26 to 50 of 507 Customer Service Jobs in London

Are you tech savvy with a passion for delivering excellent customer service? Do you thrive in a fast-pace environment where every call is a new opportunity? Then we would love to hear from you! Join us and be part of the team dedicated to supporting our clients … basis via live phone calls and email where they ensure that our clients get the most out of Smokeball. They provide technical support and customer service to all our clients who need our help, partnering with other team members to ensure we provide the “Legendary Service” that … as required with sufficient information 📑 Owning internal and external communication relating to open tickets 🤝Confidently engaging, collaborating and communicating with other business stakeholders 🔊 Capturing customer pain points and advocating for clients by surfacing customer insights, product issues and enhancements to improve the Client Experience Key Strengths 💻 Technically Savvy more »

and follow-up. Escalate critical client situations to the appropriate level of management and engineering expertise. Provide continual feedback on processes to improve the customer experience. Assist with the end-to-end onboarding process for new customers, ensuring seamless integration of our cloud services into their existing infrastructure. Develop … Certificate of Secondary Education) and A-level (Advanced Level) completion is required (University degree is a plus). 1 - 3 years of experience in customer service or related roles. Some knowledge of Microsoft 365 (Microsoft 365 Admin Center: license assignments, license portal, and billing). High-level attention … management skills. Previous billing and administrative experience. Experience working with CRM software or subscription management software (e.g., Chargebee, Salesforce, Zoho Desk, MS Dynamics 365 Customer Service, etc.). Capable of learning new solutions, technologies, and platforms quickly. Proficiency in handling customer inquiries via phone and email. Preferred more »

its surrounding areas. It is primarily a mobile position with some remote/home working. The role is perfect for an experienced receptionist or customer service professional seeking to advance into a managerial position. Key Responsibilities: Provide administrative support to Site Cover Managers Work collaboratively with Site Cover … Covering Letter. Candidates with the relevant experience or job titles of: Site Manager, Coordinator, Site Coordinator, Project Coordinator, Site Supervisor, Site Management, Assistant Manager, Customer Service, Senior Receptionist, Assistant Reception Manager, Customer Service Supervisor, Reception Supervisor, Lead Receptionist may also be considered for this role. more »

on a shift Rota Are you a tech-savvy problem-solver with a experience with D365 Sales and a passion for providing excellent customer service? We're looking for an IT Application Support Specialist to join a hybrid team in central London. This role is perfect for someone … 365. Maintain, update, and configure applications to ensure seamless operation. Collaborate with your team and external partners to resolve technical issues. Offer top-notch customer service, managing incidents and escalations efficiently. Conduct testing on new and existing systems to ensure integrity and robustness. Work with business stakeholders to … understand their needs and suggest improvements to applications and processes. Uphold ITIL framework guidelines to maintain high standards in service delivery. What We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi more »

Field Service Engineer Job title: Field Service Engineer Location: North London Salary: Up to c£35,000 (OTE) pa. Up to c£32,000 pa basic + up to £250 per month in incentives + vehicle + overtime Hours: Monday to Friday (40 hour week), no required weekend … Job Purpose This is an exciting opportunity to join a leading name within the water purification industry, as we are currently seeking a Field Service Engineers to cover North London. The main purpose of the role is installing and servicing the companies waterbars/water dispense equipment (training provided … in domestic (approx. 80/90%) and commercial environments, whilst providing top notch customer care. Being a Field Service Engineer in this role isnt just about taking care of the equipment, it is about giving the customers great service every day. So, youll need to know your more »

opportunity to join a brand new D365 development team as a hands-on Developer building a portfolio of global Dynamics CRM solutions across the Customer Service and Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You’ll require the following skills and experience: Extensive D365 CRM … hands on development experience (mid level) Extensive experience of D365 CRM Customer Service and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience deploying D365 CRM solutions in global organisations Any exposure to Peppermint or other solution layers … Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £65k-£71k + bonus + benefits. London & 70% remote. 24 month more »

and translating these into functional specifications for your developer colleagues. Specifically, you’ll be delivering a portfolio of global Dynamics CRM solutions across the Customer Service and Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You’ll require the following skills and experience: Extensive requirements capturing …/technical business analysis experience Subject matter expertise in D365 CRM Customer Service and Sales Enterprise modules Outstanding stakeholder engagement skills with both technical and business stakeholders Very strong documentation skills particularly regarding functional requirements Experience with CRM systems integration, data migration and testing methodologies Experience deploying D365 … to Peppermint or other solution layers highly beneficial Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £65k-£71k + bonus + benefits. London & 70% remote. 24 month more »

line manager (team of 3) and mentor. Specifically, it is focused on the delivery of 3 major global projects customising D365 CRM using the Customer Service & Sales Enterprise modules within a Peppermint, PaaS and Azure environment. You’ll lead the development, support and promotion of D365 capabilities across … require the following skills and experience: Extensive D365 CRM hands on development experience at a senior or lead level Extensive experience of D365 CRM Customer Service and Sales Enterprise modules High proficiency in C#, Javascript, Typescript Exposure to Azure services, Power Platform and DevOps practices Experience architecting and … Very strong communications and stakeholder management skills essential Experience of best practices in regulated environments Domain experience within the legal sector or other professional service environments Willing to work in office 3 days out of 10 (70% remote) £86k-£96k + bonus + benefits. London & 70% remote. 24 month more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging … partnerships and relationships between all our staff at any level and with all our clients. We are looking for creative thinkers, technology enthusiasts, and customer service heroes, to help us scale this business. It’s a perfect time to join us now, as we will always prioritise internal … system and online chat. • You will also act as the escalation point for 1st line engineers. • Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients and providing an excellent customer service and experience. • Meet Service Desk more »

Spitfire was founded in 1988 in London; the company is an award-winning Internet and Telephony Service provider specialising in providing Telecoms and IP Engineering Solutions to a range of small and medium sized businesses across the UK. Spitfire is an owner-managed business with its own core network … with a £23m turnover, over 5,000 business customers, and 100 members of staff. We are currently seeking a Support Technician to join our Customer Support Team. This is an excellentopportunity for someone who loves problem solving and customer service, and is keen to learn and develop … employment The opportunity after a successful probation period to work from home up to 50% of the week Access to our Employee Wellbeing assistance service There is a gym next door Our support team is primarily made up of graduates who have developed their careers with Spitfire, and whilst more »

We are seeking a Cloud Infrastructure Analyst with Azure to join our client, Notting Hill Genesis. NHG, a well-established and customer focussed housing association, who have recently completed a major, digital change programme moving services to the cloud, using the latest Microsoft Azure technologies, to make a positive … Azure services are managed effectively through Infrastructure as Code, IaC ,Terraform. All aspects of the role will require you to provide a high quality, customer focussed, responsive service, in line with NHGs cultural and corporate strategies. Technical knowledge required encompasses; DevOps principles, Azure Backup & Site Recovery, Monitor, Bastion … from on-prem to public Cloud with a solid infrastructure & networking background, able to troubleshoot and resolve complex infrastructure issues in an enterprise & complex customer facing organisation, experience of working as a Cloud Infrastructure Analyst on Azure platforms (IaaS, PaaS, SaaS) using Infrastructure as Code IaC , Terraform , network administration more »

Field Service Engineer (Biomedical Equipment) **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary up to £30,000 Car Allowance Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review - A home based … field service role covering South West London and the surrounding area - The Role - Field Service Engineer (Biomedical Equipment) Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of … technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer (Biomedical Equipment) To be considered for this exciting opportunity, you must be able to demonstrate: A more »

to operational and administrative teams within the IPP service. In conjunction with their team of operational managers, the successful candidate will lead and deliver service improvement and transformation projects which will improve the quality, access and experience of private healthcare for all service users within the hospital. They … international and private patient services is desirable but not essential for this role. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, complex stakeholder management and the ability to work well within a large multidisciplinary team. They will have strong commercial … acumen and be driven to learn and innovate within a fast-paced, customer service focused environment. They will be committed to working cross-culturally, to learning more about the diverse patient groups referred to the Evelina London and to ensuring services are designed and adapted to meet the more »

Field Service Engineer – South West and West London Area The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use … their product and telephone support as necessary. Other duties may include feeding back knowledge and experience to support development of best practice within the Service Department. Responsibilities: Provide service and support to your allocated cluster of sites, including all associated documentation & paperwork using company reporting/knowledge/… ticketing software/database. Travel to customer’s industrial sites to repair, commission, calibrate, service and fault find (to board level only) ENVEA products. Provide advice to customers to help them configure systems for their applications and diagnose on site problems. Provide customers with up to date and more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

build relationships. You will have a full UK driving licence and happy to travel throughout your territory, sometimes at different times depending on our customer’s needs. Main Activities: Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets. Identify potential customers and market opportunities to … expand the customer base. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and provide appropriate solutions. Provide excellent customer service and support throughout the sales process. Equipment Knowledge: Have a thorough understanding of the equipment you are selling … identify trends and opportunities. Prepare regular sales reports and forecasts for management. Team Collaboration: Collaborate with other departments such as the VA Team, marketing, customer service and technical support to ensure a seamless sales process. Provide feedback and suggestions to improve product offerings and customer experience. Territory more »

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties … work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS … IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common more »

We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. Job functions: -Speaking to both customers and clients to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Helping customers via … not a script -Assisting customers with their technical and software related problems -Configuring and installing software over the phone at restaurant locations -Provide outstanding service -Know limitations and when to should ask for advice -Own the resolution to the problem; don't leave the customer hanging -Accurately and more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as runbooks, configuring … ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with multiple stakeholders to more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … Role Requirements SC eligible Experience/Education Educated in Computer Sciences or have operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification more »

preferred routings/carriers and key contacts. Issue Reporting: Immediately report any problems, operational disputes, or discrepancies to the supervisor and head of projects. Customer Service: Provide exemplary customer service to all teams, acting as a shared service function within the business. Training Why choose more »

Schenker overseas offices throughout the shipment process Issue Reporting: Immediately report any problems, operational disputes, or discrepancies to the supervisor and head of projects Customer Service: Provide exemplary customer service to all teams, acting as a shared service function within the business Quotation Participation: Handle more »

Main Purpose of Role We are looking for a permanent Japanese and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care … whose flight has been cancelled. You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries. If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that … areas such as GDPR the DBF Quality Management System and all other systems and soft skills training. About the Company Leading the way in Customer Interaction & process management the company are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our more »

a rapidly growing company that are experts in the Passive Fire Protection and Firestopping industry who pride themselves on delivering the highest standards of service, technical skills, and innovative spirit. This is your chance to join a company that endeavours to provide staff with new and exciting opportunities to … to detail Adaptability: Ability to handle changing demands in a growing company Project Management: Skilled in planning, prioritising, meeting deadlines, troubleshooting, and evaluating efforts Customer Service: Excellent customer service skills to expand the client base Strategic Thinking: Strong strategic and negotiation abilities Industry Awareness: Understanding of more »