our client. In this role, you will be responsible for providing timely and efficient support for our clients' AV systems, troubleshooting, and resolving any issues that may arise. You will be comfortable with performing Health Checks on AV equipment and suggesting solutions. You will be client facing and happy to travel … to client sites across London. Responsibilities & Requirements Respond to service calls from clients regarding issues with their AV systems. Diagnose and troubleshoot technical problems with AV equipment, including but not limited to projectors, displays, audio systems, control systems (e.g., Crestron), and video conferencing systems (e.g., Cisco). Perform repairs and maintenance on AV systems to ensure optimal performance. Coordinate More ❯

for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission! Role Our client is seeking a Customer Support Officer to join their London-based team. The successful candidate will act as the first point of contact for customers, ensuring they receive professional and effective assistance through … a modern cloud-based software platform. The role combines hands-on customer interaction, problem-solving, and collaboration with internal teams to enhance the overall user experience. Key responsibilities include: Responding to customer queries through chat and other communication channels, providing clear and efficient support. Using tools such as Intercom to manage conversations, track issues, and maintain a positive … customer journey. Translating technical or complex information into simple, customer-friendly explanations. Investigating reported issues, identifying root causes, and liaising with engineering or onboarding teams to resolve them. Acting as a customer advocate by relaying insights and feedback to improve products and internal processes. Building deep product knowledge to become a trusted expert for end users. Recognising More ❯

projects, ideally within regulated or large-scale environments. Strong knowledge of Cyber Essentials (and plus), cloud security (AWS, Azure, OCI), and SaaS security best practices. A strong commitment to customer service and overall service excellence. A willingness to learn and develop a broad skillset as may be required. A thorough and organised approach with the ability to … and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours More ❯

an area within a 2 hour radius of the advertised location. Responsibilities: Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers. Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. Reviewing and contributing to maintenance plans and workflow … serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. Creating and maintaining standard support documentation to cover parking equipment operation … when required by the business and agreed with management. Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. Exceptional customer service skills, the ability to think logically, and enjoy problem-solving. The ideal candidate for this position will have a solid technical background in parking equipment support, the More ❯