151 to 175 of 504 Customer Service Jobs in London

Description To identify, define and integrate new CX capabilities (inc. tools/technology, people & process) into MO, in-line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-function teams within MO and outside to ensure timely and effective capability delivery. You … to leverage technology, people and processes to get things done and do it better. The Team will be laser focussed on continuously delivering excellent customer satisfaction. Qualifications Minimum criteria: Proven experience of delivering marketing and CX, projects and initiatives. A passion for the customer and ability to drive … management and end-to-end test implementation and results reporting. Excellent hands-on digital conversion rate optimisation (CRO) skills with proven ability to review customer journeys, funnel analysis and content performance data, identify key trends and opportunities, putting forward hypotheses and delivering recommendations. Good knowledge across a range of more »

and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users Required experienceL Solid, recent experience … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

for what you do On boarding of new services for new and existing clients Updating system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK … to work as part of a team and communicate effectively, especially during incidents Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users DESIRABLE SKILLS (Not essential): Knowledge of encryption protocols and browser … security PGP Customer Service or Client Interaction Development experience Knowledge of file transfer protocols (i.e. FTP/SFTP) Experience with networking and firewalls Technical Application Support Engineer more »

Job Description: We are currently recruiting for a talented Security System Service Engineer in Central London. In this role, you will be responsible for servicing and maintaining security systems for our clients, ensuring their continued functionality and reliability. Key Responsibilities: Service Visits: Conduct regular service visits to … technical skills with the ability to diagnose and troubleshoot issues effectively. Proficiency in working with CCTV cameras, access control systems, and alarm systems. Excellent customer service and communication skills. Attention to detail and ability to follow technical specifications and instructions. Valid driver's license and willingness to travel … to customer sites within Central London. Relevant certifications (e.g., CSCS, ECS, IPAF) are desirable but not essential. Benefits: Competitive salary (£35,000 and above). Overtime pay. Door-to-door pay scheme. Enterprise level security systems which they provide training on. Opportunities for professional development and advancement within the more »

goals and outcomes Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals Incorporate an inclusive more »

ll have the opportunity to work alongside experienced analysts and leads, actively contributing to the triage process and ensuring a seamless transition from the service desk to the application support team. Role Contribute to business performance and customer service delivery whilst operating in line with L&Q … s values Work closely with Trainees/Analysts/Leads, as well as service desk and other IT functions Build knowledge of L&Q’s individual applications Liaise with third party suppliers and monitoring outstanding requests Work with the Cherwell system to solve basic requests and keep users updated … Closing Date Monday, 1st July 2024 Start Date Sunday, 1st September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Logical Team working Qualifications 5 subjects including English & Maths GCSE or equivalent, grade 4-9 (Essential more »

so, we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients; they recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a … access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of … Microsoft Office Suite applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices Network Server – Experience preferred with Windows Server and Microsoft 365 To be successful, you will need to hold experience more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

and the list is growing! As a Supply Chain Co-ordinator, we’ll expect you to - · Ensure the supply of stock required to fulfil customer orders in a timely fashion, by placing daily purchase orders with our supply partners · Monitor, analyse, manage, and source unavailable stock · Initiate, maintain and … partners · Analyse Key Performance indicators (KPI’s) from 150+ suppliers with the aim of optimising problem areas · Work closely with IT, 3PL, finance and customer service teams to identity and formulate solutions for issues as they arise · Assist in enhancing in-house processes such as live order tracking more »

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with … Liaise with vendor for system maintenance arrangement Requirements: Degree holder in Information Technology, Computer Science or related disciplines Experience in application support Experience in customer service and relationship management Experience in application vendor management Ability to explain system concept to users with limited IT and system knowledge Strong more »

need from their technology solutions, and then we deliver. We are an award-winning digital transformation and IT services company, we provide world class customer service; we think big, and we hire great people. Version 1 are more than just another IT services company - we are implementing and … s premier Oracle, Microsoft & AWS partner We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive. With industry leading customer satisfaction scores for our services that include: Experts in Digital Transformation through Cloud Services. The … Support Services. 3200+ consultants (Across UK, Ireland, Spain, India). With 2023 revenues of €347m/£302m, working and innovating with a “blue chip” customer base (in UK, Ireland, and US). Job Description We are seeking an experienced Technology Principal to join our Digital Capability and work alongside more »

business opportunities, gathering intelligence, negotiating deals and tending to account maintenance. Together with a dedicated team by your side, youll be ensuring an incredible service experience with each client you meet. This is a full-time position that will rely on a proven track record in a sales environment … within policy Remote work opportunities including supply of all necessary equipment Your Tasks Identify and create new business opportunities Grow and support our existing customer base to generate revenue and ensure excellent customer service Prepare and present informative, compelling presentations Maintain and monitor customer records and more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). ownership of Active Directory and Windows Server infrastructure, service operations and support. on all phases of Active Directory and Windows Server estate lifecycle management. on troubleshooting Active Directory, DNS, DHCP, MFA and Group … ESXi, CLI commands, ESXi updates/troubleshooting, 10 golden image creation with the usage of clones and templates. verbal and written communication skills. Strong customer service and professional client facing skills. time management and organizational skills and ability to meet project deadlines. of networking concepts, LAN/WAN more »

support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. Role Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service Requesting … Closing Date Wednesday, 19th June 2024 Start Date Monday, 1st July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Team working Qualifications any subject -- x3 GCSE or equivalent, grade 4+ (A - C) (Essential) English GCSE or equivalent more »

drive our Air Freight business to new heights. As the Key Account Operations Manager, you'll play a pivotal role in ensuring top-notch service delivery to our key customers while spearheading initiatives to achieve ambitious growth and profitability targets. Location : Heathrow, UK Hours : Monday to Friday … to 17:30 What will you be doing? Implement new Key account business, establishing communication lines, SOPs, and credit applications. Ensure alignment between customer expectations and internal processes, driving behavior to achieve business goals. Develop and implement strategies, goals, and policies for Key account customers. Maintain a deep understanding … Key account customers' needs, developing SOPs to exceed expectations. Build relationships with internal and external stakeholders to meet expectations. Investigate and respond promptly to customer inquiries, problems, complaints, and escalations. Manage performance of direct reports, providing support, guidance, and development opportunities. Foster effective communication within and across teams, facilitating more »

inductions for new starters What skills do you need to be a Junior IT Support Engineer? The ability to work independently on Desktop Support Customer service expertise Desktop Support in a Windows 10/11 environment Office 365/Azure admin Teams admin experience SharePoint OneDrive Azure AD more »

a dedicated group of professionals focused on delivering actionable insights on high-profile themes impacting the workforce at HMRC. The role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes … of high demand? Key Responsibilities Work with a project lead to understand user and business needs, and design analytical solutions that are aligned with service vision and business strategy. Take personal responsibility for delivering a variety of research and analytical projects to an agreed schedule, ensuring business needs are … analytical environment. Benefits Alongside your salary of £35,092, HM Revenue and Customs contributes £9,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you more »

Flexibility to work varied shifts, including evenings and weekends Role of an Operations Lead: - Supervise a team of Operations Specialists/Associates - Address potential customer service complaints and manage Customer Experience concerns - Collaborate with Borough Stakeholders to resolve issues - Manage shifts and schedules - Ensure deployment of bikes more »

components (BAU): Incident Management Request Management Change Request Management Enhancements User Management Report and Dashboard Management System Configuration, Clone and General Maintenance Compliance Development Service to configure larger Projects - normally involves a major change in the System Configuration or is generally outside of the Managed Services. Following are pipeline … of Projects that will be included in Development (but not an exhaustive list): User Interface Upgrade for Customer Service Portal Extending Employee Centre Pro (EC Pro) offerings to include IT requests from Corporate Service and Corporate Systems Change Management (Front Door) Risk and Audit Management (IRM) IT … Service Management (ITSM) Integrations to other core Your Profile Must have advanced ServiceNow deployment and development experience A minimum of BPSS clearance, ideally SC clearance Coding/Scripting languages such as Javascript, HTML, CSS and XML ServiceNow modules such as ITSM, ITOM, ITBM, CSM, HRSD, EC Pro etc. Agile more »

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … but not limited to): Recognized expert within the organization with a deep knowledge and expertise of the discipline Leads large projects/initiatives New service design & client setup Solves unique and complex problems that have a broad impact on the customer environment Risk ownership and Escalation Senior management … including root-cause analysis and proactive remediation Seen as a technical expert in his/her area, involved with solution design Manages communication with customer on complex issues and recommends process, product or service improvements. Able to communicate at all levels of the business up to CIO Adhering more »

car allowance A leading Fire and Security company with offices in the heart of London are looking for a Field Operations Manager for the Service Department to cover the London and South East Region. We are looking for career driven and ambitious candidates who will work closely with the … individual to take operational contract management responsibility for a key contracts. This Field Operations Manager role is an active and visible role requiring excellent customer and client relationship management. Does this sound like you? Experience in the fire systems industry in a supervisory or management role Previous experience working … in a customer based environment Excellent communication and customer service skills Strong people management skills Ability to create and build strong relationships, with a professional approach Starting Salary £50k + Bonus.Other benefits include: 25 days holiday plus Bank Holidays increasing by 1 day per annum for every more »

Product Manager who will contribute to the strategy and execution for one or more product areas. This role is perfect for someone who is customer-centric, analytically minded, and has a knack for organizing complex tasks effectively. The ideal candidate thrives in cross-functional collaboration and possesses a deep … the development of product strategy, ensuring alignment with business goals and market positioning. • Collaborate with cross-functional teams including Design, Engineering, Sales, Marketing, and Customer Service to deliver innovative solutions. • Understand user needs and market trends to enhance product user flows and contribute to strategic product differentiation. • Support … of key performance indicators (KPIs), contributing to the assessment of project success and overall company growth. • Engage in user research activities to help identify customer pain points, validate hypotheses, and test product features. • Conduct user research to understand customer pain points and utilize market trends to inform product more »

FRENCH SELECTION (FS) Portuguese or Russian speaking Logistics and Customer Care Coordinator Salary: up to £34,000 per annum plus benefits Location: Bermondsey Fully Office Based Role Ref: 8113RP To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8113RP … The Company: A well-established company with international links. Main duties: To provide logistics support and excellent customer service. The Role: - To respond to customer enquiries or complaints in a timely and professional manner - To offer advice on companys services and products - To liaise with couriers and transportation … regular basis - To attend events and meetings with clients on-site when required The Candidate: - Fluent in Portuguese OR Russian - Essential - Previous experience in Customer Service and/or logistics Beneficial - Proactive, confident and empathetic personality - Excellent communication skills and a team player - IT literate - Able to work more »

FRENCH SELECTION (FS) Portuguese or Russian speaking Logistics and Customer Care Coordinator Salary: up to £34,000 per annum plus benefits Location: Bermondsey Fully Office Based Role Ref: 8113RP To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8113RP … The Company: A well-established company with international links. Main duties: To provide logistics support and excellent customer service. The Role: - To respond to customer enquiries or complaints in a timely and professional manner - To offer advice on company’s services and products - To liaise with couriers and … regular basis - To attend events and meetings with clients on-site when required The Candidate: - Fluent in Portuguese OR Russian - Essential - Previous experience in Customer Service and/or logistics – Beneficial - Proactive, confident and empathetic personality - Excellent communication skills and a team player - IT literate - Able to work more »