351 to 375 of 1,296 Customer Service Jobs in London

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll … Reducing the risk and impact of releases on systems and users Reporting on KPIs and performing trend analysis Managing Post Implementation Reviews and driving service improvements Supporting process documentation and tooling Chairing meetings such as CAB and Change Planning Assisting with audits and deputising for the Change & Release Lead … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

that are easy to adopt and use. Amazon Connect is a cloud-based contact center platform enabling businesses to deliver engaging, dynamic, and personal customer service experiences. Built on ten years of development, it leverages AI and the AWS ecosystem, including Amazon Lex, Polly, Lambda, S3, and Kinesis … to provide a seamless, extensible customer experience. This technology is transforming customer interactions and service delivery. We are seeking a passionate Network Development Engineer to innovate and develop the telecom infrastructure essential to modern cloud contact centers. This role involves designing, owning, and delivering scalable, resilient systems … with a strong customer focus. The ideal candidate is a Telecom/VoIP Engineer with deep expertise in SIP, networking, and Linux/UNIX systems, capable of working on our internally developed SIP-based call center platform. You will join a diverse team of engineers working to improve our More ❯

technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application … of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and … VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

Service & Maintenance Engineer – London (M25 & Surrounding) – £44,000 - £48,000 Per Annum (OTE £55k+) Package Overview: Basic Salary: £44,000 - £48,000 per annum (Negotiable based on experience) + Overtime (OTE £55k+) Full-Time, Permanent Position Location: Field-based, covering London (primarily within the M25) and occasional travel across … the UK & Europe Company Overview – Service & Maintenance Engineer (CCTV, Access Control & Intruder Systems) Our client are an independent, privately-owned company with over 25 years of experience in the design, installation, maintenance, and support of high-level security systems including IP CCTV, Access Control, and Intruder Alarms. We act … Control Systems: Gallagher, Avigilon, Paxton, Maxxess IP CCTV Systems: Avigilon, Milestone, Hanwha, IDIS Intruder Systems: Texecom, Galaxy IP Networks and Configuration Effective communication and customer service skills Ability to work independently and as part of a team Full UK driving licence (Essential) Benefits of this Position: Competitive basic More ❯

Platform. This role is responsible for generating pipeline, leading presales, and growing our UK&I business and partnerships. It requires cross-industry collaboration, understanding customer requirements, and designing innovative Microsoft Dynamics and Power Platform solutions. The ideal candidate will have experience in a similar role, with extensive expertise in … in business development, pre-sales, solution architecture, or consulting within Microsoft Business Applications. Exceptional stakeholder management and communication skills. Deep knowledge of Microsoft Dynamics (Customer Service, Sales, Customer Insights), Power Platform, and Copilot. Existing network with Microsoft and enterprise clients. Proven leadership in managing pre-sales teams More ❯

Role - Customer Support Specialist Location - London Salary - £23k - £25k As part of our clients Customer Support team you will help them continue to deliver industry-leading customer service by supporting their UK and international travel agency/tour operator customers by phone, email and remote access. … Key Responsibilities: To provide outstanding customer service. Own and manage support cases throughout their lifecycle within the company, working closely with different teams to ensure customers receive a timely response to their queries. Provide 1 st line technical and functional support to users of Dolphin Dynamic's range of … and log bugs in Team Foundation Server (TFS). The person will be expected to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues. Role Challenges: Managing your own workload against customer and internal SLA's. Maintaining a high More ❯

gather requirements, understand their business needs, and deliver solutions that provide measurable business value. Essential Skills & Experience : Strong experience with Microsoft Dynamics 365 (Sales, Customer Service, Field Service, etc.). Proficiency in C# and JavaScript, with experience in developing custom workflows, plugins, and integrations within Dynamics 365. More ❯

Service Desk Analyst – London – 6-month FTC - £38-42k (pro rata) We are currently working with a highly reputable financial services provider that is actively recruiting for a Service Desk Analyst to join them on a 6-month fixed term contract. Our client is looking for somebody … who can provide 1st and 2nd line technical support in a fast-paced environment, with a focus on excellent customer service. Responsibilities: Troubleshooting IT issues and requests at 1st/2nd line level Providing support on mobile phones and laptops Using Active Directory for managing permissions Troubleshooting on AV … Teams, Exchange Active Directory administration experience Experience supporting VOIP technologies ITIL foundation qualification or experience in ITIL environments A desire to provide first class customer service Excellent communication skills In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency More ❯

critically and offer tailored solutions to improve sales processes and outcomes. Responsibilities: Handle complex inbound and outbound sales inquiries. Evaluate and process high-value customer orders. Maintain detailed customer records. Identify and qualify high-potential sales leads. Record and analyze sales activities. Prepare and present sophisticated sales quotes … and proposals. Resolve complex customer issues. Coordinate with other departments for large orders. Support strategic sales initiatives and projects. Mentor junior associates and provide guidance. Skills: Customer Service Orientation: Handle intricate customer needs. Targeted Sales Techniques: Tailored strategies for specific scenarios. Communication Skills: High-level communication … We are committed to helping professionals solve complex problems with evolving digital solutions and services, supported by a 188-year legacy and a global customer base. Our talent acquisition team is dedicated to understanding what motivates you and sharing how Wolters Kluwer can support your goals. Rasi Fawaz shares More ❯

JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone … email and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will be … shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to More ❯

An excellent opportunity for a Service Engineer with experience on Canon photocopiers looking to join an expanding company who are well known to look after their staff. Do you have experience servicing and repairing Canon photocopiers? Would you like to join a rapidly expanding company? This leading company specialise … and a brand new office they are now going through a period of expansion. Due to this they are now looking for a Field Service Engineer to join their expert team. In this role you will be tasked with the service, maintenance and repair of printers and copiers … on customer sites around London and the Home Counties (mainly Kent, Surrey etc.). The business pride themselves on their exceptional customer service, so you will be expected to uphold their high standards and provide an excellent service when on site. This role would therefore suit More ❯

An excellent opportunity for a Service Engineer with experience on Canon photocopiers looking to join an expanding company who are well known to look after their staff. Do you have experience servicing and repairing Canon photocopiers? Would you like to join a rapidly expanding company? This leading company specialise … and a brand new office they are now going through a period of expansion. Due to this they are now looking for a Field Service Engineer to join their expert team. In this role you will be tasked with the service, maintenance and repair of printers and copiers … on customer sites around London and the Home Counties (mainly Kent, Surrey etc.). The business pride themselves on their exceptional customer service, so you will be expected to uphold their high standards and provide an excellent service when on site. This role would therefore suit More ❯

education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. … Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all More ❯

be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead … and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the … this role must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act More ❯

be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead … and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the … this role must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act More ❯

be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead … and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the … this role must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act More ❯

and preparing Suspicious Activity Reports (SARs). Proactively manage merchants identified through our Declined-In-Clearing refund/batch monitoring processes, collaborating closely with Customer Success, Partnership, and Acquiring Support teams to resolve issues. Review and act upon alerts for merchants flagged by ongoing Credit Bureau monitoring, as well … external bodies, such as Card Schemes (Visa, Mastercard), regarding Fraud, AML, Credit, or Regulatory risks. Work closely and effectively with various internal teams, including Customer Success, Partnerships, Compliance, Finance, Operations, and Business Lines, to ensure a cohesive, customer-centric approach to risk management. Assist in maintaining and updating … solving, demonstrating initiative, professional judgment, and attention to detail. High degree of integrity, a collaborative mindset, and a commitment to teamwork and providing excellent service to internal and external customers. Ability to learn quickly and adapt in a fast-paced, dynamic industry. Nice to Have: Previous experience in a More ❯

Customer Support Specialist at Bitfinex (Fully Remote) Bitfinex is seeking a Customer Support Specialist to join their fully remote team in the UK. The ideal candidate will have a strong background and deep interest in Finance, Mathematics, or Statistics, and a passion for providing exceptional support to users … platform in the cryptocurrency industry, assisting customers with their inquiries and ensuring seamless experiences. If you're looking to combine your analytical skills with customer service, this is the perfect role for you. About Bitfinex Bitfinex, inspired by the transformative power of Bitcoin, is dedicated to enabling individuals … the-art digital asset trading services for both users and global liquidity providers, ensuring high-quality, efficient solutions in an ever-changing market. Position: Customer Support Specialist Job Type: Full Time Location: Remote, (London, UK) About the Role We're currently looking for a Customer Support Specialist to More ❯

Field Service Engineer – Canon Devices Location: London Salary: £36,000 – £42,000 Company Car, Pension & Additional Benefits Job Type: Full-Time, Permanent Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a … Canon Platinum Partner, is seeking a skilled professional to join their expanding service team in London. We're seeking someone who lives either inside the M25 or The Role: As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS … and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who thrives on delivering first-time fix solutions and exceptional customer service. Key Responsibilities: Diagnose and repair Canon multifunctional and production print devices Install and configure devices on client networks, including scan-to-email and scan More ❯

Job Title: Service Delivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things that … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. … often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring More ❯

Job Title: Service Delivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things that … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. … often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring More ❯

the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion … activities and customer services activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What you'll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable … the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross More ❯

to build a better working world. The opportunity With the continuing and rapid development of tax technology solutions and in particular Software-as-a-Service (SaaS) solutions, it is necessary to enhance our Support Department to continue to achieve success as it grows. In preparation for the future, EY … issues, and work closely with Product and Content teams to resolve user queries. This role requires a deep understanding of both technical systems and customer-facing communication, with a focus on delivering excellent customer service while solving high-impact issues. Your responsibilities will include: Technical Support Provide … and resolve issues quickly, ensuring a fast resolution to the user. Act as a point of escalation for Tier 2 support staff, handling critical customer issues that require advanced technical expertise. Maintain high customer satisfaction by ensuring timely and effective resolutions, clear communication, and providing proactive updates. Develop More ❯