technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness of … how AI is impacting the customerservice business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing skills. … Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following CustomerService Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including the More ❯
s up to you to make it happen. What's the role: As an Exchange Market Data Coordinator, you will focus on providing exceptional customerservice for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project handling real-time … liaise with Exchanges to obtain required approvals. Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.) Work with the Accounting Department to resolve Exchange invoicing issues Provide dedicated support and relationship management for major firms … teams Identify and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant Identify opportunities to improve department processes, policies and customer experiences Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards Analyze current and future data pricing, reporting More ❯
London Up to 28K/Year Ref. VAC 14018 Our Client, an international IT/Telecom service provider throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team. The job holder is to carry out a variety of technical and coordination … tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Responsibilities: Manage administration tasks … and business flows (invoicing, purchasing, etc.) related to IT services. Client PC, security element configuration including day-to-day service delivery and User Support. PC implementation support work and support for IT engineer. Support and maintain IT asset and user management; support presentation and event for IT relating Administration. More ❯
London Up to 28.5K/Year Ref. VAC 14021 Our Client, an international IT/Telecom service provider throughout the world, is currently recruiting a Business Development Executive to join their professional and friendly team. The job holder is to investigate and promote the development of new or "sleeping … also involves providing assistance and support to the Director of the sub-division and working on supporting sales inquiries and quotations for the ICT service, supporting Line managers and Sales accounts. Responsibilities Business development - Commit to meet targets and revenues & profits designated by the Division and Company. Develop new … and strategy to enable the acquisition of new customers; winning new customers will be a priority and a major commitment. Establish and develop new customer targets and strategic outreach to potential customers. Fully understand and use the company's strengths to create a winning sales strategy. Visit potential customers More ❯
new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business … and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills … and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customerservice levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the South London region in More ❯
needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved … a passion for technology and a desire to continue to learn Have proficiency at multitasking in a dynamic environment Be dedicated to providing exceptional customerservice Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners Fix, supervise, handle, and maintain of all Bloomberg … VMWARE, CITRIX, etc.) Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives More ❯
matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customerservice and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯
the Head Office Operations Team to introduce and refine operational processes and contingency plans for unexpected challenges. Support UK HSTC teams in maintaining high service standards and optimizing test day operations. Deliver in-person training to HSTC staff across the UK, ensuring they are well-versed in test delivery … procedures, security measures, customerservice expectations, and system updates. Provide effective line management for assigned HSTC personnel. Manage staff scheduling based on the designated operating days and times of HSTCs each month. Step in to provide TCA emergency cover at test centers when needed or assist in sourcing … certification is desirable. Strong interpersonal, verbal, and written communication skills. Ability to work effectively across multiple teams, both in person and remotely. Experience in customerservice, ideally within the education or exam sector. Proven experience in staff management and development. Excellent administrative and organizational skills, with the ability More ❯
an experienced IT Support Specialist to help scale and optimise our business processes, working with users globally to improve productivity and provide in-person service at our London office by resolving an array of technical issues. You will be a vital member of the IT Support team and ensure … the best possible user experience is provided in every interaction. You will provide exceptional customerservice in your interactions with all Bricksters through tickets, email, and Slack. You can multitask, troubleshoot multiple user issues simultaneously, and own ongoing small to medium-project work. The expectation for this position … is that you will apply excellent troubleshooting skills and analysis, setting the bar for providing capabilities to facilitate exceptional customer interactions with all Bricksters through tickets, systems, AV, and other mediums of engagement. The impact you will have: You will support our core platforms - user support, ticketing, procurement, and More ❯
Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip … with exceptional travel products and services. We have four CustomerService Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customerservice in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe … network/online marketing preferred. Good knowledge of UI/UX and their impact on conversions will help. Having good product knowledge of full service OTAs or knowledge in at least one travel product line such as flight, hotel, train, airport transfer, car hire or attraction tickets is a More ❯
About Us Launched in July 2020, the Kerv Group is a next-generation 'customer-first, cloud-first' provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations. … One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience. At Kerv Experience we know that implementing a new CX platform is a big deal … Partner of the Year for the past two years. About the Role Reporting to the Head of Support, we are looking for a motivated Service Delivery Engineer who can demonstrate technical and problem-solving competence and a passion for genuine customer service. The successful candidate will be responsible More ❯
Share, iManage Govern, iManage Insight and iManage Cloud. The Support Consultant plays an important role in ensuring that clients receive the highest levels of customerservice coupled with application-focused technical knowledge. To be successful in this role, you will be a fast learner with a desire to … including identifying & testing for application bugs, creating SQL queries & ensuring the correct configuration of a variety of IT systems. You will have a strong customer focus & a high level of technical skills as you will be dealing with IT management and Helpdesk staff. Preferred Requirements: Fluent German language skills … and Document Management Systems would be desirable but is not essential. Exposure to SQL , MSQL and TSQL would be desirable but not essential. Excellent customerservice skills, both spoken & written - the ability to liaise with customers at varying levels. Some experience in delivering training/guidance to end More ❯
tickets that require attention. Properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting problems to the correct resources. Updating customer data and producing activity reports. Walking customers through problem-solving processes. Following up with customers, providing feedback, and seeing problems through to resolution. Utilising … excellent customerservice skills to exceed customers' expectations. Ensuring proper recording, documentation, and closure of issues. Recommending procedural modifications or improvements. Preserving and growing your knowledge of help desk procedures, products, and services. Continuously improving knowledge and understanding of technologies used by the technology team, and suggesting improvements. … will be communicating directly with our Software providers based out in Italy. Working knowledge of help desk software, databases, and remote-control tools. Exceptional customerservice approach and a team player attitude. Willingness to learn new technologies and take responsibility for assigned tasks. Some troubleshooting and multi-tasking More ❯
March 2025 Technical Support Specialist A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across … that celebrates inclusivity and fresh ideas. Who are we looking for? We're on the hunt for a Technical Support Specialist to join our Customer Operations team. This is a key frontline role where you'll be the go-to person for our partners, ensuring they can seamlessly service and support their customers. If you're a problem-solver with great communication skills and a passion for delivering outstanding customerservice, we'd love to hear from you! What will you be doing day-to-day? Providing expert technical support to our partners across multiple channels More ❯
matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customerservice and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯
when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to … edge technologies to enhance clients' business operations. Key Responsibilities Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong CustomerService skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong … customerservice ethos, ensuring continuous two-way feedback regarding products and services, and understanding current customer priorities and challenges. Test and deploy updates to firewalls and routers. Update security and network information to reflect infrastructure changes accurately. Experience in hardware troubleshooting within Windows environments. Business Skills Mobile More ❯
when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to … edge technologies to enhance clients' business operations. Key Responsibilities Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong CustomerService skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong … customerservice ethos, ensuring continuous two-way feedback regarding products and services, and understanding current customer priorities and challenges. Test and deploy updates to firewalls and routers. Update security and network information to reflect infrastructure changes accurately. Experience in hardware troubleshooting within Windows environments. Business Skills Mobile More ❯
when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to … edge technologies to enhance clients' business operations. Key Responsibilities Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong CustomerService skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong … customerservice ethos, ensuring continuous two-way feedback regarding products and services, and understanding current customer priorities and challenges. Test and deploy updates to firewalls and routers. Update security and network information to reflect infrastructure changes accurately. Experience in hardware troubleshooting within Windows environments. Business Skills Mobile More ❯
UHNWI (Ultra High Net Worth Individuals) and top corporate customers. This is an exciting opportunity for a professional with proven experience in a sales, customerservice or advisory role who is looking to develop a career with an organization focused on delivering exceptional customerservice targeting More ❯
london, south east england, United Kingdom Hybrid / WFH Options
emap
needs and provide tailored support. Communicate effectively with users to understand their requirements and provide clear solutions for various application-related issues. Provide excellent customerservice to internal stakeholders. Assist with testing and implementation of application updates and enhancements across multiple platforms. Monitor application performance and identify potential … applications. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong customerservice orientation. Ability to work independently and as part of a team. Personal Attributes: Able to use initiative and present ideas A proactive More ❯
needs and provide tailored support. Communicate effectively with users to understand their requirements and provide clear solutions for various application-related issues. Provide excellent customerservice to internal stakeholders. Assist with testing and implementation of application updates and enhancements across multiple platforms. Monitor application performance and identify potential … applications. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong customerservice orientation. Ability to work independently and as part of a team. Personal Attributes: Able to use initiative and present ideas A proactive More ❯
Shawbrook is a new type of specialist financial services company, combining the relentless focus on customerservice and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its … rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. We’re looking for a Senior Service … compliance in user access & offboarding Escalate where needed, and create/optimise processes 💡 Core skills you'll bring: Active Directory know-how Great communication & customerservice Sharp eye for detail and process accuracy 📈 Why Shawbrook? Hybrid working, 27+ days holiday, volunteering days Private medical, pension (8% employer), Digital More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Shawbrook
Shawbrook is a new type of specialist financial services company, combining the relentless focus on customerservice and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its … rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. We’re looking for a Senior Service … compliance in user access & offboarding Escalate where needed, and create/optimise processes 💡 Core skills you'll bring: Active Directory know-how Great communication & customerservice Sharp eye for detail and process accuracy 📈 Why Shawbrook? Hybrid working, 27+ days holiday, volunteering days Private medical, pension (8% employer), Digital More ❯
Shawbrook is a new type of specialist financial services company, combining the relentless focus on customerservice and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its … rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. We’re looking for a Senior Service … compliance in user access & offboarding Escalate where needed, and create/optimise processes 💡 Core skills you'll bring: Active Directory know-how Great communication & customerservice Sharp eye for detail and process accuracy 📈 Why Shawbrook? Hybrid working, 27+ days holiday, volunteering days Private medical, pension (8% employer), Digital More ❯
Join Our Growing Customer Success Team! On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer … drive Deal with large local and international enterprise clients Gain exposure to leading technologies and product development A day in the life of a Customer Success Manager will see you: Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps Driving usage by … relevant communications from us Working with our marketing and implementation teams to ensure the most relevant information is being passed on Being cognitive of Customer business challenges and goals, and understand how the platform fits into this Upsell/Cross-sell to grow Customer Revenue Manage existing customerMore ❯
