26 to 50 of 1,052 Customer Service Jobs in London

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You … will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

Market Researcher (12 Month Fixed Term Contract) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on … impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that … require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity More ❯

Software Engineer - Front End Infrastructure London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a … human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are More ❯

Customer Service Advisor/London/£30,000/Hybrid Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services. “We are looking for a first point of contact for our members, to enhance the member … experience by maintaining high standards of the organisation and providing exceptional customer support” Role and Responsibilities: Respond to member enquiries via phone, email, web and live chat in a timely manner Provide clear and accurate support on standards, products and services to both active and prospective members Promote membership … prospective members Follow the internal escalation process where a query requires more complex, technical support Essential Skills: A minimum of one year in a customer service role or related field A commitment to understanding member needs and delivering exceptional customer service to all those who contact More ❯

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a … service focused, well-maintained and friendly environment. DUTIES AND RESPONSIBILITIES: Put the customer first at all times Provide memorable, highly personalized customer service through needs analyses and product recommendations. Offer customers promotional products and services Be able to resolve customer service issues and escalate … and maintain good working relationships with fellow associates Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards Efficiently and accurately conduct customer transactions on our POS Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld Efficiently and accurately complete More ❯

Spanish and French speaking Customer Service Administrator Our client is a leading and well-established global technology brand who are looking for a fluent Spanish and French speaker (trilingual) to support business customers with calls, emails, and live chat for the EMEA territory. LOCATION Hybrid role. Working in … media, and live chat queries. You will also coordinate product returns from the EMEA territory and will include the following responsibilities: Provide first level customer support in Spanish and French. Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved. Communicate with … with special product requests from Technical Support. Attend product training. CANDIDATE EXPERIENCE/SKILLS Fluency in Spanish and French is essential. Previous experience in customer service or administration is a preference. Good skills and understanding of social media platforms is preferred. Excellent communication skills. Ability to coordinate and More ❯

and delivery. Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities … to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines. General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures. Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests. Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

London, England, United Kingdom; United Kingdom PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading … logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI are on the hunt for exceptional Dialogue Designers! This role is suited to those who want to be accountable and influential. … millions of customers of global brands.Responsibilities: This role is suitable for someone who is looking to start their career! New Graduates welcome Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations Helping build and maintain virtual assistants both using internal tools and More ❯

Senior Software Engineer - Research and Development PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading … logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. This is an exciting position as we are building a new team within the Engineer function. This team will focus on the More ❯

Senior Full Stack Software Engineer (Voice Team - Must be UK) London, England, United Kingdom; United Kingdom PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their … human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We're on the lookout for a Senior Full Stack Software Engineer More ❯

Full Stack Engineer (Data Team - Mid or Senior Level) PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the … world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We are looking to bring on 2 roles - one Mid level and one Senior level Full Stack Engineer with More ❯

Full Stack Engineer (Data Team - Mid or Senior Level) PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the … world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We are looking to bring on 2 roles - one Mid level and one Senior level Full Stack Engineer with More ❯

Position Summary Salary: £27,250 + £1,300 shift allowance Location: North London (TW, SL, UB Postcode) Light & Wonder is currently recruiting for Field Service Technician (s) to cover our customer sites around the TW/SL/UB postcode areas. Field Service Technicians are responsible for … the service, installation and repair of betting and gaming terminals. As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible … for assisting in the development of customer service procedures and continuously improving the quality of the service we provide. Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required. The role covers a key More ❯

Position Summary Salary: £27,250 + £1,300 shift allowance Location: North London (TW, SL, UB Postcode) Light & Wonder is currently recruiting for Field Service Technician (s) to cover our customer sites around the TW/SL/UB postcode areas. Field Service Technicians are responsible for … the service, installation and repair of betting and gaming terminals. As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible … for assisting in the development of customer service procedures and continuously improving the quality of the service we provide. Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required. The role covers a key More ❯

just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. … Your Impact As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues … and optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who … are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout … the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development consultancy, optimising … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as a … primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service More ❯

Job Title: Customer Experience Lead Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Head of Commercial & Strategy About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us … shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. About the role We're looking for a Customer Experience Lead to join the team at Onetrace. You will be responsible for championing an exceptional, customer-obsessed culture across both our Customer Success, Onboarding & Training and Product Support teams. You will drive initiatives that have a positive impact on our customers, continually refine our service processes, and foster a growth-oriented team. You will also play a critical role in ensuring our customer interactions are consistent, scalable, and seamlessly More ❯

Job title: Service Desk Analyst Reporting to: Head of Technical Services Location: 5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ Working pattern: Onsite- five days per week Department: Technical Services Salary: £27,000 Per annum General Summary Bonnier Books UK is seeking a talented service desk analyst … or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is to provide a high level of customer service and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. … play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. Essential Duties and Responsibilities Providing excellent customer service to all our staff. Take ownership, and be a central point of More ❯

We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role … you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels. You will also work with various enterprise technology platforms and YouLend … s proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter. Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat More ❯

The person appointed will be part of the Corporate Technology Team and will play a key role in the transition of the Service Desk within Shawbrook Bank. They will be a technically skilled individual providing support to all staff and associates across the business. This support will cover hardware … software, mobile devices, and other technological tools and products. They will be responsible for delivering excellent customer service and ensuring a positive outcome with every resolution. As a senior team member, you will have responsibilities to ensure the smooth operation of the team, including mentorship and training of … s growth. Company-specific training will be provided, but it is essential that the candidate has strong knowledge of IT Support and systems administration. Customer excellence is crucial, and 5-star customer service skills are key to success in this role. You will be part of the More ❯

landscape. You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work … integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of More ❯

fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As … a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various … channels professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and More ❯

We have the opportunity for a Service Support Analyst to join our IT department here at Tokio Marine Kiln on a 6-month fixed-term contract. (This role will be based on-site 5 days a week with some potential for hybrid working). Reporting to the Service … successful resolution, ensuring that all calls are dealt with promptly and to the customers' satisfaction and to communicate and escalate any problems to the Service Desk manager where necessary. Responsibilities: Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line capacity and … the set up and roll out of any hardware/mobile device requests. Maintain awareness of your call volumes/queues to ensure that customer service level agreements are met, paying attention to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that More ❯

learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships. Within a Paid Services engagement Senior Services Consultants will be responsible for … driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager. Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. You … will also routinely execute on Professional Services Launch Packages and existing customer Optimizations effectively within scope, time, and budget. Guide and educate Zendesk customers to give them proactive assistance as they onboard and configure their Zendesk. Maintain product expertise across the Zendesk product line. Collaborate in establishing world-class More ❯