151 to 175 of 403 Customer Service Jobs in London

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

summary As an IT Clinical SystemsApplication Support Analyst (Diagnostics), you will provide specialist application support for a portfolio of diagnostic systems, ensuring incidents, service requests and technical issues are managed effectively and resolved within agreed service levels.You will be responsible for maintaining application stability, investigating and resolving complex … technical resolution of Incidents and Problems for a subset of diagnostic clinical applications. To contribute to Root Cause Analysis and ensure Continued Service Improvement To test and implement agreed fixes, upgrades and manage changes to Production environments To maintain key relationships with application stakeholders To provide coordinated application support ...

Service Desk Advisor - 1st Line, Windows £market rate (Inside IR35) Hybrid/London ( 3 days onsite) 4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical … environment. Key Requirements: Previous experience within an IT Service Desk, Helpdesk or End User Support position. Strong customer service and communication skills with the ability to support both technical and non-technical users. Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices. Confident managing incidents ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. \n The Role \n As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Ecommerce \n * Build and manage WordPress websites from initial concept through to launch \n * Integrate booking engines, payment systems, E-commerce platforms and customer portals \n * Improve website performance, security, accessibility, technical SEO and conversion rates \n * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking ...

improve business processes. Support UAT, releases and ongoing system improvements. Experience needed; Commercial experience configuring Microsoft Dynamics 365. Experience across modules such as Sales, Customer Service, Field Service or Finance & Operations. Experience using Power Platform including Power Automate and Power Apps. Strong understanding ...

Temporary Customer Success Specialist - Immediate Start Location: Central London Daily rate: £115.38 per day + holiday accrual Job Type: Monday - Friday office based Hours: 8:45am- 5:30pm Duration: 3 Months (with possibility to extend) Looking for a role where you can genuinely make a difference to people … lives? This is more than customer service. You'll support people through important, often emotional decisions, providing clarity, reassurance, and expert guidance when they need it most. Joining a fast-growing, purpose-driven tech business, you'll own the full customer journey from first conversation to completion. ...

Facilities Coordinator A leading law firm is looking for a proactive and customer-focused Facilities Coordinator to join its Client Services team. This is a hands-on role supporting the day-to-day workplace environment, ensuring meeting spaces, office facilities and events are delivered to the highest standard. … maintained. • Identify and report building defects and maintenance issues. • Ensure compliance with health and safety policies and procedures. • Deliver a professional, responsive and customer-focused service at all times. About You • Previous experience in a facilities, workplace or building management role. • Experience in a client-facing environment. • Highly ...

internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets … Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain ...

hardware, and software installations, configuration, and troubleshooting. You will also maintain accurate documentation of support requests, resolutions, and system configurations while delivering an excellent customer experience. This role would suit a proactive IT professional who genuinely enjoys supporting end users, takes ownership of issues from start to finish … ability to explain technical concepts clearly to non-technical users A helpful, enthusiastic, and approachable attitude, with a strong commitment to delivering outstanding customer service A genuine passion for delivering exceptional end-user support with a customer-first approach The ability to work independently, manage multiple priorities ...

Architect with experience delivering large-scale enterprise programmes and multi-cloud solutions aligned to business objectives. Deep expertise across Salesforce Core (Sales Cloud and Service Cloud), including contact centre and customer service architectures. Strong enterprise integration experience, designing and governing complex system interfaces, integration patterns and cross … ability to drive pragmatic architectural decisions. Desirable: Experience designing end-to-end order lifecycle solutions using Salesforce Order Management and commerce‐to‐service architectures. Knowledge of Salesforce Data Cloud, Agentforce and AI‐driven customer engagement solutions. Experience with Commerce Cloud and omnichannel customer journey architecture across ...

data-driven analyst with a passion for customer behaviour and CRM insight, looking for a new challenge within a fast-paced retail environment? If so, we have an exciting opportunity for you to join us as a Loyalty & CRM Insight Analyst (Customer Analyst) on a 6-month fixed … help transform the MyFenwick Loyalty programme into a high-performing, data-driven growth engine. You’ll play a key role in turning rich customer data into clear, actionable insight that shapes how we target, engage, reward, and retain our members. From identifying high-value customer segments to uncovering ...

long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications … resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support ...

Membership & Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact … colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations.Duties will include:- Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services ...

Membership & Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact … colleagues, the role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure ...

Technical Support Analyst About the Role We are seeking a highly customer-focused Technical Support Analyst to join a collaborative and fast-paced technology team within a leading global professional services environment. This is a hands-on, client-facing role providing deskside and Tech Hub support to a diverse … support service. Key Responsibilities Deskside & User Support Provide in-person deskside, meeting room, and event support Deliver a high-touch, concierge-style IT support service Ensure meeting rooms and shared spaces are fully functional, safe, and well-presented Audio visual & Collaboration Technology Set up and support AV equipment including ...

/she designs and implements new business and operating models and brings to life the organizations of the future. He/she develops customer insights, organizational knowledge and market perspectives. Your Role We are rapidly growing our Supply Chain and Enterprise Transformation capability, using our established track record … organisations. Your work will help organisations transition from functional silos to integrated Demand-to-Cash value chains. You will drive tangible outcomes including improved customer experience, reduced order errors and disputes, faster cash conversion cycles, better alignment between supply and revenue, and stronger working capital performance. Drawing on your ...

internal teams and external stakeholders. Business Analysis and Projects: Gather, analyze, and document business requirements. Review and improve workflows to enhance efficiency and customer experience. Assist in project coordination and implementation. Prepare user guide, process documentation, and training materials. Develop test cases and perform UAT for system/process … workflow efficiency. People To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities. ...

office IT equipment • Ensure incidents and requests are managed through to resolution • Participate in an out-of-hours support rota Skills & Experience • Previous IT Service Desk or Desktop Support experience • Excellent customer service and communication skills • Strong Windows and macOS support experience • Microsoft 365, Active Directory … office-based during probation, with some hybrid flexibility available thereafter If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you. ...

supporting projects from initial instruction through to completion. Key responsibilities include: Providing administrative and operational support to the Commercial and Business Development teams Managing customer projects, job numbers, purchase orders and supporting documentation Supporting proposals, presentations, customer review packs and tender submissions Producing sales, performance and management reports … Analysing commercial and operational data using Excel Maintaining CRM records, commercial trackers and Power BI reports Supporting customer enquiries, feedback and account management Coordinating activity across departments and monitoring project progress Attending meetings, taking minutes and following up agreed actions Supporting logistics, returns and warehouse coordination Liaising with Finance ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … effort tasks Scaling Automation & AI-first Solutions: Drive towards 100% automation where human intervention is only required in complex cases or when necessary for customer experience. Enhancing Tooling for COps (Customer Operations) : Improve existing tools and build new solutions to reduce manual efforts, increase efficiency, and streamline investigations.e.g. ...

user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote … Maintain meeting room and shared office IT equipment Manage IT asset inventory and equipment procurement Collaborate with global technology teams on projects, rollouts and service improvements Support security best practices and compliance initiatives Contribute to continuous improvement across IT operations and user satisfaction What We're Looking ...

correctly reflected in Performance Dashboard (PD) and Workforce Management (WFM) tools from a cost/benefit perspective, and that savings and Voice of Customer (VoC) improvements are robustly tracked after go‐live. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based … role in assistance, insurance or consulting, where you have led complex change across operations (not just advised), and can point to concrete cost and service improvements. Deep understanding of operations (contact centres, field/network operations, service delivery or similar), so you can credibly challenge current ways ...